Custom Framer PT Retail Team Member

📍 Job Overview

Job Title: Custom Framer PT Retail Team Member

Company: Michaels Stores

Location: New Orleans, Louisiana, United States

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: August 31, 2026

Experience Level: 0-2 Years (Entry-Level to Junior)

Remote Status: On-site

🚀 Role Summary

• Customer-Centric Custom Framing: Focus on building strong customer relationships by providing expert custom framing solutions that meet their artistic and personal needs.

• Retail Operations Excellence: Contribute to the overall success of the retail store by ensuring a safe, clean, and well-merchandised environment that enhances the customer shopping experience.

• Sales and Production Delivery: Drive sales through personalized design consultations and efficient, high-quality custom framing order fulfillment.

• Operational Compliance: Adhere strictly to Standard Operating Procedures (SOPs) and company programs to maintain compliance with all applicable laws and operational standards.

📝 Enhancement Note: This role is a part-time, on-site position within a retail environment, specifically focusing on the custom framing department. The "PT" in the title signifies Part-Time. The emphasis on "building customer relationships" and "creating a memorable framing solution" indicates a strong customer service and sales component, requiring individuals who can consult and guide customers through design choices.

📈 Primary Responsibilities

• Customer Engagement & Design Consultation: Actively engage with customers, understand their framing needs, and utilize design consultation skills to propose and sell custom framing solutions, leveraging the "Elevated ABC Deliver" methodology.

• Custom Framing Order Fulfillment: Accurately complete custom framing orders, ensuring high-quality craftsmanship and timely delivery to meet customer expectations and production deadlines.

• Retail Environment Maintenance: Maintain the visual appeal and functionality of the ready-made frame department, as well as other assigned areas, including Single Item, Single Out (SISO) and Directed Replenishment stock management.

• Point of Sale (POS) Operations: Operate the cash register efficiently and accurately, handling all cash transactions and executing cash handling procedures to company standards.

• Stock Management & Replenishment: Participate actively in truck unloads and stocking processes, ensuring adherence to truck standards and managing inventory replenishment to maintain optimal stock levels.

• Omni-Channel Support: Assist with and support various omni-channel processes, ensuring a seamless customer experience across all sales channels.

• Store Operations & Safety: Contribute to maintaining a safe, clean, and clutter-free store environment, supporting all company shrink and safety programs.

• Team Collaboration & Professionalism: Interact positively and respectfully with colleagues, promote organizational values, and serve as a role model for professional conduct.

📝 Enhancement Note: The responsibilities highlight a dual focus on direct customer interaction (sales, design, service) and operational tasks (stocking, merchandising, POS). The mention of "Elevated ABC Deliver" suggests a specific sales methodology the company uses, which candidates would need to learn and apply. "Omni channel processes" implies interaction with online orders, in-store pickup, or other integrated retail functions.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a foundational understanding of design principles or spatial reasoning would be beneficial for custom framing consultations.

Experience: 0-2 years of experience in a customer-facing role, with a preference for retail environments. Demonstrated ability to learn new processes and operate equipment.

Required Skills:

• Basic Computer Skills: Proficiency in using basic computer applications for POS operations, inventory lookups, and potential design software.

• Basic Measuring Skills: Ability to take accurate measurements for framing projects.

• Equipment Operation: Capability to learn and operate framing equipment and glass cutters safely and effectively.

• Customer Service Excellence: Proven ability to provide friendly, helpful, and solutions-oriented customer service.

• Cash Handling Proficiency: Demonstrated ability to accurately handle cash transactions and manage a register.

• Adherence to Procedures: Willingness and ability to follow Standard Operating Procedures (SOPs) and company guidelines.

Preferred Skills:

• Retail Experience: Prior experience working in a retail store setting, understanding store operations and customer flow.

• Sales Acumen: Experience in selling products or services, with a natural ability to consult and advise customers on solutions.

• Artistic Aptitude: An eye for design and an understanding of aesthetics, beneficial for custom framing consultations.

• Visual Merchandising: Ability to maintain an appealing and organized retail display.

📝 Enhancement Note: The "Minimum Type of experience" points directly to essential skills. The "Preferred Type of experience" indicates areas where candidates can stand out. For an entry-level role, the emphasis is on teachable skills and a willingness to learn, coupled with strong interpersonal abilities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials: While a formal portfolio may not be strictly required for this entry-level retail role, candidates are encouraged to highlight any relevant experience or projects that demonstrate the following:

• Customer Service Success Stories: Examples of positive customer interactions, problem-solving, or exceeding customer expectations.

• Sales Achievements: Quantifiable results from previous sales roles, if applicable, showcasing an ability to drive revenue.

• Design or Craftsmanship Examples: If applicable, any personal projects or work involving design, layout, or craftsmanship that could translate to framing expertise.

• Process Improvement Contributions: Any instances where a candidate identified and suggested improvements to a process or workflow in a previous role.

Process Documentation: Candidates are expected to understand and follow established processes. The role involves:

• Workflow Adherence: Following precise steps for custom framing order creation, production, and customer delivery.

• System Usage: Learning and utilizing the company's POS system, inventory management tools, and any specific framing software.

• Performance Measurement: Understanding how individual contributions (sales, order accuracy, customer satisfaction) are measured against team and store goals.

📝 Enhancement Note: For a part-time retail team member role, a formal portfolio is unlikely to be a strict requirement. However, demonstrating an understanding of process and a track record of success in customer-facing roles through resume highlights and interview discussions will be critical. The emphasis is on applying learned processes effectively.

💵 Compensation & Benefits

Salary Range: For a Part-Time Custom Framer Retail Team Member in New Orleans, Louisiana, with 0-2 years of experience, the estimated hourly wage typically falls between $12.00 to $16.00 USD per hour.

📝 Enhancement Note: This salary estimate is based on a review of similar entry-level retail positions in New Orleans, considering the cost of living and prevailing wages for roles involving customer service, sales, and specialized skills like custom framing. The range accounts for variations based on specific store performance, candidate experience, and any applicable local wage adjustments.

Benefits:

• 401(k) with Employer Match: Opportunity to save for retirement with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options for eligible team members.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare or dependent care expenses.

• Commuter Benefits: Assistance with transportation costs to and from work.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for team members pursuing adoption.

• Employee Discounts: Significant discounts on Michaels products and services, fostering creativity and savings.

• Partner Discount Programs: Access to discounts with affiliated companies.

Working Hours: This is a part-time position. Actual hours will vary based on business needs, with an expectation of around 20-30 hours per week. The role requires flexibility to work nights, weekends, and early mornings as scheduled.

📝 Enhancement Note: While the job posting specifies "Part time," the mention of "working hours include nights, weekends and early mornings" is crucial for candidates to understand the scheduling flexibility required. The benefits listed are comprehensive for a retail organization and offer significant value, especially the employee discount and retirement savings plan.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America for arts, crafts, and home décor, serving a broad customer base interested in creative pursuits and celebrations.

Company Size: Large. Michaels operates over 1,300 stores across the U.S. and Canada, indicating a substantial corporate structure and a significant retail footprint.

Founded: 1973. With decades of history, Michaels has established a strong brand presence and deep understanding of the creative market.

Team Structure:

• Store-Level Operations: This role is part of a local store team, likely comprising a Store Manager, Assistant Store Manager(s), Team Leads, Custom Framing Specialists, and Retail Team Members.

• Reporting Hierarchy: The Custom Framer PT Retail Team Member typically reports to a Team Lead or Assistant Store Manager, who in turn reports to the Store Manager.

• Cross-Functional Collaboration: Team members collaborate daily with colleagues across various store functions, including sales floor, cash wrap, and stockroom, to ensure smooth store operations and excellent customer service. Collaboration also extends to supporting online order fulfillment and in-store pickup.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing personalized solutions, particularly within the custom framing department.

• Process-Driven Operations: Adherence to established Standard Operating Procedures (SOPs) for sales, production, safety, and inventory management to ensure consistency and efficiency.

• Data-Informed Merchandising: Utilizing store data and company directives for merchandising, stock replenishment, and visual presentation to drive sales and customer engagement.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company's strong focus on creativity and community is a key cultural element. For an operations role like this, understanding how to translate that culture into customer interactions and efficient store management is vital. The large store count implies robust training programs and established operational frameworks.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level or junior level within the retail operations framework. It provides foundational experience in customer service, sales, and specialized craft services (custom framing). It's an ideal starting point for individuals interested in retail, arts and crafts, or design-related fields.

Reporting Structure: The team member reports directly to store leadership, such as a Team Lead or Assistant Store Manager. This structure allows for direct mentorship and performance feedback.

Operations Impact: The Custom Framer PT Retail Team Member directly impacts store revenue through custom framing sales and general retail sales. They also influence customer satisfaction and loyalty by providing expert advice and a positive shopping experience. Efficient operations in merchandising and stock management contribute to overall store profitability and operational smoothness.

Growth Opportunities:

• Skill Specialization: Develop advanced custom framing techniques, design consultation skills, and proficiency with specialized equipment.

• Retail Leadership Path: Progress to roles such as Team Lead, Assistant Store Manager, or Store Manager by demonstrating leadership potential, operational expertise, and strong customer service skills.

• Cross-Departmental Experience: Gain experience in other store departments, such as visual merchandising or inventory management, to broaden operational knowledge.

• Corporate Opportunities: Potential pathways to corporate roles in areas like Merchandising, Operations, or Training, particularly after gaining significant retail experience.

📝 Enhancement Note: While this is a part-time, entry-level role, Michaels often provides clear pathways for advancement within its extensive retail network. Highlighting a proactive approach to learning and customer engagement can open doors to further opportunities.

🌐 Work Environment

Office Type: This is a public retail store setting. The primary workspace is the sales floor, the custom framing department, and potentially the stockroom and cash wrap areas.

Office Location(s): The role is based at the Michaels store located at 2900 S Claiborne Ave, Ste 200, New Orleans, LA. This location serves the local community and surrounding areas.

Workspace Context:

• Customer Interaction Hub: The environment is dynamic and customer-focused, requiring constant engagement and problem-solving.

• Tools & Technology: Access to POS systems, framing equipment (including glass cutters and heat presses), measuring tools, and potentially inventory management devices.

• Team Collaboration Space: The store environment encourages interaction and teamwork among colleagues to manage daily tasks and support customers effectively. The framing area requires focused work, while the sales floor necessitates active customer engagement.

Work Schedule: The work schedule is flexible and part-time, requiring availability for nights, weekends, and early mornings. Specific shifts will be assigned based on business needs and team scheduling.

📝 Enhancement Note: The work environment is typical of a busy retail store, involving both customer-facing interactions and hands-on tasks. The framing shop specifically involves working with tools and materials that require care and adherence to safety protocols.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: An online application followed by a potential phone screen with an HR representative or hiring manager to assess basic qualifications and interest.

• In-Person Interview: Typically a one-on-one interview at the store with the hiring manager (e.g., Assistant Store Manager or Store Manager). This will involve behavioral questions, situational questions, and a discussion of relevant experience.

• Skills Assessment: Practical demonstration of basic measuring skills and potentially a brief discussion about how you would approach a framing consultation or handle a customer service scenario.

• Store Walkthrough: The interviewer may walk you through the store, highlighting key areas and asking questions about your observations or how you would handle specific tasks.

• Offer & Onboarding: If successful, an offer will be extended, followed by background checks and onboarding processes.

Portfolio Review Tips:

• Resume is Key: For this role, your resume serves as your primary "portfolio." Ensure it clearly highlights customer service experience, any sales achievements, and any practical skills like measuring or operating equipment.

• Quantify Achievements: Whenever possible, use numbers to describe your impact (e.g., "Assisted an average of 50 customers per shift," "Contributed to a 10% increase in framing sales through proactive consultations").

• Showcase Soft Skills: Use your resume and interview responses to demonstrate strong communication, problem-solving, and teamwork abilities.

• Highlight Relevant Hobbies: If you have personal experience with crafting, art, or DIY projects that involve precision or design, mention it as it aligns with the company's mission and the framing aspect of the role.

Challenge Preparation:

• Customer Scenarios: Be prepared to discuss how you would handle common retail situations, such as an unhappy customer, a customer looking for a specific item, or how you would upsell/cross-sell.

• Framing Consultation Basics: Think about how you would guide a customer in choosing matting, frames, and glass for their artwork. Consider factors like artwork type, size, color, and budget.

• Teamwork Examples: Prepare examples of how you've worked effectively as part of a team to achieve a common goal.

📝 Enhancement Note: The interview process for this role will be heavily focused on assessing customer service skills, attitude, and basic aptitude for retail operations and custom framing. Practical demonstrations and behavioral questions will be common.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer accounts, and handling sales. Proficiency with retail POS systems is often transferable.

• Custom Framing Software: Specialized software used to design custom frames, calculate pricing, and generate order details. Candidates will receive training on this.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate framing measurements.

• Cutting Equipment: Glass cutters, mat cutters, and potentially specialized saws for framing materials. Training will be provided.

• Heat Press: Used in some framing processes for mounting or applying protective finishes.

Analytics & Reporting:

• Sales Reporting Tools: Access to reports on individual and store sales performance, particularly for the custom framing department.

• Inventory Management Systems: Tools to track stock levels, manage replenishment, and conduct cycle counts.

CRM & Automation:

• Customer Relationship Management (CRM) Elements: Integrated into the POS system for tracking customer purchase history and preferences, aiding in personalized recommendations.

• Omni-Channel Order Management: Systems to manage online orders, in-store pickups, and returns.

📝 Enhancement Note: While candidates are not expected to be experts in all these tools prior to hiring, familiarity with retail POS systems and a willingness to learn specialized equipment and software are essential. The company provides training for its specific systems.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Fostering an environment that celebrates and supports creative expression in all its forms, from customer projects to team initiatives.

• Customer Focus: Prioritizing customer needs and satisfaction by providing exceptional service, expert advice, and high-quality products.

• Teamwork & Collaboration: Encouraging a supportive atmosphere where team members work together to achieve common goals, share knowledge, and assist each other.

• Quality & Craftsmanship: Upholding high standards in custom framing and all store operations to ensure customer satisfaction and brand reputation.

• Integrity & Respect: Conducting all business with honesty, fairness, and respect for colleagues, customers, and the company.

Collaboration Style:

• Supportive & Helpful: Team members are expected to assist each other, especially during busy periods or when complex customer requests arise.

• Open Communication: Encouraging clear and respectful communication to resolve issues, share information, and ensure smooth operations.

• Shared Responsibility: A collective effort to maintain store standards, achieve sales targets, and create a positive customer experience.

📝 Enhancement Note: Michaels emphasizes a culture that blends creativity with operational efficiency. Team members are expected to embody the company's passion for arts and crafts while adhering to structured retail processes.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Service: Effectively managing customer consultations for custom framing while also attending to general store traffic and operational tasks.

• Meeting Production Deadlines: Ensuring custom framing orders are completed accurately and on time, especially during peak seasons.

• Handling Diverse Customer Needs: Adapting to a wide range of customer requests, from simple framing needs to complex artistic projects.

• Learning New Equipment & Software: Mastering the operation of specialized framing tools and proprietary software systems.

Learning & Development Opportunities:

• Custom Framing Certification: Potential to earn certifications or advanced training in custom framing techniques and design.

• Sales & Customer Service Training: Ongoing development in sales methodologies, customer engagement, and conflict resolution.

• Retail Operations Skills: Gaining practical experience in inventory management, visual merchandising, and POS operations.

• Career Advancement: Opportunities to grow into leadership roles within the store, leveraging acquired skills and experience.

📝 Enhancement Note: The role presents opportunities to develop specialized skills in a creative retail environment. Overcoming challenges in balancing multiple demands and mastering new tools will be key to success and potential advancement.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond for a customer." or "How would you handle a situation where a customer is unhappy with a product or service?"

• Sales Approach: "How would you approach a customer who is browsing the custom framing section without a clear idea of what they need?" or "What steps would you take to sell a premium framing package?"

• Problem-Solving: "Imagine a customer needs a frame for a unique-sized artwork. What would be your process to assist them?" or "If you noticed a discrepancy in inventory, what would you do?"

Company & Culture Questions:

• "Why are you interested in working for Michaels?"

• "What do you know about our custom framing services?"

• "How do you embody creativity in your daily life or work?"

• "What does teamwork mean to you in a retail environment?" Portfolio Presentation Strategy:

• Resume Walkthrough: Be prepared to walk the interviewer through your resume, highlighting experiences and skills most relevant to customer service, sales, and any practical abilities.

• Showcase Soft Skills: Use the STAR method (Situation, Task, Action, Result) to answer behavioral questions, providing concrete examples of your capabilities.

• Enthusiasm for Craft: Express genuine interest in arts, crafts, and the creative process that Michaels champions.

📝 Enhancement Note: Prepare specific examples that demonstrate your customer service aptitude, sales potential, and ability to learn and follow procedures. Your enthusiasm for the company's mission and products will be a significant factor.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Customization: Tailor your resume to highlight customer service experience, any sales achievements, and practical skills such as measuring, basic computer use, or experience with tools. Quantify achievements where possible.

• Prepare for Behavioral Questions: Review common interview questions related to customer service, teamwork, problem-solving, and sales. Prepare specific examples using the STAR method.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company values. Understand their mission to "fuel the joy of creativity."

• Practice Interviewing: Consider doing a mock interview to practice articulating your skills and experiences clearly and concisely, especially for the in-person interview stage.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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