Americas Area AV Design Consultant Assistant Director

📍 Job Overview

Job Title: Americas Area AV Design Consultant Assistant Director

Company: EY

Location: Alpharetta, GA; Atlanta, GA; Austin, TX; Boston, MA; Chicago, IL; Cleveland, OH; Dallas, TX; Fort Worth, TX; Jacksonville, FL; Los Angeles, CA; Minneapolis, MN; Jericho, NY; Philadelphia, PA; Raleigh, NC; Rochester, NY; San Francisco, CA; Seattle, WA; Secaucus, NJ; Washington, DC; Hoboken, NJ

Job Type: Full-time

Category: Technology Consulting / Operations

Date Posted: 2026-09-01

Experience Level: 8-10 years (with progression)

Remote Status: Hybrid (40-60% in-office)

🚀 Role Summary

• Leads the strategic planning, design, and implementation of advanced audio-visual (AV) service solutions for EY's office projects across the Americas.

• Drives AV experience design and solutioning, integrating cutting-edge AV products and services into conference rooms to enhance user experience and operational efficiency.

• Manages critical relationships with diverse stakeholders, including Real Estate, IT, Facilities, project management teams, and external architects and integrators, acting as a trusted advisor.

• Oversees the Request for Proposal (RFP) process for AV solutions, including vendor selection and budget alignment, ensuring cost efficiency and global design consistency.

• Stays abreast of emerging AV technologies and industry best practices, providing thought leadership and strategic recommendations to optimize the technology landscape.

📝 Enhancement Note: This role, while titled "Assistant Director," appears to be a senior individual contributor with significant consulting and project oversight responsibilities, rather than a direct management role of a large team. The emphasis is on strategic design, stakeholder influence, and technical expertise in AV solutions within a large corporate real estate and technology context.

📈 Primary Responsibilities

• Develop and implement strategic AV service solutions for EY's office projects, aligning technology with business requirements.

• Collaborate closely with Business Relationship Managers (BRMs), Real Estate (RE) portfolio leaders, and Facilities Management (FM) to ensure technology integration meets business and operational needs.

• Conduct detailed analysis of project floor plans and room configurations to ensure optimal application of AV technologies, including power and data considerations.

• Drive the "end-to-end" conference room experience by integrating AV products, services, and control systems, ensuring seamless user interaction.

• Manage the full RFP lifecycle for AV solutions, from scope definition and documentation to vendor evaluation and recommendation, ensuring alignment with budget targets.

• Partner with IT PMO, architects, and project management teams to ensure successful AV solution deployment and integration into broader project plans.

• Collect user feedback and collaborate with ESPM Product Teams to iteratively improve AV solutions and user experiences.

• Maintain a deep understanding of EY's business and operating model to effectively position and promote Conference Room Technology Services.

• Act as a thought leader in AV design and best practices, maintaining expertise in architectural standards, implementation solutions, and emerging technologies.

• Ensure AV designs promote cost efficiency and global consistency across EY's office portfolio.

📝 Enhancement Note: The responsibilities highlight a strong blend of technical AV expertise, strategic consulting, and project management within a large, complex corporate environment. The role requires not only technical design but also effective communication and relationship management to influence stakeholders and drive adoption of AV solutions.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in a related technology field (Computer Science, Engineering, Information Technology, etc.) or equivalent practical work experience. Experience:

• Approximately 8-10 years of progressive experience in a consulting, product management, or project management role focused on audio-visual solutions.

• Demonstrated ability to manage increasingly complex job responsibilities, from initial consulting to project completion. Required Skills:

• Mastery-level knowledge of conference room technologies, including:

  • AV industry standards, trends, and best practices.
  • Audio Visual transport devices (including AVoIP).
  • Display technologies (LCDs, projection systems, direct-view LED).
  • Wireless presentation devices.
  • Room controller systems (e.g., Crestron, Extron, AMX).
  • Room reservation systems (e.g., Outlook, Reserve, ERS, EMS).
  • Interactive Whiteboards.
  • Standards-based Videoconferencing (e.g., Cisco, Poly).
  • Microsoft conference room technology (Surface Hubs, Microsoft Teams Rooms).

• Strong analytical and problem-solving abilities to manage multiple priorities and drive financially and technically sound solutions.

• Excellent interpersonal and communication skills (oral and written English) for cross-business discussions in a geographically dispersed, matrixed organization.

• Advanced consultative questioning and influence management skills to understand directives and recommend viable solutions.

• Proficiency in project management, including technology infrastructure design and implementation, to deliver projects on time and within scope/budget.

• Knowledge of external vendor and supplier products and services in the AV industry for effective vendor management.

• Ability to adapt personal communication style and maintain composure under pressure. Preferred Skills:

• Familiarity with:

  • Condeco systems.
  • Four Winds Technology.
  • Digital signage platforms.

• Industry certifications such as CTS-I (InfoComm Certified Technology Specialist - Installer) or CTS-D (Certified Technology Specialist - Designer).

📝 Enhancement Note: The "Mastery level of Knowledge" requirement for specific AV technologies indicates a need for deep, hands-on expertise. The emphasis on "Consulting" and "Project Management" suggests that candidates must not only understand the technology but also how to apply it strategically and manage its implementation effectively within a corporate setting. The preferred certifications are highly valuable indicators of specialized AV knowledge.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Documented experience in designing and implementing comprehensive AV solutions for corporate environments, showcasing end-to-end project lifecycles.

• Case studies demonstrating successful application of AV technologies to meet specific business requirements, highlighting problem identification and solution design.

• Examples of strategic planning for AV infrastructure, including considerations for scalability, global consistency, and future technology adoption.

• Evidence of managing the RFP process, including sample RFP components, evaluation criteria, and vendor selection rationale for AV projects.

• Demonstrations of how cost efficiency and user experience were balanced in AV design decisions. Process Documentation:

• Workflow examples illustrating the process of gathering business requirements for AV solutions and translating them into technical specifications.

• Documentation of AV system design principles, including room layout, power/data planning, and integration strategies.

• Examples of AV project plans, demonstrating timeline management, resource allocation, and risk mitigation strategies.

• Case studies detailing the implementation of AV solutions, including troubleshooting and successful deployment phases.

• Metrics and reporting examples that demonstrate the impact and effectiveness of implemented AV solutions on user experience and operational efficiency.

📝 Enhancement Note: For this role, a portfolio should emphasize strategic AV design, successful project execution, and the ability to manage complex stakeholder relationships. Candidates should be prepared to showcase how they've leveraged AV technology to solve business problems, optimize costs, and improve user experiences within corporate settings. The focus is on strategic application and project delivery, not just technical specification.

💵 Compensation & Benefits

Salary Range:

• US National Range: $120,000 - $224,400 per year.

• New York City Metro Area, Washington State, and California (excluding Sacramento): $144,000 - $255,000 per year.

📝 Enhancement Note: The salary ranges provided are based on the job description's explicit mention of US pay transparency laws and specific regional adjustments. The higher range for major metropolitan areas reflects higher costs of living and market demand for specialized technology consulting roles. The "Assistant Director" title and 8-10 years of experience suggest this role sits at a senior level, justifying these figures.

Benefits:

• Comprehensive medical and dental coverage.

• Pension and 401(k) plans.

• Flexible vacation policy, allowing employees to determine needed time off.

• Paid time off for EY-designated holidays, winter/summer breaks, and personal/family care needs.

• Support for physical, financial, and emotional well-being through various leave options. Working Hours:

• Standard 40 hours per week.

• May require periodic allocation of additional time to support multiple demands, issues, and varying time zones.

• Hybrid work model requires 40-60% in-office presence over the course of an engagement, project, or year.

📝 Enhancement Note: The hybrid work arrangement specifies a significant in-office component, emphasizing collaboration and project presence. The need to support varying time zones and multiple demands indicates a dynamic work environment common in global consulting firms.

🎯 Team & Company Context

🏢 Company Culture

Industry: Professional Services (specifically, a Big Four accounting and professional services firm with a strong focus on technology consulting).

Company Size: EY is a global organization with tens of thousands of employees worldwide. This specific role is part of the Americas Area, indicating a large regional presence within the global structure.

Founded: EY has a long history, tracing its roots back to the late 19th century, evolving through mergers to become the global powerhouse it is today. This legacy suggests a culture built on established practices, client trust, and continuous adaptation.

Team Structure:

• This role operates within the Americas Area AV Design Consulting team, likely reporting to a PD&C (Program Delivery & Construction) Lead or similar.

• While an individual contributor, the role requires significant influence and management capacity over peers, vendors, and suppliers to execute design plans and deploy AV solutions.

• Close collaboration with cross-functional teams such as Business Relationship Management (BRM), Real Estate (RE), Facilities Management (FM), and IT Project Management Office (PMO) is essential. Methodology:

• Data-Driven Design: Leveraging business requirements and technical data to inform AV solution design and implementation.

• Consultative Approach: Acting as a trusted advisor to business stakeholders, understanding needs, and recommending appropriate technology solutions.

• Process Optimization: Identifying opportunities to eliminate redundancies, drive cost efficiency, and ensure global consistency in AV designs and applications.

• Agile Implementation: Adapting to evolving project demands, issues, and time zones, with a focus on iterative improvement based on user feedback.

Company Website: https://www.ey.com/

📝 Enhancement Note: EY's culture emphasizes collaboration, continuous learning, and a commitment to "building a better working world." For this role, it translates to a dynamic environment where technology expertise is applied strategically to solve complex business challenges for clients and internal operations. The "Big Four" status implies a structured, high-performance culture with significant opportunities for professional development.

📈 Career & Growth Analysis

Operations Career Level: This role represents a senior-level individual contributor, akin to an Assistant Director or Senior Consultant, with significant expertise and responsibility in AV design and consulting. It sits at a critical intersection of technology, real estate, and business operations.

Reporting Structure: The role reports to a PD&C Lead but requires the capacity to manage and influence peers, vendors, and project teams, demonstrating leadership without direct hierarchical management of a large team.

Operations Impact: The AV Design Consultant Assistant Director plays a pivotal role in shaping the physical workspace experience for EY employees and clients. By ensuring effective and modern AV solutions, this role directly impacts:

• Productivity and Collaboration: Enabling seamless communication and collaboration through advanced AV systems.

• Client Experience: Enhancing the professional image and functionality of meeting spaces for client interactions.

• Operational Efficiency: Driving cost savings through optimized technology deployment and vendor management.

• Employee Experience: Contributing to a modern, functional, and user-friendly work environment.

Growth Opportunities:

• Specialization: Deepen expertise in specific AV technologies, emerging trends (e.g., AI in AV, advanced AVoIP), or related fields like unified communications.

• Leadership Development: Transition into team leadership roles within AV design, IT infrastructure, or project management, potentially managing a team of consultants or project managers.

• Cross-Functional Mobility: Leverage AV and project management expertise to move into broader IT strategy, real estate technology integration, or corporate services leadership roles within EY.

• Industry Recognition: Pursue advanced certifications (e.g., CTS-D) and contribute to industry forums, enhancing personal brand and professional standing.

• Global Exposure: Work on projects with international scope, gaining experience with diverse regulatory environments and technological standards.

📝 Enhancement Note: The "Assistant Director" title, combined with the required experience and scope of responsibility, positions this role as a key contributor with significant autonomy and influence. Growth paths likely involve increasing strategic leadership, broader project portfolio management, or specialization in advanced technology areas within EY's global operations.

🌐 Work Environment

Office Type: Hybrid work model, requiring 40-60% of time spent in the office. This suggests a blend of collaborative in-person work and remote flexibility. The offices are located in major US cities, indicating modern, professional corporate environments.

Office Location(s): The role is available in numerous major metropolitan areas across the US, including Alpharetta, Atlanta, Austin, Boston, Chicago, Cleveland, Dallas, Fort Worth, Jacksonville, Los Angeles, Minneapolis, Jericho, Philadelphia, Raleigh, Rochester, San Francisco, Seattle, Secaucus, Washington, D.C., and Hoboken. This wide distribution allows for flexibility in candidate location and emphasizes the national scope of the role.

Workspace Context:

• Collaborative Environment: The hybrid model and emphasis on stakeholder engagement suggest a workplace that values in-person collaboration for brainstorming, design reviews, and team alignment.

• Technology-Rich: As an AV design consultant, the individual will likely work with state-of-the-art AV equipment and integrated technology solutions within EY's offices. Access to relevant design and project management software will be standard.

• Cross-Functional Interaction: The role necessitates frequent interaction with various teams (IT, Real Estate, Facilities, Project Management, Business Units), fostering a dynamic and interconnected work environment.

Work Schedule: The standard 40-hour work week is complemented by the need to support multiple demands and varying time zones, indicating a flexible but potentially demanding schedule, especially during critical project phases.

📝 Enhancement Note: The extensive list of office locations suggests a highly distributed team structure where candidates can be based in a hub city. The hybrid requirement means candidates must be comfortable with both remote work and regular in-office presence, facilitating collaboration with local and remote stakeholders.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: HR or Recruiter screens for basic qualifications, experience, and cultural fit.

2. Hiring Manager Interview: Deeper dive into technical expertise, project management experience, and understanding of AV solutions. Discussion of role responsibilities and team dynamics.

3. Technical/Consulting Assessment: This may involve a case study, a technical challenge, or a presentation of portfolio work related to AV design and implementation. Focus on analytical skills, problem-solving, and strategic thinking.

4. Stakeholder Interviews: Interviews with potential peers, cross-functional partners (e.g., from Real Estate, IT), or senior leaders to assess collaboration style, communication effectiveness, and influence.

5. Final Interview/Offer: Discussions with senior leadership, final offer negotiation.

Portfolio Review Tips:

• Structure: Organize your portfolio logically, perhaps by project type or by showcasing a range of skills (design, implementation, RFP management, stakeholder communication).

• Case Studies: For each significant project, provide a brief overview of the client/scenario, the challenge, your role, the solution designed and implemented, and the measurable outcomes (e.g., improved user satisfaction, cost savings, enhanced collaboration).

• Technical Depth: Clearly articulate the AV technologies used, design considerations (room acoustics, lighting, network), and integration challenges overcome.

• Process Focus: Demonstrate your understanding of the AV project lifecycle, from initial consultation and requirements gathering to design, procurement, installation oversight, and post-implementation review.

• Quantifiable Results: Whenever possible, use metrics to demonstrate the impact of your work. For example, "Reduced AV support tickets by X%," "Achieved Y% cost savings through competitive RFP process," or "Increased meeting room utilization by Z%."

• EY Alignment: Tailor your presentation to highlight experience relevant to EY's scale, global nature, and focus on professional services.

Challenge Preparation:

• AV Design Scenario: Be prepared to analyze a hypothetical office space and propose an AV solution, justifying your technology choices, budget considerations, and integration plan.

• RFP Analysis: Discuss your experience with developing and responding to RFPs for AV services, including key components and evaluation criteria.

• Stakeholder Management Scenarios: Prepare examples of how you've managed difficult stakeholder conversations, resolved conflicts, or influenced decisions related to AV projects.

• Technology Trends: Be ready to discuss current and emerging trends in AV technology (e.g., AVoIP, cloud-based AV management, AI integration) and their potential application within a large enterprise.

📝 Enhancement Note: The interview process will likely scrutinize not only technical AV knowledge but also the candidate's ability to operate as a strategic consultant within a large, complex organization. A well-curated portfolio demonstrating successful project delivery, stakeholder management, and quantifiable results will be crucial.

🛠 Tools & Technology Stack

Primary Tools:

• AV Design Software: AutoCAD (for floor plans, cable runs), potentially specialized AV design tools.

• Project Management Software: Microsoft Project, Asana, Jira, or similar for tracking project timelines, tasks, and resources.

• Collaboration Suites: Microsoft Teams, Zoom, Webex (for communication and virtual meetings).

• RFP/Procurement Tools: Familiarity with enterprise procurement systems and processes.

Analytics & Reporting:

• Performance Dashboards: Tools for visualizing AV system performance, utilization, and issue tracking.

• Budgeting & Financial Tools: Excel for budget management, potentially integrated ERP systems.

CRM & Automation:

• Room Reservation Systems: Outlook Room Booking, Condeco, EMS, Reserve.

• AV Control Systems: Crestron, Extron, AMX programming and configuration knowledge is highly valuable.

• AV over IP (AVoIP) Technologies: Understanding of network protocols and hardware for transmitting AV signals over IP networks.

• Videoconferencing Platforms: Cisco, Poly, Microsoft Teams Rooms, Zoom Rooms.

📝 Enhancement Note: While specific tool names are not listed, the job description heavily implies the need for expertise in a wide range of AV hardware, software, and networking technologies. Candidates should be prepared to discuss their experience with enterprise-grade AV systems and their integration into corporate IT infrastructure. Proficiency in AV control systems and AVoIP is particularly highlighted.

👥 Team Culture & Values

Operations Values:

• Integrity and Trust: As part of EY, a commitment to high ethical standards and building trust is paramount. This applies to client interactions, vendor relationships, and internal dealings.

• Collaboration and Teamwork: The hybrid model and cross-functional nature of the role emphasize the importance of working effectively with diverse teams, both in person and remotely.

• Innovation and Continuous Improvement: A drive to explore and implement new technologies and optimize existing processes to enhance user experience and drive efficiency.

• Client Focus: Understanding and exceeding the needs of internal business stakeholders, acting as a trusted advisor to ensure technology solutions deliver tangible value.

• Excellence and Quality: A commitment to delivering high-quality AV designs and implementations that meet stringent professional standards.

Collaboration Style:

• Consultative and Advisory: The role requires building trust and acting as a subject matter expert to guide stakeholders and influence decisions.

• Cross-Functional Integration: Seamless collaboration across IT, Real Estate, Facilities, and business units is critical for successful AV project delivery.

• Proactive Communication: Maintaining open lines of communication with all parties involved, providing regular updates, and proactively addressing potential issues.

• Feedback-Driven: A culture of seeking and incorporating feedback from end-users and stakeholders to refine AV solutions and improve the overall user experience.

📝 Enhancement Note: EY's core values of integrity, teaming, excellence, and courage likely shape the team's culture. For this role, it means a professional, ethical, and highly collaborative approach to problem-solving, with a strong emphasis on delivering high-quality, impactful AV solutions.

⚡ Challenges & Growth Opportunities

Challenges:

• Managing Diverse Stakeholder Needs: Balancing the requirements of various business units, IT, and Real Estate departments, each with potentially different priorities and technical understandings.

• Rapid Technological Evolution: Keeping pace with the constantly changing landscape of AV technology and integrating new solutions effectively and cost-efficiently.

• Global Consistency vs. Local Needs: Ensuring standardized AV designs across the Americas Area while accommodating specific regional requirements or preferences.

• Budget Constraints: Delivering state-of-the-art AV solutions within defined project budgets, requiring strong negotiation and vendor management skills.

• Integration Complexity: Seamlessly integrating AV systems with existing IT infrastructure, network, and security protocols.

Learning & Development Opportunities:

• Specialized AV Certifications: Pursuing advanced certifications like CTS-D, or vendor-specific certifications (Crestron, Extron, Cisco, Poly) to deepen technical expertise.

• Emerging Technology Training: Access to training on new AV technologies such as AVoIP, AI-driven AV management, advanced collaboration tools, and immersive display technologies.

• Project Management Methodologies: Further development in Agile or other project management frameworks relevant to technology deployments.

• Consulting Skills Enhancement: Training in advanced stakeholder management, negotiation, and strategic advisory techniques.

• Cross-Functional Exposure: Opportunities to learn about other areas of EY's operations, such as IT infrastructure, cybersecurity, or workplace strategy, broadening career horizons.

📝 Enhancement Note: The challenges inherent in this role—managing complex projects, rapid tech changes, and diverse stakeholders—are also the primary drivers for growth. EY's commitment to development means candidates can expect support in acquiring new skills and certifications to navigate these challenges effectively.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex AV design project you led from conception to implementation. What were the key challenges, and how did you overcome them?" (Focus on strategic planning, problem-solving, and execution.)

• "How do you approach gathering and translating business requirements for AV solutions in a large corporate environment?" (Assess consultative skills and understanding of user needs.)

• "Walk me through your process for managing an RFP for AV services. What are the critical components, and how do you ensure vendor accountability?" (Evaluate procurement and vendor management expertise.)

• "How do you balance the need for global AV design consistency with specific local requirements or preferences in different office locations?" (Test strategic thinking and adaptability.) Company & Culture Questions:

• "Based on your understanding of EY, how would you contribute to our goal of building a better working world through AV technology?" (Assess cultural alignment and strategic vision.)

• "Describe your experience working in a hybrid or flexible work environment. How do you ensure collaboration and productivity across dispersed teams?" (Gauge adaptability to EY's work model.)

• "How do you stay current with the rapidly evolving AV technology landscape and integrate emerging solutions into corporate environments?" (Evaluate commitment to continuous learning and innovation.) Portfolio Presentation Strategy:

• Executive Summary: Begin with a high-level overview of your most impactful projects, highlighting key achievements and quantifiable results.

• Problem/Solution/Result Framework: For each case study, clearly articulate the business problem, the AV solution you designed and implemented, and the measurable positive outcomes.

• Visual Aids: Use diagrams, floor plans, or concept sketches to illustrate your design thinking and technical solutions.

• Technology Focus: Be prepared to discuss the specific AV technologies, control systems, and network considerations involved in your projects.

• Stakeholder Engagement: Highlight instances where you successfully managed complex stakeholder relationships, secured buy-in, or resolved conflicts.

• Conciseness and Clarity: Present information clearly and concisely, focusing on the most relevant and impactful aspects of your experience. Be ready to answer detailed questions about any project presented.

📝 Enhancement Note: Interview questions will likely probe for evidence of strategic thinking, hands-on technical expertise, strong project management capabilities, and effective stakeholder influence. Candidates should prepare detailed examples that demonstrate their ability to deliver complex AV solutions within a corporate setting.

📌 Application Steps

To apply for this operations position:

• Submit your application through the EY careers portal link provided.

• Tailor your resume: Highlight keywords and experiences directly related to AV design, strategic planning, project management, RFP management, stakeholder engagement, and specific AV technologies mentioned in the job description. Quantify achievements with metrics where possible.

• Prepare your portfolio: Curate a selection of your most relevant projects, focusing on case studies that demonstrate your ability to design, implement, and manage AV solutions from a strategic and operational perspective. Be ready to present and discuss these in detail.

• Research EY: Familiarize yourself with EY's global presence, service offerings (especially in consulting and technology), and their stated values. Understand how your role contributes to their mission of "building a better working world."

• Practice interview responses: Prepare answers to common interview questions, focusing on behavioral examples that showcase your skills in problem-solving, collaboration, technical expertise, and strategic thinking, especially related to AV and corporate environments.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---