UX/UI Manager (Remote)

📍 Job Overview

Job Title: UX/UI Manager (Remote)

Company: Carters Inc.

Location: Atlanta, GA, United States (Remote OK)

Job Type: FULL_TIME

Category: UX/UI Design Management, Digital Experience Operations

Date Posted: April 15, 2026

Experience Level: 5-10 Years

Remote Status: Fully Remote

🚀 Role Summary

• Lead and mentor a team of UX/UI designers to execute a strategic digital experience roadmap, directly impacting customer acquisition, engagement, and retention.

• Drive the design of intuitive and visually appealing customer journeys across web and mobile platforms, ensuring alignment with business objectives and brand standards.

• Champion the consistent adoption and evolution of the design system to maintain high standards of design quality and efficiency across all digital touchpoints.

• Foster strong cross-functional relationships with Product Management, Engineering, Marketing, and Brand teams to ensure seamless integration of user experience into product development cycles.

• Leverage user research, usability testing, and analytics to inform design decisions and measure the impact of digital experiences on key business outcomes.

📝 Enhancement Note: This role bridges creative design leadership with operational execution in digital product development. While the title is "UX/UI Manager," the emphasis on "roadmap execution," "cross-functional collaboration," and "driving business outcomes" positions it firmly within the GTM and Digital Operations space, requiring a strong understanding of how design directly influences revenue and customer lifecycle management.

📈 Primary Responsibilities

• Manage, mentor, and develop a team of 3 UX/UI Designers, cultivating a culture of accountability, continuous learning, and creative excellence within the design function.

• Partner with the Director of UX Design + Design Systems to define, prioritize, and execute the UX roadmap, ensuring it aligns with overarching business goals and growth initiatives.

• Build and maintain robust cross-functional relationships with Product Management, Engineering, Marketing, and Brand teams, facilitating effective communication and collaboration on design deliverables.

• Present design strategy, research findings, and experience recommendations to senior leadership and key stakeholders, effectively advocating for user needs and design best practices.

• Champion the consistent adoption and ongoing evolution of the design system, ensuring its effective use by the UX team and cross-functional partners to promote efficiency and visual cohesion.

• Establish and refine team processes, workflows, and operational standards that enhance design quality, improve team efficiency, and streamline project execution.

• Oversee the design of end-to-end customer journeys across discovery, browse, evaluation, and purchase phases, ensuring cohesive, intuitive experiences from research to high-fidelity prototypes.

• Guide and review design work from the team, providing clear, actionable feedback grounded in UX best practices, accessibility standards, and brand guidelines.

• Actively contribute to hands-on design work for high-priority or complex initiatives, demonstrating leadership through direct contribution.

• Collaborate with Product Management to define user stories, acceptance criteria, and product backlogs, ensuring a shared understanding of user needs and design requirements.

• Partner with Engineering to ensure design intent is accurately translated into developed products, reviewing front-end implementations for visual and interaction fidelity.

• Drive the strategic use of user research, usability testing, and analytics to inform design decisions and measure the effectiveness of digital experiences against defined KPIs.

• Ensure responsive design principles are consistently applied to deliver seamless and engaging experiences across all devices and screen sizes.

📝 Enhancement Note: The responsibilities highlight a blend of people management, strategic planning, and hands-on execution. The emphasis on "end-to-end customer journeys," "design system adoption," and "measuring experience outcomes" points to a need for operational rigor in the design process, directly impacting GTM efficiency and customer conversion rates.

🎓 Skills & Qualifications

Education: Bachelor’s degree in UX Design, Interaction Design, Human-Computer Interaction, Graphic Design, or equivalent practical experience.

Experience: 7+ years of progressive experience in UX/UI design, with a proven track record of delivering exceptional digital experiences across web and mobile platforms. This includes a strong portfolio demonstrating end-to-end experience design capabilities.

Required Skills:

• 2+ years of direct people management experience, including demonstrated success in coaching, mentoring, and developing designers at various seniority levels.

• Proficiency with Figma as a primary design tool, including advanced capabilities in building, maintaining, and documenting design system libraries and components.

• Strong understanding of core UX principles, including interaction design, information architecture, visual design, and accessibility standards (WCAG).

• Demonstrated ability to effectively present and articulate design strategy, research findings, and design decisions to senior leadership and diverse cross-functional stakeholders.

• Experience in planning and executing user research and usability testing methodologies to gather insights and validate design solutions.

• Excellent communication, collaboration, and interpersonal skills, essential for effective teamwork in a remote environment.

• Experience in designing for e-commerce platforms, with a focus on driving customer conversion and engagement.

Preferred Skills:

• Experience in e-commerce UX/UI design specifically within the retail or consumer goods sector.

• Familiarity with established design system frameworks such as Chakra UI or Material UI, and their implementation.

• Experience utilizing remote usability testing platforms like UserTesting.com or similar.

• Working knowledge of web analytics tools such as Adobe Analytics or Google Analytics to interpret user behavior data and inform design iterations.

• Familiarity with e-commerce platforms like Salesforce Commerce Cloud (SFCC) or similar enterprise-level solutions.

• Basic understanding of front-end technologies (HTML, CSS, JavaScript, React.js) to facilitate effective collaboration with engineering teams and review development implementations.

📝 Enhancement Note: The requirement for a strong portfolio demonstrating "end-to-end experience design" is critical for UX/UI roles. Candidates should prepare to showcase projects that highlight problem definition, user research, ideation, prototyping, testing, and the final implemented solution, with a clear emphasis on the impact and measurable outcomes. For this role, showcasing e-commerce specific examples will be highly advantageous.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end UX/UI design projects for web and mobile applications, with a strong emphasis on e-commerce or retail experiences.

• Projects that clearly articulate the user problem, the design process followed, the rationale behind key design decisions, and the final implemented solution.

• Demonstrations of a strong understanding of interaction design, information architecture, visual design principles, and accessibility standards.

• Examples of how user research, usability testing, and data analytics were used to inform and validate design decisions.

Process Documentation:

• Case studies that detail the workflow from initial concept and user research through wireframing, prototyping, user testing, and final design handoff to development.

• Documentation that illustrates how design processes were optimized for efficiency and quality, particularly in a remote collaboration setting.

• Examples of how design systems were leveraged to ensure consistency, scalability, and efficiency across multiple projects or product lines.

• Evidence of collaboration with product managers and engineers, showcasing documentation of user stories, acceptance criteria, and design specifications for development.

📝 Enhancement Note: For a UX/UI Manager role, the portfolio is not just about showcasing final designs, but also the strategic thinking, process management, and leadership capabilities. Candidates should highlight how they've managed design projects, led teams, and contributed to the operational efficiency of the design function. Demonstrating the ability to translate business requirements into user-centered designs and measure their impact is paramount.

💵 Compensation & Benefits

Salary Range: $150,000 - $160,000 per year.

Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan with company match (e.g., 401(k)).

• Paid time off (PTO), including vacation, sick leave, and holidays.

• Employee discount on Carter's Inc. brands.

• Career development programs, including Carter's University, Toastmasters, and mentorship programs.

• Training and development opportunities to enhance professional skills.

Working Hours: Typically 40 hours per week, with flexibility to accommodate remote work and project demands. Occasional travel to Atlanta offices may be required.

📝 Enhancement Note: The stated salary range of $150K - $160K for a UX/UI Manager role in Atlanta, GA, aligns with industry benchmarks for experienced professionals in management positions within the retail and e-commerce sectors. This range reflects the required experience, direct management responsibilities, and the specialized skills in UX/UI design and design systems. The inclusion of comprehensive benefits and specific career development programs further enhances the overall compensation package.

🎯 Team & Company Context

🏢 Company Culture

Industry: Apparel Retail, specifically focused on children's clothing and accessories. Carter's Inc. is the largest North American apparel retailer for babies and young children, encompassing brands like Carter’s, OshKosh B’gosh, Skip*Hop, and Little Planet. This sector requires a strong understanding of consumer behavior, brand loyalty, and seasonal trends, impacting digital experience design.

Company Size: Carters Inc. is a large, established retail organization. As a publicly traded company with multiple brands, it implies a structured corporate environment with established processes, but also opportunities for innovation within digital product teams.

Founded: Carter's was founded in 1865, indicating a long-standing history and deep market presence. This legacy suggests a company that values tradition and stability, while also needing to adapt to modern digital consumer expectations.

Team Structure:

• The UX/UI team is part of a larger UX Design + Design Systems department, reporting to a Director.

• This role manages a team of 3 UX/UI Designers, indicating a focused and specialized design unit.

Methodology:

• Emphasis on data-driven design decisions, utilizing user research, usability testing, and analytics to inform and validate design outcomes.

• A structured approach to roadmap execution and enhancement initiatives to drive customer acquisition, engagement, and retention.

• Championing and evolving a centralized design system to ensure consistency, efficiency, and scalability across digital products.

• Agile or iterative development methodologies are likely employed, requiring close collaboration between design, product, and engineering.

Company Website: carters.com

📝 Enhancement Note: The company's long history and established position in the market suggest a need for designers to balance innovation with brand consistency and operational efficiency. Understanding the retail calendar, seasonal campaigns, and customer lifecycle within the children's apparel sector will be crucial for this role.

📈 Career & Growth Analysis

Operations Career Level: This UX/UI Manager role represents a mid-to-senior level management position within a specialized design function. It requires both deep expertise in UX/UI design principles and strong people leadership skills. The scope includes managing a team, contributing to strategic roadmapping, and directly influencing customer-facing digital product development.

Reporting Structure: The role reports to the Director of UX Design + Design Systems. This indicates a clear hierarchical structure within the design department, with opportunities for upward mobility to senior leadership roles within UX/UI or Digital Product Management.

Operations Impact: The UX/UI Manager plays a critical role in operationalizing the customer experience strategy. By leading design efforts that attract, engage, and retain customers, this role directly impacts key business metrics such as conversion rates, customer lifetime value, and overall revenue. Effective design leadership ensures that digital platforms are not only aesthetically pleasing but also highly functional, driving business performance.

Growth Opportunities:

• Leadership Advancement: Potential to grow into a Senior Manager or Director of UX/UI, overseeing larger teams or multiple product areas.

• Strategic Influence: Opportunity to take on more significant strategic responsibilities, influencing the overall digital product vision and roadmap.

• Specialization: Deepen expertise in areas like design systems, e-commerce UX, or user research methodologies through dedicated projects and training.

• Cross-Functional Leadership: Transition into broader product management or GTM leadership roles by leveraging a strong understanding of user needs and business objectives.

• Mentorship & Development: Continuous opportunities to mentor junior designers, fostering their growth and developing leadership skills.

📝 Enhancement Note: For operations professionals, this role offers a unique opportunity to blend creative execution with strategic business impact. The emphasis on measurable outcomes and cross-functional collaboration suggests that success in this role can pave the way for broader leadership opportunities within the GTM or digital product organizations.

🌐 Work Environment

Office Type: This is a fully remote position, offering significant flexibility. However, occasional travel into the Atlanta offices is expected for key meetings, team building, or strategic planning sessions. This hybrid approach aims to balance remote work convenience with in-person collaboration benefits.

Office Location(s): The primary office location referenced is the Buckhead Office in Atlanta, GA. This suggests that while the role is remote, there is a central hub for company operations and potential in-person interactions.

Workspace Context:

• Remote Collaboration: The role is designed for a remote setup, requiring proficiency in digital collaboration tools and maintaining effective communication across distributed teams.

• Design System Integration: Access to and active use of the company's design system within Figma will be central to the daily workspace, ensuring design consistency and efficiency.

• Cross-Functional Interaction: The environment fosters frequent interaction with Product Management, Engineering, Marketing, and Brand teams, necessitating strong virtual communication and presentation skills.

Work Schedule: The standard work week is 40 hours. While remote, adherence to core working hours might be expected to facilitate real-time collaboration. Flexibility is implied, but responsiveness and meeting deadlines remain critical, especially for operations-focused roles where timely deliverables are key.

📝 Enhancement Note: For a remote UX/UI Manager, establishing clear communication protocols and utilizing digital collaboration tools effectively is paramount. The occasional travel requirement means candidates should be comfortable with a hybrid work model and willing to travel to the Atlanta office as needed.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and resumes, focusing on experience level, leadership qualifications, and portfolio relevance.

• Portfolio Presentation & Discussion: Candidates will likely present their portfolio to the hiring manager and potentially other design or product leaders. This will involve walking through key projects, explaining design rationale, and discussing their leadership approach. Be prepared to discuss how you've managed teams, influenced strategy, and driven outcomes.

• Cross-Functional Interviews: Interviews with peers from Product Management, Engineering, and Marketing to assess collaboration style, communication skills, and ability to integrate design into broader product development processes.

• Behavioral & Situational Interviews: Questions will focus on leadership experience, problem-solving abilities, conflict resolution, and how you've handled challenging design or team management situations.

• Final Interview: Likely with a senior leader (e.g., VP of Product, Head of Digital) to assess overall fit and strategic alignment.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best represent your UX/UI design expertise, leadership skills, and impact on business objectives. Prioritize e-commerce or retail examples if available.

• Tell a Story: For each project, clearly articulate the problem, your role and responsibilities, the design process, key decisions made, challenges encountered, and the measurable outcomes achieved. Use the STAR method (Situation, Task, Action, Result).

• Highlight Leadership: For management roles, showcase how you've mentored designers, improved team processes, or influenced strategic direction.

• Demonstrate Process Mastery: Clearly explain your approach to user research, wireframing, prototyping, usability testing, and design system utilization.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., increased conversion rates, reduced bounce rates, improved task completion times).

• Figma Proficiency: Be ready to discuss your experience with Figma, including design system creation, component management, and collaboration features.

Challenge Preparation:

• Be prepared for a potential design exercise or case study, which might involve evaluating an existing digital experience, proposing improvements, or outlining a design approach for a new feature.

• Practice articulating your design thinking process clearly and concisely, as well as how you would collaborate with cross-functional teams to implement your recommendations.

• Think about how you would leverage data and user research to support your proposed solutions.

📝 Enhancement Note: For a UX/UI Manager role, the portfolio review is a critical gate. Expect questions that probe not just your design skills but also your management philosophy, strategic thinking, and ability to drive operational efficiency through design. Candidates should be ready to discuss their experience with design systems and their impact on brand consistency and development speed.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is the primary design tool, essential for wireframing, prototyping, UI design, and crucially, for building, maintaining, and documenting design system libraries and components. Proficiency in advanced Figma features is expected.

• User Research & Usability Testing Platforms: Experience with tools like UserTesting.com, Lookback, Maze, or similar platforms for conducting remote user research and usability testing is highly preferred.

• Prototyping Tools: While Figma includes prototyping capabilities, experience with other dedicated tools might be beneficial for complex interactions.

Analytics & Reporting:

• Web Analytics Tools: Working knowledge of Adobe Analytics or Google Analytics is preferred for interpreting user behavior data, tracking conversion funnels, and measuring the impact of design initiatives.

• Dashboarding Tools: Familiarity with creating dashboards or interpreting reports from tools like Tableau, Power BI, or internal BI solutions to present design performance metrics.

CRM & Automation:

• E-commerce Platforms: Familiarity with platforms like Salesforce Commerce Cloud (SFCC) or similar enterprise-level e-commerce solutions is a plus, providing context for the digital landscape.

• Project Management Tools: Proficiency with tools like Jira, Asana, Trello, or Monday.com for managing design tasks, workflows, and sprint planning in collaboration with product and engineering teams.

• Collaboration Tools: Essential for remote work, including Slack, Microsoft Teams, Google Workspace (Docs, Sheets, Slides), and potentially specialized design collaboration platforms.

📝 Enhancement Note: The emphasis on Figma and design systems indicates a modern, component-driven design workflow. Candidates should be prepared to discuss how they leverage these tools to improve efficiency, maintain brand consistency, and accelerate development cycles, which are key operational benefits of a strong design system.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and advocating for the user, ensuring all digital experiences are intuitive, accessible, and meet customer needs. This translates to designing for conversion and retention.

• Collaboration & Transparency: Fostering an open and communicative environment where cross-functional teams work together seamlessly, sharing insights and feedback to achieve common goals. This is crucial for effective GTM operations.

• Innovation & Continuous Improvement: Encouraging creative problem-solving and a proactive approach to identifying opportunities for enhancing digital experiences and optimizing design processes.

• Accountability & Excellence: Upholding high standards for design quality, process efficiency, and team performance, with a focus on delivering measurable results.

• Inclusion & Diversity: Valuing diverse perspectives and experiences to create inclusive designs and foster a welcoming team environment.

Collaboration Style:

• Partnership-Oriented: Working closely with Product Management, Engineering, Marketing, and Brand teams as integrated partners, not just stakeholders, to ensure a unified approach to customer experience.

• Data-Informed Dialogue: Engaging in discussions backed by user research, analytics, and usability testing to make objective design decisions.

• Iterative Feedback Loops: Embracing a culture of constructive feedback and iterative design, where designs are continuously refined based on input and testing.

• Knowledge Sharing: Actively participating in sharing best practices, design patterns, and learnings within the team and across departments to elevate collective expertise.

📝 Enhancement Note: The company's emphasis on "meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation" suggests a culture that values both professional growth and positive interpersonal dynamics. For operations roles, this translates to an environment where process improvements and efficiency gains are welcomed and collaboration is key to success.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Brand Legacy with Digital Innovation: Integrating modern UX/UI trends and technologies with the established brand identity and customer expectations of a long-standing retail company.

• Managing a Distributed Team: Ensuring effective communication, collaboration, and team cohesion for a fully remote design team, while also managing occasional in-person travel requirements.

• Driving Design System Adoption: Championing the consistent use of the design system across diverse teams and projects, overcoming potential resistance or inertia.

• Measuring Design ROI: Quantifying the impact of UX/UI initiatives on business objectives (e.g., conversion rates, customer lifetime value) and effectively communicating this value to leadership.

• Keeping Pace with E-commerce Trends: Continuously adapting to evolving e-commerce best practices, user expectations, and technological advancements in the competitive retail landscape.

Learning & Development Opportunities:

• Design System Mastery: Deepening expertise in advanced design system architecture, governance, and scalability.

• E-commerce UX Specialization: Gaining in-depth knowledge of user behavior and conversion optimization strategies specific to online retail.

• Leadership Development: Participating in leadership training programs to refine people management, strategic planning, and cross-functional influence skills.

• Cross-Functional Exposure: Opportunities to learn more about Product Management, Marketing, and Engineering processes, potentially leading to broader career paths.

• Industry Conferences & Certifications: Support for attending relevant UX/UI conferences, design system workshops, or e-commerce strategy events.

📝 Enhancement Note: The challenges presented are common in established retail environments undergoing digital transformation. Candidates who can demonstrate a proactive approach to problem-solving, a strong understanding of operational efficiency, and a commitment to continuous learning will be well-suited for this role and its associated growth opportunities.

💡 Interview Preparation

Strategy Questions:

• "How would you approach developing a UX roadmap for a multi-brand e-commerce company, balancing brand consistency with individual brand needs?" (Focus on process, prioritization, and stakeholder alignment.)

• "Describe a time you had to advocate for a user-centered design decision that was met with resistance from stakeholders or leadership. How did you handle it, and what was the outcome?" (Preparation: Use STAR method, focus on data, research, and persuasive communication.)

• "How do you ensure design quality and consistency across a remote team, especially when working with a design system?" (Focus on processes, tools, feedback mechanisms, and design system governance.)

Company & Culture Questions:

• "What do you know about Carter's Inc. and our brands? How do you see UX/UI contributing to our mission of serving families with young children?" (Research the company's brands, target audience, and recent initiatives.)

• "How would you foster a collaborative and inclusive culture within your remote UX/UI team and with our cross-functional partners?" (Discuss your management philosophy and experience with remote team dynamics.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly define the problem, your specific role, the design process, key decisions, challenges, and most importantly, the measurable impact.

• Quantify Your Impact: Use data and metrics (e.g., conversion lift, engagement increase, task completion improvement) to demonstrate the ROI of your design work.

• Showcase Leadership: Highlight instances where you mentored designers, improved team workflows, or contributed to strategic design initiatives.

• Demonstrate Figma & Design System Expertise: Be ready to walk through your Figma files, showing examples of design system components and how you've used them.

• Engage Your Audience: Be prepared for questions about your process, rationale, and how you'd apply your learnings to Carter's specific challenges. Practice your presentation to ensure clarity and conciseness.

📝 Enhancement Note: Interview questions for a UX/UI Manager will blend design craft, strategic thinking, operational management, and leadership. Candidates should prepare to discuss not only their design process but also how they manage teams, drive efficiency, and align design outcomes with business objectives. Understanding Carter's specific market and customer base will be a significant advantage.

📌 Application Steps

To apply for this UX/UI Manager position:

• Submit your application through the provided Workday link: https://carters.wd1.myworkdayjobs.com/CartersCareers/job/Atlanta-GA/UX-UI-Manager--Remote-_JR56221

• Optimize Your Resume: Tailor your resume to highlight your 7+ years of UX/UI design experience, 2+ years of people management, and specific expertise in Figma, design systems, and e-commerce. Use keywords from the job description such as "customer journeys," "roadmap execution," "cross-functional collaboration," and "user research."

• Curate Your Portfolio: Select your strongest 3-5 UX/UI projects that showcase end-to-end design processes, leadership, and measurable business impact, ideally within e-commerce or retail. Ensure it's easily accessible (e.g., a personal website or dedicated portfolio platform) and clearly details your role, process, and outcomes.

• Prepare Your Presentation: Practice presenting your portfolio, focusing on storytelling, quantifiable results, and demonstrating your leadership and strategic thinking. Be ready to discuss your experience with Figma and design systems in detail.

• Research Carter's: Familiarize yourself with Carter's brands (Carter’s, OshKosh B’gosh, Skip*Hop, Little Planet), their target audience, and recent digital initiatives. Understand how your role contributes to their overall business goals and customer experience strategy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.