Content Designer - 6 Month FTC

📍 Job Overview

Job Title: Content Designer - 6 Month FTC

Company: Lloyds Banking Group

Location: Leeds, Bristol, Manchester, United Kingdom

Job Type: Full-time, Temporary

Category: User Experience Design / Content Strategy

Date Posted: May 26, 2026

Experience Level: Mid-Level (2-5 years implied)

Remote Status: Hybrid

🚀 Role Summary

• This role focuses on crafting clear, empathetic, and engaging digital content that enhances customer journeys and simplifies complex financial services information.

• You will act as the primary content expert within agile product teams, driving user-centered content strategy and execution.

• The position requires a strong understanding of UX writing principles and the ability to translate customer needs into effective, accessible content across various digital touchpoints.

• You will collaborate closely with cross-functional teams, including product, risk, legal, and branding, to ensure content aligns with business objectives and brand guidelines.

📝 Enhancement Note: While the job title is "Content Designer," the responsibilities and required skills strongly align with a "UX Writer" or "Conversation Designer" role within a financial services context. The "6 Month FTC" (Fixed-Term Contract) indicates a project-based need. The implied experience level is mid-level, given the salary range and complexity of stakeholder management.

📈 Primary Responsibilities

• Develop and refine customer-facing content across digital platforms, ensuring it is engaging, readable, and accessible.

• Conduct user research and leverage insights to understand customer needs, aspirations, and challenges, translating these into content solutions.

• Own content strategy and execution within agile product development cycles, acting as the subject matter expert.

• Strategically plan and design customer conversations, identifying opportunities for integration with other digital experiences.

• Contribute to the overall design approach by sharing content expertise and best practices.

• Ensure consistency in brand voice, tone, and messaging across all customer interactions and touchpoints.

• Advocate for effective writing and demonstrate its impact on customer experience and business outcomes.

• Collaborate with product teams to define and track success metrics for content initiatives.

• Manage and influence multiple stakeholders, including product managers, designers, risk, legal, and branding teams, to gain alignment and approval.

📝 Enhancement Note: The responsibilities emphasize a blend of content creation, strategic thinking, and cross-functional collaboration, typical of a senior UX Content Designer or Conversation Designer role focused on customer experience within a regulated industry.

🎓 Skills & Qualifications

Education: No specific educational requirements are listed. The emphasis is on practical experience and transferable skills.

Experience:

• Minimum of 2-5 years of relevant experience as a UX writer, conversation designer, or content designer.

• Demonstrated experience working within complex environments, ideally within the financial services sector.

• Proven ability to manage and influence diverse stakeholders across product, risk, legal, and branding departments. Required Skills:

• UX Writing & Content Design: Expertise in creating clear, concise, and user-centered content for digital products and services.

• Conversation Design: Ability to design natural and effective conversational flows for customer interactions.

• Figma Proficiency: Experience using design platforms like Figma for content collaboration and prototyping.

• Stakeholder Management: Skill in influencing, negotiating, and aligning with multiple internal teams and stakeholders.

• Agile Methodology: Familiarity and experience working within agile development frameworks.

• Accessibility Standards: Understanding and application of accessibility principles in content creation (WCAG).

• Brand Voice & Tone: Ability to adapt writing style to maintain on-brand content across multiple tones of voice.

• Clear & Concise Copywriting: Confidence in producing clear, consistent, and impactful copy for various channels.

• User Empathy: Genuine understanding and ability to develop empathy for users' needs and challenges.

Preferred Skills:

• Experience in the financial services industry.

• Familiarity with user research methodologies.

• Strategic thinking and ability to connect content to broader user journeys and business goals.

📝 Enhancement Note: The "2-5 years" experience level is inferred from the salary range and typical industry expectations for roles involving significant stakeholder management and specialized UX writing skills. The emphasis on Figma and agile work points to a modern digital product development environment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• UX Writing Case Studies: Showcase examples of digital content you've designed, detailing the problem, your approach, the tools used (e.g., Figma), and the measurable impact on user experience or business goals.

• Conversation Design Examples: Include samples of conversational flows you've designed, perhaps illustrating chatbot interactions, voice interfaces, or guided customer journeys.

• Process Documentation: Demonstrate how you document content requirements, style guides, and content hierarchies for complex projects.

• Cross-functional Collaboration Examples: Highlight projects where you successfully collaborated with product, legal, risk, and branding teams, showcasing your ability to manage feedback and align diverse perspectives.

Process Documentation:

• Evidence of creating and maintaining content style guides and tone-of-voice documentation.

• Examples of how you conduct content audits and gap analyses to inform content strategy.

• Documentation illustrating your process for user testing content and iterating based on feedback.

• Workflow examples showing how you integrate content design into agile sprint cycles.

📝 Enhancement Note: For a Content Designer/UX Writer role, a portfolio is crucial. It should not only display final deliverables but also the candidate's thought process, research, and collaborative efforts. Demonstrating an understanding of regulated industries like financial services within portfolio examples would be highly advantageous.

💵 Compensation & Benefits

Salary Range: £61,344 - £68,160 per annum.

Benefits:

• Pension: Generous contribution of up to 15%.

• Bonus: Annual performance-related bonus.

• Share Schemes: Including free shares.

• Discounts: Access to discounted shopping.

• Holiday: 28 days of annual leave, plus bank holidays.

• Wellbeing: A range of wellbeing initiatives.

• Parental Leave: Generous parental leave policies.

Working Hours: Full-time, approximately 40 hours per week, with a hybrid working pattern requiring a minimum of 2 days per week in the office.

📝 Enhancement Note: The salary range provided is competitive for a mid-level Content Designer/UX Writer in the UK, especially within the financial services sector. The benefits package is comprehensive, reflecting Lloyds Banking Group's status as a large, established employer. The specified office days (2 per week) clearly define the hybrid expectation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services. Lloyds Banking Group is one of the UK's largest financial institutions, operating across retail banking, commercial banking, insurance, and wealth management. This context means a strong emphasis on compliance, security, and customer trust.

Company Size: Large enterprise (implied by "Lloyds Banking Group" and its broad range of services). This scale offers opportunities for impact but also requires navigating established processes and corporate structures.

Founded: Lloyds Banking Group has a long history, tracing its origins back to 1692. This heritage suggests a culture that values stability and trust, while also driving innovation for the future.

Team Structure:

• The role operates within an agile product team, suggesting a multidisciplinary environment.

• You will collaborate with product managers, UX designers, researchers, developers, and potentially other content specialists.

• Close interaction with key internal customers across business functions, including product, risk, legal, and branding teams. Methodology:

• Emphasis on agile methodologies for product development and content iteration.

• Data-driven decision-making, using research and success metrics to inform content strategy.

• User-centered design approach, prioritizing customer needs and experiences.

• Collaborative content creation and feedback loops within multidisciplinary teams.

Company Website: https://www.lloydsbankinggroup.com/

📝 Enhancement Note: Working within a large financial institution like Lloyds Banking Group means a strong focus on regulated content, accuracy, and brand consistency. The agile environment suggests a dynamic pace, while the company's size implies a structured approach to process and compliance.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level Content Designer/UX Writer, requiring independent contribution and stakeholder management. It's an opportunity to deepen expertise in UX writing and content strategy within a complex industry.

Reporting Structure: You will likely report to a Content Lead, UX Lead, or Product Manager within an agile product squad. Collaboration with numerous stakeholders is a key aspect of the role.

Operations Impact: The role directly impacts customer experience by making financial products and services more understandable and accessible. Effective content design can improve customer satisfaction, reduce support queries, and drive digital adoption, contributing indirectly to revenue and operational efficiency.

Growth Opportunities:

• Specialization: Deepen expertise in UX writing, conversation design, or content strategy within financial services.

• Leadership: Potential to mentor junior designers or lead content initiatives on larger projects.

• Skill Development: Gain experience in Figma, agile workflows, and stakeholder management within a large corporate setting.

• Cross-functional Exposure: Opportunity to learn about product development, risk management, and legal compliance in the financial sector.

• Internal Mobility: Potential to move into other content, UX, or product roles within Lloyds Banking Group after the FTC.

📝 Enhancement Note: This 6-month FTC offers a chance to gain significant experience with a major financial institution, which can be a strong stepping stone for future roles in UX, content strategy, or product design, particularly within regulated industries.

🌐 Work Environment

Office Type: Hybrid working model, requiring a minimum of 2 days per week in one of the specified office locations (Leeds Wellington Place, Bristol, or Manchester). This indicates a blend of in-person collaboration and remote work flexibility.

Office Location(s): Leeds (Wellington Place), Bristol, and Manchester. These are major city centers with established business hubs.

Workspace Context:

• Collaborative: The hybrid model and agile team structure suggest a collaborative environment where in-office days are likely used for team meetings, brainstorming, and workshops.

• Digital Tools: Expect access to standard digital design and collaboration tools, with Figma explicitly mentioned.

• Team Interaction: Opportunities to interact with a diverse, multidisciplinary team, fostering knowledge sharing and cross-functional learning.

Work Schedule: Full-time (approx. 40 hours/week). While hybrid, the expectation is consistent engagement throughout the working week, balancing focused remote work with in-person collaboration.

📝 Enhancement Note: The hybrid model is standard for many large organizations, offering a balance. Candidates should be prepared to travel to one of the specified office locations for a portion of their work week.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of your CV and portfolio to assess experience and fit.

• First Interview: Behavioral and situational questions focused on your UX writing/content design experience, stakeholder management skills, and understanding of agile environments. You may be asked to walk through specific projects from your portfolio.

• Skills Assessment/Task: A practical exercise, potentially involving content critique, writing a short piece of copy, or outlining a content strategy for a given scenario. This might be timed.

• Final Interview: Discussion with senior stakeholders, focusing on strategic thinking, cultural fit, and how you would approach challenges specific to Lloyds Banking Group.

Portfolio Review Tips:

• Showcase Impact: Quantify results where possible (e.g., "reduced customer confusion by X%", "improved task completion rate by Y%").

• Highlight Process: Explain your thinking, research methods, and how you collaborated with others (especially risk/legal/product).

• Tailor to Financial Services: Include examples that demonstrate your ability to write clearly about complex financial topics, adhering to brand and regulatory guidelines.

• Figma Integration: If possible, show how you've used Figma for content collaboration, wireframing content placement, or prototyping interactions.

• Conciseness: Present 2-4 strong case studies that best represent your skills and experience relevant to this role.

Challenge Preparation:

• Content Critique: Be prepared to analyze existing content (e.g., from a financial website) and suggest improvements based on UX principles, clarity, and accessibility.

• Writing Task: Practice writing concise, on-brand copy for a specific financial scenario (e.g., explaining a new product feature, clarifying a policy).

• Stakeholder Scenario: Think about how you would handle conflicting feedback from Legal and Marketing on a piece of customer-facing content.

📝 Enhancement Note: Given the regulated nature of financial services, expect questions about handling compliance, risk, and legal feedback. A strong portfolio demonstrating experience in this area will be a significant advantage.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Explicitly mentioned as a required skill for collaboration and design. This is crucial for integrating content into the design process.

• Content Management Systems (CMS): Likely used for publishing content, though specific systems are not named. Familiarity with common CMS platforms is beneficial.

• Collaboration Platforms: Tools like Microsoft Teams, Slack, or similar for team communication.

Analytics & Reporting:

• Web Analytics Tools: Experience with tools like Google Analytics or Adobe Analytics to understand user behavior and content performance.

• A/B Testing Platforms: Familiarity with tools used for testing content variations to optimize user experience and conversion rates.

• Customer Feedback Tools: Understanding how to utilize customer feedback, surveys, and NPS scores to inform content decisions.

CRM & Automation:

• CRM Systems: While not directly a CRM role, understanding how customer data informs content strategy is valuable.

• Project Management Tools: Likely use of tools like Jira, Asana, or Trello for managing tasks within agile sprints.

📝 Enhancement Note: Proficiency in Figma is a non-negotiable requirement. While specific analytics or CMS tools aren't listed, a general understanding of how content fits into the broader digital ecosystem and how its performance is measured is expected.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A strong emphasis on understanding and serving customer needs through clear, empathetic communication.

• Integrity & Trust: Upholding high standards of accuracy, compliance, and transparency, especially critical in financial services.

• Collaboration: Working effectively within multidisciplinary teams and with diverse stakeholders.

• Efficiency & Simplicity: Striving to make complex information easy to understand and processes smooth for customers.

• Continuous Improvement: An iterative approach to design, incorporating feedback and data to refine content.

Collaboration Style:

• Cross-functional Integration: Working closely with product, design, legal, risk, and branding to ensure cohesive and compliant customer experiences.

• Feedback-Driven: Openness to giving and receiving constructive feedback to improve content and processes.

• Agile Cadence: Participating actively in team ceremonies, sprint planning, and daily stand-ups.

• Knowledge Sharing: Contributing to team knowledge bases and best practices in content design.

📝 Enhancement Note: Lloyds Banking Group's stated purpose "to help Britain prosper" underpins its culture. For a Content Designer, this translates to a commitment to making financial services accessible, understandable, and trustworthy for all customers.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complexity: Balancing clear, user-friendly content with stringent regulatory and compliance requirements in financial services.

• Stakeholder Alignment: Managing diverse opinions and priorities from legal, risk, product, and branding teams to achieve consensus on content.

• Pace of Agile: Adapting quickly to changing project requirements and sprint cycles while maintaining content quality.

• Brand Consistency: Ensuring a consistent tone of voice and messaging across a vast range of products and services.

Learning & Development Opportunities:

• Industry Expertise: Deepen knowledge of financial services terminology, regulations, and customer needs.

• UX/Content Strategy Skills: Enhance skills in UX writing, conversation design, information architecture, and content strategy.

• Tool Proficiency: Become highly skilled in Figma and other relevant design and collaboration tools.

• Cross-functional Understanding: Gain insights into product development, risk assessment, and legal frameworks within a major financial institution.

• Project Leadership: Opportunity to take ownership of content for significant digital initiatives.

📝 Enhancement Note: The primary challenge will be translating complex financial information into simple, accessible language while adhering to strict compliance and brand guidelines. This role offers significant growth in specialized UX writing and content strategy within a highly regulated sector.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to simplify a complex financial concept for a customer. What was your process, and what was the outcome?" (Focus on empathy, clarity, and impact.)

• "How do you balance the needs of different stakeholders (e.g., Legal, Marketing, Product) when creating content? Can you provide an example?" (Highlight negotiation, compromise, and alignment skills.)

• "Walk us through a project where you used data or user research to inform your content decisions. What did you learn, and how did it change your approach?" (Emphasize data-driven decision-making.) Company & Culture Questions:

• "What do you know about Lloyds Banking Group's purpose and values? How would your content design work align with them?" (Research their mission, values, and recent campaigns.)

• "How do you approach working in an agile team? What are the benefits and challenges from a content design perspective?" (Demonstrate understanding of agile ceremonies and collaboration.)

• "How do you ensure content is accessible to all users, including those with disabilities?" (Showcase knowledge of WCAG and inclusive design principles.) Portfolio Presentation Strategy:

• Start with the 'Why': Clearly articulate the business problem or user need your content addressed.

• Detail Your Role: Explain your specific contributions, especially in collaboration with others.

• Showcase Your Process: Walk through your research, ideation, drafting, and iteration stages. Use visual aids if possible (e.g., sketches, Figma mockups).

• Highlight Results: Present metrics or qualitative feedback that demonstrate the effectiveness of your content.

• Address Compliance: If applicable, explain how you handled any regulatory or legal constraints.

📝 Enhancement Note: Be prepared to discuss specific examples of how you've handled content in regulated environments and demonstrate your ability to translate complex financial services information into user-friendly language.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link.

• Portfolio Customization: Curate your portfolio to prominently feature UX writing and content design projects, ideally with examples relevant to financial services or complex industries. Highlight case studies that demonstrate your process, stakeholder management, and measurable impact.

• Resume Optimization: Tailor your resume to highlight keywords such as "UX Writing," "Content Design," "Conversation Design," "Figma," "Agile," "Stakeholder Management," and "Financial Services." Quantify achievements where possible.

• Interview Preparation: Practice articulating your experience using the STAR method (Situation, Task, Action, Result) for behavioral questions. Prepare to walk through your portfolio projects with clarity and confidence.

• Company Research: Thoroughly research Lloyds Banking Group's mission, values, recent news, and their approach to digital customer experience. Understand their brand voice and how your content skills can contribute to their goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.