Custom Picture Framer-1

📍 Job Overview

Job Title: Custom Picture Framer

Company: Michaels Stores

Location: Tyler, Texas, United States

Job Type: Part-Time

Category: Retail Operations / Customer Service & Sales

Date Posted: May 27, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered on providing exceptional customer service and building strong customer relationships within a retail environment.

• Key responsibilities include crafting custom framing solutions that meet customer needs and expectations.

• The position involves executing standard operating procedures (SOPs) and company programs to ensure compliance and operational efficiency.

• It requires active participation in sales and production targets, contributing to the overall success of the retail store and its custom framing services.

📝 Enhancement Note: While the input data suggests this role is in "Retail Operations / Customer Service & Sales," the core function of "Custom Picture Framer" leans heavily into a specialized craft within retail. The operations aspect focuses on the execution of processes within the store, customer engagement, and product delivery rather than strategic GTM or RevOps functions.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and maintain strong customer relationships by actively engaging them, understanding their needs, and providing personalized custom framing solutions.
  • Utilize the "Elevated ABC Deliver" methodology to enhance customer interactions and drive sales of custom framing services.
  • Assist customers in locating products, offering solutions, and providing a positive shopping experience.

• Custom Framing Production:

  • Complete custom framing orders with a high degree of quality, accuracy, and adherence to timelines.
  • Operate framing equipment and glass cutters safely and efficiently to produce finished framing projects.
  • Ensure all framing orders meet company standards and customer specifications.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, including SISO (Sales In Store Only) and Directed Replenishment processes.
  • Ensure a safe, clean, and clutter-free store environment, adhering to visual merchandising standards.
  • Participate in truck un-loading and stocking processes, ensuring adherence to truck standards and inventory management procedures.

• Point of Sale & Compliance:

  • Operate the cash register and execute cash handling procedures according to company standards.
  • Adhere strictly to Standard Operating Procedures (SOPs), company programs, and policies to ensure legal and operational compliance.
  • Support shrink and safety programs to minimize loss and ensure a secure working environment.

• Team Collaboration & Support:

  • Interact positively and respectfully with colleagues, maintaining a positive attitude even in challenging situations.

  • Support Omni-channel processes, contributing to a seamless customer experience across all channels.

  • Assist with other assigned duties as needed to support store operations.

📝 Enhancement Note: The responsibilities emphasize direct customer interaction, hands-on production, and adherence to established retail procedures. The "Elevated ABC Deliver" is a specific company program that requires understanding for successful execution.

🎓 Skills & Qualifications

Education:

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.

Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale systems, internal communication tools, and basic software.

• Measuring Skills: Accurate measurement proficiency for custom framing projects.

• Equipment Operation: Ability to operate framing equipment and a glass cutter safely and effectively.

• Customer Service Excellence: Proven ability to build rapport, understand customer needs, and provide solutions in a friendly and professional manner.

• Sales Acumen: Aptitude for identifying sales opportunities and driving revenue through custom framing services.

• Adherence to Procedures: Willingness and ability to follow Standard Operating Procedures (SOPs) and company guidelines.

• Physical Stamina: Ability to stand for extended periods, lift heavy boxes and frames, bend, carry, reach, and stretch. Capacity to use a ladder for accessing high shelves.

Preferred Skills:

• Retail Experience: Prior experience working in a retail store setting.

• Sales Experience: Proven track record of selling products and/or services to customers.

• Visual Merchandising: Understanding of store layout and merchandising principles.

• Inventory Management Basics: Familiarity with stock replenishment and inventory upkeep.

📝 Enhancement Note: The required skills are foundational for a retail associate with a specialized framing component. Emphasis is placed on practical, hands-on abilities and customer interaction rather than complex analytical or strategic operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight relevant projects or experiences demonstrating their skills in:
  • Customer Interaction & Problem-Solving: Examples of how you've successfully assisted customers and resolved issues in previous roles.
  • Quality Craftsmanship: Any personal projects or examples that showcase attention to detail and a commitment to quality in your work.
  • Process Adherence: Instances where you followed specific instructions or procedures to achieve a desired outcome.
  • Sales Achievement: Demonstrations of how you contributed to sales goals or upsold products/services.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and experience with:
  • Workflow Execution: How they approach and complete tasks according to established procedures (e.g., taking an order, producing a frame).
  • Quality Control: Their personal methods for ensuring the quality and accuracy of their work before it's presented to a customer.
  • System Usage: Familiarity with operating equipment and potentially point-of-sale systems.

📝 Enhancement Note: For an entry-level position like this, the "portfolio" is less about formal documentation and more about being able to articulate past experiences that demonstrate the core competencies required for the role, particularly customer service, sales, and a commitment to quality craft.

💵 Compensation & Benefits

Salary Range:

• As a part-time position, the hourly wage is expected to be competitive within the retail industry for Tyler, Texas. Based on industry benchmarks for entry-level retail associates with specialized duties, a range of $10.00 - $14.00 per hour is estimated.

• Methodology: This estimate is derived from research on similar entry-level retail positions in the Tyler, Texas area, considering the job type (part-time), experience level (entry-level), and the specialized nature of custom framing. Data sources include general retail salary aggregators and local job market analyses for similar roles.

Benefits:

• Health Insurance: Medical, dental, and vision insurance are available.

• Paid Time Off (PTO): Accrued paid time off for eligible team members.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Other Benefits: Additional benefits may be available, as is typical for a company of Michaels' size and commitment to its team members.

Working Hours:

• This is a part-time position. Working hours will vary based on business needs and scheduling, potentially including nights, weekends, and early mornings. The role may involve approximately 20-30 hours per week, with flexibility expected to meet operational demands.

📝 Enhancement Note: Salary is estimated based on general retail industry standards for entry-level roles in the specified location. Benefits listed are standard for part-time retail positions at larger companies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels Stores is a leading retailer in North America, providing a wide range of supplies for arts, crafts, framing, and floral products.

Company Size: Large (over 10,000 employees). This indicates a structured corporate environment with established processes and a significant employee base.

Founded: 1973. With a long history, Michaels has a well-established brand presence and operational framework.

Team Structure:

• Store Level: Works as part of a local store team, reporting to store management (e.g., Store Manager, Assistant Manager, Framing Department Manager).

• Cross-Functional Collaboration: Interacts with fellow store associates, customer service representatives, and potentially corporate support staff for specific initiatives (e.g., Omni-channel fulfillment).

• Specialized Teams: Operates within the custom framing department, which is a key service offering of the store.

Methodology:

• Customer-Centric Approach: Focus on building relationships and delivering solutions that meet customer needs.

• Process-Driven Operations: Adherence to Standard Operating Procedures (SOPs) for consistent execution of tasks and compliance.

• Sales & Production Focus: Emphasis on achieving sales targets and completing framing orders with high quality and efficiency.

• Teamwork & Support: Collaborative environment where team members support each other to achieve store goals.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is rooted in a passion for creativity, customer service, and operational consistency within a large retail framework. The "operations" aspect here is about executing established retail processes effectively.

📈 Career & Growth Analysis

Operations Career Level: Entry Level / Associate. This role is designed for individuals starting their careers in retail or looking to develop hands-on craft and customer service skills.

Reporting Structure: Reports to store management, such as a Framing Department Manager or Store Manager. This provides direct supervision and guidance.

Operations Impact: Directly impacts customer satisfaction through quality framing and service, contributes to store revenue through sales, and supports overall store operational efficiency by maintaining departments and assisting with various tasks.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, equipment operation, and customer consultation.

• Advancement within Store: Potential to move into roles with more responsibility, such as Lead Framer, Assistant Manager, or Store Manager, by demonstrating strong performance, leadership potential, and a deep understanding of store operations.

• Cross-Training: Possibility to gain experience in other store departments, broadening skill sets within the retail environment.

• Company-Wide Opportunities: Michaels, as a large organization, offers opportunities for transfer and advancement across its numerous locations and potentially into corporate roles for exceptional performers.

📝 Enhancement Note: Growth is primarily within the retail store environment, focusing on mastering craft skills and progressing through the retail management hierarchy.

🌐 Work Environment

Office Type: Public Retail Store Setting. The primary work environment is the sales floor and the dedicated custom framing area within a Michaels store.

Office Location(s): Tyler, Texas (5839 S Broadway Ave). This is a specific, physical retail location.

Workspace Context:

• Customer Interaction Zone: The framing counter and sales floor are highly interactive areas where direct customer engagement occurs.

• Production Area: The framing shop is a workspace equipped with specialized tools and materials for custom framing. This area may involve specific safety protocols.

• Stock & Receiving: May involve time in stock rooms or receiving areas, particularly during truck unloads and inventory replenishment.

• Climate Control: Public areas are climate-controlled; some stock rooms may not be.

Work Schedule:

• Flexible scheduling is typical for part-time retail roles, including nights, weekends, and early mornings. The role requires adaptability to meet business needs and customer traffic patterns.

📝 Enhancement Note: The work environment is dynamic and customer-facing, with dedicated areas for sales interaction and hands-on production. Physical demands and varied work hours are key aspects.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application review, followed by a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: Typically involves meeting with the store manager or department manager. This will likely include:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, and teamwork through past experiences.
  • Situational Questions: Presenting hypothetical scenarios related to customer interactions, framing challenges, or store operations.
  • Skills Assessment: Discussion of practical skills like measuring, operating equipment, and cash handling.
  • Company & Role Overview: Explaining the company culture, job expectations, and benefits.

• Practical Demonstration (Potential): For a framing role, there might be a brief practical assessment or discussion about how they would approach a specific framing task or customer consultation.

Portfolio Review Tips:

• For this role, a formal physical portfolio isn't expected, but be prepared to:
  • Discuss Past Experiences: Clearly articulate how previous roles (retail, customer service, or even personal projects) demonstrate the required skills (customer service, sales, attention to detail, manual dexterity).
  • Showcase Craftsmanship (if applicable): If you have personal framing projects or examples of detailed work, be ready to describe them and the process involved.
  • Highlight Problem-Solving: Use the STAR method (Situation, Task, Action, Result) to describe how you've handled challenging customer situations or operational issues.

Challenge Preparation:

• Be ready to discuss how you would:
  • Handle a Difficult Customer: How would you de-escalate a situation and find a solution?
  • Consult on Framing: What questions would you ask a customer to determine their framing needs?
  • Manage Time: How would you balance customer service, production, and store maintenance tasks during a busy shift?
  • Ensure Quality: What steps would you take to ensure a framing order is perfect?

📝 Enhancement Note: The interview process will focus on assessing practical skills, customer service aptitude, and cultural fit for a retail environment. Preparation should emphasize concrete examples of past performance.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters, framing saws, staple guns, mounting tools, and potentially specialized finishing equipment.

• Glass Cutter: Essential for preparing glass or acrylic for frames.

• Point of Sale (POS) System: For processing transactions, managing customer orders, and potentially inventory lookups.

• Basic Computer Skills: For accessing internal systems, communication, and potentially order management software.

Analytics & Reporting:

CRM & Automation:

• Customer Relationship Management (CRM) via POS: The POS system likely tracks customer purchase history and contact information for repeat business and loyalty programs.

• Company-Specific Software: May utilize internal systems for order tracking, production management, and inventory (e.g., "Elevated ABC Deliver").

📝 Enhancement Note: The tools are practical and hands-on, focused on the physical creation of framed products and retail transaction processing.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Encouraging personal expression and the joy of making.

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service and solutions.

• Quality & Craftsmanship: Commitment to producing high-quality custom framing and products.

• Teamwork & Respect: Fostering a supportive environment where colleagues collaborate and treat each other with respect.

• Integrity & Compliance: Adhering to company policies, safety standards, and ethical business practices.

• Efficiency: Performing tasks accurately and in a timely manner to meet operational demands.

Collaboration Style:

• Team-Oriented: Working together to achieve store-wide goals, sharing tasks during busy periods, and supporting colleagues.

• Customer-First Collaboration: Ensuring seamless handoffs and communication when customer needs span different roles or departments (e.g., assisting with Omni-channel orders).

• Process-Driven: Collaborating on executing established procedures and contributing to a consistent operational flow.

📝 Enhancement Note: The culture emphasizes a blend of creative passion and structured retail execution, with a strong emphasis on customer experience and teamwork.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer consultations, order production, sales transactions, and store upkeep simultaneously.

• Handling Complex Framing Projects: Working with unique artwork, custom dimensions, or challenging materials that require specialized techniques.

• Managing Customer Expectations: Ensuring customer satisfaction when dealing with complex design choices or budget constraints.

• Physical Demands: The role requires physical stamina for standing, lifting, and repetitive tasks.

• Adapting to New Products/Procedures: Staying updated on new framing materials, techniques, and company initiatives.

Learning & Development Opportunities:

• Framing Mastery: Deepen expertise in custom framing techniques, materials, and design principles.

• Customer Consultation Skills: Enhance ability to guide customers through design choices, material selection, and value propositions.

• Retail Operations Knowledge: Gain a broader understanding of retail management, inventory, and sales strategies.

• Potential for Specialized Certifications: Opportunities to pursue advanced framing certifications or workshops.

• Leadership Pathways: Development towards roles with increased responsibility within the store or company.

📝 Enhancement Note: Challenges are inherent to hands-on, customer-facing retail roles with specialized production. Growth opportunities are focused on skill enhancement and progression within the retail framework.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer." or "How would you handle a customer who is unhappy with their custom framing order?"

• Sales Approach: "How would you approach a customer to offer custom framing services?" or "What steps would you take to upsell a customer on premium framing materials?"

• Problem-Solving & Process: "Imagine a customer needs a frame for a very unusual size artwork. How would you approach this?" or "How do you ensure accuracy when taking measurements for a custom order?"

• Teamwork & Attitude: "How do you handle working under pressure?" or "Describe your ideal work environment and team dynamics."

Company & Culture Questions:

• "Why Michaels?": Be prepared to articulate your interest in Michaels specifically, perhaps referencing their commitment to creativity or their role in the community.

• "What do you know about custom framing?": Show you've done some basic research or have an understanding of the value proposition.

Portfolio Presentation Strategy:

• Focus on Relevant Experiences: Even without a formal portfolio, be ready to discuss specific projects or customer interactions that highlight your skills.

• Use the STAR Method: Structure your answers to behavioral questions clearly (Situation, Task, Action, Result).

• Demonstrate Enthusiasm: Show genuine interest in the craft of framing and in providing excellent customer service.

• Ask Insightful Questions: Prepare questions about the team, daily operations, specific framing challenges, or growth opportunities.

📝 Enhancement Note: Interview preparation should focus on demonstrating practical skills, customer-centricity, and a positive, team-oriented attitude relevant to a retail environment.

📌 Application Steps

To apply for this Custom Picture Framer position:

• Submit Your Application: Complete and submit your application through the provided link on the Michaels Careers portal.

• Tailor Your Resume: Highlight any experience in customer service, sales, crafting, or working with tools. Quantify achievements where possible (e.g., "Assisted X customers per shift," "Contributed to Y% increase in framing sales").

• Prepare for the Interview: Review common retail and customer service interview questions. Be ready to discuss your experience using the STAR method, particularly any relevant hands-on or creative skills.

• Research Michaels: Understand the company's mission, values, and its position in the arts and crafts market. Familiarize yourself with the custom framing services offered.

• Practice Your Pitch: Be ready to articulate why you are a good fit for the role and for Michaels, emphasizing your enthusiasm for creativity and customer service.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.