Contract Creative Designer (6-months)

📍 Job Overview

Job Title: Contract Creative Designer (6-months)

Company: ShopBack

Location: Kuala Lumpur, Malaysia

Job Type: Contractor

Category: Creative Operations / Marketing Design

Date Posted: 2026-09-03

Experience Level: 1-2 years

Remote Status: On-site

🚀 Role Summary

• This 6-month contract role focuses on creating high-impact, conversion-driven creative assets for ShopBack's regional markets.

• You will be responsible for translating campaign briefs into polished, conceptually strong designs across various digital and offline mediums.

• A key aspect of this role involves leveraging AI design tools to enhance ideation and iteration processes, driving efficiency in creative output.

• The position requires close collaboration with the high-performing Creative team to ensure designs align with brand standards and campaign objectives.

📝 Enhancement Note: This role, while titled "Creative Designer," has significant operational implications. The emphasis on "conversion-driven," "marketing assets," and "campaign goals" positions this as a role that directly supports Go-To-Market (GTM) strategies, requiring operational efficiency and performance measurement in its creative output. The use of AI tools also points towards an operational focus on workflow optimization and scalability.

📈 Primary Responsibilities

• Design compelling key visuals and marketing assets that enhance storytelling and reinforce brand presence across digital, mobile, and offline channels.

• Translate creative briefs into polished, conceptually strong designs utilizing Adobe Illustrator, Photoshop, and Google Suite.

• Adapt and iterate on designs across diverse formats and mediums, effectively balancing creative vision with practical implementation needs.

• Utilize AI design tools, including image generation and conceptual prompting, to accelerate the ideation process and improve design iteration efficiency.

• Collaborate closely with marketing, product, and other cross-functional teams to ensure all creative deliverables align with brand guidelines and specific campaign objectives.

• Maintain meticulous attention to detail and ensure consistency in visual craft and messaging across all project outputs.

• Prepare and deliver final artwork files optimized for various platforms and production requirements.

📝 Enhancement Note: The responsibilities highlight a blend of creative execution and operational efficiency. The need to "adapt designs across different formats and mediums" and "leverage AI design tools to accelerate ideation and iteration" points to an operational requirement for speed, scalability, and process optimization within the creative function.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a Bachelor's degree in Graphic Design, Visual Arts, Marketing, or a related field is typically expected for roles requiring strong conceptualization and design execution.

Experience: 1-2 years of professional design experience, preferably gained within an agency or in-house creative team environment, demonstrating hands-on experience in producing marketing collateral.

Required Skills:

• Contract Commitment: Ability to commit to a 6-month contract period, with potential for extension or full-time conversion.

• Software Proficiency: Expert-level proficiency in Adobe Illustrator and Adobe Photoshop for detailed design creation and manipulation.

• Productivity Suite: Strong command of Google Suite (Docs, Sheets, Slides) for collaboration, presentation, and asset management.

• AI Design Tools: Demonstrated baseline knowledge and practical application of AI design tools (e.g., image generation, conceptual prompting) and a proactive approach to integrating them into a design workflow.

• Conceptualization & Storytelling: Proven ability to conceptualize ideas and translate them into cohesive visual narratives that effectively communicate campaign messages.

• Adaptability: Comfort and capability in working across both digital and offline design challenges, understanding the unique requirements of each medium.

• Portfolio: A strong portfolio showcasing conceptual thinking, design execution, and a range of marketing assets.

Preferred Skills:

• Figma: Experience with Figma for collaborative design, prototyping, and UI/UX elements.

• Industry Background: Prior experience in e-commerce, retail technology, or working within a marketing agency, providing relevant market context.

• Multi-market Experience: Experience designing for multiple regional markets or with an understanding of diverse cultural contexts to ensure localized appeal.

📝 Enhancement Note: The required skills emphasize practical, tool-based proficiency and a forward-thinking approach with AI integration, aligning with operational demands for efficiency and modern workflow practices. The preference for e-commerce or multi-market experience suggests a need for candidates who can quickly understand and contribute to a fast-paced, diverse GTM environment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Conceptual Strength: Showcase a minimum of 2-3 projects that clearly demonstrate strong conceptual thinking and the ability to translate complex ideas into compelling visual narratives.

• Marketing Asset Diversity: Include examples of various marketing assets, such as digital banners, social media graphics, campaign visuals, and potentially offline collateral (e.g., posters, flyers), to illustrate breadth of experience.

• Process Workflow Examples: Where possible, provide brief explanations or visual representations of your design process for key projects, highlighting stages from brief interpretation to final asset delivery.

• Tool Proficiency Showcase: Ensure your portfolio implicitly or explicitly demonstrates proficiency in Adobe Illustrator and Photoshop, with examples that leverage their advanced features.

• AI Integration Evidence: If possible, include a project where AI tools were used as part of the creative process, explaining the benefits and outcomes.

Process Documentation:

• Brief Interpretation: Be prepared to discuss how you interpret creative briefs, identify key objectives, and extract critical information for design development.

• Iteration & Feedback: Demonstrate an understanding of how to incorporate feedback and iterate on designs effectively, showing examples of design evolution.

• File Management & Delivery: Articulate your approach to organizing design files, managing versions, and preparing final assets for various platforms and technical specifications.

📝 Enhancement Note: For a contract creative role supporting marketing operations, the portfolio must prove not just aesthetic skill but also the ability to execute efficiently and adapt to project requirements. Demonstrating a structured design process, especially one that incorporates new technologies like AI, is crucial for operational effectiveness.

💵 Compensation & Benefits

Salary Range: Based on the 1-2 years of experience requirement, location in Kuala Lumpur, Malaysia, and the contract nature of the role, a competitive hourly rate or a prorated monthly salary would be expected. For a junior to mid-level designer, this could range from RM 3,500 to RM 5,500 per month, depending on the specific skills and portfolio strength.

Benefits:

• Contractual Engagement: Opportunity for a 6-month contract with potential for extension or conversion to a full-time position, offering job security and career progression.

• Competitive Compensation: Remuneration will be competitive and based on performance, aligning with industry standards for contract creative roles.

• Career Growth: Access to career growth opportunities within ShopBack, allowing for greater challenges and personal ambition realization.

• Global Scale Exposure: Opportunity to be part of a rapidly growing global team, contributing to a significant player in the Asia-Pacific market.

• Collaborative Culture: Work within a candid, open, and collaborative environment where feedback is actively encouraged and valued.

Working Hours: The standard working hours for this on-site role are expected to be 40 hours per week, typically from Monday to Friday, aligning with business needs and project deadlines. Flexibility may be required during peak campaign periods.

📝 Enhancement Note: The salary estimate is based on market research for contract creative designers with 1-2 years of experience in Kuala Lumpur, Malaysia, considering the cost of living and typical agency/in-house rates for such roles. The benefits are drawn directly from the provided company information, emphasizing career development and the dynamic work environment.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce, Fintech, Rewards Platform. ShopBack operates at the intersection of online retail and financial technology, providing a unique environment for creative professionals to engage with consumers across a broad spectrum of purchasing behaviors.

Company Size: ShopBack is a significant player in the Asia-Pacific region, employing over 1,000 individuals across its various markets. This indicates a structured organization with established processes, yet still agile enough to foster innovation.

Founded: Founded in 2014, ShopBack has a decade of experience in building and scaling its platform, demonstrating resilience, adaptability, and a proven track record of growth in a competitive market.

Team Structure:

• The role is within the high-performing Creative team, suggesting a collaborative and results-oriented unit.

• This team likely works closely with Marketing, Product, and other Go-To-Market (GTM) functions to execute campaign strategies.

• Reporting structure is likely to a Creative Lead or Marketing Manager, with direct collaboration across designers, copywriters, and campaign managers. Methodology:

• Data-Driven Creativity: ShopBack emphasizes "conversion-driven" assets, implying that creative decisions are informed by performance data and campaign analytics.

• Agile Ideation: The integration of AI tools suggests a methodology that embraces rapid iteration and experimentation to find optimal creative solutions quickly.

• Brand Consistency: A core operational methodology will be maintaining strong brand guidelines across all markets and channels, ensuring a cohesive brand experience.

Company Website: https://www.shopback.com/

📝 Enhancement Note: Understanding ShopBack's industry is key. As a leading shopping, rewards, and payments platform, the creative output directly impacts user acquisition, engagement, and transaction volume, making the operational impact of this design role significant. The company's scale suggests established brand guidelines and campaign frameworks that designers must adhere to.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a "Contract Creative Designer" with 1-2 years of experience, indicating an early-career or junior-level position. The focus is on execution and iteration within defined campaign parameters rather than strategic GTM planning.

Reporting Structure: The designer will report to a Creative Lead or Manager, working within a dedicated Creative team that supports broader marketing and business objectives. Collaboration will be key with other designers, copywriters, and campaign specialists.

Operations Impact: The core impact of this role is on the effectiveness of marketing campaigns. By creating "high-impact, conversion-driven key visuals and storytelling assets," the designer directly influences customer acquisition, engagement rates, and ultimately, sales performance across ShopBack's platforms. The efficiency gained through AI tools will also contribute to operational scalability and cost-effectiveness in creative production.

Growth Opportunities:

• Skill Specialization: Opportunity to deepen expertise in specific design software (Adobe Suite, Figma) and gain practical experience with emerging AI design tools.

• Cross-Market Exposure: Exposure to designing for multiple regional markets provides valuable experience in localization and cultural sensitivity, enhancing adaptability.

• Performance-Based Conversion: The possibility of extension or conversion to a full-time role offers a pathway to more senior or specialized design positions within ShopBack's creative or marketing teams.

• Campaign Contribution: Direct contribution to significant marketing campaigns provides tangible results for a growing portfolio and demonstrates impact in a fast-paced e-commerce environment.

📝 Enhancement Note: The growth analysis focuses on how this contract role can serve as a stepping stone. The emphasis on "conversion-driven" design and AI integration highlights skills that are increasingly valuable in modern marketing operations, making this role a strong learning opportunity for career advancement.

🌐 Work Environment

Office Type: This is an on-site role located in Kuala Lumpur, Malaysia, suggesting a traditional office environment designed for in-person collaboration and workflow.

Office Location(s): The role is based in Kuala Lumpur, a major urban center, likely offering good accessibility via public transport and proximity to various amenities. Specific office details would be provided upon engagement.

Workspace Context:

• Collaborative Hub: The office environment likely facilitates direct interaction with the Creative team, fostering spontaneous idea exchange and quick problem-solving sessions.

• Tool Accessibility: Designers will have access to necessary hardware and software, including Adobe Creative Suite and potentially specialized AI tools, to perform their duties effectively.

• Team Synergy: The emphasis on a "high-performing Creative team" suggests an environment where designers work closely with peers and stakeholders, contributing to a dynamic and energetic workspace.

Work Schedule: The standard work schedule is 40 hours per week, typically Monday to Friday. However, given the contract nature and the fast-paced e-commerce environment, occasional flexibility may be required to meet campaign deadlines or urgent project needs, aligning with the operational demands of marketing initiatives.

📝 Enhancement Note: The on-site nature of this role is significant for collaboration and workflow, especially for creative operations where quick feedback loops and direct team interaction can be critical for efficiency and quality.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess basic qualifications, experience, and creative output.

• Skills Assessment: A practical design challenge or a portfolio review session where you'll be asked to discuss your process, conceptual thinking, and how you've leveraged tools (including AI) to achieve campaign goals. Be prepared to present specific examples from your portfolio.

• Team/Hiring Manager Interview: A discussion about your experience, adaptability, cultural fit with ShopBacker traits (Agency, Judgement, Learning Velocity, Tenacity), and your understanding of the role's operational requirements.

• Contract Discussion: If successful, a review of the contract terms, including duration, potential for extension, and compensation.

Portfolio Review Tips:

• Highlight Conversion-Driven Work: Showcase projects where your design directly contributed to measurable outcomes like clicks, conversions, or engagement. Use metrics if available.

• Demonstrate Process: Clearly articulate your design process for 1-2 key projects, from understanding the brief to final delivery, emphasizing problem-solving and iteration.

• Showcase AI Integration: If you have examples, explain how you used AI tools to enhance your workflow, speed up ideation, or achieve specific creative effects.

• Tailor to ShopBack: Familiarize yourself with ShopBack's current branding and marketing campaigns. If possible, subtly tailor your presentation to align with their aesthetic and operational goals.

• Be Concise and Clear: Focus on quality over quantity. Select your strongest, most relevant pieces and be ready to speak to them confidently and concisely.

Challenge Preparation:

• Understand the Brief: If given a design challenge, ensure you fully grasp the objective, target audience, and key message before starting.

• Leverage AI: Be ready to demonstrate how you would use AI tools to brainstorm ideas or generate initial concepts efficiently for the challenge.

• Articulate Rationale: Prepare to explain the strategic thinking behind your design choices, focusing on how they meet campaign objectives and drive performance.

📝 Enhancement Note: The interview process advice is tailored to a creative role with operational demands. Emphasizing portfolio content that demonstrates "conversion-driven" results and AI integration is crucial for aligning with ShopBack's stated needs for performance and efficiency.

🛠 Tools & Technology Stack

Primary Tools:

• Adobe Illustrator: Essential for vector graphics, logo design, icons, and complex illustrations. Expect to use its advanced features for scalable artwork.

• Adobe Photoshop: Crucial for image manipulation, photo editing, digital painting, and creating raster-based marketing assets.

• Google Suite (Docs, Sheets, Slides): Standard for internal communication, documentation, basic data handling, and presentation of creative concepts and results.

Analytics & Reporting:

• While not a direct responsibility, understanding how creative performance is measured is beneficial. Familiarity with basic analytics concepts related to digital marketing (e.g., click-through rates, conversion rates) will be advantageous. CRM & Automation:

• No direct CRM or automation tools are listed as primary requirements for this role. However, understanding how creative assets are deployed through marketing automation platforms or CRM campaigns can provide valuable context. Emerging Tools:

• AI Design Tools: Explicitly mentioned as a requirement. Proficiency or a strong willingness to learn and integrate tools like Midjourney, Stable Diffusion, DALL-E, or similar AI-powered image generation and conceptualization platforms is expected.

📝 Enhancement Note: The technology stack highlights core design software alongside a significant emphasis on AI tools. This indicates a company that is embracing modern, efficient workflows and expects its creative team to be at the forefront of adopting new technologies for enhanced productivity and innovation.

👥 Team Culture & Values

Operations Values:

• Agency: Take initiative and ownership of design tasks, proactively seeking solutions to creative challenges rather than waiting for explicit instructions. This means driving projects forward and ensuring completion.

• Judgement: Make informed design decisions that prioritize impact and align with broader campaign objectives and brand strategy, putting the overall success of the campaign ahead of individual preferences.

• Learning Velocity: Quickly acquire new design skills, adapt to new tools (especially AI), and let go of outdated methods when more effective approaches become available. Continuously strive to improve design execution and efficiency.

• Tenacity: Remain resilient and focused when faced with challenging briefs or tight deadlines, maintaining a calm and problem-solving attitude. Be prepared for open debate on creative direction but commit fully once a decision is made.

Collaboration Style:

• Cross-functional Integration: Work seamlessly with marketing managers, campaign specialists, and potentially other designers to ensure creative output directly supports GTM strategies and campaign goals.

• Feedback-Driven Improvement: Embrace a culture where constructive feedback on designs is welcomed and utilized to refine assets and improve future creative output.

• Knowledge Sharing: Contribute to a team environment where best practices in design, tool usage (including AI), and campaign effectiveness are shared openly.

📝 Enhancement Note: The "ShopBacker Traits" are directly mapped to operational values. This designer role requires not just creative talent but also a proactive, results-oriented mindset that aligns with efficient operational execution and continuous improvement.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Creative Vision with Performance Metrics: A primary challenge will be translating the "high-impact, conversion-driven" requirement into visually appealing designs that also resonate with target audiences and drive specific actions.

• Rapid Iteration with AI Tools: Effectively integrating AI into the workflow requires experimentation and learning to leverage its strengths without compromising brand integrity or originality. This involves understanding prompt engineering and post-AI refinement.

• Multi-Market Adaptation: Designing assets that are effective across diverse regional markets requires an understanding of cultural nuances, language, and local consumer behavior, which can be complex to manage.

• Fast-Paced Environment: The contract nature and the e-commerce industry demand quick turnaround times and the ability to manage multiple projects simultaneously under pressure.

Learning & Development Opportunities:

• AI Design Tool Mastery: Gain hands-on experience and develop advanced skills in cutting-edge AI design tools, a highly sought-after capability in the current market.

• E-commerce & GTM Strategy Insight: Understand how creative assets contribute directly to the success of Go-To-Market strategies and user acquisition funnels in a leading e-commerce platform.

• Cross-Cultural Design Experience: Develop a deeper appreciation and practical skill set for designing for diverse international audiences, enhancing adaptability and marketability.

• Portfolio Enhancement: Build a robust portfolio with tangible examples of conversion-driven design and AI-assisted creative work, providing strong material for future career opportunities.

📝 Enhancement Note: The challenges and growth opportunities are framed to highlight how this role, despite being a contract position, offers significant learning and development in areas critical to modern marketing operations and creative execution.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for translating a brief for a performance marketing campaign into a set of visually compelling and conversion-optimized assets." (Focus on your workflow, how you identify key elements, and how you'd ensure the design drives action.)

• "How have you used AI design tools in your workflow? Can you provide an example of a project where AI accelerated your ideation or improved the final outcome?" (Be ready to discuss specific tools, your prompts, and the benefits achieved.)

• "Imagine you need to design a key visual for a new ShopBack promotion targeting young adults in Southeast Asia. What would be your initial considerations, and how would you approach localization?" (Demonstrate strategic thinking, cultural awareness, and an understanding of the target demographic.) Company & Culture Questions:

• "What excites you about ShopBack's mission and its role in the Asia-Pacific market?" (Show you've researched the company and understand its impact.)

• "How do you embody the ShopBacker traits of Agency, Judgement, Learning Velocity, and Tenacity in your design work?" (Prepare specific examples for each trait.)

• "How do you approach receiving and incorporating feedback on your designs, especially when it conflicts with your initial vision?" (Highlight your collaborative and adaptive nature.) Portfolio Presentation Strategy:

• Lead with Impact: Start with your strongest, most relevant projects that demonstrate conversion-driven design or effective storytelling.

• Explain Your 'Why': For each project, clearly articulate the brief, your conceptual approach, the tools you used (including AI), and the results or impact achieved.

• Showcase Process: Briefly walk through your design process for one or two key pieces, highlighting problem-solving and iteration.

• Highlight AI Use: If AI was part of a project, explicitly mention it and explain the benefits it brought to the workflow or outcome.

• Be Prepared for Technical Questions: Have answers ready regarding file types, resolution, color spaces, and preparation for different platforms.

📝 Enhancement Note: The interview preparation focuses on demonstrating a blend of creative skill, operational efficiency through AI, and strategic thinking relevant to performance marketing and a global brand like ShopBack.

📌 Application Steps

To apply for this Contract Creative Designer position:

• Submit your application through the provided Lever link.

• Portfolio Customization: Curate a portfolio that prominently features 2-3 projects demonstrating conversion-driven design, strong conceptual storytelling, and ideally, the application of AI design tools. Ensure it highlights your proficiency in Adobe Illustrator and Photoshop.

• Resume Optimization: Tailor your resume to emphasize your 1-2 years of relevant design experience, specific software proficiencies (Adobe Suite, Google Suite, AI tools), and any experience with e-commerce or multi-market campaigns. Quantify achievements where possible (e.g., "Designed assets for X campaigns resulting in Y% increase in CTR").

• Interview Preparation: Practice articulating your design process, creative rationale, and how you've leveraged AI tools. Prepare specific examples for the ShopBacker traits and be ready to discuss your approach to conversion-driven design.

• Company Research: Familiarize yourself with ShopBack's brand, current marketing efforts, and their presence in the Asia-Pacific market. Understand their mission to "make every day more rewarding."

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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