Content Designer | Wellington

Ministry of Social Development
Full-time•$91k-110k/year (NZD)•Wellington, New Zealand

📍 Job Overview

Job Title: Content Designer

Company: Ministry of Social Development

Location: Wellington, New Zealand

Job Type: Fixed Term / Secondment (to December 2027)

Category: Content Design / Digital Communications Operations

Date Posted: 24 June 2026

Experience Level: Mid-Level (implied 2-5 years)

Remote Status: On-site

🚀 Role Summary

  • Design and manage digital content across MSD's platforms, with a specific focus on improving the intranet and knowledge base for staff.

  • Apply user-centred design principles and content strategy to create clear, accessible, and plain English content.

  • Collaborate with various stakeholders to ensure information consistency and usability across digital channels.

  • Contribute to a significant programme of work aimed at improving MSD's services and support for New Zealanders.

  • Ensure content adheres to accessibility, usability, and content design best practices.

📝 Enhancement Note: While this role is titled "Content Designer," its focus on improving internal knowledge bases and digital channels for operational efficiency and user access positions it within the broader realm of Digital Communications Operations, with strong ties to GTM enablement through clear internal communication. The emphasis on user-centred design and content strategy for internal systems suggests a need for operational understanding to effectively translate complex information for staff.

📈 Primary Responsibilities

  • Develop and implement content strategies for MSD's intranet and knowledge base to enhance staff access to critical information.

  • Write, edit, and manage content for digital channels, ensuring it is clear, concise, accessible, and in plain English.

  • Conduct user research and analysis to inform content design decisions and improve user experience.

  • Collaborate with subject matter experts and stakeholders across the organization to gather information and ensure content accuracy and alignment.

  • Maintain and update content within content management systems (CMS) and other digital tools.

  • Ensure all digital content adheres to accessibility standards (e.g., WCAG) and usability best practices.

  • Contribute

Application Requirements

Candidates need demonstrated experience in user-centred content design, specifically with SharePoint intranets and knowledge bases. Proficiency in simplifying complex information into plain English and knowledge of accessibility best practices are required.