UX/UI Designer - TELUS Health (18 Month Contract)

📍 Job Overview

Job Title: UX/UI Designer - TELUS Health (18 Month Contract)

Company: TELUS

Location: Edmonton, AB, CA; Ottawa, ON, CA; Calgary, AB, CA; Vancouver, BC, CA; Toronto, ON, CA

Job Type: Contract

Category: User Experience (UX) / User Interface (UI) Design

Date Posted: April 20, 2026

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Drive end-to-end design strategy and execution for web and mobile platforms within the digital health sector, focusing on human-centered design principles.

• Translate complex clinical needs and user research insights into intuitive, scalable digital experiences that enhance patient, provider, and administrator interactions.

• Collaborate closely with cross-functional teams, including Product Management, Engineering, and Clinical subject matter experts, to define user flows, interaction models, and design system components.

• Champion design excellence by ensuring adherence to accessibility standards (WCAG), responsive design principles, and brand consistency across all digital touchpoints.

📝 Enhancement Note: This role is a contract position covering a maternity leave, indicating a need for an experienced designer capable of quickly integrating into a team and delivering high-quality work within a defined timeframe. The focus on "digital health" and "complex platform ecosystems" suggests a need for candidates who can navigate regulated industries and intricate user journeys. The emphasis on both strategic vision and detailed execution highlights the senior nature of this UX/UI Designer role.

📈 Primary Responsibilities

• Lead the conceptualization and execution of user interface (UI) and user experience (UX) designs for TELUS Health's digital platforms, encompassing both member-facing and provider-facing applications.

• Develop comprehensive user flows, wireframes, interactive prototypes, and high-fidelity visual designs that effectively communicate design solutions and user journeys.

• Conduct and synthesize user research, including usability testing and concept testing, to inform design decisions and validate solutions with target audiences.

• Actively participate in agile development cycles, contributing to sprint planning, backlog refinement, and design reviews to ensure seamless integration of design into the development process.

• Collaborate with product managers and engineers to define clear interaction models and design system patterns that promote consistency, scalability, and maintainability across platforms.

• Ensure all designs meet stringent accessibility standards (WCAG 2.1 AA or higher) and responsive design best practices for optimal performance across diverse devices and user needs.

• Facilitate and lead design critiques, co-creation workshops, and cross-functional design reviews to gather feedback and foster a collaborative design culture.

• Contribute to the ongoing development and refinement of the TELUS Health design system, advocating for its adoption and ensuring its integrity.

• Mentor junior designers, providing guidance on design processes, tools, and best practices to foster their professional growth and contribute to team craft excellence.

📝 Enhancement Note: The responsibilities emphasize a senior-level contribution, requiring leadership in design strategy, execution, and mentorship. The focus on "end-to-end design" and "system-level design" indicates a need for comprehensive ownership.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field, or equivalent practical experience.

Experience: 5+ years of professional experience in UX/UI design, with a strong preference for experience in digital health, SaaS, or complex platform ecosystems.

Required Skills:

• Proven expertise in leading end-to-end UX/UI design processes for complex digital products, with a portfolio showcasing user-centered design methodologies.

• Demonstrated ability to create wireframes, interactive prototypes, and high-fidelity visual designs using industry-standard tools.

• Deep understanding and practical application of responsive design principles and accessibility standards (WCAG).

• Proficiency in design and collaboration tools, specifically Figma and FigJam.

• Experience working effectively within agile development environments and cross-functional teams.

• Strong strategic thinking capabilities, with the ability to connect user experience to broader business objectives and system-level design.

• Excellent communication, presentation, and storytelling skills, with the ability to articulate design rationale clearly and persuasively to diverse stakeholders.

Preferred Skills:

• Prior experience designing for healthcare, telehealth, or other highly regulated industries.

• Familiarity with service design methodologies, journey mapping, and systems thinking approaches.

• Basic understanding of front-end development principles (HTML, CSS, JavaScript, React) to facilitate better collaboration with engineering teams.

• Experience planning and executing user research activities, including concept and usability testing.

• Exposure to data-driven design principles and behavior change frameworks.

📝 Enhancement Note: The requirement for a portfolio that demonstrates how candidates "select design activities that are appropriate for the problems they are trying to solve" indicates a focus on strategic problem-solving and methodological rigor over just visual output. The "Nice to Have" section points towards a desire for candidates with a holistic understanding of the healthcare ecosystem and product development lifecycle.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a robust user-centered design process, detailing the journey from problem identification to solution implementation.

• Examples of cross-platform design (web and mobile) and how you've addressed complex problems within these environments.

• Clear articulation of the design activities undertaken for specific problems and the rationale behind their selection.

• Demonstrations of wireframes, prototypes, and high-fidelity visual designs, along with explanations of their purpose and evolution.

Process Documentation:

• Ability to document and articulate design processes, including user research methodologies, ideation techniques, and prototyping workflows.

• Experience in creating and maintaining design system components, ensuring consistency and scalability.

• Documentation of accessibility considerations and how WCAG guidelines were integrated into the design process.

• Examples of collaboration with engineering and product teams, illustrating how design requirements were translated into actionable development tasks.

📝 Enhancement Note: The emphasis on demonstrating the "design process" and the "selection of design activities" is crucial. Candidates should prepare to walk through case studies that highlight their strategic thinking and problem-solving approach, not just the final visual outcomes.

💵 Compensation & Benefits

Salary Range: Based on industry standards for a Senior UX/UI Designer in major Canadian metropolitan areas (e.g., Toronto, Vancouver, Calgary, Edmonton, Ottawa) with 5-10 years of experience, a contract rate would typically range from CAD $65 to $95 per hour, or an equivalent annual salary range of CAD $135,000 to $195,000. This estimate considers the 18-month contract duration and the specialized nature of digital health design.

Benefits:

• Contract role with a defined term (18 months), offering focused project engagement.

• Opportunity to work with a leading Canadian telecommunications and health services organization.

• Exposure to cutting-edge digital health technologies and patient care solutions.

• Potential for professional development and skill enhancement in a specialized industry.

• Collaboration with experienced cross-functional teams in an agile environment.

Working Hours: Standard full-time working hours, typically 40 hours per week, with potential for some flexibility depending on project needs and team collaboration.

📝 Enhancement Note: Salary is estimated based on market data for Senior UX/UI Designers in Canada, factoring in the contract nature and the specialized digital health sector. Benefits are inferred based on typical offerings for contract positions within large, established organizations, focusing on professional exposure and experience rather than traditional long-term benefits packages.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications & Digital Health. TELUS is a major player in Canada's telecommunications sector, with a significant and growing presence in health services through TELUS Health. This dual focus means the company operates in a highly competitive and regulated environment, requiring innovative solutions that balance technological advancement with user trust and data security.

Company Size: TELUS is a large enterprise organization, employing tens of thousands of individuals globally. This scale implies structured processes, established hierarchies, and a wide array of internal resources and departments. For operations professionals, this can mean opportunities for specialization, access to extensive training, and participation in large-scale projects, but also potentially longer decision-making cycles.

Founded: TELUS was founded in 1993, though its roots trace back to provincial telephone companies established in the early 20th century. This long history provides a foundation of stability and extensive experience in telecommunications, which is now being leveraged to build out its digital health offerings.

Team Structure:

• The Experience Design team within TELUS Health Virtual Care is a specialized unit focused on crafting user-centered digital experiences.

• This team likely operates within a product development structure, reporting to a Director or VP of Product/Design, and collaborates closely with Product Management, Engineering, Clinical teams, and potentially Marketing.

Methodology:

• The team operates within an agile framework, emphasizing iterative development, cross-functional collaboration, and continuous feedback loops.

• Design thinking and human-centered design principles are core to their approach, ensuring that user needs and clinical requirements are at the forefront of all product development.

• Data-driven design is encouraged, leveraging user research, behavioral analytics, and A/B testing to validate design choices and optimize user experiences.

Company Website: https://www.telus.com/

📝 Enhancement Note: The context provided highlights TELUS's strategic move into digital health, positioning the Experience Design team as critical to this mission. The large enterprise nature suggests a structured environment where operations professionals can find stability and opportunities for specialized growth.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior UX/UI Designer, indicating a mid-to-senior level of experience. It requires not only mastery of design craft but also strategic thinking, leadership in design execution, and the ability to mentor junior team members. The 18-month contract nature suggests a project-focused engagement where the designer is expected to make an immediate and significant impact.

Reporting Structure: The Senior UX/UI Designer will likely report to a Design Lead, Manager, or Director within the TELUS Health Virtual Care Experience Design team. They will work closely with Product Managers, Engineering Leads, and Clinical SMEs, forming a core part of agile product squads.

Operations Impact: The UX/UI Designer's work directly impacts the usability, adoption, and effectiveness of TELUS Health's digital platforms. By creating intuitive and accessible experiences, they contribute significantly to improving health outcomes for patients, enhancing efficiency for providers, and streamlining administrative processes. Their work is foundational to TELUS Health's mission of becoming the most trusted wellbeing organization.

Growth Opportunities:

• Skill Specialization: Deepen expertise in digital health design, accessibility standards, and complex system design.

• Leadership Development: Gain experience in mentoring junior designers and leading design initiatives within a large enterprise.

• Industry Exposure: Build a strong portfolio with impactful projects in a rapidly growing and critical sector (digital health).

• Cross-functional Collaboration: Enhance collaboration skills with diverse teams, including clinical experts, product managers, and engineers.

• Potential for Full-Time Conversion: While a contract, strong performance can sometimes lead to opportunities for full-time roles within TELUS, depending on business needs.

📝 Enhancement Note: The contract nature of the role, while defined, offers significant opportunities for skill development and impactful project experience within a leading organization and a critical industry. The emphasis on mentorship points to a growth path for senior individuals.

🌐 Work Environment

Office Type: This is an on-site role, indicating a traditional office-based work environment within one of TELUS's designated office locations. This setup facilitates in-person collaboration, spontaneous ideation, and direct mentorship opportunities.

Office Location(s): The role is open to multiple Canadian cities: Edmonton, Alberta; Ottawa, Ontario; Calgary, Alberta; Vancouver, British Columbia; and Toronto, Ontario. This offers flexibility in location for eligible candidates within these regions.

Workspace Context:

• The workspace is expected to be collaborative, with opportunities for direct interaction with designers, product managers, engineers, and clinical stakeholders.

• Access to modern design tools and technology, including Figma and FigJam, will be standard.

• The environment is likely dynamic, reflecting the fast-paced nature of the tech and health industries, with a focus on agile methodologies and iterative design.

Work Schedule: The standard work schedule is typically 40 hours per week, aligning with full-time employment. While on-site, there may be some flexibility in daily start and end times, but core collaboration hours will likely be expected.

📝 Enhancement Note: The on-site requirement is a key differentiator, suggesting the company values in-person collaboration for design work. The multiple location options are a significant benefit for candidates in those regions.

📄 Application & Portfolio Review Process

Interview Process: The interview process is expected to be multi-stage, typical for a senior design role at a large enterprise:

• Initial Screening: A brief call with a recruiter to assess basic qualifications, interest, and fit for a contract role.

• Portfolio Review & Technical Interview: A deeper dive with hiring managers and/or senior designers. Candidates will present their portfolio, discussing their design process, problem-solving approach, and specific project contributions. Expect questions about how you select design activities, handle complex challenges, and ensure accessibility.

• Cross-functional Collaboration Interview: An interview with key stakeholders from Product, Engineering, and Clinical teams to assess collaboration style, communication skills, and ability to integrate into a cross-functional squad.

• Final Interview: Potentially with a higher-level manager or VP to discuss strategic alignment, cultural fit, and overall suitability for the role and TELUS Health's mission.

Portfolio Review Tips:

• Showcase Process: Clearly articulate your design process for 2-3 key projects. Highlight how you identified problems, conducted research, ideated solutions, iterated based on feedback, and implemented designs.

• Demonstrate Strategic Thinking: Explain why you chose specific design activities and tools for each project, demonstrating your understanding of trade-offs and context.

• Highlight Impact: Quantify the impact of your designs where possible (e.g., improved conversion rates, increased user satisfaction, reduced error rates). If quantitative data isn't available, explain the qualitative impact and user benefits.

• Address Complexity: Include examples that showcase your ability to design for complex systems or regulated industries like healthcare.

• Accessibility & Responsiveness: Ensure your portfolio includes examples demonstrating your expertise in these areas.

• Figma/FigJam Proficiency: Be prepared to discuss your workflow and advanced features used within these tools.

Challenge Preparation:

• Be ready for a potential design exercise or case study, either take-home or during an interview. This might involve analyzing a given problem, sketching out user flows, or proposing initial design concepts.

• Practice articulating your design decisions concisely and persuasively. Focus on your ability to explain the rationale behind your choices.

• Prepare to discuss your experience with agile methodologies and how you integrate design into sprint cycles.

📝 Enhancement Note: The emphasis on "selecting design activities" and demonstrating the "design process" is paramount for this role. Candidates should prepare to discuss their strategic thinking behind their design choices, not just the final deliverables.

🛠 Tools & Technology Stack

Primary Tools:

• Figma / FigJam: Essential for wireframing, prototyping, visual design, and collaborative ideation. Candidates are expected to be highly proficient.

• Prototyping Tools: Experience with built-in Figma prototyping or other standard tools (e.g., InVision, Adobe XD) for creating interactive user flows.

• Design Systems: Experience in contributing to or working within established design systems.

Analytics & Reporting:

• While not a primary design tool, familiarity with how user analytics (e.g., Google Analytics, Adobe Analytics) and A/B testing platforms are used to inform design decisions is beneficial.

CRM & Automation:

• Not directly applicable to the core UX/UI design role, but an understanding of how design integrates with broader product ecosystems where CRM and automation tools might exist is helpful.

📝 Enhancement Note: Figma is explicitly called out as a critical tool. Candidates should be prepared to demonstrate their advanced proficiency in Figma and FigJam.

👥 Team Culture & Values

Operations Values:

• Human-Centered: A strong commitment to understanding and prioritizing the needs of patients, providers, and administrators in all design decisions.

• Collaboration: Emphasis on working effectively within cross-functional teams, fostering open communication and shared ownership of product development.

• Craft Excellence: A dedication to high-quality design, attention to detail, and continuous improvement in design processes and outcomes.

• Impact-Driven: A focus on creating digital experiences that lead to meaningful improvements in health outcomes and user satisfaction.

• Innovation: Encouraging creative problem-solving and the exploration of new approaches to digital health challenges.

Collaboration Style:

• Cross-functional Integration: Designers are expected to be integral members of agile product squads, working closely with Product Managers, Engineers, and Clinical SMEs daily.

• Feedback Culture: An environment that encourages constructive design critiques and open feedback loops to refine solutions.

• Knowledge Sharing: A culture where best practices, insights, and learnings are shared openly among team members to elevate the collective design capability.

📝 Enhancement Note: The values emphasize a blend of user empathy, collaborative teamwork, and a drive for tangible impact within the healthcare domain.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Healthcare Complexity: Designing for the intricate workflows, regulations, and diverse user needs within the healthcare industry.

• Balancing Strategic Vision with Detail: Effectively translating high-level strategic goals into detailed, user-friendly interface designs.

• Cross-functional Alignment: Ensuring buy-in and seamless integration of design solutions across Product, Engineering, and Clinical teams with varying priorities.

• Contract Duration: Adapting quickly to a new team and project landscape within a defined 18-month timeframe.

Learning & Development Opportunities:

• Deepen Digital Health Expertise: Gain specialized knowledge and experience in designing for healthcare technology, a rapidly growing and impactful field.

• Mentorship Experience: Develop leadership skills through mentoring junior designers and contributing to team growth.

• Design System Contribution: Enhance skills in contributing to and maintaining robust design systems.

• Agile Workflow Mastery: Further refine experience working within agile development methodologies in a large enterprise setting.

📝 Enhancement Note: The challenges highlight the complexities inherent in the digital health sector, while the growth opportunities focus on specialization and leadership within this domain.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design for a complex regulatory environment. How did you approach it, and what were the key considerations?" (Focus on process, research, and compliance.)

• "How do you balance user needs with business requirements and technical constraints? Provide an example." (Highlight your problem-solving and trade-off analysis skills.)

• "Walk us through your process for selecting design activities for a new feature or product." (Emphasize your strategic thinking and methodological rigor.)

Company & Culture Questions:

• "Why are you interested in TELUS Health and the digital health space specifically?" (Show genuine interest and understanding of the industry's impact.)

• "How would you contribute to our design system and advocate for its use?" (Illustrate your understanding of design systems and your collaborative approach.)

• "Describe your experience working in agile teams. How do you collaborate with Product Managers and Engineers?" (Highlight your teamwork and communication skills.)

Portfolio Presentation Strategy:

• Storytelling: Frame each case study as a narrative: the problem, your role, the process, the solutions, and the outcomes.

• Visuals: Use clean, high-quality visuals of your work – wireframes, mockups, prototypes. Annotate key design decisions.

• Process Focus: For each project, explicitly discuss why you chose certain methods (research, ideation, testing) and how they led to the final solution.

• Impact Metrics: Quantify results whenever possible. If not, articulate the qualitative benefits and user value.

• Conciseness: Be mindful of time. Focus on the most impactful projects and be prepared to answer questions in depth.

📝 Enhancement Note: Preparation should focus on demonstrating strategic thinking, process documentation, and the ability to articulate design rationale, especially within the context of healthcare.

📌 Application Steps

To apply for this operations position:

• Submit your application through the TELUS Careers portal via the provided URL.

• Tailor Your Resume: Optimize your resume to highlight experience in UX/UI design, digital health, SaaS, Figma/FigJam proficiency, accessibility (WCAG), and agile methodologies. Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 of your strongest projects that best demonstrate your end-to-end design process, strategic thinking, and experience with complex platforms, particularly in regulated industries. Ensure clear explanations of your methodology and impact.

• Prepare Your Presentation: Practice walking through your portfolio case studies, focusing on storytelling, process explanation, and the rationale behind your design decisions. Be ready to discuss your approach to accessibility and collaboration.

• Research TELUS Health: Understand TELUS's mission in digital health, their current offerings, and their values. This will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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