Art Framer

📍 Job Overview

Job Title: Art Framer

Company: Michaels Stores

Location: Holly Springs, North Carolina, United States

Job Type: PART_TIME

Category: Retail Operations / Customer Service & Sales

Date Posted: May 22, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on driving sales and customer engagement within the Custom Framing department.

• It involves direct customer interaction to design and sell personalized framing solutions, leveraging sales and design skills.

• Responsibilities include the quality production of custom framing orders, ensuring timely completion and adherence to company standards.

• The position also requires maintaining store standards, including merchandising, inventory management, and operational efficiency.

📝 Enhancement Note: While the title is "Art Framer," the core of the role blends customer-facing sales, operational execution in custom framing, and general retail duties, requiring a combination of creative problem-solving and adherence to process.

📈 Primary Responsibilities

• Build and maintain strong customer relationships through personalized design consultations, aiming to understand and fulfill their art framing needs.

• Execute the Elevated ABC Deliver methodology to drive sales and production results within the Custom Framing department.

• Meticulously complete custom framing orders with a high degree of quality, accuracy, and adherence to specified timelines.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Sales In, Stock Out) and directed replenishment processes.

• Provide exceptional customer service by actively assisting shoppers, locating products, and ensuring a well-merchandised and in-stock store environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational consistency.

• Support and implement company shrink and safety programs to minimize loss and ensure a secure work environment.

• Participate actively in truck un-loading and stocking processes, ensuring adherence to truck standards and budget.

• Operate the cash register and execute cash handling procedures with accuracy and integrity.

• Acknowledge customers promptly, assist them in locating products, and offer tailored solutions to their needs.

• Support and execute Omni-channel processes, such as buy online, pick up in-store (BOPIS), and ship-from-store.

📝 Enhancement Note: The responsibilities emphasize a blend of sales (Elevated ABC Deliver, selling products), production (completing orders, operating equipment), and general retail operations (stocking, cash handling, merchandising). The "Art Framer" title suggests a creative element, but the core duties are deeply rooted in retail efficiency and customer service.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong aptitude for creative design and a keen eye for detail are implied.

Experience:

• 0-2 years of experience in a customer-facing role, with a preference for retail environments.

Required Skills:

• Basic computer skills for POS operations and system navigation.

• Basic measuring skills essential for accurate framing order specifications.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Strong customer service and interpersonal communication skills.

• Ability to work effectively in a fast-paced retail environment.

Preferred Skills:

• Prior retail sales experience, with a proven track record of meeting sales targets.

• Experience in selling products and/or services directly to customers.

• Basic knowledge of art or design principles to assist customers with framing choices.

• Experience with merchandising and visual display standards.

📝 Enhancement Note: The requirements lean towards practical, hands-on skills and customer interaction rather than formal education or extensive prior experience. The emphasis on operating specific equipment highlights the technical aspect of the framing role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates with prior design or sales experience are encouraged to highlight relevant projects.

• Demonstrated ability to follow Standard Operating Procedures (SOPs) and company programs.

• Examples of successful customer interactions or sales achievements can serve as a de facto portfolio.

Process Documentation:

• Understanding and adherence to company-specific processes for sales, order fulfillment, and customer service.

• Familiarity with the workflow for custom framing orders, from consultation to completion.

• Ability to follow established procedures for inventory management and replenishment.

📝 Enhancement Note: For an entry-level position like this, a formal "process and systems portfolio" is unlikely. The emphasis will be on the candidate's ability to learn and execute existing company processes and SOPs, and to demonstrate practical skills during the interview.

💵 Compensation & Benefits

Salary Range: As a part-time, entry-level role, the salary is expected to be at or slightly above the local minimum wage for Holly Springs, North Carolina. Based on industry benchmarks for similar retail positions in this region, a range of $12 - $15 per hour is a reasonable estimate. This would vary based on the candidate's specific experience and any relevant certifications.

Benefits:

• Health Insurance (Medical, Dental, and Vision) - Eligibility may depend on hours worked and tenure.

• Paid Time Off (PTO) - Accrual typically based on hours worked.

• Tuition Assistance - A valuable benefit for ongoing education and skill development.

• Generous Employee Discounts - Applicable to Michaels products and services.

• Other benefits may include 401(k) options for eligible employees.

Working Hours: This is a part-time position. Actual hours will vary based on store needs and scheduling, but may include nights, weekends, and early mornings. The role is listed as full-time in the input data, but the employment_type is specified as PART_TIME. Assuming the employment_type is accurate, weekly hours will likely be less than 40.

📝 Enhancement Note: Salary is estimated based on typical part-time retail associate wages in Holly Springs, NC, considering the entry-level nature and the retail industry standard. Benefits are listed as provided by the company, with notes on potential eligibility. The discrepancy between "Working Hours: 40" and "PART_TIME" employment type needs clarification; assuming PART_TIME is the definitive characteristic.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts, Crafts, and Home Decor)

Company Size: Michaels is a large publicly traded company with over 1,300 stores in North America and a significant online presence. This implies established processes, structured training programs, and opportunities for advancement within a large organization.

Founded: 1973. With decades of operation, Michaels has a well-defined brand identity and a deep understanding of its customer base and market.

Team Structure:

• The Art Framer will likely be part of a store-level team, reporting to a Store Manager or Assistant Manager.

• The Custom Framing department may have a dedicated Framing Manager or Lead Framer overseeing operations and staff.

• Collaboration will be required with other store associates, including cashiers and sales floor staff, to ensure a cohesive customer experience.

Methodology:

• Emphasis on Standard Operating Procedures (SOPs) for consistent execution of tasks.

• Customer-centric approach, focusing on building relationships and providing solutions (Elevated ABC Deliver).

• Data-driven decision-making at the corporate level, with store-level execution focused on sales targets, inventory management, and operational efficiency.

• Focus on visual merchandising and maintaining brand standards to create an appealing shopping environment.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' long history and large footprint suggest a culture that values established processes, customer service excellence, and a structured approach to retail operations. The "joy of creativity" mission statement indicates a positive and inspiring work environment.

📈 Career & Growth Analysis

Operations Career Level: This role is at the entry-level (0-2 years experience) within the retail operations and sales spectrum. It provides foundational experience in customer service, sales, and operational execution within a specialized department.

Reporting Structure: The Art Framer will typically report to a Store Manager or Assistant Manager. They may also receive direct guidance from a Framing Manager or Lead Framer if the store has such a position dedicated to the Custom Framing department.

Operations Impact: While not a strategic operations role, the Art Framer directly impacts store-level operational efficiency, customer satisfaction, and revenue generation through sales of custom framing services and general store support. Accurate order fulfillment and excellent customer service contribute to customer loyalty and repeat business.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, design consultation, and operating specialized equipment.

• Sales Advancement: Potential to move into higher sales roles or roles with greater responsibility within the store, such as Key Holder or Assistant Manager.

• Departmental Specialization: With experience, could progress to Lead Framer or Framing Manager roles.

• Cross-Training: Opportunities to gain experience in other store departments, broadening skill sets.

📝 Enhancement Note: The growth path for an Art Framer is typically within the retail store environment, moving up through sales, supervisory, and management roles. Developing strong framing and sales skills can lead to specialized leadership positions within the department.

🌐 Work Environment

Office Type: Public retail store setting.

Office Location(s): Holly Springs, North Carolina, at 164 Grand Hill Place. This is a physical retail store environment where customer interaction is constant.

Workspace Context:

• Primarily operates within the retail floor and the dedicated Custom Framing shop area.

• The framing shop will contain specialized equipment such as framing machinery and a glass cutter, requiring a focus on safety and precision.

• Climate-controlled public areas, with potential for non-climate-controlled stock rooms.

• Some outdoor work may be required for tasks like retrieving shopping carts or during truck unloads.

• Work hours include nights, weekends, and early mornings, reflecting the demands of a retail environment.

Work Schedule: Part-time. Scheduling will be based on store needs, customer traffic patterns, and team coverage, likely requiring flexibility to work various shifts, including weekends and evenings.

📝 Enhancement Note: The work environment is dynamic and customer-focused, with specific safety considerations due to the framing equipment. The schedule demands flexibility, common in retail roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: May involve an online application and potentially an automated screening or brief phone interview to assess basic qualifications and availability.

• In-Person Interview: Typically with a Store Manager or Assistant Manager. This will likely include behavioral questions to assess customer service skills, problem-solving abilities, and cultural fit.

• Skills Assessment: May involve a practical demonstration or discussion of ability to use measuring tools, basic computer operations, and understanding of framing concepts.

• Final Steps: Reference checks and offer.

Portfolio Review Tips:

• While a formal portfolio isn't required, prepare to discuss any relevant past experiences that demonstrate your skills in customer service, sales, creative problem-solving, or attention to detail.

• Be ready to present examples of how you've handled difficult customer situations or achieved sales goals.

Challenge Preparation:

• Be prepared for scenarios related to customer service: "How would you handle a customer who is unhappy with their framing order?" or "How would you approach a customer who seems unsure about their framing choices?"

• Think about how you would prioritize tasks during a busy period, balancing customer assistance, order production, and stocking duties.

• Demonstrate an understanding of the importance of accuracy and quality in custom framing.

📝 Enhancement Note: The interview process for this role will be typical for retail positions, focusing on behavioral competencies, practical skills, and cultural fit rather than a formal operations portfolio review.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, handling cash, and managing sales.

• Custom Framing Software/Tools: Specific software or manual systems for order entry, design, and production planning.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate order specifications.

• Framing Equipment: Includes specialized machinery for cutting mats, joining frames, and potentially heat presses for certain applications.

• Glass Cutter: Essential for custom glass sizing for frames.

Analytics & Reporting:

• Basic reporting capabilities may be available through the POS system for sales performance.

CRM & Automation:

• While not a direct CRM role, customer interactions are key. The POS system may have basic customer data capture.

• Omni-channel systems for managing online orders and in-store pickups.

📝 Enhancement Note: Proficiency with specific framing equipment and a POS system is crucial. The role requires hands-on use of tools rather than complex software suites common in higher-level operations roles.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and building relationships to drive sales and loyalty.

• Creativity & Passion: Embracing the company's mission to fuel the joy of creativity and celebrating it through art and framing solutions.

• Quality & Precision: Commitment to high standards in custom framing production and attention to detail.

• Teamwork & Collaboration: Working effectively with colleagues to ensure smooth store operations and a positive customer experience.

• Efficiency & Productivity: Adhering to SOPs and optimizing workflows to meet sales and production goals.

Collaboration Style:

• Open communication and mutual support among store team members.

• Collaborative approach to customer problem-solving and task delegation.

• Willingness to assist colleagues in various store functions as needed.

• Feedback exchange to improve processes and customer service.

📝 Enhancement Note: Michaels' culture likely emphasizes a supportive, creative, and customer-centric environment, fostering teamwork and a passion for arts and crafts.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Priorities: Juggling customer consultations, order production, stocking, and general store duties simultaneously.

• Handling Difficult Customers: Managing customer expectations and resolving issues related to custom orders or product availability.

• Maintaining Quality Standards: Ensuring consistent high-quality output on all framing projects, especially under time pressure.

• Adapting to Evolving Trends: Staying updated on framing styles, materials, and customer preferences.

Learning & Development Opportunities:

• Framing Skills Mastery: Becoming an expert in various framing techniques, materials, and design principles.

• Sales & Customer Service Enhancement: Developing advanced sales consultation and relationship-building skills.

• Retail Operations Knowledge: Gaining a comprehensive understanding of retail store management, inventory control, and visual merchandising.

• Potential Leadership Training: Opportunities to develop leadership skills for potential advancement to supervisory or management roles.

📝 Enhancement Note: The challenges are typical of customer-facing, production-oriented retail roles, requiring adaptability and strong interpersonal skills. Growth opportunities are focused on skill acquisition within the retail and framing domains.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is unhappy with a custom framing order they received?"

• Sales Approach: "How would you approach a customer to offer custom framing services?" "What steps would you take to understand a customer's needs for their art?"

• Problem-Solving: "Imagine you have multiple framing orders due today and a customer needs immediate assistance. How would you prioritize?"

• Technical Aptitude: "Are you comfortable learning to operate new equipment? Can you describe your experience with measuring or basic computer tasks?"

Company & Culture Questions:

• "Why are you interested in working for Michaels, specifically in the Custom Framing department?"

• "What do you know about Michaels' commitment to creativity and customer service?"

• "How do you handle working in a fast-paced retail environment?"

Portfolio Presentation Strategy:

• Since a formal portfolio is not expected, focus on clearly articulating your relevant experiences from your resume.

• Be prepared to discuss specific examples of successful customer interactions, sales achievements, or instances where you demonstrated attention to detail and problem-solving skills.

• If you have personal projects or past work related to art, design, or crafting, have them in mind to mention as evidence of your creative aptitude.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service skills, a proactive sales attitude, a willingness to learn technical framing skills, and an alignment with Michaels' creative and customer-centric culture.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels Careers Portal.

• Resume Customization: Tailor your resume to highlight customer service achievements, any sales experience, attention to detail, and comfort with learning new technical skills or operating equipment. Use keywords from the job description such as "customer service," "sales," "custom framing," "merchandising," and "cash handling."

• Prepare for Behavioral Questions: Reflect on specific examples from past experiences that demonstrate your ability to handle customer interactions, work as part of a team, solve problems, and maintain a positive attitude.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings, particularly within the Custom Framing department. Understand their focus on creativity and customer experience.

• Practice Your Communication: Be ready to clearly articulate your skills and enthusiasm during the interview. Practice explaining how your experience aligns with the responsibilities of an Art Framer.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.