UX Writer

📍 Job Overview

Job Title: UX Writer

Company: National Grid

Location: Warwick, England, United Kingdom

Job Type: Full-time

Category: UX Writing / Content Design

Date Posted: 2026-06-12

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Crafting clear, purposeful, and human-centered content to define user experiences across digital products and services.

• Ensuring consistent application of brand tone of voice for both internal and external audiences, building trust and clarity.

• Collaborating closely with UX designers, product teams, and engineers within agile/SAFe frameworks to deliver seamless digital journeys.

• Championing UX writing best practices and contributing to content standards and design systems.

📝 Enhancement Note: This role is specifically for a UX Writer, focusing on content strategy within digital product development. The emphasis on internal and external audiences, coupled with a regulated environment (energy sector), suggests a need for meticulous, clear, and accessible communication. The hybrid work arrangement indicates a balance between in-office collaboration and remote flexibility.

📈 Primary Responsibilities

• Own and apply the brand tone of voice across all digital products, services, and user journeys, ensuring content is clear, consistent, and human.

• Create, review, and refine UX content that simplifies complex information, removes friction, and enables users to complete tasks confidently using accessible, plain language.

• Collaborate closely with cross-functional teams, including UX designers, UI engineers, product owners, product managers, and delivery leads, to shape seamless, end-to-end user experiences.

• Operate effectively within a SAFe/agile environment, partnering with product and delivery teams to align content with user needs, business goals, and prioritized backlogs.

• Champion UX writing best practices by coaching and influencing stakeholders, while maintaining high content quality by identifying and improving inconsistencies, duplication, and unclear messaging.

• Contribute to content standards, patterns, and guidance, supporting testing and iteration through research, feedback, and performance insights to continuously improve user understanding and experience.

📝 Enhancement Note: The responsibilities highlight a proactive approach to content ownership and a deep involvement in the product development lifecycle, from discovery to delivery. The emphasis on "simplifying complex information" and "plain language" is critical for a company operating in a regulated industry like energy, where clarity and accessibility are paramount for user trust and compliance.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in English, Communications, Journalism, HCI, or a related field is typically expected for UX Writer roles. Relevant certifications in UX or content strategy can be advantageous.

Experience: Proven experience as a UX Writer, Content Designer, or similar role, ideally within complex or regulated environments. Experience working in agile or SAFe environments is essential.

Required Skills:

• Proven experience as a UX Writer, Content Designer, or similar, with a track record of creating impactful content for digital products and services.

• Strong understanding of how language shapes user experience, balancing user needs, business goals, and brand expression.

• Ability to apply and champion a brand's tone of voice consistently across multiple touchpoints.

• Comfort working in agile or SAFe environments and collaborating closely with product and delivery teams.

• Exceptional communication, writing, and editing skills, with proficiency in using plain English.

• Collaborative and detail-oriented mindset.

• Experience working alongside design systems, content standards, and UX tools.

• Ability to use research, testing, and insights to continuously improve and evolve content. Preferred Skills:

• Experience in complex or regulated environments (e.g., energy, finance, healthcare).

• Familiarity with user research methodologies and how to translate insights into content.

• Experience contributing to UX style guides and content strategy documentation.

• Understanding of accessibility standards (WCAG) and inclusive design principles.

📝 Enhancement Note: The requirements emphasize practical experience and a strong grasp of user-centered design principles. The mention of "complex or regulated environments" suggests that candidates with experience in industries like utilities, finance, or healthcare will be highly valued due to their familiarity with stringent communication requirements and diverse user needs.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio showcasing a range of UX writing work, demonstrating the ability to translate complex technical information into clear, concise, and user-friendly content.

• Case studies that clearly articulate the user problem, your role in developing the content solution, the process followed, and the measurable impact on user experience or business objectives.

• Examples of how you've applied and maintained a consistent brand tone of voice across different digital touchpoints.

• Demonstrations of your ability to simplify complex information, reduce user friction, and improve task completion rates through effective UX copy. Process Documentation:

• Evidence of contributions to content standards, style guides, or design systems.

• Examples of collaboration within agile/SAFe workflows, illustrating how you integrated content creation and refinement into development sprints.

• Documentation or descriptions of how you leverage user research, A/B testing, or performance data to iterate and improve UX content.

• Examples of how you have coached or influenced stakeholders on UX writing best practices.

📝 Enhancement Note: For a UX Writer role, the portfolio is paramount. It needs to go beyond simply showing "good writing" and demonstrate a strategic approach to content design, problem-solving, and measurable impact within a product development context. Highlighting experience with agile ceremonies and data-driven iteration will be key.

💵 Compensation & Benefits

Salary Range: £42,781 - £48,000 per annum (based on capability and experience)

Benefits:

• 28 days of holiday plus 8 statutory bank holidays.

• Option to buy additional leave and swap up to 3 bank holidays.

• Generous pension scheme with double matching up to 6% of your salary (total 18% contribution).

• Life insurance cover of 10x basic salary.

• Employer contributions towards Private Medical Insurance.

• Flexible benefits: Cycle scheme, Share Incentive Plan, Technology schemes.

• Access to digital GP service for round-the-clock consultations and repeat prescriptions.

• Wellbeing app to support health and fitness.

• Access to Work + Family Space, including paid emergency childcare and eldercare.

Working Hours: While not explicitly stated, a standard full-time week is typically 37-40 hours. The hybrid nature suggests flexibility in how these hours are managed, with some days in the office and some remotely.

📝 Enhancement Note: The salary range provided is competitive for a mid-level UX Writer in the UK. The benefits package is comprehensive, emphasizing employee well-being, financial security, and work-life balance, which are attractive to professionals in any field, including operations. The pension scheme's double-matching is a significant perk.

🎯 Team & Company Context

🏢 Company Culture

Industry: Energy. National Grid is a critical infrastructure company, responsible for transmitting and distributing electricity and gas. This industry is highly regulated and undergoing significant transformation towards cleaner energy sources.

Company Size: Large enterprise (implied by the structured job posting and benefits). National Grid is a global energy company.

Founded: National Grid as it exists today was formed in 1990, but its history dates back much further through its constituent companies in the UK and US. This long history suggests a company with established processes but also a drive for modernization.

Team Structure:

• The UX Writer will likely be part of a Digital or IT department, within a UX/Design team or a dedicated Content team.

• Reporting structure will likely be to a UX Lead, Content Lead, or Product Management Lead.

• Cross-functional collaboration is a core aspect, with frequent interaction with UX Designers, UI Engineers, Product Managers, Product Owners, Delivery Leads, and potentially business stakeholders. Methodology:

• Agile and SAFe methodologies are explicitly mentioned, indicating a structured, iterative approach to product development.

• Emphasis on user-centered design, data-driven iteration, and continuous improvement.

• Focus on clear communication, stakeholder alignment, and consistent brand application.

Company Website: https://www.nationalgrid.com/

📝 Enhancement Note: Working in the energy sector, particularly for a company like National Grid, means operating within a highly regulated environment that requires precision, clarity, and a strong focus on safety and reliability. The company's commitment to a "cleaner, greener energy future" suggests an innovative and forward-looking culture, balanced with the stability and responsibility of an essential service provider.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level UX Writer. This role requires demonstrated experience and the ability to work independently on defined projects while also collaborating effectively with cross-functional teams. It's a position where individuals are expected to contribute significantly to product design and user experience through their content expertise.

Reporting Structure: The UX Writer will likely report to a manager within the digital, product, or design function, such as a UX Design Manager, Head of Content, or Product Lead. They will work closely with various product teams.

Operations Impact: The UX Writer's impact is directly tied to improving user experience, increasing task completion rates, reducing support queries, and enhancing brand perception through clear and effective communication. In a regulated field, this clarity can also contribute to compliance and user safety.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of UX writing, such as complex technical documentation, accessibility, or content strategy for a particular product line within National Grid.

• Advancement: Progress to Senior UX Writer, Lead UX Writer, or Content Strategist roles, taking on more complex projects, mentoring junior writers, and influencing content strategy at a higher level.

• Skill Development: Opportunities to expand into broader content strategy, information architecture, or even product management through cross-functional exposure and internal training.

• Leadership: Potential to lead content initiatives, build out content guidelines, and champion content best practices across the organization.

📝 Enhancement Note: The role offers a solid foundation for a career in UX writing and content strategy. The size and complexity of National Grid provide ample opportunities for growth and specialization, especially within the evolving landscape of digital transformation in the energy sector.

🌐 Work Environment

Office Type: Hybrid. This means a mix of working from home and working from the Warwick office.

Office Location(s): The primary office location is Warwick, CV34 6DA. National Grid has multiple locations across the UK.

Workspace Context:

• The Warwick office will likely provide a professional, collaborative environment with the necessary tools and resources for design and content work.

• Opportunities for in-person collaboration with designers, product managers, and other stakeholders are key benefits of office days.

• Remote days offer flexibility and focused work time, leveraging digital collaboration tools.

• Access to standard office amenities and potentially specialized design/research labs.

Work Schedule: Standard full-time working hours, with flexibility offered through the hybrid model. This allows operations professionals to balance project demands with personal commitments.

📝 Enhancement Note: The hybrid model at National Grid's Warwick office is designed to foster collaboration while offering flexibility. For a UX Writer, this balance is crucial for both deep work on content creation and iterative collaboration with design and product teams.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a recruiter or HR screen to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: Discussion focused on your experience, approach to UX writing, and understanding of the role's responsibilities.

• Portfolio Review & Practical Exercise: This is a critical stage. You'll likely present your portfolio, walking through selected case studies. A practical exercise or take-home assignment may be given to assess your writing skills, problem-solving abilities, and understanding of plain language and brand voice.

• Team/Stakeholder Interviews: Interviews with potential colleagues (e.g., UX Designers, Product Managers) to evaluate collaboration style, communication skills, and alignment with team dynamics.

• Final Interview: Possibly with a senior leader to discuss overall fit and career aspirations.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 strong case studies that best represent your skills and experience relevant to this role. Prioritize projects that demonstrate your ability to handle complex information, work in agile environments, and achieve measurable results.

• Tell a Story: For each case study, clearly outline the problem, your specific role and process, the solutions you implemented (especially the copy), and the outcomes or impact. Quantify results where possible.

• Showcase Versatility: Include examples that highlight your ability to adapt tone and style for different audiences (internal/external) and different types of content (e.g., microcopy, error messages, onboarding flows).

• Highlight Process: Explain how you arrived at your content solutions. Discuss your collaboration with designers, product managers, and user research.

• Focus on Clarity & Impact: Ensure your presentation is clear, concise, and engaging. Emphasize how your words made a difference to the user and the business.

Challenge Preparation:

• Understand the Context: Research National Grid's mission, values, and current digital initiatives. Familiarize yourself with the energy sector.

• Practice Plain Language: Be ready to rewrite technical jargon into accessible language.

• Brand Voice Application: Prepare to discuss how you would apply National Grid's tone of voice (which you may need to infer or ask about).

• Agile/SAFe Scenarios: Be ready to discuss how you would integrate into agile teams and contribute to sprints.

📝 Enhancement Note: The interview process will heavily rely on evaluating your practical skills and ability to apply UX writing principles in a real-world context. The portfolio review is your primary opportunity to showcase your expertise and strategic thinking. Demonstrating an understanding of National Grid's industry and values will be a significant advantage.

🛠 Tools & Technology Stack

Primary Tools:

• UX/Design Tools: Figma (explicitly mentioned), Sketch, Adobe XD (common alternatives). These are used for wireframing, prototyping, and collaborating on UI design where copy is integrated.

• Content Management Systems (CMS) / Digital Platforms: Experience with CMS platforms is mentioned, which could include enterprise-level systems for managing web content, product content, or internal knowledge bases.

• Collaboration & Documentation: Confluence (explicitly mentioned), Jira, Asana, Trello for project management and documentation. SharePoint or similar for broader document management.

Analytics & Reporting:

• Tools for tracking user behavior and content performance (e.g., Google Analytics, Adobe Analytics, Amplitude, Hotjar) would be beneficial for iteration and improvement.

• Familiarity with interpreting data to inform content decisions. CRM & Automation:

• While not directly a UX Writer's primary tool, understanding how CRM systems (like Salesforce) and marketing automation platforms integrate with digital products can provide valuable context for user journeys and data flow.

📝 Enhancement Note: Proficiency with Figma and Confluence is explicitly called out. Experience with a range of CMS platforms is also valuable, given the nature of content creation and management. The ability to leverage analytics to inform content decisions is a key differentiator for UX Writers aiming for impact.

👥 Team Culture & Values

Operations Values:

• Clear Communication: A commitment to using plain, accessible language to ensure understanding across diverse audiences.

• User-Centricity: Prioritizing the user's needs and experience in all content decisions.

• Collaboration: Working effectively with cross-functional teams to achieve shared goals.

• Continuous Improvement: Using feedback, data, and research to iterate and enhance content and user experiences.

• Inclusivity: Ensuring content is accessible and welcoming to all users.

• Integrity & Responsibility: Reflecting the importance of accuracy and trust in a critical industry like energy.

Collaboration Style:

• Highly collaborative, working hand-in-hand with designers, product managers, and engineers in agile/SAFe teams.

• Open to feedback and constructive criticism to refine content.

• Proactive in sharing insights and advocating for best practices in UX writing.

• Emphasis on building strong working relationships across different disciplines.

📝 Enhancement Note: The company's stated values and the nature of the role suggest a culture that values clarity, collaboration, and a user-first approach. A UX Writer must be comfortable working in a dynamic, team-oriented environment and be able to articulate the value of well-crafted content.

⚡ Challenges & Growth Opportunities

Challenges:

• Simplifying Complexity: The primary challenge will be translating highly technical or regulated information within the energy sector into clear, accessible language for various user groups.

• Maintaining Consistency: Ensuring a consistent brand voice and UX writing standard across a broad range of digital products and services.

• Balancing Needs: Effectively balancing user needs, business objectives, technical constraints, and brand guidelines.

• Agile Integration: Seamlessly integrating content creation and iteration into fast-paced agile/SAFe development cycles.

• Influencing Stakeholders: Championing UX writing best practices and influencing decisions in a multi-disciplinary environment.

Learning & Development Opportunities:

• Content Strategy Expansion: Opportunity to grow into broader content strategy roles, including information architecture, content governance, and editorial strategy.

• Industry Expertise: Deepen knowledge of the energy sector, its regulations, and user needs, becoming a subject matter expert in content for this domain.

• Process Optimization: Lead initiatives to refine content workflows, implement new tools, or develop advanced content standards and frameworks.

• Mentorship: Potential to mentor junior writers or contribute to training programs for content creators across the organization.

• External Learning: National Grid's benefits may support attendance at industry conferences, workshops, or further certifications in UX writing, content design, or related fields.

📝 Enhancement Note: This role presents significant opportunities for professional growth, particularly for those interested in specializing in content for complex industries. The challenges are inherent to the nature of the work and offer avenues for skill development and strategic impact.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to simplify a highly technical or complex piece of information for a general audience. What was your process, and what was the outcome?" (Focus on your plain language skills and problem-solving).

• "How do you ensure brand voice consistency across different digital products and touchpoints?" (Highlight your understanding of tone of voice and content governance).

• "Walk me through your process for collaborating with UX designers and product managers on a new feature or product." (Demonstrate your agile collaboration and cross-functional partnership).

• "Imagine you're working on an error message for a customer trying to pay their bill online. What factors would you consider, and what would your process be to craft the message?" (Assess your user-centricity and problem-solving within constraints). Company & Culture Questions:

• "What interests you about National Grid and the energy sector?" (Show you've researched the company and understand its mission/industry).

• "How do you approach inclusive design and accessibility in your writing?" (Align with National Grid's values and user focus).

• "How would you contribute to National Grid's commitment to a cleaner, greener energy future through your UX writing?" (Connect your role to the company's strategic goals). Portfolio Presentation Strategy:

• Select Impactful Projects: Choose 2-3 projects that best showcase your skills in simplifying complexity, applying brand voice, and working in an agile setting.

• Structure Your Narrative: For each project, clearly define the problem, your role, your process (including collaboration), the content solutions, and the measurable results. Use visuals where possible.

• Highlight Collaboration: Emphasize how you worked with designers, developers, and product managers.

• Showcase Plain Language: Be prepared to discuss specific word choices and why you made them.

• Be Ready for Live Edits: Sometimes interviewers might present a piece of copy and ask you to improve it on the spot. Practice this.

📝 Enhancement Note: Prepare specific examples that demonstrate your ability to handle complexity, work collaboratively, and deliver measurable results. Researching National Grid's current digital initiatives and their focus on sustainability will be crucial for tailoring your answers.

📌 Application Steps

To apply for this UX Writer position:

• Submit your application through the provided link on the National Grid jobs portal.

• Tailor your Resume: Highlight keywords from the job description such as "UX Writer," "Content Design," "Plain English," "Agile," "SAFe," "Figma," and "Tone of Voice." Quantify achievements where possible (e.g., "Improved task completion rate by X% through clearer microcopy").

• Curate Your Portfolio: Select your strongest UX writing case studies that demonstrate your ability to simplify complex information, apply brand voice, and collaborate within product teams. Ensure it's easily accessible online.

• Prepare Your Narrative: Practice walking through your portfolio case studies, focusing on your process, collaboration, and the impact of your work. Be ready to discuss your approach to plain language and brand consistency.

• Research National Grid: Understand their mission, values, and recent developments in the energy sector. Think about how your role contributes to their goals, especially their commitment to a greener future.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.