UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Snapp

Location: Tehran, Iran

Job Type: Full-time

Category: User Experience Research / Product Operations

Date Posted: September 1, 2026

Experience Level: Early Career / Junior (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Support end-to-end UX research projects, contributing to the product development lifecycle by gathering and synthesizing user insights.

• Collaborate closely with Product Managers and Product Designers to translate business needs into actionable research questions and objectives.

• Execute various research methodologies, including surveys, usability testing, and user interviews, to uncover user behaviors and preferences.

• Analyze both quantitative and qualitative data to identify key patterns, themes, and actionable findings that drive product improvements.

• Communicate research outcomes effectively through clear, concise reports and engaging presentations to diverse stakeholder groups.

📝 Enhancement Note: This role is positioned as an early-career UX Researcher, indicating a focus on foundational research skills and development under mentorship. The emphasis on supporting larger digital products suggests exposure to complex user bases and product ecosystems.

📈 Primary Responsibilities

• Assist in the planning and execution of UX research studies, ensuring alignment with product goals and user needs.

• Conduct user interviews, usability tests, and surveys to gather direct user feedback and behavioral data.

• Support the recruitment process for research participants, ensuring diverse representation relevant to the target user segments.

• Analyze research data using appropriate qualitative and quantitative methods to extract meaningful insights and identify trends.

• Document research findings, limitations, and implications in comprehensive reports and presentations for product teams and leadership.

• Translate research insights into actionable recommendations that inform product strategy, design iterations, and feature development.

• Present research findings to cross-functional teams, including Product Management, Design, and Engineering, fostering a user-centric decision-making culture.

• Proactively seek feedback on research processes and outputs to continuously improve research quality and impact.

📝 Enhancement Note: The responsibilities highlight a hands-on approach to research execution and analysis, with significant collaboration expected. The early-career nature means the role will involve substantial guidance and learning opportunities within the research process.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree or higher in Psychology, Cognitive Science, Sociology, Anthropology, Human-Computer Interaction (HCI), or a closely related field.

• A Master’s degree in a relevant field is considered a strong plus. Experience:

• A minimum of one year of relevant research experience, which can include internships, significant academic research projects, or applied research roles. Required Skills:

• Working knowledge of the end-to-end UX research process, from planning to reporting.

• Hands-on experience conducting usability tests and user interviews.

• Basic competence in survey design, participant recruitment, and sampling methodologies.

• Foundational quantitative and qualitative data analysis skills, with an understanding of research validity and limitations.

• Ability to write clear, concise research plans and reports in English.

• Strong communication and presentation skills for conveying findings to stakeholders.

• Familiarity with UX principles and digital product concepts.

• Ability to collaborate effectively with Product Managers and Product Designers. Preferred Skills:

• Experience working within a cross-functional product team environment.

• Familiarity with design collaboration tools, such as Figma.

• Experience with a broader range of research methodologies beyond those listed as required.

📝 Enhancement Note: The qualifications emphasize a solid academic foundation in human behavior and research methods, coupled with practical, albeit foundational, experience in core UX research activities. The requirement for English proficiency is critical for communication within a potentially international or diverse team.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A well-structured portfolio or case study demonstrating the full UX research lifecycle for at least one project.

• Clear articulation of research objectives, chosen methodologies, and the rationale behind those choices.

• Examples of data collection and analysis, showcasing how insights were derived.

• Documentation of actionable recommendations and their impact on product decisions or design.

• Evidence of collaboration with product teams or stakeholders. Process Documentation:

• Ability to document research plans, methodologies, and findings in a clear and organized manner.

• Understanding of how to track research activities and their outcomes for reporting and future reference.

• Experience in creating visual aids and presentations that effectively communicate complex research processes and results.

📝 Enhancement Note: For an early-career role, the portfolio is critical for demonstrating potential and foundational understanding of the research process. It should showcase a candidate's ability to think critically about user problems and apply research methods systematically, even if the projects are academic or internship-based.

💵 Compensation & Benefits

Salary Range:

• Based on regional data for Tehran, Iran, for an early-career UX Researcher with 0-2 years of experience, the estimated annual salary range is approximately 300,000,000 to 600,000,000 IRR. This estimate considers the cost of living in Tehran and industry benchmarks for similar roles in emerging tech markets. Benefits:

• Comprehensive health insurance coverage.

• Paid time off and holidays.

• Opportunities for professional development, including training and workshops.

• Access to a collaborative and innovative work environment.

• Potential for employee stock options or performance bonuses.

• [Specific benefits related to Snapp's employee programs, if available, e.g., transportation subsidies, meal allowances, gym memberships]. Working Hours:

• Standard full-time working hours, typically around 40 hours per week.

• Potential for some flexibility depending on project needs and team coordination, with core hours expected for collaboration.

📝 Enhancement Note: Salary is estimated based on available market data for Iran, focusing on tech roles in Tehran. Benefits are standard for full-time positions in the tech industry but should be confirmed with the employer.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / Digital Services (Snapp is a prominent ride-hailing and super-app in Iran)

Company Size: Large (Snapp is a significant player in the Iranian tech landscape, likely employing hundreds or thousands of individuals across various departments).

Founded: Snapp was launched in 2014, indicating a mature startup that has grown into a established tech company with established processes and a dynamic culture.

Team Structure:

• The UX Researcher will likely be part of a larger Product Design or Product Management team, reporting to a Senior UX Researcher or a Head of Product/Design.

• Collaboration will be frequent with Product Managers, Product Designers, Engineers, and potentially Data Analysts.

• The team structure is expected to be agile and cross-functional, typical of fast-paced tech companies. Methodology:

• Snapp likely employs agile development methodologies, requiring UX research to be integrated seamlessly into product sprints.

• A data-driven approach is expected, where research findings are used to inform iterative product development.

• Emphasis on user-centric design principles and evidence-based decision-making.

Company Website: https://snapp.ir/

📝 Enhancement Note: Snapp's position as a leading super-app in Iran suggests a highly competitive and innovative environment. The UX Researcher will be working on products used by a vast user base, offering significant impact and learning opportunities.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an early-career UX Researcher, suitable for individuals with foundational knowledge and a desire to grow their expertise. It's a stepping stone to becoming a mid-level or senior UX Researcher.

Reporting Structure: The UX Researcher will likely report to a Senior UX Researcher or a Manager within the Product Design or Product organization. This mentorship structure is key for development.

Operations Impact: The UX Researcher's insights will directly influence product strategy, feature prioritization, and design iterations, impacting user satisfaction, engagement, and ultimately, Snapp's business objectives.

Growth Opportunities:

• Skill Specialization: Develop expertise in specific research methodologies (e.g., generative, evaluative, quantitative, qualitative) or product areas.

• Career Advancement: Progress to a Mid-Level UX Researcher, Senior UX Researcher, or potentially specialize in areas like User Research Management or Product Strategy.

• Cross-functional Exposure: Gain deeper understanding of product management, design, and engineering processes, fostering a holistic view of product development.

• Mentorship: Receive guidance from experienced researchers to refine research skills, analytical thinking, and strategic contribution.

📝 Enhancement Note: The growth path is clearly defined for an early-career researcher, emphasizing skill development and increasing responsibility within the product development lifecycle. The company's scale provides ample opportunities for diverse project exposure.

🌐 Work Environment

Office Type: Snapp likely operates from modern, well-equipped office spaces designed to foster collaboration and innovation.

Office Location(s): The primary office is in Tehran, Iran, specifically in the Zafaraniyeh district. This location is known for its business and commercial presence.

Workspace Context:

• The workspace will be collaborative, with opportunities to interact with designers, product managers, and other researchers.

• Access to necessary tools and technology for research execution, analysis, and presentation will be provided.

• A dynamic and fast-paced environment is expected, typical of a leading tech company. Work Schedule:

• Standard full-time hours with an emphasis on team collaboration. While core hours will likely be required for meetings and team synchronization, some flexibility might be available.

• The on-site nature facilitates direct interaction and spontaneous collaboration, crucial for research integration.

📝 Enhancement Note: The on-site requirement in Tehran suggests a preference for in-person collaboration and team synergy, which is often beneficial for early-career professionals learning and integrating into a team.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with HR or a recruiter to assess basic qualifications and cultural fit.

• Portfolio Review: Presentation of your portfolio or case studies to the hiring manager and/or a senior researcher. This is a critical step to demonstrate your research process and thinking.

• Technical Interview: In-depth discussion about research methodologies, data analysis techniques, and problem-solving scenarios. You may be asked to critique existing designs or propose research plans for hypothetical problems.

• Cross-functional Interview: Conversation with a Product Manager or Product Designer to assess collaboration skills and understanding of product development.

• Final Interview: Meeting with a senior leader (e.g., Head of Product/Design) for final assessment and cultural alignment.

Portfolio Review Tips:

• Storytelling: Frame your portfolio around compelling user problems and how your research provided solutions.

• Process over Perfection: Clearly articulate your research process, including challenges faced and how you overcame them. For early-career roles, demonstrating a solid understanding of the why and how is more important than having a perfect, polished output.

• Actionable Insights: Highlight the specific, actionable recommendations you derived from your research and any observed impact.

• Methodology Justification: Explain why you chose specific research methods for each project.

• Conciseness: Be prepared to walk through your portfolio efficiently, focusing on key projects and learnings.

Challenge Preparation:

• Be ready to discuss common UX research challenges (e.g., recruitment difficulties, biased data, stakeholder buy-in).

• Practice articulating research plans for various product scenarios.

• Prepare to discuss how you would analyze specific types of qualitative and quantitative data.

📝 Enhancement Note: The portfolio review is paramount for this role. Candidates should select 2-3 strong projects that best showcase their understanding of the research process, analytical skills, and ability to translate findings into actionable insights.

🛠 Tools & Technology Stack

Primary Tools:

• Survey Tools: Google Forms, SurveyMonkey, Typeform, or similar for creating and distributing surveys.

• Usability Testing Platforms: Lookback, UserTesting.com (or internal tools) for conducting moderated and unmoderated usability tests.

• Interview Tools: Zoom, Google Meet, or in-person setups for conducting user interviews.

• Collaboration Tools: Slack, Microsoft Teams for team communication.

• Project Management Tools: Jira, Asana, Trello for managing research tasks and timelines.

Analytics & Reporting:

• Spreadsheet Software: Microsoft Excel, Google Sheets for basic quantitative data analysis.

• Qualitative Analysis Tools: NVivo, Dovetail, or even structured note-taking and coding methods for qualitative data synthesis.

• Presentation Software: PowerPoint, Google Slides, Keynote for creating research reports and presentations.

CRM & Automation:

• While not directly managing CRM, understanding how user data is collected and utilized within Snapp's ecosystem (e.g., through their super-app features) would be beneficial.

• Familiarity with Figma is a plus for design collaboration.

📝 Enhancement Note: The technology stack focuses on standard UX research tools. Proficiency in basic data analysis and presentation software is essential. Familiarity with Figma is noted as a plus, indicating potential for closer collaboration with the design team.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user's needs and experiences.

• Data-Driven Decision Making: Utilizing research evidence to inform product strategy and design choices.

• Collaboration: Working effectively with cross-functional teams to achieve shared product goals.

• Continuous Learning: Embracing new research methodologies, tools, and industry best practices.

• Impact Focus: Striving to deliver research that has a tangible positive impact on users and the business.

Collaboration Style:

• The team fosters an open and collaborative environment where feedback is encouraged.

• Researchers work closely with Product Managers and Designers, acting as a bridge between user needs and product development.

• Regular team syncs and knowledge-sharing sessions are likely to be part of the workflow.

📝 Enhancement Note: Snapp's culture likely emphasizes innovation, speed, and a strong focus on user satisfaction, given its position in the market. The operations values will align with these broader company goals, focusing on how research contributes to efficient and effective product development.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research Rigor with Project Speed: In a fast-paced environment, maintaining research quality while meeting tight deadlines.

• Synthesizing Diverse Data: Integrating findings from various research methods and sources into a cohesive narrative.

• Influencing Stakeholders: Effectively communicating research insights to gain buy-in and drive action, especially when findings might challenge existing assumptions.

• Navigating a Large Product Ecosystem: Understanding the complexities of a super-app and how different features interact from a user's perspective.

Learning & Development Opportunities:

• Mentorship: Direct guidance from experienced UX Researchers.

• Methodology Expansion: Opportunity to learn and apply a wider range of research techniques.

• Product Domain Knowledge: Deepen understanding of the ride-hailing and broader digital services market in Iran.

• Cross-functional Skill Building: Learn from product managers, designers, and engineers.

📝 Enhancement Note: The challenges are typical for an early-career role in a dynamic tech company. The growth opportunities are significant, offering a clear path for skill development and career progression within Snapp's operations.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to plan a research study from scratch. What were your key considerations?" (Focus on objectives, methodology selection, participant criteria).

• "How would you approach researching a new feature for our ride-hailing app that aims to improve driver efficiency?" (Demonstrate problem framing, method selection, and key questions).

• "Walk me through a challenging research finding you had to communicate to stakeholders. How did you ensure they understood and acted upon it?" (Focus on communication strategy, data visualization, and persuasion). Company & Culture Questions:

• "What do you know about Snapp and its products? What excites you about working here?" (Research Snapp's mission, values, and market position).

• "How do you handle constructive criticism on your research findings or methodologies?" (Demonstrate openness to feedback and a growth mindset).

• "Describe your ideal collaboration with a Product Manager and a Product Designer." (Highlight communication, shared goals, and mutual respect). Portfolio Presentation Strategy:

• Select 2-3 Key Projects: Focus on projects that best represent your skills and the role's requirements.

• Structure: For each project, cover: Problem/Opportunity -> Research Questions -> Methodology -> Process -> Findings -> Recommendations -> Impact.

• Visuals: Use clear, professional visuals to illustrate your process and findings.

• Conciseness: Be prepared to present within a set timeframe (e.g., 15-20 minutes) and leave ample time for Q&A.

• Be Ready for "What Ifs": Anticipate questions about alternative methods or how you would adapt your research.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong understanding of the UX research process, analytical capabilities, and collaborative potential. The portfolio is your primary tool for showcasing this.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the Snapp careers portal at https://snapp.recruitee.com/o/ux-researcher-5.

• Tailor your resume: Highlight any relevant research experience, academic projects, or coursework, using keywords from the job description (e.g., UX Research, Usability Testing, User Interviews, Data Analysis).

• Prepare your portfolio: Ensure your portfolio is polished, easily accessible, and clearly showcases your research process and impact.

• Practice your presentation: Rehearse your portfolio walkthrough and be ready to answer common interview questions about research methodology and problem-solving.

• Research Snapp: Understand their products, target audience, and company mission to articulate your interest and demonstrate cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.