UX/UI Designer

📍 Job Overview

Job Title: UX/UI Designer

Company: Transform

Location: London or Manchester, UK

Job Type: Permanent - Full Time

Category: Service Design / UX/UI Design

Date Posted: 2026-08-06

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Drive user-centered design methodologies to create impactful digital services and systems.

• Collaborate with multidisciplinary teams to translate user insights and business needs into intuitive and accessible user experiences.

• Develop and maintain high-fidelity prototypes, wireframes, and design systems to ensure consistency and quality across platforms.

• Champion accessibility standards and inclusive design principles in all project deliverables.

• Contribute to the strategic direction of service design within public sector and public-facing organizations.

📝 Enhancement Note: This role is situated within Transform's Research and Service Design practice, emphasizing a strong focus on empathy, evidence-based design, and systemic thinking. The designation as a UX/UI Designer within this context implies a blend of user experience strategy and interface design execution, with a significant emphasis on public sector and public-facing clients. The mention of "AI curious" suggests an expectation for candidates to engage with and explore AI's role in design processes and outcomes.

📈 Primary Responsibilities

• Define and map end-to-end user and customer journeys, identifying key touchpoints and opportunities for improvement.

• Develop interactive prototypes, ranging from low-fidelity concepts to high-fidelity, polished user interfaces.

• Create new design patterns and modify existing ones to ensure a cohesive and efficient user experience.

• Contribute to building and evolving client-specific design systems, ensuring brand consistency and scalability.

• Conduct user research and usability testing to gather insights and validate design decisions.

• Design services with a focus on users who struggle online due to disability, lack of digital confidence, age, or neurodiversity, ensuring inclusivity.

• Articulate design rationale clearly to stakeholders, actively incorporating feedback to refine designs.

• Collaborate effectively within multi-discipline, cross-functional teams, including researchers, content designers, service designers, and developers.

• Ensure adherence to the latest Accessibility standards and inclusive design methods, such as WCAG 2.2 and the GovUK Service Manual.

• Design at a systems level, considering the broader service ecosystem beyond individual screens.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on user journey mapping, prototyping, and design system development, which are core to effective UX/UI design in a consulting environment. The requirement to design for users who struggle online underscores the company's commitment to inclusive design, a critical aspect for public sector projects. The expectation to design at a "systems level" indicates a need for strategic thinking beyond isolated interfaces.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field is typically expected for this level of role. Equivalent practical experience will also be considered.

Experience: Minimum of 2 years of commercial experience in UX and/or Interaction Design.

Required Skills:

• User-centered design methodology, including conceptual sketching, visualization, journey mapping, defining UX principles, and information architecture.

• Proficiency in rapid prototyping techniques and tools.

• Experience with user research methods, including user needs analysis and insight generation.

• Demonstrated ability in usability testing and A/B testing to inform design iterations.

• Fluency in mobile-first and responsive design patterns.

• High proficiency in design and prototyping tools such as Figma, or similar industry-standard tools like the Gov.UK Toolkit.

• Strong ability to articulate design rationale and effectively present to stakeholders, while receiving and acting on feedback.

• Proven experience working in multi-discipline, cross-functional teams alongside researchers, content designers, service designers, and developers.

• In-depth knowledge of the latest Accessibility standards and inclusive design methods, including WCAG 2.2, the Equality Act, and the GovUK Service Manual.

• Experience working with design systems, including creating common, shareable design patterns to maintain user experience consistency and governance.

• Capability to design at the systems level, understanding broader service architecture.

• A growth mindset, demonstrating a proactive approach to learning and development.

• Curiosity and readiness to embrace AI opportunities in design. Preferred Skills:

• Basic front-end literacy (HTML, CSS, JavaScript) to facilitate informed discussions with engineers.

• Experience designing services for central and/or local government, transport, justice, health, trade, water, energy, and education sectors.

• Understanding of the growing role and potential of AI tools in design, including prompt design, first-draft UI and code generation.

• Experience designing for conversational and voice interfaces.

• Appreciation of AI ethics and designing for trust, including understanding the boundaries of automation and reviewing AI outputs for quality and accuracy.

• Experience working within Agile methodology.

• Visual/graphic design skills.

📝 Enhancement Note: The required skills emphasize a blend of foundational UX/UI principles, practical tool proficiency (Figma), and a deep understanding of accessibility and inclusive design, particularly relevant for public sector work. The preferred skills, especially those related to AI and front-end literacy, signal a forward-thinking approach to design and collaboration within the company.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• An outstanding portfolio showcasing a diverse range of UX/UI design projects across various platforms and media.

• Clear demonstration of high-fidelity UI designs, wireframes, user flows, and personas.

• Examples of layout, color, branding, and typographic-led designs.

• Case studies detailing the creation and application of design patterns and systems.

• Evidence of applying user-centered design methodologies in practice.

• Demonstrations of how user research and insights informed design decisions.

• Examples of designing inclusive and accessible user experiences. Process Documentation:

• Showcase examples of defined user and customer journey maps, illustrating end-to-end service flows.

• Present prototypes from initial concepts through to high-fidelity interactive experiences.

• Illustrate the creation of new design patterns and the modification of existing ones.

• Provide examples of contributions to building and designing client design systems.

• Document user research findings and usability testing results that led to design iterations.

📝 Enhancement Note: The portfolio requirement is central to this role, demanding tangible evidence of design skills and process. Emphasis on journey mapping, prototyping, design systems, and inclusive design demonstrates the expected outputs for a UX/UI Designer at Transform. The company values practical application and the ability to articulate the design process through case studies.

💵 Compensation & Benefits

Salary Range: Based on the UK market for a UX/UI Designer with 2-5 years of experience in London or Manchester, the estimated salary range is £45,000 - £65,000 per annum. This estimate considers the cost of living in these major UK cities, the specialized skills required, and the consulting industry benchmarks.

Benefits:

• Holiday entitlement: 28 days per year, with the option to buy/sell up to 5 days (3 days are reserved for Christmas holidays).

• Birthday day off: A day off on or in the week of your birthday.

• Pension eligibility: Up to 5% matched contributions.

• Private healthcare: Comprehensive medical coverage.

• Life assurance: Financial security for beneficiaries.

• Enhanced maternity and paternity leave: Generous parental leave policies.

• Shared parental leave: Flexibility for families.

• Cycle to work schemes: Encouraging sustainable commuting.

• Gym & retail discounts: Savings on fitness and shopping.

• Regular social events/activities: Opportunities for team bonding and networking.

• A range of other benefits from a flexible benefits package.

Working Hours: 40 hours per week. While a standard full-time schedule, Transform's culture suggests a degree of flexibility may be possible, especially in a hybrid work environment.

📝 Enhancement Note: The salary range is an estimation based on industry standards for a UX/UI Designer with 2-5 years of experience in London/Manchester. Benefits are comprehensive, reflecting a competitive offering for a professional services firm. The mention of flexibility in working hours is inferred from the hybrid work arrangement and the company's emphasis on "all in" culture, which often balances commitment with employee well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, Consulting, Public Sector, Digital Transformation. Transform operates as an end-to-end transformation partner, blending strategy, data, AI, technology, and change management, with a strong specialization in public sector and public-facing organizations.

Company Size: The provided data does not specify company size, but the LinkedIn data indicates a range of 201-500 employees, suggesting a mid-sized, growing organization with the capacity for significant project impact.

Founded: Founded in 2016, Transform is a relatively young but established firm that positions itself as a fresh alternative to traditional Big Consulting, focusing on delivering tangible impact.

Team Structure:

• The Research and Service Design practice is a key component of Transform, dedicated to solving complex problems through empathy, evidence, and craft.

• The UX/UI Designer will likely be part of a multidisciplinary team, working alongside researchers, content designers, service designers, and developers.

• Reporting structure is not explicitly detailed but is expected to involve a Design Lead or Practice Lead within the RSD department.

• Cross-functional collaboration is a cornerstone, with an emphasis on working closely with clients, often on-site, and within integrated project teams. Methodology:

• Emphasizes an evidence-based and user-centered design approach, deeply immersing in user contexts and systemic forces.

• Utilizes data to ground design decisions and makes sense of complex systems through visualization and storytelling.

• Designs collaboratively with service users, deliverers, managers, and commissioners to ensure lasting change.

• Focuses on growing design-thinking communities and nurturing client capability.

• Acknowledges the growing role of AI in design processes and outcomes.

Company Website: https://www.transformuk.com/

📝 Enhancement Note: Transform's positioning as a "fresh alternative to Big Consulting" suggests a more agile, collaborative, and impact-driven culture. The specialization in public sector clients implies a focus on meaningful work and societal impact. The emphasis on "Research and Service Design practice" highlights a deep commitment to understanding user needs and systemic complexities.

📈 Career & Growth Analysis

Operations Career Level: This role represents a mid-level UX/UI Designer position. It involves taking ownership of design tasks, contributing to strategic design discussions, and mentoring junior designers or interns. The scope extends beyond screen design to encompass system-level thinking and influencing client design capabilities.

Reporting Structure: The UX/UI Designer will likely report to a Senior UX/UI Designer, a Design Lead, or a Practice Lead within the Research & Service Design department. They will work closely with project managers and client stakeholders.

Operations Impact: The UX/UI Designer's impact is directly tied to the effectiveness and usability of the digital services designed for clients. By creating intuitive, accessible, and user-centered solutions, they contribute to improved citizen experiences, streamlined workflows, increased client efficiency, and ultimately, the successful achievement of client transformation goals. Their work directly influences user adoption, satisfaction, and the overall success of digital initiatives.

Growth Opportunities:

• Specialization: Develop deep expertise in specific areas like accessibility, AI-driven design, service design for complex systems, or specific industry verticals (e.g., government, healthcare).

• Leadership: Progress to Senior UX/UI Designer, Design Lead, or Head of Design roles, managing teams, client relationships, and strategic design initiatives.

• Skill Development: Continuously learn and apply new design tools, methodologies, and emerging technologies, particularly AI tools in design. Participate in workshops, training, and industry conferences.

• Cross-functional Expertise: Gain broader experience in related disciplines like service design, user research, content design, or even product management through project exposure.

• Client Impact: Lead design aspects of major transformation projects, directly influencing significant client outcomes and building a strong professional reputation.

📝 Enhancement Note: The role offers a clear path for growth from mid-level to senior and leadership positions within the design practice. The emphasis on AI and systemic design suggests opportunities to develop cutting-edge skills relevant to future design challenges. The consulting environment inherently provides exposure to diverse projects and client challenges, fostering rapid learning and career advancement.

🌐 Work Environment

Office Type: Hybrid work model, allowing for a blend of remote work and in-office collaboration. Transform operates from offices in London and Manchester, suggesting a modern, collaborative workspace designed to facilitate teamwork and client engagement.

Office Location(s): London and Manchester, UK. These are major urban centers with excellent transport links, offering accessibility for employees and clients.

Workspace Context:

• Collaborative Environment: The workspace is designed to foster collaboration, likely featuring open-plan areas, meeting rooms, and potentially dedicated project spaces for client work.

• Operations Tools & Technology: Access to industry-standard design software (Figma), prototyping tools, and potentially collaboration platforms (e.g., Slack, Microsoft Teams) is expected. The company's focus on AI suggests potential integration of AI-assisted design tools.

• Team Interaction: Opportunities for regular interaction with design colleagues, researchers, developers, and other project team members, both formally in meetings and informally. Client-facing roles also mean significant interaction with client teams, often on-site.

Work Schedule: Standard 40-hour work week, with potential for flexibility depending on project demands and personal circumstances, aligning with a hybrid model. The focus is on delivering impact, which may require adaptable scheduling.

📝 Enhancement Note: The hybrid model offers a balance between focused remote work and in-person collaboration, which is crucial for design sprints, workshops, and team building. The company's emphasis on client relationships suggests that some on-site work with clients may also be required, even within a hybrid framework.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio by the recruitment team to assess basic qualifications and alignment with the role.

• Hiring Manager Interview: A conversation focused on your experience, motivations, and understanding of UX/UI design principles. This may include discussing your portfolio highlights.

• Design Challenge/Portfolio Review: A more in-depth session where you present your portfolio, discuss your design process, and potentially undertake a short design exercise or case study discussion. Expect questions about how you approach problems, collaborate, and handle feedback.

• Team/Stakeholder Interview: An opportunity to meet potential colleagues and discuss how you would fit into the team and collaborate with different disciplines and client stakeholders. This may involve behavioral questions.

• Final Interview: Potentially with a senior leader to discuss cultural fit, career aspirations, and confirm suitability for the role and company values.

Portfolio Review Tips:

• Curate Selectively: Showcase 3-5 of your strongest projects that best demonstrate the required skills and experience, especially those relevant to public sector or complex service design.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, prototyping, testing), the challenges you faced, and the impact of your design. Use visuals effectively.

• Highlight Process: Demonstrate your understanding of user-centered design, journey mapping, and how you incorporate user feedback and research into your work.

• Showcase Systems Thinking: Include examples of design systems you've worked on or contributed to, showing how you ensure consistency and scalability.

• Emphasize Inclusivity: Clearly demonstrate how you've considered accessibility and designed for diverse user needs.

• Be Ready to Discuss: Prepare to answer detailed questions about your design choices, rationale, and lessons learned.

Challenge Preparation:

• Understand Transform's Work: Research Transform's projects, clients, and design philosophy, particularly their work in the public sector and their approach to service design.

• Practice Articulation: Be ready to clearly and concisely explain complex design decisions and processes. Practice presenting your portfolio.

• Prepare for Behavioral Questions: Think about situations where you've collaborated with cross-functional teams, handled difficult feedback, or advocated for user needs.

• Consider AI: Be prepared to discuss your thoughts on AI in design, as it's a stated interest of the company.

📝 Enhancement Note: The interview process is designed to assess both technical design skills and cultural fit. A strong portfolio is paramount, and candidates should be prepared to articulate their process and impact clearly. The mention of AI in the application process suggests that candidates should be ready to discuss their perspective on its use in design.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Core tool for UI design, prototyping, and collaboration. Expect proficiency in creating components, auto layout, and managing design systems within Figma.

• Gov.UK Toolkit (or similar): Familiarity with government design standards and toolkits is highly beneficial, indicating an understanding of specific public sector design constraints and best practices.

• Prototyping Tools: Beyond Figma's built-in capabilities, experience with tools like InVision, Axure, or Adobe XD for advanced prototyping may be advantageous.

Analytics & Reporting:

• While not explicitly listed as a primary responsibility for UX/UI, understanding how to interpret user analytics (e.g., from Google Analytics, Hotjar) to inform design decisions is valuable.

• Experience with usability testing platforms and tools for gathering qualitative feedback. CRM & Automation:

• Not typically a direct responsibility for a UX/UI Designer, but awareness of how designs integrate with backend systems and user management processes (often handled by CRM systems) is helpful. Emerging Technologies:

• Familiarity with AI tools for design ideation, content generation, or code assistance is increasingly relevant.

📝 Enhancement Note: Figma is highlighted as a key tool, reflecting its industry dominance. The mention of the Gov.UK Toolkit specifically points to the company's focus on public sector clients. The "AI curious" aspect suggests an openness to exploring and integrating AI-powered design tools.

👥 Team Culture & Values

Operations Values:

• We raise the bar: Commitment to excellence, high standards, and continuous improvement in design quality and impact.

• We look out for each other: Emphasis on support, collaboration, and mutual respect within the team and with clients.

• We embrace our differences: Commitment to diversity, inclusion, and valuing varied perspectives in problem-solving and design.

• We shape a changing world: Focus on creating meaningful impact through design that addresses complex societal challenges and drives positive change.

• We’re all in: Dedication, passion, and a proactive approach to work, client delivery, and team success.

Collaboration Style:

• Cross-functional Integration: Seamless collaboration with researchers, content designers, service designers, developers, and project managers is essential. This involves active participation in team rituals and open communication.

• User-Centricity: A shared commitment to deeply understanding and advocating for the user throughout the design and development process.

• Evidence-Based Design: Decisions are grounded in research, data, and user feedback, fostering a culture of thoughtful iteration rather than assumption.

• Open Communication & Feedback: A culture where constructive feedback is welcomed and given, facilitating continuous learning and design refinement.

📝 Enhancement Note: Transform's core values are deeply ingrained in their approach to work and team dynamics. The emphasis on "raising the bar" and being "all in" suggests a high-performance environment, while "looking out for each other" and "embracing differences" point to a supportive and inclusive culture.

⚡ Challenges & Growth Opportunities

Challenges:

• Complex Public Sector Systems: Designing for intricate government or public service systems with diverse user needs, legacy constraints, and regulatory requirements.

• Balancing User Needs with Constraints: Effectively mediating between user desires, technical limitations, business objectives, and policy requirements.

• Influencing Stakeholders: Advocating for user-centered design principles and securing buy-in from diverse client stakeholders who may have varying levels of design understanding.

• Rapidly Evolving AI Landscape: Keeping pace with the integration of AI tools and ethical considerations in design, and adapting workflows accordingly.

• On-site Client Work: Adapting to client environments and fostering strong working relationships within potentially unfamiliar organizational cultures.

Learning & Development Opportunities:

• Specialized Training: Access to training in advanced UX/UI techniques, service design, accessibility standards, and emerging AI tools for designers.

• Industry Exposure: Opportunities to work on high-impact projects for prominent public sector and enterprise clients, broadening experience and portfolio.

• Mentorship: Potential to be mentored by senior designers and leaders within Transform, gaining insights into career progression and strategic design thinking.

• AI Integration: Hands-on experience with AI tools, prompt engineering, and designing for AI-driven interfaces and services.

• Consulting Skills: Development of strong client management, presentation, and business acumen skills inherent to a consulting role.

📝 Enhancement Note: The challenges are typical of a consulting role focused on complex, real-world problems, particularly in the public sector. The growth opportunities are robust, offering significant potential for skill development, career advancement, and exposure to cutting-edge design practices, especially concerning AI.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex user problem you solved. What was your process, what were the key insights, and what was the impact of your design?" (Focus on user-centered methodology, research, and outcome measurement).

• "How do you approach designing for users with diverse needs, including those with disabilities or low digital confidence? Can you share an example?" (Highlight knowledge of accessibility, inclusive design, and empathy).

• "How would you collaborate with developers and content designers to ensure your designs are implemented effectively and consistently?" (Demonstrate understanding of cross-functional teamwork and communication).

• "Tell me about a time you had to present a design concept to stakeholders who were resistant to your ideas. How did you handle it?" (Showcase communication, negotiation, and advocacy skills). Company & Culture Questions:

• "What interests you about Transform and our work in the public sector?" (Research Transform's projects and values; connect your motivations to their mission).

• "How do you embody our value of 'We raise the bar' in your design work?" (Provide specific examples of your commitment to quality and excellence).

• "How do you approach learning about new technologies like AI in design?" (Showcase curiosity and a growth mindset, referencing the company's interest in AI). Portfolio Presentation Strategy:

• Structure: Begin with an overview of Transform and the role, then present 2-3 key projects. For each project: Problem -> Your Role -> Process (Research, Ideation, Design, Testing) -> Solution -> Impact -> Lessons Learned.

• Visuals: Use high-quality mockups, wireframes, journey maps, and user flow diagrams. Keep text concise on slides; elaborate verbally.

• Engagement: Be prepared for questions throughout. Make it a conversation. Ask clarifying questions about the company's context if appropriate.

• Focus on Impact: Quantify results where possible (e.g., improved task completion rates, reduced errors, increased user satisfaction scores). If quantitative data isn't available, articulate the qualitative impact clearly.

• Demonstrate Process: Emphasize your thought process, decision-making, and how you adapted to challenges.

📝 Enhancement Note: Preparing specific examples that align with Transform's values and project types will be crucial. Demonstrating an understanding of their public sector focus and their interest in AI will be a significant advantage. The portfolio presentation should be a narrative of problem-solving and impact.

📌 Application Steps

To apply for this UX/UI Designer position:

• Submit your application through the provided link on Transform's career portal.

• Portfolio Customization: Tailor your portfolio to highlight projects that demonstrate user-centered design, journey mapping, high-fidelity UI design, and experience with design systems. Prioritize projects with a focus on accessibility and inclusive design.

• Resume Optimization: Ensure your resume clearly outlines your 2+ years of commercial UX/UI design experience, proficiency in Figma, and knowledge of accessibility standards. Use keywords from the job description, such as "user-centered design," "prototyping," "design systems," and "WCAG 2.2."

• Interview Preparation: Practice articulating your design process and project outcomes using the STAR method (Situation, Task, Action, Result). Prepare to present your portfolio confidently and answer behavioral and strategic design questions.

• Company Research: Thoroughly research Transform's website, recent projects, and company values. Understand their approach to service design and their work within the public sector. Be prepared to discuss your interest in these areas and how you align with their culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.