C-Design Consultant

📍 Job Overview

Job Title: C-Design Consultant

Company: Moe's Home Collection

Location: Vancouver, British Columbia, Canada

Job Type: Full-Time

Category: Retail Sales & Design Operations

Date Posted: August 24, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on driving sales and providing exceptional customer experiences within a retail showroom environment, acting as a brand ambassador for Moe's Home Collection, Sundays, and Hetta.

• Key responsibilities include consultative selling, product knowledge dissemination, and contributing to visual merchandising and showroom presentation to enhance the customer journey and achieve revenue targets.

• The position emphasizes building strong customer relationships, both with existing clientele and through proactive customer acquisition strategies, to maximize sales growth and profitability.

• Requires a self-motivated individual with a strong work ethic, attention to detail, and the ability to manage multiple customer interactions effectively in a fast-paced setting.

📝 Enhancement Note: While the title is "C-Design Consultant," the core responsibilities and requirements clearly indicate a primary function in retail sales and customer engagement, rather than a traditional design or operations consulting role. The "C" likely stands for Consultant or Customer. This role is centered around direct customer interaction and sales within a showroom setting, aligning it with a Sales Operations and Customer Experience focus within the retail sector.

📈 Primary Responsibilities

• Deliver world-class customer service by providing sincere, friendly, and energetic interactions, setting a high standard for customer engagement.

• Maximize sales growth and showroom profitability through creative selling techniques, effective product demonstrations, and a strong focus on customer satisfaction.

• Cultivate and maintain strong relationships with existing customers while actively prospecting for new clients to expand the customer base.

• Develop and maintain comprehensive product knowledge across all Moe's Home Collection, Sundays, and Hetta brands, effectively communicating features and benefits to customers.

• Support and actively utilize customer acquisition strategies and initiatives implemented by store management to drive traffic and sales.

• Assist in the implementation and maintenance of visual merchandising standards, ensuring an appealing and organized showroom presentation.

• Uphold store maintenance and cleanliness standards to create a welcoming and professional environment for customers and staff.

• Foster a strong sense of teamwork by collaborating effectively, respectfully, and efficiently with all store associates.

• Perform other assigned duties, including assisting with furniture moves and maintaining the cleanliness of the parking lot, as directed by the store manager.

📝 Enhancement Note: The responsibilities indicate a hands-on role that combines sales, customer service, and showroom upkeep. The emphasis on "maximizing company sales growth and profitability" and "building multiple sales" highlights a strong sales-driven component. "Assist in implementation and maintenance of visual merchandise presentation" suggests a contribution to the operational presentation of the showroom, though not a lead role in strategic visual merchandising operations.

🎓 Skills & Qualifications

Education:

• High school diploma required. Experience:

• Minimum of one year in a customer service role; retail experience is preferred.

• Experience in a fast-paced sales or client-facing environment is beneficial. Required Skills:

• Exceptional Customer Service: Proven ability to provide sincere, friendly, and energetic customer service, exceeding service standards.

• Sales Acumen: Demonstrated ability to utilize effective selling techniques to build multiple sales and increase profitability.

• Product Knowledge: Capacity to learn and articulate comprehensive product details, features, and benefits.

• Communication Skills: Strong written and verbal communication skills in English; proficiency in additional languages is a plus.

• Interpersonal Skills: Excellent interpersonal abilities, with a team-oriented mindset and an upbeat, helpful attitude.

• Organizational Skills: Self-efficient, organized, and detail-oriented, capable of managing tasks effectively.

• Multitasking: Ability to handle multiple customer interactions and tasks concurrently in a dynamic environment.

• Physical Stamina: Ability to lift and move furniture weighing up to 50 lbs.

• Availability: Must be available to work weekends.

Preferred Skills:

• Retail sales experience, particularly within the furniture or home décor industry.

• Experience with visual merchandising or showroom presentation.

• Basic arithmetic skills for sales transactions and calculations.

📝 Enhancement Note: The requirements are geared towards an entry-level sales position with a focus on customer interaction and showroom operations. The "C" in the title likely signifies a "Consultant" capacity in advising customers on design choices, but the core qualifications are rooted in sales and service rather than deep operational analytics or strategic GTM planning.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal operations portfolio is not explicitly requested, candidates should be prepared to discuss past experiences demonstrating their ability to manage customer interactions, drive sales, and contribute to a positive retail environment.

• Be ready to provide examples of how you have successfully met sales targets or improved customer satisfaction in previous roles.

• Showcase your understanding of retail processes, such as customer relationship management, sales cycle, and visual presentation. Process Documentation:

• No specific process documentation is required for this role. The focus is on execution and direct customer interaction rather than process design or optimization.

📝 Enhancement Note: This role does not require a traditional operations portfolio focused on process mapping, system implementation, or data analysis. Instead, candidates should prepare to articulate their experience in sales processes, customer service protocols, and showroom operations through anecdotal evidence and discussion of past achievements.

💵 Compensation & Benefits

Salary Range: $20 - $30 CAD per hour (inclusive of commission)

Benefits:

• Competitive salary plus commission opportunities.

• Comprehensive benefits plan, including health, dental, and vision insurance.

• Enhanced coverage for mental health resources and support.

• Generous product discounts for employees, friends, and family.

• Professional development opportunities to enhance skills and career growth.

• Access to an in-office employee gym and free weekly spin classes at Ride Cycle Club.

• Stocked kitchen with snacks, fresh fruit, coffee, and tea.

• Free electric vehicle charging at the head office. Working Hours:

• Full-time position, typically around 40 hours per week.

• Requires availability to work weekends.

📝 Enhancement Note: The salary range is estimated based on the provided hourly rate inclusive of commission for a full-time position in Vancouver, BC. The benefits package is comprehensive, covering health and wellness, professional growth, and employee perks, reflecting a strong employer brand.

🎯 Team & Company Context

🏢 Company Culture

Industry: Furniture & Home Décor Retail

Company Size: Moe's Home Collection is a growing, family-run company that aims to maintain its entrepreneurial spirit and agile structure. The company operates multiple brands (Moe's, Sundays, Hetta) and has a significant retail presence across Canada and the US.

Founded: Moe's Home Collection was founded as a family-run business, emphasizing its roots and commitment to customer-centricity.

Team Structure:

• The Design Consultant reports directly to the Retail Manager.

• They will be part of the Retail Sales Team at the Terminal Showroom, working collaboratively with other associates.

• The role involves cross-functional interaction with other departments as needed, particularly those related to sales support and showroom operations. Methodology:

• The company emphasizes an entrepreneurial approach, encouraging new ideas and leveraging agility to find opportunities.

• A "people-first" philosophy guides customer interactions, with a focus on customer-curated collections.

• The retail team's methodology is centered on providing outstanding service, driving sales through creative selling, and fostering teamwork.

Company Website: https://moeshome.com/

📝 Enhancement Note: The company culture is a blend of entrepreneurial drive and a people-first, family-run ethos. This suggests an environment that values innovation and agility while maintaining a supportive and customer-centric atmosphere. The growth of the company across multiple brands indicates opportunities for individuals who can adapt and contribute to evolving business needs.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Sales & Design Support. This role serves as a foundational position within the retail operations, focusing on direct customer engagement and showroom sales. It's a stepping stone for individuals interested in retail sales, customer experience, and potentially design consulting within the furniture industry.

Reporting Structure:

• The Design Consultant reports directly to the Retail Manager. This provides a clear line of management and performance feedback. Operations Impact:

• The Design Consultant directly impacts revenue through sales performance and customer acquisition.

• Their role in maintaining showroom presentation and customer experience contributes to brand perception and customer loyalty, indirectly supporting broader GTM strategies.

• Effective execution of sales and service responsibilities supports the overall operational efficiency of the retail showroom. Growth Opportunities:

• Sales Advancement: Potential to move into senior sales roles, potentially specializing in specific brands or product lines, or taking on team lead responsibilities.

• Design Specialization: With demonstrated passion and skill, there's an opportunity to develop into a more specialized Design Consultant role, focusing on client consultations and interior design advice.

• Management Track: Progression to Assistant Store Manager or Store Manager roles, overseeing showroom operations, staff management, and sales performance.

• Cross-Brand Experience: Opportunity to gain experience across Moe's Home Collection, Sundays, and Hetta brands, broadening industry knowledge.

📝 Enhancement Note: While not a direct "Operations" role in the traditional sense of RevOps or Sales Ops, this position offers growth within the retail sales and showroom management structure. The "Operations Impact" is primarily on front-line sales and customer experience, which are critical components of the overall Go-To-Market strategy for the retail division.

🌐 Work Environment

Office Type: Retail Showroom. The role is based at the newly renovated Terminal Showroom in Vancouver, BC.

Office Location(s): 1728 Glen Drive, Vancouver, BC. The showroom offers views of downtown Vancouver and the North Shore mountains.

Workspace Context:

• Collaborative Environment: The role emphasizes teamwork and collaboration with other store associates and reporting to the Retail Manager.

• Customer-Facing: The primary workspace is the showroom floor, interacting directly with customers.

• Dynamic Setting: A fast-paced environment requiring adaptability and engagement with a diverse clientele.

• Product Immersion: Surrounded by a wide array of furniture and home décor products, offering a visually stimulating and informative work setting.

Work Schedule:

• Full-time position, typically 40 hours per week.

• Must be available to work weekends, as this is a critical time for retail traffic and sales.

📝 Enhancement Note: The work environment is a modern, customer-facing retail showroom. The emphasis on a "modern, casual, and open office" with scenic views suggests a positive and engaging atmosphere, which is crucial for customer interaction and employee satisfaction. The need for weekend availability is standard for retail roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of the resume and application to assess basic qualifications and experience.

• First Interview: May be conducted by the Retail Manager, focusing on customer service skills, sales aptitude, product interest, and cultural fit. Expect behavioral questions about past experiences.

• Second Interview/In-Person Assessment: This could involve a practical assessment on the showroom floor, demonstrating customer interaction, product knowledge presentation, or a more in-depth discussion about sales strategies and design consultation.

• Final Interview: Potentially with a higher-level manager or HR, to confirm suitability and discuss compensation and benefits.

Portfolio Review Tips:

• Since this is not a traditional operations role, a formal portfolio is not expected. However, be prepared to discuss your experience:
  • Customer Service Successes: Have specific examples ready of how you've gone above and beyond for customers, resolved issues, or created positive experiences.
  • Sales Achievements: Be ready to talk about times you exceeded sales goals, effectively upsold or cross-sold, or contributed to increased store profitability.
  • Product Knowledge Demonstration: Show enthusiasm for learning about products and how you would approach understanding and communicating features and benefits.
  • Teamwork Examples: Provide instances where you collaborated effectively with colleagues to achieve a common goal or improve store operations.

Challenge Preparation:

• Be prepared for scenario-based questions:

  • "How would you handle a difficult customer?"
  • "How would you approach a customer who is just browsing?"
  • "What would you do if a customer asked a question you didn't know the answer to?"
  • "How would you encourage a customer to purchase additional items?"

• Demonstrate your understanding of the brands (Moe's, Sundays, Hetta) and your enthusiasm for home décor and design.

📝 Enhancement Note: The interview process will likely focus on soft skills, sales ability, and customer-centricity rather than technical operations skills. Candidates should emphasize their ability to connect with people, drive sales, and represent the brand positively.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing sales transactions, managing customer orders, and potentially inventory lookups. Familiarity with retail POS systems is beneficial.

• Customer Relationship Management (CRM) System: May be used to track customer interactions, sales history, and manage leads. Understanding CRM principles is an asset.

• Inventory Management System: For checking product availability and order status.

Analytics & Reporting:

• While not directly responsible for analytics, understanding how sales performance is tracked (e.g., individual sales figures, conversion rates) is helpful. CRM & Automation:

• Basic familiarity with communication tools for internal team coordination (e.g., email, internal messaging platforms).

📝 Enhancement Note: The technology stack for this role is primarily focused on retail operations essentials like POS and potentially CRM for customer engagement, rather than complex business intelligence or automation tools typical of dedicated operations roles.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A strong emphasis on providing outstanding service and creating positive customer experiences is paramount.

• Entrepreneurial Spirit: Encouragement of new ideas, agility, and proactive problem-solving.

• Teamwork: Collaboration, respect, and efficiency among associates are key to operational success.

• Passion for Design: A genuine interest in furniture and interior design is valued.

• Accountability: Self-motivation to meet individual sales and service goals.

Collaboration Style:

• The team operates with a "people-first" approach, fostering strong relationships internally and externally.

• Associates are expected to work together effectively, respectfully, and efficiently to achieve showroom objectives.

• Open communication and mutual support are encouraged to ensure a positive and productive work environment.

📝 Enhancement Note: The company culture values a blend of customer focus, entrepreneurial drive, and strong teamwork. This suggests an environment where individuals are empowered to contribute ideas and take initiative while working collaboratively towards shared goals.

⚡ Challenges & Growth Opportunities

Challenges:

• Meeting Sales Targets: The primary challenge will be consistently meeting and exceeding individual sales and profitability goals in a competitive retail environment.

• Balancing Multiple Responsibilities: Effectively managing customer interactions, product knowledge, showroom upkeep, and administrative tasks simultaneously.

• Customer Acquisition: Proactively identifying and engaging new customers to drive sustained sales growth.

• Adapting to Trends: Staying current with furniture and design trends to effectively advise customers and maintain product knowledge.

Learning & Development Opportunities:

• Product & Design Training: Extensive training on Moe's Home Collection, Sundays, and Hetta product lines, as well as general design principles.

• Sales Skills Development: Opportunities to hone consultative selling techniques, negotiation skills, and customer relationship management.

• Showroom Operations: Gaining practical experience in visual merchandising, inventory basics, and retail management.

• Career Advancement: Potential pathways into senior sales, management, or specialized design roles within the company.

📝 Enhancement Note: The challenges are typical for a retail sales role, focusing on performance metrics and customer engagement. The growth opportunities are aligned with career progression within the retail sector, emphasizing skill development in sales and showroom management.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Prepare to discuss how you would handle demanding customers, turn a browsing customer into a buyer, or resolve a complaint. Focus on empathy, problem-solving, and maintaining a positive attitude.

• Sales Approach: Be ready to explain your sales philosophy, how you identify customer needs, and how you would close a sale or upsell/cross-sell products.

• Product Knowledge Strategy: Describe how you would learn about new products quickly and effectively communicate their value to customers.

• Teamwork Examples: Provide specific instances where you collaborated with colleagues to achieve a shared goal or improve the store's performance.

Company & Culture Questions:

• Research Moe's Home Collection, Sundays, and Hetta. Understand their brand identities, product offerings, and target markets.

• Be prepared to articulate why you are passionate about furniture, design, and customer service.

• Explain how your personal values align with the company's emphasis on being a "people-first" organization and maintaining an entrepreneurial spirit. Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare a concise "verbal portfolio" or "experience showcase."

• Highlight 2-3 key achievements from past roles that demonstrate your customer service excellence, sales success, and teamwork capabilities.

• For each achievement, use the STAR method (Situation, Task, Action, Result) to clearly articulate your contribution and the positive outcome.

• Be ready to discuss your understanding of the retail sales cycle and how you contribute to a positive showroom environment.

📝 Enhancement Note: Interview preparation should focus on showcasing strong interpersonal skills, a genuine passion for sales and design, and a proactive, customer-centric approach. Emphasize ability to learn and adapt within a retail sales environment.

📌 Application Steps

To apply for this C-Design Consultant position:

• Submit your application through the provided application link on the Ultipro recruiting portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, sales achievements, and any relevant retail or design exposure. Use keywords from the job description such as "customer service," "sales," "visual merchandising," and "product knowledge."

• Prepare Talking Points: Think about specific examples from your past roles that demonstrate your ability to meet sales targets, provide excellent customer service, and work effectively in a team. Practice articulating these using the STAR method.

• Research Brands: Familiarize yourself with Moe's Home Collection, Sundays, and Hetta. Understand their unique selling propositions and product styles to show genuine interest and preparedness.

• Anticipate Interview Questions: Review common retail sales interview questions and prepare thoughtful answers that showcase your personality, skills, and enthusiasm for the role.

⚠️ Important Notice: This enhanced job description has been created by analyzing the provided raw job listing and company information. It aims to provide a comprehensive overview relevant to operations and sales professionals. However, specific details, responsibilities, and company culture aspects should always be confirmed directly with Moe's Home Collection during the application and interview process.