ALTERNANCE - Assistant(e) UX UI (H/F)

📍 Job Overview

Job Title: Assistant(e) UX UI (H/F) - Alternance

Company: Hermès

Location: Paris, Île-de-France, France

Job Type: Alternance (Apprenticeship/Internship)

Category: Product Design / UX/UI Design

Date Posted: 2026-05-29

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This apprenticeship offers a foundational role within the Hermès Digital Product team, focusing on enhancing the user experience and interface design for their e-commerce platform and internal tools.

• You will gain hands-on experience in the end-to-end product design lifecycle, from user research and wireframing to interactive prototyping and design system evolution.

• This position is an excellent opportunity to develop skills in collaborative design, agile methodologies, and the creation of compelling digital customer journeys within a luxury brand context.

• The role requires active participation in design workshops, contributing to the visual and interactive elements of digital products, and supporting the broader digital transformation initiatives at Hermès.

📝 Enhancement Note: This role is specifically an "Alternance" position, indicating a formal apprenticeship or internship program aligned with academic studies, typically for students pursuing a Master's degree (Bac+4/5) in Design or Digital fields. The focus on "hermes.com" and "plateforme E-commerce" clearly defines its scope within the online retail sector, emphasizing an omnichannel customer journey. The mention of "agile" and "programme stratégique et international" suggests a dynamic and growth-oriented digital environment.

📈 Primary Responsibilities

• User Journey Design & Exploration:

  • Assist in the discovery and mapping of user journeys for both front-end (customer-facing) and back-end (internal) applications.
  • Conduct digital benchmarking and explore emerging UX trends to inform design recommendations.
  • Collaborate with Product Owners, developers, and testers to ensure a cohesive user experience from concept to implementation.
  • Participate in the functional testing and acceptance (recette) of new features.

• UX/UI Execution & Production:

  • Create and refine wireframes to define layout, structure, and user flow.
  • Translate wireframes into high-fidelity mockups and visual designs for development teams.
  • Develop interactive prototypes to effectively communicate user experience and interaction design.
  • Contribute to collaborative design workshops and brainstorming sessions.
  • Support the evolution and maintenance of Hermès' Design System, ensuring consistency and scalability.

• Content & Communication Support:

  • Assist in the creation of supplementary communication materials, such as presentations and explanatory videos, to articulate design decisions and project progress.

  • Prepare materials and support for internal events related to digital product development.

📝 Enhancement Note: The responsibilities clearly delineate the dual focus on user-centric design (UX) and visual interface design (UI). The specific mention of "front et back" journeys indicates a broad scope of work, encompassing both customer-facing e-commerce experiences and potential internal operational tools. The emphasis on "recette des fonctionnalités" highlights the importance of quality assurance from a design perspective.

🎓 Skills & Qualifications

Education:

Experience:

• Previous experience or demonstrated interest in UX/UI design, digital product development, or related fields, ideally through academic projects or prior internships.

Required Skills:

• Figma Proficiency: Demonstrated ability to use Figma for wireframing, mockups, and prototyping.

• Zeplin Knowledge: Understanding of how to use Zeplin for design handoff to development teams.

• UX Principles: Solid understanding of user-centered design principles, user journey mapping, and usability best practices.

• UI Design Skills: Ability to create visually appealing and intuitive user interfaces.

• Prototyping: Experience in creating interactive prototypes to convey design concepts.

• Communication: Strong verbal and written communication skills, with the ability to articulate design choices and processes clearly.

• Collaboration: Proven ability to work effectively in a team environment, collaborating with cross-functional stakeholders.

• Proactivity & Rigor: A proactive, meticulous, curious, and relatively autonomous approach to tasks.

Preferred Skills:

• Experience with other design and prototyping tools.

• Familiarity with Design Systems and their implementation.

• Basic understanding of front-end and back-end development concepts.

• Experience in luxury e-commerce or retail environments.

• Familiarity with digital benchmarking and trend analysis.

📝 Enhancement Note: The requirement for Figma and Zeplin is critical. Candidates should be prepared to showcase their proficiency with these tools, ideally through their portfolio. The emphasis on "communiquer sur votre processus de création et de présenter vos choix de design" indicates that presentation skills are as important as technical design ability.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Design Process Showcase: Your portfolio should clearly illustrate your design process, from problem definition and user research to ideation, wireframing, prototyping, and final UI design.

• Figma & Zeplin Examples: Include specific examples of projects where you utilized Figma for design and Zeplin for developer handoff. Detail your workflow and rationale for tool usage.

• User Journey Mapping: Demonstrate your ability to map and analyze user journeys, showing how design decisions address user needs and business objectives.

• Interactive Prototypes: Showcase interactive prototypes that highlight user flows, micro-interactions, and overall user experience.

• Design System Contribution (if applicable): If you have experience contributing to or working with Design Systems, provide examples of components, guidelines, or contributions.

Process Documentation:

• Be prepared to discuss your approach to design documentation, including how you organize files, annotate designs for developers, and contribute to design system documentation.

• Highlight your ability to collaborate with development teams by explaining how you facilitate the handoff process and address their queries.

📝 Enhancement Note: For an apprenticeship role, the portfolio should emphasize the candidate's learning potential, understanding of design processes, and proficiency with core tools, rather than extensive professional experience. The focus should be on demonstrating a methodical approach and a strong grasp of UX/UI fundamentals.

💵 Compensation & Benefits

Salary Range:

• As this is an "Alternance" (apprenticeship/internship), compensation will be in accordance with French labor laws for apprenticeships, which typically involve a percentage of the minimum wage (SMIC) or a higher contractual wage, depending on age and the specific apprenticeship contract. This is usually a fixed monthly allowance rather than a salary range.

Benefits:

• Formal Training & Development: Opportunity to gain practical experience and develop professional skills in UX/UI design within a renowned luxury brand.

• Mentorship: Guidance and support from an experienced Lead Product Designer.

• Company Meal Vouchers (Tickets Restaurant): Provided for on-site workdays.

• Partial Reimbursement of Public Transportation: Support for commuting costs within Paris.

• Access to Company Facilities: Depending on the specific site, this may include cafeterias or other employee amenities.

• Internship/Apprenticeship Contract: Formal contract with associated legal protections and benefits as per French law.

Working Hours:

• Typically 40 hours per week, aligned with French labor law for apprenticeships. Specific daily schedules will be confirmed upon hiring, but generally adhere to standard business hours.

📝 Enhancement Note: For an apprenticeship, salary is legally defined as a percentage of the minimum wage (SMIC) based on age and year of study. Benefits are also regulated but can be supplemented by the company. It's crucial to clarify the exact allowance and benefits package during the interview process.

🎯 Team & Company Context

🏢 Company Culture

Industry: Luxury Goods / Retail / E-commerce

Company Size: Large Enterprise (10,000+ employees globally)

Founded: 1837

Company Description: Hermès is a French luxury goods manufacturer and retailer. Founded in 1837, it is known for its high-quality craftsmanship, iconic designs, and exclusive brand positioning across various product categories including leather goods, equestrian products, silk products, fashion, fragrances, jewelry, and home furnishings. The digital arm, Hermès Digital, is tasked with translating this heritage and quality into a seamless and sophisticated online experience.

Team Structure:

• Hermès Digital: Operates as a strategic unit within the larger Hermès organization, focusing on all aspects of the company's online presence and digital transformation.

• Product Team: The core team responsible for the development and evolution of the hermes.com platform and related digital products. This role reports into the Product Design sub-team.

• Reporting: You will report to the Lead Product Designer, working closely with Product Owners, UX/UI Designers, Developers, Testers, and Data Analysts.

• Cross-functional Collaboration: Strong emphasis on collaboration between design, product management, engineering, and marketing to deliver integrated digital solutions.

Methodology:

• Agile Development: The platform is managed using agile methodologies, emphasizing iterative development, flexibility, and rapid response to market needs.

• Data-Driven Insights: Decisions are informed by data analysis, customer feedback, and performance metrics to optimize user experience and business outcomes.

• Craftsmanship & Quality: A core value inherited from the brand's heritage, applied to digital product development, ensuring attention to detail, user-centricity, and high-quality execution.

• User-Centric Design: A commitment to understanding and meeting customer needs through thoughtful and intuitive design solutions.

Company Website: https://www.hermes.com/

📝 Enhancement Note: The "artisan" philosophy of Hermès is central to its digital operations. Expect a culture that values precision, quality, and a deep understanding of the user, applied to digital products. The scale of "Hermès Digital" suggests a structured yet innovative environment, aiming to blend the brand's heritage with cutting-edge digital capabilities.

📈 Career & Growth Analysis

Operations Career Level: Foundation / Entry-Level Apprenticeship

Reporting Structure: You will report directly to the Lead Product Designer, who will oversee your development and project assignments. This provides a clear line of guidance and mentorship.

Operations Impact: While this is an apprenticeship, your contributions will directly impact the user experience of the Hermès e-commerce platform and potentially internal digital tools. This role offers a chance to learn how design decisions translate into tangible improvements in customer engagement, conversion rates, and overall brand perception in the digital realm.

Growth Opportunities:

• Skill Development: Intensive learning in UX/UI design principles, Figma, Zeplin, prototyping, user journey mapping, and Design System development.

• Industry Exposure: Gain invaluable experience within the luxury goods sector and understand the unique challenges and opportunities of e-commerce for a heritage brand.

• Portfolio Building: The projects undertaken will form a strong foundation for your professional portfolio, showcasing real-world application of design skills.

• Networking: Opportunity to build professional connections within the Hermès Digital team and the broader digital industry.

• Potential for Future Opportunities: Successful apprentices may be considered for future roles within Hermès Digital, depending on performance and business needs.

📝 Enhancement Note: For an apprenticeship, "growth" is primarily framed around skill acquisition, practical application, and building a professional foundation. The impact is indirect but significant through contributing to a world-renowned digital platform.

🌐 Work Environment

Office Type: Corporate Office / Digital Hub

Office Location(s): Paris, Île-de-France, France. Specific office details will be provided upon hiring.

Workspace Context:

• Collaborative Spaces: Expect an environment that fosters collaboration, with open-plan areas, meeting rooms, and dedicated design studios for workshops and team sessions.

• Technology & Tools: Access to industry-standard design software (Figma, Zeplin) and necessary hardware.

• Team Interaction: Frequent interaction with the Product Design team, Product Owners, and developers, encouraging knowledge sharing and collective problem-solving.

• Brand Immersion: Working within a company that deeply values its heritage and craftsmanship, which often translates into a meticulous and quality-focused work environment.

Work Schedule:

• Standard business hours, typically 40 hours per week, with flexibility to be arranged with the direct manager. The schedule will accommodate the requirements of the apprenticeship program and the needs of the project teams.

📝 Enhancement Note: The "artisan" spirit of Hermès is likely to permeate the work environment, suggesting a focus on quality, detail, and a considered approach to digital product creation, even within an agile framework.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review, focusing on academic background, demonstrated interest in UX/UI, and alignment with the apprenticeship program.

• Portfolio Review & Technical Interview: A more in-depth discussion of your portfolio. Be prepared to walk through 1-2 key projects, explaining your thought process, design decisions, tools used (especially Figma), and outcomes. This stage assesses your technical skills and understanding of UX/UI principles.

• Team Fit Interview: Conversation with the Lead Product Designer and potentially other team members to assess your collaboration style, proactivity, curiosity, and cultural fit within the Hermès Digital team.

• HR/Apprenticeship Program Interview: Discussion about the apprenticeship contract, academic alignment, and administrative aspects.

Portfolio Review Tips:

• Select Relevant Projects: Choose 2-3 projects that best showcase your UX/UI skills, design process, and proficiency with Figma.

Academic projects are perfectly acceptable.

• Structure Your Case Studies: For each project, clearly outline:

  • The Problem/Objective
  • Your Role and Responsibilities
  • The Design Process (Research, Ideation, Wireframing, Prototyping, UI Design, Testing)
  • Tools Used (Highlight Figma and Zeplin)
  • Key Decisions and Rationale
  • Outcomes/Learnings

• Highlight Your Process: Emphasize how you arrived at your design solutions, not just the final output.

• Demonstrate Collaboration: If possible, mention how you collaborated with others (peers, instructors) on projects.

• Be Ready to Discuss: Anticipate questions about your design choices, challenges faced, and how you would approach new problems.

Challenge Preparation:

• While not explicitly mentioned, be prepared for potential design exercises or scenarios during the interview process. These might involve critiquing an existing interface, proposing design improvements for a given feature, or sketching out a user flow for a specific task.

• Focus on demonstrating your problem-solving approach and your ability to think critically about user experience and interface design.

📝 Enhancement Note: The emphasis on "communiquer sur votre processus de création et de présenter vos choix de design" means that the interview will heavily test your ability to articulate your design thinking. A well-structured portfolio that tells a story about your process is crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for wireframing, UI design, prototyping, and collaboration. Expect to use it extensively.

• Zeplin: Used for design handoff to development teams, facilitating the transfer of design assets, specifications, and style guides.

Analytics & Reporting:

CRM & Automation:

• Familiarity with CRM systems (like Salesforce) and marketing automation tools is not a primary requirement for this role but demonstrates an understanding of the broader e-commerce ecosystem.

📝 Enhancement Note: Proficiency in Figma is a non-negotiable requirement. Candidates should be ready to demonstrate their practical skills and knowledge of its advanced features for prototyping and collaboration.

👥 Team Culture & Values

Operations Values:

• Craftsmanship & Excellence: A deep commitment to quality, detail, and meticulous execution, mirroring the brand's heritage.

• Customer Centricity: A focus on understanding and serving the needs of the Hermès customer through exceptional digital experiences.

• Innovation: A drive to explore new technologies and methodologies to enhance the digital offering, balanced with brand integrity.

• Collaboration & Teamwork: An emphasis on working together across disciplines to achieve shared goals.

• Curiosity & Learning: Encouraging continuous learning and exploration of new trends and techniques in design and digital.

Collaboration Style:

• Cross-functional Integration: Designers work closely with Product Owners, developers, and testers, fostering a shared understanding of project goals and user needs.

• Iterative Feedback: Openness to feedback and iterative design improvements based on team discussions and user insights.

• Knowledge Sharing: A culture that encourages sharing best practices, learnings, and design explorations within the team.

📝 Enhancement Note: The "artisan" mentality of Hermès is a key cultural differentiator. Expect a workplace that values precision, thoughtful execution, and a deep appreciation for quality, applied to the digital product development process.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Heritage with Innovation: Integrating modern digital design practices while respecting the timeless elegance and established brand identity of Hermès.

• Omnichannel Consistency: Ensuring a seamless and consistent user experience across various touchpoints (web, mobile, potentially in-store digital interfaces).

• High Standards: Working within the exceptionally high quality and detail standards expected of a luxury brand.

• Learning Curve: Adapting to new tools, methodologies, and the specific context of luxury e-commerce.

Learning & Development Opportunities:

• Mentored Skill Development: Direct guidance from a Lead Product Designer to build a strong foundation in UX/UI.

• Industry Best Practices: Exposure to cutting-edge design practices within a leading luxury brand.

• Portfolio Enhancement: Opportunity to develop professional-grade portfolio pieces.

• Understanding Luxury E-commerce: Gaining insights into the unique dynamics of designing for a high-end market.

📝 Enhancement Note: The primary growth opportunity lies in the intensive learning and hands-on experience gained. The challenges are framed as opportunities to develop problem-solving skills within a unique brand context.

💡 Interview Preparation

Strategy Questions:

• "Describe your design process for a recent project, highlighting your use of Figma and how you translated user needs into design solutions."

• "How would you approach designing a new feature for a luxury e-commerce site, considering both user experience and brand aesthetics?"

• "Imagine you receive conflicting feedback from a Product Owner and a Developer on a design element. How would you resolve this?"

Company & Culture Questions:

• "What interests you about working for Hermès and in the luxury sector specifically?"

• "How do you stay updated on UX/UI trends and best practices?"

• "Describe a time you had to work collaboratively on a challenging project. What was your role and how did you contribute to its success?"

Portfolio Presentation Strategy:

• Storytelling: Frame each portfolio project as a narrative – the problem, your journey, your solution, and the impact.

• Visuals: Use clear, high-quality visuals of your wireframes, mockups, and prototypes.

• Tool Demonstration: Be ready to briefly demonstrate key features or workflows in Figma if asked.

• Conciseness: Be mindful of time and focus on the most impactful aspects of your projects.

• Enthusiasm: Show genuine passion for design and for the opportunity at Hermès.

📝 Enhancement Note: Prepare to speak confidently about your design process, your tool proficiency (especially Figma), and your understanding of user-centered design principles. Demonstrating an awareness of the Hermès brand and its values will be advantageous.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Oracle Cloud link.

• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight your UX/UI design skills, academic achievements, and proficiency with Figma and Zeplin. Showcase projects that demonstrate your understanding of user journeys and interface design.

• Resume Optimization: Clearly state your academic program (Master's degree, Bac+4/5 in Design/Digital), your status as an apprentice, and your relevant skills. Quantify achievements where possible, even from academic projects.

• Interview Preparation: Practice articulating your design process, discussing your portfolio projects, and answering behavioral questions related to collaboration and problem-solving.

• Company Research: Familiarize yourself with Hermès' brand, its digital presence (hermes.com), and its commitment to craftsmanship and luxury. Understand the context of luxury e-commerce and omnichannel strategies.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.