UX RESEARCHER H/F

📍 Job Overview

Job Title: UX RESEARCHER H/F

Company: NEXTON

Location: Paris, Île-de-France, France

Job Type: Temps complet (Full-time)

Category: UX Research / Design Operations

Date Posted: 2026-08-18

Experience Level: Mid-level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Spearhead user research initiatives, focusing on quantitative and qualitative methodologies to inform product development strategies.

• Collaborate closely with cross-functional teams, including product, design, and development, to ensure user-centricity throughout the product lifecycle.

• Contribute to the enhancement of internal digital products by gathering user feedback and translating insights into actionable recommendations.

• Facilitate design thinking workshops and contribute to the evolution of the overall UX strategy for NEXTON's digital offerings.

📝 Enhancement Note: This role is positioned within a consulting firm (ESN), suggesting a need for adaptability and strong client-facing communication skills, even for internal product development. The emphasis on improving internal digital products implies a focus on employee experience (EX) as well as user experience (UX).

📈 Primary Responsibilities

• Design, plan, and execute user research studies, including usability testing, user interviews, surveys, and ethnographic research, employing both quantitative and qualitative methods.

• Analyze and synthesize research findings into clear, concise, and actionable insights, presenting them to stakeholders in a compelling manner to drive product decisions.

• Collaborate with product managers, designers, and developers to integrate user feedback into product roadmaps and design iterations, ensuring alignment with business objectives.

• Facilitate and participate in design thinking sessions, collaborative workshops, and brainstorming activities to foster innovation and user-centered problem-solving.

• Contribute to the development and refinement of the company's UX strategy, advising on best practices, emerging trends, and user research methodologies.

• Manage research projects from inception to completion, including defining research objectives, selecting appropriate methodologies, recruiting participants, conducting research, and reporting findings.

• Maintain and leverage a deep understanding of user needs, behaviors, and pain points to advocate for the user throughout the product development process.

📝 Enhancement Note: The description highlights a hybrid methodology (quantitative and qualitative) and involvement in "design thinking" and "collaborative workshops," indicating a need for a researcher who can not only gather data but also facilitate ideation and co-creation processes. The focus on internal product improvement suggests a strategic role in shaping the employee digital experience.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Design, or a related field is typically expected for UX research roles.

Experience: Significant experience (2-5 years) in UX research methodologies, user testing, and UX project management. Proven ability to evaluate prototype quality from concept to detailed digital design.

Required Skills:

• UX Research Methodologies: Expertise in a wide range of qualitative (e.g., interviews, contextual inquiry, usability testing) and quantitative (e.g., surveys, analytics analysis, A/B testing) research techniques.

• Project Management: Proven ability to manage UX research projects from planning and recruitment to execution and reporting, adhering to timelines and budgets.

• Prototyping Evaluation: Skill in assessing the usability and effectiveness of prototypes at various stages of development.

• Digital Culture: Strong understanding of digital products, technologies, and user interaction patterns.

• Problem-Solving: Aptitude for identifying complex user problems and developing innovative solutions.

• Interpersonal Skills: Excellent relational skills and ability to work effectively within multidisciplinary teams.

• Tool Proficiency: Mastery of

Optimal Workshop, UserTesting.com, Hotjar, Crazy Egg, and Figma.

Preferred Skills:

• Experience in a consulting or ESN (Enterprise Services Network) environment.

• Familiarity with agile development methodologies.

• Knowledge of data analysis tools beyond those listed.

• Experience in developing and iterating on UX strategy.

• Strong presentation and storytelling skills for communicating research findings.

📝 Enhancement Note: The specific mention of tools like Optimal Workshop (card sorting, tree testing), UserTesting.com (remote usability testing), Hotjar/Crazy Egg (behavior analytics, heatmaps), and Figma (design and prototyping) strongly indicates the expected technical proficiency. The "significant experience" combined with specific tool requirements suggests a mid-level to senior-junior role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a portfolio showcasing a range of UX research projects, highlighting your role and contributions.

• Include case studies that detail the research process, methodologies employed, and the impact of your findings on product design and user experience.

• Present examples of how you have evaluated prototypes and provided actionable feedback to improve their quality.

• Showcase experience with quantitative and qualitative data synthesis, translating raw data into clear, user-centered insights.

• Provide evidence of collaboration with design and development teams, illustrating how you integrated user feedback into iterative design processes. Process Documentation:

• Detail your approach to planning and executing user research studies, including participant recruitment strategies and ethical considerations.

• Illustrate how you document and share research findings, including reports, presentations, and interactive dashboards.

• Explain your process for facilitating design thinking and collaborative workshops, emphasizing how you guide teams toward user-centered outcomes.

• Describe how you contribute to the definition and evolution of UX strategy, using research to inform long-term product vision.

📝 Enhancement Note: For a UX Researcher role, a portfolio is crucial. It should clearly articulate the research questions, methodologies, participant profiles, key findings, and, most importantly, the impact of the research on product improvements or strategic decisions. Demonstrating proficiency with the specified tools within these case studies will be vital.

💵 Compensation & Benefits

Salary Range: For a UX Researcher with 2-5 years of experience in Paris, France, the estimated salary range is €45,000 - €65,000 per year. This estimate is based on industry benchmarks for similar roles in major European tech hubs, considering the cost of living in Paris and the specific requirements of the position.

Benefits:

• Dynamic communities: Access to internal professional communities for networking and knowledge sharing.

• Meet Ups: Opportunities to attend regular meetups for skill development and industry insights.

• Professional Training: Access to ongoing training programs to enhance skills and career progression.

• Sports and festive events: Company-sponsored activities for employee well-being and team building.

• Sustainable mobility package: Support for eco-friendly commuting.

• Latest generation mobile phone: Provision of a modern mobile device for professional use.

Working Hours: 40 hours per week, typical for full-time employment in France.

📝 Enhancement Note: The salary range is an estimation based on general market data for UX Researchers in Paris. Actual compensation may vary based on the candidate's specific experience, qualifications, and negotiation. The benefits listed are directly from the provided text, emphasizing professional development and work-life balance initiatives.

🎯 Team & Company Context

🏢 Company Culture

Industry: The company operates within the Digital Services/IT Consulting (ESN) sector, with a strong focus on digital transformation, design, and innovation for large enterprise clients and pure players.

Company Size: Over 450 experts, indicating a medium-to-large sized consulting firm that has grown significantly since its founding in 2011. This size suggests a structured organization with established processes but also enough agility to foster diverse expertise.

Founded: Established in 2011, NEXTON has over a decade of experience in the digital consulting space, building a reputation and a substantial client base.

Team Structure:

• The UX Researcher will be part of a diverse team of over 450 experts specializing in digital, design, agile, product, and development.

• They will work in close collaboration with internal project teams, implying a matrixed structure where operational teams support various client-facing projects.

• The role involves constant communication with other teams, highlighting a collaborative and cross-functional work environment. Methodology:

• NEXTON emphasizes a hybrid approach, combining the expertise of a consulting firm, the creativity of an agency, and the dynamism of an ESN.

• The UX Researcher will employ a hybrid methodology using both quantitative and qualitative research methods.

• There is a strong emphasis on design thinking, collaborative workshops, and strategic UX development.

Company Website: www.nexton.com

📝 Enhancement Note: Being part of an ESN means exposure to a variety of clients and projects, fostering rapid learning and skill development. The company culture appears to value expertise, innovation, and collaboration, creating an ecosystem rich in knowledge and diverse skills.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-level UX Researcher, requiring significant experience (2-5 years) and the ability to independently manage research projects and contribute strategically. It's a hands-on role focused on execution and analysis, with opportunities to influence strategy.

Reporting Structure: While not explicitly defined, the UX Researcher will work in "close collaboration with the entire internal team" and provide "methodological and organizational support in User Research to project teams." This suggests reporting to a UX Lead, Design Manager, or Head of Product/Design, with direct interaction with project managers and product owners.

Operations Impact: The UX Researcher's impact is centered on enhancing internal digital products used by all site employees. This directly contributes to employee productivity, satisfaction, and overall operational efficiency by ensuring user-friendly and effective digital tools. Their work also informs the broader UX strategy, shaping how digital experiences are perceived and delivered within the company.

Growth Opportunities:

• Specialization: Deepen expertise in specific research methodologies (e.g., generative research, behavioral economics in UX) or toolsets.

• Leadership: Progress to a Senior UX Researcher role, leading larger research initiatives, mentoring junior researchers, and taking on more strategic UX planning.

• Management: Transition into a UX Manager or Head of Design role, overseeing research teams and contributing to organizational UX strategy.

• Cross-functional Mobility: Leverage UX expertise in related fields such as Product Management, Service Design, or Agile Coaching.

• Client-Facing Expertise: Develop skills in presenting research and UX strategy to external clients, a common path in consulting.

📝 Enhancement Note: The company's growth since 2011 and its focus on developing talent through communities and training suggest a supportive environment for career advancement. The role offers a clear path from execution to strategic contribution and potential leadership within the design and product operations function.

🌐 Work Environment

Office Type: The role is based in Paris and is described as "On-site," indicating a traditional office-based work environment.

Office Location(s): Paris, France, specifically within the Île-de-France region. Further details on specific office amenities or accessibility are not provided but are typical for a major metropolitan area.

Workspace Context:

• The workspace is designed for collaboration, with the UX Researcher working in "close collaboration with the entire internal team" and participating in "collaborative workshops."

• Access to essential UX tools such as Optimal Workshop, UserTesting.com, Hotjar, Crazy Egg, and Figma will be provided, facilitating efficient research and design processes.

• Opportunities for interaction with diverse, multidisciplinary teams (digital, design, agile, product, development) are inherent to the role.

Work Schedule: A standard 40-hour work week is expected, typical for full-time positions in France. While the role is on-site, the emphasis on collaboration and internal product improvement may allow for some flexibility in daily task management, provided research deadlines and workshop facilitation needs are met.

📝 Enhancement Note: The on-site requirement in Paris suggests a vibrant work environment within a major European city, offering access to professional networks and cultural experiences. The collaborative nature of the workspace is key to the role's success in facilitating cross-functional understanding and driving user-centered design.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess your experience, skills, and alignment with the role's requirements. Be prepared to highlight your most impactful UX research projects.

• Technical Interview: This will likely involve a deeper dive into your UX research methodologies, tool proficiency (especially Optimal Workshop, UserTesting.com, Hotjar, Crazy Egg, Figma), and how you approach problem-solving. Expect scenario-based questions.

• Portfolio Presentation/Case Study: You may be asked to present a specific case study from your portfolio, detailing your process, findings, and the impact of your work. Focus on clarity, storytelling, and demonstrating how you translated insights into actionable product improvements.

• Cultural Fit Interview: An opportunity to discuss your collaborative style, how you work within multidisciplinary teams, and your understanding of NEXTON's culture and values.

• Final Interview: Potentially with a senior leader to discuss your career aspirations and overall fit within the company.

Portfolio Review Tips:

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your research (e.g., "Usability improvements led to a X% reduction in task completion time," or "New feature based on research increased user engagement by Y%").

• Showcase Process: Clearly articulate your research process for each project, including the problem statement, your approach, the tools used, and the rationale behind your methodological choices.

• Highlight Collaboration: Emphasize how you worked with designers, developers, and product managers. Show examples of how your research influenced their work and led to better outcomes.

• Tool Proficiency: Integrate examples of how you used Optimal Workshop, UserTesting.com, Hotjar, Crazy Egg, and Figma to gather insights and inform design decisions.

• Problem-Solving Focus: Frame your projects around the problems you solved for users and the business.

Challenge Preparation:

• Be ready for a hypothetical research challenge, perhaps involving improving an internal digital tool. Prepare to outline your approach, potential methodologies, and key questions you would ask.

• Practice articulating complex research findings concisely and persuasively.

• Be prepared to discuss your understanding of Design Thinking and how you facilitate collaborative sessions.

📝 Enhancement Note: Given the focus on internal product improvement and collaboration, interviewers will likely probe how you manage stakeholder expectations, communicate findings to non-researchers, and advocate for the user within a corporate structure. A strong portfolio that demonstrates tangible outcomes is essential.

🛠 Tools & Technology Stack

Primary Tools:

• Optimal Workshop: For information architecture testing (e.g., card sorting, tree testing) to understand user mental models and optimize navigation.

• UserTesting.com: For remote moderated and unmoderated usability testing, allowing for rapid feedback on prototypes and live products.

• Hotjar / Crazy Egg: For behavioral analytics, providing heatmaps, session recordings, and conversion funnels to understand user interactions on digital interfaces.

• Figma: For collaborative design, prototyping, and potentially for annotating research findings directly within design files.

Analytics & Reporting:

• While not explicitly listed, expect to utilize general analytics platforms (e.g., Google Analytics) for quantitative data and potentially BI tools for dashboard creation and reporting on user behavior trends.

• Proficiency in synthesizing data from various sources into comprehensive reports and presentations. CRM & Automation:

• Not directly relevant to core UX research, but understanding how user data is managed within CRM systems or how user feedback is automated through platforms could be beneficial for context.

📝 Enhancement Note: The explicit mention of Optimal Workshop, UserTesting.com, Hotjar, Crazy Egg, and Figma indicates these are the core tools the candidate is expected to be proficient with. Familiarity with broader analytics platforms and reporting tools will also be advantageous.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental commitment to understanding and advocating for the user in all product development decisions.

• Collaboration: A strong emphasis on working effectively within multidisciplinary teams, fostering open communication and shared ownership.

• Innovation: Encouraging creative problem-solving and the exploration of new ideas through methods like design thinking.

• Data-Driven Approach: Utilizing both quantitative and qualitative data to inform strategies and measure impact, driving efficiency and effectiveness.

• Continuous Improvement: A culture of learning and development, evident through communities, meetups, and training opportunities, applied to both personal growth and product enhancement.

Collaboration Style:

• Cross-functional Integration: The UX Researcher is expected to be deeply embedded with project teams, acting as a bridge between user needs and product/design/development efforts.

• Process Review & Feedback: A culture that likely encourages constructive feedback loops to refine research methodologies and product designs.

• Knowledge Sharing: Through internal communities and meetups, there's a drive to share best practices and learnings across the organization, fostering a collective growth mindset.

📝 Enhancement Note: The company's description as a place where "consulting, creativity, and ESN dynamics converge" suggests a culture that values both rigorous analysis and innovative thinking. The emphasis on internal communities and development opportunities points to a supportive environment for professional growth and collaboration.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Internal & Client Needs: As an ESN, NEXTON balances client work with internal development. The UX Researcher may need to navigate priorities between these areas.

• Driving Change: Influencing product roadmaps and design decisions within internal teams requires strong communication, persuasion, and data advocacy skills.

• Methodology Adaptation: Applying appropriate quantitative and qualitative methods to diverse internal product challenges, potentially with limited resources or timelines.

• Staying Current: The fast-paced nature of UX and digital product development requires continuous learning to keep up with new tools, techniques, and user behaviors.

Learning & Development Opportunities:

• Operations Skill Advancement: Deepen expertise in advanced research techniques, data analysis, and UX strategy development.

• Industry Conference & Certification: Opportunities to attend industry events and pursue certifications in UX research or related fields.

• Mentorship & Leadership: Access to mentorship programs and potential pathways to lead research initiatives or manage junior team members.

• Exposure to Diverse Projects: Working within an ESN provides exposure to various industries and digital product challenges, broadening experience.

📝 Enhancement Note: The challenges are framed around the unique context of an ESN and the inherent complexities of driving user-centered change. The growth opportunities highlight pathways for specialization, leadership, and continuous professional development, supported by the company's investment in its employees.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used quantitative and qualitative data to solve a complex user problem. What was your process, and what was the outcome?" (Focus on methodology, synthesis, and impact).

• "How would you approach improving the user experience of an internal tool like [example of an internal tool, e.g., an HR portal, project management software] at NEXTON?" (Demonstrate your research planning, methodology selection, and stakeholder engagement approach).

• "How do you ensure your UX research findings are effectively communicated and acted upon by design and development teams?" (Highlight your collaboration, presentation, and advocacy skills). Company & Culture Questions:

• "What attracts you to NEXTON, and how do you see yourself contributing to our culture of innovation and collaboration?" (Research NEXTON's values, mission, and recent projects. Connect your skills to their stated goals).

• "Describe your experience working within multidisciplinary teams. How do you handle disagreements or conflicting priorities?" (Focus on teamwork, communication, and problem-solving).

• "How do you stay updated on the latest UX research trends and tools?" (Show your commitment to continuous learning). Portfolio Presentation Strategy:

• Structure: For each case study, clearly outline: Problem -> Your Role -> Research Questions -> Methodology -> Participants -> Key Findings -> Recommendations -> Impact/Outcome.

• Visuals: Use mockups, screenshots, and clear charts/graphs to illustrate your process and findings.

• Storytelling: Weave a narrative around each project, emphasizing the user's journey and how your insights made a difference.

• Tool Integration: Naturally weave in how you used Optimal Workshop, UserTesting.com, Hotjar, Crazy Egg, and Figma to achieve results.

• Conciseness: Be prepared to present key points effectively and answer detailed questions.

📝 Enhancement Note: Be prepared to discuss your experience with internal product development if you have it, as this is a key focus of the role. Highlight your ability to translate user needs into tangible improvements that enhance productivity and satisfaction for employees.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided SmartRecruiters link.

• Tailor your CV: Highlight your experience with UX research methodologies, project management, and specifically mention your proficiency with Optimal Workshop, UserTesting.com, Hotjar, Crazy Egg, and Figma. Quantify achievements where possible.

• Curate your Portfolio: Select 2-3 of your most impactful UX research projects that best showcase your skills in quantitative and qualitative research, prototype evaluation, and collaboration. Ensure your portfolio clearly articulates the problem, your process, findings, and the resulting impact.

• Prepare for Presentation: Practice presenting one of your portfolio case studies concisely and engagingly, focusing on storytelling and demonstrating how your research led to actionable improvements.

• Research NEXTON: Understand their client base, company culture, and the types of digital transformation projects they undertake. Be ready to articulate why you are a good fit for their environment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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