Associate UX Designer AFP

📍 Job Overview

Job Title: Associate UX Designer AFP

Company: AFP Cuprum

Location: Santiago, Santiago Metropolitan Region, Chile

Job Type: Full-time

Category: User Experience (UX) Design / Digital Product Design

Date Posted: July 29, 2026

Experience Level: Associate (0-2 years)

Remote Status: Hybrid

🚀 Role Summary

• Design and evolve digital experiences for AFP Cuprum's clients, transforming business and user needs into simple, clear, and consistent solutions.

• Enhance the user experience of Principal Chile's web channel by designing intuitive and reliable digital flows.

• Contribute to the optimization of key customer journeys, including onboarding, investment, withdrawal, product inquiries, and certificate downloads, ensuring adherence to accessibility, usability, and security standards.

• Drive improvements based on user research, data analysis, and feedback to reduce user friction and support business objectives.

📝 Enhancement Note: This role is positioned within the Digital Experience Management division, focusing on enhancing client-facing digital products. The emphasis on "AFP" (Administradora de Fondos de Pensiones) indicates a strong focus on financial services and pension administration, requiring an understanding of user needs within this regulated industry.

📈 Primary Responsibilities

• Collaborate with cross-functional teams (product, business, technology) to translate user needs and business requirements into intuitive and effective digital designs.

• Participate in the end-to-end design process, from user research and ideation to wireframing, prototyping, and user testing.

• Develop and refine user flows, wireframes, and high-fidelity mockups for web and mobile applications using Figma.

• Contribute to the maintenance and expansion of the company's Design System to ensure consistency and scalability across digital products.

• Analyze user feedback, website analytics, and research findings to identify areas for improvement and propose data-driven design solutions.

• Ensure all designs comply with accessibility standards (e.g., WCAG) and usability best practices to create inclusive and user-friendly experiences.

• Support the evolution of critical customer journeys, such as digital onboarding, investment management, fund withdrawals, and information access.

• Continuously evaluate and iterate on existing digital product designs to reduce user friction and enhance overall satisfaction.

📝 Enhancement Note: The responsibilities highlight a hands-on design role with significant collaboration. The mention of "transforming needs into solutions" and "elevating the experience" suggests an opportunity to influence product direction and user satisfaction within a key financial services organization.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Design (UX, UI, Graphic Design, Interaction Design), Human-Computer Interaction, or a related field is typically expected for an Associate UX Designer role. Relevant certifications in UX/UI design or a strong portfolio demonstrating equivalent knowledge and skills will also be considered.

Experience: 1 to 2 years of professional experience in UX/UI design for digital products or services.

Required Skills:

• Proven experience in UX/UI design for digital products and services.

• Proficiency in Figma for design, wireframing, and prototyping.

• Solid understanding of information architecture principles and digital user flow design.

• Experience working with and contributing to Design Systems.

• Ability to manage tasks autonomously with minimal supervision.

• Strong critical thinking and problem-solving skills.

• Meticulous attention to detail in design execution.

• Excellent communication and collaboration skills for working with product, business, and technology teams. Preferred Skills:

• Familiarity or experience with Artificial Intelligence (AI) tools applied to design and prototyping.

• Knowledge of user research methodologies and data analysis techniques.

• Experience with accessibility standards (e.g., WCAG).

• Understanding of financial services products and customer journeys.

📝 Enhancement Note: The requirement for 1-2 years of experience and proficiency in Figma positions this as an entry-level to early-career role. The emphasis on autonomy suggests a need for proactive individuals who can drive their own work within a supportive team structure. The preference for AI tools indicates a forward-thinking approach to design technology.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing at least 2-3 UX/UI design projects for digital products or services.

• Projects should demonstrate the candidate's ability to translate user needs and business requirements into elegant and functional design solutions.

• Include examples of wireframes, user flows, interactive prototypes (ideally created in Figma), and final UI designs.

• Showcase experience with Design Systems, including examples of how they were utilized or contributed to.

• Clearly articulate the problem statement, design process, rationale behind design decisions, and the outcomes or impact of the projects. Process Documentation:

• Demonstrate understanding of the UX design process, from research and discovery to ideation, prototyping, testing, and iteration.

• Provide examples of how user feedback and data were incorporated into the design process to drive improvements.

• Highlight experience in designing for specific user journeys within a digital product context.

📝 Enhancement Note: For an Associate UX Designer role, the portfolio is crucial for demonstrating practical skills and design thinking. Candidates should focus on showcasing their process, problem-solving abilities, and proficiency with Figma, rather than extensive project scope.

💵 Compensation & Benefits

Salary Range: Based on industry standards for Associate UX Designers in Santiago, Chile, with 1-2 years of experience, the estimated annual salary range is approximately USD $20,000 - $30,000 (CLP $18,000,000 - $27,000,000). This estimation considers the cost of living in Santiago and the typical compensation for roles within the financial services technology sector.

Benefits:

• Flexibility: Hybrid work model allowing for a balance between office collaboration and remote work.

• Reduced Work Hours: A weekly work schedule of 39.5 hours, which is less than the standard legal requirement.

• Early Weekends: Fridays conclude at 14:00.

• Additional Vacation: Up to 10 extra vacation days per year, enhancing work-life balance.

• Health & Dental Insurance: Comprehensive complementary health and dental coverage.

• Collaborative Workspaces: Office spaces designed to foster comfort and collaboration.

• Professional Development: Access to tools and opportunities for career growth and skill enhancement.

• APV 1+1: An "Ahorro Previsional Voluntario" (Voluntary Pension Savings) plan with a company match, enhancing long-term financial planning.

Working Hours: The standard work week is 39.5 hours, with Fridays ending at 2:00 PM. This contributes to a more flexible work schedule overall.

📝 Enhancement Note: The benefits package is a significant draw, emphasizing work-life balance and employee well-being. The APV 1+1 is a notable benefit in the Chilean market, indicating a strong commitment to employee financial security. Salary estimation is based on general market data for this role in Chile.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Pension Administration)

Company Size: Over 1,000 employees. As part of Principal Financial Group, it benefits from the scale and resources of a global leader with 145 years of experience across 5 continents.

Founded: AFP Cuprum has 45 years of experience in pension administration. It is part of Principal Financial Group, founded in 1879.

Team Structure:

• The Associate UX Designer will join the UX Design Team within the Digital Experience Management division.

• This team collaborates closely with Product, Business, and Technology departments.

• The role involves working within agile development environments and cross-functional project teams.

• The structure emphasizes collaboration and shared ownership of digital product development. Methodology:

• User-Centric Design: A strong focus on understanding and addressing user needs and business objectives.

• Agile Development: Participation in iterative design and development cycles.

• Data-Driven Decisions: Utilizing research, analytics, and feedback to inform design choices.

• Continuous Improvement: An ongoing commitment to refining and enhancing digital experiences.

Company Website: https://www.cuprum.cl/ (AFP Cuprum), https://www.principal.com/ (Principal Financial Group)

📝 Enhancement Note: AFP Cuprum positions itself as a company focused on a better future for its members, with a strong emphasis on digital transformation and customer experience. Being part of Principal Financial Group adds a layer of global best practices and financial stability.

📈 Career & Growth Analysis

Operations Career Level: Associate UX Designer. This level is typically for individuals with foundational knowledge and 1-2 years of practical experience. The role offers hands-on experience in core UX/UI design activities, with opportunities for learning and skill development under guidance.

Reporting Structure: The Associate UX Designer will report to a UX Design Lead or Manager within the Digital Experience Management division. They will work closely with Product Managers, Business Analysts, and Software Engineers.

Operations Impact: The role directly impacts the company's digital presence and customer engagement by designing user-friendly interfaces and seamless digital journeys. Positive UX contributes to higher customer satisfaction, retention, and efficient service delivery, which are critical for a pension administration company.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific areas of UX/UI design, such as interaction design, user research, or design systems.

• Advanced Design Tools: Gain proficiency in emerging design technologies, including AI-assisted design tools.

• Project Leadership: Progress to leading design initiatives for specific features or products as experience grows.

• Mentorship: Learn from senior designers and contribute to mentoring junior team members in the future.

• Career Progression: Potential to advance to roles like UX Designer, Senior UX Designer, or UX Lead.

📝 Enhancement Note: The "Associate" title indicates a clear growth path. The company's focus on digital transformation and its global parentage suggest ample opportunities for learning and development in modern UX practices.

🌐 Work Environment

Office Type: Hybrid work model. The company provides collaborative office spaces designed for comfort, implying a modern and functional workspace equipped for team interaction.

Office Location(s): Av. Apoquindo 3600 Piso 7, Santiago, Chile. This location is in a prominent business district, suggesting accessibility and a professional environment.

Workspace Context:

• Collaborative Environment: The office is designed to facilitate teamwork and cross-functional interaction.

• Tools & Technology: Access to industry-standard design tools (Figma) and potentially AI design tools. The company's focus on digital experience implies a tech-forward environment.

• Team Interaction: Opportunities for regular interaction with colleagues from UX, product, business, and technology teams, fostering knowledge sharing and collaborative problem-solving.

Work Schedule: A flexible hybrid schedule is offered, with a shorter work week (39.5 hours) and early finishes on Fridays. This allows for better integration of personal life and professional responsibilities.

📝 Enhancement Note: The emphasis on a hybrid model and collaborative office spaces suggests a modern work environment that balances flexibility with the benefits of in-person teamwork.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review, focusing on resume and portfolio for relevant experience and skills.

• Technical Interview/Portfolio Review: A session to present and discuss design projects from the portfolio. This will likely involve explaining design decisions, problem-solving approaches, and collaboration experiences. Expect questions on Figma usage, Design Systems, and user-centered design methodologies.

• Hiring Manager Interview: Discussion about career aspirations, cultural fit, and understanding of the company's mission and values.

• Team/Cross-functional Interview: Meeting with potential colleagues from product, business, or technology teams to assess collaboration skills and team dynamics.

• Final Interview: Potentially with a senior leader to discuss overall fit and long-term potential.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 strong projects that best showcase your UX/UI process, problem-solving skills, and Figma proficiency. Ensure variety if possible.

• Tell a Story: For each project, clearly outline the problem, your role, the process you followed, your design decisions, the challenges you faced, and the outcomes. Use visuals effectively.

• Highlight Process: Detail your approach to user research, wireframing, prototyping, and iteration. Explain why you made certain choices.

• Showcase Figma Skills: Be prepared to walk through your Figma files, demonstrating your organizational skills and understanding of features like components and auto layout.

• Demonstrate Impact: Quantify results where possible (e.g., "reduced user errors by X%", "improved task completion time"). If direct metrics aren't available, discuss anticipated business or user benefits.

• Address AI Preference: If you have projects involving AI tools, be ready to discuss your experience and insights.

Challenge Preparation:

• Be prepared for a design exercise or case study, either as a take-home assignment or a live session. This will likely involve a UX problem related to financial services or digital product enhancement.

• Practice articulating your design rationale clearly and concisely.

• Think about how you would approach understanding user needs, defining solutions, and iterating based on feedback.

• Consider how you would integrate accessibility and usability best practices into your proposed solution.

📝 Enhancement Note: The portfolio review is a critical step. Candidates should treat it as an opportunity to demonstrate their practical design thinking and problem-solving capabilities, not just their aesthetic skills. Emphasize the process and rationale.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for design, wireframing, prototyping, and collaboration. Proficiency is a key requirement.

• Design Systems: Experience in utilizing and contributing to Design Systems is expected.

Analytics & Reporting:

• While not explicitly listed as required, familiarity with analytics tools (e.g., Google Analytics, Adobe Analytics) and reporting dashboards can be beneficial for understanding user behavior and measuring design impact. CRM & Automation:

• Not directly mentioned, but understanding how UX design integrates with broader customer relationship management and business processes is advantageous.

📝 Enhancement Note: The explicit requirement for Figma highlights its central role in the team's workflow. Candidates should be comfortable navigating and utilizing its advanced features, including collaboration and prototyping capabilities.

👥 Team Culture & Values

Operations Values:

• Focus on Member Future: A core value centered on improving the financial future of clients through reliable pension administration.

• Digital Transformation: Commitment to leveraging technology to enhance customer experience and operational efficiency.

• Continuous Learning & Growth: Encouragement for employees to seek new opportunities for learning and professional development.

• Trust & Flexibility: A culture that empowers employees with autonomy and flexibility, fostering a sense of ownership and responsibility.

• Inclusivity: A strong commitment to equal opportunities, valuing diversity in race, gender, orientation, and background.

Collaboration Style:

• Cross-functional Integration: Design work is deeply integrated with product, business, and technology teams, requiring strong communication and partnership.

• Feedback-Driven: An open culture for providing and receiving feedback to refine designs and processes.

• Knowledge Sharing: Encouragement of sharing insights and best practices across teams, particularly regarding UX/UI and digital innovation.

📝 Enhancement Note: The company culture emphasizes a forward-thinking approach, employee well-being, and a commitment to diversity. This suggests an environment where designers can contribute meaningfully while also growing professionally.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively translating complex financial product requirements and business objectives into user-friendly designs.

• Navigating a Regulated Industry: Designing within the constraints of financial regulations while still creating engaging user experiences.

• Evolving Digital Landscape: Keeping pace with rapid advancements in UX/UI design trends, tools (like AI), and user expectations.

• Cross-functional Alignment: Ensuring consistent understanding and buy-in for design decisions across diverse stakeholder groups.

Learning & Development Opportunities:

• AI in Design: Exploring and applying AI tools to enhance design workflows and create innovative solutions.

• Financial Services UX: Gaining specialized expertise in UX for the financial services and pension administration sector.

• Design System Mastery: Contributing to and leveraging sophisticated design systems for scalable product development.

• Mentorship Programs: Opportunities to be mentored by experienced designers and potentially mentor newer team members.

📝 Enhancement Note: The challenges are typical for roles in regulated industries undergoing digital transformation. The growth opportunities are well-defined, particularly around emerging technologies like AI and specialized domain knowledge.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you transformed a complex user need into a simple digital solution. What was your process, and what was the outcome?" (Focus on problem-solving, user-centricity, and impact).

• "How do you approach collaborating with product managers and engineers to ensure design feasibility and alignment?" (Highlight communication, negotiation, and teamwork).

• "Walk us through a project where you used data or user feedback to significantly improve a design. What data did you use, and what changes did you implement?" (Emphasize data-driven decision-making and iteration). Company & Culture Questions:

• "What interests you about AFP Cuprum and the financial services industry?" (Research the company's mission, values, and recent digital initiatives).

• "How do you envision contributing to our culture of trust and flexibility?" (Relate your work style to their stated values).

• "How do you stay updated on the latest UX/UI trends and technologies, especially AI in design?" (Showcase your commitment to continuous learning). Portfolio Presentation Strategy:

• Structure: Begin with an overview of the company/product, then the problem, your role, the process, key design decisions with rationale, challenges, and outcomes.

• Visuals: Use clear, high-quality mockups and prototypes. Annotate key elements to explain your design choices.

• Figma Demonstration: Be prepared to share your Figma file to demonstrate organization, use of components, and prototyping capabilities.

• Conciseness: Aim for clarity and brevity, allowing time for Q&A. Focus on the most impactful aspects of your work.

• Tailor: If possible, subtly connect your project examples to the financial services context or the types of journeys mentioned in the job description.

📝 Enhancement Note: Interview preparation should focus on demonstrating a solid understanding of the UX design process, strong practical skills with Figma, and the ability to collaborate effectively within a cross-functional team. Highlighting any experience or interest in AI for design will be a plus.

📌 Application Steps

To apply for this Associate UX Designer position:

• Submit your application through the AFP Cuprum careers portal.

• Portfolio Customization: Ensure your portfolio is up-to-date, highlights relevant UX/UI projects, and clearly demonstrates your Figma proficiency and design process. Tailor your project selection to showcase experiences that align with digital product design and user journey optimization.

• Resume Optimization: Craft a resume that clearly outlines your 1-2 years of experience, specific UX/UI skills, and proficiency with Figma. Use keywords from the job description and quantify achievements where possible (e.g., "Contributed to the redesign of X feature, improving Y metric").

• Interview Preparation: Practice articulating your design process, problem-solving approach, and collaboration style. Prepare to present your portfolio confidently and answer questions about your experience in digital design and user-centered methodologies.

• Company Research: Familiarize yourself with AFP Cuprum's services, its parent company Principal Financial Group, and its commitment to digital experience and member well-being. Understand their position in the Chilean financial market.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.