UX/UI Jr

📍 Job Overview

Job Title: UX/UI Jr

Company: HSBC Global Services Limited

Location: Azcapotzalco, Mexico City, Mexico

Job Type: Full-time

Category: User Experience (UX) / User Interface (UI) Design

Date Posted: July 24, 2026

Experience Level: Junior (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This junior UX/UI role focuses on designing intuitive digital experiences within the financial services sector, translating complex requirements into user-friendly interfaces.

• The position involves contributing to the product development lifecycle, ensuring high standards of craft across UX, UI, and content design, with a strong emphasis on user research and data-driven insights.

• Successful candidates will collaborate with global product design teams, championing design thinking and a culture of inclusivity and excellence.

• The role requires a foundational understanding of design systems, prototyping, and core UX disciplines, with an expectation to grow and develop within a structured environment.

📝 Enhancement Note: This role is explicitly a "Jr" position, indicating that candidates with 0-2 years of relevant experience are being targeted. The responsibilities emphasize contribution and collaboration rather than independent strategic leadership, aligning with a junior profile. The requirement for "working knowledge" of certain areas also supports this.

📈 Primary Responsibilities

• Contribute to the design and development of digital products and services, ensuring alignment with customer needs and business objectives.

• Assist in translating complex financial services and regulatory requirements into simple, engaging, and trustworthy digital experiences.

• Participate in user research activities, applying data and insights to inform design decisions and validate customer experiences.

• Collaborate with senior designers and cross-functional teams to ensure the highest standards of craft, clarity, and creativity across user experience (UX), user interface (UI), and UX Writing.

• Support the implementation of design systems and scalable design practices to deliver high-quality, inclusive experiences for diverse customers.

• Work alongside global teams, fostering a collaborative environment and building trusted relationships with stakeholders.

• Ensure designs adhere to accessibility standards and inclusive design principles.

• Contribute to the continuous improvement of design processes and methodologies within the team.

📝 Enhancement Note: The original description mentions "Influence our vision, strategy, and roadmap" and "Elevate design quality and practice," which are typically senior-level responsibilities. For a Junior role, these have been rephrased to focus on contributing to and supporting these initiatives, reflecting a more appropriate scope for a junior position.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field, or equivalent practical experience. Experience:

• 0-2 years of proven experience designing digital products and services, with a focus on user-centered design principles.

• Demonstrated experience or strong understanding of translating business and customer goals into design solutions. Required Skills:

• Proficiency in Figma or similar industry-standard design and prototyping tools.

• Foundational knowledge of core UX disciplines including user research, content design, interaction design, and information architecture.

• Understanding of design systems and their importance in creating consistent user experiences.

• Familiarity with accessibility standards (e.g., WCAG) and inclusive design principles.

• Ability to collaborate effectively within a diverse, global, and cross-functional team.

• Basic understanding of translating complex requirements into digital solutions.

• Capability for writing clear and effective content in English, contributing to intuitive user experiences. Preferred Skills:

• Experience working within complex, regulated environments, ideally financial services.

• Exposure to responsive and native platform design.

• Understanding of design thinking methodologies.

• Portfolio showcasing world-class product design with clear user and business outcomes.

📝 Enhancement Note: Given the "Jr" title and the "0-2 years" experience expectation, the "Required Skills" section focuses on foundational knowledge and proficiency in key tools. Advanced strategic contributions are framed as "support" or "contribution" activities. The portfolio requirement is noted as "strong" but also implies a need to showcase potential and learning, suitable for a junior level.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A strong portfolio demonstrating a foundational understanding of product design principles across responsive and native platforms.

• Portfolio pieces should ideally illustrate clear user and business outcomes, even if from academic projects or personal work.

• Showcase examples of problem-solving through design, detailing the process from research to final UI.

• Demonstrate proficiency with design tools such as Figma, including wireframing, prototyping, and user flow creation. Process Documentation:

• Candidates are expected to articulate their design process clearly, explaining how they approach user research, ideation, wireframing, prototyping, and testing.

• Highlight how data and insights were used to inform design decisions and validate customer experiences.

• Demonstrate an understanding of how to integrate feedback from stakeholders and incorporate it into the design iteration process.

📝 Enhancement Note: For a Junior role, the portfolio is crucial for demonstrating potential and foundational skills rather than extensive strategic impact. The emphasis is on the clarity of their design process and their understanding of core UX/UI principles, even if applied in less complex or fewer projects.

💵 Compensation & Benefits

Salary Range:

• Given the Junior (0-2 years) experience level and the location in Mexico City, Mexico, a competitive annual salary range for a UX/UI Jr. role is estimated to be between MXN 240,000 - MXN 360,000. This range is based on industry benchmarks for junior design roles in major metropolitan areas in Mexico, considering the employer's size and industry. Benefits:

• Extended paid leave for significant life events: weddings, new family members, or bereavement, demonstrating a strong commitment to employee well-being.

• A culture that prioritizes well-being, balance, and care, fostering a supportive work environment.

• Opportunities for continuous professional development and skill enhancement.

• Flexible working arrangements to support work-life balance.

• Access to HSBC's global network and diverse employee base.

• Comprehensive health and wellness programs. Working Hours:

• Standard full-time commitment, typically around 40 hours per week, with potential for flexibility in scheduling as per company policy.

📝 Enhancement Note: The salary range is an estimate based on market data for junior design roles in Mexico City. The benefits are directly pulled from the provided text and highlighted for their significance to employee well-being and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Global Banking and Financial Services)

Company Size: Large Enterprise (HSBC is a global financial institution with a significant workforce, estimated to be over 200,000 employees worldwide). This size implies a structured environment with established processes and opportunities for scale.

Founded: 1865 (HSBC has a long and rich history, suggesting stability and a deep understanding of the financial market).

Team Structure:

• The UX/UI Jr. will be part of the Global Service Center (GSC) team, likely within a larger digital design or product development department.

• The role involves close collaboration with a global team of Product Designers and supporting disciplines, indicating a distributed team structure.

• Reporting will likely be to a Senior UX/UI Designer or a Design Lead, guiding their development and contributions. Methodology:

• The team champions design thinking and a culture of excellence and accountability, emphasizing user-centricity.

• Design decisions are informed by research, data, and insights to deliver real value and embed the voice of the customer.

• Expect a focus on craft, clarity, and creativity across UX, UI, and content design, with an emphasis on consistency and scalability.

• Collaboration with diverse stakeholders is key to building trusted relationships and aligning goals.

Company Website: https://www.hsbc.com/

📝 Enhancement Note: Information regarding company size, industry, and founding date is derived from general knowledge of HSBC. The team structure and methodology are inferred from the job description's emphasis on global collaboration, design thinking, and user-centricity.

📈 Career & Growth Analysis

Operations Career Level: Junior UX/UI Designer. This role is an entry point into the design field within a large, established financial institution. It's focused on skill development, learning established processes, and contributing to defined projects under guidance.

Reporting Structure: The Junior UX/UI Designer will likely report to a Senior UX/UI Designer or a Design Manager. This structure provides direct mentorship and oversight, crucial for early-career development. They will collaborate closely with Product Designers and other cross-functional teams.

Operations Impact: While junior, the role contributes to the critical mission of positioning HSBC at the forefront of customer experience design. By improving digital interfaces and user journeys, this role directly impacts customer satisfaction, engagement, and ultimately, the bank's reputation and business goals in the digital space.

Growth Opportunities:

• Skill Specialization: Opportunities to deepen expertise in specific UX/UI disciplines such as user research, interaction design, visual design, or UX writing.

• Cross-functional Exposure: Gaining experience working with product managers, developers, and business analysts on complex financial products.

• Mentorship: Learning from experienced senior designers and participating in design critiques and feedback sessions.

• Career Progression: Potential to advance to Mid-level UX/UI Designer, Senior UX/UI Designer, or specialized roles within the design or product teams over time.

• Global Exposure: Working with international teams provides a broader perspective on design challenges and solutions in different markets.

📝 Enhancement Note: This section focuses on the career trajectory and developmental aspects suitable for a junior role within a large corporation like HSBC. The "Operations Impact" is framed in terms of contribution to broader business goals, appropriate for an entry-level position.

🌐 Work Environment

Office Type: On-site position within HSBC's Global Service Center in Azcapotzalco, Mexico City. This suggests a professional office setting designed for collaboration and focused work.

Office Location(s): Azcapotzalco, Mexico City, Mexico (Postal Code: 02230). This location is a significant business hub within Mexico City.

Workspace Context:

• The workspace is designed to foster collaboration among design teams and with other departments, encouraging cross-functional interaction.

• Access to industry-standard design tools and technology, including Figma and prototyping software, will be provided.

• Opportunities for informal and formal interactions with colleagues, including senior designers and team leads, facilitating knowledge sharing and mentorship.

• The environment will likely be structured and professional, reflecting the nature of a global financial institution. Work Schedule:

• A standard full-time schedule (approximately 40 hours per week) is expected. While the role is on-site, HSBC emphasizes flexible working, which may extend to how daily tasks are managed within the office environment, provided project deadlines and team collaboration needs are met.

📝 Enhancement Note: The "Work Environment" section is crafted based on the "On-site" designation and the nature of HSBC as a large, global company. The emphasis is on a collaborative, professional office setting with access to necessary tools and potential for structured flexibility.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio to assess foundational skills, relevant experience, and alignment with the role's requirements.

• Technical Interview: May involve a discussion about design process, problem-solving approaches, and a review of portfolio case studies. Expect questions on core UX/UI principles and tool proficiency.

• Design Challenge: A practical exercise, potentially a take-home assignment or an in-interview task, to evaluate design thinking, problem-solving abilities, and execution skills.

• Behavioral/Cultural Fit Interview: Assessing collaboration skills, communication style, adaptability, and alignment with HSBC's values and culture, especially regarding inclusivity and continuous learning.

• Final Interview: Potentially with a senior leader or hiring manager to discuss career aspirations and overall fit within the team and organization.

Portfolio Review Tips:

• Curate Selectively: Focus on 2-4 strong projects that best showcase your skills and growth potential. For a junior role, academic projects, personal projects, or contributions to open-source initiatives are acceptable if well-articulated.

• Tell a Story: For each project, clearly outline the problem, your role, the process you followed (research, ideation, design, testing), the solutions you developed, and the outcomes achieved.

• Highlight Process: Emphasize your design thinking and methodology, not just the final visuals. Show how you used research and data to inform your decisions.

• Showcase Tool Proficiency: Ensure your portfolio demonstrates your command of Figma and other relevant design tools.

• Address Requirements: Clearly show how your work aligns with the job description's requirements, such as experience with complex environments or accessibility.

Challenge Preparation:

• Familiarize yourself with common UX/UI challenges in financial services (e.g., simplifying complex transactions, enhancing security communication, improving onboarding).

• Practice articulating your thought process verbally and visually, as you might need to present your approach during an interview.

• Be prepared to discuss trade-offs and constraints you might encounter in a regulated environment.

📝 Enhancement Note: The interview and portfolio review process is structured to align with typical expectations for a junior design role in a large corporation, emphasizing foundational skills, process demonstration, and cultural fit.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, UI design, and collaboration. Proficiency is a key requirement.

• Prototyping Tools: Experience with Figma's prototyping capabilities or other tools like InVision, Adobe XD, or Axure RP.

• Design Systems: Understanding of how to use and contribute to design systems for consistency and scalability.

Analytics & Reporting:

• Familiarity with analytics tools (e.g., Google Analytics, Adobe Analytics) to understand user behavior and inform design decisions is beneficial.

• Ability to interpret data and insights from user research and analytics platforms. CRM & Automation:

• While not a primary focus, an understanding of how digital products integrate with CRM systems or backend processes can be advantageous.

• Familiarity with project management tools (e.g., Jira, Asana, Trello) for workflow management.

📝 Enhancement Note: The Technology Stack section is heavily influenced by the explicit mention of Figma and the general requirements for a UX/UI role in a digital product development context. The other tools are included as industry standards that would be beneficial for a junior professional to be aware of or have exposure to.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving the customer, ensuring their needs are at the forefront of all design decisions.

• Excellence & Accountability: Striving for high standards in craft, clarity, and creativity, taking ownership of contributions and outcomes.

• Inclusivity & Diversity: Championing designs that are accessible, equitable, and welcoming to all users, valuing differences in background and ability.

• Collaboration: Fostering strong, trusted relationships across global teams and with diverse stakeholders to achieve shared goals.

• Continuous Learning: Encouraging a culture of growth, where feedback is valued, and new skills and knowledge are actively pursued.

Collaboration Style:

• Cross-functional Integration: Working closely with Product Designers, developers, product managers, and other business units to ensure cohesive product development.

• Global Teamwork: Adapting to working with colleagues across different geographies and time zones, communicating effectively and respecting diverse perspectives.

• Feedback-Driven: Openness to constructive criticism and a proactive approach to seeking and incorporating feedback from peers and stakeholders.

• Stakeholder Engagement: Building strong relationships with stakeholders to align on project goals, gather requirements, and ensure buy-in for design solutions.

📝 Enhancement Note: These values and collaboration styles are inferred from HSBC's emphasis on inclusivity, customer experience, global collaboration, and the description of the role's responsibilities.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex Regulations: Adapting designs to meet stringent financial services regulations while maintaining a user-friendly experience.

• Global Consistency vs. Local Needs: Balancing the need for a consistent global brand experience with the nuances of different regional user behaviors and preferences.

• Translating Abstract Concepts: Effectively visualizing and simplifying complex financial products and services for a broad audience.

• Early-Career Development: Growing from a junior role by seeking mentorship, actively learning, and taking on increasing responsibility within defined project scopes.

Learning & Development Opportunities:

• Mentorship Programs: Access to guidance from experienced UX/UI designers and design leaders within HSBC.

• Formal Training: Opportunities for workshops, online courses, and certifications in specialized design areas.

• Exposure to Diverse Projects: Working on a variety of digital products and services within the financial sector offers broad learning experiences.

• Industry Best Practices: Staying updated with the latest trends and methodologies in UX/UI design, particularly within FinTech and banking.

• Networking: Building connections within a large, global organization provides a foundation for future career moves.

📝 Enhancement Note: Challenges are framed around the specific industry context (financial services) and the junior nature of the role. Growth opportunities focus on skill development and career progression within a large corporate structure.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing a new feature for a mobile banking app, focusing on how you'd ensure it's intuitive and compliant with regulations." (Focus on user research, iterative design, and regulatory considerations).

• "How do you approach gathering and incorporating feedback from stakeholders, especially when dealing with conflicting opinions?" (Highlight collaboration, communication, and negotiation skills).

• "Walk us through a project in your portfolio where you had to simplify a complex process or information for users. What was the challenge, your approach, and the outcome?" (Prepare a case study demonstrating problem-solving and clarity). Company & Culture Questions:

• "What interests you about working for HSBC, and specifically in the financial services industry?" (Research HSBC's mission, values, and recent initiatives in digital transformation).

• "How do you contribute to a culture of inclusivity and diversity in your design work?" (Prepare examples of how you consider accessibility and diverse user needs).

• "How do you stay updated on the latest UX/UI trends and best practices?" (Showcase your commitment to continuous learning). Portfolio Presentation Strategy:

• Structure: For each project, clearly present the context, problem statement, your specific role and contributions, your design process (research, ideation, wireframing, prototyping, testing), key design decisions, and measurable outcomes.

• Visuals: Use high-quality mockups, wireframes, and interactive prototypes to illustrate your work.

• Storytelling: Frame your projects as narratives, highlighting challenges overcome and lessons learned.

• Conciseness: Be prepared to present your key projects within a set timeframe, focusing on the most impactful aspects.

• Tool Proficiency: Be ready to discuss your use of Figma and other tools within the context of your projects.

📝 Enhancement Note: Interview questions are tailored to assess core UX/UI competencies, understanding of the financial sector, and alignment with HSBC's stated values, with specific advice on portfolio presentation for a junior candidate.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the HSBC careers portal.

• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight your foundational UX/UI skills, proficiency in Figma, and any relevant projects (academic, personal, or professional) that demonstrate your design process and problem-solving abilities.

• Resume Optimization: Use keywords from the job description such as "UX Design," "UI Design," "Figma," "Prototyping," "User Research," and "Financial Services" to ensure your application is well-received by applicant tracking systems (ATS).

• Interview Preparation: Practice articulating your design process and prepare to discuss 2-3 key projects from your portfolio in detail, focusing on the problem, your approach, and the outcomes. Be ready to answer behavioral questions related to collaboration, adaptability, and your interest in HSBC.

• Company Research: Familiarize yourself with HSBC's mission, values, and recent digital initiatives. Understand their commitment to customer experience and inclusivity to better align your responses during the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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