UX Translator, French to English

📍 Job Overview

Job Title: UX Translator, French to English

Company: Desjardins

Location: Montreal, Quebec, Canada | Lévis, Quebec, Canada

Job Type: Full time, Temporary (12 months)

Category: Operations - Content & Localization Strategy

Date Posted: August 20, 2026

Experience Level: 4+ Years Relevant Experience

Remote Status: Hybrid

🚀 Role Summary

• Responsible for translating and adapting digital content from French to English for online platforms within the Wealth Management and Insurance sectors, ensuring seamless user experience.

• Collaborate closely with multidisciplinary teams, including UX writers, UX specialists, UI specialists, product owners, business analysts, IT development teams, SEO specialists, QA specialists, accessibility specialists, and legal/compliance experts.

• Apply best practices in User Experience (UX), Search Engine Optimization (SEO), and Accessibility to all translated digital content, enhancing user engagement and platform performance.

• Conduct thorough terminology and linguistic research in English to maintain consistency and adherence to Desjardins' style guides, brand image, and mission.

📝 Enhancement Note: This role is critical for ensuring the consistent and effective delivery of digital user experiences across Desjardins' platforms for English-speaking users. It bridges the gap between technical development, user experience design, and linguistic accuracy within a regulated financial services environment. The emphasis on a multidisciplinary team and agile environment suggests a dynamic workflow requiring strong collaboration and adaptability.

📈 Primary Responsibilities

• Translate and adapt French digital content into English for online platforms, specifically within Wealth Management and Insurance, in close collaboration with UX writers and specialists.

• Implement UX, SEO, and accessibility best practices during the translation and adaptation process to optimize user journeys and content discoverability.

• Proactively identify potential user experience challenges, needs, and opportunities for improvement through strategic digital content adaptation.

• Perform detailed terminology and linguistic research in English to ensure organizational consistency and accuracy across all digital assets.

• Contribute to and strictly adhere to Desjardins' established style guides, brand voice, and content standards.

• Collaborate with team members to help define methods and develop essential working tools for content localization.

• Ensure the overall consistency of digital content to effectively promote the Desjardins image, brand identity, and organizational mission.

• Utilize terminology that aligns with industry best practices in digital and financial services, while integrating Desjardins' unique characteristics and values.

• Manage translation alignment, create bi-texts, and update translation memories to ensure data integrity and efficiency in the localization workflow.

📝 Enhancement Note: The responsibilities highlight a strategic approach to content localization, going beyond simple translation to encompass optimization for user experience, search engines, and accessibility standards. The requirement to "identify potential challenges, needs and problems" indicates a proactive role in shaping the user journey through content.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Translation, Linguistics, or a closely related field.

Experience: Minimum of four (4) years of relevant professional experience in translation, with a specific focus on digital content and user experience.

Required Skills:

• Demonstrated proficiency in translating and adapting digital content from French to English, with a strong understanding of user-centric design principles.

• Proven experience applying UX writing, SEO, and accessibility best practices in a professional setting.

• Expertise in conducting terminology research and linguistic analysis to ensure accuracy and consistency.

• Excellent written and oral communication skills in both French and English, essential for collaboration with diverse teams and stakeholders.

• Experience working within an agile development environment, demonstrating adaptability and efficient workflow management.

• Familiarity with professional linguistic practices and organizational standards, including adherence to style guides.

• Proficiency in using MemoQ or similar Computer-Assisted Translation (CAT) tools for efficient translation management.

• Possess ATIO (Association of Translators and Interpreters of Ontario) or OTTIAQ (Ordre des traducteurs, terminologues et interprètes agréés du Québec) certification. Preferred Skills:

• Knowledge of specialized digital, business, and cooperative terminology within the financial services industry.

• Experience with content management systems (CMS) and their impact on translation workflows.

• Familiarity with quality assurance (QA) processes for digital content and localization.

• Understanding of internationalization (i18n) and localization (l10n) principles beyond direct translation.

📝 Enhancement Note: The inclusion of ATIO/OTTIAQ certification and specific CAT tool proficiency (MemoQ) are critical technical requirements. The emphasis on agile environments and a multidisciplinary team suggests a need for candidates who are not only linguistically skilled but also adaptable and collaborative within modern development methodologies.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated selection of digital content translation projects showcasing expertise in UX, SEO, and accessibility adaptation.

• Case studies demonstrating successful application of terminology research and style guide adherence in complex projects.

• Examples of how translated content has positively impacted user engagement, conversion rates, or accessibility compliance.

• Documentation or examples of contributions to developing or refining localization processes or working tools. Process Documentation:

• Demonstrable understanding of workflow design for digital content localization within an agile framework.

• Experience in implementing and optimizing translation processes to ensure efficiency and quality.

• Ability to articulate methods for measuring the impact and performance of localized digital content.

📝 Enhancement Note: Candidates should prepare a portfolio that not only showcases linguistic accuracy but also highlights their strategic contribution to user experience, SEO, and accessibility. Demonstrating an understanding of process optimization and tool development within a collaborative environment will be key.

💵 Compensation & Benefits

Salary Range: While not explicitly stated, based on the location (Montreal/Lévis, Quebec, Canada), experience level (4+ years), and the specialized nature of a UX Translator role within a major financial institution, a competitive annual salary range is estimated between CAD $75,000 - $95,000. This estimate considers regional market rates for skilled translators with digital specialization and the average compensation for similar roles in Quebec's financial sector.

Benefits:

• Competitive salary and annual bonus structure.

• Generous starting vacation package: 4 weeks of flexible vacation, accrued from the first year of employment.

• Comprehensive Defined Benefit Pension Plan: Provides predictable and stable retirement income.

• Group Insurance: Includes medical, dental, vision coverage, and telemedicine services for convenient healthcare access.

• Reimbursement Programs: Coverage for health and wellness expenses, as well as telework equipment to support a comfortable and productive work setup.

Working Hours: Standard full-time work hours are expected, typically around 40 hours per week. The hybrid work arrangement allows for flexibility in balancing on-site and remote workdays.

📝 Enhancement Note: The salary estimate is based on industry benchmarks for specialized translation roles in major Canadian cities and the financial sector. The benefits package is comprehensive, reflecting Desjardins' commitment to employee well-being and long-term financial security, which is a significant draw for experienced professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Banking, Insurance, Wealth Management, etc.) – Desjardins is a leading cooperative financial group in North America, known for its strong community focus and ethical practices. This industry context implies a need for precision, security, and compliance in all communications.

Company Size: Large Enterprise – Desjardins is a major financial institution with a significant employee base, indicating established processes, a structured environment, and opportunities for career advancement within a large organization.

Founded: 1900 – With over a century of history, Desjardins has a deep-rooted reputation and a stable organizational culture, emphasizing long-term relationships and member-centric values.

Team Structure:

• The UX Translator will be part of a multidisciplinary team within the Strategy, Analytics and Performance Division, focusing on digital solutions.

• This team likely includes specialized roles such as UX Writers, UX Specialists, UI Specialists, Product Owners, Business Analysts, IT Developers, SEO Specialists, QA Specialists, Accessibility Specialists, and Legal/Compliance experts.

• Reporting structure will likely be within a Content, Communications, or Digital Product Management group, with a direct manager overseeing localization efforts. Methodology:

• Data-Driven Content Adaptation: Using analytics and user feedback to inform translation and adaptation strategies for digital content.

• Agile Workflow Management: Employing iterative development cycles for content creation, translation, and deployment, emphasizing collaboration and rapid response to feedback.

• User-Centric Design: Prioritizing the end-user's experience by ensuring translations are natural, intuitive, and meet user needs in the target language and cultural context.

Company Website: https://www.desjardins.com/

📝 Enhancement Note: Desjardins' cooperative model and long history suggest a culture that values member/customer well-being, stability, and ethical conduct. The "Strategy, Analytics and Performance Division" implies a data-informed and results-oriented approach to digital initiatives, which the UX Translator role must support.

📈 Career & Growth Analysis

Operations Career Level: This role sits at an intermediate to senior level within the operations and content specialization. It requires specialized linguistic skills combined with an understanding of digital product development processes (UX, SEO, Agile). It’s not purely a translation role but a strategic content localization function.

Reporting Structure: The UX Translator will report to a manager within the Strategy, Analytics and Performance Division, likely overseeing digital content or product strategy. They will work collaboratively within a matrixed team structure, reporting functionally to the manager but operationally to various project leads.

Operations Impact: The role's impact is significant in ensuring that Desjardins' digital products and services are effectively communicated and accessible to its English-speaking user base. This directly influences user adoption, customer satisfaction, brand perception, and potentially conversion rates within the Wealth Management and Insurance sectors. Accurate and user-friendly content is crucial for regulatory compliance and mitigating risks.

Growth Opportunities:

• Specialization: Deepen expertise in UX writing, accessibility standards, or specific financial services terminology, becoming a subject matter expert.

• Team Leadership: Progress to a Senior UX Translator or Localization Lead role, managing translation projects, mentoring junior translators, and contributing to strategy.

• Cross-Functional Mobility: Transition into roles within UX writing, content strategy, digital marketing, or product management, leveraging a strong understanding of user experience and cross-cultural communication.

• Process Improvement: Lead initiatives to enhance translation workflows, implement new localization technologies, or develop internal style guides and glossaries.

📝 Enhancement Note: The growth path for a UX Translator at a large institution like Desjardins extends beyond traditional translation. It offers opportunities to become a key contributor to the digital product development lifecycle, impacting strategy and user experience directly.

🌐 Work Environment

Office Type: Hybrid work model, combining on-site work at Desjardins offices (Montreal or Lévis) with remote work flexibility. This suggests a modern work environment designed for collaboration and individual focus.

Office Location(s):

• Montreal, Quebec: Specifically at 450, boul. de Maisonneuve. This is a central urban location, likely offering excellent access to public transportation and city amenities.

• Lévis, Quebec: Location details would need to be confirmed, but typically Desjardins offices are well-equipped and accessible. Workspace Context:

• Collaborative Environment: The role necessitates close interaction with a multidisciplinary team, suggesting open-plan office spaces, meeting rooms, and digital collaboration tools.

• Tools and Technology: Access to Desjardins' standard IT infrastructure, including high-speed internet, necessary software licenses (e.g., MemoQ, project management tools), and communication platforms.

• Team Interaction: Regular opportunities for in-person and virtual meetings, workshops, and brainstorming sessions with colleagues from various departments.

Work Schedule: Standard full-time hours (approx. 40 hours/week) with a hybrid arrangement offering flexibility. This allows for better work-life balance while ensuring sufficient availability for team collaboration and project deadlines.

📝 Enhancement Note: The hybrid model is a key aspect, requiring candidates to be comfortable with a mix of remote and in-office work. The specific office locations in Montreal and Lévis are significant hubs for Desjardins, offering a professional and well-supported work environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter will review applications and conduct an initial screening call to assess basic qualifications and cultural fit.

• Technical Assessment/Translation Test: Candidates will likely undergo a practical translation test, focusing on French-to-English adaptation of digital content, potentially including UX, SEO, and accessibility considerations.

• Hiring Manager Interview: A discussion with the hiring manager to delve deeper into experience, skills, and understanding of UX principles, agile methodologies, and financial services terminology.

• Multidisciplinary Team Interview: An opportunity to meet with key team members (e.g., UX Writer, Product Owner) to assess collaboration style, communication effectiveness, and problem-solving abilities in a team context.

• Final Interview/Offer: Potential final interview with senior management, followed by an offer.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest digital content translation projects that best demonstrate your UX, SEO, and accessibility adaptation skills.

• Contextualize Each Project: For each portfolio piece, clearly explain the project's objectives, your specific role and contributions, the challenges faced (e.g., complex terminology, tight deadlines), and the results achieved (e.g., improved user engagement, consistent brand voice).

• Highlight Process: Showcase your methodology, including how you conducted terminology research, applied style guides, and collaborated with multidisciplinary teams.

• Quantify Impact: Wherever possible, use metrics or qualitative feedback to demonstrate the positive impact of your work on the end-user experience or business objectives.

• Prepare for a Translation Test: Be ready to perform a timed translation exercise during the interview process.

Challenge Preparation:

• Understand Desjardins: Research Desjardins' mission, values, brand voice, and its key offerings in Wealth Management and Insurance.

• UX/SEO/Accessibility: Refresh your knowledge of core principles and how they apply to digital content translation. Be ready to discuss specific examples.

• Agile Environment: Prepare to discuss your experience working in agile teams, including your role in sprints, stand-ups, and feedback loops.

• Financial Terminology: Brush up on common French and English terms used in financial services, specifically in banking, wealth management, and insurance.

📝 Enhancement Note: The interview process is designed to assess not only linguistic skills but also the candidate's ability to integrate into a collaborative, agile team and contribute strategically to the user experience of digital products. A strong, well-prepared portfolio is essential.

🛠 Tools & Technology Stack

Primary Tools:

• CAT Tool: MemoQ (required proficiency). This is central to managing translation memories, term bases, and ensuring workflow efficiency.

• Collaboration Platforms: Microsoft Teams, Slack, or similar for real-time communication and team interaction.

• Project Management Software: Tools like Jira, Asana, or Trello may be used for managing tasks and workflows within the agile development cycle.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics (understanding how to interpret data related to content performance is beneficial).

• SEO Tools: SEMrush, Ahrefs, Moz (familiarity with how these tools inform content strategy and translation choices).

CRM & Automation:

• Content Management Systems (CMS): Familiarity with CMS platforms (e.g., Adobe Experience Manager, Sitecore) where digital content is managed and published.

• Translation Management Systems (TMS): Beyond MemoQ, understanding the broader TMS ecosystem for localization project management.

📝 Enhancement Note: Proficiency in MemoQ is a non-negotiable requirement. Familiarity with other tools in the digital content and product development stack will demonstrate a broader understanding of the ecosystem in which the UX Translator operates.

👥 Team Culture & Values

Operations Values:

• Member-Centricity: A core value at Desjardins, emphasizing putting the needs and satisfaction of members (customers) first in all content and product decisions.

• Collaboration & Teamwork: Strong emphasis on working effectively within multidisciplinary teams, sharing knowledge, and supporting colleagues to achieve common goals.

• Excellence & Quality: A commitment to delivering high-quality, accurate, and user-friendly digital experiences, adhering to professional standards and best practices.

• Innovation & Adaptability: Encouraging new ideas and approaches to digital content and localization, with a willingness to adapt to evolving technologies and user needs.

• Integrity & Responsibility: Upholding ethical standards, ensuring compliance with regulations, and maintaining transparency in all communications.

Collaboration Style:

• Cross-Functional Integration: The role is inherently collaborative, requiring seamless interaction with designers, developers, product managers, and subject matter experts.

• Feedback-Driven: A culture of open feedback, where constructive criticism is welcomed to improve content and processes.

• Knowledge Sharing: Encouraging the sharing of linguistic insights, industry best practices, and lessons learned to elevate the team's collective expertise.

📝 Enhancement Note: Desjardins' cooperative ethos likely permeates its culture, fostering a supportive and ethical work environment. The emphasis on member-centricity and collaboration means candidates should be prepared to demonstrate how they prioritize user needs and work effectively with diverse teams.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Linguistic Nuance with Technical Constraints: Translating complex financial concepts accurately while adhering to strict UX, SEO, and accessibility guidelines requires careful balance.

• Maintaining Brand Consistency Across Languages: Ensuring the Desjardins brand voice and mission are consistently conveyed in English, despite cultural and linguistic differences.

• Fast-Paced Agile Environment: Adapting quickly to changing project requirements, tight deadlines, and iterative development cycles common in agile teams.

• Evolving Digital Landscape: Keeping up-to-date with the latest trends in UX, SEO, accessibility, and financial technology to ensure content remains relevant and effective.

Learning & Development Opportunities:

• Specialized Training: Access to courses and workshops on advanced UX writing, SEO strategies, accessibility standards, and financial services terminology.

• Industry Conferences: Opportunities to attend relevant conferences in translation, localization, UX, or financial services to stay abreast of industry trends.

• Mentorship Programs: Potential for mentorship from senior localization specialists, content strategists, or UX leads within Desjardins.

• Internal Mobility: Pathways to explore roles in content strategy, product management, or communication within the broader Desjardins organization.

📝 Enhancement Note: The challenges presented are typical for specialized roles in dynamic industries. Desjardins' commitment to employee development suggests that candidates can expect support in navigating these challenges and growing their careers.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to translate a complex financial concept for a digital platform. How did you ensure accuracy and user comprehension, especially considering UX and SEO best practices?"

• "How do you approach collaborating with UX writers and designers to ensure translated content aligns with the overall user experience strategy?"

• "Walk me through your process for conducting terminology research for a new product launch in the financial services sector. What resources do you typically use?" Company & Culture Questions:

• "What interests you about Desjardins, and how do you see your role contributing to our mission of member well-being?"

• "How do you handle constructive feedback on your translations, particularly from team members with different specializations (e.g., developers, legal)?"

• "Describe your experience working in an agile environment. What is your preferred role within a sprint cycle?" Portfolio Presentation Strategy:

• Storytelling: Frame your portfolio pieces as narratives. Start with the challenge, detail your solution (translation and adaptation process), and conclude with the positive outcome or impact.

• Visual Aids: Use screenshots or mockups to show your translated content in context. If possible, demonstrate how your translations align with UI elements or user flows.

• Focus on "Why": Explain the rationale behind your linguistic and strategic choices, especially concerning UX, SEO, and accessibility.

• Conciseness: Be prepared to present your key portfolio highlights efficiently, respecting the interviewer's time.

📝 Enhancement Note: Candidates should prepare specific examples that demonstrate their strategic thinking, problem-solving abilities, and collaborative spirit. Being able to articulate the "why" behind their translation choices, beyond just linguistic accuracy, will be crucial.

📌 Application Steps

To apply for this UX Translator position:

• Submit your application through the Desjardins careers portal.

• Customize Your Resume: Highlight keywords and responsibilities mentioned in this job description, such as "UX Translator," "digital content adaptation," "French to English translation," "SEO," "accessibility," "MemoQ," "agile methodology," and "financial services terminology." Quantify achievements where possible.

• Prepare Your Portfolio: Curate a selection of your strongest digital content translation projects. Ensure each example clearly demonstrates your ability to adapt content for UX, SEO, and accessibility, and includes context about the project's goals and your contributions.

• Practice Your Pitch: Be ready to discuss your portfolio pieces and your approach to UX translation in detail. Practice answering common interview questions related to your experience, skills, and Desjardins' values.

• Research Desjardins: Familiarize yourself with Desjardins' brand, its services (especially Wealth Management and Insurance), and its commitment to member-centricity and cooperative values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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