Custom Framer PT

📍 Job Overview

Job Title: Custom Framer PT

Company: Michaels Stores

Location: Webster, Massachusetts, United States

Job Type: PART_TIME

Category: Retail Operations / Customer Service

Date Posted: April 24, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Execute customer-centric sales and production strategies within the custom framing department to drive revenue and enhance customer satisfaction.

• Maintain operational excellence by adhering to Standard Operating Procedures (SOPs) and company programs for compliance and quality assurance.

• Foster strong customer relationships through personalized design consultations and by providing a welcoming and well-merchandised retail environment.

• Manage inventory, including ready-made frames and stockroom replenishment, to ensure product availability and operational efficiency.

• Operate retail point-of-sale systems and handle cash transactions accurately while supporting omni-channel processes.

📝 Enhancement Note: This role, while not a traditional "Revenue Operations" or "Sales Operations" role, shares core principles of operational efficiency, customer experience management, and direct sales impact within a retail context. The focus on "building customer relationships while creating a memorable framing solution" and "deliver sales and production results" highlights a direct correlation to revenue generation and operational effectiveness, making it relevant for individuals with a foundational understanding of GTM principles in a hands-on environment. The emphasis on SOP adherence and operational processes aligns with core operations functions.

📈 Primary Responsibilities

• Engage customers directly to understand their needs and provide expert consultations for custom framing solutions, aiming to exceed sales targets.

• Execute the custom framing order process with precision, ensuring high-quality craftsmanship and timely delivery to meet customer expectations.

• Maintain the visual merchandising standards for the ready-made frame department, including SISO (Shop In Store Out) and Directed Replenishment processes.

• Provide exceptional customer service by assisting shoppers in locating products, offering solutions, and ensuring a clean, safe, and clutter-free shopping environment.

• Participate actively in truck un-loading and stocking procedures, ensuring adherence to established standards and efficient inventory management.

• Operate the cash register accurately and handle all financial transactions in accordance with company policies and cash handling standards.

• Support company-wide shrink and safety programs through diligent adherence to procedures and proactive identification of potential risks.

• Collaborate effectively with team members, maintaining a positive and respectful attitude to foster a cohesive and productive work environment.

• Assist with the implementation and execution of omni-channel customer fulfillment processes.

📝 Enhancement Note: The responsibilities emphasize a blend of direct customer interaction, operational execution, and sales performance. For an operations professional, the ability to manage processes like SOP adherence, inventory management (SISO, Directed Replenishment), and omni-channel fulfillment are key transferable skills. The emphasis on quality and timeliness in production also speaks to operational efficiency.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required; further education or certifications in design or retail management may be advantageous.

Experience: 0-2 years of experience in a customer-facing role, with a focus on sales or service delivery.

Required Skills:

• Basic computer proficiency for system navigation and data entry.

• Fundamental measuring skills for accurate order specification.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Strong customer service orientation with a passion for helping clients.

• Basic understanding of retail operations and merchandising principles.

• Effective communication and interpersonal skills for building customer rapport.

Preferred Skills:

• Prior retail sales experience, particularly in custom design or service-oriented environments.

• Proven experience in selling products and/or services, with a track record of meeting sales goals.

• Familiarity with art, design principles, or interior decorating concepts.

• Experience with inventory management and visual merchandising.

• Proficiency in operating a cash register and managing cash handling procedures.

📝 Enhancement Note: While the experience level is entry-level (0-2 years), the required skills point towards a need for precision, attention to detail, and a customer-centric mindset, which are foundational for many operations roles. The preferred skills, such as sales experience and merchandising, indicate a pathway for growth within roles that have a direct impact on revenue and store performance.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any past projects, customer interactions, or process improvements that demonstrate their ability to manage tasks efficiently and deliver quality results.

• Examples could include personal design projects, examples of organized work processes, or instances where they improved a customer's experience through proactive problem-solving.

Process Documentation:

• Familiarity with following and adhering to established Standard Operating Procedures (SOPs) is crucial.

• Ability to learn and implement new processes related to custom framing, sales, and store operations.

• Understanding the importance of accurate documentation for custom orders to ensure quality and customer satisfaction.

📝 Enhancement Note: For an entry-level retail role, a formal "Process & Systems Portfolio" is uncommon. However, the emphasis on SOP adherence and learning new processes is a critical operational skill. Candidates can demonstrate this by referencing specific examples in their resume or during interviews where they successfully adopted and executed new procedures or improved existing workflows, even in non-professional settings.

💵 Compensation & Benefits

Salary Range: Based on regional cost of living, experience, and the part-time nature of the role, an estimated hourly wage for a Custom Framer PT in Webster, Massachusetts, would typically range from $15.00 to $18.00 per hour. This estimate is derived from current retail industry benchmarks for similar roles in the New England area, factoring in the specific responsibilities and required skills.

Benefits:

• Health insurance (medical, dental, and vision) for eligible team members.

• Paid time off (PTO) accrual, providing flexibility for personal needs.

• Tuition assistance programs to support continued education and professional development.

• Generous employee discounts on Michaels products and services, fostering a connection to the brand.

• Opportunities for advancement within the company structure.

Working Hours: This is a part-time position. Actual working hours will vary based on business needs and scheduling, but may include evenings, weekends, and early mornings. The role is listed with an AI-derived expectation of up to 40 hours per week, but as a part-time role, this is likely an upper limit, with actual hours being less.

📝 Enhancement Note: The salary estimation is based on current market data for similar part-time retail positions in the specified region. Benefits are as stated in the provided company information, highlighting a commitment to employee well-being and professional growth, which is a significant draw for operations professionals seeking stable employment with supportive perks.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as a leading specialty retailer in North America, focusing on arts, crafts, home décor, and custom framing. This industry requires a strong emphasis on customer engagement, product knowledge, and creative solutions.

Company Size: The Michaels Companies Inc. operates over 1,300 stores across 49 states and Canada, indicating a large-scale retail operation. This size suggests established processes, a structured corporate environment, and significant resources dedicated to operational efficiency and customer experience.

Founded: Founded in 1973 and headquartered in Irving, Texas. With decades of experience, Michaels has built a robust operational framework and a deep understanding of its market.

Team Structure:

• The store team typically includes a Store Manager, Assistant Store Manager(s), Team Leads, and various Sales Associates and Specialists (like the Custom Framer).

• The Custom Framer likely reports to a Team Lead or an Assistant Store Manager responsible for the framing department and overall store operations.

Methodology:

• Data Analysis: While not a data-heavy role, sales performance, inventory turnover, and customer feedback are likely tracked to inform operational decisions and merchandising strategies.

• Workflow Planning: Adherence to SOPs and efficient task management are key. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer engagement and sales processes.

• Automation & Efficiency: While direct automation might be limited in this role, efficient use of point-of-sale systems, inventory management tools, and framing equipment contributes to overall store efficiency.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company's established presence and large operational footprint suggest a well-defined operational structure. For individuals transitioning from or interested in operations, understanding how large retail organizations manage diverse product lines, customer segments, and inventory across multiple locations provides valuable insight into scalable operational strategies.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-level position within a retail operations framework. It provides foundational experience in customer service, sales, process adherence, and hands-on operational tasks. It's a stepping stone for individuals looking to understand the front-line execution of retail operations.

Reporting Structure: The Custom Framer PT reports to store leadership, likely a Team Lead or Assistant Store Manager responsible for departmental oversight and daily store operations. This structure allows for direct mentorship and performance feedback.

Operations Impact: The Custom Framer directly impacts revenue through custom framing sales and indirectly through excellent customer service, which drives repeat business and positive word-of-mouth. Efficient management of framing orders and departmental upkeep also contributes to overall store profitability and operational smoothness.

Growth Opportunities:

• Skill Development: Opportunity to become an expert in custom framing techniques, design consultation, and advanced customer engagement strategies.

• Cross-Training: Potential to gain experience in other store departments, such as general sales, inventory management, or visual merchandising.

• Leadership Track: With demonstrated performance and commitment, progression to roles like Team Lead, Assistant Store Manager, or even specialized roles within the framing department or corporate operations is possible. Michaels' large store network offers numerous opportunities for advancement.

📝 Enhancement Note: For an operations professional, this role offers a practical understanding of customer-facing operations and the direct link between service, sales, and operational efficiency. Growth opportunities are clearly defined within the retail hierarchy, allowing for a structured career path that can lead to management and broader operational responsibilities.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the custom framing department within a Michaels store.

Office Location(s): Webster, Massachusetts. This specific location is a retail store environment, offering direct customer interaction and a dynamic work setting.

Workspace Context:

• The environment is a public retail store, which is generally climate-controlled. Some stockroom areas may not be climate-controlled.

• The framing shop area contains specialized equipment like a glass cutter and heat press, requiring attention to safety protocols.

• Opportunities for collaboration exist with other store team members, fostering a team-oriented atmosphere.

• The role involves constant interaction with customers and requires mobility throughout the store.

Work Schedule: This is a part-time role, and work hours will vary based on business needs, including nights, weekends, and early mornings. Flexibility in scheduling is often a requirement for retail positions to ensure adequate floor coverage during peak hours.

📝 Enhancement Note: The on-site, customer-facing nature of this role is typical for many operational positions that require direct interaction with clients or the physical management of inventory and service delivery. Understanding this environment is key for candidates who thrive in hands-on, dynamic settings.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online assessment to gauge basic qualifications and interest.

• In-Person Interview: A more in-depth interview with the hiring manager (e.g., Store Manager or Assistant Manager) focusing on customer service skills, problem-solving abilities, and alignment with company values. This may include situational questions and a discussion of the candidate's experience.

• Skills Demonstration: Potentially a brief practical demonstration of basic measuring skills or a discussion about how they would approach a framing consultation.

• Final Steps: Reference checks and offer extension.

Portfolio Review Tips:

• While a formal portfolio isn't required, prepare to discuss specific examples of customer service excellence, problem-solving scenarios, or instances where you demonstrated attention to detail and quality in previous roles or personal projects.

• Be ready to articulate how you would approach a custom framing consultation, emphasizing active listening and solution-oriented communication.

Challenge Preparation:

• Be ready to answer questions about how you handle difficult customers or challenging situations.

• Prepare to discuss your understanding of sales and customer engagement within a retail context.

• Think about how you would ensure quality and accuracy in a production-oriented task like custom framing.

📝 Enhancement Note: For an entry-level role, the interview process is typically focused on assessing soft skills, cultural fit, and basic aptitude. For operations-minded candidates, framing responses around efficiency, process adherence, and customer satisfaction will be beneficial.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Including glass cutters, mat cutters, mounting presses, and assembly tools. Proficiency in safe and effective operation is required.

• Point-of-Sale (POS) System: For processing sales transactions, managing customer accounts, and handling returns/exchanges.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate order specification.

Analytics & Reporting:

CRM & Automation:

• Customer Relationship Management (CRM): The POS system likely has CRM functionalities to track customer purchases and preferences for custom framing.

• Inventory Management Systems: Used for tracking stock levels of frames, mats, and supplies, and for managing replenishment.

• Omni-channel Fulfillment Systems: For managing online orders that require in-store pickup or custom fulfillment.

📝 Enhancement Note: While this role doesn't involve complex CRM or automation tools typically found in corporate operations, it requires proficiency with specialized equipment and retail systems. For operations professionals, understanding how these tools contribute to the overall customer experience and operational efficiency at the store level is valuable.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through personalized service and quality product delivery.

• Creativity & Passion: Encouraging a passion for arts, crafts, and creative expression, both in products and in problem-solving.

• Teamwork & Respect: Fostering a collaborative environment where all team members are accepted, respected, and work together towards common goals.

• Accountability & Quality: Taking ownership of tasks, ensuring high standards of work, and delivering on commitments for sales and production.

• Efficiency & Compliance: Adhering to SOPs, safety guidelines, and operational procedures to ensure smooth and compliant business practices.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with other store associates to assist customers across departments and support overall store operations.

• Process Review Culture: Encouraging adherence to established processes while being open to feedback for continuous improvement within the framing department.

• Knowledge Sharing: Sharing expertise in custom framing and customer service techniques with team members to elevate the collective skill set of the store.

📝 Enhancement Note: The emphasis on customer focus, teamwork, and process adherence aligns with key values found in many successful operations teams. Understanding how these values translate into daily actions at the store level provides a practical perspective on corporate culture.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing time to engage customers, complete detailed framing orders accurately, and maintain store standards simultaneously.

• Handling Diverse Customer Needs: Catering to a wide range of customer expectations, artistic tastes, and budget constraints for custom framing.

• Maintaining Quality Standards: Consistently delivering high-quality framing solutions that meet customer satisfaction and company benchmarks.

• Adapting to Retail Fluctuations: Managing workflow during peak seasons, promotions, and unexpected customer traffic without compromising service or quality.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge of framing materials, techniques, design principles, and best practices.

• Sales & Consultation Skills: Develop advanced consultative selling techniques and customer relationship management skills.

• Retail Operations Management: Gain exposure to broader retail operations, including inventory control, visual merchandising, and team leadership.

• Product Knowledge: Expand understanding of art, photography, and memorabilia framing applications.

📝 Enhancement Note: The challenges presented are typical of customer-facing operational roles that require multitasking and a blend of technical skill and interpersonal ability. The growth opportunities highlight a clear path for skill enhancement and career progression within the retail and operations domain.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer." or "How would you handle a customer who is unhappy with a framing quote?" Focus on active listening, empathy, and problem-solving.

• Process Adherence: "How do you ensure accuracy when following detailed instructions or procedures?" or "Describe your experience working with SOPs." Emphasize attention to detail and commitment to quality.

• Sales Approach: "How would you approach a customer in the framing department to offer assistance?" or "What motivates you to achieve sales goals?" Highlight initiative and a customer-centric sales philosophy.

Company & Culture Questions:

• Motivation for Michaels: "Why are you interested in working for Michaels and specifically in the Custom Framer role?" Research Michaels' mission, values, and product offerings.

• Teamwork: "Describe your ideal team environment and how you contribute to a positive team dynamic." Emphasize collaboration and respect.

• Operational Awareness: "What do you think makes a retail store successful?" Focus on customer experience, product availability, and efficient operations.

Portfolio Presentation Strategy:

• Instead of a formal portfolio, prepare to discuss 1-2 specific examples from past experiences (work, volunteer, or personal projects) that demonstrate:

  • Problem-solving: How you identified an issue and implemented a solution.
  • Attention to detail: A task where precision was critical.
  • Customer satisfaction: An instance where you significantly improved a customer's experience.

• Be ready to walk through your thought process for approaching a custom framing consultation, from initial greeting to design recommendation and order placement.

📝 Enhancement Note: Interview preparation for this role should focus on demonstrating core competencies such as customer service, attention to detail, and a proactive attitude. For candidates with an operations background, framing answers to highlight process adherence, efficiency, and impact on customer satisfaction will be key differentiators.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday job portal link.

• Resume Customization: Tailor your resume to highlight relevant customer service, sales, and any experience with detailed tasks or processes. Quantify achievements where possible (e.g., "Assisted X customers daily," "Maintained Y department standards").

• Prepare for Interview: Review common retail interview questions focusing on customer interaction, problem-solving, and teamwork. Think of specific examples from your experience that showcase your skills.

• Company Research: Familiarize yourself with Michaels' mission, values, and the range of custom framing services they offer. Understand their commitment to creativity and customer experience.

• Highlight Relevant Skills: Be ready to discuss your comfort with operating equipment, basic computer skills, and your ability to learn and follow procedures accurately.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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