UX Translator, French to English

📍 Job Overview

Job Title: UX Translator, French to English

Company: Desjardins

Location: Montreal, Quebec, Canada (Hybrid)

Job Type: Full Time, Temporary (12 months)

Category: Content Operations / GTM Operations

Date Posted: 2026-08-20

Experience Level: Mid-Level (4+ years)

Remote Status: Hybrid

🚀 Role Summary

• This role focuses on the critical function of translating and adapting digital content from French to English, specifically for user-facing digital solutions within the Wealth Management and Insurance sectors.

• The UX Translator will be an integral part of a multidisciplinary team, contributing to the seamless user experience of Desjardins' digital platforms.

• Key responsibilities involve applying UX, SEO, and accessibility best practices to ensure translated content is not only linguistically accurate but also strategically effective and compliant.

• This position requires a deep understanding of specialized digital, business, and cooperative terminology, with a strong emphasis on maintaining brand consistency and mission alignment.

📝 Enhancement Note: While the title is "UX Translator," the responsibilities and team context strongly suggest a role within Content Operations or Go-To-Market (GTM) Operations, focusing on the operational execution of content strategy across digital channels. The emphasis on UX, SEO, and accessibility, alongside collaboration with product, IT, and legal teams, highlights the operational nature of ensuring content readiness and impact.

📈 Primary Responsibilities

• Translate and adapt French digital content into English for online platforms, ensuring high quality and contextual relevance for Wealth Management and Insurance clients.

• Collaborate closely with UX Writers, UX Specialists, UI Specialists, Product Owners, Business Analysts, and IT Development Teams to ensure linguistic accuracy and user-centricity.

• Apply established UX, SEO, and accessibility best practices during the translation and adaptation process to enhance user experience and search engine visibility.

• Conduct thorough terminology and linguistic research in English to ensure consistency across all Desjardins digital assets and adherence to organizational style guides.

• Identify potential challenges, user experience needs, and opportunities for improvement within digital content, proactively suggesting solutions.

• Maintain and contribute to Desjardins' style guides and glossaries, ensuring a unified brand voice and messaging across all communications.

• Assist in developing and refining translation workflows and working tools in collaboration with fellow team members to improve operational efficiency.

• Ensure the overall consistency of translated content to effectively promote the Desjardins image, brand identity, and core mission.

• Utilize terminology that aligns with best practices in the financial services industry and digital fields, while respecting Desjardins' unique characteristics and values.

• Manage and update translation memories, create bi-texts, and ensure alignment of translations to support ongoing content localization efforts.

📝 Enhancement Note: The responsibilities highlight a blend of linguistic expertise and operational execution. The emphasis on "adapting" content, applying "best practices," and "identifying opportunities for improvement" points to a role that goes beyond simple translation, requiring strategic thinking within an operational framework.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Translation, Linguistics, Communications, or a closely related field.

Experience: A minimum of four (4) years of relevant professional experience in translation, localization, or content adaptation, with a significant portion focused on digital content and user experience.

Required Skills:

• Bilingual Proficiency: Exceptional written and oral communication skills in both French and English are mandatory, enabling effective collaboration with diverse teams and stakeholders.

• UX/UI Literacy: Solid understanding of User Experience (UX) writing principles, User Interface (UI) design concepts, and their impact on digital content effectiveness.

• SEO Fundamentals: Knowledge of Search Engine Optimization (SEO) best practices relevant to digital content and website localization.

• Accessibility Standards: Familiarity with digital accessibility principles and guidelines (e.g., WCAG) to ensure translated content is inclusive.

• Translation Tools: Proficiency in using translation memory tools, with specific experience in MemoQ being a strong asset.

• Agile Environment Experience: Demonstrated ability to work effectively within an agile development methodology and multidisciplinary teams.

• Terminology Management: Skills in conducting linguistic and terminology research to maintain consistency and accuracy in specialized fields.

• Industry Knowledge: Proficiency in specialized digital, business, and cooperative terminology, with a preference for experience in financial services.

Preferred Skills:

• Professional Certifications: ATIO (Association of Translators and Interpreters of Ontario) or OTTIAQ (Ordre des traducteurs, terminologues et interprètes du Québec) certification.

• Content Strategy Acumen: Understanding of content strategy principles and how translation fits into the broader GTM operations.

• Quality Assurance: Experience with quality assurance processes for translated digital content.

• Style Guide Development: Experience contributing to or developing organizational style guides and brand voice documentation.

📝 Enhancement Note: The inclusion of ATIO/OTTIAQ certification and specific experience with MemoQ, coupled with a minimum of four years' experience, indicates a mid-level to senior-level role within the translation and localization field, emphasizing practical application and industry recognition. The requirement for strong communication in both languages is critical for effective collaboration within a Canadian financial institution.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Translation Samples: A curated selection of translated digital content samples showcasing adaptation for UX, SEO, and accessibility, preferably from the financial services or technology sectors.

• Case Studies: Detailed case studies demonstrating how you’ve applied UX best practices, improved content consistency, or resolved complex linguistic challenges in previous roles.

• Terminology Research Examples: Evidence of thorough terminology research and its application in ensuring accurate and consistent translation of specialized terms.

• Style Guide Adherence: Examples illustrating your ability to adhere to and contribute to organizational style guides and brand voice guidelines.

Process Documentation:

• Workflow Adaptation: Evidence of contributing to or optimizing translation workflows, particularly within agile or multidisciplinary team settings.

• Tool Utilization: Demonstrations of effective use of translation memory tools (like MemoQ) and other localization platforms to enhance efficiency and consistency.

• Quality Control: Examples of how you ensure the quality and accuracy of translated content, including any self-imposed or team-based quality checks.

📝 Enhancement Note: For a role emphasizing UX and digital content, a portfolio demonstrating practical application of these principles in translation is crucial. Candidates should be prepared to showcase how their linguistic skills translate into tangible improvements in user experience and content effectiveness.

💵 Compensation & Benefits

Salary Range: While a specific range is not provided, for a UX Translator role with 4+ years of experience in Montreal, Quebec, Canada, a competitive salary would typically fall between CAD $65,000 - $90,000 annually. This estimate considers the specialized nature of UX translation, bilingual requirements, and the financial services industry context.

Benefits:

• Competitive salary and annual bonus structure.

• Generous vacation package: 4 weeks of flexible vacation time, commencing from the first year of employment.

• Defined Benefit Pension Plan: Provides predictable and stable retirement income.

• Comprehensive Group Insurance: Includes medical, dental, and vision coverage.

• Telemedicine Services: Access to remote healthcare consultations.

• Health and Wellness Reimbursement: Financial support for health and wellness expenses.

• Telework Equipment Reimbursement: Support for setting up a productive remote workspace.

Working Hours: Standard full-time hours, likely 35-40 hours per week, with flexibility for hybrid work arrangements. The specific schedule will be determined within the team's operational needs.

📝 Enhancement Note: The provided benefits are robust and typical for a large financial institution in Canada, emphasizing long-term employee well-being and financial security. The salary estimation is based on common market rates for specialized translation roles in major Canadian cities, factoring in bilingual requirements and industry.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Cooperative)

Company Size: Desjardins is a large, diversified financial cooperative with over 47,000 employees and a significant presence across Canada. This scale implies a structured environment with established processes and a strong emphasis on member/client service.

Founded: Desjardins was founded in 1900, bringing over a century of history and a deep-rooted cooperative ethos to its operations. This long-standing presence suggests a culture that values stability, trust, and long-term relationships.

Team Structure:

• The UX Translator will be part of a multidisciplinary team within the Strategy, Analytics and Performance Division.

• This team likely includes UX Writers, UX Specialists, UI Specialists, Product Managers (PO), Business Analysts, IT Development Teams, SEO Specialists, Quality Assurance Specialists, Accessibility Specialists, and Legal/Compliance Specialists.

• The reporting structure is likely to be project-based or functional, with clear lines of communication for project deliverables and operational tasks. Methodology:

• Agile Operations: The team operates within an agile-based work environment, emphasizing iterative development, flexibility, and continuous collaboration.

• User-Centric Design: A strong focus on user experience and adapting digital content to meet user needs and organizational objectives.

• Data-Informed Decisions: While not explicitly stated, the "Strategy, Analytics and Performance Division" suggests that data plays a role in informing content decisions and performance measurement.

Company Website: https://www.desjardins.com/

📝 Enhancement Note: Desjardins' cooperative model and long history suggest a culture that prioritizes member value, ethical practices, and community impact. The multidisciplinary team structure points to a collaborative, dynamic environment where cross-functional communication is key.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a specialist within the content operations domain, focusing on linguistic adaptation and UX best practices. It represents a mid-level to senior-level opportunity for translators seeking to apply their skills in a digital product development context.

Reporting Structure: The UX Translator will report to a manager or lead within the Strategy, Analytics and Performance Division, likely overseeing content and digital product operations. They will work closely with various project leads and team members from different disciplines.

Operations Impact: The UX Translator directly impacts the user experience of digital platforms by ensuring that French-to-English translations are not only accurate but also resonate with the target audience, adhere to UX principles, and support business objectives within Wealth Management and Insurance. This operational contribution is vital for customer engagement, brand perception, and the overall success of digital products.

Growth Opportunities:

• Specialization: Deepen expertise in UX writing, SEO, accessibility, and financial services terminology, becoming a go-to expert in these areas.

• Process Improvement: Contribute to the development and refinement of localization workflows and tools, potentially leading to process management roles.

• Cross-Functional Exposure: Gain broader experience working with diverse teams (Product, IT, Legal), opening doors to roles in product management, content strategy, or GTM operations.

• Leadership Potential: With proven success, opportunities may arise to mentor junior translators or lead localization initiatives for specific projects or product lines.

📝 Enhancement Note: The role offers a clear path for specialization within UX-focused localization. The collaborative nature of the team and the emphasis on agile methodology provide exposure to broader operational processes, which can be leveraged for career advancement into content strategy or operational leadership.

🌐 Work Environment

Office Type: Hybrid work environment, combining remote work with in-office presence.

Office Location(s): The primary office location is specified as 450, boul. de Maisonneuve, Montréal, Quebec, Canada. Desjardins also has operations in Lévis.

Workspace Context:

• Collaborative Spaces: The office environment likely features collaborative spaces designed for multidisciplinary team meetings, workshops, and brainstorming sessions, facilitating seamless communication with UX, UI, and IT specialists.

• Technology Access: Employees will have access to necessary digital tools, software, and communication platforms essential for collaborative work, including translation software and project management systems.

• Team Interaction: The hybrid model allows for regular in-person interaction with colleagues, fostering team cohesion and enabling efficient problem-solving, while remote days offer focused work time.

Work Schedule: A standard full-time work schedule, likely 35-40 hours per week. The hybrid arrangement offers flexibility in balancing work-from-home days with days spent in the Montreal office, supporting operational needs and personal work-life balance.

📝 Enhancement Note: The hybrid model is standard for many professional roles, offering a balance between focused individual work and collaborative team engagement. Candidates should be prepared to spend specific days in the Montreal office as required by the team's operational cadence.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of applications and resumes, with a focus on relevant experience, bilingual skills, and specific qualifications (e.g., ATIO/OTTIAQ).

• Technical Assessment/Portfolio Review: Candidates may be asked to complete a translation test or present their portfolio. This stage will assess practical translation skills, understanding of UX/SEO/accessibility principles, and proficiency with tools like MemoQ. Be prepared to discuss specific examples from your portfolio and how they demonstrate your capabilities.

• Behavioral/Situational Interviews: Interviews with hiring managers and potential team members will assess cultural fit, problem-solving abilities, collaboration skills, and understanding of agile environments and the financial services industry. Questions will likely focus on how you handle challenges, adapt to change, and contribute to team success.

• Final Interview: Potentially with senior leadership to discuss strategic alignment and long-term fit within the department.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 strong examples that best represent your skills in UX translation, SEO adaptation, and accessibility considerations for digital content.

• Context is Key: For each piece, provide context: the original French text, the English translation, the target audience, the platform, and the specific challenges or objectives you addressed.

• Highlight Impact: Quantify results where possible (e.g., "improved user engagement by X%," "ensured 100% compliance with accessibility standards"). If direct metrics are unavailable, describe the intended impact and how your translation contributed.

• Showcase Process: Briefly explain your translation process, including research methods, tool usage (MemoQ), and how you collaborated with UX/UI/Product teams.

• Demonstrate Agility: Include examples of working within tight deadlines or adapting to evolving project requirements.

Challenge Preparation:

• Translation Exercise: Expect a practical translation task that tests your ability to handle specialized terminology, maintain tone, and apply UX/SEO/accessibility principles. Practice translating complex sentences and nuanced language.

• Scenario-Based Questions: Prepare for questions like: "How would you translate X concept to ensure it resonates with a North American audience while adhering to UX best practices?" or "Describe a time you had to balance linguistic accuracy with SEO requirements."

• Tool Proficiency: Be ready to discuss your experience with MemoQ or similar CAT tools, including how you manage translation memories and termbases.

📝 Enhancement Note: The interview process for a specialized role like this will likely involve practical assessments. Candidates should proactively prepare to demonstrate their skills and thought process, not just their linguistic ability.

🛠 Tools & Technology Stack

Primary Tools:

• CAT Tools: MemoQ (essential), potentially other Translation Memory (TM) and Computer-Assisted Translation (CAT) tools. Proficiency in managing projects, termbases, and translation memories within these systems is expected.

• Content Management Systems (CMS): Familiarity with CMS platforms where digital content is managed and published (e.g., Adobe Experience Manager, WordPress, or proprietary systems).

• Collaboration Platforms: Microsoft Teams, Slack, or similar for real-time communication and team collaboration.

• Project Management Software: Tools like Jira, Asana, Trello, or similar for tracking tasks, sprints, and project progress within an agile framework.

Analytics & Reporting:

• Web Analytics: Basic understanding of tools like Google Analytics to comprehend how content performance is measured and how SEO impacts traffic.

• SEO Tools: Familiarity with SEO principles and potentially tools like SEMrush or Ahrefs to understand keyword research and optimization strategies.

CRM & Automation:

• CRM Systems: While not a direct user, understanding how translated content integrates with CRM systems (like Salesforce) to support customer journeys can be beneficial.

• Localization Platforms: Experience with broader localization management platforms (LMPs) or Translation Management Systems (TMS) beyond basic CAT tools would be a plus.

📝 Enhancement Note: The explicit mention of MemoQ is a key indicator. Candidates should highlight their practical experience with this tool and other localization technologies that support efficient and consistent content delivery.

👥 Team Culture & Values

Operations Values:

• Member/Client Focus: A core value at Desjardins, translated into ensuring all digital content is user-centric, clear, and supportive of member needs.

• Excellence & Quality: A commitment to high standards in translation accuracy, linguistic quality, and adherence to UX/SEO/accessibility best practices.

• Collaboration & Teamwork: Emphasis on working effectively within multidisciplinary teams, sharing knowledge, and supporting collective goals.

• Agility & Adaptability: The ability to thrive in a fast-paced, evolving environment, adapting to new projects, technologies, and requirements.

• Integrity & Trust: Upholding ethical standards and maintaining the trust of members and colleagues through accurate and reliable communication.

Collaboration Style:

• Cross-Functional Integration: Active participation in multidisciplinary teams, requiring strong communication and partnership with UX writers, designers, product managers, and developers.

• Feedback-Driven: An open culture for providing and receiving constructive feedback on content, processes, and collaboration methods.

• Knowledge Sharing: Encouragement to share best practices, linguistic insights, and learnings from research with team members to foster collective growth.

📝 Enhancement Note: Desjardins' cooperative nature likely imbues its culture with a strong sense of purpose and community. The emphasis on member focus and integrity will be reflected in how operational decisions are made and how teams collaborate.

⚡ Challenges & Growth Opportunities

Challenges:

• Nuance of UX Translation: Balancing literal translation accuracy with the need to convey tone, intent, and user experience nuances in English.

• Rapidly Evolving Digital Landscape: Keeping pace with new UX trends, SEO algorithms, and accessibility standards to ensure translated content remains effective.

• Managing Diverse Stakeholder Needs: Effectively translating content for various internal stakeholders (product, marketing, legal, compliance) with potentially conflicting priorities.

• Maintaining Brand Consistency: Ensuring a unified Desjardins voice and image across all digital touchpoints, especially when dealing with highly specialized financial terminology.

Learning & Development Opportunities:

• Advanced UX/Content Specialization: Opportunities to deepen expertise in UX writing, content design, and digital content strategy through workshops, courses, and on-the-job learning.

• Financial Services Domain Expertise: Enhanced understanding of Wealth Management and Insurance products, services, and customer needs, becoming a subject matter expert in financial localization.

• Process Optimization Leadership: Potential to contribute to or lead initiatives for improving localization workflows, tool adoption, and operational efficiency within the content team.

• Cross-Disciplinary Skill Development: Learning from colleagues in product management, development, and analytics to gain a more holistic understanding of digital product lifecycles.

📝 Enhancement Note: The role presents a significant opportunity to grow within the specialized field of UX-focused localization, particularly within the complex domain of financial services. Continuous learning will be key to navigating the evolving digital landscape.

💡 Interview Preparation

Strategy Questions:

• Content Adaptation Strategy: "Describe your process for adapting French UX copy into English, considering not just linguistic accuracy but also cultural nuances and user experience goals."

• Collaboration in Agile Teams: "How do you typically collaborate with UX writers, designers, and developers in an agile environment to ensure translated content meets project requirements?"

• Problem-Solving in Localization: "Tell me about a time you encountered a complex translation challenge related to specialized terminology or a cultural difference. How did you resolve it?"

Company & Culture Questions:

• Understanding Desjardins: "What do you know about Desjardins' cooperative model and how might that influence your approach to translation and content adaptation?"

• Team Dynamics: "How do you contribute to a positive and productive team environment, especially within a multidisciplinary, hybrid setting?"

• Impact Measurement: "How do you measure the success of your translation work beyond simple accuracy? What metrics or indicators do you consider?"

Portfolio Presentation Strategy:

• Storytelling: Frame your portfolio pieces as mini-case studies. Start with the challenge or objective, explain your process, highlight your contribution (the translation and adaptation), and describe the outcome or intended impact.

• Metric Focus: If possible, present metrics related to user engagement, conversion rates, or compliance improvements that your translated content supported. Even qualitative feedback is valuable.

• Tool Demonstration: Be prepared to briefly discuss your experience with MemoQ or other CAT tools, explaining how they aid your workflow and ensure consistency.

• Cultural Alignment: Show how your work reflects an understanding of North American (specifically Canadian, if applicable) cultural contexts and business practices.

📝 Enhancement Note: Candidates should prepare to demonstrate not just linguistic skill but also strategic thinking, problem-solving capabilities, and an understanding of the operational context within which they will be working.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Desjardins careers portal via the provided URL.

• Portfolio Customization: Tailor your resume and cover letter to highlight experience in digital content translation, UX/SEO/accessibility, MemoQ usage, and working in agile environments. If you have a portfolio, ensure it is readily accessible and showcases relevant work.

• Resume Optimization: Clearly articulate your 4+ years of relevant experience, emphasizing achievements rather than just duties. Use keywords from the job description, such as "UX Translator," "digital content adaptation," "financial services terminology," and "agile methodology."

• Interview Preparation: Practice articulating your experience with specific examples related to translation challenges, cross-functional collaboration, and applying UX/SEO/accessibility best practices. Prepare to discuss your portfolio and how you would approach specific translation tasks.

• Company Research: Familiarize yourself with Desjardins' mission, values, cooperative model, and its presence in the financial services sector. Understand the importance of their brand image and member focus.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.