UX/UI Designer (m/w/d)

📍 Job Overview

Job Title: UX/UI Designer (m/w/d)

Company: DAK-Gesundheit

Location: Hamburg, Germany

Job Type: Full-Time

Category: Digital Product Design & Development Operations

Date Posted: August 26, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on the user experience and user interface design for mobile applications, specifically contributing to the DAK-App, which serves as the primary digital touchpoint for DAK-Gesundheit's members.

• The position involves working within cross-functional, agile teams to enhance the digital ecosystem and deliver user-centric features that provide tangible value to policyholders.

• Key responsibilities include translating complex user requirements into intuitive and visually appealing product designs, from conceptualization to interactive prototyping.

• The role emphasizes the development and maintenance of consistent UI components and style guides to ensure a cohesive brand experience across all digital platforms.

📝 Enhancement Note: While the role is for a UX/UI Designer, its placement within DAK-Gesundheit's "Digitale Fabrik" and focus on a digital ecosystem suggests an operational aspect in how digital products are built, maintained, and scaled. This role interfaces with operational teams to ensure digital services are seamlessly integrated and function efficiently for end-users, aligning with GTM (Go-to-Market) strategies for digital product adoption and user engagement.

📈 Primary Responsibilities

• Analyze complex user requirements and translate them into conceptual, visual, and interactive product designs for mobile applications.

• Independently design high-quality, brand-compliant products in collaboration with cross-functional teams to ensure a positive customer experience.

• Develop wireframes, mockups, and interactive prototypes for mobile interfaces, working closely with development and product teams.

• Create and maintain UI components and style guides to ensure a consistent visual appearance across all digital products and services.

• Support the creation of tender documents for digital services, ensuring design requirements are clearly articulated.

• Contribute to the expansion and enhancement of DAK-Gesundheit's user-centered digital ecosystem.

• Evaluate existing apps and websites for their integration into the system environment, design quality, and customer value.

• Assist in developing communication concepts for digital products and services to drive user adoption and engagement.

📝 Enhancement Note: The responsibilities highlight a blend of creative design execution and strategic input into the digital product lifecycle. For an operations-focused candidate, understanding how these design decisions impact product scalability, user adoption rates, and ongoing maintenance is crucial. The role requires not just design skills but also an understanding of how design integrates into an operational framework for digital service delivery.

🎓 Skills & Qualifications

Education:

• Successfully completed university degree with a focus on Interface Design, Human-Computer Interaction, or a comparable qualification demonstrated through extensive professional experience.

• Bachelor's degree is the minimum academic requirement. Experience:

• Proven experience as a UX/UI Designer, particularly in mobile application design.

• Familiarity with common app UX/UI patterns, demonstrating creativity and a keen eye for modern visual language, form, and typography.

• Extensive knowledge of requirements management, information architecture, conceptualization, and visual design.

• Experience working with agile methodologies, specifically Scrum.

• Demonstrated experience in the development process of user-oriented web and mobile solutions. Required Skills:

• UX/UI Design expertise with a strong portfolio of successful projects.

• Proficiency in mobile application design principles and patterns.

• Skill in creating wireframes, mockups, and interactive prototypes.

• Strong understanding of information architecture and user-centered design principles.

• Excellent command of design tools such as Figma.

• Familiarity with project management and documentation tools like Jira and Confluence.

• Knowledge of accessibility standards (WCAG, BITV 2.0) and experience designing for inclusive interfaces.

• Fluency in German (minimum C1 level). Preferred Skills:

• Experience in developing and maintaining UI components and style guides.

• Familiarity with app integration into broader system environments.

• Experience in supporting the creation of tender documents for digital services.

• Understanding of communication concepts for digital products.

📝 Enhancement Note: The emphasis on accessibility standards (WCAG, BITV 2.0) and experience with agile methodologies like Scrum suggests a need for designers who can integrate seamlessly into fast-paced, process-driven environments. For operations professionals, this translates to an ability to work within defined workflows and contribute to scalable, compliant digital product development.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a range of mobile application design projects, highlighting user-centered design processes.

• Include case studies demonstrating the journey from initial user research and requirements analysis to final UI design and prototyping.

• Highlight specific contributions to UI components, style guides, and the maintenance of design consistency across digital products.

• Provide examples of designs that prioritize user experience and contribute to a positive customer journey within a digital ecosystem.

• Demonstrate experience with accessibility standards (WCAG, BITV 2.0) in your design work. Process Documentation:

• Detail your process for translating complex requirements into actionable design solutions.

• Illustrate how you collaborate with cross-functional teams (e.g., product managers, developers) within an agile framework (Scrum).

• Explain your approach to developing and maintaining UI components and style guides for consistency.

• Showcase how you have contributed to user-centered digital ecosystems and improved customer experience through design.

📝 Enhancement Note: A strong portfolio is critical for this role, not just for showcasing design aesthetics but also for demonstrating a structured, process-oriented approach to UX/UI design within an agile and operational context. Candidates should be prepared to articulate their design process, decision-making rationale, and how their work contributes to the overall digital product strategy and operational efficiency.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for UX/UI Designers with 2-5 years of experience in Hamburg, Germany, a competitive salary range can be estimated between €50,000 - €65,000 annually. This range accounts for the specified mid-level experience, the specialized skills required (Figma, accessibility, agile), and the cost of living in Hamburg. Benefits:

• Fair compensation (as stated in the company description).

• Individual development opportunities (as stated in the company description).

• Positive corporate culture (as stated in the company description).

• Opportunities for professional growth within DAK-Gesundheit's "Digitale Fabrik."

• Contribution to a significant digital ecosystem impacting healthcare for a large member base. Working Hours:

• Full-time employment, likely based on a standard German work week of approximately 40 hours. Specific flexibility arrangements should be confirmed with the hiring manager.

📝 Enhancement Note: The provided salary range is an estimate based on market data for UX/UI Designers in Germany. Actual compensation will depend on the candidate's specific experience, qualifications, and DAK-Gesundheit's internal compensation structure. The benefits listed are general; candidates should inquire about specific details regarding professional development programs and the nuances of the corporate culture.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Services (Statutory Health Insurance)

Company Size: Large Enterprise (DAK-Gesundheit is one of the largest service providers in the German healthcare system, employing thousands). This size implies structured processes, potential for cross-departmental collaboration, and a stable operational environment.

Founded: DAK-Gesundheit has a long history, founded in 1771, indicating a stable and established organization with a deep understanding of the healthcare sector. This longevity suggests robust operational frameworks and a commitment to long-term service delivery.

Team Structure:

• The role is within the "Digitale Fabrik" (Digital Factory), suggesting a dedicated unit focused on digital product development and innovation.

• You will be part of cross-functional, agile teams, implying a collaborative structure where designers, developers, product managers, and potentially operations specialists work together.

• Reporting likely to a team lead or manager within the Digital Factory, with close collaboration across various departments to ensure seamless integration of digital services. Methodology:

• The "Digitale Fabrik" operates with agile methods, specifically Scrum, emphasizing iterative development, continuous feedback, and rapid deployment of features.

• User-centered design is a core methodology, ensuring that all product development is driven by the needs and experiences of DAK-Gesundheit's members.

• Emphasis on building and expanding a digital ecosystem, indicating a strategic approach to interconnected digital services and platforms.

Company Website: https://karriere.dak.de/ (Career Portal), https://www.dak.de/ (Main Website)

📝 Enhancement Note: DAK-Gesundheit's position as a major health insurance provider means that operational efficiency, data security, and regulatory compliance are paramount. The "Digitale Fabrik" likely operates with a focus on delivering these through digital means, making this UX/UI role integral to the operational delivery of healthcare services in a digital age.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level UX/UI Designer. This level signifies an individual contributor role with a focus on executing design tasks, contributing to team projects, and demonstrating a solid understanding of design principles and tools. The responsibilities suggest a significant impact on the user-facing aspects of DAK-Gesundheit's digital operations.

Reporting Structure: You will report to a manager or lead within the "Digitale Fabrik" and work within agile, cross-functional teams. This structure allows for direct contribution to product development while benefiting from team-based learning and collaboration.

Operations Impact: Your work directly influences the user experience of the DAK-App and related digital services, impacting member engagement, satisfaction, and the overall efficiency of digital service delivery. By ensuring intuitive design, you contribute to reducing support queries and increasing self-service adoption, thereby enhancing operational efficiency.

Growth Opportunities:

• Specialization: Deepen expertise in mobile UX/UI design, accessibility standards (WCAG, BITV 2.0), or specific areas of the digital healthcare ecosystem.

• Leadership: Progress to a Senior UX/UI Designer role, leading design initiatives, mentoring junior designers, or taking on product ownership responsibilities within agile teams.

• Cross-Functional Movement: Potentially move into related roles such as Product Management, Interaction Design Lead, or even roles focused on the operational aspects of digital product deployment and user onboarding, leveraging your deep understanding of user needs and digital platforms.

• Skill Development: Opportunities to learn and master new design tools, methodologies, and gain insights into the complex operational landscape of the German healthcare system.

📝 Enhancement Note: For operations-minded individuals, this role offers a path to understand how user experience design directly impacts the operational efficiency and scalability of digital services in a highly regulated industry. Growth could involve bridging the gap between design and operational execution, ensuring seamless product launches and ongoing user support.

🌐 Work Environment

Office Type: On-site role within DAK-Gesundheit's headquarters in Hamburg. This implies a traditional office setting conducive to in-person collaboration and team synergy.

Office Location(s): Hamburg, Germany (specific address: Hamburg, DE, 20097). This central location likely offers good public transport links.

Workspace Context:

• Collaborative Environment: Working in cross-functional agile teams means frequent interaction with designers, developers, product managers, and potentially other stakeholders involved in product operations.

• Tools & Technology: Access to industry-standard design tools like Figma, Jira, and Confluence, facilitating efficient workflow management and communication within the digital product development lifecycle.

• Team Interaction: Opportunities for daily stand-ups, sprint reviews, and retrospectives within the Scrum framework, fostering a dynamic and interactive work environment.

Work Schedule:

• Standard full-time hours (approximately 40 hours per week). While on-site, there might be some flexibility in start/end times, which is common in German work culture, but the core requirement is presence at the office.

📝 Enhancement Note: The on-site requirement for this role emphasizes the value DAK-Gesundheit places on in-person collaboration for design and product development. For operations professionals, this indicates a structured work environment where team cohesion and direct communication are prioritized for efficient workflow execution and problem-solving.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of your application, resume, and portfolio by HR and potentially the hiring manager.

• Portfolio Presentation & Technical Interview: You will likely be asked to present a selection of your work, explaining your design process, rationale, and the impact of your contributions. This will be followed by technical questions related to UX/UI principles, tools (Figma), and methodologies (Agile, Scrum, accessibility).

• Team/Cultural Fit Interview: An opportunity to meet with members of the agile team and discuss how you collaborate, problem-solve, and fit into the company culture. Questions may focus on your experience with cross-functional teams and your approach to user-centered design.

• Final Interview: Potentially with a senior leader in the Digital Factory to discuss your overall fit, career aspirations, and alignment with DAK-Gesundheit's strategic goals.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 of your strongest, most relevant projects, focusing on mobile app design and user-centered solutions.

• Tell a Story: For each project, clearly articulate the problem, your role, the design process, key decisions, challenges faced, and the quantifiable outcomes or user impact.

• Highlight Process: Emphasize your approach to user research, wireframing, prototyping, user testing, and iteration. Showcase your use of Figma for these stages.

• Showcase Technical Skills: Include examples of your work with UI components, style guides, and adherence to accessibility standards (WCAG, BITV 2.0).

• Demonstrate Collaboration: Explain how you worked with cross-functional teams (developers, product managers) and contributed within an agile/Scrum framework.

Challenge Preparation:

• Be prepared for a potential design challenge or case study exercise, either during the interview or as a take-home assignment. This might involve redesigning a feature or proposing solutions for a specific user problem related to the DAK-App or a similar digital service.

• Focus on demonstrating your structured thinking, problem-solving skills, and ability to apply UX/UI best practices and accessibility guidelines.

• Practice articulating your design decisions clearly and concisely, explaining the "why" behind your choices.

📝 Enhancement Note: The interview process emphasizes not only design skills but also process adherence, collaborative ability, and the capacity to integrate into an agile, operational environment. A strong portfolio that clearly outlines your process, from understanding requirements to delivering user-centric solutions, is paramount for success in this role.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, mockups, prototyping, and collaborative design. Proficiency is a key requirement.

• Jira: Used for project management, task tracking, and workflow management within agile teams. Familiarity is expected.

• Confluence: Utilized for documentation, knowledge sharing, and team collaboration.

Analytics & Reporting:

• While not explicitly mentioned as a primary responsibility for the designer, understanding how analytics inform design decisions is beneficial. Familiarity with tools that track user behavior and app performance can be an advantage. CRM & Automation:

• Not directly applicable to the core UX/UI design function, but understanding how user data is managed and how digital services are deployed operationally within DAK-Gesundheit's broader CRM or member management systems could provide valuable context.

📝 Enhancement Note: The explicit mention of Figma, Jira, and Confluence indicates a modern, agile development environment. For operations professionals, understanding how these tools facilitate seamless workflow, communication, and project tracking is key. The role requires proficiency in these tools to ensure efficient design delivery and integration into the broader product development lifecycle.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental value, ensuring all design decisions prioritize the needs and experience of DAK-Gesundheit's members. This aligns with operational goals of service excellence and member satisfaction.

• Collaboration: Strong emphasis on working within cross-functional, agile teams, fostering an environment of shared responsibility and open communication. This is critical for smooth operational execution of digital initiatives.

• Quality & Consistency: Commitment to delivering high-quality, brand-compliant designs through the development and adherence to UI components and style guides. This ensures operational consistency in the digital user experience.

• Innovation & Improvement: Continuous effort to enhance the digital ecosystem and develop new features that add value for members, reflecting a drive for operational improvement through digital means.

• Compliance & Accessibility: Adherence to accessibility standards (WCAG, BITV 2.0) demonstrates a commitment to inclusive design and operational compliance with regulatory requirements.

Collaboration Style:

• Agile & Iterative: Work is conducted within Scrum sprints, involving daily stand-ups, sprint planning, reviews, and retrospectives. This promotes continuous feedback and adaptation.

• Cross-Functional Integration: Close collaboration with product managers, developers, and potentially other operational stakeholders to ensure design solutions are technically feasible, aligned with business goals, and meet user needs.

• Open Communication: An environment that encourages open dialogue, constructive feedback, and knowledge sharing to collectively improve products and processes.

📝 Enhancement Note: The culture emphasizes a blend of creative design and structured, process-driven execution. For operations professionals, this means a workplace that values both innovation and adherence to established workflows, with a strong focus on delivering measurable value to users and the organization.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business/Technical Constraints: A common challenge in UX/UI design, requiring skillful negotiation and creative problem-solving to deliver optimal user experiences within technical limitations and operational requirements.

• Designing for a Complex Healthcare Ecosystem: Navigating the specific needs, regulations, and user behaviors within the German healthcare system to create intuitive and effective digital solutions.

• Maintaining Consistency Across a Growing Digital Ecosystem: Ensuring a cohesive user experience as more features and applications are added to the DAK-Gesundheit digital platform.

• Adapting to Evolving User Expectations and Technology: Staying current with the latest UX/UI trends, mobile technologies, and user behavior patterns to keep digital services relevant and competitive.

Learning & Development Opportunities:

• Deepen UX/UI Expertise: Advanced training in specific design methodologies, user research techniques, or interaction design.

• Accessibility Specialization: Becoming an expert in designing for accessibility, a critical area in digital healthcare.

• Agile & Scrum Mastery: Further developing skills in agile project management and team collaboration.

• Industry Knowledge: Gaining a deeper understanding of the German healthcare system's operational intricacies and regulatory landscape.

• Mentorship: Opportunities to learn from experienced designers and product professionals within the "Digitale Fabrik."

📝 Enhancement Note: The challenges presented are typical for roles bridging creative design and operational delivery. Successfully navigating these will require strong analytical skills, adaptability, and a proactive approach to learning, all of which are valuable for operations professionals looking to grow their careers.

💡 Interview Preparation

Strategy Questions:

• User-Centric Design: "Describe a time you had to balance conflicting user needs or a user need with a significant technical constraint. How did you approach it, and what was the outcome?" (Focus on your process, decision-making, and how you ensured a positive user experience despite challenges).

• Agile & Collaboration: "How have you collaborated with developers and product managers in an agile (Scrum) environment? Can you give an example of a project where effective cross-functional collaboration was key to success?" (Highlight your communication skills, understanding of agile ceremonies, and ability to work as part of a team).

• Problem-Solving & Design Thinking: "Imagine a user is struggling to find specific information within the DAK-App. How would you approach diagnosing the problem and proposing a design solution?" (Demonstrate your structured approach to problem-solving, user research methods, and ideation).

Company & Culture Questions:

• "What interests you about DAK-Gesundheit and the healthcare industry specifically?" (Research DAK's mission, values, and recent digital initiatives).

• "How do you see your role contributing to the 'Digitale Fabrik' and its goals?" (Connect your skills to the team's objectives and the company's digital strategy).

• "What are your thoughts on designing for accessibility, and how have you incorporated it into your past work?" (Showcase your understanding of WCAG/BITV 2.0 and your commitment to inclusive design). Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly outline the problem statement, your specific role and contributions, the design process (research, ideation, design, testing), key decisions made, and measurable outcomes or impact.

• Focus on "Why": Explain the rationale behind your design choices. Why did you choose a particular layout, color, or interaction? How did it address user needs or business goals?

• Demonstrate Tool Proficiency: Be ready to discuss your use of Figma and how it facilitated your workflow and collaboration.

• Highlight Process, Not Just Pixels: While aesthetics are important, focus on the user-centered process and how you solved problems. Show wireframes, user flows, and prototypes to illustrate your thinking.

• Quantify Impact: If possible, present metrics or user feedback that demonstrate the success of your designs (e.g., increased engagement, reduced task completion time, positive user reviews).

📝 Enhancement Note: Interview preparation should focus on demonstrating not only design talent but also a structured, process-oriented approach that aligns with agile operations. Being able to articulate your design decisions and their impact is crucial for showcasing your value to the team and the organization.

📌 Application Steps

To apply for this UX/UI Designer position:

• Submit your application through the provided application link on the DAK-Gesundheit careers portal.

• Portfolio Customization: Tailor your portfolio to highlight mobile app design projects, specifically showcasing your process for user-centered design, wireframing, prototyping, and UI component development. Emphasize your experience with Figma and accessibility standards (WCAG, BITV 2.0).

• Resume Optimization: Ensure your resume clearly details your experience with agile methodologies (Scrum), cross-functional team collaboration, and your proficiency with design and project management tools (Figma, Jira, Confluence). Quantify achievements where possible.

• Interview Preparation: Practice presenting your portfolio projects, focusing on the "why" behind your design decisions and the impact of your work. Prepare to discuss your experience within agile frameworks and your approach to user-centered design.

• Company Research: Familiarize yourself with DAK-Gesundheit's mission, values, and current digital initiatives, particularly concerning their DAK-App and overall digital ecosystem. Understand the importance of healthcare service delivery and regulatory compliance in their operations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.