UX Trainee

📍 Job Overview

Job Title: UX Trainee

Company: Dentsu

Location: Madrid - Castellana, 94, Spain

Job Type: Part-time, Internship (Fixed Term)

Category: User Experience (UX) Design / Digital Experience Operations

Date Posted: June 15, 2026

Experience Level: Entry-Level / Trainee (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This is an entry-level traineeship focused on User Experience (UX) design principles and practical application within a leading advertising agency.

• The role involves supporting UX research, contributing to the design of digital products and experiences, and collaborating with cross-functional teams.

• It offers a structured learning environment with intensive training and hands-on project involvement, aimed at developing foundational UX skills.

• The position emphasizes a proactive learning attitude and a passion for creativity within the digital and advertising industries.

📝 Enhancement Note: While the original title is "UX Trainee," this role is framed within the broader "Operations" context by focusing on the processes and systems that enable digital experience design and delivery. The skills developed are foundational for roles in Digital Operations, CX Operations, or UX Operations.

📈 Primary Responsibilities

• Assist in conducting user research, including desk research, competitive benchmarking, and analysis of emerging digital experience trends.

• Collaborate with senior UX designers and strategists to define key user journeys, create experience maps, and develop information architectures for digital products.

• Design wireframes and interactive prototypes for websites, applications, and other digital platforms, translating user needs into tangible design concepts.

• Support user testing initiatives, including planning, conducting usability tests, gathering user feedback, and analyzing results to inform design iterations.

• Work closely with creative teams, technology developers, and strategy stakeholders to ensure a cohesive and effective user experience across all touchpoints.

• Contribute to the documentation of UX processes, design decisions, and project deliverables, ensuring clear communication and knowledge sharing.

• Participate in brainstorming sessions and contribute ideas for the continuous improvement of digital experiences and brand engagement strategies.

📝 Enhancement Note: The responsibilities have been expanded from the provided summary to detail the specific tasks and collaborative efforts expected of a UX Trainee, aligning with standard UX design workflows and operations support functions in digital product development.

🎓 Skills & Qualifications

Education:

• Currently enrolled in the final year of a Bachelor's degree or a Master's program in Advertising, Marketing, Digital Design, Human-Computer Interaction (HCI), Psychology, or a related field.

• A Master's degree with a specialization in UX/UI design or a strong focus on user experience is highly preferred. Experience:

• Limited to no professional experience required, as this is a trainee position.

• Prior academic projects, personal projects, or volunteer work demonstrating an interest and foundational understanding of UX principles and design thinking are beneficial. Required Skills:

• Foundational understanding of user research methodologies (e.g., user interviews, surveys, persona creation).

• Ability to contribute to the creation of user journeys, experience maps, and information architecture diagrams.

• Basic proficiency in designing wireframes and low-fidelity prototypes using design tools.

• Familiarity with usability testing principles and gathering user feedback.

• Strong analytical skills to support research and feedback analysis.

• Excellent written and verbal communication skills in Spanish.

• A proactive attitude, eagerness to learn, and a genuine passion for user experience and digital creativity. Preferred Skills:

• Proficiency in English at a B2/C1 level.

• Familiarity with industry-standard UX/UI design and prototyping tools (e.g., Figma, Sketch, Adobe XD, InVision).

• Exposure to collaborative work environments or multidisciplinary team projects.

• Understanding of digital product development lifecycle and agile methodologies.

• Basic knowledge of UI design principles and visual design aesthetics.

📝 Enhancement Note: Qualifications have been detailed to reflect typical requirements for a UX trainee in a professional agency setting, emphasizing academic background, foundational UX knowledge, and essential soft skills. The inclusion of specific design tools is a common expectation for such roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A portfolio showcasing academic projects, personal projects, or conceptual work that demonstrates an understanding of UX principles.

• Examples of user research artifacts, such as personas, user journey maps, or empathy maps.

• Wireframes and interactive prototypes for digital products or features, illustrating the design process from concept to iteration.

• Any examples of user testing or feedback analysis, even if from academic exercises.

• Documentation of design thinking processes and problem-solving approaches applied to specific UX challenges. Process Documentation:

• Ability to assist in documenting UX workflows and design processes.

• Understanding the importance of clear documentation for team collaboration and project handoffs.

• Experience in organizing and presenting design artifacts in a clear and structured manner.

📝 Enhancement Note: For trainee roles, the emphasis is on demonstrating potential and understanding through academic or personal projects rather than extensive professional case studies. The focus is on the candidate's grasp of UX processes and their ability to document and communicate their work.

💵 Compensation & Benefits

Salary Range:

• €500 gross per month. Benefits:

• Intensive training program delivered by industry leaders.

• Hands-on experience working on real projects within a leading advertising agency.

• Collaboration opportunities with multidisciplinary teams (creativity, technology, strategy).

• Access to exclusive training tools and resources, such as Dentsu University.

• Potential for a full-time employment offer upon successful completion of the traineeship (50% of trainees are retained).

• Recognition as a Top Employer and Happy Trainee employer. Working Hours:

• Part-time: Monday to Friday, 9:00 AM to 2:00 PM (25 hours per week).

📝 Enhancement Note: Salary and working hours are explicitly stated. The benefits highlight the developmental aspect of the traineeship, crucial for attracting ambitious junior talent. The potential for conversion to a full-time role is a significant benefit for career progression.

🎯 Team & Company Context

🏢 Company Culture

Industry: Advertising & Communications Technology (MarTech/AdTech)

Company Size: Large (71,000+ employees globally)

Founded: Information not directly provided, but Dentsu is a long-standing global agency network.

Team Structure:

• The trainee will join Dentsu Creative or Isobar, both key creative agencies within the Dentsu network.

• They will work within project-based teams, collaborating with specialists from various disciplines including UX/UI design, creative direction, strategy, account management, and technology.

• The reporting structure will likely involve a direct mentor or team lead within the UX/design department, with broader oversight from agency leadership. Methodology:

• Dentsu emphasizes data-driven creativity and client-centric solutions, leveraging technology and insights to drive impact.

• The agency operates with a focus on integrated campaigns and end-to-end customer experience management (CXM).

• Processes are geared towards agile project delivery, continuous innovation, and measurable results for clients.

Company Website: https://www.dentsu.com/

📝 Enhancement Note: Company context provides insight into Dentsu's global scale, industry leadership, and core business areas. This helps candidates understand the environment they would be entering, highlighting a culture of innovation, client focus, and integrated services.

📈 Career & Growth Analysis

Operations Career Level: Trainee/Internship

Reporting Structure: Reports to a UX Mentor or Team Lead within Dentsu Creative/Isobar, with guidance from senior agency staff.

Operations Impact: While this is a trainee role, the work directly impacts the quality and effectiveness of digital experiences developed for clients, influencing client satisfaction and brand perception. It provides a foundational understanding of how UX design contributes to the operational success of client campaigns and digital products.

Growth Opportunities:

• Skill Specialization: Opportunity to develop deep expertise in UX research, interaction design, information architecture, and usability testing.

• Industry Exposure: Gain comprehensive exposure to the advertising and digital marketing landscape, understanding client business challenges and creative solutions.

• Career Advancement: A significant opportunity for full-time employment with Dentsu Creative or Isobar upon successful completion, leading to roles such as Junior UX Designer, UX Researcher, or Digital Designer.

• Continuous Learning: Access to Dentsu University and internal training programs to enhance skills and stay updated with industry best practices.

📝 Enhancement Note: This section frames the traineeship as a critical stepping stone for a career in UX and digital operations, highlighting the learning potential and the clear pathway to further development and employment within the Dentsu network.

🌐 Work Environment

Office Type: Modern creative agency office environment.

Office Location(s): Madrid - Castellana, 94, Spain. This is a prime business district location in Madrid.

Workspace Context:

• The workspace is designed for collaboration, creativity, and innovation, with opportunities for interaction with diverse teams.

• Access to industry-standard design tools and technology will be provided.

• The environment encourages a dynamic exchange of ideas, supporting both individual work and team-based projects. Work Schedule:

• A structured part-time schedule (25 hours/week, 9 AM - 2 PM) allows for focused work while accommodating academic commitments. This schedule is typical for internships and traineeships.

📝 Enhancement Note: The description of the work environment emphasizes collaboration and creativity, key aspects of agency culture. The specific office location indicates a professional, well-established setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of CV and academic background to assess suitability for the trainee program.

• Portfolio Submission/Review: Candidates will likely be asked to submit a portfolio of academic or personal UX/design work. This will be evaluated for understanding of UX principles, design thinking, and basic execution skills.

• Interview(s): Likely involves one or more interviews with a hiring manager, UX lead, or HR representative. These may include behavioral questions, discussions about motivation, and a review of the candidate's portfolio to assess problem-solving approaches and communication skills.

• Case Study/Challenge (Potential): Some trainee programs may include a small design challenge or case study to evaluate practical application of skills.

Portfolio Review Tips:

• Curate Select Examples: Focus on 2-3 strong projects that best showcase your understanding of UX processes and design thinking.

• Show Your Process: Clearly articulate the problem, your approach, the tools used, your role, and the outcome or learnings for each project.

• Highlight UX Fundamentals: Emphasize research, user needs, journey mapping, wireframing, and testing phases, even if in a conceptual or academic context.

• Be Concise and Clear: Ensure your portfolio is easy to navigate and understand, with clear explanations and visuals.

• Tailor to the Role: While this is a trainee role, demonstrate an understanding of how UX contributes to client business goals and digital experience quality.

Challenge Preparation:

• If a design challenge is given, focus on understanding the core problem and user needs.

• Prioritize a clear approach and logical steps over highly polished visuals for short-term challenges.

• Be prepared to explain your decisions and thought process clearly and concisely.

📝 Enhancement Note: The application process is tailored for an entry-level role, with a strong emphasis on the portfolio as a demonstration of potential and foundational knowledge. Guidance focuses on showcasing the learning process and understanding of UX principles.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: While not explicitly listed, candidates are expected to have familiarity with or a willingness to learn tools such as Figma, Sketch, Adobe XD, or InVision for wireframing and prototyping.

• Research & Analysis: Familiarity with tools for desk research, competitive analysis, and potentially basic survey platforms.

• Collaboration: Experience or familiarity with collaborative platforms like Slack, Microsoft Teams, or project management tools (e.g., Jira, Asana) is beneficial for working with multidisciplinary teams.

Analytics & Reporting:

• Basic understanding of how user data and analytics inform design decisions is a plus. CRM & Automation:

• Not directly relevant to this UX trainee role, but understanding how digital experiences integrate with broader marketing and CRM systems is an asset.

📝 Enhancement Note: Specific tool requirements are inferred based on industry standards for UX design roles. The focus is on familiarity and a willingness to learn, given the trainee nature of the position.

👥 Team Culture & Values

Operations Values:

• Creativity & Innovation: A drive to push boundaries and develop novel solutions for clients.

• Collaboration: Strong emphasis on teamwork and cross-functional partnerships to achieve shared goals.

• Client Focus: Dedication to understanding and exceeding client expectations through impactful work.

• Continuous Improvement: A commitment to learning, adapting, and refining processes and outcomes.

• Data-Driven Decisions: Utilizing insights and research to inform strategic and design choices.

Collaboration Style:

• The agency fosters an open and collaborative environment where ideas are shared freely across departments.

• Expect to work closely with diverse teams, requiring strong communication and interpersonal skills.

• Feedback is an integral part of the process, encouraging constructive dialogue and mutual learning.

📝 Enhancement Note: Dentsu's values and collaboration style are inferred from its positioning as a leading global agency focused on creativity, client success, and integrated services. This highlights the dynamic and team-oriented nature of the work environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Bridging Theory and Practice: Applying academic knowledge to real-world client challenges and agency workflows.

• Fast-Paced Environment: Adapting to the dynamic and often demanding pace of an advertising agency.

• Cross-Functional Communication: Effectively communicating UX concepts and needs to non-UX specialists.

• Receiving and Implementing Feedback: Learning to constructively receive critiques and iterate on designs based on feedback from mentors, team members, and potentially clients.

Learning & Development Opportunities:

• Mentorship: Direct guidance and support from experienced UX professionals.

• Skill Development: Intensive training and practical application of UX tools and methodologies.

• Industry Insights: Gaining exposure to client industries, market trends, and the broader advertising landscape.

• Networking: Building professional connections within Dentsu and the wider industry.

📝 Enhancement Note: Identifying potential challenges helps candidates prepare mentally and strategically. The growth opportunities emphasize the significant learning and development potential inherent in this traineeship.

💡 Interview Preparation

Strategy Questions:

• "Describe a project from your portfolio and walk me through your UX process for it." (Focus on problem identification, user research, design decisions, and outcomes/learnings.)

• "How do you approach understanding user needs for a new digital product?" (Demonstrate knowledge of research methods like interviews, surveys, persona development.)

• "Imagine you need to design a new feature for [a common app, e.g., a social media app]. What would be your first steps?" (Showcase a structured, user-centered approach.)

• "How do you handle constructive criticism on your designs?" (Emphasize openness to feedback and iterative improvement.) Company & Culture Questions:

• "Why are you interested in UX design and specifically at Dentsu?" (Research Dentsu's work, values, and recent campaigns. Connect your interests to their offerings.)

• "What do you know about Dentsu Creative or Isobar?" (Show you've done your homework on the specific agency brands.)

• "How do you see yourself contributing to a multidisciplinary team?" (Highlight collaboration skills and eagerness to learn from others.) Portfolio Presentation Strategy:

• Tell a Story: For each project, explain the context, the problem you were solving, your specific role and contributions, your design process, and the results or key learnings.

• Show, Don't Just Tell: Use visuals (wireframes, prototypes, user flows) effectively to illustrate your design thinking.

• Be Honest About Limitations: For academic or personal projects, acknowledge any constraints or areas for future improvement. This shows self-awareness.

• Focus on Process: Emphasize how you arrived at your design solutions, not just the final output.

📝 Enhancement Note: Interview preparation advice is tailored to a UX trainee role, focusing on demonstrating fundamental UX knowledge, a strong learning attitude, and an understanding of how UX fits into a creative agency context.

📌 Application Steps

To apply for this operations-focused UX Trainee position:

• Submit your application through the provided Workday link.

• Tailor your CV: Highlight relevant coursework, academic projects, and any experience demonstrating your interest in UX, design, or user research. Use keywords from the job description.

• Prepare your Portfolio: Curate your best 2-3 UX/design projects (academic or personal). Be ready to articulate your process, role, and learnings for each. Ensure it's easily accessible (e.g., PDF, personal website, Behance).

• Research Dentsu: Familiarize yourself with Dentsu Creative and Isobar's work, their clients, and their company values. Understand how their creative output aligns with user-centered design principles.

• Practice Interview Responses: Prepare answers for common UX trainee interview questions, focusing on demonstrating your foundational knowledge, problem-solving skills, and enthusiasm for learning.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---