Custom Picture Framer

📍 Job Overview

Job Title: Custom Picture Framer

Company: Michaels Stores

Location: Store - 17125 SE 272nd St, Covington, WA, United States

Job Type: PART_TIME

Category: Retail Operations / GTM Support

Date Posted: 2026-06-11

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and sales by providing expert custom framing solutions and personalized design advice.

• Execute retail operations including point-of-sale transactions, inventory management, and visual merchandising to enhance the customer shopping experience.

• Maintain operational standards for framing production, ensuring quality and timely delivery of custom orders.

• Support overall store operations, including stock replenishment, store upkeep, and adherence to safety and shrink prevention programs.

📝 Enhancement Note: This role is positioned within a retail environment, focusing on the customer-facing aspects of custom framing, sales, and general store operations. While not a traditional Revenue Operations or Sales Operations role, it involves direct customer interaction, order fulfillment, and contributing to the store's revenue through consultative sales and efficient service delivery. The "GTM Support" category reflects its contribution to the company's go-to-market strategy by providing a specialized, high-value service to end customers.

📈 Primary Responsibilities

• Engage customers by understanding their framing needs and offering personalized design consultations, leveraging the "Elevated ABC Deliver" methodology to build relationships and drive sales.

• Accurately measure artwork and select appropriate framing materials (moulding, matting, glass) to create custom framing solutions that meet customer expectations and quality standards.

• Operate and maintain specialized framing equipment, including saws, mat cutters, and heat presses, ensuring safety and efficiency.

• Complete custom framing orders with a high degree of quality and within established production timelines, adhering to Standard Operating Procedures (SOPs) for all processes.

• Manage the ready-made frame department, including stocking, merchandising, and maintaining visual standards for both in-stock (SISO) and directed replenishment items.

• Provide exceptional customer service by assisting shoppers in locating products, offering solutions, and ensuring a clean, safe, and well-organized store environment.

• Operate the cash register, handle cash and credit transactions accurately, and execute all cash handling procedures to company standards.

• Participate in truck unload and stocking processes, ensuring adherence to company standards for inventory management and product placement.

• Support company-wide shrink and safety programs by following established protocols and reporting any issues.

• Assist with Omni-channel processes, such as fulfilling online orders or assisting customers with online inquiries.

📝 Enhancement Note: The responsibilities emphasize a blend of consultative sales, technical production skills for framing, and general retail operational duties. The "Elevated ABC Deliver" methodology suggests a structured approach to customer interaction and sales, aiming for a high-quality customer experience that directly impacts revenue and customer loyalty.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred.

Experience: 0-2 years of experience in a customer-facing role, preferably within a retail or service environment.

Required Skills:

• Basic computer proficiency for point-of-sale (POS) systems and potential back-office tasks.

• Proficient basic measuring skills for accurate order specifications.

• Ability to operate framing equipment, including saws and glass cutters, with proper training.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Experience with cash handling and POS systems.

• Ability to perform manual tasks including lifting, standing for extended periods, and reaching. Preferred Skills:

• Prior retail sales experience, particularly in consultative selling or custom product environments.

• Experience in merchandising and maintaining visual standards within a retail setting.

• Familiarity with inventory management principles and practices.

• Basic understanding of art and design principles as they relate to framing.

📝 Enhancement Note: The emphasis on "basic" skills and the provision of training for equipment operation indicates an entry-level position. The preferred skills highlight areas that would allow a candidate to ramp up more quickly and contribute more effectively to sales targets.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required, candidates are encouraged to highlight any past projects or experiences demonstrating their ability to create custom solutions, manage order accuracy, or improve customer satisfaction in previous roles.

• Examples of successful customer interactions or problem-solving scenarios related to custom orders can be valuable.

• Any experience with visual merchandising or display creation can be relevant. Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) for all framing, sales, and operational tasks is critical.

• Ability to follow established workflows for order taking, production, and customer service.

• Demonstration of a systematic approach to completing tasks, ensuring quality and efficiency.

📝 Enhancement Note: For an entry-level retail role like this, a formal portfolio is less common. The "portfolio" here refers more to the demonstration of skills and experience during the interview process, particularly through examples of past work or problem-solving in customer service and sales contexts. The core requirement is the ability to learn and consistently apply company processes.

💵 Compensation & Benefits

Salary Range: $17.25 - $20.30 per hour.

Benefits:

• Health Insurance (Medical, Dental, and Vision)

• Paid Time Off (PTO)

• Tuition Assistance

• Generous Employee Discounts on Michaels products

• Potential for other benefits as outlined by The Michaels Companies Inc.

Working Hours: 40 hours per week is indicated as the standard for full-time, but this is a PART_TIME role; actual hours may vary based on scheduling needs. Work hours include nights, weekends, and early mornings.

📝 Enhancement Note: The salary range provided is specific to the US market and reflects an hourly wage for a part-time position. The benefits listed are standard for many retail organizations and are detailed to showcase the company's commitment to employee well-being. The indication of "40 hours" likely refers to the standard full-time equivalent, but the role is explicitly part-time.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading destination for creating and celebrating in North America, operating over 1,300 stores.

Company Size: Large (over 10,000 employees). This indicates a structured corporate environment with established processes and career development pathways.

Founded: 1973. Michaels has a long-standing history and a strong brand presence in the retail sector.

Team Structure:

• The role operates within a store-level team, reporting to a Store Manager or Assistant Manager, with direct supervision from a Framing Department Lead or designated supervisor.

• Collaboration will occur with fellow sales associates, stock associates, and potentially other department specialists.

• Cross-functional collaboration primarily involves working with other store associates to ensure seamless customer service across all departments and assisting with stockroom operations. Methodology:

• Customer engagement follows the "Elevated ABC Deliver" methodology, focusing on building relationships and providing consultative sales.

• Operational processes are guided by Standard Operating Procedures (SOPs) to ensure consistency, quality, and compliance.

• Inventory management relies on systems like SISO (Store-In-Stock-Out) and Directed Replenishment.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates with a strong emphasis on customer experience and operational efficiency within its retail framework. The "Elevated ABC Deliver" methodology suggests a proactive, relationship-driven sales approach, which is key for custom services like framing. The company's size implies robust training programs and clear career progression opportunities within retail.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time retail associate position with a specialized focus on custom framing. It represents a foundational role in customer-facing operations.

Reporting Structure: Reports directly to store management (e.g., Store Manager, Assistant Manager) and may receive direct supervision from a Framing Department Lead or a designated senior associate.

Operations Impact: Directly impacts store revenue through consultative sales of custom framing services and contributes to overall store performance through efficient operations, excellent customer service, and effective merchandising.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, equipment operation, and consultative sales. Develop strong customer service and problem-solving skills.

• Advancement: Potential to move into roles such as Framing Department Lead, Key Holder, Assistant Store Manager, or other specialized retail positions within Michaels. The company also offers tuition assistance, supporting educational growth.

• Specialization: Deepen expertise in custom framing design and production, becoming a go-to specialist for complex projects.

📝 Enhancement Note: For an entry-level role, the growth path is clearly defined within the retail store hierarchy. The emphasis on learning specific skills and demonstrating customer service excellence is paramount for future advancement.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace includes the sales floor, the custom framing counter/area, and stock rooms.

Office Location(s): Store - 17125 SE 272nd St, Covington, WA. This is a physical store location requiring on-site presence.

Workspace Context:

• The environment is customer-facing, requiring constant interaction with the public and a focus on creating a positive shopping experience.

• The framing shop area is a specialized workstation with tools and equipment, demanding attention to detail and safety.

• Collaboration with team members is frequent, essential for covering different areas of the store and assisting customers collectively.

Work Schedule: The role is part-time, with work hours including nights, weekends, and early mornings, reflecting the typical demands of a retail environment. Flexibility is expected to accommodate customer traffic and operational needs.

📝 Enhancement Note: The work environment is dynamic and customer-centric. The framing shop is a specific operational hub within the larger retail space, requiring both technical skill and customer engagement. The schedule flexibility is a key consideration for candidates.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit resume and application online.

• Screening: A brief phone or in-person screening may occur to assess basic qualifications and availability.

• In-Person Interview: Typically conducted by the Store Manager or Framing Department Lead. This will involve discussing experience, customer service philosophy, and problem-solving abilities. Expect questions related to handling customer inquiries, managing custom orders, and working in a team.

• Skills Demonstration/Assessment: May include a brief demonstration of measuring skills or a discussion about operating equipment (though formal training is provided). Candidates might be asked scenarios about handling difficult customers or complex framing requests.

• Offer: If successful, an offer of employment will be extended.

Portfolio Review Tips:

• While a formal portfolio isn't standard, prepare to discuss specific examples from past roles that demonstrate:

  • Customer Service Excellence: How you've resolved customer issues or gone above and beyond.
  • Sales Acumen: Instances where you've successfully recommended products or services, especially custom ones.
  • Attention to Detail: How you ensure accuracy in tasks like measuring or order processing.
  • Problem-Solving: How you've handled challenges in a fast-paced environment.

• Be ready to articulate how your skills align with the "Elevated ABC Deliver" methodology. Challenge Preparation:

• Be prepared for behavioral questions asking you to describe situations where you've demonstrated key skills (e.g., "Tell me about a time you dealt with a difficult customer," "Describe a time you had to work under pressure").

• Understand the core responsibilities of the role and be able to explain why you are a good fit for custom framing and retail operations.

📝 Enhancement Note: The interview process is typical for retail entry-level positions, focusing on behavioral competencies, customer service skills, and basic operational aptitude. Candidates should prepare to speak about their experiences using the STAR method (Situation, Task, Action, Result).

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Saws, mat cutters, glass cutters, heat presses, assembly tools.

• Point of Sale (POS) System: For processing transactions, managing customer orders, and basic inventory lookups.

• Computer Skills: Basic proficiency for POS and potentially internal communication or training platforms.

Analytics & Reporting:

• While not directly using advanced analytics tools, the role contributes to sales data and inventory accuracy, which informs store-level performance metrics.

• Understanding of "SISO" (Store-In-Stock-Out) and "Directed Replenishment" implies utilizing system-driven inventory management processes. CRM & Automation:

• The "Elevated ABC Deliver" methodology may incorporate CRM-like principles for customer relationship building, but likely not a formal enterprise CRM system at the store level.

• Focus is on manual processes and direct customer interaction rather than automated workflows.

📝 Enhancement Note: The technology stack is primarily focused on physical tools for framing and standard retail POS systems. The emphasis is on manual execution and direct customer interaction, with limited reliance on complex software outside of basic system navigation.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Fostering an environment that encourages creativity and supports customers in celebrating life's moments through their projects.

• Customer Focus: Prioritizing customer satisfaction, building relationships, and providing exceptional service.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions.

• Teamwork & Respect: Working collaboratively with colleagues in a positive and respectful manner, supporting the organization's vision and values.

• Efficiency & Compliance: Adhering to SOPs, safety protocols, and company programs.

Collaboration Style:

• Cross-functional integration: Working closely with all store associates to ensure a cohesive customer experience.

• Process review culture: While not explicitly stated, a good team culture would involve sharing best practices and providing constructive feedback to improve operations and customer service.

• Knowledge sharing: Mentoring new team members on framing techniques, sales strategies, and store procedures.

📝 Enhancement Note: Michaels emphasizes a culture that blends creativity with a strong customer service ethic and operational discipline. Team members are expected to be collaborative, respectful, and committed to upholding company standards.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Juggling customer consultations and sales with the demands of custom framing production in a timely manner.

• Handling Complex Orders: Accurately interpreting customer requests for unique or intricate framing projects.

• Managing Customer Expectations: Ensuring customer satisfaction when dealing with creative visions or production timelines.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and working with tools that demand physical dexterity.

Learning & Development Opportunities:

• Framing Expertise: Intensive training on framing techniques, materials, and equipment operation.

• Sales and Design Skills: Development in consultative selling, customer relationship building, and basic design principles.

• Retail Operations: Gaining experience in POS systems, inventory management, visual merchandising, and store upkeep.

• Tuition Assistance: Opportunity to pursue further education with company support.

📝 Enhancement Note: The challenges presented are typical for a specialized retail role that combines direct customer interaction with a hands-on production component. The growth opportunities are focused on developing a specific trade skill and advancing within the retail management structure.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is unhappy with their custom framing order?"

• Sales Approach: "How would you approach a customer who is browsing the framing options?" "What's your strategy for upselling or cross-selling framing accessories?"

• Problem-Solving: "Imagine a customer needs a frame for an unusual item; how would you approach finding a solution?" "What would you do if you discovered a mistake in a framing order before it was completed?"

Company & Culture Questions:

• "Why are you interested in working for Michaels?"

• "What do you know about our custom framing services?"

• "How do you contribute to a positive team environment?"

• "What does 'fueling the joy of creativity' mean to you?" Portfolio Presentation Strategy:

• Since there's no formal portfolio, be prepared to discuss specific examples from your past work experience that showcase:

  • Your ability to learn new technical skills quickly.
  • Your approach to customer interactions and problem-solving.
  • Any experience with custom orders or visually appealing products.

• Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and concisely.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service skills, a proactive sales attitude, attention to detail, and an eagerness to learn. Highlighting any transferable skills from previous roles will be crucial.

📌 Application Steps

To apply for this Custom Picture Framer position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any relevant customer service, sales, or hands-on experience. Quantify achievements where possible (e.g., "Increased customer satisfaction by X%," "Handled Y transactions per shift").

• Prepare for Behavioral Questions: Review common interview questions related to customer service, problem-solving, and teamwork, and prepare specific examples using the STAR method.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company mission ("fuel the joy of creativity"). Understand their values and target customer.

• Practice Your Pitch: Be ready to articulate why you are a good fit for this role, focusing on your enthusiasm for art, customer interaction, and learning new skills.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.