UX Writer

📍 Job Overview

Job Title: UX Writer

Company: GoTymeX

Location: Manila, Metro Manila, Philippines

Job Type: FULL_TIME

Category: UX Writing / Content Design

Date Posted: 2026-06-09

Experience Level: Mid-level (2-4 years)

Remote Status: Hybrid (Part-time remote, part-time in-office)

🚀 Role Summary

• Develop and refine customer-facing copy for digital products, focusing on clarity, consistency, and journey-level experience.

• Contribute to and evolve content standards, style guides, and pattern libraries to ensure scalability and reuse across markets.

• Leverage AI tooling as a strategic partner for content ideation, inconsistency detection, and decision validation.

• Collaborate with cross-functional teams including product, engineering, QA, legal, and brand to ensure high-quality messaging.

• Analyze user data to inform content decisions and measure the impact of UX writing on user behavior and product adoption.

📝 Enhancement Note: This role is positioned within a dedicated UX Writing hub, emphasizing a systems-thinking approach to content. The expectation is for a mid-level professional who can contribute to both execution (writing) and strategy (standards, patterns), with a strong emphasis on scalable content solutions and AI integration. The hybrid nature of the role allows for remote work flexibility while maintaining in-office collaboration.

📈 Primary Responsibilities

• Craft clear, concise, and consistent customer-facing copy for various product elements such as microcopy, notifications, error messages, and onboarding flows, ensuring a seamless user journey.

• Actively participate in the creation, maintenance, and evolution of the company's content standards, style guides, and reusable pattern libraries.

• Utilize AI tools to proactively identify content inconsistencies, generate content variants for A/B testing, and rigorously test content decisions before implementation.

• Conduct thorough reviews of all product messaging prior to launch to uphold quality standards and brand voice across different markets.

• Interpret user data and analytics to understand customer behavior, adapt messaging strategies, and quantify the impact of UX writing on key metrics and product adoption.

• Collaborate closely with the broader UX Writing hub to ensure global consistency, effective localization, and adherence to accessibility guidelines.

• Present and advocate for content decisions to stakeholders across various departments, including engineering, QA, legal, and brand, to foster alignment and secure buy-in.

📝 Enhancement Note: The responsibilities highlight a dual focus on tactical execution (writing copy) and strategic contribution (content systems). The emphasis on "journey level, not just screen level" indicates a need for holistic user experience thinking. Active use of AI for content optimization and cross-functional presentation skills are key requirements.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong foundation in communications, linguistics, technical writing, or a related field is beneficial.

Experience: 2-4 years of professional experience in digital product writing, with a demonstrated ability to apply strategic thinking to content challenges.

Required Skills:

• Proven experience in UX Writing, Product Writing, Content Design, or Digital Copywriting.

• A strong portfolio showcasing both executed writing samples and strategic content thinking.

• A systems mindset, comfortable conceptualizing copy in terms of patterns, scalability, and optimization rather than solely page-level craft.

• Demonstrated experience using AI tools as a thinking partner for content creation and analysis.

• Experience contributing to or developing content standards, style guides, or pattern libraries, with concrete examples of impact.

• Proven ability to collaborate effectively across diverse teams, cultures, and time zones.

• Familiarity with collaborative tools such as Confluence, Jira, and Figma.

• Strong understanding of localization and accessibility principles in content design.

• Ability to analyze user data to inform content strategy and measure impact. Preferred Skills:

• Experience in the FinTech or digital banking industry.

• Familiarity with A/B testing methodologies for content optimization.

• Knowledge of design systems and their relationship with content.

• Experience with content management systems (CMS) or content operations platforms.

📝 Enhancement Note: The requirement for a portfolio is critical and must demonstrate both execution (writing samples) and strategic thinking (how content fits into a larger system). The emphasis on a "systems mindset" and AI as a "thinking partner" signals a forward-looking approach to content operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio is mandatory for all applications.

• Showcase a minimum of 3-5 distinct projects demonstrating UX Writing execution across different product areas (e.g., mobile app features, web platforms, notifications).

• Include case studies that detail your strategic thinking, problem-solving approach, and the impact of your UX writing contributions.

• Highlight examples where you applied a systems mindset, contributing to or utilizing pattern libraries, style guides, or content standards.

• Demonstrate experience with AI tools in your content workflow, explaining how they supported your process and decision-making. Process Documentation:

• Provide examples of how you have documented content processes, such as workflow diagrams or standard operating procedures for content review and approval.

• Showcase instances where you have contributed to or managed style guides, tone of voice guidelines, or pattern libraries, detailing the system's architecture and governance.

• Illustrate how you have used data to define or refine content processes, including metrics for measuring content effectiveness and user engagement.

• Detail your approach to cross-functional collaboration in the content lifecycle, including how you engage with engineering, product, QA, and legal teams.

📝 Enhancement Note: The portfolio is explicitly stated as a mandatory requirement, emphasizing the need for candidates to showcase both their writing craft and their strategic, systems-oriented thinking. Case studies that detail the "why" and "how" behind content decisions, especially those involving scalability and AI, will be highly valued.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Mid-level UX Writers in Manila, Philippines, with 2-4 years of experience, a competitive salary range is estimated between PHP 80,000 to PHP 130,000 per month. This range can vary based on the candidate's specific experience, skills, and performance during the interview process.

Benefits:

• Competitive Salary and Performance Bonus: A strong base salary complemented by performance-based bonuses.

• Career Growth Opportunities: Clear pathways for professional development and advancement within the design and operations teams.

• Talented, High-Performance Multinational Design Team: Opportunity to work alongside and learn from experienced professionals across different countries.

• International Working Environment and Agile Culture: Exposure to global best practices and an adaptive, collaborative work setting.

• Hybrid Working Model: Flexibility to work remotely part of the week, combined with in-office collaboration.

• Overseas Travel Opportunities: Potential for international travel for training and work-related purposes.

• Learning and Development: Access to paid seminars, conferences, and internal talent development programs.

• Company Provided Laptop: Essential equipment with necessary software provided to facilitate work.

Working Hours: A standard full-time work week, typically around 40 hours, with flexibility offered through the hybrid model, allowing for a balance between structured work and personal needs.

📝 Enhancement Note: As no specific salary was provided, an estimated range has been generated based on typical market rates for UX Writers in Manila with the specified experience level. The benefits package is comprehensive, highlighting opportunities for professional growth and international exposure, which are attractive to operations and design professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: FinTech / Digital Banking. GoTymeX is the technology, product, and design hub for Tyme Group, a company focused on revolutionizing digital banking in emerging markets. This context implies a fast-paced, innovation-driven environment that prioritizes user empowerment and financial inclusion.

Company Size: GoTymeX is part of the Tyme Group, which has a significant customer base (22M+ across two countries). While the exact size of the GoTymeX hub isn't specified, the Design Team alone comprises over 30 individuals, suggesting a substantial and growing organization. This size offers opportunities for impact and collaboration, balanced with the need for scalable processes.

Founded: Tyme Group has been operational for a significant period, with GoTymeX representing its forward-looking product, technology, and design arm. The company's mission to unlock human potential through transformative financial services points to a culture of purpose-driven innovation.

Team Structure:

• The UX Writing hub is a small, horizontal team within a larger, award-winning Design team (30+ members).

• This hub supports product squads across multiple markets, indicating a matrixed reporting structure where UX writers collaborate closely with individual product teams while being part of a central content function.

• The team values deep collaboration, continuous learning, and setting high standards for content across the organization. Methodology:

• Data-Driven Decision Making: User data analysis is integral to adapting messaging and measuring UX writing impact.

• Systems Thinking & Scalability: Content is treated as a craft and a system, emphasizing pattern-level reuse and optimization over page-by-page creation.

• AI as a Partner: AI tooling is used strategically for drafting, identifying inconsistencies, and stress-testing content decisions, not as a pure text generator.

• Agile & Collaborative: The team operates within an international and collaborative culture, valuing continuous learning and cross-functional teamwork across different countries and time zones.

Company Website: https://jobs.workable.com/company/gsKgBjaRMk9PKoh9xkvevJ/jobs-at-gotymex

📝 Enhancement Note: The company culture is characterized by its mission-driven approach to financial empowerment, a strong emphasis on design excellence (evidenced by awards), and a commitment to innovation through technology like AI and modern design systems. The structure of the UX Writing hub as a central function supporting various product squads highlights a focus on standardization and efficiency.

📈 Career & Growth Analysis

Operations Career Level: This is a Mid-level UX Writer position. It signifies a professional who has moved beyond entry-level tasks and can independently manage projects, contribute to strategic initiatives, and mentor junior team members. The role requires a balance of execution (writing) and strategic input (standards, systems, AI integration), indicating a stepping stone towards Senior UX Writer or Content Design Lead roles.

Reporting Structure: The UX Writer will likely report to a UX Writing Lead or Head of Design, while working closely with Product Managers, UX Designers, UI Designers, and Engineers within various product squads. This dotted-line reporting structure is common in agile environments, ensuring alignment with both the central design function and specific product goals.

Operations Impact: The UX Writer's impact is directly tied to enhancing user experience and driving product adoption within the digital banking space. By crafting clear, accessible, and persuasive copy, they contribute to customer trust, ease of use, and ultimately, the company's mission of financial empowerment. Their work on content standards and pattern libraries also scales impact across multiple products and markets, optimizing efficiency for the entire design and development lifecycle.

Growth Opportunities:

• Skill Specialization: Deepen expertise in areas like FinTech content, localization strategy, accessibility standards, or AI-augmented content creation.

• Leadership Development: Progress to a Senior UX Writer role, taking on more complex projects, leading content initiatives, and potentially mentoring junior writers. Opportunities may also exist to move into Content Strategy or Design Leadership roles.

• Cross-functional Expertise: Gain broader experience working with different product teams, understanding diverse user needs, and collaborating with various disciplines like engineering, legal, and marketing.

• International Exposure: Leverage opportunities for overseas travel and collaboration to gain a global perspective on design and content practices.

• Continuous Learning: Benefit from paid seminars, conferences, and courses to stay abreast of the latest trends in UX writing, AI, and digital product development.

📝 Enhancement Note: The role is framed as having significant growth potential, moving from execution to strategic contribution. The emphasis on scaling impact through systems and AI suggests a career path that aligns with modern operational efficiencies and leadership in content strategy.

🌐 Work Environment

Office Type: The company offers a hybrid working model, meaning a blend of in-office and remote work. GoTymeX likely maintains modern office spaces designed to foster collaboration and innovation, while also enabling remote productivity.

Office Location(s): The primary office location is in Manila, Philippines. Specific details about the office amenities or accessibility would need to be confirmed, but typically, such hubs are located in accessible business districts within major cities.

Workspace Context:

• Collaborative Environment: The hybrid model suggests dedicated spaces for team meetings, brainstorming sessions, and cross-functional workshops, alongside quieter zones for focused individual work.

• Tools and Technology: Access to modern design and collaboration tools, including Figma, Jira, Confluence, and AI-augmented tooling, is standard. The company provides a laptop with necessary software.

• Team Interaction: Opportunities for regular interaction with the UX Writing hub and broader Design team, as well as product squads, exist both in-person and through virtual collaboration platforms. This fosters a sense of community and shared purpose.

Work Schedule: A standard full-time schedule (approx. 40 hours/week) is expected, with the hybrid arrangement offering flexibility in terms of location. This structure allows operations professionals to manage their time effectively while ensuring consistent availability for team collaboration and project deadlines.

📝 Enhancement Note: The hybrid work environment is a key aspect, balancing the benefits of in-person collaboration for team cohesion and strategic alignment with the flexibility and autonomy of remote work. This model is increasingly common and attractive to operations professionals seeking work-life integration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio to assess qualifications, experience, and alignment with the role's requirements.

• Portfolio Presentation & Discussion: A dedicated session where candidates present their portfolio, discussing specific projects, their strategic approach, and the impact of their work, particularly focusing on systems thinking and AI integration.

• Cross-functional Interview: Discussions with members of the Design team, Product Managers, and potentially Engineering or QA leads to evaluate collaboration skills, technical understanding, and cultural fit.

• Skills-Based Assessment: This may involve a short writing exercise, a case study analysis, or a hypothetical problem-solving scenario related to UX writing and content operations.

• Final Interview: Likely with a senior leader in Design or Product to finalize the decision.

Portfolio Review Tips:

• Curate Strategically: Select projects that best demonstrate your systems mindset, your ability to scale content through patterns, and your effective use of AI as a thinking partner.

• Tell a Story: For each project, clearly articulate the problem, your role, your process (including how you used AI and considered scalability), the solutions you implemented, and the measurable outcomes.

• Highlight Impact: Quantify results whenever possible, using metrics related to user behavior, adoption rates, efficiency gains, or consistency improvements.

• Showcase Standards Work: Include examples of contributions to style guides, pattern libraries, or content standards, explaining the impact of these contributions.

• Be Ready to Discuss: Prepare to elaborate on your decision-making process, your approach to collaboration, and your understanding of GoTymeX's mission.

Challenge Preparation:

• Understand the Context: Research GoTymeX's products, target markets, and mission. Familiarize yourself with their existing content (if accessible) to understand their current voice and tone.

• Practice Case Studies: Prepare to walk through a past project in detail, focusing on the "why" behind your content decisions and how you applied systems thinking.

• Anticipate AI Questions: Be ready to discuss your practical experience using AI tools for content, including both benefits and limitations.

• Think Scalability: Prepare examples of how you've created content that is reusable, scalable, and adaptable across different contexts or markets.

• Collaboration Scenarios: Consider how you would handle disagreements or feedback from non-design stakeholders (e.g., legal, engineering).

📝 Enhancement Note: The interview process strongly emphasizes the portfolio and the candidate's ability to articulate their strategic thinking, particularly regarding content systems and AI integration. Practical demonstration of skills and collaborative capabilities will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for collaborative design, prototyping, and content integration within the design workflow. Proficiency is expected for seamless handover and iteration.

• Jira: Used for project management, tracking tasks, bugs, and sprints. Understanding how to integrate content work into Jira workflows is crucial.

• Confluence: The primary platform for documentation, including content standards, style guides, meeting notes, and project briefs. Strong documentation skills are required.

Analytics & Reporting:

• User Data Platforms: Familiarity with tools used for analyzing user behavior, such as Amplitude, Mixpanel, or similar analytics platforms, is necessary to inform content decisions and measure impact.

• A/B Testing Tools: Experience with platforms that support content experimentation and optimization.

CRM & Automation:

• While not explicitly mentioned as a primary tool for UX Writers, understanding how content interacts with CRM systems or marketing automation platforms could be beneficial for broader GTM context.

• AI Tooling: Active and strategic use of AI tools (e.g., ChatGPT, Jasper, or specialized content AI) for drafting, ideation, inconsistency detection, and testing.

📝 Enhancement Note: Proficiency in Figma, Jira, and Confluence is a stated requirement, indicating these are core to the team's operational workflow. The emphasis on AI tooling is a significant differentiator, highlighting a need for candidates who can integrate these advanced technologies into their content practice.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the user, ensuring all content is clear, helpful, and empowering.

• Excellence & Craftsmanship: A dedication to high-quality design and writing, treating content as a critical component of the product experience.

• Innovation & Learning: An embrace of new technologies (like AI), methodologies, and continuous improvement, fostering a culture of growth.

• Collaboration & Inclusivity: Valuing diverse perspectives and working closely with cross-functional teams to achieve shared goals, across different countries and cultures.

• Impact & Empowerment: A drive to create products that make a tangible difference in users' lives, particularly in financial inclusion.

Collaboration Style:

• Cross-functional Integration: UX Writers are embedded within product squads, working closely with designers, product managers, engineers, and QA.

• Data-Informed Partnerships: Collaboration is often supported by user data and analytics, providing objective insights for decision-making.

• Systematic Approach: Emphasis on reusable patterns and standardized content, fostering efficient collaboration through shared resources like style guides and pattern libraries.

• Open Communication: Encouragement of constructive feedback and open dialogue across teams and geographies to ensure consistency and quality.

📝 Enhancement Note: The team culture appears to be a blend of high-performance, mission-driven work with a strong emphasis on collaborative learning and innovation. The values align with modern operational best practices, including data-driven decision-making, continuous improvement, and cross-functional synergy.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Execution and Strategy: Juggling the demands of writing for live products with the responsibility of shaping content standards and systems requires strong time management and prioritization skills.

• Cross-Market Consistency: Ensuring content quality, voice, and tone remain consistent across multiple markets, languages, and cultural nuances presents a complex challenge.

• AI Integration Nuances: Effectively leveraging AI as a thinking partner, rather than a replacement for human judgment, requires careful strategy and ongoing learning.

• Cross-Functional Alignment: Gaining buy-in and maintaining alignment with diverse stakeholders (engineering, legal, brand) on content decisions can be challenging due to differing priorities and perspectives.

Learning & Development Opportunities:

• Advanced Content Strategy: Opportunities to lead strategic content initiatives, develop comprehensive content plans, and influence product roadmaps.

• AI in Content Specialization: Deep dive into emerging AI applications for content creation, analysis, and optimization.

• FinTech Domain Expertise: Develop specialized knowledge within the digital banking and financial services sector, understanding its unique content needs and regulatory landscape.

• Leadership Skills: Potential to grow into a Senior UX Writer or lead a UX Writing hub, mentoring junior team members and managing team priorities.

• International Exposure: Participating in overseas travel for training and work provides invaluable global perspective and networking opportunities.

📝 Enhancement Note: The challenges presented are typical for mid-level roles in scaling organizations, requiring adaptability and strong problem-solving skills. The growth opportunities are substantial, offering clear paths for specialization, leadership, and continuous professional development within a dynamic industry.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used a systems approach to content. What was the problem, what was your solution, and what was the impact?" (Focus on pattern libraries, scalability, reuse)

• "How have you leveraged AI as a thinking partner in your UX writing process? Provide a specific example." (Be ready to discuss benefits, limitations, and your methodology.)

• "Walk me through a challenging cross-functional collaboration experience. How did you navigate differing opinions on content, and what was the outcome?" (Highlight communication, negotiation, and stakeholder management.)

• "How do you approach measuring the impact of UX writing on user behavior and product adoption?" (Discuss metrics, data analysis, and A/B testing.) Company & Culture Questions:

• "Based on your research, what do you see as the biggest content opportunities for GoTymeX in emerging markets?" (Demonstrate understanding of the company's mission and industry.)

• "How do you see your role contributing to GoTymeX's mission of financial empowerment?" (Connect your work to the company's purpose.)

• "Describe your ideal collaborative environment within a design and product team. How do you ensure your voice is heard while respecting others' expertise?" (Assess cultural fit and collaboration style.) Portfolio Presentation Strategy:

• Structure is Key: For each project, use a clear narrative: Problem -> Your Role & Process -> Solution -> Impact.

• Emphasize Systems & AI: Explicitly call out instances where you applied a systems mindset or utilized AI. Explain why these approaches were beneficial.

• Quantify Results: Whenever possible, present metrics that demonstrate the success of your content interventions.

• Showcase Standards Work: If you have contributions to style guides or pattern libraries, present them as evidence of your strategic thinking and ability to scale.

• Be Concise and Engaging: Practice your presentation to be clear, engaging, and within the allotted time. Be prepared for in-depth follow-up questions.

📝 Enhancement Note: Interview preparation should heavily focus on articulating your strategic contributions, particularly your systems thinking and AI integration capabilities. The ability to present a compelling case study from your portfolio is paramount, showcasing measurable impact and cross-functional collaboration.

📌 Application Steps

To apply for this UX Writer position:

• Submit your application through the provided link on Workable.

• Customize Your Resume: Ensure your resume highlights keywords relevant to UX Writing, Content Design, Content Strategy, AI Tooling, Pattern Libraries, Style Guides, Figma, Jira, Confluence, and cross-functional collaboration. Quantify achievements where possible.

• Prepare Your Portfolio: Curate a portfolio that showcases 3-5 key projects, emphasizing your systems mindset, AI integration, and measurable impact. Include case studies that detail your strategic approach. Ensure your portfolio is easily accessible and well-organized.

• Practice Your Presentation: Rehearse presenting your portfolio, focusing on clear storytelling, articulating your process, and highlighting your strategic contributions and the impact of your work. Be ready to discuss your experience with AI tools and content systems.

• Research GoTymeX: Understand their mission, products, and target audience. Familiarize yourself with their brand voice and any accessible content to demonstrate your alignment with their values and goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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