Senior UX Content Designer, Design Operations - EN 762 at Export Development Canada

📍 Job Overview

Job Title: Senior UX Content Designer, Design Operations - EN 762

Company: Export Development Canada | Exportation et développement Canada

Location: Vancouver, British Columbia, Canada

Job Type: Contract (14 months)

Category: Design Operations / UX Content Strategy

Date Posted: 2026-09-15

Experience Level: 7+ years

Remote Status: Hybrid (3 days in office)

🚀 Role Summary

This Senior UX Content Designer role focuses on establishing and evolving content design standards, governance, and enablement within a large enterprise, ensuring consistency, clarity, and accessibility across digital experiences.
The position will also coordinate user research operations, manage knowledge repositories, and facilitate the effective synthesis and dissemination of research insights to inform product development.
A key aspect of this role involves managing vendor relationships and coordinating with external research partners to ensure smooth execution of research activities and deliverables.
Furthermore, the role contributes to the continuous improvement of design operations, supporting team enablement, documentation, and the measurement of design practice maturity.

📝 Enhancement Note: While the title is "Senior UX Content Designer," the "Design Operations" component and the detailed responsibilities heavily emphasize the operational and strategic aspects of content design and UX research. This suggests the role is less about individual content creation and more about building the frameworks, processes, and systems that enable effective content design and research at scale within a large organization. The "EN 762" likely refers to an internal job code.

📈 Primary Responsibilities

Develop, maintain, and govern enterprise-wide content design standards, guidelines, patterns, and best practices to ensure consistency, accessibility, and usability across all digital products and services.
Conduct thorough content reviews, providing actionable recommendations to ensure deliverables align with established content standards and accessibility guidelines (WCAG).
Partner with UX Designers, Accessibility Specialists, Product Teams, and key stakeholders to facilitate the adoption of content design best practices and integrate content standards into design systems and delivery workflows.
Coordinate user research activities, including participant recruitment, screening, scheduling, and communication, while managing research logistics, documentation, and consent processes.
Support research synthesis by documenting findings, identifying themes, and preparing actionable insights and recommendations for project teams and subject matter experts.
Maintain and evolve research repositories, knowledge management practices, templates, and operational processes to enhance the accessibility and reusability of research insights.
Act as a primary liaison between internal teams and external research vendors, coordinating activities, timelines, deliverables, and communications, and escalating risks or issues as needed.
Support the continuous improvement of design operations, including team standards, templates, repositories, and shared resources, while contributing to the management of design system documentation and enablement materials.
Assist in developing metrics and reporting to measure the adoption, effectiveness, and maturity of design practices and operational programs.
Contribute to team enablement initiatives through onboarding, knowledge-sharing sessions, and training programs, fostering a culture of continuous learning and best practice adoption.

📝 Enhancement Note: The responsibilities highlight a dual focus: strategic content operations (standards, governance) and operational support for UX research and design practices. The emphasis on "enterprise-wide" and "governance" indicates a need for a candidate who can think systemically and influence adoption across multiple teams and projects.

🎓 Skills & Qualifications

Education: Not specified, but a Bachelor's degree in a related field (e.g., English, Communications, HCI, Design, Information Science) is typically expected for this level.

Experience:

Minimum of 7 years of progressive experience in Content Design, UX Writing, Design Operations, or a closely related discipline within a large-scale enterprise digital product environment.
Demonstrated experience in creating, maintaining, or governing UX content standards, guidelines, design systems, or content frameworks.
Proven experience supporting enterprise design systems, content systems, or component libraries, including managing content repositories, taxonomy, or information architecture assets.
Experience managing content and research repositories, taxonomy, terminology, or information architecture assets.
Familiarity with qualitative and quantitative research methods, synthesis techniques, and insight development is crucial.
Experience coordinating user research activities, participant recruitment, or research operations.
Experience developing governance models, standards, or operating practices for UX content design and UX research.
Experience measuring the adoption and effectiveness of standards, frameworks, or operational programs. Required Skills:
Deep understanding of user-centered design principles, inclusive design principles, digital content best practices, and information architecture concepts.
Proficiency in conducting content reviews and applying content standards to digital products and experiences.
Knowledge of accessibility standards and inclusive content design practices (WCAG).
Experience facilitating workshops, training, onboarding, or practice enablement activities.
Exceptional organizational, planning, and project coordination skills with meticulous attention to detail.
Excellent written and verbal communication skills, with the ability to translate complex information into clear, actionable guidance.
Proven ability to build strong working relationships across multidisciplinary teams and with external vendors. Preferred Skills:
Direct experience working within a dedicated UX Design Operations or UX Research Operations function.
Familiarity with collaboration and research platforms such as Figma, Miro, Mural, UserTesting, Dovetail, Fable Engage, Azure DevOps, or Microsoft 365.
Fluency in both English and French, with the ability to review, evaluate, and support content design practices in both official languages.

📝 Enhancement Note: The requirement for 7+ years of experience, coupled with the emphasis on governance, standards development, and operational frameworks, positions this as a senior-level role. Candidates will be expected to not only understand these concepts but also to have practical experience in implementing and managing them within complex organizational structures. The preference for bilingualism and specific tool experience are key differentiators.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

Demonstrate a track record of developing and implementing content design standards, guidelines, or frameworks, showcasing the impact on consistency, clarity, and usability across digital products.
Include case studies that illustrate experience in establishing or managing design systems, content repositories, or information architecture assets, highlighting organizational benefits.
Showcase examples of coordinating user research activities or managing research operations, detailing processes for recruitment, logistics, and knowledge management.
Present evidence of experience in developing governance models or operating practices for UX content design or UX research, including metrics for adoption and effectiveness. Process Documentation:
Provide examples of documented processes for content reviews, standardization, and integration into design and development workflows.
Illustrate processes for managing research operations, including participant management, data synthesis, and insight dissemination.
Detail methodologies for maintaining and evolving knowledge management systems for research findings and design resources.
Showcase processes for vendor coordination, including procurement, onboarding, and deliverable management.

📝 Enhancement Note: For this role, the portfolio should strongly emphasize strategic and operational contributions rather than just individual content creation. Examples demonstrating the ability to build scalable processes, influence cross-functional adoption of standards, and manage complex operational workflows will be highly valued.

💵 Compensation & Benefits

Salary Range:

The provided salary range for the Customer Experience 18 level is $96,557 to $128,743 CAD annually. This range is based on qualifications and experience. Benefits:
Competitive Compensation: A competitive salary package as detailed above.
Work-Life Balance: Emphasis on work-life balance with hybrid work options.
Paid Vacation: 3 to 4 weeks of paid vacation.
Corporate Closure Period: An additional period of closure during the year.
Summer Early Fridays: Reduced hours or earlier finish on Fridays during summer months.
No Meeting Fridays: Dedicated days for focused work without scheduled meetings.
Professional Development: Opportunities for continuous learning, including training programs, workshops, and language training.
Inclusive Culture: Participation in a diverse and inclusive workplace that champions employment equity.
Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs.
Community Engagement: Opportunities to participate in volunteer and social responsibility programs.

Working Hours:

The role is based on a standard 40-hour work week. Specific daily hours may be flexible within operational needs, but the hybrid model requires 3 days in the office per week.

📝 Enhancement Note: The salary range provided is specific to the "Customer Experience 18" band, which is a good indicator for a senior-level role within EDC. The benefits package is comprehensive and emphasizes work-life balance, professional growth, and employee well-being, which are attractive aspects for operations professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Crown Corporation focused on export development). EDC plays a crucial role in supporting Canadian businesses in international trade by providing financial solutions and expertise. This context implies a need for robust processes, data security, and a strong commitment to client success.

Company Size: Export Development Canada is a large federal Crown corporation. While the exact employee count isn't provided in the raw data, its scope suggests an organization with extensive internal processes, multiple departments, and a significant digital footprint.

Founded: Export Development Canada was founded in 1944. This long history indicates a stable organization with established operational frameworks and a deep understanding of its market.

Team Structure:

The Experience Design team is part of EDC's Customer Experience Centre of Excellence, indicating a strategic focus on customer journeys and digital interactions.
This team brings together diverse expertise including UX design, content design, accessibility, user research, service design, and design operations, suggesting a collaborative, multidisciplinary environment.
The team works closely with product teams, technology partners, business stakeholders, and customer-facing teams, emphasizing cross-functional collaboration and influence. Methodology:
The team is focused on understanding customer needs through evidence-based design and research.
They establish and evolve standards, patterns, research practices, and design capabilities to ensure consistent and scalable experiences across EDC's digital platforms.
Key methodologies include advancing accessibility and inclusive design, growing the enterprise design system, supporting customer research, and promoting best practices for improved experience quality and delivery effectiveness.

Company Website: https://www.edc.ca

📝 Enhancement Note: As a Crown corporation, EDC likely operates with a strong emphasis on public service, governance, and adherence to regulatory standards. The "Customer Experience Centre of Excellence" signals a strategic investment in user-centricity, which is highly relevant for operations roles focused on efficiency and effectiveness.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as "Senior," requiring 7+ years of experience. It sits within the "Customer Experience 18" band, indicating a significant level of responsibility and expertise in design operations and content strategy. The role is not just execution-focused but involves developing standards, governance, and enabling practices across the organization.

Reporting Structure: The role reports to the Experience Design team, which is part of the Customer Experience Centre of Excellence. This suggests a reporting line that facilitates strategic alignment with broader customer experience goals and potentially reports into a Director or VP of Customer Experience/Digital Strategy.

Operations Impact: The Senior UX Content Designer, Design Operations, directly impacts the efficiency, consistency, and quality of EDC's digital products and services. By establishing robust content design standards and supporting research operations, this role contributes to:

Reduced development time and cost through standardized content patterns and reusable assets.
Improved customer satisfaction and trust due to clear, accessible, and user-centered content.
Enhanced data-driven decision-making through well-managed and accessible user research insights.
Increased adoption and effectiveness of design and content practices across product teams, leading to a more cohesive and professional digital presence. Growth Opportunities:
Specialization: Deepen expertise in Design Operations, UX Content Strategy, or Accessibility within a large, complex organization.
Leadership: Potential to lead initiatives in standards development, practice enablement, or research operations, moving towards a Design Operations Manager or Lead Content Strategist role.
Cross-Functional Influence: Develop skills in stakeholder management and influencing change across various departments, preparing for roles with broader strategic impact.
Learning & Development: Access to EDC's continuous learning opportunities, training programs, and workshops to enhance skills in areas like accessibility, UX research, and project management.

📝 Enhancement Note: The "Senior" title and band level suggest that growth opportunities would likely involve greater strategic influence, leading specific operational initiatives, or mentoring junior team members, rather than purely individual contributor advancement.

🌐 Work Environment

Office Type: EDC operates a hybrid work model. Employees are generally required to work from the office three days per week. This model aims to balance in-person collaboration with remote flexibility.

Office Location(s): This role can be performed from EDC's headquarters in Ottawa or from one of their Community Hubs located in Toronto, Mississauga, Montreal, Brossard, Laval, Calgary, Edmonton, Halifax, or Vancouver. This offers significant geographic flexibility for candidates within Canada.

Workspace Context:

Collaborative Environment: The hybrid model encourages collaboration through in-office days, while remote days allow for focused individual work. The Experience Design team's structure emphasizes working closely with various internal teams.
Operations Tools & Technology: The role will likely leverage a suite of design, research, and collaboration tools, with specific mention of Figma, Miro, Mural, UserTesting, Dovetail, Fable Engage, Azure DevOps, and Microsoft 365 as preferred. Access to these tools is essential for effective design operations.
Team Interaction: Regular interaction with UX designers, content designers, researchers, product managers, and other stakeholders through meetings, workshops, and collaborative sessions, both in-person and virtually.

Work Schedule:

A standard 40-hour work week is expected.
Specific benefits like "Summer early Fridays" and "No meeting Fridays" indicate a culture that supports focused work and work-life balance.

📝 Enhancement Note: The hybrid nature and multiple location options are significant advantages. The emphasis on collaboration within a multidisciplinary team is a common characteristic of effective design operations environments.

📄 Application & Portfolio Review Process

Interview Process:

Initial Screening: A review of applications and resumes to assess alignment with essential requirements, particularly the 7+ years of experience and relevant skills.
First Interview: Likely a conversation with a hiring manager or senior team member to discuss experience, motivations, and understanding of content design and design operations principles. Portfolio examples may be requested.
Portfolio Review & Challenge: A dedicated session to review the candidate's portfolio, focusing on case studies demonstrating experience in standards development, research operations coordination, and process improvement. A practical exercise or case study related to design operations or content governance might be assigned.
Final Interview: Potentially with senior leadership or key stakeholders to assess strategic thinking, collaboration skills, and cultural fit. This stage may involve discussing how the candidate would approach specific challenges within EDC's context.

Portfolio Review Tips:

Focus on Operations & Strategy: Prioritize examples showcasing your ability to build and govern systems, standards, and processes. Highlight how you've improved efficiency, consistency, or quality through operational initiatives.
Case Study Structure: For each case study, clearly define the problem, your role and approach (emphasizing operational aspects), the solutions implemented (standards, processes, tools), and the measurable impact (adoption rates, quality improvements, efficiency gains).
Quantify Impact: Wherever possible, use metrics to demonstrate the success of your initiatives. This could include adoption rates of standards, reduction in content errors, efficiency gains in research coordination, or improved accessibility scores.
Demonstrate Collaboration: Show how you worked with cross-functional teams (UX designers, researchers, product managers, developers) to implement and adopt your operational frameworks.
Tool Proficiency: If applicable, highlight your experience with preferred tools (Figma, Miro, UserTesting, etc.) and how you've leveraged them to streamline operations.
Address Bilingualism: If you are bilingual, be prepared to discuss how you've applied content standards in both English and French.

Challenge Preparation:

Design Operations Scenario: Be prepared for a scenario-based question asking how you would approach establishing or improving a specific design operation (e.g., content review process, research participant recruitment pipeline, design system governance).
Content Governance: Expect questions about developing and enforcing content standards within a large organization, including how to gain buy-in and measure compliance.
Research Operations: Prepare to discuss how you would coordinate research activities, manage vendors, and ensure research insights are effectively captured and shared.
Problem-Solving: Practice articulating your problem-solving approach, emphasizing process analysis, stakeholder engagement, and data-driven solutions.

📝 Enhancement Note: The emphasis on portfolio review and potential challenges suggests that EDC values practical demonstration of skills and strategic thinking over theoretical knowledge alone. Candidates should be prepared to articulate their operational methodologies and showcase tangible results.

🛠 Tools & Technology Stack

Primary Tools:

Design & Collaboration: Figma (preferred), Miro, Mural. These are essential for design system management, collaborative ideation, and documentation.
Research Platforms: UserTesting, Dovetail, Fable Engage (preferred). These tools are critical for managing user research activities, participant recruitment, data synthesis, and insight management.
Project Management & Workflow: Azure DevOps, Microsoft 365 (including Teams, SharePoint, Planner). These are likely used for project tracking, team communication, documentation, and workflow management.

Analytics & Reporting:

While not explicitly listed, proficiency with analytics tools (e.g., Google Analytics, Adobe Analytics) might be beneficial for understanding content performance, though the primary focus here is on operational processes. Reporting tools within Microsoft 365 or specialized dashboards may be used. CRM & Automation:
Not explicitly mentioned, but understanding how content design and research operations integrate with CRM systems (if applicable) or customer data platforms could be a plus. Automation tools may be used for workflow streamlining within Azure DevOps or Microsoft 365.

📝 Enhancement Note: The preference for specific tools like Figma, UserTesting, Dovetail, and Fable Engage indicates the organization's investment in modern design and research operations practices. Familiarity with these, alongside broader collaboration suites like Microsoft 365, will be highly advantageous.

👥 Team Culture & Values

Operations Values:

Customer-Centricity: A core value, driving the need for clear, accessible, and effective content and user experiences. Decisions are made with the customer's needs and outcomes at the forefront.
Collaboration: Strong emphasis on working across multidisciplinary teams to achieve shared goals. This role will require active partnership with UX designers, researchers, product managers, and stakeholders.
Excellence & Quality: A commitment to high standards in design, content, and research, ensuring consistency, usability, and accessibility across all digital touchpoints.
Continuous Improvement: The team actively seeks to evolve standards, practices, and tools to enhance efficiency, effectiveness, and the overall quality of user experiences.
Inclusion & Accessibility: A dedicated focus on creating experiences that are usable by everyone, adhering to WCAG standards and promoting inclusive design principles.

Collaboration Style:

Cross-Functional Integration: The team operates within a Centre of Excellence model, working closely with product development teams. This involves active participation in project lifecycles, providing expertise, and ensuring alignment.
Evidence-Based Decision Making: Collaboration is driven by user research insights and data, fostering a culture where discussions are grounded in understanding customer needs and validating solutions.
Knowledge Sharing: The team promotes sharing best practices, research findings, and operational learnings through documentation, workshops, and informal channels to build collective capability.

📝 Enhancement Note: EDC's commitment to being a Crown corporation and its stated values of inclusion, customer-centricity, and excellence suggest a professional, principled, and collaborative work environment. The operations team likely values process adherence, data integrity, and demonstrable impact.

⚡ Challenges & Growth Opportunities

Challenges:

Scaling Standards: Implementing and ensuring consistent adoption of content design standards and research operations practices across a large, diverse enterprise with multiple product teams and stakeholders.
Vendor Management Complexity: Effectively coordinating and managing relationships with multiple external research vendors, ensuring quality, adherence to timelines, and budget control.
Balancing Standardization with Flexibility: Creating guidelines and processes that provide necessary consistency without stifling innovation or team autonomy.
Measuring Operational Impact: Developing and tracking meaningful metrics to demonstrate the value and maturity of design operations and content governance initiatives.
Navigating Organizational Change: Influencing adoption of new processes and standards within established workflows and potentially resistant team structures.

Learning & Development Opportunities:

Design Operations Specialization: Gain deep expertise in building and scaling operational frameworks for design and research functions within a large financial institution.
Accessibility Leadership: Enhance knowledge and practical application of accessibility standards (WCAG) in content and research operations.
Cross-Functional Influence: Develop advanced skills in stakeholder management, communication, and change management within a corporate environment.
Industry Best Practices: Stay abreast of emerging trends in UX content, design systems, and research operations through company-provided training and development.
Bilingual Proficiency: Opportunity to significantly enhance French language skills if not already fluent, supporting content and collaboration across official languages.

📝 Enhancement Note: The challenges are typical for a senior operations role in a large organization, focusing on scale, influence, and measurement. The growth opportunities are aligned with deepening expertise in specialized areas of operations and developing leadership capabilities.

💡 Interview Preparation

Strategy Questions:

"Describe your experience in developing and governing enterprise-wide content design standards. How did you ensure adoption and measure success?" (Focus on process, metrics, stakeholder engagement)
"Walk us through a time you coordinated complex user research activities, including managing external vendors. What were the key challenges, and how did you overcome them?" (Highlight planning, communication, risk management, problem-solving)
"How would you approach establishing or improving a design system's content guidelines within a large organization like EDC?" (Emphasize understanding user needs, collaboration, iteration, and documentation)
"What metrics would you use to assess the effectiveness and maturity of a design operations function?" (Prepare to discuss adoption rates, quality improvements, efficiency gains, and stakeholder satisfaction) Company & Culture Questions:
"What do you know about EDC's mission and how does that influence your approach to UX Content Design and Design Operations?" (Research EDC's role in supporting Canadian businesses and trade)
"How do you ensure accessibility and inclusive design principles are embedded in content standards and research practices?" (Connect to EDC's commitment to equity and inclusion)
"Describe your experience working in a hybrid environment. How do you foster collaboration and maintain team cohesion?" (Align with EDC's hybrid model) Portfolio Presentation Strategy:
Highlight Operational Impact: Select 2-3 key projects that best demonstrate your experience in building/managing operational frameworks (content standards, research processes, design systems).
Structure Your Narrative: For each project, clearly articulate the problem, your specific role and operational approach, the solutions implemented, and the tangible results (quantified where possible).
Showcase Collaboration: Explain how you partnered with different teams and stakeholders to achieve your objectives.
Demonstrate Process Thinking: Be ready to walk through the detailed processes you developed or refined, explaining the rationale and benefits.
Address Tool Proficiency: Briefly mention how specific tools facilitated your work and improved operational efficiency.
Prepare for Q&A: Anticipate questions about challenges, scalability, and how your approach would apply to EDC's specific context.

📝 Enhancement Note: The interview process will likely assess both strategic thinking and practical execution capabilities. Candidates should prepare to articulate their methodologies, demonstrate problem-solving skills, and connect their experience to EDC's mission and operational context.

📌 Application Steps

To apply for this operations position:

Submit your application through the provided Workable link by the deadline of September 28, 2026, 12:00 pm ET.
Portfolio Customization: Tailor your resume and cover letter to highlight your 7+ years of experience in content design, UX writing, and design operations, specifically emphasizing your experience with standards development, governance, and research operations coordination within large enterprises.
Resume Optimization: Ensure your resume clearly articulates achievements related to process improvement, operational efficiency, and the implementation of design/content frameworks. Use keywords from the job description (e.g., "content design standards," "design operations," "WCAG," "research operations," "governance").
Portfolio Preparation: Curate your portfolio to showcase 2-3 strong case studies that exemplify your operational contributions. Focus on projects where you built or significantly improved processes, standards, or systems, and be ready to present them clearly, quantifying impact where possible.
Company Research: Thoroughly research Export Development Canada (EDC), its mission, its commitment to customer experience, and its values. Understand the context of a Crown corporation in the financial sector to better tailor your responses and demonstrate cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Senior UX Content Designer, Design Operations - EN 762