UX UI Designer

📍 Job Overview

Job Title: UX UI Designer

Company: Telesure Investment Holdings (TIH)

Location: Johannesburg, Gauteng, South Africa

Job Type: Full time

Category: User Experience (UX) / User Interface (UI) Design

Date Posted: 2026-09-04

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Spearhead the design and conceptualization of digital products, transforming high-level requirements into attractive, intuitive, and functional user interfaces.

• Conduct in-depth customer experience mapping and research, utilizing voice of the customer initiatives and journey mapping to identify and address pain points.

• Collaborate effectively with cross-functional teams, including product managers, developers, and business analysts, to drive original design ideas and decisions based on data and user insights.

• Champion process improvement and innovation by identifying shortcomings in existing systems and procedures and contributing to change management programs.

• Support the implementation of differentiating customer experience initiatives and tools, ensuring a seamless and enhanced user journey across all digital touchpoints.

📝 Enhancement Note: This role is situated within Telesure Investment Holdings (TIH), a significant player in the South African financial services sector. The UX/UI Designer will play a critical part in shaping the digital experience for customers of TIH's various brands, focusing on enhancing user satisfaction and driving product adoption through thoughtful design and continuous iteration. The role demands a blend of creative design skills and analytical rigor to translate complex business needs into user-centric solutions.

📈 Primary Responsibilities

• Design and conceptualize user interfaces and user experiences for digital products, ensuring alignment with business objectives and user needs.

• Conduct comprehensive user research, including qualitative and quantitative analysis, to understand customer segments, trends, needs, and expectations.

• Develop customer journey maps and touchpoint analyses to identify friction points and opportunities for experience enhancement.

• Translate user research findings and product requirements into wireframes, mockups, prototypes, and high-fidelity designs.

• Collaborate closely with product development teams throughout the product lifecycle, from ideation to launch and iteration.

• Perform and implement customer experience mapping techniques, such as voice of the customer initiatives and journey mapping, to identify customer pain points.

• Advise on approaches to eliminate negative customer experiences and enhance overall customer interactions.

• Define and deliver products and services that meet customer needs by selecting the most effective approaches within established systems.

• Build and maintain strong working relationships with internal clients and stakeholders, delivering professional services with guidance from senior colleagues.

• Identify shortcomings in existing processes, systems, and procedures, and contribute to change management programs to implement improvements.

• Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing.

• Continuously build personal capabilities through assessment, development planning, training, and coaching, staying abreast of industry best practices and technological advancements.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on a holistic customer experience approach, extending beyond just visual design. The role requires active participation in research, data analysis, and strategic advising on customer pain points, indicating a need for a designer who can influence product strategy. The mention of "internal client relationship management" suggests the designer will need to effectively communicate and present design solutions to various business units within TIH.

🎓 Skills & Qualifications

Education:

• Matric / Grade 12 / SAQA Accredited Equivalent (Essential).

• A relevant design-related qualification (degree, diploma, or certificate) (Essential). Experience:

• 3 or more years of professional UX/UI design experience (Essential).

• Experience in the Financial Services industry (Advantageous). Required Skills:

• UX Design Principles: Deep understanding of user-centered design methodologies, information architecture, and interaction design.

• UI Design: Proficiency in creating visually appealing, intuitive, and functional user interfaces, including layout, typography, and color theory.

• User Research: Experience in conducting qualitative and quantitative user research, usability testing, and analyzing findings to inform design decisions.

• Customer Journey Mapping: Ability to create detailed customer journey maps and analyze touchpoints to identify pain points and opportunities.

• Prototyping Tools: Proficiency with industry-standard design and prototyping tools (e.g., Figma, Sketch, Adobe XD, InVision).

• Data Analysis: Capability to interpret user data and analytics to drive design decisions and measure impact.

• Cross-functional Collaboration: Proven ability to work effectively with product managers, developers, marketing, and other stakeholders.

• Problem-Solving: Strong analytical and problem-solving skills to address complex design challenges.

• Communication: Excellent verbal and written communication skills for presenting design concepts and collaborating with teams.

Preferred Skills:

• Financial Services Industry Experience: Familiarity with the unique challenges and opportunities within the financial services sector.

• Agile/Scrum Methodologies: Experience working in agile development environments.

• Visual Design Software: Proficiency in graphic design software for creating assets and visual elements.

• Change Management Principles: Understanding of change management processes for implementing new designs and initiatives.

• Voice of the Customer (VoC) Initiatives: Experience in gathering and acting upon customer feedback.

📝 Enhancement Note: The requirement for a SAQA-accredited equivalent alongside a Matric certificate suggests a focus on recognized educational standards within South Africa. The "Essential" designation for both education and experience underscores the non-negotiable nature of these qualifications. The "Advantageous" financial services experience indicates a preference for candidates who can hit the ground running with industry-specific knowledge.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a strong portfolio showcasing a range of UX/UI design projects, emphasizing the design process from research to final implementation.

• Include case studies that clearly articulate the problem statement, your role, the design process, key decisions, and the measurable impact of your designs.

• Showcase examples of user research, journey mapping, wireframing, prototyping, and high-fidelity UI design.

• Highlight experience with data-driven design decisions and how user feedback was integrated into the design process. Process Documentation:

• Provide examples of how you have documented design processes, user flows, and system requirements for clarity and handoff to development teams.

• Illustrate your approach to iterative design, including how you conduct testing and incorporate feedback for continuous improvement.

• Showcase experience in collaborating with development teams to ensure accurate implementation of designs.

📝 Enhancement Note: For a UX/UI Designer role, the portfolio is paramount. It should not just be a collection of visuals, but a narrative of the design thinking and problem-solving process. Candidates should be prepared to walk through their projects, explaining the rationale behind their choices and the outcomes achieved. Emphasis on quantifiable results (e.g., improved conversion rates, reduced support tickets, increased user satisfaction scores) will be highly beneficial.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for a UX/UI Designer with 3-5 years of experience in Johannesburg, South Africa, the estimated annual salary range is ZAR 350,000 - ZAR 550,000. This range accounts for the essential qualifications and experience required, as well as the advantageous financial services industry experience. Factors such as specific skill sets, interview performance, and the exact scope of responsibilities within TIH may influence the final offer. Benefits:

• Comprehensive Medical Aid: Access to medical aid schemes to cover health and wellness needs.

• Retirement Fund Contributions: Participation in a company-sponsored retirement fund, contributing to long-term financial security.

• Annual Leave: Generous paid time off to ensure work-life balance and rejuvenation.

• Performance Bonuses: Potential for performance-based bonuses, recognizing individual and company achievements.

• Professional Development: Opportunities for training, workshops, and conference attendance to enhance skills and career growth.

• Employee Assistance Program (EAP): Support services for personal and work-related challenges.

• Potential for Share Options/Incentives: Depending on the role and company performance, there may be opportunities for share-based incentives.

Working Hours:

• Standard full-time hours, typically 40 hours per week. While the role is on-site, TIH may offer some flexibility in start and end times, subject to team and business needs. Adherence to project deadlines and collaborative requirements will be key.

📝 Enhancement Note: The salary estimate is based on data from South African job boards and salary aggregators for UX/UI Designer roles in Johannesburg with 3-5 years of experience. Benefits are typical for mid-level positions within established financial services firms in South Africa. The specific details of benefits packages are usually confirmed during the offer stage.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Insurance, Investment, and related financial products). TIH operates as a holding company for several leading financial service providers in South Africa, indicating a dynamic and regulated industry environment.

Company Size: Telesure Investment Holdings (TIH) is a significant entity, likely employing several thousand individuals across its various subsidiaries. This size suggests structured processes, opportunities for specialization, and potential for career advancement.

Founded: Telesure has a history dating back several decades, evolving into a prominent financial services group. This longevity implies stability, established market presence, and a culture that has adapted to industry changes.

Team Structure:

• The UX/UI Designer will likely be part of a dedicated Design or Digital Product team, potentially within a larger IT, Product Development, or Customer Experience department.

• The team structure will likely involve reporting to a Design Lead, UX Manager, or Head of Digital Product, with close collaboration with Product Owners, Business Analysts, and Development teams.

• Cross-functional collaboration is a cornerstone, requiring interaction with Marketing, Customer Service, Operations, and potentially Legal/Compliance departments to ensure holistic product development. Methodology:

• TIH likely employs a blend of Agile methodologies (e.g., Scrum, Kanban) for product development, necessitating iterative design processes and close collaboration with development sprints.

• Emphasis will be placed on data-driven decision-making, utilizing analytics, A/B testing, and customer feedback to refine designs and product features.

• The company values a customer-centric approach, with a focus on understanding and meeting customer needs through well-researched and intuitively designed digital solutions.

Company Website: https://www.tihsa.co.za/ (Note: This is the holding company website; specific product/service websites may differ)

📝 Enhancement Note: TIH's position as a holding company for multiple financial service providers suggests a diverse portfolio of digital products and services. The UX/UI Designer will need to understand the nuances of serving different customer segments and product types within this ecosystem. The culture is likely to be professional, results-oriented, and focused on innovation within a regulated industry.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level UX/UI Designer. It requires a solid foundation of 3+ years of experience and the ability to work independently on design tasks while collaborating effectively within a team. The designer is expected to contribute significantly to product conceptualization and problem-solving.

Reporting Structure: The UX/UI Designer will typically report to a Design Lead or Manager, who oversees the design team's output and strategic direction. They will work closely with cross-functional teams, including Product Managers, Developers, and Business Analysts, requiring strong stakeholder management skills.

Operations Impact: The UX/UI Designer has a direct impact on the customer's interaction with TIH's digital platforms. Effective design can lead to increased customer satisfaction, higher conversion rates, reduced customer support inquiries, and improved brand perception. Their work directly contributes to the company's ability to acquire, retain, and delight customers in a competitive market.

Growth Opportunities:

• Senior UX/UI Designer: Progression to a senior role, taking on more complex projects, mentoring junior designers, and contributing more significantly to design strategy and team leadership.

• UX/UI Lead or Manager: Moving into a leadership position, managing a team of designers, overseeing design strategy for multiple products, and influencing product roadmaps.

• Specialization: Developing expertise in specific areas such as UX Research, Interaction Design, Service Design, or Accessibility Design.

• Product Management: Transitioning into a Product Management role, leveraging a deep understanding of user needs and product development.

• Design System Ownership: Leading the development and maintenance of a comprehensive design system to ensure consistency and efficiency across all TIH digital products.

📝 Enhancement Note: The career path for a UX/UI Designer at a company like TIH is typically strong, given the increasing importance of digital customer experiences in the financial services sector. The opportunity to gain experience across various financial products and services within the TIH group can provide a broad and valuable skill set for future career growth.

🌐 Work Environment

Office Type: This is an on-site role, meaning the UX/UI Designer will be expected to work from the TIH office in Johannesburg, Gauteng. This environment fosters in-person collaboration, spontaneous brainstorming, and direct interaction with colleagues.

Office Location(s): The primary work location is specified as "Auto and General Park" in Johannesburg. This area is likely a business park designed to accommodate corporate offices, offering amenities and a professional setting. Accessibility via public transport or parking facilities would be relevant considerations for candidates.

Workspace Context:

• The workspace is expected to be collaborative, with opportunities for team meetings, design reviews, and informal discussions with product teams and stakeholders.

• Access to modern design tools, hardware, and software will be provided to facilitate efficient work. This may include high-performance workstations and licenses for design and prototyping software.

• The environment will likely encourage open communication and knowledge sharing, with regular team stand-ups and design critique sessions. Work Schedule:

• The standard work schedule is full-time, typically 40 hours per week. While on-site, there may be some flexibility regarding daily start and end times, but core working hours will likely be in place to ensure team collaboration and meeting availability. Adherence to project deadlines will be paramount.

📝 Enhancement Note: An on-site role in a corporate setting like Auto and General Park in Johannesburg offers a structured work environment. Candidates should consider factors like commute time and the benefits of in-person collaboration versus remote work flexibility. The collaborative nature of the workspace is crucial for a UX/UI Designer who relies on feedback and cross-functional input.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and relevant experience. This is where your curated portfolio makes its first, crucial impression.

• Hiring Manager Interview: A discussion with the hiring manager to assess your experience, design philosophy, cultural fit, and understanding of UX/UI principles. Be prepared to discuss your past projects in detail.

• Design Challenge/Case Study Presentation: You may be asked to complete a design exercise (take-home or live) or present a detailed case study from your portfolio. This is your opportunity to demonstrate your problem-solving skills, design process, and ability to articulate your rationale.

• Team/Stakeholder Interviews: Meetings with potential colleagues (other designers, product managers, developers) to evaluate collaboration skills and technical proficiency.

• Final Interview: Potentially with a senior leader to discuss strategic alignment and long-term fit within the organization.

Portfolio Review Tips:

• Curate Wisely: Select 3-5 of your strongest, most relevant projects that showcase your end-to-end design process. Prioritize projects that align with financial services or complex digital products.

• Tell a Story: For each project, clearly outline the problem, your specific role and contributions, the design process (research, ideation, testing, iteration), key challenges, solutions, and measurable outcomes. Use visuals effectively to support your narrative.

• Highlight Process: Emphasize the "why" behind your design decisions. Show your user research, wireframes, prototypes, and user testing results. Demonstrate how you used data and feedback to iterate.

• Quantify Impact: Wherever possible, include metrics that demonstrate the success of your designs (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores).

• Tailor for TIH: If possible, subtly tailor your portfolio to reflect an understanding of the financial services industry and the types of digital products TIH might offer.

Challenge Preparation:

• Understand the Brief: If given a design challenge, ensure you fully understand the requirements, target audience, and objectives before starting.

• Time Management: Allocate your time effectively across research, ideation, design, and preparation for presentation.

• Articulate Your Process: Be ready to walk through your thought process, explaining your assumptions, decisions, and trade-offs. Focus on demonstrating your problem-solving approach rather than just delivering a polished final design.

• Consider Business Goals: Link your design solutions back to the potential business objectives and customer needs of TIH.

📝 Enhancement Note: The interview process for UX/UI roles often heavily relies on the portfolio and a practical demonstration of design skills. Candidates should prepare to discuss their contributions to team projects and how they handle constructive criticism. The financial services context means an understanding of compliance and security considerations might be subtly assessed.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD, InVision (Proficiency in at least one is essential).

• User Research & Testing: Tools like UserTesting.com, Lookback, Maze, or internal survey tools.

• Collaboration & Project Management: Jira, Confluence, Asana, Trello (for tracking tasks, user stories, and design handoffs).

• Wireframing: Balsamiq, Axure RP, or built-in features within primary design tools.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics (for understanding user behavior on digital platforms).

• Data Visualization: Tableau, Power BI (useful for presenting user research findings and product performance data).

CRM & Automation:

• While not directly a design tool, familiarity with CRM systems (e.g., Salesforce) and marketing automation platforms can provide context on customer data and campaign flows.

📝 Enhancement Note: Proficiency in industry-standard design and prototyping tools is a baseline requirement. The ability to leverage analytics and collaborate using project management tools is crucial for effective integration into development workflows. Experience with tools specific to financial services (e.g., for compliance or security features) would be a significant plus.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A deep commitment to understanding and serving the needs of the customer, ensuring that all design decisions prioritize user experience and satisfaction.

• Collaboration: A belief in the power of teamwork, fostering open communication and mutual respect among design, product, and development teams.

• Innovation: Encouraging creative thinking and a willingness to explore new ideas and approaches to solve complex problems and enhance digital offerings.

• Data-Driven Approach: Utilizing data, research, and analytics to inform design decisions, validate hypotheses, and measure the impact of design solutions.

• Continuous Improvement: A mindset focused on iterative refinement, learning from feedback, and constantly seeking ways to optimize processes and user experiences.

• Integrity & Professionalism: Upholding high ethical standards in design and business practices, especially within the regulated financial services industry.

Collaboration Style:

• Cross-functional Integration: Actively participating in product team meetings, design reviews, and workshops, working closely with stakeholders from various departments.

• Feedback Loop: Embracing constructive criticism and providing thoughtful feedback to colleagues to foster a culture of continuous learning and improvement.

• Knowledge Sharing: Willingness to share insights, best practices, and learnings with the team and wider organization through presentations, documentation, or informal discussions.

• Agile Partnership: Working in close partnership with developers and product managers within an agile framework, ensuring smooth transitions from design to implementation.

📝 Enhancement Note: TIH's values likely emphasize a professional, customer-focused, and results-driven environment. For a UX/UI Designer, demonstrating an ability to translate these values into tangible design outcomes—creating user-friendly, reliable, and innovative digital experiences—will be key to cultural alignment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business/Technical Constraints: Navigating the complexities of user desires against the realities of development timelines, budgets, and technical limitations within a large organization.

• Designing for a Diverse Audience: Creating user experiences that cater to a wide range of customer demographics, technological proficiencies, and needs within the financial services sector.

• Maintaining Consistency Across Multiple Brands: Ensuring a cohesive and recognizable user experience across different product lines and brands under the TIH umbrella.

• Adapting to Evolving Technology and Trends: Staying current with the rapid advancements in UX/UI design tools, methodologies, and user expectations.

• Securing Buy-in for Design Initiatives: Effectively communicating the value of UX/UI design to stakeholders who may not have a deep understanding of its impact.

Learning & Development Opportunities:

• Advanced UX/UI Training: Access to specialized courses and workshops in areas like advanced interaction design, UX research methodologies, or accessibility standards.

• Industry Conferences: Opportunities to attend relevant design and technology conferences (e.g., UX South Africa, industry-specific FinTech events) to gain insights and network.

• Mentorship Programs: Participation in formal or informal mentorship programs, either as a mentee to learn from senior designers or as a mentor to junior team members.

• Design System Development: Involvement in building or contributing to a company-wide design system, a significant learning opportunity for establishing design standards and scalability.

• Cross-functional Exposure: Gaining deeper understanding of other business functions like product management, marketing, and customer service through collaboration.

📝 Enhancement Note: The challenges presented are common in established financial institutions. Successfully navigating these will require strong communication, negotiation, and problem-solving skills. The growth opportunities are robust, offering clear pathways for skill enhancement and career advancement within the UX/UI discipline and beyond.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting stakeholder requirements with user needs. How did you approach it, and what was the outcome?" (Preparation: Use the STAR method, focusing on your communication, negotiation, and problem-solving skills. Highlight how you advocated for the user while finding a viable solution.)

• "How do you approach user research to uncover unmet customer needs in the financial services sector?" (Preparation: Discuss specific research methods (interviews, surveys, usability tests) and how you analyze findings to identify actionable insights relevant to financial products. Mention familiarity with financial services nuances.)

• "Walk us through a complex UX/UI project from your portfolio. What was the problem, your process, the challenges, and the impact?" (Preparation: Have 1-2 detailed case studies ready. Focus on your specific contributions, design rationale, and quantifiable results. Be prepared for deep dives into your design decisions.) Company & Culture Questions:

• "What do you know about Telesure Investment Holdings and its brands? What interests you about working in the financial services industry?" (Preparation: Research TIH's mission, values, and recent news. Understand the general landscape of financial services and why you're drawn to it.)

• "How do you stay updated on the latest UX/UI trends and technologies?" (Preparation: Mention specific blogs, publications, conferences, online courses, or communities you follow. Show a proactive approach to learning.)

• "Describe your ideal collaborative environment. How do you prefer to work with product managers and developers?" (Preparation: Emphasize your ability to integrate into agile teams, your communication style, and your respect for different disciplines.) Portfolio Presentation Strategy:

• Structure is Key: For each project, follow a clear narrative: Problem -> Your Role -> Process -> Solution -> Outcome/Impact.

• Visual Storytelling: Use high-quality visuals (wireframes, mockups, prototypes, user flows) to illustrate your points. Ensure they are clear and easy to understand.

• Focus on Rationale: Explain why you made certain design decisions. Connect them back to user research, business goals, or design principles.

• Show, Don't Just Tell: Demonstrate your interactive prototypes if possible. Be ready to "click through" your designs and explain the user flow.

• Quantify Success: Have metrics ready to support the effectiveness of your designs. If exact metrics aren't available, discuss anticipated impacts or how you would measure success in a live environment.

• Be Prepared for Questions: Anticipate questions about your design choices, alternative solutions you considered, and how you handled feedback.

📝 Enhancement Note: Interviewers will be looking for not only design skills but also a strategic mindset, strong communication abilities, and a collaborative spirit. Demonstrating an understanding of the financial services industry's specific needs (e.g., security, compliance, trust) will be a significant advantage.

📌 Application Steps

To apply for this UX UI Designer position:

• Submit your application through the official Telesure Investment Holdings careers portal via the provided link.

• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight your UX/UI design experience, particularly any relevant projects in financial services or complex digital products. Clearly articulate your process and impact.

• Resume Optimization: Use keywords from the job description (e.g., UX Design, UI Design, Customer Experience Mapping, User Research, Financial Services) to ensure your resume is easily discoverable by ATS and hiring managers. Quantify achievements where possible.

• Interview Preparation: Practice articulating your design process and project outcomes using the STAR method. Prepare to present a detailed case study from your portfolio and anticipate questions about your problem-solving approach and collaboration style.

• Company Research: Familiarize yourself with Telesure Investment Holdings, its brands, and its position in the South African financial services market. Understand their stated values and mission to better align your responses during the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.