UX/UI Designer

📍 Job Overview

Job Title: UX/UI Designer

Company: OSB Group

Location: Wolverhampton, England, United Kingdom (Hybrid)

Job Type: FULL_TIME

Category: UX/UI Design, Product Design

Date Posted: 2026-08-10

Experience Level: 2-5 Years

Remote Status: Hybrid

🚀 Role Summary

• Drive the design and delivery of exceptional, end-to-end digital experiences across OSB Group's website, focusing on customer-centric marketing and complex digital interactions.

• Utilize customer insights and behavioral analytics to inform design decisions, ensuring intuitive, accessible, and customer-centered experiences that align with user needs and business objectives.

• Collaborate effectively within agile, cross-functional teams to define problems, scope solutions, and enhance customer journeys across all touchpoints.

• Lead the development and evolution of the design system, ensuring accurate implementation with engineering and promoting widespread adoption of components and patterns.

📝 Enhancement Note: This role is crucial for OSB Group's transformation into a digital bank, requiring a proactive designer to shape customer interactions within a regulated financial services environment. The emphasis on "greenfield" and "transforming how customers interact" suggests a significant opportunity to influence product direction and user experience from its early stages.

📈 Primary Responsibilities

• Design end-to-end user journeys, encompassing user flows, wireframes, prototypes, and high-fidelity UI for marketing and website experiences.

• Deliver both standard and complex user journeys by applying design thinking methods to understand user and business needs, and facilitate workshops where necessary.

• Create mobile-first, multi-channel customer experiences that balance user needs, business goals, and technical constraints, driving engagement and conversion while adhering to WCAG 2.2 AA accessibility and inclusive design standards.

• Collaborate with cross-functional teams in an agile environment to understand problems, define scope, and improve customer journeys across touchpoints, minimizing handoff issues.

• Contribute to discovery activities and design planning by using customer research and behavioral analytics to define problems, identify opportunities, and explore effective solutions.

• Define and execute UX research, including usability testing and user interviews, synthesizing findings into clear insights that inform design decisions.

• Lead design system development, utilizing and evolving components and patterns, and partnering with engineering for accurate implementation and adoption.

📝 Enhancement Note: The responsibilities highlight a full-stack design role, from initial discovery and research through to detailed UI delivery and design system management. The requirement to "balance user needs, business goals, and technical constraints" and "ensure all designs meet accessibility and inclusive design standards (WCAG 2.2 AA)" are critical for success in a regulated financial environment.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a strong portfolio demonstrating equivalent practical experience and expertise in UX/UI design is expected.

Experience: 2-5 years of demonstrable experience in mobile-first UX/UI or product design, with essential ownership of end-to-end design work.

Required Skills:

• Demonstrable experience in mobile-first UX/UI or product design with ownership of end-to-end design work.

• Solid experience delivering both straightforward and more complex website journeys, contributing to user research and applying insights to design.

• Understanding of marketing journeys and funnel conversion optimization.

• Hands-on and delivery-focused with proven skill in delivering practical user-centered solutions with attention to detail.

• Strong proficiency in Figma (components, auto layout, variants, prototyping) is essential. Preferred Skills:

• Experience within the financial services or regulated industry.

• Familiarity with design thinking methodologies and workshop facilitation.

• Experience in defining and leading UX research initiatives (usability testing, user interviews).

• Knowledge of behavioral analytics tools for informing design decisions.

• Experience with design system development and governance.

• Understanding of inclusive design principles beyond WCAG 2.2 AA.

📝 Enhancement Note: The experience level is clearly defined as mid-level (2-5 years), with a strong emphasis on practical, hands-on experience and proficiency in Figma as a non-negotiable requirement. The inclusion of "marketing journeys and funnel conversion optimization" indicates a need for design that directly contributes to business growth metrics.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end design projects demonstrating ownership from discovery to final UI delivery.

• Include case studies detailing user flows, wireframes, prototypes, and high-fidelity UI designs for both marketing and complex digital experiences.

• Present examples of how user research and behavioral analytics were used to inform design decisions and improve user journeys.

• Demonstrate experience with mobile-first design principles and adherence to accessibility standards (WCAG 2.2 AA).

• Highlight contributions to design system development, including component usage, evolution, and collaboration with engineering. Process Documentation:

• Detail your approach to user research, including methodology for usability testing and synthesizing findings into actionable insights.

• Illustrate your process for collaborating with cross-functional teams (Product, Tech) within an agile framework.

• Show examples of how you balance user needs, business goals, and technical constraints in your design process.

• Document your experience in workshop facilitation for design discovery and problem-solving.

📝 Enhancement Note: A strong portfolio is paramount. It should not only display visual design skills but also demonstrate a deep understanding of the full design lifecycle, user-centered methodologies, and the ability to translate complex requirements into intuitive and effective digital solutions. The emphasis on "end-to-end design work" and "ownership" implies a need for candidates who can take initiative and see projects through to completion.

💵 Compensation & Benefits

Salary Range: £37,000 - £47,000 per annum (dependent on experience and location).

Benefits:

• Annual discretionary bonus opportunity of up to 15% of salary.

• 30 days of annual leave.

• Pension scheme with employer contributions: 6% for employee 3% contribution, or 8% for employee 5% contribution.

• Enhanced family-focused benefits.

• Access to a dedicated employee benefits portal.

Working Hours: Standard full-time hours, with a hybrid working policy of 3 days in the office and 2 days working from home. Some travel between UK offices may be required.

📝 Enhancement Note: The salary range provided is specific to the UK market for a mid-level UX/UI Designer role. The benefits package is competitive, with a significant bonus opportunity and strong pension contributions, reflecting a commitment to employee well-being and financial security within the financial services sector.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services, Specialist Mortgage Lender, Retail Savings Bank. OSB Group is actively transforming its digital offerings to create customer-centric experiences.

Company Size: OSB Group is a significant financial institution, implying a structured environment with opportunities for impact across a large customer base.

Founded: OSB Group has a history as a specialist lender and savings bank, now undergoing a significant digital transformation.

Team Structure:

• The role is within the growing "Design & Research team" within the "Transformation" division.

• You will report to the Design Manager.

• Collaboration is expected with Product, Technology, and wider business teams.

• The team is expanding, suggesting a dynamic and evolving work environment. Methodology:

• The team is building a "greenfield digital bank," indicating a focus on modern, agile development practices and innovative solutions.

• Emphasis on customer-centricity, insight-led design, and transforming customer interactions.

• Application of design thinking, user research, and behavioral analytics to inform design and strategy.

Company Website: https://www.osb.co.uk/ (Note: The provided URL in the input was careers-osb.icims.com which is an ATS, and osb.co.uk is the likely corporate site.)

📝 Enhancement Note: The context of a "greenfield digital bank" and "transformation" is key. This suggests a fast-paced, innovative environment where established processes are being re-imagined. The company culture values collaboration, customer focus, and modern design practices, even within a regulated industry.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level UX/UI Designer (2-5 years experience). This role offers significant responsibility for end-to-end design work and design system contribution.

Reporting Structure: Reports to the Design Manager, with close collaboration across Product and Technology teams. This structure allows for direct influence on design strategy and execution.

Operations Impact: This role has a direct impact on how customers discover, evaluate, and engage with OSB Group's products. The designs created will directly influence customer acquisition, retention, and overall brand perception in the digital space.

Growth Opportunities:

• Skill Development: Deepen expertise in UX/UI design, user research methodologies, design systems, and accessibility standards within a regulated financial environment. Opportunity to work on a "greenfield" project offers a unique chance to build and shape digital products from inception.

• Leadership Potential: Opportunity to lead design system development and contribute significantly to the strategic direction of digital experiences. Potential for growth into Senior UX/UI Designer or Design Lead roles as the digital transformation progresses.

• Industry Exposure: Gain valuable experience in the financial services sector, understanding the unique challenges and opportunities of designing for regulated environments and digital banking.

📝 Enhancement Note: The "greenfield digital bank" aspect presents a rare opportunity for a designer to influence product development from its foundational stages. Growth is likely tied to the successful execution of the digital transformation strategy, with potential for increased responsibility in design leadership and strategic input.

🌐 Work Environment

Office Type: Hybrid working model, requiring 3 days per week in the office and 2 days working from home. This balances in-person collaboration with flexibility.

Office Location(s): Roles can be based in Wolverhampton, Chatham, or London. Some travel between UK offices will be required.

Workspace Context:

• Collaborative environment within the Design & Research team and cross-functional product teams.

• Access to modern design tools and technologies, with a strong emphasis on Figma.

• Opportunities to engage with a growing team focused on building new digital banking experiences.

• The hybrid model supports focused work at home and collaborative sessions in the office.

Work Schedule: Standard full-time working hours (estimated 40 hours per week) with a hybrid arrangement, offering flexibility for personal work-life balance while ensuring team alignment.

📝 Enhancement Note: The hybrid model is a key aspect of the work environment, designed to foster collaboration while providing flexibility. The specific office locations mean candidates should consider their proximity or willingness to travel. The emphasis on collaboration is strong, with a requirement for regular office presence.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of application and portfolio to assess foundational skills and experience.

• Design Challenge/Case Study: Candidates will likely be asked to present a portfolio piece or complete a design exercise that demonstrates their problem-solving skills, design process, and proficiency in Figma.

• Team Interviews: Discussions with the Design Manager and potentially other team members (Product, Engineering) to assess technical skills, cultural fit, and collaboration style.

• Final Interview: Potentially with a senior leader to discuss strategic alignment and overall fit.

Portfolio Review Tips:

• Highlight End-to-End Ownership: Clearly showcase projects where you managed the entire design lifecycle, from discovery to delivery.

• Demonstrate Figma Proficiency: Include examples of complex Figma usage, such as auto layout, variants, and interactive prototypes.

• Showcase Research Impact: Detail how user research and analytics informed your design decisions and led to measurable improvements.

• Address Accessibility: Explicitly mention how you incorporated WCAG 2.2 AA standards and inclusive design principles into your work.

• Design System Contributions: If applicable, detail your experience with design systems, component creation, and collaboration with developers.

• Tell a Story: For each case study, clearly articulate the problem, your process, the solution, and the outcome (with metrics if possible).

Challenge Preparation:

• Be prepared to discuss your design process in detail and articulate your rationale behind specific design decisions.

• Practice presenting your portfolio concisely, focusing on impact and key learnings.

• Familiarize yourself with OSB Group's current digital presence and understand the challenges of designing for a regulated financial institution.

• Be ready to discuss how you would approach designing for both marketing funnels and more complex user journeys.

📝 Enhancement Note: The application process emphasizes a practical demonstration of skills. A well-curated portfolio that clearly articulates the candidate's process, impact, and technical proficiency, especially in Figma, will be critical for success. The "personalized recruitment process" suggests an inclusive approach to candidate assessment.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UX/UI design, wireframing, prototyping, component creation, auto layout, and variants. This is a mandatory requirement.

• Prototyping Tools: Figma's built-in prototyping capabilities, or potentially other tools if used in previous roles.

• Design Systems: Experience with creating, maintaining, and utilizing design system components.

Analytics & Reporting:

• Behavioral Analytics Tools: Experience using tools like Google Analytics, Mixpanel, Amplitude, or similar to understand user behavior and inform design decisions.

• User Research Platforms: Tools for conducting usability testing, user interviews, and surveys.

CRM & Automation:

• While not directly listed as a requirement for the UX/UI Designer, understanding how designs integrate with CRM systems or marketing automation platforms can be beneficial. Experience with Agile project management tools like Jira would also be relevant.

📝 Enhancement Note: Figma proficiency is non-negotiable and is highlighted as a core requirement. The ability to leverage behavioral analytics and user research tools is also crucial for an insight-led design approach. Understanding the broader MarTech and CRM landscape can provide added value.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A strong focus on understanding and meeting user needs to create exceptional digital experiences.

• Collaboration: Working effectively within cross-functional teams to achieve shared goals.

• Innovation: Driving transformation and building new, customer-centric digital solutions.

• Data-Driven Decision Making: Utilizing customer insights and behavioral analytics to guide design choices.

• Attention to Detail: Ensuring high-quality, accessible, and inclusive designs.

Collaboration Style:

• Agile Environment: Working collaboratively in agile sprints with Product Managers, Developers, and Researchers.

• Cross-Functional Integration: Close partnership with Product and Technology teams to ensure seamless design and implementation.

• Workshop Facilitation: Actively participating in and potentially leading workshops to drive design thinking and problem-solving.

• Feedback Exchange: Openness to receiving and providing constructive feedback to continuously improve designs and processes.

📝 Enhancement Note: The culture emphasizes a modern, agile, and collaborative approach to design within a traditionally regulated industry. The values are deeply rooted in customer focus, data utilization, and innovation, especially pertinent to the "greenfield" digital bank initiative.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Innovation with Regulation: Designing cutting-edge digital experiences within the constraints of financial services regulations.

• Greenfield Development: Establishing design processes, patterns, and a design system from scratch in a new digital bank environment.

• Cross-Functional Alignment: Ensuring consistent vision and execution across diverse teams (Product, Tech, Marketing, Compliance).

• Adhering to Strict Accessibility Standards: Consistently meeting WCAG 2.2 AA requirements across all digital touchpoints.

Learning & Development Opportunities:

• Deep Dive into Financial Services UX: Gaining specialized knowledge of user needs and design best practices in banking and mortgages.

• Design System Leadership: Opportunity to build and lead the evolution of a core design system for a new digital platform.

• Impactful Product Development: Direct contribution to the success of a new digital bank, shaping its user interface and customer experience from inception.

• Agile and Design Thinking Mastery: Refining skills in agile methodologies and design thinking frameworks through practical application.

📝 Enhancement Note: The challenges are significant but also present unique growth opportunities, particularly in shaping a new digital offering and mastering design within a regulated sector. The "greenfield" nature offers a chance to build something impactful from the ground up.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing a complex user journey from initial concept to final UI. How do you incorporate user research and business objectives?"

• "Walk us through a project where you significantly improved conversion rates or user engagement through your UX/UI design. What metrics did you track, and what was the outcome?"

• "How do you ensure your designs are accessible and meet standards like WCAG 2.2 AA? Can you provide an example of how you've addressed accessibility challenges?" Company & Culture Questions:

• "What excites you about OSB Group's digital transformation and the opportunity to build a greenfield digital bank?"

• "How would you contribute to fostering a collaborative design culture within a cross-functional agile team?"

• "Describe a time you had to balance conflicting stakeholder requirements (e.g., marketing goals vs. technical constraints vs. compliance). How did you resolve it?" Portfolio Presentation Strategy:

• Structure for Impact: For each case study, clearly define the problem, your role, the process (research, ideation, design, testing), the solution, and the measurable results.

• Highlight Figma Skills: Be prepared to demonstrate specific Figma features you used (variants, auto layout, complex prototyping) and explain why they were beneficial.

• Focus on "Why": Articulate the rationale behind your design decisions. Why did you choose a particular layout, interaction, or visual element?

• Showcase Research Integration: Emphasize how user insights and data drove your design choices, rather than just presenting aesthetics.

• Address Accessibility: Explicitly point out how accessibility was considered and implemented in your showcased projects.

📝 Enhancement Note: Candidates should prepare to articulate their design process, demonstrate their problem-solving abilities with concrete examples, and showcase their Figma proficiency. Understanding OSB Group's strategic goals for digital transformation will be crucial for tailoring responses.

📌 Application Steps

To apply for this UX/UI Designer position:

• Submit your application through the provided link on the OSB Careers portal.

• Portfolio Customization: Tailor your portfolio to highlight end-to-end design projects, mobile-first experiences, Figma proficiency, and your approach to user research and accessibility. Prioritize case studies that demonstrate impact on user engagement or conversion.

• Resume Optimization: Ensure your resume clearly outlines your experience with UX/UI design, product design, Figma, user research, and working in agile environments. Use keywords from the job description to align with ATS scanning.

• Interview Preparation: Practice discussing your design process, specific project details, and how you approach challenges related to accessibility and balancing user/business needs. Be ready to present your portfolio confidently.

• Company Research: Familiarize yourself with OSB Group's mission, its position in the financial services market, and its stated commitment to digital transformation. Understand the implications of designing for a regulated industry.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.