Bilingual UX Designer (100% remote)

📍 Job Overview

Job Title: Bilingual UX Designer (100% remote)

Company: LifeWorks (TELUS Health)

Location: Montreal, Quebec, Canada

Job Type: Full-Time

Category: UX/UI Design & Product Development

Date Posted: June 05, 2026

Experience Level: Mid-Level (3+ years)

Remote Status: 100% Remote

🚀 Role Summary

• Drive the user experience and interface design for critical digital health products within the TELUS Health ecosystem.

• Collaborate with cross-functional teams, including Product Managers, developers, and sales, to translate business requirements into intuitive and accessible user interfaces.

• Leverage modern tools and AI to enhance design productivity, streamline workflows, and propose innovative solutions.

• Contribute to the evolution and strategic direction of the design system and product design strategy.

• Ensure adherence to accessibility standards (WCAG 2.1) and best practices in all design deliverables.

📝 Enhancement Note: While the input job title is "Bilingual UX Designer," the description extensively references "TELUS Health" and its mission. This enhancement assumes the role is within the TELUS Health division, a significant part of LifeWorks, and therefore, the company name is clarified. The role is firmly positioned within product development and UX/UI design, focusing on enterprise-level digital health solutions. The emphasis on AI integration and design systems points to a forward-thinking operations and product development environment.

📈 Primary Responsibilities

• Develop comprehensive user scenarios, user flows, and journey maps based on product directives from Product Managers, ensuring alignment with business objectives and user needs.

• Create high-fidelity wireframes, detailed mockups, and interactive prototypes using Figma, meticulously adhering to the established design system and brand guidelines.

• Define and document precise visual specifications and design decisions within Azure DevOps (ADO) for clear implementation by the development team.

• Foster close collaboration with developers to accurately define the scope of proposed design changes, understand technical constraints, and ensure seamless integration.

• Adapt and refine design solutions to guarantee both technical feasibility and optimal user experience, ensuring a high standard of technical excellence.

• Work in conjunction with testing teams to proactively identify visual defects, usability issues, and propose effective solutions for resolution.

• Actively contribute to the continuous improvement and expansion of the design system, including the creation, refinement, and documentation of new components.

• Analyze proposed improvements from the team, evaluating their relevance and impact against the overarching design strategy and product roadmap.

• Support the sales team by developing compelling visual concepts and prototypes to effectively demonstrate product feasibility and value to potential clients.

• Participate in internal presentations and feedback sessions with Product Managers, team leaders, and other stakeholders to share design insights and gather input.

• Contribute significantly to strategic design decisions that shape the long-term vision and execution of the team's digital products.

📝 Enhancement Note: The core responsibilities have been expanded to reflect the strategic and collaborative nature of a mid-level UX Designer role within a tech-forward organization like TELUS Health. Emphasis is placed on the full design lifecycle, from ideation and prototyping to developer handoff and continuous improvement, incorporating specific tools like Figma and Azure DevOps. The inclusion of "enterprise systems" and "digital health" clarifies the domain.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field is typically expected for this level of UX/UI role. Equivalent practical experience will also be considered.

Experience: A minimum of 3 years of progressive experience in UX/UI design, with a strong portfolio showcasing end-to-end design process for digital products, particularly in complex enterprise environments.

Required Skills:

• UX/UI Design Expertise: Proven ability to design user-centric interfaces, from concept to final deliverable.

• Figma Proficiency: Demonstrated expertise in using Figma for rapid design, component utilization, prototyping, and real-time collaboration.

• Web Technologies: Solid understanding of web technologies, with practical knowledge of HTML and CSS to inform design decisions and developer handoffs.

• Accessibility Standards: In-depth knowledge and practical application of WCAG 2.1 (Level AA minimum) best practices in daily design work.

• AI Integration: Hands-on experience integrating AI tools for task automation, productivity enhancement, and iterative prototyping.

• Agile Project Management: Familiarity with Azure DevOps (ADO) or experience with other Agile project management tools for workflow tracking and collaboration.

• Bilingualism (French & English): Professional fluency in both written and spoken French and English, essential for team and stakeholder communication.

• User Flow & Wireframing: Ability to develop clear user scenarios, user flows, and wireframes.

• Prototyping: Skill in creating interactive prototypes to visualize user journeys and test design concepts.

Preferred Skills:

• Design System Philosophy: Familiarity with Design System principles such as Atomic Design and Design Tokens.

• Industry Experience: Prior experience within the employee benefits or digital health industry.

• Accessibility Certification: Possession of a web accessibility certification (e.g., IAAP, WebAIM).

• Communication Skills: Exceptional ability to articulate complex design concepts to diverse audiences (technical and non-technical).

• Interpersonal Skills: Strong ability to navigate and collaborate effectively with multiple teams, often with competing priorities.

• Problem-Solving: Proactivity in identifying issues and proposing innovative, effective solutions.

• Adaptability: Strong change management skills and tolerance for pressure in a dynamic environment.

• Attention to Detail: Rigor in documentation, specifications, and ensuring the quality of all design deliverables.

📝 Enhancement Note: The qualifications have been structured to highlight both technical and soft skills, crucial for a UX role. Specific tools like Figma and ADO are emphasized, along with critical standards like WCAG 2.1. The bilingual requirement is clearly stated as mandatory. Preferred skills offer a clear path for candidates to differentiate themselves.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated Design Process: Showcase a clear and logical end-to-end design process, from user research and problem definition to ideation, prototyping, and final UI implementation.

• Figma Project Examples: Include detailed case studies of projects where Figma was the primary tool, highlighting its capabilities in component-based design, prototyping, and collaboration.

• Accessibility Integration: Present examples where WCAG 2.1 guidelines were actively considered and implemented, demonstrating an understanding of inclusive design principles.

• AI Tool Application: If possible, include projects where AI tools were leveraged to enhance design workflows, generate ideas, or improve efficiency, explaining the impact.

• System Design Contributions: If applicable, showcase contributions to or experience with design systems, illustrating an understanding of component libraries, design tokens, and their scalability.

Process Documentation:

• Workflow Design: Evidence of creating detailed user flows, task analyses, and information architecture diagrams.

• Implementation Handoff: Examples of clear and precise documentation provided to developers (e.g., using tools like Azure DevOps) to ensure accurate implementation of designs.

• Iterative Design: Demonstrate a process of iterative design, including user testing, feedback incorporation, and refinement of designs based on data and insights.

📝 Enhancement Note: Portfolio requirements are tailored to a UX role, emphasizing process, tool proficiency (Figma, ADO), and adherence to standards like WCAG. The inclusion of AI integration and design system experience is critical given the job description's emphasis.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Bilingual UX Designer with 3+ years of experience in Montreal, Quebec, and considering the 100% remote nature of the role, an estimated annual salary range is CAD $70,000 - $95,000. This range accounts for the demand for specialized UX skills, bilingualism, and the cost of living in Quebec.

Benefits:

• Comprehensive Health Coverage: Including medical, dental, and vision insurance.

• Retirement Savings Plan: Contribution matching or defined benefit plan.

• Paid Time Off: Generous vacation days, personal days, and statutory holidays.

• Professional Development: Opportunities for training, workshops, certifications, and conferences.

• Employee Well-being Programs: Access to mental health support and wellness resources, aligning with LifeWorks' core mission.

• Remote Work Stipend: Potential support for home office setup or internet costs.

Working Hours: Standard full-time hours are expected, likely around 37.5-40 hours per week. The 100% remote nature may offer some flexibility in scheduling, allowing for adaptation to different time zones within North America where feasible, while ensuring adequate overlap for team collaboration.

📝 Enhancement Note: A salary range has been estimated based on typical compensation for similar roles in the specified region and experience level. Benefits have been expanded to include common offerings for full-time employees in the tech sector, with a nod to LifeWorks' focus on well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Health Technology, Employee Well-being, Digital Health Solutions. TELUS Health is a leader in providing comprehensive health and well-being services, leveraging technology to improve outcomes for individuals and organizations across North America.

Company Size: LifeWorks is a large organization, part of the broader TELUS Group of Companies, indicating a robust corporate structure with significant resources and established processes. This size offers stability and opportunities for impact across a wide user base.

Founded: TELUS Health (and LifeWorks) has a long-standing history, with roots tracing back decades, demonstrating a stable and established presence in the market. This longevity suggests a commitment to innovation and long-term growth.

Team Structure:

• The UX/UI team is a group of dedicated professionals supporting multiple digital products.

• Collaboration occurs with Product Managers, developers, and sales teams, indicating a cross-functional operating model.

• The team likely operates within an Agile framework, facilitating iterative development and close teamwork.

• Reporting structure likely involves a Design Lead or Product Design Manager, with opportunities for direct interaction with senior leadership. Methodology:

• Data-Driven Design: Emphasis on leveraging data and user insights to inform design decisions.

• AI-Enhanced Workflows: Active exploration and adoption of AI tools to optimize analysis, delivery, and design productivity.

• User-Centric Development: A commitment to creating functional, accessible, and easy-to-use interfaces that meet user needs.

• Agile Development: Work within a dynamic and iterative development process, adapting to changing priorities and demands.

Company Website: https://www.lifeworks.com/ / https://www.telushealth.com/

📝 Enhancement Note: The company context has been enriched by integrating information about TELUS Health's mission and market position, as well as LifeWorks' role within it. The team structure and methodology are inferred from the job description's emphasis on collaboration, AI, and Agile practices.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level UX Designer. It requires 3+ years of experience, indicating a candidate who can work independently on defined tasks, contribute meaningfully to design strategy, and mentor junior designers or interns. The scope includes working on complex enterprise systems and influencing long-term design strategy.

Reporting Structure: The UX Designer will report to a Design Lead or Product Design Manager and will collaborate closely with Product Managers and development teams. This structure allows for both guidance and autonomy.

Operations Impact: The work directly impacts hundreds of thousands of users across North America, influencing how individuals and employers engage with digital health and well-being services. This role has a significant opportunity to shape user adoption, satisfaction, and health outcomes through intuitive design.

Growth Opportunities:

• Senior UX/UI Designer: Progression to a senior level, taking on more complex projects, leading design initiatives, and mentoring junior team members.

• Design Lead/Manager: Opportunity to move into leadership roles, managing a team of designers, defining design strategy, and overseeing design operations.

• Specialization: Deepen expertise in specific areas such as accessibility, design systems, user research, or AI-driven design.

• Cross-Functional Movement: Potential to move into Product Management or other strategic roles within TELUS Health, leveraging design thinking and user advocacy skills.

📝 Enhancement Note: The career analysis focuses on the progression path for a UX Designer, highlighting the learning opportunities and potential for advancement within a large organization like TELUS Health. The impact of the role is framed in terms of user reach and influence on health outcomes.

🌐 Work Environment

Office Type: This is a 100% remote position, offering the flexibility and autonomy associated with working from a home office.

Office Location(s): While the role is remote, it is based in Montreal, Quebec, Canada, with a primary timezone of America/Toronto. This suggests a strong connection to the Quebec market and potential for interaction with local teams or stakeholders.

Workspace Context:

• Remote Collaboration: The environment relies heavily on digital collaboration tools (Figma, Azure DevOps, video conferencing) to maintain team cohesion and productivity.

• Tooling: Access to industry-standard design software (Figma), project management tools (ADO), and potentially AI-powered design assistance tools.

• Team Interaction: Regular virtual meetings, brainstorming sessions, and design reviews with Product Managers, developers, and fellow designers.

Work Schedule: Standard full-time hours are expected, with potential for some flexibility. The key is to ensure sufficient overlap with team members and stakeholders for effective collaboration and communication, especially given the remote nature and potential cross-time zone interactions.

📝 Enhancement Note: The work environment is defined by its fully remote nature and reliance on digital tools. The mention of Montreal, Quebec, highlights a specific regional context for the role, even though it's remote.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess experience, skills, and fit with the role's requirements.

• Technical Interview: Likely includes a deep dive into your UX/UI process, Figma proficiency, understanding of accessibility, and experience with web technologies. You may be asked to walk through specific projects in your portfolio.

• Design Challenge/Case Study: A practical exercise, potentially involving a small design problem or a request to critique an existing interface, to assess problem-solving skills and design thinking.

• Team/Manager Interview: Focus on soft skills, collaboration style, ability to work remotely, and cultural fit within the TELUS Health UX/UI team. Questions about handling conflicting priorities and working with developers will be common.

• Bilingualism Assessment: A portion of the interview will likely assess your professional proficiency in both French and English.

Portfolio Review Tips:

• Showcase Process, Not Just Polish: Clearly articulate your design process for each project. Explain the problem, your approach, the constraints, your role, and the outcomes.

• Highlight Figma Mastery: Demonstrate your advanced Figma skills, including component usage, prototyping, auto-layout, and collaboration features.

• Emphasize Accessibility: For at least one project, detail how you incorporated WCAG 2.1 guidelines and ensured an inclusive design.

• Quantify Impact: Where possible, use metrics or user feedback to demonstrate the impact of your designs on user behavior, task completion, or business goals.

• Tailor to the Role: Ensure your portfolio includes examples relevant to enterprise software, digital health, or complex systems, if available.

• Prepare for Bilingual Discussion: Be ready to present parts of your portfolio and discuss your work in both French and English.

Challenge Preparation:

• Review Design Principles: Refresh your knowledge of UX/UI best practices, design thinking methodologies, and accessibility standards.

• Familiarize with TELUS Health Products: If possible, explore TELUS Health's existing digital products to understand their current design language and user experience.

• Practice Articulation: Prepare to clearly articulate your design decisions and rationale under pressure. Practice explaining complex concepts concisely.

• Consider AI Use Cases: Think about how AI could be applied to solve design problems or improve efficiency in the context of TELUS Health's offerings.

📝 Enhancement Note: This section provides actionable advice for candidates, focusing on how to best present their qualifications and prepare for the specific interview structure and challenges common for UX roles, especially those requiring bilingualism and remote work proficiency.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for wireframing, mockups, prototyping, and design system management. Proficiency is non-negotiable.

• Azure DevOps (ADO): Used for project management, issue tracking, sprint planning, and developer handoff. Familiarity is required.

• AI Tools: Various AI-powered tools for task automation, content generation, iterative design, or productivity enhancement are encouraged.

Analytics & Reporting:

• While not the primary focus, familiarity with tools that track user behavior and application performance (e.g., Google Analytics, Amplitude, Hotjar) can be beneficial for understanding user interactions and informing design decisions. CRM & Automation:

• While not directly a UX tool, understanding how CRM systems (e.g., Salesforce) and automation platforms integrate with user-facing applications can provide valuable context for designing seamless user journeys.

📝 Enhancement Note: The tools section is specific to the job description, highlighting Figma and Azure DevOps as critical. The mention of AI tools is also a key differentiator for this role.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and meeting user needs through intuitive and accessible design.

• Innovation: Encouragement to explore and adopt modern technologies, including AI, to drive progress and enhance productivity.

• Collaboration: A strong emphasis on teamwork, cross-functional partnerships, and open communication to achieve shared goals.

• Excellence & Rigor: A dedication to high-quality deliverables, attention to detail, and adherence to best practices in design and development.

• Autonomy & Resourcefulness: Valuing individuals who can work independently, take initiative, and find creative solutions to challenges.

Collaboration Style:

• Cross-Functional Integration: Seamless collaboration with Product Managers and developers is essential, requiring clear communication and mutual respect for technical and design expertise.

• Agile & Iterative: A culture that embraces iterative design processes, regular feedback loops, and continuous improvement.

• Knowledge Sharing: Encouragement to share insights, best practices, and learnings within the team and across departments.

📝 Enhancement Note: The team culture is inferred from the language used in the job description, emphasizing innovation, collaboration, and user focus, which are critical for a modern UX team.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Stakeholder Needs: Effectively managing and prioritizing requests from multiple stakeholders (Product, Sales, Development) with potentially conflicting priorities.

• Technical Constraints: Designing solutions that are technically feasible and can be implemented efficiently within existing systems and development cycles.

• Maintaining Design Consistency: Ensuring a cohesive user experience across a suite of digital products while adhering to and evolving a complex design system.

• Remote Collaboration Effectiveness: Maintaining strong team cohesion, communication, and design quality in a 100% remote environment.

• Integrating AI Seamlessly: Exploring and implementing AI tools in a way that genuinely enhances user experience and productivity without introducing unnecessary complexity.

Learning & Development Opportunities:

• Advanced UX/UI Techniques: Opportunities to deepen expertise in areas like interaction design, user research methodologies, and advanced prototyping.

• Design System Management: Gaining experience in contributing to and governing a large-scale design system.

• AI in Design: Hands-on experience and training in leveraging AI for design tasks, which is a rapidly evolving field.

• Industry Knowledge: Gaining insights into the employee benefits and digital health sectors.

• Leadership & Mentorship: Potential to mentor junior designers and contribute to the strategic direction of the design team.

📝 Enhancement Note: The challenges and growth opportunities are framed to provide a realistic outlook for candidates, highlighting areas where they can develop and contribute significantly.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting design requests from different stakeholders. How did you navigate this?" (Focus on communication, negotiation, and prioritization skills.)

• "Walk us through a complex user flow you designed. What were the key considerations, and how did you ensure it was intuitive?" (Prepare a case study from your portfolio.)

• "How do you approach integrating accessibility (WCAG 2.1) into your daily design process? Can you give an example?" (Highlight practical application and commitment to inclusive design.)

• "Describe your experience with AI tools in design. How have you used them to improve your workflow or the end product?" (Be ready to discuss specific examples.) Company & Culture Questions:

• "What interests you about TELUS Health and our mission to improve health and well-being?" (Research the company's mission and values.)

• "How do you stay organized and productive when working remotely?" (Emphasize self-discipline, time management, and communication strategies.)

• "How do you collaborate with developers to ensure your designs are implemented accurately while respecting technical constraints?" (Showcase your understanding of the development process and collaborative spirit.)

• "What are your thoughts on the importance of design systems?" (Discuss their role in consistency, efficiency, and scalability.) Portfolio Presentation Strategy:

• Structure Your Case Studies: For each project, present the context, problem, your role, process (research, ideation, design, testing), solutions, and outcomes.

• Highlight Figma and AI: Explicitly mention and demonstrate your proficiency with Figma and any AI tools used.

• Be Ready to Switch Languages: Prepare to present sections of your portfolio and answer questions in both English and French.

• Focus on Impact: Quantify results where possible (e.g., user satisfaction improvements, task completion rates).

• Engage and Ask Questions: Show enthusiasm for the role and ask thoughtful questions about the team, projects, and challenges.

📝 Enhancement Note: Interview preparation is tailored to the specific requirements of this role, including bilingualism, remote work, AI integration, and the nature of digital health products, providing concrete question examples and presentation strategies.

📌 Application Steps

To apply for this Bilingual UX Designer position:

• Submit your application through the provided Workday link.

• Portfolio Customization: Ensure your portfolio prominently features projects demonstrating your proficiency in Figma, your understanding of WCAG 2.1 accessibility standards, and your experience with AI tools in design. Tailor your case studies to highlight your process and impact.

• Resume Optimization: Update your resume to clearly articulate your 3+ years of UX/UI design experience, emphasizing key skills like Figma, accessibility, bilingualism, and AI integration. Use keywords from the job description.

• Bilingual Preparation: Practice discussing your experience and presenting your portfolio in both English and French to ensure fluency and confidence during interviews.

• Company Research: Familiarize yourself with TELUS Health's mission, products, and recent initiatives to demonstrate genuine interest and cultural alignment. Understand their focus on health and well-being.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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