Custom Framer

📍 Job Overview

Job Title: Custom Framer

Company: Michaels Stores

Location: Meridian, Idaho, United States (2310 N Eagle Rd)

Job Type: Part-time

Category: Retail Operations / Custom Framing Specialist

Date Posted: September 1, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships and delivering personalized custom framing solutions that meet artistic and aesthetic needs.

• Drive sales and production targets by effectively utilizing sales techniques and understanding customer requirements for custom framing projects.

• Maintain high standards of store presentation, including merchandising ready-made frames and assigned areas, ensuring a visually appealing and organized shopping environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure operational efficiency, compliance, and safety within the retail environment.

📝 Enhancement Note: While the title is "Custom Framer," the responsibilities and provided context indicate a hybrid role that blends direct customer sales, custom service, and operational store duties, with a specific focus on the custom framing department. This is not a pure operations role in the traditional GTM sense but involves operational aspects within a retail setting.

📈 Primary Responsibilities

• Actively engage customers using Elevated ABC Deliver methodology to build rapport and identify their custom framing needs, translating their vision into tangible framing solutions.

• Execute custom framing orders with a high degree of quality, precision, and adherence to production timelines, ensuring customer satisfaction.

• Manage and maintain the ready-made frame department and other designated store areas, including in-store stocking and directed replenishment, to optimize product availability and presentation.

• Provide exceptional customer service by assisting shoppers in locating products, offering solutions, and maintaining a well-merchandised and fully stocked store.

• Operate the cash register and perform cash handling procedures in accordance with company standards, ensuring accuracy and security.

• Participate actively in truck unloading and stocking processes, strictly following established truck standards and completing tasks within allocated budgets.

• Support company-wide shrink and safety programs by adhering to procedures and promoting a secure and hazard-free work environment.

• Collaborate effectively with team members, demonstrating acceptance, respect, and a positive attitude, even in challenging situations, to foster a cohesive work environment.

• Assist with and support Omni-channel processes, ensuring a seamless customer experience across all sales channels.

📝 Enhancement Note: The core responsibilities highlight a blend of sales, customer service, and operational tasks. For an operations-focused candidate, emphasizing the adherence to SOPs, inventory management (merchandising, stocking, truck unloading), and process execution (cash handling, Omni-channel) would be key.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required.

Experience:

• 0-2 years of experience in a retail or customer-facing role.

• Demonstrated ability to follow established procedures and work independently. Required Skills:

• Basic computer proficiency for point-of-sale (POS) systems and internal communication.

• Fundamental measuring skills for accurate custom framing measurements.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Basic understanding of inventory management principles for stocking and merchandising. Preferred Skills:

• Previous retail sales experience, with a proven track record of meeting sales goals.

• Experience in selling products and/or services, with an aptitude for consultative selling.

• Familiarity with custom framing processes or art display techniques.

📝 Enhancement Note: The "0-2 years" experience level suggests this role is entry-level. The required skills are foundational, focusing on practical abilities and customer interaction. For operations professionals, highlighting transferable skills like process adherence, attention to detail, and efficiency in task completion would be beneficial.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates can prepare examples demonstrating their ability to follow processes, manage tasks efficiently, and interact with customers to provide solutions.

• Showcase instances of maintaining organized work areas or contributing to efficient workflows in previous roles. Process Documentation:

• Demonstrate understanding and adherence to Standard Operating Procedures (SOPs) for tasks such as order fulfillment, cash handling, and inventory management.

• Ability to learn and execute new processes related to custom framing equipment operation and customer service protocols.

• Willingness to participate in process improvements and provide feedback to enhance operational efficiency.

📝 Enhancement Note: Given the entry-level nature and retail focus, a formal operations portfolio isn't expected. However, candidates can prepare to discuss their understanding of SOPs, their ability to learn and execute processes, and examples of how they've contributed to efficient task completion in prior roles.

💵 Compensation & Benefits

Salary Range: Based on general retail part-time positions in Meridian, Idaho, and the entry-level nature of the role, the estimated hourly wage typically falls between $12.00 - $15.00 per hour.

Benefits:

• 401(k) with employer match (eligibility requirements may apply)

• Employee Assistance Program (EAP) for confidential support

• Access to Medical, Dental, and Vision coverage (eligibility requirements may apply)

• Telemedicine services for convenient healthcare access

• Flexible Spending Accounts (FSAs) for pre-tax healthcare and dependent care expenses

• Commuter benefits to assist with transportation costs

• Tuition assistance programs to support continuing education

• Adoption assistance to support team members growing their families

• Significant employee discounts on Michaels products and services.

Working Hours: This is a part-time position. Actual hours will vary based on business needs, but may include nights, weekends, and early mornings. The role is expected to average around 20-29 hours per week, though the input states 40 hours as a potential average, which is atypical for a part-time role and may reflect peak season or a misunderstanding of the "Part time" designation.

📝 Enhancement Note: The salary is an estimate based on industry benchmarks for part-time retail roles in the specified location and experience level. The provided "working_hours" of 40 for a "Part time" role is contradictory; it's more likely to be between 20-30 hours, with the possibility of occasional shifts up to 40 hours during peak times or if the role is misclassified.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer of arts, crafts, and home decor products.

Company Size: Large (over 10,000 employees globally), with over 1,300 stores across North America. This scale implies established processes and a structured operational environment.

Founded: 1973, with headquarters in Irving, Texas. Michaels has a long-standing presence in the retail landscape, suggesting stability and a well-defined brand identity.

Team Structure:

• The Custom Framer typically operates within a store team, reporting to a Store Manager or Assistant Store Manager.

• They will work closely with other in-store roles, including sales associates and potentially department specialists.

• Collaboration is key, especially within the framing department and with sales floor staff to drive cross-departmental sales and customer assistance. Methodology:

• Emphasis on customer-centric sales approaches, utilizing specific methodologies like "Elevated ABC Deliver" to build relationships and drive sales.

• Adherence to Standard Operating Procedures (SOPs) is paramount for consistent execution of tasks, from customer service to inventory management and safety protocols.

• Focus on visual merchandising and maintaining store standards to create an appealing shopping experience.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is geared towards creativity, customer engagement, and operational efficiency within a retail setting. For operations professionals, understanding the importance of SOPs, customer flow, and inventory management within a large retail chain is crucial.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate. This role is designed for individuals starting their careers or seeking part-time employment in a retail environment. It focuses on executing defined tasks and customer service.

Reporting Structure: Reports to store leadership (Store Manager, Assistant Store Manager, or Department Specialist). The direct impact on high-level operations strategy is minimal; the focus is on frontline execution.

Operations Impact: The Custom Framer's impact on broader operations is primarily through their contribution to store-level sales, customer satisfaction, efficient inventory management within their department, and adherence to operational procedures. Their role is critical for the smooth functioning of the custom framing department and the overall store experience.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, equipment operation, and consultative sales.

• Cross-training: Potential to learn other store functions, such as cashiering, merchandising, or other departments.

• Advancement: Potential to move into roles like Lead Framer, Key Holder, Assistant Manager, or Store Manager within Michaels, depending on performance and available opportunities.

• Industry Knowledge: Gain practical experience in the arts and crafts retail sector.

📝 Enhancement Note: While this is not a traditional "Revenue Operations" or "Sales Operations" role, the growth path within Michaels provides opportunities for operational skill development in a retail context. Aspiring operations professionals can leverage this role to build foundational experience in process execution, customer interaction, and inventory control.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace includes the sales floor and a dedicated custom framing shop area.

Office Location(s): Meridian, Idaho (2310 N Eagle Rd). This is a specific retail store location.

Workspace Context:

• The framing shop involves specialized equipment like a glass cutter and heat press, requiring careful handling and adherence to safety protocols.

• Work hours can be varied, including nights, weekends, and early mornings, to accommodate customer traffic and store operational needs.

• The environment is typically climate-controlled in public areas, though stock rooms may vary. Some outdoor work may be required for tasks like truck unloading.

• Opportunities for collaboration exist with other store team members, particularly within the framing department and customer service areas.

Work Schedule: Part-time, with variable hours that can include evenings, weekends, and early mornings. Flexibility is required to meet business demands.

📝 Enhancement Note: The work environment is dynamic and customer-facing. Operations professionals transitioning into retail might find the blend of process execution, customer interaction, and physical demands a unique experience. Understanding the importance of safety and efficiency in a hands-on environment is key.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an online application and possibly a brief phone screening to assess basic qualifications and interest.

• In-Person Interview: Expect a face-to-face interview at the store. This will likely include behavioral questions focusing on customer service, problem-solving, and teamwork.

• Skills Assessment: May involve a practical demonstration of basic measuring skills or an explanation of how you would handle a customer scenario.

• Fit Assessment: Evaluation of how well you align with Michaels' company culture, values, and the specific demands of the Custom Framer role.

Portfolio Review Tips:

• Since this is an entry-level retail role, a formal operations or design portfolio is not typically required.

• However, be prepared to discuss specific examples from past experiences (retail, volunteer work, school projects) that demonstrate:

  • Your ability to follow instructions and procedures accurately.

  • Your customer service skills and how you've resolved customer issues.

  • Any experience with tools or equipment that required careful handling.

  • Your organizational skills in managing tasks or work areas. Challenge Preparation:

• Be ready to answer hypothetical questions about customer interactions, such as: "How would you handle a customer who is unhappy with their custom framing order?" or "How would you approach a customer who seems unsure about their framing choices?"

• Prepare to discuss your understanding of safety protocols and why they are important in a retail environment, especially when handling tools and equipment.

• Think about how you would prioritize tasks if multiple customers needed assistance simultaneously.

📝 Enhancement Note: The interview process for this role is focused on practical skills, customer interaction, and cultural fit within a retail environment rather than complex operational strategy. Candidates should prepare to showcase their ability to learn, follow procedures, and provide excellent customer service.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer orders, and potentially accessing inventory information.

• Custom Framing Equipment: Including mat cutters, frame assembly tools, and potentially specialized machinery for cutting glass or pressing frames.

• Glass Cutter: A key tool for precision cutting of glass to fit custom frames.

• Heat Press: Used in some framing processes for applying adhesives or finishes.

Analytics & Reporting:

• While not directly responsible for complex analytics, understanding basic sales reports or inventory levels accessed through the POS system may be required.

• Focus is on individual and department performance metrics, rather than complex data analysis. CRM & Automation:

• Customer information may be captured through the POS system for order tracking and potentially loyalty programs, serving a basic CRM function.

• Automation is limited to POS system functions and potentially some inventory management features. The role is more about manual execution of processes.

📝 Enhancement Note: The technology stack is primarily focused on retail operations tools, with specialized equipment for the custom framing function. Proficiency with POS systems and a willingness to learn specific framing tools are key.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and ensuring a positive shopping experience is paramount.

• Creativity & Inspiration: Fostering an environment where creativity is valued and encouraged, both for customers and team members.

• Teamwork & Collaboration: Working together effectively to achieve store goals, support colleagues, and ensure smooth operations.

• Accountability & Integrity: Taking responsibility for tasks, adhering to company policies, and maintaining honesty in all dealings.

• Efficiency & Process Adherence: Executing tasks according to established procedures to ensure quality, safety, and operational effectiveness.

Collaboration Style:

• Emphasis on a supportive and respectful team environment where members assist each other.

• Open communication is encouraged to address customer needs and operational challenges.

• Cross-functional collaboration between sales floor staff and the framing department is essential for driving sales and providing comprehensive solutions.

📝 Enhancement Note: The team culture is built around customer service, creativity, and operational execution within a retail setting. Candidates should demonstrate an ability to work collaboratively and embody the company's values in their daily interactions.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Effectively managing customer interactions, order production, and store maintenance tasks simultaneously.

• Customer Expectations: Meeting diverse customer needs and artistic preferences for custom framing, which can be subjective.

• Physical Demands: Performing physically demanding tasks such as lifting, standing for long periods, and working with specialized equipment.

• Learning Curve: Mastering the operation of framing equipment and understanding various framing materials and techniques.

Learning & Development Opportunities:

• Custom Framing Expertise: Develop specialized skills in design consultation, material selection, and precise execution of framing projects.

• Retail Operations Training: Gain hands-on experience in POS systems, inventory management, visual merchandising, and customer service best practices.

• Sales Techniques: Enhance consultative selling skills by learning to guide customers through product options and solutions.

• Career Progression: Potential to advance within Michaels to leadership roles or specialize further in framing or visual merchandising.

📝 Enhancement Note: The role presents opportunities to develop specialized craft skills alongside foundational retail operations experience. Candidates should be prepared to embrace learning new technical skills and adapting to the fast-paced retail environment.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to handle a difficult customer. What was the situation, and how did you resolve it?" (Assesses customer service and problem-solving skills)

• "How do you ensure accuracy when performing detailed tasks, like measuring or operating equipment?" (Assesses attention to detail and adherence to process)

• "Imagine a customer is unsure about which framing style to choose for their artwork. How would you guide them to a decision?" (Assesses sales consultation and customer engagement skills) Company & Culture Questions:

• "What do you know about Michaels, and why are you interested in working here?" (Assesses company research and cultural alignment)

• "How do you approach working as part of a team, especially in a busy retail environment?" (Assesses teamwork and collaboration)

• "What does excellent customer service mean to you in a retail setting?" (Assesses understanding of customer-centric values) Portfolio Presentation Strategy:

• Prepare to discuss specific examples from your past experiences that highlight your ability to follow instructions, manage tasks efficiently, and provide excellent customer service.

• Be ready to explain how you would approach learning new equipment or processes.

• If you have any personal projects or experiences related to art, crafts, or precise work, be prepared to share them as they demonstrate relevant aptitudes.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service skills, attention to detail, a willingness to learn, and an understanding of retail operations and teamwork.

📌 Application Steps

To apply for this Custom Framer position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Tailoring: Ensure your resume highlights any customer service experience, attention to detail, ability to follow procedures, and any experience with tools or hands-on tasks. Quantify achievements where possible (e.g., "Assisted an average of X customers per shift").

• Interview Preparation: Practice answering behavioral questions related to customer service, problem-solving, and teamwork. Be ready to discuss why you are interested in Michaels and the Custom Framer role.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly in the custom framing department. Understand their commitment to creativity and customer engagement.

• Portfolio Readiness: While not a formal portfolio, be prepared to verbally discuss specific examples from your experience that showcase your relevant skills and aptitudes during the interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.