UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: ResMed

Location: Dublin, Ireland

Job Type: Full-time

Category: User Experience Research / Customer Experience Operations

Date Posted: May 06, 2026

Experience Level: Mid-level (3-5 years)

Remote Status: Hybrid (2-3 days/week onsite)

🚀 Role Summary

• Drive user-centric product development by conducting rigorous mixed-methods UX research to uncover actionable insights.

• Collaborate with cross-functional product, design, and engineering teams to translate user needs into intuitive and seamless digital experiences.

• Advocate for the user voice across the organization, fostering empathy and informing strategic decisions.

• Utilize a variety of research tools and methodologies, including qualitative and quantitative approaches, to support the entire product lifecycle from discovery to evaluation.

• Contribute to the continuous improvement of customer experience by identifying opportunities for enhancement and innovation within a regulated health tech environment.

📝 Enhancement Note: This role sits within the "Experience Insights (EXI)" team, which is part of the broader Customer Experience (CX) team at ResMed. This structure suggests a focus on data-driven decision-making and a commitment to understanding user journeys across the entire customer lifecycle, not just within specific product features. The emphasis on health tech and regulated industries implies a need for meticulous research practices and an understanding of compliance requirements.

📈 Primary Responsibilities

• Develop comprehensive research plans, including defining clear objectives, participant screening criteria, moderator guides, recruitment strategies, and project timelines.

• Execute a range of qualitative and quantitative research methodologies, such as user interviews, surveys, usability testing, ethnographic studies, and heuristic evaluations.

• Synthesize research findings into clear, compelling, and actionable insights, translating complex data into strategic recommendations for product, design, and executive stakeholders.

• Present research outcomes and project updates regularly to cross-functional teams, highlighting key learnings, blockers, and open questions to facilitate informed decision-making.

• Collaborate closely with Product Managers to forecast, prioritize, and integrate research needs into product roadmaps and development cycles.

• Actively participate in cross-functional initiatives, serving as the primary advocate for user needs and driving continuous improvement in product design and user experience.

• Build and foster user empathy across the organization through impactful readouts, workshops, and direct feedback sessions with various teams.

• Stay abreast of the latest trends, best practices, and emerging tools in UX research, particularly within the health tech and regulated industries.

• Conduct research on hardware/physical products, understanding the interplay between physical and digital user experiences.

📝 Enhancement Note: The responsibility to "Recommend appropriate research methods and tools based on stakeholder goals" indicates a consultative aspect to the role, requiring the UX Researcher to be a strategic partner in defining research approaches rather than just an executor. The mention of "hardware/physical products" suggests that this role may involve research into the user experience of connected medical devices, requiring an understanding of both software and hardware interactions.

🎓 Skills & Qualifications

Education:

Experience:

• 3-5 years of dedicated UX research experience, with a strong preference for experience within health tech or other regulated industries.

• Demonstrated ability to conduct research in a fast-paced, cross-functional product development environment.

• Proven experience in designing and executing mixed-methods research studies.

Required Skills:

• Mixed-Methods Research: Proficiency in designing and conducting both qualitative (interviews, focus groups, ethnographic studies) and quantitative (surveys, A/B testing analysis, statistical analysis) research.

• User Advocacy & Empathy: A deep commitment to understanding and representing user needs, emotions, and motivations, translating them into compelling narratives for stakeholders.

• Research Planning & Execution: Ability to develop comprehensive research plans, including defining objectives, methodologies, participant criteria, and timelines.

• Data Analysis & Synthesis: Strong analytical skills to interpret qualitative and quantitative data, identify patterns, and derive actionable insights.

• Communication & Presentation: Exceptional verbal and written communication skills, with the ability to present complex findings clearly and engagingly to diverse audiences, including executive leadership.

• Collaboration: Proven ability to work effectively with cross-functional teams, including product management, design, engineering, and marketing.

• Tool Proficiency: Experience with industry-standard UX research tools such as UserZoom, UserTesting.com, Qualtrics for survey design and analysis, Confluence for documentation, and Miro or other digital whiteboard tools for collaborative ideation and synthesis.

• AI Tools for Research: Comfort and experience in leveraging AI tools to enhance research workflows, data analysis, or insight generation.

Preferred Skills:

• Experience in healthcare or medical device industries, including an understanding of regulatory considerations.

• Familiarity with agile development methodologies and how UX research integrates within them.

• Experience conducting research on interconnected hardware and software systems.

📝 Enhancement Note: The requirement for a "Portfolio that shows past research work and deliverables" is critical. This portfolio should not only showcase the breadth of research methodologies used but also demonstrate the candidate's ability to translate research findings into tangible product improvements and business impact. Emphasis should be placed on case studies that highlight problem definition, research execution, insight generation, and the resulting design or product changes.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Detailed case studies showcasing end-to-end research projects, from initial problem definition and research planning to execution, analysis, and impact.

• Deliverables Showcase: Examples of key research deliverables, such as research reports, user journey maps, personas, usability test findings, and strategic recommendations.

• Methodology Diversity: Evidence of applying a range of qualitative and quantitative research methods appropriately to address different research questions.

• Impact Articulation: Clear articulation of how research insights influenced product decisions, design iterations, or business outcomes, ideally with measurable results.

• Tool Integration: Demonstration of how various research tools (e.g., UserZoom, UserTesting, Qualtrics, Miro) were leveraged effectively to support the research process.

Process Documentation:

• Research Plan Templates: Examples of well-structured research plans that outline objectives, methodologies, participant profiles, and timelines.

• Synthesis & Analysis Frameworks: Documentation of how qualitative and quantitative data were synthesized and analyzed to derive insights.

• Insight Communication: Examples of how research findings were communicated to stakeholders, including presentation decks, reports, or workshop materials.

• Collaboration Workflows: Evidence of how research was integrated into cross-functional team workflows, such as sprint planning or design reviews.

📝 Enhancement Note: Candidates should prepare to discuss not just what research they conducted but why they chose specific methods, how they navigated challenges in recruitment or analysis, and what the ultimate impact of their work was. For a health tech company like ResMed, demonstrating an understanding of ethical research practices and data privacy (e.g., GDPR compliance) within their process documentation would be highly advantageous.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Bonus Plan: Eligibility for a company-wide bonus plan, with the percentage dependent on position and company performance.

• Competitive Benefits Package: Comprehensive health, dental, and vision insurance, along with other standard benefits.

• Working From Home Flexibility: Hybrid work model allowing for 2-3 days per week onsite, offering a balance between in-office collaboration and remote work.

• Referral Bonus Program: Incentives for referring successful candidates to ResMed.

• Preferred Shareholding Programme: Opportunity to invest in the company's future through a shareholding program.

• Internal Career Opportunities: Access to internal job postings and development programs to foster career growth within the organization.

• Potential for International Travel: As indicated in the requirements, there may be opportunities and a need for international travel.

Working Hours:

• Standard full-time hours, typically around 40 hours per week. The hybrid arrangement offers flexibility in managing workdays, balancing onsite and remote work.

📝 Enhancement Note: The salary range is an estimate based on publicly available data for UX Researcher roles in Dublin, Ireland, and general compensation trends for mid-level tech roles. Actual compensation will be determined by ResMed based on the candidate's specific experience, qualifications, and internal compensation structures. The mention of a "preferred shareholding programme" is a significant benefit often found in publicly traded companies, indicating potential long-term financial upside.

🎯 Team & Company Context

🏢 Company Culture

Industry: Medical Devices / Health Technology (specifically focused on sleep, respiratory, and cardiac care).

Company Size: ResMed is a large, global organization with over 10,000 employees worldwide. This implies a structured environment with established processes, but also significant opportunities for impact within specialized teams.

Founded: 1989. With a long history, ResMed has established itself as a leader in its field, suggesting a culture of innovation, reliability, and a deep understanding of the healthcare landscape.

Team Structure:

• Experience Insights (EXI) Team: This specialized team is part of the larger Customer Experience (CX) organization. It likely comprises UX Researchers, potentially with specialists in user analytics and journey mapping.

• Reporting Structure: The UX Researcher will likely report to a UX Research Manager or Lead within the EXI team, who in turn reports into the broader CX leadership.

• Cross-functional Collaboration: The role necessitates close collaboration with Product Managers, UX/UI Designers, Software Engineers, Hardware Engineers, and potentially Marketing, Clinical Affairs, and Regulatory teams.

Methodology:

• Data-Driven Decision Making: Given the nature of UX research and the health tech industry, ResMed likely emphasizes a data-driven approach to product development and customer experience improvements.

• User-Centric Design Process: The company's focus on improving lives suggests a strong commitment to understanding and integrating user feedback throughout the product development lifecycle.

• Agile & Iterative Development: While not explicitly stated, large tech companies often employ agile methodologies, meaning research will need to be integrated into iterative development sprints.

Company Website: [ResMed Company URL]

📝 Enhancement Note: Operating within the health tech sector means ResMed is subject to stringent regulations (e.g., FDA, CE marking). This influences the research process, demanding rigor, documentation, and a focus on safety and efficacy. The "Product Team Influence" and "Organizational Influence" sections highlight that researchers are expected to be strategic partners, not just executors, influencing both product roadmaps and broader company awareness of user needs.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level UX Researcher. It requires a solid foundation of 3-5 years of experience, demonstrating the ability to independently manage research projects, apply various methodologies, and translate findings into actionable insights. The scope includes influencing product teams and contributing to organizational understanding of users.

Reporting Structure: The UX Researcher will report into the Experience Insights (EXI) team, which is part of the wider Customer Experience (CX) organization. This structure suggests opportunities for mentorship from senior researchers and potential exposure to a broader CX strategy. Collaboration with Product Management and Design teams is central to the role's success.

Operations Impact: The UX Researcher's impact is measured by their ability to:

• Improve Product Usability & Efficacy: Directly contributing to the development of more intuitive, effective, and safe digital and physical products that improve patient outcomes.

• Drive Product Strategy: Influencing product roadmaps and feature prioritization based on deep user understanding and identified needs.

• Enhance Customer Satisfaction: Ensuring that ResMed's products and services meet user expectations and contribute to positive customer experiences, which is critical in the healthcare sector.

• Foster User Empathy: Cultivating a user-centric mindset across different departments, leading to more informed and impactful product decisions company-wide.

Growth Opportunities:

• Specialization: Deepen expertise in specific research methodologies (e.g., generative research, evaluative testing, quantitative analysis) or domain areas within health tech (e.g., sleep apnea, COPD).

• Leadership: Progress to Senior UX Researcher, Lead UX Researcher, or UX Research Manager roles, taking on more complex projects, mentoring junior researchers, and shaping research strategy.

• Cross-functional Exposure: Gain experience by working on diverse product lines or collaborating with different business units within ResMed, broadening understanding of the healthcare ecosystem.

• Skill Development: Opportunities to learn and apply new research tools, techniques, and emerging technologies, including AI-assisted research methods.

• Domain Expertise: Develop in-depth knowledge of the health tech industry, regulatory environments, and the specific needs of patients and healthcare providers.

📝 Enhancement Note: The "Internal career opportunity" mentioned in the benefits section, combined with the structured reporting lines and the company's established presence, suggests a clear path for career progression. Candidates should look for opportunities to take on larger, more strategic research initiatives and potentially mentor junior team members as they gain experience.

🌐 Work Environment

Office Type: Hybrid work model, requiring 2-3 days per week onsite at ResMed's Sandyford office in Dublin. This indicates a collaborative office environment designed to facilitate teamwork, brainstorming, and in-person interactions, balanced with the flexibility of remote work.

Office Location(s): The primary onsite location mentioned is Sandyford, Dublin, Ireland. This area is known for its business parks and accessibility.

Workspace Context:

• Collaborative Spaces: The office likely features meeting rooms, project spaces, and potentially dedicated UX labs or areas for user testing sessions, supporting team collaboration and research activities.

• Technology & Tools: Access to standard office technology, high-speed internet, and potentially specialized hardware for research on ResMed's medical devices. The job description explicitly mentions tools like UserZoom, UserTesting, Qualtrics, Confluence, and Miro, indicating these are readily available or expected to be utilized.

• Team Interaction: Regular opportunities for face-to-face collaboration with designers, product managers, and fellow researchers, fostering a strong team dynamic and facilitating knowledge sharing. The hybrid model suggests structured in-office days are prioritized for collaborative work.

Work Schedule: The role is full-time, with an expected 40-hour work week. The hybrid arrangement allows for flexibility in scheduling onsite days, enabling researchers to balance their work with personal commitments while ensuring sufficient in-office presence for key collaborative activities and team engagement.

📝 Enhancement Note: The Sandyford office location in Dublin is a well-established business hub, suggesting good transport links and access to amenities. The hybrid model is typical for modern tech companies, aiming to balance productivity and employee well-being. Researchers should be prepared to utilize the office space for team meetings, workshops, and potentially in-person user interviews or usability testing sessions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and experience alignment.

• Hiring Manager Interview: Discussion focused on your background, UX research philosophy, experience with specific methodologies, and understanding of the health tech domain.

• Skills Assessment / Case Study: You may be asked to complete a take-home assignment or a live case study exercise to demonstrate your research planning, analysis, and communication skills. This could involve critiquing a product, proposing a research plan, or analyzing a provided dataset.

• Team Interviews: Meetings with potential cross-functional collaborators (e.g., Product Managers, Designers) to assess collaboration style, communication effectiveness, and cultural fit.

• Final Interview: Potentially with senior leadership to discuss strategic thinking, impact, and long-term career aspirations within ResMed.

Portfolio Review Tips:

• Curate Strategically: Showcase 2-4 of your strongest, most relevant projects. Prioritize those demonstrating impact, a range of methodologies, and experience in regulated industries if possible.

• Tell a Story: For each project, clearly articulate the problem, your role, the research process (why you chose specific methods), key findings, and the resulting impact or recommendations. Use visuals to support your narrative.

• Highlight Process: Demonstrate your thought process. Explain your rationale for methodology choices, how you handled challenges, and how you synthesized data.

• Quantify Impact: Whenever possible, include metrics or evidence of how your research influenced product decisions or business outcomes. Even qualitative impact (e.g., improved user understanding, shifted perspectives) is valuable.

• Tailor to ResMed: Emphasize any experience with health tech, medical devices, or complex regulated environments. Show you understand ResMed's mission and user base.

• Be Prepared for Questions: Anticipate questions about your methods, challenges, collaboration, and how you handle differing opinions or conflicting data.

Challenge Preparation:

• Research Methodologies: Be ready to discuss the pros and cons of various qualitative and quantitative methods, and when to apply them.

• Problem Solving: Practice breaking down ambiguous problems into researchable questions.

• Stakeholder Management: Prepare examples of how you've managed stakeholder expectations, communicated difficult findings, or influenced decisions.

• ResMed Products: Familiarize yourself with ResMed's product portfolio and user base to better contextualize potential research scenarios.

• AI in Research: Be prepared to discuss your experience or thoughts on using AI tools in UX research.

📝 Enhancement Note: Given ResMed's industry, expect interviewers to probe deeply into your understanding of user needs in a healthcare context, ethical considerations in research, and your ability to work within a regulated framework. The portfolio review is a critical stage; ensure it's polished, easy to navigate, and clearly demonstrates your value proposition as a UX Researcher.

🛠 Tools & Technology Stack

Primary Tools:

• User Research Platforms: UserZoom, UserTesting.com (for remote usability testing, surveys, and other research tasks).

• Survey & Data Analysis: Qualtrics (for designing and deploying surveys, analyzing quantitative data).

• Collaboration & Documentation: Confluence (for documenting research plans, findings, and knowledge sharing), Miro or other digital whiteboard tools (for affinity mapping, journey mapping, brainstorming, and collaborative synthesis).

• AI Tools: General comfort and ability to integrate AI tools into the research workflow for tasks like transcription analysis, thematic coding, or insight generation.

Analytics & Reporting:

• While not explicitly listed as primary, familiarity with product analytics tools (e.g., Google Analytics, Amplitude, Mixpanel) could be beneficial for understanding user behavior post-launch and informing future research.

CRM & Automation:

• Not directly listed as primary UX research tools, but understanding how user feedback and insights might integrate with CRM or customer feedback platforms could be advantageous.

📝 Enhancement Note: The explicit mention of UserZoom, UserTesting, Qualtrics, Confluence, and Miro indicates these are core tools within ResMed's UX research toolkit. Candidates should be prepared to discuss their proficiency and experience with each, including how they leverage them to conduct studies, analyze data, and collaborate with teams. The inclusion of "AI Tools" suggests a forward-thinking approach to research, and candidates should be ready to discuss their experience or willingness to explore AI applications in research.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A paramount value where the needs, experiences, and well-being of users (patients and healthcare providers) are at the forefront of all product development and business decisions.

• Excellence & Innovation: A drive for high quality and continuous improvement, pushing boundaries in sleep, respiratory, and cardiac care technology to improve lives.

• Collaboration: A belief in the power of teamwork, encouraging cross-functional partnerships to achieve common goals and solve complex challenges.

• Integrity & Responsibility: Upholding high ethical standards, especially crucial in the regulated health tech industry, ensuring patient safety and data privacy.

• Data-Driven Approach: Utilizing data and insights, including rigorous UX research findings, to inform strategy and measure impact.

Collaboration Style:

• Cross-functional Integration: Researchers are expected to be integral members of product teams, working closely with designers and product managers from ideation through to launch and iteration.

• Open Communication: A culture that encourages open dialogue, constructive feedback, and the sharing of diverse perspectives to foster innovation and problem-solving.

• Knowledge Sharing: Emphasis on sharing research insights widely across the organization to build collective understanding and empathy for users. This might involve regular readouts, brown-bag sessions, or contributions to internal knowledge bases.

📝 Enhancement Note: ResMed's mission to "make lives better" is central to its culture. UX Researchers will find themselves in an environment where their ability to connect product features to tangible improvements in patient health and quality of life is highly valued. The "organizational influence" aspect suggests that demonstrating how research contributes to broader business objectives, not just product features, will be key to success.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Regulatory Environments: Conducting research within a regulated industry (health tech) requires meticulous planning, documentation, and adherence to compliance standards, which can add complexity to research timelines and methodologies.

• Balancing Speed and Rigor: In a fast-paced product development environment, researchers must find the right balance between delivering timely insights and ensuring the thoroughness and validity of their research.

• Cross-functional Alignment: Ensuring that research findings are understood, accepted, and acted upon by diverse stakeholders with potentially different priorities and perspectives.

• Researching Complex Products: Understanding and researching the user experience of sophisticated medical devices, which may involve both hardware and software components, and cater to both patients and healthcare professionals.

• Leveraging AI Effectively: Integrating new AI tools into existing workflows requires experimentation, validation, and adaptation to ensure they enhance, rather than detract from, research quality and efficiency.

Learning & Development Opportunities:

• Domain Expertise: Deepen knowledge of sleep, respiratory, and cardiac care conditions, patient journeys, and healthcare provider workflows.

• Advanced Methodologies: Opportunities to master specialized research techniques, such as longitudinal studies, diary studies, or advanced quantitative analysis.

• Leadership Development: Potential pathways to lead research initiatives, mentor junior researchers, and contribute to shaping the UX research practice at ResMed.

• Industry Engagement: Access to conferences, webinars, and professional development resources relevant to UX research and health tech.

• Tool Mastery: Becoming an expert in ResMed's core research technology stack and exploring emerging tools.

📝 Enhancement Note: The challenge of researching complex products in a regulated environment is a significant one. Candidates should highlight any experience they have with medical devices, health information technology, or other highly regulated fields. The growth opportunities emphasize specialization and leadership, suggesting ResMed invests in the professional development of its researchers.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance the need for deep, qualitative insights with the business's need for quick, actionable data. How did you approach this?" (Tests ability to manage trade-offs and strategic thinking).

• "How would you approach researching a new connected medical device for patients with sleep apnea, considering both the device and its companion app?" (Assesses ability to handle complex product ecosystems and health tech context).

• "Walk us through a research project where your findings led to a significant change in product design or strategy. What was your process, and what was the outcome?" (Evaluates end-to-end research capability and impact articulation).

Company & Culture Questions:

• "What interests you about ResMed specifically, and how does your experience align with our mission to improve lives through connected health solutions?" (Assesses research and motivation).

• "How do you approach building empathy for users within a team or organization?" (Tests understanding of user advocacy and cultural impact).

• "Describe your experience working in a hybrid or remote team environment. How do you ensure effective collaboration and communication?" (Evaluates adaptability to ResMed's work model).

Portfolio Presentation Strategy:

• Structure: For each case study, follow a clear narrative: Problem/Opportunity -> Research Goals -> Methodology & Process -> Key Findings -> Recommendations/Impact -> Learnings.

• Visuals: Use screenshots, mockups, diagrams, and concise charts to illustrate your points and make the presentation engaging. Avoid dense text-heavy slides.

• Quantify: Highlight any metrics or data that demonstrate the impact of your research.

• Focus on "Why": Be prepared to explain the rationale behind your methodological choices and how you synthesized complex data.

• Conciseness: Practice your presentation to fit within the allotted time, focusing on the most critical aspects of each project.

📝 Enhancement Note: Expect interviewers to probe for details about your experience in health tech or similarly regulated fields. Be ready to discuss ethical considerations, data privacy (e.g., GDPR, HIPAA if applicable), and how you ensure research compliance. Prepare specific examples that showcase your ability to translate user needs into actionable product improvements for medical devices.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided link on the ResMed careers portal.

• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight your experience in mixed-methods UX research, particularly any work within health tech, medical devices, or regulated industries. Showcase your ability to conduct user interviews, usability tests, surveys, and synthesize findings into actionable insights.

• Resume Optimization: Clearly articulate your 3-5 years of UX research experience, focusing on achievements and impact. Use keywords like "mixed-methods research," "user advocacy," "qualitative and quantitative analysis," "stakeholder management," and specific tool proficiencies (UserZoom, Qualtrics, Miro, etc.).

• Interview Preparation: Practice articulating your research process, methodologies, and the impact of your past work. Prepare specific examples for behavioral questions and be ready to discuss your approach to complex research challenges.

• Company Research: Familiarize yourself with ResMed's mission, products (especially in sleep, respiratory, and cardiac care), and company values. Understand their commitment to improving lives and consider how your UX research skills can directly contribute to these goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.