UX/UI Jr

📍 Job Overview

Job Title: UX/UI Jr

Company: HSBC

Location: Ciudad de México, Mexico

Job Type: Full-time

Category: User Experience (UX) / User Interface (UI) Design

Date Posted: July 24, 2026

Experience Level: Junior (0-2 years)

Remote Status: Hybrid

🚀 Role Summary

• This role focuses on enhancing the customer experience by designing intuitive and engaging digital products and services within the financial services sector.

• You will be instrumental in shaping HSBC's vision, strategy, and roadmap for customer experience design, ensuring alignment with business and customer goals.

• The position demands a strong emphasis on design quality, championing design thinking, and fostering a culture of excellence and accountability across UX, UI, and UX Writing.

• A key aspect involves translating complex financial services and regulatory requirements into simple, trustworthy, and user-friendly digital interfaces.

📝 Enhancement Note: While the title is "UX/UI Jr", the responsibilities listed, such as influencing vision, strategy, and roadmap, and mentoring others, suggest a role that may offer more strategic input and growth potential than a typical entry-level junior position. This could be an opportunity to quickly gain significant experience and responsibility. The role is classified under UX/UI Design, but its connection to financial services and regulatory environments implies a need for a strong understanding of business context and compliance.

📈 Primary Responsibilities

• Influence the company's vision, strategy, and roadmap to position HSBC at the forefront of customer experience design in financial services.

• Elevate design quality and practice by championing design thinking methodologies and facilitating a culture of excellence and accountability.

• Ensure the highest standards of craft, clarity, and creativity across user experience (UX), user interface (UI), and UX Writing, collaborating with a global team.

• Translate complex financial services and regulatory requirements into simple, engaging, and trustworthy digital experiences that meet user needs and business objectives.

• Conduct user research and effectively apply data and insights to inform, evaluate, and validate customer experiences, embedding the voice of the customer into decision-making.

• Meticulously manage the details of UX, content, visual, and interaction design, consistently pushing boundaries to create innovative, inclusive, and elegant experiences throughout the product development lifecycle.

• Champion consistency and scalable design practices to deliver high-quality experiences for diverse customers, promoting inclusivity and valuing differences.

• Influence and collaborate with a diverse range of stakeholders to build trusted relationships, fostering stronger project collaboration and aligning goals to delight customers.

📝 Enhancement Note: The responsibilities highlight a blend of strategic influence and detailed execution. The emphasis on "translating complex financial services and regulatory requirements" is a critical aspect for operations professionals looking to understand the specific challenges and opportunities in this sector. The expectation to "conduct research and effectively apply data and insights" points to a data-driven approach to design, which is foundational in operations.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field is typically expected for roles involving UX/UI design.

Experience: 0-2 years of proven experience designing digital products and services.

Required Skills:

• Proven experience designing digital products and services, with a demonstrated ability to connect decisions to business and customer goals.

• A strong portfolio showcasing world-class product design across responsive and native platforms, with clear user and business outcomes.

• Expertise in Figma, design systems, prototyping, and core UX disciplines including user research, content design, usability testing, visual design, and interaction design.

• Experience working within complex, regulated environments, with a preference for financial services.

• Working knowledge of accessibility standards (e.g., WCAG) and inclusive design principles.

• A collaborative, cross-functional mindset with the ability to build trust across geographies and in global contexts.

• Capability for writing effective content in UK English as part of product design skill set.

• Confidence in mentoring others and contributing to a culture of growth and excellence. Preferred Skills:

• Familiarity with information architecture principles and practices.

• Experience with various user research methodologies and synthesis.

• Understanding of front-end development principles to facilitate collaboration with engineering teams.

• Experience in Agile or Lean UX development methodologies.

📝 Enhancement Note: The requirement for "proven experience designing digital products and services" and a "strong portfolio showcasing world-class product design" indicates that while the role is "Jr," candidates are still expected to present tangible evidence of their design capabilities and impact. The emphasis on "UK English" for content design is a specific requirement that should not be overlooked.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating end-to-end product design experience, from concept to launch.

• Case studies that clearly articulate the problem, your role, the design process, and the measurable business and user outcomes achieved.

• Examples of responsive web design and native mobile application design.

• Showcase proficiency in Figma and experience with design systems, including contributions or adherence to established systems.

• Prototypes that effectively convey user flows and interaction design. Process Documentation:

• Evidence of user research methodologies applied and how insights informed design decisions.

• Examples of collaboration with cross-functional teams (e.g., product managers, engineers, content strategists, stakeholders).

• Documentation or examples of how accessibility and inclusive design principles were integrated into the design process.

• Samples of UX writing and content design, demonstrating clarity, conciseness, and brand voice consistency.

📝 Enhancement Note: For a "Jr" role, the portfolio should focus on demonstrating strong foundational skills and a clear understanding of the design process. While extensive experience in complex projects isn't expected, a clear, well-articulated process and tangible results are crucial. The ability to showcase how user insights led to design solutions will be highly valued.

💵 Compensation & Benefits

Salary Range: For a Junior UX/UI Designer in Mexico City with 0-2 years of experience, the estimated annual salary range is typically between MXN $200,000 and MXN $350,000. This can vary based on specific qualifications, portfolio strength, and the candidate's negotiation skills.

Benefits:

• Paid leave for weddings.

• Paid parental leave.

• Bereavement leave.

• Opportunities for professional development and continuous learning.

• Flexible working arrangements.

• Potential for career advancement within a global financial institution.

• Access to a comprehensive benefits package typically offered by large corporations like HSBC, which may include health insurance, retirement plans, and other wellness programs.

Working Hours: 40 hours per week, with a hybrid work arrangement.

📝 Enhancement Note: The listed benefits like paid leave for weddings, parental leave, and bereavement leave are highlighted as significant advantages by HSBC, indicating a strong focus on employee well-being and work-life balance. The salary estimate is based on typical junior-level UX/UI designer compensation in Mexico City, considering the cost of living and market demand for design talent.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Banking & Investment)

Company Size: Large (HSBC is a global financial services organization with over 200,000 employees worldwide).

Founded: 1865 (HSBC has a long and established history, providing stability and a deep understanding of the financial markets).

Team Structure:

• The role is part of the Global Service Center (GSC) team, likely working within a broader product design or digital transformation division.

• Collaboration is expected with a global team of Product Designers and supporting disciplines, implying a matrixed reporting structure and cross-functional team involvement.

• Direct reporting is likely to a Design Lead or Manager within the GSC. Methodology:

• Emphasis on design thinking, user research, and data-driven decision-making to inform customer experience strategies.

• A commitment to design excellence, craft, clarity, and creativity across all design outputs.

• Focus on building trusted relationships and fostering collaboration across diverse, global teams.

• Application of scalable design practices and a culture of inclusivity.

Company Website: https://www.hsbc.com/

📝 Enhancement Note: HSBC's status as a global financial institution means a strong emphasis on compliance, security, and robust processes. The "Global Service Center" designation suggests a focus on operational efficiency and service delivery, with a need for designers to understand these broader business contexts.

📈 Career & Growth Analysis

Operations Career Level: Junior (0-2 years). This role is positioned as an entry point into UX/UI design within a large, complex organization. It offers a structured environment for learning and skill development.

Reporting Structure: Likely reports to a Design Lead or Manager, with collaboration across various global product teams and stakeholders. This provides exposure to different project types and senior design perspectives.

Operations Impact: While this is a design role, its impact is directly tied to improving digital customer experiences, which in turn influences customer acquisition, retention, operational efficiency, and overall brand perception for HSBC's financial products and services.

Growth Opportunities:

• Skill Advancement: Develop expertise in core UX/UI disciplines, design systems, prototyping tools, and inclusive design practices within the financial services context.

• Career Progression: Potential to advance to Mid-Level UX/UI Designer, Senior UX/UI Designer, or specialized roles like UX Researcher, Interaction Designer, or Design System Specialist.

• Mentorship: Opportunities to learn from experienced global designers and potentially mentor future junior talent as experience grows.

• Industry Exposure: Gain valuable experience in the highly regulated and dynamic financial services industry, a significant differentiator for future career moves.

📝 Enhancement Note: The "Jr" designation indicates a developmental role. Growth will likely come from hands-on project experience, mentorship, and an ability to demonstrate increasing ownership and impact. The exposure to financial services is a key differentiator for career growth in this specialized field.

🌐 Work Environment

Office Type: Hybrid work arrangement, combining remote work with in-office collaboration.

Office Location(s): Azcapotzalco, Ciudad de México, Mexico.

Workspace Context:

• The hybrid model supports a blend of focused individual work (remote) and collaborative team activities (in-office).

• In-office days are likely to involve workshops, brainstorming sessions, design reviews, and stakeholder meetings, fostering a dynamic and interactive environment.

• Access to standard office technology and potentially specialized design software and hardware.

• Frequent interaction with a global team, requiring strong digital communication and collaboration tools.

Work Schedule: Standard 40-hour work week, with flexibility often associated with hybrid roles.

📝 Enhancement Note: The hybrid nature implies a need for strong self-management and asynchronous communication skills, alongside the ability to engage effectively in in-person collaboration. The focus on global teams suggests a dynamic work environment with cross-cultural interactions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio to assess foundational skills and alignment with role requirements.

• Portfolio Presentation: A key stage where candidates present their portfolio, discussing case studies, design process, and achieved outcomes. Expect questions on your role, decision-making, and impact.

• Skills-Based Interview: Technical questions related to UX/UI principles, tools (Figma), and methodologies. May include a design challenge or whiteboard exercise.

• Behavioral & Cultural Fit Interview: Assessing collaboration style, problem-solving approach, and alignment with HSBC's values, particularly regarding inclusivity and stakeholder management.

• Final Interview: Potentially with senior leadership to discuss career aspirations and overall fit.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 of your strongest projects that best represent your skills and experience relevant to this role (digital products, responsive/native platforms, financial services if possible).

• Tell a Story: For each project, clearly articulate the problem, your specific role and contributions, the design process you followed (research, ideation, iteration, testing), and the tangible results or impact. Use visuals effectively.

• Highlight Process: Emphasize your design thinking and problem-solving approach. Show how you used research and data to inform your decisions.

• Demonstrate Tool Proficiency: Showcase your Figma skills, design system contributions, and prototyping capabilities.

• Address Requirements: Ensure your portfolio explicitly addresses the requirements for UX, UI, UX Writing, accessibility, and collaboration.

Challenge Preparation:

• Be prepared for a potential design challenge that tests your ability to quickly understand a problem, ideate solutions, and articulate your design rationale.

• Practice explaining complex design decisions simply and effectively, focusing on user needs and business goals.

• Understand HSBC's brand and its position in the financial services market to inform your approach.

📝 Enhancement Note: The portfolio is paramount for this role. Candidates should prepare to deeply discuss their projects, demonstrating not just design execution but also strategic thinking and an understanding of user and business impact. The "Jr" level means the focus will be on the process and potential demonstrated in the portfolio, rather than solely on years of experience.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaboration. Proficiency is a core requirement.

• Design Systems: Experience in either contributing to or working within established design systems.

• Prototyping Tools: Beyond Figma, familiarity with other prototyping tools may be beneficial.

Analytics & Reporting:

• While not a primary responsibility, an understanding of how user data and analytics inform design decisions is crucial. Familiarity with tools like Google Analytics or similar platforms for tracking user behavior might be advantageous. CRM & Automation:

• Not directly applicable to this UX/UI role, but an awareness of how design integrates with broader customer relationship management and service delivery platforms is beneficial.

📝 Enhancement Note: Figma is explicitly called out as a required expertise, underscoring its central role in the team's workflow. While the role is design-focused, an awareness of data-driven design and how UX impacts operational metrics is important for this specific context within HSBC.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A deep commitment to understanding and serving the needs of HSBC's diverse customer base.

• Excellence & Accountability: Striving for the highest standards in design craft and taking ownership of outcomes.

• Inclusivity & Diversity: Championing designs that are accessible and welcoming to all users, valuing differences.

• Collaboration: Working effectively with global teams and stakeholders to achieve shared goals.

• Innovation: Continuously seeking new and better ways to solve user problems and enhance digital experiences.

Collaboration Style:

• Cross-functional and global collaboration is a cornerstone of this role.

• Open communication and a willingness to share feedback are expected, fostering a culture of continuous improvement.

• Building trusted relationships with stakeholders across different regions and departments is key to success.

📝 Enhancement Note: HSBC, as a large global bank, likely has a structured and professional culture. The emphasis on inclusivity, diversity, and collaboration suggests a modern approach to team dynamics, aiming to leverage the strengths of a global workforce.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Financial Services: Designing for a regulated industry with stringent compliance requirements and complex user needs.

• Global Stakeholder Management: Navigating diverse perspectives and communication styles across different geographies.

• Balancing User Needs with Business Goals: Finding elegant solutions that satisfy both user expectations and HSBC's strategic objectives.

• Maintaining Design Consistency: Ensuring a cohesive and high-quality user experience across a vast portfolio of digital products.

Learning & Development Opportunities:

• Specialized Training: Access to training on financial services design, regulatory compliance in design, and advanced UX/UI techniques.

• Industry Exposure: Working on high-impact projects for a leading global financial institution provides significant resume value.

• Mentorship Programs: Formal or informal mentorship from senior designers within HSBC's global network.

• Conferences & Certifications: Potential support for attending relevant design conferences or pursuing certifications in UX/UI or related fields.

📝 Enhancement Note: The challenges are inherent to working in a large, regulated industry. The growth opportunities are substantial, particularly the chance to develop expertise in a specialized and high-demand sector like FinTech UX/UI.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to translate a complex requirement (e.g., regulatory, technical) into a simple user experience. What was your process?" (Focus on your problem-solving and simplification skills).

• "How do you ensure your designs are inclusive and accessible? Can you provide an example from your portfolio?" (Demonstrate your understanding of WCAG and inclusive design principles).

• "Walk us through a project in your portfolio where you had to collaborate with multiple stakeholders. How did you manage different opinions and ensure alignment?" (Highlight your stakeholder management and communication skills). Company & Culture Questions:

• "What interests you about working for HSBC, and specifically in the financial services industry?" (Research HSBC's mission, values, and recent digital initiatives).

• "How do you approach receiving and giving constructive feedback on designs?" (Showcase your collaborative and growth-oriented mindset).

• "How do you balance user needs with business objectives and constraints?" (Demonstrate your strategic thinking and understanding of commercial realities). Portfolio Presentation Strategy:

• Structure: Begin with an overview of the project, your role, and the key challenge. Then, detail your design process, highlighting research, ideation, and iteration. Conclude with the outcomes and what you learned.

• Visuals: Use high-quality mockups, wireframes, user flows, and prototypes. Annotate key design decisions.

• Storytelling: Frame your projects as narratives. Explain the "why" behind your design choices.

• Conciseness: Be prepared to present within a set timeframe (e.g., 15-20 minutes), leaving ample time for Q&A.

• Confidence: Speak clearly and confidently about your work, demonstrating passion for design and problem-solving.

📝 Enhancement Note: For a Junior role, interviewers will look for a strong foundation in design principles, a clear and teachable process, good communication skills, and a genuine enthusiasm for user-centered design and the financial services sector. Demonstrating an understanding of HSBC's context will be a significant plus.

📌 Application Steps

To apply for this UX/UI Jr position:

• Submit your application through the provided link on the HSBC careers portal.

• Portfolio Customization: Tailor your resume and portfolio to highlight relevant projects and skills, specifically emphasizing experience with Figma, design systems, user research, and digital product design for responsive/native platforms. Showcase your understanding of accessibility and inclusive design.

• Resume Optimization: Ensure your resume clearly outlines your 0-2 years of experience, highlighting any academic projects, internships, or freelance work that demonstrates your UX/UI capabilities and problem-solving approach. Use keywords from the job description.

• Interview Preparation: Practice presenting your portfolio, focusing on telling a clear story for each project that details the problem, your process, your role, and the impact. Prepare to discuss your design thinking and collaboration style.

• Company Research: Familiarize yourself with HSBC's digital strategy, recent product launches, and its commitment to customer experience and inclusivity. Understand the unique challenges and opportunities of designing for the financial services industry.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.