UX/UI Designer

📍 Job Overview

Job Title: UX/UI Designer

Company: MedSpeed

Location: Elmhurst, Illinois, United States

Job Type: Salaried Full-Time

Category: Product Design / User Experience

Date Posted: 2026-08-19

Experience Level: 5-10 years

Remote Status: Hybrid (In Office Every Thursday in Elmhurst, IL Required)

🚀 Role Summary

• Lead the end-to-end UX/UI design for MedSpeed's driver-facing applications, encompassing both web and mobile platforms.

• Translate complex order fulfillment and logistics workflows into intuitive, efficient, and user-friendly experiences for MedSpeed employees, external couriers, and partner vendors.

• Develop wireframes and interactive Figma prototypes to rapidly test design concepts and gather feedback.

• Create polished, production-ready UI designs and annotated specifications for engineering teams, ensuring seamless implementation.

• Contribute to the development and maintenance of a lightweight design system to ensure consistency and scalability across all driver-facing solutions.

📝 Enhancement Note: While the title is "UX/UI Designer," the responsibilities heavily emphasize product design for operational efficiency, particularly for frontline workers in a logistics context. This role requires a strong understanding of user workflows in challenging field environments. The focus on reducing cognitive load and simplifying complex tasks is a key differentiator.

📈 Primary Responsibilities

• Design comprehensive user experiences for driver applications (web and mobile), focusing on streamlining order fulfillment and logistics management.

• Identify and eliminate friction points within driver workflows by reducing taps, decisions, and cognitive load for repetitive daily tasks.

• Rapidly create wireframes and clickable Figma prototypes to validate design ideas and facilitate early testing.

• Design for critical "unglamorous" scenarios, including offline states, scan failures, incorrect addresses, partial pickups, and error recovery to ensure field usability.

• Produce high-fidelity, production-ready UI designs and detailed annotated specifications for engineering teams to implement with minimal ambiguity.

• Apply principles of visual hierarchy, typography, spacing, and contrast to ensure critical information is legible at a glance in various field conditions.

• Modernize the user interface while adhering to MedSpeed's brand guidelines and maintaining a consistent visual identity.

• Build and maintain a lightweight design system with reusable components and clear documentation to uphold design quality as the product evolves.

• Collaborate closely with the CPTO and Product Leads to understand business objectives and user needs from the outset of design projects.

• Participate in early product discovery to ensure the team is solving the right problems and advocate for user-centric solutions.

• Work directly with Tech Leads to assess technical feasibility and remain involved throughout refinement, sprint planning, design QA, and release cycles.

• Represent the driver's perspective in product discussions while balancing business requirements and technical constraints.

• Analyze user data, usage patterns, and frontline feedback (from support and operations) to identify areas for user experience improvement.

• Propose design changes that measurably reduce training time, support tickets, and time spent per stop.

• Continuously strive to simplify the user experience as the product suite grows, actively combating complexity.

📝 Enhancement Note: The responsibilities highlight a deep dive into operational efficiency and user experience for a specific, critical user group (drivers). The emphasis on designing for field conditions, error states, and tangible business outcomes (reduced training, fewer tickets, faster stops) is crucial for candidates to understand.

🎓 Skills & Qualifications

Education: Bachelor’s degree in UX Design, Interaction Design, HCI, Product Design, Graphic Design, Computer Science, or a related field, OR equivalent practical experience and a strong portfolio.

Experience: 5+ years of experience designing UX/UI for web and/or mobile applications, with a focus on enterprise, B2B SaaS, operational, logistics, or frontline/field tools.

Required Skills:

• A robust portfolio showcasing your design thinking process, structured interfaces, responsive web design, native mobile design (especially Android), and at least one complex workflow simplification. Reasoning behind design decisions is highly valued over mere aesthetics.

• Fluency in Figma, including proficiency in creating interactive prototypes and managing component libraries.

• Solid understanding of responsive layout principles and native mobile design patterns, with a particular emphasis on Android conventions.

• Working knowledge of accessibility standards, including WCAG, and the ability to articulate their importance in field environments.

• Sufficient understanding of front-end development constraints to design feasible and implementable solutions.

• Ability to clearly articulate and defend design decisions to engineers, executives, and end-users (drivers), and adapt designs based on feedback.

• Experience designing software for operational workflows, logistics, or frontline workers. Preferred Skills:

• Familiarity with iOS design conventions where relevant.

• Basic understanding of front-end development implementation considerations.

• Experience with user research methodologies and translating findings into design solutions.

• Familiarity with analytics tools for tracking user behavior and identifying UX friction points.

📝 Enhancement Note: The emphasis on a portfolio that details the reasoning behind design decisions, especially for complex workflows and field-oriented applications, is a key differentiator. The requirement for Android design patterns is specific and important. The mention of "frontline tools" and "logistics" reinforces the operational nature of this design role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a clear design process from problem identification to final UI, with a strong emphasis on user-centric problem-solving.

• Showcase at least one complex workflow that was simplified through your design intervention, detailing the challenges, your approach, and the outcomes.

• Include examples of responsive web and native mobile (primarily Android) application designs.

• Present wireframes, user flows, and interactive prototypes to illustrate your design thinking and interaction design capabilities.

• Highlight your ability to design for challenging field conditions, including offline states, error handling, and varying environmental factors.

• Provide examples of how you've applied hierarchy, typography, spacing, and contrast to ensure legibility and usability. Process Documentation:

• Illustrate how you gather user feedback and operational data to inform design iterations.

• Show examples of how you collaborate with product managers and engineers throughout the design and development lifecycle.

• Demonstrate your approach to building and maintaining design systems or component libraries.

• Explain how you consider technical constraints and front-end development feasibility in your design process.

📝 Enhancement Note: The portfolio requirements are highly specific to demonstrating problem-solving for operational complexity and frontline users. Candidates must be prepared to articulate their design process, reasoning, and impact on efficiency metrics, not just showcase visual aesthetics.

💵 Compensation & Benefits

Salary Range: $125,000 - $135,000 annually, dependent on experience, skills, and location.

Benefits:

• Medical coverage

• Dental coverage

• Vision coverage

• Flexible spending accounts

• Paid time off to recharge

• 401(k) for future planning

• Discretionary bonus potential

Working Hours: Standard 40-hour work week, with a hybrid arrangement requiring presence in the Elmhurst, IL office every Thursday.

📝 Enhancement Note: The salary range provided is specific to the US market for a UX/UI Designer with 5-10 years of experience in a specialized field. The benefits package is standard for a full-time corporate role. The hybrid requirement with a fixed in-office day is a critical detail for candidates considering location and work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Logistics. MedSpeed partners with healthcare organizations nationwide to transport medical supplies and specimens, playing a critical role in patient care delivery.

Company Size: MedSpeed has a nationwide presence with locations across the U.S., indicating a medium to large enterprise structure, yet it retains an entrepreneurial spirit and close-knit culture from its founding.

Founded: The founding date is not explicitly stated, but the description suggests a company with established operations and growth, blending a large footprint with a retained startup ethos.

Team Structure:

• The UX/UI Designer will likely be part of a Product or Technology team, working closely with Product Leads and Engineering.

• Collaboration is expected with cross-functional stakeholders, including the CPTO (Chief Product & Technology Officer) and operational teams.

• The design team structure is not detailed but implies a collaborative environment where designers contribute to strategic product direction. Methodology:

• Data-Driven Design: The role emphasizes using analytics, usage patterns, and frontline feedback to drive design improvements and measure impact.

• Agile Development: Collaboration with Engineering through refinement, sprint planning, and design QA suggests an agile development environment.

• User-Centricity: A strong focus on understanding and solving problems for drivers, reducing cognitive load, and improving operational efficiency.

Company Website: https://www.medspeed.com/

📝 Enhancement Note: The company's focus on healthcare logistics means the "end-user" (driver) operates in a critical, time-sensitive, and often demanding environment. This context is paramount for understanding the design challenges and priorities. The blend of nationwide presence with an entrepreneurial spirit suggests opportunities for impact within a structured yet dynamic organization.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-to-senior level individual contributor. The designer is expected to "lead the UX design" and work semi-autonomously, translating user needs into production-ready designs. This implies a level of expertise and ownership beyond an entry-level position.

Reporting Structure: The designer will likely report to a Product Lead, Design Manager, or potentially the CPTO, depending on the team's organizational structure. They will collaborate closely with Product and Engineering teams.

Operations Impact: The UX/UI Designer's work directly impacts the efficiency and effectiveness of MedSpeed's core logistics operations. By simplifying driver tasks, the role contributes to faster delivery times, reduced operational costs (training, support), and improved driver satisfaction, all of which are critical for a logistics company.

Growth Opportunities:

• Specialization: Deepen expertise in designing for frontline workers, logistics, or healthcare technology.

• Leadership: Potentially move into a Senior UX/UI Designer role, lead design initiatives, or mentor junior designers as the team grows.

• Product Strategy: Contribute more significantly to product strategy and roadmap discussions as a trusted design expert within the organization.

• Cross-functional Development: Gain broader understanding of product management, engineering processes, and business operations within the healthcare logistics sector.

📝 Enhancement Note: The growth potential is tied to deepening domain expertise in a niche but critical industry (healthcare logistics) and demonstrating leadership through design impact. The role offers a chance to significantly influence operational outcomes through user-centered design.

🌐 Work Environment

Office Type: Hybrid work model, requiring in-office presence every Thursday in Elmhurst, IL. The rest of the week can be remote.

Office Location(s): Elmhurst, Illinois. This location likely serves as a central hub for hybrid employees and potentially for team meetings and collaborative sessions.

Workspace Context:

• Collaborative Environment: Thursdays in the office are designated for in-person collaboration with Product and Engineering teams, fostering direct communication and ideation.

• Tools & Technology: Access to standard design software (Figma is explicitly mentioned) and collaboration tools necessary for hybrid work.

• Operational Focus: The work environment supports a design focus on real-world operational challenges faced by drivers, requiring empathy and practical solutions.

Work Schedule: While the core responsibilities suggest a standard 40-hour work week, the hybrid nature allows for flexibility on remote days. The Thursday in-office requirement is fixed.

📝 Enhancement Note: The hybrid model with a mandatory in-office day emphasizes the company's value placed on in-person collaboration for strategic design work, while still offering remote flexibility. Candidates should consider the commute and the nature of collaborative work expected on Thursdays.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio to assess experience, skills, and cultural fit.

• Portfolio Presentation: Candidates will likely present their portfolio, focusing on their design process, problem-solving approach, and specific case studies demonstrating the simplification of complex workflows. Expect to discuss reasoning behind design decisions.

• Technical/Design Interviews: Discussions with Product Leads, CPTO, or other designers to evaluate design thinking, Figma proficiency, understanding of mobile/web patterns, and grasp of operational constraints.

• Collaboration & Culture Fit: Interviews to assess communication skills, ability to work with cross-functional teams (especially engineering and product), and alignment with MedSpeed's values (teamwork, integrity, growth).

• Final Round: Potentially a discussion with senior leadership to confirm fit and impact potential.

Portfolio Review Tips:

• Focus on Process: Clearly articulate your design process, from understanding the problem to delivering the solution. Emphasize user research, ideation, and iteration.

• Showcase Complexity Simplified: Highlight projects where you tackled genuinely complex workflows (especially operational or logistics-related) and made them simple and intuitive. Detail the "before" and "after."

• Quantify Impact: If possible, use metrics to demonstrate the impact of your designs (e.g., reduction in task completion time, fewer errors, improved user satisfaction).

• Explain Your Reasoning: Be prepared to deep-dive into why you made specific design choices, considering user needs, business goals, and technical feasibility.

• Highlight Field Design: Showcase your understanding of designing for environments with challenging conditions (e.g., varying light, one-handed use, intermittent connectivity).

• Figma Proficiency: Demonstrate your skills in Figma, including prototyping, component libraries, and design system contributions.

Challenge Preparation:

• Be ready to discuss how you would approach designing for specific driver tasks or pain points mentioned in the job description (e.g., offline states, scan failures).

• Prepare to articulate how you balance user needs with business objectives and technical constraints.

• Practice presenting your portfolio concisely and effectively, anticipating questions about your design decisions and impact.

📝 Enhancement Note: The emphasis on portfolio review and case study presentation is significant. Candidates should prepare to walk through their work with a focus on problem-solving, process, and demonstrable impact, particularly concerning operational efficiency for frontline users.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, UI design, and component library management. Fluency is a must.

• Prototyping Tools (within Figma): Used for creating interactive prototypes to test user flows and concepts.

• Design System Management: Tools and methodologies for building and maintaining reusable UI components and patterns.

Analytics & Reporting:

• Usage Analytics Tools: While not explicitly named, the role requires using analytics to identify UX friction points, suggesting familiarity with tools that track user behavior and application performance.

• Feedback Mechanisms: Experience with gathering and incorporating feedback from support, operations, and end-users.

CRM & Automation:

• N/A: This role is focused on product design and does not directly involve CRM or automation tool management in the same way an operations role would. However, understanding how these systems interface with driver applications might be beneficial.

📝 Enhancement Note: Figma is the core tool highlighted. The requirement to use analytics and feedback implies a data-informed design approach, common in modern product development.

👥 Team Culture & Values

Operations Values:

• Teamwork: Emphasis on working as "one team" to support customers and each other, fostering a collaborative spirit.

• Integrity: A core value that shapes how employees interact and deliver on promises.

• Growth: A commitment to continuous improvement and personal/professional development for employees.

• Purpose-Driven: A focus on delivering "health" through their logistics services, providing a sense of mission.

Collaboration Style:

• Cross-functional Integration: Close partnerships with Product and Engineering are fundamental, requiring clear communication and mutual respect.

• User Advocacy: Designers are expected to champion the driver's perspective in product discussions while respecting business and technical realities.

• Feedback Loops: A culture that encourages using analytics and frontline feedback for continuous improvement, implying an openness to constructive criticism and iterative design.

📝 Enhancement Note: The stated values (teamwork, integrity, growth) are standard but are framed within the context of a company that provides a critical service (healthcare logistics). The collaborative style emphasizes bridging the gap between user needs, business goals, and technical implementation.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Field Complexity: Creating intuitive interfaces for drivers who operate in diverse, often challenging, and time-sensitive environments (e.g., bad lighting, one-handed use, intermittent connectivity, complex routes).

• Balancing User Needs with Business/Technical Constraints: Advocating for the driver's experience while adhering to budget, timelines, and technical feasibility.

• Simplifying Complex Workflows: Continuously identifying and reducing friction in repetitive, critical operational tasks that drivers perform hundreds of times daily.

• Maintaining Design Consistency: Ensuring a cohesive and high-quality user experience across web and mobile platforms, especially as the product evolves, by effectively managing a design system.

Learning & Development Opportunities:

• Domain Expertise: Deepen understanding of healthcare logistics, operational efficiency, and the specific challenges faced by frontline workers in this sector.

• Advanced UX/UI Skills: Hone skills in designing for complex enterprise applications, mobile-first design, and accessibility.

• Cross-functional Collaboration: Gain experience working closely with product management and engineering in an agile environment.

• Impactful Design: Contribute directly to operational improvements and business outcomes, providing a strong portfolio of impactful work.

📝 Enhancement Note: The primary challenge lies in designing for a demanding, real-world operational context. Growth opportunities are tied to becoming a subject matter expert in this niche and demonstrating significant design impact.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you simplified a complex workflow for a user. What was your process, and what was the outcome?" (Focus on your problem-solving approach, user research, and quantifiable results.)

• "How would you approach designing a feature for drivers to handle failed package scans in an area with poor cell service?" (Assess your ability to think through edge cases and offline functionality.)

• "How do you balance user needs with technical limitations or business requirements? Provide an example." (Demonstrate your negotiation and compromise skills.)

• "What are the key considerations when designing a mobile application for frontline workers compared to a typical B2B SaaS application?" (Showcase your understanding of the specific user context.) Company & Culture Questions:

• "What interests you about MedSpeed and our mission in healthcare logistics?" (Research the company's impact and values.)

• "How do you embody our values of teamwork, integrity, and growth in your work?" (Prepare examples of how you collaborate, maintain standards, and seek improvement.)

• "How do you handle constructive feedback on your designs from engineers or product managers?" (Show your openness to iteration and collaboration.) Portfolio Presentation Strategy:

• Structure: Organize your presentation logically: Problem -> Your Role -> Process -> Solution -> Impact.

• Storytelling: Frame each case study as a narrative, highlighting the challenge, your journey to the solution, and the tangible results.

• Visuals: Use clear, high-fidelity mockups, wireframes, and prototypes. Annotate key design decisions.

• Focus on Reasoning: Be prepared to explain why you made specific choices, referencing user needs, data, and constraints.

• Conciseness: Aim for clarity and brevity, ensuring you cover the most impactful aspects of your work within the allotted time.

• Interactive Elements: If possible, use live Figma prototypes to demonstrate interactions.

📝 Enhancement Note: Interview preparation should heavily focus on demonstrating a user-centered design process applied to complex operational challenges, with a strong emphasis on reasoning and measurable impact.

📌 Application Steps

To apply for this UX/UI Designer position:

• Submit your application through the provided link on jobs.jobvite.com.

• Portfolio Customization: Tailor your portfolio to highlight projects that demonstrate experience with complex workflows, mobile/web design (especially Android), and operational or frontline tools. Emphasize your design process and reasoning.

• Resume Optimization: Ensure your resume clearly outlines your 5+ years of experience, proficiency in Figma, and relevant project types (enterprise, logistics, B2B SaaS, frontline). Use keywords from the job description.

• Interview Preparation: Practice presenting your portfolio, focusing on case studies that showcase problem-solving for operational efficiency. Prepare to discuss your design decisions and how you handle feedback.

• Company Research: Familiarize yourself with MedSpeed's mission, industry, and values. Understand the importance of their logistics services in healthcare and how UX impacts their operations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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