UX/ UI Designer

📍 Job Overview

Job Title: UX/UI Designer

Company: HSBC Global Services Limited

Location: Azcapotzalco, Mexico City, Mexico

Job Type: Full-Time

Category: UX/UI Design, Product Design

Date Posted: April 27, 2026

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Spearhead the vision, strategy, and roadmap for customer experience (CX) design, positioning HSBC at the forefront of digital innovation.

• Elevate the overall design quality and practice within the organization, championing design thinking methodologies and fostering a culture of excellence and accountability.

• Ensure the highest standards of craft, clarity, and creativity across User Experience (UX), User Interface (UI), and UX Writing, collaborating closely with a global team of Product Designers and supporting disciplines.

• Translate complex financial services and regulatory requirements into intuitive, engaging, and trustworthy digital experiences that meet both user needs and business objectives.

📝 Enhancement Note: This role is for a Senior UX/UI Designer, implying a significant level of autonomy, strategic influence, and potential mentorship responsibilities within the design team. The emphasis on "Senior" suggests a need for demonstrated leadership in design initiatives and the ability to drive design strategy.

📈 Primary Responsibilities

• Influence the company's vision, strategy, and roadmap to position HSBC as a leader in customer experience design.

• Champion design thinking principles and facilitate a culture of design excellence and accountability across the team.

• Maintain the highest standards of craft, clarity, and creativity in UX, UI, and UX Writing, working collaboratively with a global design team.

• Develop digital experiences for complex financial services and regulatory environments, ensuring simplicity, engagement, and trustworthiness.

• Conduct user research and leverage data-driven insights to inform, evaluate, and validate customer experiences, embedding the voice of the customer into all decisions.

• Meticulously refine UX, content, visual, and interaction design to create innovative, inclusive, and elegant experiences throughout the product development lifecycle.

• Drive consistency and scalability in design practices to deliver high-quality experiences for diverse customer segments, promoting inclusivity and valuing differences.

• Influence and collaborate with a wide range of stakeholders to build trusted relationships and foster stronger project collaboration, aligning goals to delight customers.

📝 Enhancement Note: The responsibilities highlight a strategic and hands-on approach to design. The role requires not only execution but also the ability to influence stakeholders and champion design best practices within a complex, regulated industry like financial services.

🎓 Skills & Qualifications

Education: While specific educational requirements are not detailed, a Bachelor's or Master's degree in Design, Human-Computer Interaction, or a related field is typically expected for senior-level design roles.

Experience: 5-10 years of proven experience designing digital products and services, with demonstrated strategic responsibility and impact. Experience in complex, regulated environments, ideally financial services, is a strong requirement.

Required Skills:

• Proven experience designing digital products and services with strategic responsibility and impact.

• Ability to connect design decisions to business and customer goals.

• Expertise in Figma, design systems, prototyping, and core UX disciplines (research, content design, testing, visual and interaction design, information architecture).

• Working knowledge of accessibility standards and inclusive design principles.

• Collaborative, cross-functional mindset with the ability to build trust across geographies and in global contexts.

• Demonstrated capability for writing effective content in UK English as part of product design skill set.

Preferred Skills:

• Experience in complex, regulated environments, particularly financial services.

• A strong portfolio showcasing world-class product design across responsive and native platforms, with clear user and business outcomes.

• Experience with UX Writing and its integration with design.

📝 Enhancement Note: The emphasis on a strong portfolio, specific tools like Figma, and experience in regulated environments are key differentiators for this role. The requirement for UK English content writing suggests a specific market focus or team structure.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio showcasing world-class product design across responsive and native platforms.

• Clear demonstrations of how design decisions led to measurable user and business outcomes.

• Case studies detailing the end-to-end product development lifecycle, from research and ideation to final implementation.

• Examples of complex problem-solving within regulated environments, particularly financial services.

Process Documentation:

• Ability to document user research findings and translate them into actionable design requirements.

• Documentation of design system components, guidelines, and best practices for scalability and consistency.

• Process for conducting and integrating user testing feedback into iterative design cycles.

• Workflow for collaborating with cross-functional teams (product managers, engineers, researchers) to ensure seamless product development.

📝 Enhancement Note: A strong portfolio is explicitly called out as a requirement, indicating it will be a critical component of the evaluation process. The portfolio should not just showcase aesthetics but also strategic thinking, problem-solving, and measurable impact.

💵 Compensation & Benefits

Salary Range: Based on experience level (5-10 years), location (Mexico City, Mexico), and industry (Financial Services), a competitive salary range for a Senior UX/UI Designer is estimated to be between MXN $60,000 to MXN $100,000 per month (approximately USD $3,500 to USD $5,900 per month, subject to exchange rates). This range reflects the seniority and specialized skills required.

Benefits:

• Comprehensive Paid Leave Package: Including additional days for significant life events like weddings, new family members, or bereavement, emphasizing well-being and work-life balance.

• Continuous Professional Development: Opportunities for learning and skill enhancement to stay at the forefront of design trends and technologies.

• Flexible Working: Options that promote a healthy work-life integration.

• Inclusive and Diverse Environment: A workplace that values respect, opinions, and individual differences.

Working Hours: The standard working hours are 40 hours per week, typical for a full-time position in Mexico.

📝 Enhancement Note: The salary estimate is based on industry benchmarks for senior UX/UI designers in major metropolitan areas in Mexico, considering the financial services sector's typical compensation structures. Benefits are directly drawn from the provided text, highlighting HSBC's commitment to employee well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services. HSBC operates within a highly regulated and dynamic global financial sector, demanding a strong focus on security, compliance, and customer trust. This context influences the design approach, requiring a balance between innovation and adherence to stringent standards.

Company Size: HSBC is a global banking and financial services organization, employing a vast number of people worldwide. This large scale implies robust processes, diverse teams, and significant opportunities for impact and career growth.

Founded: HSBC was founded in 1865. Its long history signifies stability, extensive experience, and a deep understanding of the financial markets, providing a solid foundation for its digital transformation efforts.

Team Structure:

• The UX/UI Designer will be part of the Global Service Center (GSC) team, likely a specialized unit within HSBC focused on delivering scalable and efficient services.

• Collaboration will occur with a global team of Product Designers and supporting disciplines, suggesting a distributed or hybrid team structure with clear reporting lines.

Methodology:

• Design Thinking: Championed as a core methodology to drive innovation and user-centric solutions.

• Data-Driven Design: Emphasis on using research and insights to inform design decisions and validate customer experiences.

• Agile/Iterative Development: Implied through the mention of the product development lifecycle, suggesting a continuous improvement approach.

• Inclusivity and Consistency: Focus on creating scalable and accessible designs that cater to diverse customer needs.

Company Website: https://www.hsbc.com/

📝 Enhancement Note: The company context emphasizes HSBC's status as a global financial institution with a long history. This implies a need for designers who can navigate complex regulatory landscapes while driving innovation in customer experience. The mention of a "Global Service Center" suggests a focus on operational efficiency and standardized service delivery.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior UX/UI Designer, indicating a mid-to-senior level within the design hierarchy. It involves not just executing design tasks but also contributing to strategic direction, mentoring junior designers, and influencing design quality across projects. The scope includes translating complex business needs into user-centric digital solutions.

Reporting Structure: The Senior UX/UI Designer will likely report to a Design Lead, Head of UX/UI, or a Product Management lead within the Global Service Center or a dedicated digital product team. Collaboration is expected with global teams, Product Managers, and Engineers.

Operations Impact: The role's impact is significant, directly influencing the customer experience across HSBC's digital platforms. By translating complex financial requirements into intuitive and trustworthy digital products, the designer contributes to customer satisfaction, engagement, operational efficiency, and ultimately, the bank's reputation and business growth.

Growth Opportunities:

• Leadership Development: Opportunities to lead design initiatives, mentor junior designers, and contribute to the strategic roadmap of HSBC's digital products.

• Skill Specialization: Deepen expertise in specific areas such as complex financial UX, accessibility, or advanced prototyping, or broaden skill sets into product strategy.

• Global Mobility: Potential to work on projects with global reach and collaborate with diverse international teams, offering exposure to different market needs and design challenges.

• Career Progression: Path to roles like Lead UX/UI Designer, Design Manager, or Product Design Strategist within HSBC's expanding digital divisions.

📝 Enhancement Note: The "Senior" title suggests a clear path for growth beyond individual contribution, focusing on leadership, mentorship, and strategic influence within HSBC's design function.

🌐 Work Environment

Office Type: The role is designated as "On-site," indicating a traditional office-based work environment at HSBC's location in Azcapotzalco, Mexico City.

Office Location(s): The primary office is located in Azcapotzalco, Mexico City, Mexico (Postal Code: 02230). This location is within a major metropolitan area offering access to professional resources and a diverse talent pool.

Workspace Context:

• Collaborative Hub: The office environment is expected to foster collaboration, with opportunities to engage directly with fellow designers, product managers, and engineers.

• Digital Tools and Technology: Access to industry-standard design software, prototyping tools, and potentially a robust design system infrastructure.

• Team Interaction: Regular face-to-face interaction with colleagues will facilitate idea exchange, problem-solving, and team cohesion, crucial for complex project execution.

Work Schedule: The position is full-time, with standard working hours of 40 hours per week. While the role is on-site, HSBC's commitment to flexible working may offer some degree of adaptability within the office framework.

📝 Enhancement Note: The on-site requirement suggests an emphasis on in-person collaboration, which can be beneficial for complex problem-solving and team building in a large organization like HSBC.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio to assess qualifications and alignment with role requirements.

• Portfolio Presentation & Discussion: Candidates will likely present their portfolio, detailing specific projects, design process, challenges, and outcomes. Expect questions on strategic thinking, problem-solving, and impact.

• Skills Assessment: Potential design exercises or case studies to evaluate practical UX/UI skills, Figma proficiency, and ability to translate requirements into solutions.

• Behavioral & Cultural Fit Interview: Assessment of collaboration style, communication skills, ability to work in a regulated environment, and alignment with HSBC's values.

• Stakeholder/Hiring Manager Interview: Final discussion to evaluate overall fit, strategic contribution, and leadership potential.

Portfolio Review Tips:

• Showcase Impact: Clearly articulate the business and user outcomes achieved through your design work. Quantify results whenever possible (e.g., increased conversion rates, reduced task completion time).

• Detail Your Process: Walk through your design thinking process for each project – research, ideation, wireframing, prototyping, testing, and iteration. Explain why you made certain decisions.

• Highlight Complexity: Emphasize projects involving complex financial services or regulated environments, demonstrating your ability to navigate these challenges.

• Demonstrate Tool Proficiency: Showcase your expertise with Figma, design systems, and prototyping tools. Explain how you leverage these tools to enhance your workflow and deliverables.

• Tailor to HSBC: Research HSBC's current digital offerings and any known design challenges or strategic goals. Align your portfolio presentation to demonstrate how your skills can address these.

Challenge Preparation:

• Design Exercise: Be prepared for a design challenge that might involve a hypothetical problem related to financial services or banking. Focus on your problem-solving approach, user-centricity, and ability to articulate your rationale.

• Stakeholder Communication: Practice explaining design decisions clearly and concisely to both technical and non-technical audiences. Consider how you would present your work to senior stakeholders.

• Accessibility & Inclusivity: Be ready to discuss how you incorporate accessibility standards and inclusive design principles into your work.

📝 Enhancement Note: The interview process is expected to be rigorous, with a strong emphasis on portfolio review and practical application of design skills, especially within the context of financial services.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaboration. Proficiency is a core requirement.

• Design Systems: Experience in creating, maintaining, or utilizing established design systems for consistency and scalability.

• Prototyping Tools: Beyond Figma, familiarity with other prototyping tools that enable detailed interaction design and user testing.

Analytics & Reporting:

• User Analytics Platforms: Familiarity with tools like Google Analytics, Adobe Analytics, or similar platforms to understand user behavior and measure design impact.

• A/B Testing Tools: Understanding how to design and interpret results from A/B tests to optimize user experiences.

CRM & Automation:

• While not directly a CRM role, understanding how user journeys and data flow from design into CRM and other backend systems is valuable.

• Experience with tools that facilitate user research and feedback collection.

📝 Enhancement Note: Figma is explicitly mentioned as a core requirement. The role also necessitates a deep understanding of design systems and the ability to leverage analytics to inform design decisions and demonstrate impact.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep commitment to understanding and serving the needs of HSBC's diverse customer base through thoughtful design.

• Excellence and Accountability: Driving high standards in design craft, user experience, and project delivery, taking ownership of outcomes.

• Inclusivity and Diversity: Championing design that is accessible and welcoming to all users, reflecting a commitment to valuing differences.

• Collaboration and Trust: Building strong, trusted relationships across global teams and diverse stakeholders to achieve shared goals.

• Innovation: Continuously pushing boundaries to create elegant and effective digital experiences, even within a regulated environment.

Collaboration Style:

• Cross-Functional Integration: Seamless collaboration with Product Managers, Engineers, UX Researchers, and other design disciplines to ensure cohesive product development.

• Global Teamwork: Ability to effectively communicate and collaborate with colleagues across different time zones and cultural backgrounds.

• Feedback Culture: Openness to constructive feedback and a proactive approach to sharing insights and best practices within the design community.

📝 Enhancement Note: HSBC emphasizes values like customer-centricity, excellence, inclusivity, and collaboration. Designers are expected to embody these values, particularly in their approach to problem-solving and teamwork within a global, regulated context.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex Financial Regulations: Translating intricate financial services and regulatory requirements into simple, user-friendly digital experiences.

• Balancing Innovation with Compliance: Pushing design boundaries while adhering to strict security, privacy, and regulatory standards inherent in financial services.

• Global Consistency: Ensuring a consistent and high-quality user experience across diverse markets and customer segments worldwide.

• Stakeholder Management: Influencing and aligning a broad range of stakeholders with varying priorities and perspectives.

Learning & Development Opportunities:

• Advanced Design Techniques: Opportunities to deepen expertise in areas like complex financial UX, service design, or advanced interaction design.

• Industry Trends & Conferences: Potential to attend industry events, workshops, and conferences focused on UX/UI, financial technology, and design innovation.

• Mentorship Programs: Access to mentorship from senior leaders within HSBC's design organization, fostering leadership and strategic thinking.

• Cross-Disciplinary Exposure: Working closely with product management, engineering, and data science teams to gain a holistic understanding of product development.

📝 Enhancement Note: The role presents unique challenges related to the financial services industry's regulatory landscape. Growth opportunities are geared towards leadership, specialized skill development, and exposure to global product development within a large financial institution.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to translate complex financial regulations into a simple user experience. What was your process, and what was the outcome?" (Focus on your problem-solving, user advocacy, and ability to simplify complexity.)

• "How do you ensure inclusivity and accessibility in your design process, especially within a regulated environment like banking?" (Highlight your knowledge of standards and practical application.)

Company & Culture Questions:

• "Based on your research, what do you see as HSBC's biggest opportunity or challenge in customer experience design?" (Showcase your understanding of the company's market position and strategic goals.)

• "How do you foster collaboration and build trust with stakeholders across different geographies and departments?" (Provide examples of your communication and relationship-building skills.)

Portfolio Presentation Strategy:

• Narrative Arc: Structure your presentation around compelling stories for each project, emphasizing the problem, your process, your role, the solution, and the measured impact.

• Focus on Impact: For each case study, clearly articulate the user and business outcomes achieved. Use data and metrics to support your claims.

• Demonstrate Figma Mastery: Be ready to show specific examples of your work in Figma, including complex components, interactive prototypes, and how you leverage its features for efficiency.

• Address Regulatory Context: Be prepared to discuss how you considered compliance and security within your design choices for relevant projects.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, problem-solving in complex environments, and a clear understanding of HSBC's business and customer needs.

📌 Application Steps

To apply for this UX/UI Designer position:

• Submit your application through the provided link on the HSBC careers portal.

• Tailor Your Resume: Ensure your resume highlights experience relevant to digital product design, financial services, and the specific skills mentioned (Figma, design systems, research, etc.). Quantify achievements where possible.

• Curate Your Portfolio: Select 3-5 of your strongest projects that best showcase your skills in user-centric design, problem-solving within regulated environments, and measurable impact. Ensure it's easily accessible and well-organized.

• Prepare Your Pitch: Practice articulating your design process, decision-making rationale, and the outcomes of your projects concisely and compellingly, as you will likely present your portfolio.

• Research HSBC: Familiarize yourself with HSBC's digital products, services, and any recent initiatives related to customer experience or digital transformation to demonstrate your interest and understanding.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---