UX/UI Designer

📍 Job Overview

Job Title: UX/UI Designer

Company: OSB Group

Location: Wolverhampton, England, United Kingdom (Hybrid)

Job Type: FULL_TIME

Category: Design & Research (Transformation/Digital Banking)

Date Posted: 2026-07-24

Experience Level: 2-5 Years (Mid-Level)

Remote Status: Hybrid (3 days in office, 2 days remote)

🚀 Role Summary

• Drive the design and delivery of exceptional digital experiences across OSB Group's website, focusing on customer-facing marketing and complex digital interactions.

• Champion customer-centric design principles by translating user insights and behavioral analytics into intuitive, accessible, and engaging user interfaces and journeys.

• Collaborate within agile, cross-functional teams to define problems, develop solutions, and enhance customer journeys across multiple touchpoints within a regulated financial services environment.

• Lead and contribute to the development and maintenance of OSB Group's design system, ensuring component consistency and seamless implementation with engineering partners.

📝 Enhancement Note: The role is situated within the 'Transformation' team, indicating a focus on building new digital capabilities and potentially a greenfield digital bank, suggesting a dynamic and innovative environment. The emphasis on "marketing experiences" alongside "complex digital interactions" implies a need to balance brand-driven user acquisition with functional, regulated service delivery.

📈 Primary Responsibilities

• Design end-to-end user journeys, including detailed user flows, wireframes, interactive prototypes, and high-fidelity UI mockups for marketing and website experiences.

• Apply design thinking methodologies to understand and address both user needs and business objectives for standard and complex user journeys, facilitating workshops as required.

• Create mobile-first, multi-channel customer experiences that enhance engagement and conversion, ensuring adherence to accessibility standards (WCAG 2.2 AA) and inclusive design principles.

• Partner with Product, Technology, and other business stakeholders in agile sprints to define scope, identify opportunities, and iteratively improve customer journeys and reduce hand-off issues.

• Contribute to discovery activities by defining problems, identifying opportunities, and exploring solutions through customer research, behavioral analytics, and data-driven insights.

• Plan and conduct UX research, including usability testing and user interviews, synthesizing findings into actionable insights that directly inform design decisions and strategy.

• Lead the development and evolution of the design system, defining and utilizing components and patterns, and collaborating with engineering to ensure accurate implementation and promote widespread adoption.

📝 Enhancement Note: The responsibility of "leading design system development" suggests a mid-level to senior influence within the design team, requiring not just execution but also strategic input on reusable design assets and their governance.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field is typically expected for this level of role. Equivalent practical experience will also be considered.

Experience:

• Demonstrable experience (2-5 years) in mobile-first UX/UI or product design, with a strong portfolio showcasing ownership of end-to-end design work.

• Proven experience delivering both straightforward and complex website journeys, with a solid understanding of user research methodologies and the application of insights to design.

• Understanding of marketing journeys and conversion funnel optimization principles.

• A hands-on, delivery-focused approach with a proven ability to create practical, user-centered solutions with meticulous attention to detail. Required Skills:

• UX/UI Design: Comprehensive expertise in user experience and user interface design principles and best practices.

• Figma Proficiency: Essential, including advanced skills in components, auto layout, variants, and prototyping.

• User Research: Experience planning and conducting various research methods (e.g., usability testing, user interviews) and synthesizing findings into actionable insights.

• Wireframing & Prototyping: Proficiency in creating low-fidelity wireframes and interactive prototypes to communicate design concepts.

• User Flows: Ability to map out and design intuitive user journeys.

• Accessibility (WCAG 2.2 AA): Strong understanding and practical application of accessibility standards.

• Design Thinking: Application of design thinking frameworks to problem-solving and solution development.

• Behavioral Analytics: Ability to interpret and leverage behavioral data to inform design decisions.

• Mobile-First Design: Expertise in designing for mobile devices as the primary platform.

• Design Systems: Experience contributing to or leading the development and maintenance of design systems.

Preferred Skills:

• Experience within the financial services or digital banking sector.

• Knowledge of A/B testing and conversion rate optimization (CRO) strategies.

• Familiarity with agile development methodologies and working within cross-functional teams.

• Experience with other design and prototyping tools beyond Figma.

• Understanding of UX writing and content design principles.

📝 Enhancement Note: The explicit mention of "ownership of end-to-end design work essential" and "strong proficiency in Figma essential" highlights these as non-negotiable requirements for candidates. The mid-level experience range (2-5 years) is inferred from the responsibilities and expectations of leading design system contributions and delivering complex journeys.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio demonstrating end-to-end UX/UI design projects, with a strong emphasis on mobile-first experiences and complex website journeys.

• Case studies showcasing your process from problem identification through research, ideation, wireframing, prototyping, UI design, and user testing.

• Clear articulation of user needs, business objectives, and technical constraints addressed in each project.

• Examples of how you have applied customer insights and behavioral analytics to inform design decisions.

• Demonstrations of your ability to design for accessibility (WCAG 2.2 AA) and inclusive principles.

• Evidence of your contribution to or leadership in design system development, including component usage and evolution. Process Documentation:

• For each project, clearly outline your design process, highlighting key stages such as discovery, research synthesis, ideation, prototyping, and testing.

• Detail methodologies used, including design thinking, user-centered design, and agile collaboration.

• Showcase how you have documented user flows, wireframes, and UI specifications for handoff to engineering.

• Provide examples of how you have documented and presented UX research findings and their impact on design outcomes.

📝 Enhancement Note: Given the role's focus on a "greenfield digital bank" and transformation, portfolios should highlight innovative problem-solving and the ability to build new digital experiences from the ground up, rather than just optimizing existing ones. Emphasis on Figma proficiency in the portfolio is crucial.

💵 Compensation & Benefits

Salary Range: £37,000 - £47,000 per annum. This range is based on OSB Group's stated figures for this role, dependent on experience and location within the UK offices.

Benefits:

• Annual Discretionary Bonus: Opportunity for up to 15% of salary, based on company and individual performance.

• Annual Leave: Generous 30 days of annual leave per year.

• Pension Scheme: Employee contribution options of 3% or 5%, with OSB Group matching with employer contributions of 6% or 8% respectively.

• Family-Focused Benefits: Enhanced benefits designed to support employees with family responsibilities.

• Hybrid Working: A flexible hybrid model allowing for a balance between office collaboration and remote work.

• Professional Development: Opportunities to hear from the team and explore the company's process via OSB Careers, suggesting an investment in employee learning.

Working Hours: Approximately 40 hours per week, with a hybrid arrangement allowing for 2 days remote work.

📝 Enhancement Note: The salary range provided is specific to the UK market for a UX/UI Designer with 2-5 years of experience in the financial services sector. The bonus structure and pension contributions are competitive within the UK market.

🎯 Team & Company Context

🏢 Company Culture

Industry: Specialist Mortgage Lender and Retail Savings Bank (Financial Services). This context is critical for understanding the regulatory environment, security considerations, and the need for clear, trustworthy digital experiences.

Company Size: OSB Group is a significant financial institution, indicated by its multiple office locations and the structure of its Transformation team. A larger organization typically means more established processes but also potential for structured career paths.

Founded: OSB Group has a history in financial services, but the mention of building a "greenfield digital bank" suggests a focus on innovation and modernizing customer interactions.

Team Structure:

• The role is within the Design & Research team within the Transformation function.

• This team is described as "growing" and works alongside "talented and expanding" designers and researchers.

• Collaboration is key, with close partnerships across Product, Technology, and the wider business.

• The Design Manager is the direct reporting line. Methodology:

• Customer-Centricity: A core principle, driving the creation of user-centered experiences.

• Insight-Led Design: Decisions are informed by customer research and behavioral analytics.

• Agile Collaboration: Working within cross-functional agile teams is the norm.

• Design Thinking: Utilized for problem-solving and solution exploration.

• Hybrid Working: A policy of 3 days in the office and 2 days remote fosters a blend of collaboration and flexibility.

Company Website: [OSB Group Careers Link Provided in Description]

📝 Enhancement Note: The "greenfield digital bank" initiative implies a significant strategic push for digital innovation, making this an exciting time to join OSB Group from a design and operations perspective. The regulated nature of financial services means design must be robust, secure, and compliant.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level UX/UI Designer. This role requires demonstrable end-to-end design experience and proficiency in key tools, with significant responsibility for delivering user journeys and contributing to design systems. The "ownership" expectation points to a role where individuals are expected to drive their projects forward with minimal direct supervision on day-to-day tasks.

Reporting Structure: Reports to the Design Manager within the Design & Research team, which is part of the broader Transformation function. This structure suggests a clear line of management and potential for mentorship from a senior design leader.

Operations Impact: The UX/UI Designer directly impacts customer acquisition, engagement, and satisfaction through the design of digital interfaces and journeys. Their work is crucial for the success of OSB Group's digital transformation, influencing how customers interact with products and services, and ultimately contributing to business objectives like conversion rates and customer retention within a regulated financial services environment.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific areas like user research, interaction design, accessibility, or design system leadership.

• Leadership Development: Opportunities to lead design initiatives, mentor junior designers, and influence design strategy as the team grows.

• Cross-Functional Exposure: Gain broader understanding of product management, technology development, and business objectives within the financial services sector.

• Career Progression: Potential to advance to Senior UX/UI Designer, Lead Designer, or management roles within the Design & Research team or other product/technology functions.

• Industry Knowledge: Develop specialized knowledge in UX for regulated industries like financial services.

📝 Enhancement Note: The "growing" nature of the Design & Research team and the "greenfield digital bank" project suggest ample opportunities for individuals to shape processes, take on increased responsibility, and grow with the organization.

🌐 Work Environment

Office Type: Hybrid working model, with 3 days required in the office and 2 days remote. This indicates a blend of collaborative in-office work and focused remote work.

Office Location(s): Wolverhampton, Chatham, or London. Some travel between UK offices will be required. This offers flexibility in location choice for UK-based candidates.

Workspace Context:

• Collaborative Environment: The hybrid model emphasizes in-office time for collaboration, team building, and idea exchange.

• Tools & Technology: Expected to utilize industry-standard design tools, with a strong emphasis on Figma for this role. Access to research data and analytics platforms is implied for informing design decisions.

• Team Interaction: Opportunities for direct interaction with designers, researchers, product managers, and engineers, fostering a dynamic and communicative work environment.

Work Schedule: The role is full-time, with an estimated 40-hour work week. The hybrid arrangement provides flexibility in how and where those hours are spent, balancing structured office presence with remote autonomy.

📝 Enhancement Note: The requirement for 3 days in the office suggests a company culture that values in-person collaboration for brainstorming, workshops, and team cohesion, which is common in design-centric teams.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV and portfolio to assess experience, skills, and alignment with the role requirements.

• Design Challenge/Case Study: Candidates will likely be asked to present a portfolio piece or complete a design exercise that showcases their problem-solving skills, design process, and proficiency in Figma. This may involve analyzing a problem, proposing solutions, and detailing the design rationale.

• Hiring Manager Interview: Discussion with the Design Manager to delve deeper into experience, motivation, and cultural fit.

• Cross-Functional Interview: Meeting with members of the Product, Technology, or wider Transformation team to assess collaboration skills and understanding of cross-functional dynamics.

• Final Interview/Offer: Potentially a final conversation with a senior leader, followed by an offer.

Portfolio Review Tips:

• Showcase End-to-End Process: Clearly document the journey of 2-3 key projects, from initial problem definition and research to final UI and outcomes.

• Highlight Figma Mastery: Ensure your portfolio demonstrates advanced Figma skills, including component libraries, auto layout, variants, and interactive prototyping.

• Quantify Impact: Wherever possible, include metrics or qualitative feedback that demonstrates the success and impact of your designs (e.g., increased conversion rates, improved usability scores).

• Address Constraints: Explain how you balanced user needs, business goals, and technical limitations in your designs.

• Accessibility Focus: Explicitly detail how you incorporated WCAG 2.2 AA standards and inclusive design principles.

• Tailor to OSB Group: If possible, subtly align your portfolio examples with the financial services industry or similar complex digital products.

Challenge Preparation:

• Anticipate Design Problems: Be prepared for challenges related to UX for financial products, understanding user needs in a regulated environment, or optimizing marketing funnels.

• Structure Your Presentation: Clearly articulate your approach, decisions, and rationale. Use storytelling to explain the 'why' behind your design choices.

• Figma Readiness: Be ready to demonstrate your Figma skills live or discuss complex Figma implementations from your portfolio.

• Collaboration Scenarios: Prepare to discuss how you would collaborate with Product Managers and Engineers to bring a design to life.

📝 Enhancement Note: The mention of a "personalised recruitment process" and being "conversational" suggests a more candidate-friendly approach. The emphasis on "showing your best self" and "adjustments or support" indicates a commitment to inclusivity.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential and primary tool for UI design, wireframing, prototyping, and design system management. Expect advanced usage expectations.

• User Research Platforms: Tools for conducting usability testing, user interviews, and analyzing qualitative feedback (specific tools not listed, but common ones include UserTesting.com, Lookback, Maze).

• Analytics Tools: Platforms for monitoring user behavior and performance metrics, such as Google Analytics, Adobe Analytics, or specialized behavioral analytics tools (e.g., Hotjar, Pendo).

Analytics & Reporting:

• Web Analytics Software: For tracking website traffic, user behavior, and conversion funnels.

• Data Visualization Tools: Potentially used for presenting research findings and performance metrics to stakeholders (e.g., Tableau, Power BI, or Figma's charting capabilities).

CRM & Automation:

• While not directly a UX/UI tool, understanding how designs integrate with CRM systems (e.g., Salesforce) and marketing automation platforms might be beneficial for context, especially for marketing journey designs.

📝 Enhancement Note: The explicit requirement for Figma proficiency is a critical technical skill for this role. The need to use behavioral analytics and contribute to conversion optimization implies familiarity with relevant data analysis and reporting tools.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A fundamental value, ensuring all design decisions prioritize user needs and experience.

• Collaboration: Strong emphasis on working effectively with diverse teams (Product, Tech, wider business) to achieve shared goals.

• Innovation: Driving the creation of new digital experiences for a growing digital bank, fostering a forward-thinking mindset.

• Data-Driven Decision Making: Utilizing customer insights and behavioral analytics to inform and validate design choices.

• Quality & Detail: A commitment to delivering practical, user-centered solutions with meticulous attention to detail, including accessibility standards.

Collaboration Style:

• Agile Partnerships: Working closely within cross-functional agile teams.

• Cross-Functional Integration: Actively engaging with Product Managers, Engineers, and other business units to ensure designs are aligned and effectively implemented.

• Feedback Exchange: A culture where feedback is shared constructively to improve designs and processes.

• Knowledge Sharing: Encouraging the sharing of insights from research and design explorations to benefit the wider team.

📝 Enhancement Note: The company's commitment to inclusivity, as stated in the job description ("We champion diversity at all levels," "proud to be signed up to the Women in Finance Charter"), suggests a culture that values diverse perspectives and actively works towards an equitable environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Regulation: Designing intuitive and engaging experiences within the strict regulatory framework of financial services.

• Integrating New Technologies: Contributing to a "greenfield digital bank" may involve adopting new technologies and design patterns.

• Cross-Functional Alignment: Ensuring consistent vision and execution across Product, Technology, and Marketing teams, especially during rapid transformation.

• Design System Adoption: Driving the adoption and consistent use of the design system across various teams and projects.

• Measuring UX Impact: Quantifying the ROI of design improvements in a complex financial product landscape.

Learning & Development Opportunities:

• Specialized UX/UI Training: Opportunities to attend workshops, webinars, or courses focused on advanced UX/UI techniques, accessibility, or emerging design trends.

• Financial Services UX Expertise: Developing a deep understanding of user behavior and design considerations specific to banking and mortgage products.

• Design Leadership: Gaining experience in mentoring junior designers, leading projects, and contributing to design strategy as the team expands.

• Industry Engagement: Potential to attend industry conferences or events related to UX, digital transformation, or FinTech.

📝 Enhancement Note: The "growing" nature of the team and the "greenfield digital bank" project present significant opportunities for individuals to shape processes and contribute to foundational elements of the digital offering, offering a high degree of impact and learning.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex website journey you designed from concept to launch. What were the key challenges and how did you overcome them?" (Focus on process, problem-solving, and outcomes).

• "How do you approach designing for accessibility (WCAG 2.2 AA)? Can you give an example from your portfolio?" (Demonstrate practical knowledge of standards).

• "Walk me through your process for conducting user research and how you translate those insights into design decisions." (Highlight research skills and data-driven approach).

• "How do you balance user needs with business objectives and technical constraints?" (Showcase strategic thinking and trade-offs). Company & Culture Questions:

• "What interests you about OSB Group and this specific role within our transformation efforts?" (Research OSB Group's mission, values, and recent news).

• "How do you approach collaboration with Product Managers and Engineers in an agile environment?" (Discuss your teamwork and communication style).

• "What are your thoughts on design systems, and what is your experience contributing to or leading one?" (Demonstrate understanding of scalability and consistency).

• "How do you stay updated on the latest UX/UI trends and best practices, particularly in financial services?" (Showcase continuous learning). Portfolio Presentation Strategy:

• Storytelling: Frame each case study as a narrative: the problem, your role, the process, the solution, and the results.

• Visual Clarity: Use high-quality visuals (mockups, flows, prototypes) and keep text concise.

• Figma Emphasis: Be prepared to discuss your Figma workflow, component usage, and any advanced techniques you employed.

• Interactive Elements: If possible, have interactive prototypes ready to demonstrate user flows and interactions.

• Conciseness: Aim for 3-4 strong case studies that best represent your skills and experience relevant to this role.

📝 Enhancement Note: The company's emphasis on inclusivity means candidates should feel comfortable discussing their background and any potential needs for accommodations. Highlighting adaptability and a willingness to learn will be beneficial given the transformation context.

📌 Application Steps

To apply for this UX/UI Designer position:

• Submit your application through the provided link on the OSB Careers portal.

• Portfolio Customization: Tailor your portfolio to highlight projects demonstrating end-to-end UX/UI design, mobile-first considerations, complex journey design, and advanced Figma proficiency. Include case studies that showcase your process and impact.

• Resume Optimization: Ensure your resume clearly articulates your experience with UX/UI design, user research, Figma, and accessibility standards. Use keywords from the job description and quantify achievements where possible.

• Interview Preparation: Practice articulating your design process, presenting portfolio case studies, and answering strategy and behavioral questions. Be ready to discuss your experience with design systems and collaboration in agile teams.

• Company Research: Familiarize yourself with OSB Group's business, its transformation goals, and its commitment to customer experience and inclusivity. Understand the context of working within a regulated financial services environment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.