UX Researcher - Dutch speaking

📍 Job Overview

Job Title: UX Researcher - Dutch Speaking

Company: Picnic

Location: Amsterdam, North Holland, Netherlands

Job Type: Full-time

Category: User Experience Research / Product Development

Date Posted: 2026-08-05

Experience Level: 0-3 Years

Remote Status: On-site

🚀 Role Summary

• Lead end-to-end UX research initiatives, from planning and execution to analysis and presentation of findings.

• Collaborate closely with Data Analysts, Product Owners, and Designers to enhance the user experience of Picnic's digital products.

• Conduct regular user interviews and prototype testing to gather deep insights into customer behavior and needs.

• Translate complex user data and feedback into actionable hypotheses and strategic recommendations for product improvement.

• Act as the voice of the customer, ensuring that user needs are central to product development cycles.

📝 Enhancement Note: This role is positioned as an entry-to-mid-level UX Researcher, focusing on hands-on execution and direct collaboration within product teams. The emphasis on "0-3 years of experience" and "MSc degree" suggests a blend of academic foundation and practical application, requiring candidates to demonstrate foundational research skills and a capacity for rapid learning and adaptation within a fast-paced environment. The requirement for Dutch fluency indicates a need for direct interaction with local users and internal stakeholders.

📈 Primary Responsibilities

• Initiate, plan, and execute diverse research activities, including user interviews, usability testing, and surveys, to uncover user needs and pain points.

• Design and conduct experiments to test hypotheses and explore new product features or improvements.

• Collaborate weekly with designers to test and iterate on prototypes, providing critical feedback to refine user flows and interfaces.

• Document research sessions meticulously and present clear, concise, and actionable insights to both consumer-facing and employee-facing teams.

• Analyze qualitative and quantitative user behavior data to identify trends, patterns, and opportunities for enhancing the overall customer experience.

• Actively engage with customers to understand their challenges and inform product strategy, serving as a key advocate for user-centric design.

• Contribute to the continuous improvement of UX research methodologies and the overall UX team's capabilities.

• Investigate and frame complex questions, such as improving customer service accessibility, understanding food purchasing decisions, or enhancing runner safety during deliveries.

📝 Enhancement Note: The responsibilities highlight a hands-on approach to UX research, requiring the candidate to be comfortable with direct user interaction and data analysis. The emphasis on weekly collaboration with designers and presenting to multiple teams indicates a need for strong communication and interpersonal skills. The expectation to "experiment with research approaches" suggests a desire for proactive problem-solving and innovation in research methods.

🎓 Skills & Qualifications

Education: MSc degree in a relevant field such as Industrial Design, Human Computer Interaction Design, Product Design, or a related discipline.

Experience: 0-3 years of experience in a UX Researcher role, with a strong portfolio demonstrating end-to-end product thinking and experience solving problems for users at scale.

Required Skills:

• Proficiency in conducting UX research methodologies (e.g., interviews, usability testing, surveys).

• Strong ability to collaborate with cross-functional teams, including Product Owners, Designers, and Data Analysts.

• Excellent communication skills, with the ability to present insights effectively and succinctly to diverse audiences.

• Analytical mindset with familiarity in interpreting and visualizing data using tools like Excel.

• Ability to reason at a high level, quickly understanding and discussing both business and technical concepts.

• Fluency in both Dutch and English, enabling effective communication with local users and international teams.

• Flexibility and an agile approach, with a demonstrated ability to learn and adapt quickly.

• Creativity and a passion for details, with an aptitude for outside-the-box thinking. Preferred Skills:

• Affinity for or previous experience with digital design tools and workflows.

• Familiarity with advanced data analysis techniques beyond basic Excel interpretation.

• Experience in the e-commerce or grocery delivery industry.

📝 Enhancement Note: The "0-3 years" experience combined with an "MSc degree" suggests that candidates with strong academic backgrounds and internship/early-career experience will be well-suited. The emphasis on a "strong portfolio showcasing end-to-end product thinking" is critical, indicating that practical application of research skills is highly valued. The analytical requirement is framed as being "familiar with Excel" and knowing "how to visualize and interpret data," which is typical for early-career roles, implying a focus on foundational data literacy rather than advanced statistical modeling.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate end-to-end product thinking within your portfolio, showcasing the entire research lifecycle from problem definition to solution validation.

• Include case studies that highlight how you've solved real problems for users at scale, with clear evidence of impact.

• Showcase your ability to collaborate with product teams and integrate research findings into design and development processes.

• Present examples of how you've translated complex user insights into testable hypotheses and actionable recommendations. Process Documentation:

• Clearly outline your research process for each case study, detailing methodologies used, participant recruitment, and data analysis techniques.

• Provide examples of how you've documented research sessions and synthesized findings into digestible reports or presentations.

• Demonstrate how your research has directly informed product decisions and contributed to measurable improvements in user experience or business metrics.

📝 Enhancement Note: The portfolio requirement is central to this role, especially for candidates with limited professional experience. The emphasis is on demonstrating a structured approach to research, problem-solving capabilities, and the ability to articulate the impact of their work on product development and user outcomes. Candidates should be prepared to walk through their projects, explaining their thought process, methodology, and the results achieved.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for UX Researchers with 0-3 years of experience in Amsterdam, the estimated annual salary range is €45,000 - €65,000. This range accounts for the cost of living in Amsterdam, the specific requirements of the role (e.g., Dutch fluency), and the typical compensation for entry to mid-level positions in the tech and e-commerce sectors.

Benefits:

• Freshly prepared daily lunches, coffee, and snacks provided in the office.

• Discounted health insurance through a partnership with CZ (5-15% discount).

• Discounted bike rental plan through Lease a Bike for purchasing a new (e)bike.

• Opportunities for personal development through Lepaya courses and Academy trainings.

• Free access to psychologists and courses for mental wellbeing support via OpenUp.

• 25 annual holidays.

• Coverage of travel expenses.

• Pension plan contribution.

• Company-provided phone and laptop.

Working Hours: Full-time position, typically around 40 hours per week, with an agile approach allowing for flexibility within the context of on-site work requirements.

📝 Enhancement Note: Salary estimation is based on publicly available data for UX Researcher roles in Amsterdam, considering the specified experience level (0-3 years) and the required Dutch language proficiency. Benefits are comprehensive, reflecting a strong employee support package common in the tech industry in the Netherlands, with specific emphasis on daily employee well-being and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce / Grocery Delivery Technology. Picnic operates in the rapidly evolving online grocery sector, leveraging technology and data to disrupt traditional retail models. This industry context means a focus on efficiency, scalability, and customer convenience.

Company Size: Picnic is a rapidly growing tech company, indicated by its active hiring and expansion. This implies a dynamic environment where processes are often evolving, and there's a strong emphasis on innovation and teamwork. For operations professionals, this means opportunities to shape processes and systems.

Founded: Picnic was founded in 2015. Its relatively recent founding suggests a startup culture that has matured into a scale-up, likely retaining elements of agility, innovation, and a strong mission-driven approach.

Team Structure:

• The UX Researcher will be part of a product development team, working closely with Data Analysts, Product Owners, and Designers. This suggests a collaborative, cross-functional structure where research insights are integrated directly into the product lifecycle.

• The reporting structure likely places the UX Researcher within a UX or Product Design team, with potential dotted-line reporting to a Product Manager or Head of Product.

• Collaboration is expected to be frequent and direct, with a focus on shared ownership of product outcomes. Methodology:

• Data-driven decision-making is core, with UX research findings expected to be grounded in user behavior and qualitative insights.

• Agile methodologies are employed, requiring flexibility, iterative development, and continuous feedback loops.

• A strong emphasis on customer focus and user-centricity guides product development and process improvements.

Company Website: https://www.trypicnic.com/

📝 Enhancement Note: Picnic's position as a tech-driven disruptor in the grocery sector implies a culture that values innovation, speed, and a data-informed approach. The company's relatively young age suggests an environment that is still building and refining its operational frameworks, offering UX researchers a chance to make a significant impact.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as an entry-level to early-mid-career UX Researcher. It requires foundational knowledge and practical application of research methodologies, with a strong emphasis on learning and contributing to ongoing projects. The scope involves hands-on research execution and direct collaboration within product teams.

Reporting Structure: The UX Researcher will likely report to a Lead UX Designer, Head of UX, or a Product Manager. They will work closely with designers, product owners, and data analysts, forming a core part of the product development pod. This structure encourages direct communication and rapid feedback loops.

Operations Impact: The UX Researcher's insights will directly influence product strategy, feature development, and the overall customer experience. By understanding user needs and behaviors, they will help Picnic optimize its app, delivery processes, and customer service, contributing to user satisfaction, retention, and business growth.

Growth Opportunities:

• Specialization: Develop deeper expertise in specific research methodologies (e.g., advanced qualitative techniques, quantitative analysis, service design).

• Leadership: Progress to a Senior UX Researcher role, mentoring junior researchers, leading larger research initiatives, and influencing product strategy at a higher level.

• Cross-functional Movement: Potentially transition into Product Management or Design roles by leveraging a deep understanding of user needs and product development processes.

• Skill Development: Continuous learning opportunities through internal training, external courses (Lepaya, Academy), and potentially conferences, focusing on advanced research techniques, data analysis, and design thinking.

📝 Enhancement Note: The growth trajectory for this role emphasizes deepening UX research skills and potentially moving into more senior or strategic roles within product development. The company's growth also presents opportunities for career progression as the internal structure expands.

🌐 Work Environment

Office Type: The role is explicitly stated as "Open and available to work on-site fulltime." This indicates a traditional office-based work environment designed for close collaboration.

Office Location(s): Amsterdam, North Holland, Netherlands. This location offers a vibrant urban setting with good public transport links.

Workspace Context:

• The office environment is designed to foster collaboration, with proximity to other product teams (Data Analysts, Product Owners, Designers).

• Access to necessary tools and technology will be provided, including a company laptop and phone.

• Regular face-to-face interaction with team members and stakeholders is expected, facilitating dynamic discussions and quick problem-solving.

Work Schedule: While a standard full-time schedule (approx. 40 hours/week) is expected, Picnic's mention of an "Agile approach" and "Flexibility" suggests that work hours may accommodate project needs, but the core requirement is on-site presence.

📝 Enhancement Note: The "on-site fulltime" requirement is a key differentiator. This suggests that Picnic values in-person collaboration and the spontaneous interactions that occur in a shared physical workspace. Candidates should be prepared for a fully office-based role in Amsterdam.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call to assess basic qualifications, language proficiency (Dutch/English), and alignment with the role's core requirements.

• Portfolio Presentation: Candidates will likely present their portfolio, walking through 1-2 key projects that demonstrate their end-to-end research process, problem-solving skills, and impact. Expect questions about methodology, challenges, and outcomes.

• Skills Assessment/Case Study: A practical exercise or case study might be given to assess research planning, analysis, or communication skills. This could involve analyzing a small dataset, outlining a research plan for a given problem, or critiquing a prototype.

• Team/Stakeholder Interviews: Meetings with potential team members (Designers, Product Owners, Data Analysts) and hiring managers to evaluate collaboration style, cultural fit, and deeper understanding of UX principles.

• Final Interview: A concluding discussion with senior leadership to assess strategic thinking and overall suitability for the role and company.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best showcase your end-to-end research process, problem-solving abilities, and impact at scale. Prioritize projects that align with Picnic's business (e.g., e-commerce, logistics, user engagement).

• Tell a Story: Structure each case study with a clear narrative: the problem, your approach (methodology, tools), your role, the insights discovered, the solutions proposed, and the impact/outcomes. Quantify results whenever possible.

• Highlight Collaboration: Demonstrate how you worked with other teams (designers, PMs, engineers) and how your research influenced their work.

• Showcase Dutch Context: If possible, include projects that involved Dutch users or addressed culturally specific needs.

• Be Prepared for Questions: Anticipate questions about your decision-making process, trade-offs made, and how you handled challenging situations or unexpected findings.

Challenge Preparation:

• Research Planning: Be ready to outline a research plan for a hypothetical problem relevant to Picnic (e.g., improving checkout conversion, enhancing runner efficiency, understanding customer meal planning).

• Data Interpretation: Practice interpreting sample qualitative or quantitative data and formulating actionable insights.

• Communication: Prepare to articulate complex ideas clearly and concisely, both verbally and visually, in both Dutch and English.

📝 Enhancement Note: The interview process is expected to be thorough, with a strong emphasis on evaluating practical skills through portfolio review and potential case studies. Candidates should prepare to demonstrate not only their research capabilities but also their ability to integrate into a collaborative product team and communicate effectively in Dutch.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: While specific tools aren't listed, expect to use common UX research platforms for usability testing, surveys, and remote interviews (e.g., UserTesting, Maze, SurveyMonkey, Typeform).

• Prototyping Tools: Collaboration with designers will involve tools like Figma, Sketch, or Adobe XD. Familiarity with reviewing and providing feedback on prototypes within these tools is beneficial.

• Productivity Suites: Google Workspace (Docs, Sheets, Slides) or Microsoft Office Suite (Word, Excel, PowerPoint) for documentation, data analysis, and presentations.

Analytics & Reporting:

• Data Analysis: Familiarity with Excel is explicitly mentioned. Experience with data visualization tools (e.g., Tableau, Power BI, or even advanced Excel charting) to present findings effectively would be advantageous.

• User Behavior Analytics: Exposure to tools like Google Analytics, Mixpanel, or Amplitude, which track user interactions within digital products, would be a plus.

CRM & Automation:

• While not directly a CRM role, understanding how user feedback integrates into customer relationship management and product development pipelines is valuable.

• Experience with agile project management tools like Jira or Asana for task tracking and workflow management is likely relevant.

📝 Enhancement Note: The technology stack emphasizes foundational tools for research, design collaboration, and data analysis. The explicit mention of Excel suggests that advanced statistical software might not be a prerequisite, but a strong ability to interpret and visualize data using standard tools is essential. Familiarity with agile project management tools will aid in collaboration.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Deep empathy for the end-user is paramount, driving all research and product decisions. This means prioritizing user needs and ensuring their voice is heard.

• Data-Driven Innovation: A commitment to using both qualitative insights and quantitative data to inform hypotheses and validate product improvements.

• Collaboration & Teamwork: A strong emphasis on working together across disciplines (Product, Design, Data) to achieve shared goals. Open communication and mutual respect are key.

• Agility & Adaptability: The ability to adapt quickly to changing priorities, experiment with new approaches, and learn on the go in a fast-paced environment.

• Bias for Action: A proactive mindset, taking initiative to identify problems, propose solutions, and drive research forward.

Collaboration Style:

• Cross-functional Integration: Expect close daily collaboration with Product Owners, Designers, and Data Analysts within product teams. This involves shared understanding of goals and active participation in team rituals.

• Constructive Feedback: A culture that values open and honest feedback, both giving and receiving, to continuously improve research processes and product outcomes.

• Knowledge Sharing: Encouragement to share learnings and insights across teams, fostering a collective understanding of user behavior and product performance.

📝 Enhancement Note: Picnic's culture likely reflects a fast-paced, innovative tech environment with a strong emphasis on collaboration and user-centricity. The values highlight the importance of data, teamwork, and adaptability, which are crucial for success in a growing e-commerce company.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research Rigor with Speed: In a fast-paced environment, finding the right balance between conducting thorough research and meeting tight product development timelines.

• Scaling Research: As Picnic grows, ensuring research methodologies can scale effectively to cover a widening range of user needs and product areas.

• Synthesizing Diverse Data: Effectively integrating insights from various research methods and data sources to form a cohesive understanding of the user.

• Influencing Stakeholders: Communicating research findings in a compelling way that drives adoption and action from diverse stakeholders with varying priorities.

Learning & Development Opportunities:

• Methodology Expansion: Opportunities to learn and apply new UX research techniques, potentially including advanced qualitative methods, mixed-methods research, or specific analytical tools.

• Industry Immersion: Deep dive into the e-commerce and grocery delivery sector, understanding the unique challenges and opportunities within this market.

• Cross-functional Skill Development: Gaining a broader understanding of product management, design principles, and data analysis through close collaboration.

• Mentorship: Potential to receive guidance from senior members of the product or design teams, aiding in career progression.

📝 Enhancement Note: The challenges are typical for a UX Researcher in a growing tech company, emphasizing the need for adaptability and strong communication. Growth opportunities are tied to expanding research expertise, understanding the business domain, and developing cross-functional skills.

💡 Interview Preparation

Strategy Questions:

• "How would you approach researching a new feature for our app, for example, a personalized meal planning tool?" (Focus on your research process, methodology selection, and how you'd define success metrics).

• "Describe a time you had to present challenging user insights to a team that was resistant to the findings. How did you handle it?" (Assess your communication, persuasion, and stakeholder management skills).

• "How do you balance the need for deep, qualitative insights with the speed required in an agile product development cycle?" (Evaluate your understanding of trade-offs and pragmatic research approaches). Company & Culture Questions:

• "Why are you interested in UX research at Picnic specifically?" (Showcase your understanding of Picnic's mission, market, and how your skills align).

• "How do you ensure you remain the voice of the customer when collaborating with product teams who have their own priorities?" (Assess your advocacy skills and understanding of user-centricity).

• "What are your thoughts on the challenges and opportunities in the online grocery delivery market from a user experience perspective?" (Demonstrate industry awareness and strategic thinking). Portfolio Presentation Strategy:

• Structure is Key: For each case study, clearly articulate the problem, your specific role and responsibilities, the research questions, your chosen methodologies, key findings, actionable recommendations, and the impact of your work.

• Visuals Matter: Use wireframes, mockups, quotes, and data visualizations to bring your research to life and make your findings memorable.

• Focus on Impact: Quantify the results of your research whenever possible (e.g., "reduced task completion time by X%", "increased user satisfaction by Y%").

• Be Ready for Deep Dives: Prepare to answer detailed questions about your methodology, participant recruitment, data analysis, and any challenges encountered.

• Practice Your Pitch: Rehearse your presentation to ensure it flows well, stays within the allotted time, and clearly communicates your value.

📝 Enhancement Note: Preparation should focus on demonstrating a structured, impact-driven approach to UX research, strong communication skills in both Dutch and English, and a genuine understanding of Picnic's business context. The portfolio presentation is a critical component, so ample practice is advised.

📌 Application Steps

To apply for this UX Researcher position at Picnic:

• Submit your application through the provided link on the Picnic jobs portal.

• Curate Your Portfolio: Select 2-3 of your strongest projects that best demonstrate your end-to-end UX research process, problem-solving skills, and impact. Tailor your portfolio to highlight experiences relevant to e-commerce or consumer-facing applications.

• Optimize Your CV: Ensure your resume clearly highlights your UX research experience, relevant skills (Dutch fluency, data interpretation, collaboration), and educational background. Quantify achievements wherever possible.

• Prepare Your Presentation: Rehearse presenting your chosen portfolio projects, focusing on storytelling, clarity, and demonstrating your research methodology and impact. Practice articulating your insights in both Dutch and English.

• Research Picnic: Gain a deep understanding of Picnic's business model, target audience, current app features, and recent news. Consider potential UX challenges and opportunities they might face.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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