UX Writer

📍 Job Overview

Job Title: UX Writer

Company: Atria Health and Research Institute

Location: New York, New York, United States

Job Type: Full-Time

Category: Content Design / UX Writing

Date Posted: September 04, 2026

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: On-site

🚀 Role Summary

• Develop and refine Atria's product voice and content systems across digital platforms, ensuring a consistent and coherent member experience.

• Collaborate with product, design, engineering, legal, and clinical teams to align in-product language with broader brand messaging and clinical accuracy.

• Evolve and maintain a scalable content system, including voice frameworks, pattern libraries, and reusable content for test results, lifestyle guidance, and wearable integrations.

• Leverage AI tools and understand their implications for health content, ensuring AI-assisted copy maintains brand voice and member trust.

📝 Enhancement Note: This role is specifically focused on UX Writing and Content Design within a healthcare context, emphasizing the creation of clear, consistent, and trustworthy content across all member touchpoints. The emphasis on AI and regulated industries signifies a need for both creative linguistic skills and rigorous attention to detail and compliance.

📈 Primary Responsibilities

• Develop and evolve Atria's product voice, ensuring it is consistent with the existing brand voice across the mobile app, web portal, emails, notifications, and other digital interfaces.

• Act as a content strategist within product development, participating in design reviews and collaborating with product and design teams to optimize user flows through structure, sequencing, and language.

• Create, adapt, and maintain reusable content components, voice frameworks, and pattern libraries to support the scalable delivery of information, including descriptions of test results and lifestyle guidance.

• Foster cross-functional collaboration with content, product, design, engineering, legal, and operations teams to ensure alignment of all product communications.

• Support the broader content team by developing product-adjacent materials such as email templates, consent forms, specialty onboarding forms, and radiology questionnaires.

• Critically evaluate and integrate AI-generated content, understanding LLM capabilities and limitations, and implementing necessary edits or guardrails to ensure accuracy, brand consistency, and member trust.

• Partner with clinical teams across various specialties (cardiology, neurology, endocrinology, etc.) to ensure in-product language reflects clinical accuracy without sacrificing a clear and accessible tone.

• Contribute to SEO/AEO strategies for Atria's websites by ensuring content is discoverable and relevant.

• Exercise judgment to identify and route content requiring clinical, legal, or compliance review to the appropriate stakeholders.

📝 Enhancement Note: The responsibilities highlight a dual focus on strategic content system development and tactical content creation. The emphasis on clinical accuracy, regulatory compliance, and AI integration points to a complex and high-stakes content environment, requiring a candidate with a strong understanding of both user experience principles and industry-specific nuances.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in English, Communications, Journalism, HCI, or a related field is typically expected for UX Writing roles.

Experience: 5-7 years of content design or UX writing experience on consumer-facing digital products.

Required Skills:

• Content Design & UX Writing: Proven experience creating clear, concise, and user-centered copy for digital products.

• Content Systems Ownership: Demonstrated ability to contribute to or maintain content systems, including voice frameworks, pattern libraries, or documentation that others can adopt.

• Brand Voice Consistency: Comfort in maintaining a single, cohesive brand voice across diverse user interactions and product features.

• Cross-functional Collaboration: Ability to work effectively with product managers, designers, engineers, legal, and clinical stakeholders.

• Healthcare/Regulated Industry Experience: Experience in healthcare, health technology, or another regulated, high-stakes industry where precision and plain language are critical.

• AI & LLM Understanding: Working knowledge of how Large Language Models generate text, their potential inaccuracies, and hands-on experience using AI tools in a content workflow.

• Judgment & Compliance: Ability to discern when content requires review by clinical, legal, or compliance teams and the discipline to route it appropriately.

• Portfolio: A strong portfolio showcasing systems ownership, including shipped copy, guidelines, and patterns.

Preferred Skills:

• Experience with SEO/AEO content optimization.

• Familiarity with content management systems (CMS) and content operations.

• Understanding of user research methodologies and how to integrate findings into content decisions.

• Experience with prompt engineering for AI content generation.

📝 Enhancement Note: The required experience level and the emphasis on "systems ownership" in the portfolio suggest this is not an entry-level UX writing position. Candidates should be prepared to demonstrate not just writing ability, but also strategic thinking about content scalability and maintainability. The preference for healthcare or regulated industry experience is a significant differentiator.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Systems Ownership Showcase: A significant portion of the portfolio should demonstrate direct contribution to or ownership of content systems, such as established voice and tone guidelines, detailed pattern libraries, or comprehensive content style guides that have been adopted and utilized by others.

• Shipped Copy Examples: Include concrete examples of UX-written copy that has been launched on consumer-facing digital products, highlighting the impact on user understanding or task completion.

• Process Documentation: Provide documentation that illustrates the processes used to develop and maintain content systems, including how decisions were made, how feedback was incorporated, and how scalability was addressed.

• Contextualization: For each piece in the portfolio, clearly articulate the problem, the proposed solution (content/system), the constraints (e.g., clinical, legal, technical), and the outcomes or impact.

Process Documentation:

• Workflow Design: Demonstrate an understanding of how to design and document content workflows, particularly those involving cross-functional dependencies and review cycles.

• System Implementation: Show examples of how content systems were implemented, including rollout strategies and user adoption support.

• Measurement & Analysis: If possible, include examples of how the effectiveness of content or content systems was measured and analyzed, linking to business or user experience metrics.

📝 Enhancement Note: The emphasis on "systems ownership" and "patterns behind it" in the job description strongly suggests that candidates must present a portfolio that goes beyond standalone copy examples. They need to demonstrate their ability to build and manage scalable content frameworks that ensure consistency and efficiency across a growing product suite.

💵 Compensation & Benefits

Salary Range: $120,000 - $160,000 USD per year.

Benefits:

• Comprehensive Health & Wellness: Fully covered health and wellness benefits, effective from the date of hire.

• Virtual Care Access: OneMedical membership for employees and dependents, offering 24/7 virtual care.

• Family Planning Support: Access to fertility and family planning services.

• Preventive Screenings: Company-covered preventive health screenings, such as calcium scores, through partner hospitals.

• Fitness & Wellness: Fitness perks, including Wellhub+.

• Retirement Savings: 401k contributions with a 4% match, commencing after six months of employment.

• Work-Life Balance: Flexible Time Off (PTO) policy.

• Professional Development: Continuing medical education (CME) and CEU support for professional licensure.

Working Hours: Assumed to be a standard 40-hour work week, with flexibility inherent in the "Flexible Time Off" policy.

📝 Enhancement Note: The salary range is competitive for a mid-senior level UX Writer in a high-cost-of-living area like New York City, especially within the specialized healthcare technology sector. The benefits package is robust, with a strong emphasis on employee health and well-being, which is common in the healthcare industry.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare / Health Technology. Atria operates in the premium primary and specialty care sector, focusing on preventive medicine, longevity, and a science-driven approach to healthspan and lifespan. This industry is characterized by high stakes, a need for trust, and rapid innovation.

Company Size: While not explicitly stated in the provided data, the description of multiple locations (NYC, Palm Beach, LA, Miami, Greenwich/Westchester, Hamptons) and planned expansions suggests a growing organization, likely falling into the mid-size to large-size category, which impacts operational complexity and team structures.

Founded: The founding date is not explicitly provided, but the description implies a relatively established and expanding organization with a clear mission to innovate in healthcare delivery.

Team Structure:

• Cross-Functional Collaboration: The role emphasizes working closely with Product, Design, Engineering, Legal, and Clinical teams, indicating a highly collaborative and integrated structure where UX writers are embedded within product development cycles.

• Content Team Support: The UX Writer will also support a broader content team, suggesting a departmental structure that includes various content specialists.

• Clinical Integration: Close partnership with primary care physicians, specialists, and other clinical staff is a key aspect of the team's operational model.

Methodology:

• Science-Driven Healthcare: Atria's core methodology is translating cutting-edge science into real-time medical practice, focusing on prevention and longevity.

• Member-Centric Experience: The entire operation is designed around providing a superior, personalized member experience, from digital interactions to in-person care.

• Data-Informed Operations: While not explicitly detailed, the focus on precision-based care and advanced diagnostics implies a strong reliance on data analysis for decision-making and service improvement.

Company Website: https://www.atria.org/ (Inferred from domain_derived)

📝 Enhancement Note: Atria positions itself as an innovative leader in personalized healthcare. The culture likely values scientific rigor, patient-centricity, and a proactive approach to health. For a UX Writer, this means a need to be comfortable with complex medical information and translate it into accessible language while maintaining a tone of trust and expertise.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a mid-to-senior level, indicated by the 5-7 years of required experience and the expectation of "systems ownership." It's a critical role focused on shaping the user's perception and understanding of Atria's complex health services through content.

Reporting Structure: The UX Writer will collaborate broadly but likely reports into a Content Lead, Head of Product, or Head of Design, depending on the organizational structure. The emphasis on cross-functional work means they will interact frequently with various department leads.

Operations Impact: The UX Writer's impact is significant, directly influencing the member experience, which is central to Atria's value proposition. Clear, consistent, and trustworthy content enhances member engagement, reduces support queries, and builds confidence in Atria's proactive and science-driven approach to health. This role is crucial for translating complex health information into actionable insights for members.

Growth Opportunities:

• Content Strategy Leadership: Potential to grow into a senior content strategist or lead role, overseeing content systems and teams for specific product areas or the entire organization.

• Specialization: Deepen expertise in health technology UX writing, focusing on areas like digital health, AI in healthcare, or patient engagement.

• Product & Design Partnership: Develop stronger product management or UX design skills through close collaboration, potentially leading to roles with broader product responsibilities.

• Mentorship: Opportunity to mentor junior writers and contribute to the development of content best practices within Atria.

📝 Enhancement Note: The role offers substantial growth potential within a specialized and rapidly evolving field. Success here could lead to leadership positions focused on content strategy, product experience, or even broader GTM strategy within the health tech sector.

🌐 Work Environment

Office Type: The job description specifies "On-site" and mentions "state-of-the-art facilities with imaging and diagnostics on-site in New York City." This suggests a modern, professional office environment designed for patient care and staff collaboration.

Office Location(s): Primarily New York City, with potential for interaction or alignment with teams in Palm Beach, Los Angeles, and other emerging locations. The New York City location offers access to a major metropolitan hub.

Workspace Context:

• Collaborative Spaces: Likely includes open-plan areas, meeting rooms, and potentially quiet zones to support both collaborative product discussions and focused writing tasks.

• Technology Integration: Access to necessary hardware, software, and potentially advanced communication tools to facilitate seamless collaboration with remote or distributed teams.

• Healthcare Setting: Working within a healthcare institute means exposure to a unique environment where patient well-being and data privacy are paramount.

Work Schedule: While a standard 40-hour week is assumed, the "Flexible Time Off" benefit suggests a culture that values work-life balance. However, being on-site means adhering to office hours and potentially being available for urgent product needs.

📝 Enhancement Note: The on-site requirement in New York City indicates a preference for direct collaboration and immersion in the company's environment. Candidates should be prepared for a professional office setting within a healthcare institution, with potential for interaction with clinical staff and a focus on patient-centered communication.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio for relevant experience, skills, and qualifications.

• Portfolio Review & Discussion: A deeper dive into the candidate's portfolio, focusing on content systems, voice frameworks, and examples of shipped copy. Expect questions about their process, decision-making, and impact.

• Skills-Based Interview: Discussion of UX writing principles, content strategy, cross-functional collaboration, and experience with healthcare/regulated industries.

• Case Study/Writing Exercise: A practical exercise to assess writing skills, problem-solving ability, and approach to a specific content challenge relevant to Atria's services or member experience. This might involve critiquing existing content or drafting copy for a new feature.

• Cross-functional Stakeholder Interviews: Meetings with product managers, designers, and potentially clinical leads to assess collaboration style, communication skills, and cultural fit.

• Final Interview: Likely with a senior leader to discuss overall fit, long-term vision, and compensation.

Portfolio Review Tips:

• Highlight Systems: Clearly articulate your role in developing, maintaining, or scaling content systems. Showcase voice guidelines, pattern libraries, or content style guides prominently.

• Demonstrate Impact: For each project, explain the problem, your solution, and the measurable outcome or impact on the user experience or business goals. Use data where possible.

• Showcase AI Integration: If you have examples of using AI in your workflow, be prepared to discuss your process, how you ensured quality and brand consistency, and any challenges you encountered.

• Contextualize Clinical/Legal Nuances: Explain how you navigated complex clinical information or regulatory requirements in your writing and decision-making.

• Tell a Story: Frame your portfolio pieces as case studies that tell a compelling story about your problem-solving abilities and contributions.

Challenge Preparation:

• Understand Atria's Mission: Research Atria's focus on preventive medicine, longevity, and their unique membership model.

• Review Competitors: Familiarize yourself with the digital presence and content of other leading health tech companies or premium healthcare providers.

• Practice AI Prompting & Editing: Be ready to demonstrate how you would prompt an LLM for health-related content and how you would edit the output for accuracy, tone, and brand voice.

• Prepare for "Voice" Questions: Be ready to discuss how you would define and maintain a consistent brand voice across diverse digital touchpoints, especially in a sensitive industry.

📝 Enhancement Note: The interview process will likely be rigorous, testing not only writing ability but also strategic thinking, collaboration skills, and domain-specific knowledge. A strong portfolio that demonstrates systemic thinking is crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Content Management Systems (CMS): Familiarity with various CMS platforms for managing digital content.

• Design & Prototyping Tools: Experience working with tools like Figma, Sketch, or Adobe XD, where UX copy is often implemented and reviewed.

• Collaboration Platforms: Tools such as Slack, Microsoft Teams, or Google Workspace for daily communication and team coordination.

• Project Management Tools: Proficiency with tools like Jira, Asana, or Trello for tracking tasks, workflows, and project progress.

Analytics & Reporting:

• Web Analytics: Experience with tools like Google Analytics to understand user behavior and content performance.

• User Feedback Tools: Familiarity with platforms for collecting and analyzing user feedback (e.g., surveys, in-app feedback widgets).

• A/B Testing Platforms: Experience with tools for testing different content variations to optimize user experience and conversion rates.

CRM & Automation:

• CRM Systems: While not directly a CRM role, understanding how content integrates with CRM data (e.g., for personalized communications) is beneficial.

• Marketing Automation Platforms: Familiarity with platforms like HubSpot or Marketo, particularly for email template development and campaign content.

• AI Content Generation Tools: Hands-on experience with LLMs and AI writing assistants (e.g., Jasper, Copy.ai, or direct use of models like GPT-4) for drafting, editing, and ideation.

📝 Enhancement Note: While specific tools aren't listed, the role's nature implies a need for familiarity with common UX/product design software, content management systems, and collaboration tools. A strong emphasis on AI tools is explicitly mentioned, making proficiency in this area a key differentiator.

👥 Team Culture & Values

Operations Values:

• Scientific Rigor & Accuracy: A deep commitment to evidence-based medicine and ensuring all communications are factually correct and clinically sound.

• Member Trust & Empathy: Prioritizing the member experience with a focus on building trust through clear, empathetic, and accessible communication.

• Innovation & Proactivity: A forward-thinking approach to healthcare, emphasizing prevention and leveraging science and technology to improve health outcomes.

• Excellence & Detail-Orientation: A dedication to high standards in all aspects of care and communication, with meticulous attention to detail.

• Collaboration & Teamwork: Fostering an environment where diverse teams work together seamlessly to achieve shared goals.

Collaboration Style:

• Integrated Product Teams: Expect a highly collaborative environment where UX writers work closely with product managers, designers, and engineers as part of agile development teams.

• Cross-Departmental Alignment: Regular interaction with legal, compliance, marketing, and clinical departments to ensure all communications are aligned and meet regulatory requirements.

• Feedback-Driven Improvement: A culture that encourages constructive feedback and iterative improvement of content and processes.

📝 Enhancement Note: The culture at Atria likely emphasizes a blend of scientific excellence and human-centered care. The UX Writer will need to be comfortable navigating both the technical and empathetic aspects of healthcare communication, fostering strong relationships across diverse professional groups.

⚡ Challenges & Growth Opportunities

Challenges:

• Translating Complex Medical Information: The primary challenge will be distilling intricate medical concepts, test results, and clinical guidance into language that is easily understood by a diverse member base, without oversimplifying or losing critical nuance.

• Maintaining Brand Voice in a Regulated Industry: Balancing the need for a consistent, approachable brand voice with the strict requirements of healthcare regulations and clinical accuracy.

• Integrating AI Responsibly: Navigating the ethical and practical challenges of using AI in health content, ensuring it enhances rather than compromises accuracy, empathy, and trust.

• Cross-Functional Alignment: Ensuring consistent messaging across product, marketing, sales, and clinical communications, which can involve competing priorities and different stakeholder needs.

• Scalability of Content Systems: As Atria expands its offerings and locations, maintaining and evolving content systems to support new features and specialties will be an ongoing challenge.

Learning & Development Opportunities:

• Deepen Health Tech Expertise: Gain specialized knowledge in UX writing for healthcare, digital health platforms, and AI applications in patient care.

• Content Strategy Advancement: Develop advanced skills in content modeling, information architecture, and the strategic management of large-scale content systems.

• Product Development Lifecycle: Further immerse in the product development process, contributing to strategy and user experience design from conception to launch.

• Industry Conferences & Certifications: Opportunities to attend relevant UX writing, content strategy, or health tech conferences and pursue certifications.

• Mentorship: Potential to be mentored by senior product leaders or to mentor junior team members as the team grows.

📝 Enhancement Note: This role presents significant intellectual challenges related to domain complexity and responsible AI integration. Success here offers substantial opportunities for professional growth in a high-impact, rapidly evolving sector.

💡 Interview Preparation

Strategy Questions:

• "How would you approach developing a content system for Atria's diverse range of specialty care services, ensuring consistency and clinical accuracy?"

• "Describe a time you had to balance a strong brand voice with regulatory constraints. What was your process, and what was the outcome?"

• "Walk us through your process for evaluating and integrating AI-generated content into a user-facing product, particularly in a sensitive domain like healthcare."

• "How do you collaborate with product managers and designers to ensure content is integral to the user experience, not just an add-on?"

• "What strategies would you employ to ensure that Atria's member communications, from test results to appointment reminders, feel consistent and trustworthy?" Company & Culture Questions:

• "Based on your research, what do you believe are the key values driving Atria's mission, and how would your role as a UX Writer contribute to them?"

• "How do you approach building relationships with clinical experts to ensure content accuracy and appropriate tone?"

• "Describe your ideal cross-functional collaboration dynamic. How do you handle disagreements or differing priorities with stakeholders like engineering or legal?"

• "What are your thoughts on Atria's use of AI in healthcare, and how would you ensure ethical and effective implementation from a content perspective?" Portfolio Presentation Strategy:

• Structure Your Narrative: For each portfolio piece, clearly outline the problem statement, your specific role and contributions, the content solutions/systems developed, the process followed (including collaboration), and the measurable impact or outcomes.

• Emphasize Systems Thinking: Dedicate time to explaining your work on voice frameworks, pattern libraries, or reusable content components. Show how these systems enabled scalability and consistency.

• Demonstrate AI Proficiency: If applicable, showcase projects where you've leveraged AI tools. Explain your prompt engineering techniques, editing process, and how you ensured the final output met quality and brand standards.

• Quantify Impact: Use metrics whenever possible to demonstrate the effectiveness of your work (e.g., reduced support tickets, improved task completion rates, increased user engagement).

• Be Ready for Live Exercises: Prepare for potential live writing or editing exercises where you might be asked to critique content or draft copy for a hypothetical scenario.

📝 Enhancement Note: Candidates should be prepared to articulate their strategic approach to content and demonstrate their ability to manage complex information in a regulated, user-centric environment. The interview process will likely assess both technical writing skills and strategic thinking.

📌 Application Steps

To apply for this UX Writer position:

• Submit your application through the provided Workable link.

• Portfolio Customization: Tailor your portfolio to highlight your experience with content systems, voice frameworks, and examples of shipped copy for consumer-facing digital products. Specifically, showcase any work in healthcare, highly regulated industries, or with AI content generation.

• Resume Optimization: Ensure your resume clearly articulates your 5-7 years of relevant experience, emphasizing accomplishments related to content strategy, systems ownership, and cross-functional collaboration. Use keywords from the job description such as "UX writing," "content design," "content systems," "voice frameworks," and "healthcare."

• Interview Preparation: Thoroughly research Atria Health and Research Institute, its mission, and its services. Prepare to discuss your portfolio in detail, focusing on your process, problem-solving skills, and impact. Practice answering strategy and behavioral questions, particularly those related to healthcare content, AI, and brand consistency.

• Company Research Focus: Understand Atria's unique approach to preventive and longevity care, their membership model, and their stated values. Be ready to discuss how your skills and experience align with their mission and culture, demonstrating your enthusiasm for contributing to their innovative healthcare model.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.