Analista UX

📍 Job Overview

Job Title: Analista UX

Company: Claro

Location: Buenos Aires, Argentina

Job Type: Full-time

Category: User Experience (UX) Design & Operations

Date Posted: 2026-05-13

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Design, simplify, and enhance the user experience within the "Mi Claro" self-management web-app to establish it as the preferred customer channel.

• Drive innovation in digital customer engagement by focusing on user journeys and the complete design lifecycle, from ideation to implementation.

• Analyze user behavior and application usage data to inform design decisions and identify areas for optimization.

• Collaborate closely with cross-functional teams, including UX designers, content specialists, researchers, developers, and stakeholders, to ensure successful product development.

• Focus on creating intuitive and simple user flows for product and service sales within the digital channel.

📝 Enhancement Note: This role bridges traditional UX design with operational efficiency by focusing on a self-management channel that directly impacts customer service operations and sales conversion rates. The emphasis on data-driven decision-making and collaboration with development teams highlights the operational aspect of ensuring a seamless and effective user experience that drives business objectives.

📈 Primary Responsibilities

• Lead the design process for the "Mi Claro" web-app, encompassing ideation, user journey mapping, low-to-high fidelity prototyping, and user testing to refine user interactions.

• Develop simple, intuitive, and effective user flows that align with business objectives, particularly for product and service sales.

• Analyze user behavior patterns and application usage metrics to identify pain points and opportunities for UX improvement.

• Conduct user testing and gather feedback to validate design concepts and prototypes, iterating based on insights.

• Collaborate effectively with internal UX team members (design, content, research) to ensure cohesive product experiences.

• Liaise with Product Owners and development teams to ensure the feasibility and accurate implementation of proposed UX/UI designs.

• Facilitate clear communication of design decisions, research findings, and user insights to stakeholders and development teams.

• Maintain a continuous feedback loop with Product Owners and developers to guarantee the successful rollout of implemented design solutions.

• Contribute to a data-driven product strategy by leveraging analytics and user data to inform design choices and measure success.

• Support the handoff process of finalized designs to the development team, ensuring all necessary assets and specifications are provided.

📝 Enhancement Note: The responsibilities clearly outline a full-cycle UX design role with a strong emphasis on operational outcomes for a customer-facing digital platform. The inclusion of sales flow optimization and direct collaboration with development and product management indicates a need for strong project management and cross-functional communication skills, crucial for operational success in a digital product environment.

🎓 Skills & Qualifications

Education: Bachelor's degree in Graphic Design, Human-Computer Interaction, Psychology, or a related field.

Experience: A minimum of 2 years of proven experience in digital product design and development.

Required Skills:

• UX/UI Design: Demonstrated ability in user experience and user interface design principles.

• Prototyping: Proficiency in creating low, medium, and high-fidelity prototypes using tools like Figma.

• User Journey Mapping: Experience in mapping and optimizing customer journeys within digital platforms.

• User Testing: Ability to plan, conduct, and analyze user testing sessions.

• Figma Proficiency: Expert-level skills in using Figma for design, prototyping, and collaboration.

• Analytics Tools: Proficient use of Google Analytics to interpret user behavior and track key performance indicators.

• Data Analysis: Competency in SQL or similar tools for querying and analyzing user data.

• Interaction Design: Strong understanding of interaction design principles to create intuitive user interfaces.

• Agile Methodologies: Experience working within Agile development frameworks and adapting to changing priorities.

• Data-Driven Decision Making: A strong inclination and ability to use data to inform design strategies and product decisions.

• Communication Skills: Excellent verbal and written communication skills for presenting designs and collaborating with diverse teams.

• English Proficiency: Intermediate level of English for effective communication in a multinational company.

Preferred Skills:

• Experience with other prototyping or wireframing tools.

• Familiarity with UX research methodologies beyond user testing.

• Understanding of front-end development principles (HTML, CSS, JavaScript) to better inform design feasibility.

• Experience in the telecommunications industry or with self-service platforms.

• Knowledge of A/B testing principles for optimizing user interfaces.

📝 Enhancement Note: The requirement for SQL and Google Analytics, alongside Figma, suggests a blend of design and analytical skills. This is common in operations-focused UX roles where design decisions must be validated and optimized through data, emphasizing the quantitative aspect of UX in driving business outcomes. The "data-driven" requirement reinforces this operational focus.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 digital product design projects demonstrating the full UX/UI design lifecycle.

• Include case studies that clearly articulate the problem statement, your role, the design process, user research/testing conducted, and the final solution.

• Highlight specific examples of how your designs improved user flows, particularly for sales or self-service functionalities.

• Quantify the impact of your design solutions using metrics where possible (e.g., conversion rate improvements, task completion rates, reduction in support queries).

Process Documentation:

• Clearly outline your approach to user research and testing, including methodologies used and how insights were translated into design improvements.

• Detail your process for collaborating with development teams, including handoff procedures and ensuring design fidelity during implementation.

• Show evidence of how you've used data (e.g., Google Analytics, SQL queries) to inform design decisions and iterate on existing features.

• Document your experience in simplifying complex processes into intuitive user interfaces.

📝 Enhancement Note: For a UX role with operational implications, the portfolio should not just showcase aesthetics but also demonstrate a systematic approach to problem-solving, user-centric design, and the ability to deliver measurable business results. The emphasis on process documentation and data utilization is key for operations roles.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Mid-Level UX Analyst in Buenos Aires, Argentina, with 2-5 years of experience, the estimated annual salary range is ARS 4,800,000 - ARS 8,400,000. This range can vary based on specific skills, interview performance, and the company's compensation structure.

Benefits:

• Comprehensive health insurance plan (medical, dental, vision).

• Opportunities for professional development and continuous learning.

• Access to Claro's suite of telecommunications services at preferential rates.

• Hybrid work model offering flexibility between home and office.

• Paid time off, including vacation days and national holidays.

• Potential for performance-based bonuses.

• Employee assistance programs.

Working Hours: Standard full-time work week, typically 40 hours, with flexibility for hybrid work arrangements. Specific daily hours may be discussed during the interview process.

📝 Enhancement Note: The salary range is estimated based on general market data for Buenos Aires, Argentina, for a mid-level UX role in the technology/telecom sector. It's crucial to note that actual compensation can vary significantly. Benefits are typical for large corporations in the region, with a focus on health and professional growth, common for attracting and retaining talent in operations-intensive roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications & Technology. Claro is a major player in the Latin American telecommunications market, offering a wide range of services including mobile, fixed-line, internet, and pay TV. This industry context means operations are critical for customer satisfaction and service delivery.

Company Size: Large Enterprise (typically 10,000+ employees globally). This size suggests established processes, a structured environment, and opportunities for large-scale impact.

Founded: The company's history is extensive, with Claro operating under its current brand since 2003, but its roots trace back much further through various acquisitions and legacy operations. This long history implies a mature operational framework.

Team Structure:

• The UX team likely operates within a larger Product, Digital, or Technology department.

• It's expected to be a collaborative unit comprising UX Designers, UI Designers, UX Researchers, and Content Strategists.

• This team works closely with Product Managers/Owners, Development teams (front-end and back-end), and potentially Marketing and Customer Service operations.

Methodology:

• Data Analysis & Insights: Emphasis on leveraging user data from tools like Google Analytics and SQL to drive product decisions and measure UX effectiveness.

• Agile Development: The team operates within Agile frameworks (e.g., Scrum, Kanban), requiring adaptability and iterative design processes.

• User-Centric Design: A core methodology focused on understanding and meeting user needs through research, testing, and iterative design.

• Cross-Functional Collaboration: Strong emphasis on working with stakeholders from development, product, and business units to ensure alignment and successful product implementation.

Company Website: https://www.claro.com.ar/

📝 Enhancement Note: Claro's scale in the telecommunications sector means that operational efficiency and user experience for digital channels like "Mi Claro" are paramount. The company's culture likely values structured processes, data-driven insights, and a focus on delivering reliable services, which directly informs how a UX role would function.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level Analyst, requiring independent contribution and the ability to manage design tasks from conception to implementation. It signifies a transition from junior-level execution to more strategic involvement in product design and optimization.

Reporting Structure: The Analista UX will likely report to a Senior UX Designer, UX Manager, or Head of Digital Product. They will collaborate closely with Product Owners and development leads, requiring strong interpersonal and communication skills to influence decisions and drive alignment.

Operations Impact: The UX Analyst plays a critical role in enhancing the "Mi Claro" self-management channel. By improving user experience and driving adoption, they directly impact operational efficiency by reducing the load on customer support, increasing sales conversion rates through intuitive digital pathways, and ultimately contributing to customer satisfaction and retention. Their work is fundamental to the digital operational strategy of the company.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in specific areas of UX/UI, such as interaction design, user research, or mobile UX.

• Leadership: Potential to advance to a Senior UX Designer or UX Lead role, managing projects and mentoring junior team members.

• Cross-Functional Movement: Possibility to transition into Product Management, Digital Strategy, or related operational roles within the company, leveraging their deep understanding of user needs and digital product development.

• Skill Development: Exposure to large-scale digital transformation projects and advanced analytics tools, fostering continuous learning and career advancement.

📝 Enhancement Note: The growth trajectory for a UX Analyst in a large organization like Claro often involves deepening technical UX skills, moving into team leadership, or pivoting into product management or broader operational strategy roles. The emphasis on data and operational efficiency in this role provides a strong foundation for such transitions.

🌐 Work Environment

Office Type: Hybrid. Employees are expected to work from the office a portion of the week, with the remainder being remote. This model aims to balance collaboration and flexibility.

Office Location(s): The primary office location is specified as Av. de Mayo, Buenos Aires. This is a central business district, easily accessible via public transportation.

Workspace Context:

• Collaborative Environment: The office space is likely designed to foster teamwork, with open areas, meeting rooms, and potentially dedicated collaboration zones for UX and development teams.

• Technology & Tools: Access to standard office technology, high-speed internet, and potentially specialized hardware for design and testing. The team will rely heavily on digital collaboration tools and the specified software stack (Figma, analytics platforms).

• Team Interaction: Regular opportunities for in-person collaboration with UX team members, developers, Product Owners, and other stakeholders, facilitating rapid iteration and problem-solving.

Work Schedule: The standard work schedule is typically Monday to Friday, with core hours for collaboration. The hybrid model allows for flexibility in choosing which days to work remotely, provided business needs and team collaboration requirements are met.

📝 Enhancement Note: The hybrid model and central office location suggest a dynamic work environment typical of a large corporation. For operations-focused roles like this, the ability to collaborate effectively in person for critical decision-making and design sessions, while also leveraging remote flexibility for focused work, is a key characteristic.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with HR or a recruiter to assess basic qualifications, interest, and cultural fit.

• Technical Interview (UX Focus): An in-depth discussion with a UX Manager or Senior Designer, covering your portfolio, design process, problem-solving approach, and experience with tools like Figma and analytics. Expect hypothetical scenarios and discussions about past projects.

• Case Study Presentation: You will likely be asked to present one or two case studies from your portfolio, detailing your approach, decisions, and outcomes. Prepare to discuss how you used data and user feedback.

• Cross-Functional Interview: A meeting with Product Owners, Developers, or other stakeholders to assess collaboration skills, communication clarity, and understanding of business objectives and technical feasibility.

• Final Interview: Potentially a discussion with a higher-level manager or department head to confirm fit and discuss career aspirations.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best showcase your skills in user flow design, problem-solving, and data-informed decision-making for digital products, especially those involving sales or self-service.

• Structure Your Case Studies: For each project, clearly define the problem, your role and responsibilities, the design process (research, ideation, prototyping, testing, iteration), the solutions implemented, and the measurable results or impact.

• Highlight Operations Impact: Emphasize how your design decisions contributed to operational efficiency, increased conversion rates, or improved customer satisfaction and self-sufficiency. Use metrics whenever possible.

• Showcase Tool Proficiency: Demonstrate your mastery of Figma for interactive prototypes and clearly explain how you've used Google Analytics and/or SQL to inform your design choices and measure success.

• Be Prepared to Discuss: Articulate your decision-making process, trade-offs you made, and how you handled challenges and feedback.

Challenge Preparation:

• Design Exercise: Be prepared for a take-home or live design exercise, likely involving improving an existing user flow or designing a new feature for a digital product. Focus on your process, not just the final output.

• Data Interpretation: Practice analyzing sample data (e.g., user analytics, A/B test results) and explaining how you would use it to make design decisions.

• Stakeholder Communication: Rehearse how you would present your design rationale, defend your decisions, and collaborate with developers and product managers.

📝 Enhancement Note: The interview process emphasizes not only design craft but also the ability to collaborate, communicate effectively, and demonstrate a data-driven, operations-minded approach to UX. The portfolio is a critical component, requiring candidates to showcase quantifiable impact and process rigor.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for UI design, prototyping, and collaboration. Expect to create detailed wireframes, mockups, and interactive prototypes.

• Prototyping Tools: Proficiency in Figma's prototyping features is essential; familiarity with other tools (e.g., Sketch, Adobe XD, InVision) may be beneficial.

• User Testing Platforms: Experience with tools for remote or in-person user testing (e.g., UserTesting.com, Lookback, Maze) is valuable for validating designs.

Analytics & Reporting:

• Google Analytics: Crucial for understanding user behavior, tracking conversions, and measuring the performance of digital features.

• SQL: Essential for querying databases to extract and analyze user data, supporting data-driven design decisions.

• Data Visualization Tools: Familiarity with tools like Tableau, Power BI, or even advanced Excel for presenting data insights could be a plus.

CRM & Automation:

• While not directly managing CRM, understanding how customer data flows (potentially from CRM or other customer databases) is important for context.

• Familiarity with how user actions within the web-app might trigger automated customer communications or service workflows is beneficial.

• Integration Tools: Understanding how user interfaces connect with backend systems and APIs is helpful for ensuring feasibility.

📝 Enhancement Note: The technology stack highlights a blend of design and analytical tools, underscoring the role's operational focus. Proficiency in Figma for design, combined with Google Analytics and SQL for data analysis, indicates that this role requires a UX professional who can not only design beautiful interfaces but also measure their effectiveness and impact on business operations.

👥 Team Culture & Values

Operations Values:

• Data-Driven Approach: Decisions are made based on data and evidence, not just intuition. This means a continuous focus on metrics and analytics.

• Customer Centricity: A deep commitment to understanding and solving user problems to create exceptional customer experiences.

• Efficiency & Simplicity: A drive to simplify complex processes and create intuitive, easy-to-use digital products that enhance operational efficiency.

• Collaboration & Teamwork: Strong emphasis on working together, sharing knowledge, and supporting team members to achieve common goals.

• Innovation & Continuous Improvement: A culture that encourages new ideas, experimentation, and constant refinement of processes and products.

Collaboration Style:

• Cross-Functional Integration: Seamless collaboration across UX, Product Management, Development, and Business Stakeholders is expected. Open communication channels are vital.

• Agile & Iterative: The team embraces agile principles, involving frequent feedback loops, iterative development, and adaptability to changing priorities.

• Knowledge Sharing: Encouragement of sharing best practices, learnings from research and analytics, and design patterns across the team.

• Constructive Feedback: A culture where constructive feedback is welcomed and utilized for continuous improvement of designs and processes.

📝 Enhancement Note: The values emphasize a practical, results-oriented approach to UX, aligning closely with operational goals. The focus on data, efficiency, and collaboration suggests a mature team environment where UX is integrated into the broader business and technology operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively translating user requirements and business objectives into cohesive and effective design solutions within a large organization.

• Data Interpretation Complexity: Deriving actionable insights from large datasets and complex user behaviors to inform design decisions.

• Cross-Functional Alignment: Navigating diverse stakeholder priorities and ensuring buy-in for design recommendations across different departments.

• Keeping Pace with Digital Evolution: Staying current with rapidly evolving UX trends, design tools, and user expectations in the fast-paced telecommunications sector.

• Implementing New Features: Ensuring smooth integration of new features and design iterations into the existing "Mi Claro" platform while maintaining stability and performance.

Learning & Development Opportunities:

• Advanced UX/UI Training: Access to internal or external training programs to deepen expertise in areas like advanced interaction design, usability testing, or specific design software.

• Data Analytics Workshops: Opportunities to enhance skills in data analysis, SQL, and leveraging analytics platforms for deeper user insights.

• Industry Conferences & Webinars: Participation in relevant UX, product development, and digital transformation events to stay abreast of industry best practices.

• Mentorship Programs: Potential to be mentored by senior UX professionals or product leaders within Claro.

• Exposure to Large-Scale Projects: Gaining experience on complex, high-impact digital projects that influence millions of users.

📝 Enhancement Note: The challenges highlight the dual nature of the role – balancing creative design with analytical rigor and operational constraints. The learning opportunities are geared towards developing both specialized UX skills and broader strategic thinking, preparing individuals for advanced roles within operations and product development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used data (e.g., from Google Analytics or SQL) to significantly improve a user flow or product feature. What was your process, and what was the outcome?" (Focus on data-driven design, analytical skills, and measurable impact).

• "Walk me through your process for designing a new feature for a self-service application, from initial concept to handoff to development. How did you ensure it met both user needs and business objectives?" (Focus on end-to-end design process, collaboration, and operational alignment).

Company & Culture Questions:

• "What interests you about working at Claro, and specifically on the 'Mi Claro' web-app?" (Research Claro's mission, recent digital initiatives, and the importance of customer self-service in telecom).

• "How do you handle disagreements with developers or product managers regarding design decisions?" (Focus on communication, negotiation, data-backed arguments, and collaborative problem-solving).

Portfolio Presentation Strategy:

• Quantify Everything: For each case study, clearly state the problem, your solution, and the quantifiable results (e.g., X% increase in conversion, Y% reduction in support tickets, Z% improvement in task completion).

• Show Your Process: Don't just show the final screens. Detail your research, wireframing, prototyping, testing, and iteration steps. Explain why you made certain decisions.

• Emphasize Collaboration: Highlight how you worked with developers, product managers, and other stakeholders. Show examples of effective handoffs.

• Tell a Story: Structure your presentation like a narrative. Engage your audience by setting the context, presenting the challenge, detailing your journey, and concluding with the impact.

• Be Prepared for Deep Dives: Anticipate detailed questions about specific design choices, user research findings, and the technical feasibility of your proposed solutions.

📝 Enhancement Note: Interview preparation for this role requires a dual focus: demonstrating strong UX craft and a systematic, data-informed approach to problem-solving that aligns with operational efficiency and business goals. Candidates should be ready to articulate their process and quantify their impact.

📌 Application Steps

To apply for this Analista UX position:

• Submit your application through the provided application link on the Claro Careers portal.

• Customize Your Resume: Tailor your resume to highlight your 2+ years of experience in digital product design, proficiency with Figma, Google Analytics, SQL, and your understanding of user journey mapping and data-driven decision-making. Use keywords from the job description.

• Prepare Your Portfolio: Ensure your portfolio is up-to-date, showcases 2-3 strong case studies with quantifiable results, and clearly demonstrates your UX/UI process, especially for self-service or sales-oriented digital products. Make sure it's easily accessible (link to a personal website or a shared document).

• Practice Your Pitch: Rehearse presenting your portfolio case studies, focusing on articulating your design process, collaboration methods, and the operational impact of your solutions. Be ready to answer strategy and behavioral questions.

• Research Claro: Familiarize yourself with Claro's services, their digital presence (especially the "Mi Claro" app if accessible), and their stated company values to demonstrate genuine interest and cultural alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.