UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Pulse Labs AI, Inc.

Location: Brazil

Job Type: Full-time

Category: UX Research / Operations

Date Posted: 2026-05-06

Experience Level: 5-10 years

Remote Status: Fully Remote (Brazil)

🚀 Role Summary

• Lead and execute complex qualitative UX research initiatives, leveraging Pulse Labs' proprietary tools to uncover deep user insights.

• Manage the end-to-end research lifecycle, from project planning and methodology design to data analysis, interpretation, and stakeholder reporting.

• Act as a trusted advisor to customers, presenting research findings and recommendations to senior leadership (Director/VP level).

• Contribute to the continuous improvement of internal research operations, tools, and processes through collaborative feedback and proactive initiative.

📝 Enhancement Note: While the job title is "UX Researcher," the emphasis on "research operations environment," "managing research projects," "mentoring analysts," and "working alongside operations personnel" clearly positions this role within a specialized research operations function. This role requires not only research expertise but also operational rigor and project management capabilities critical for scaling research efforts.

📈 Primary Responsibilities

• Collaborate closely with customers to define research project scopes, align with business objectives, and establish realistic timelines that meet customer requirements and strategic goals.

• Design and execute qualitative research studies, including unmoderated and moderated sessions like diary studies, focus groups, in-depth interviews (IDIs), and longitudinal panel studies, ensuring adherence to sound research methodology.

• Analyze and interpret rich qualitative data from participant videos, transcripts, surveys, and other study outputs to identify key patterns, user behaviors, and actionable insights.

• Develop comprehensive research deliverables, including Toplines, Scorecards, Executive Summaries, Final Reports, and Slide Decks, tailored for diverse stakeholder audiences.

• Present research findings and strategic recommendations effectively to senior-level stakeholders (Director/VP level), facilitating data-driven decision-making.

• Mentor and coach junior UX Researchers and Analysts on the team, fostering skill development and ensuring consistent research quality and operational excellence.

• Partner with Panel and Research Operations team members to ensure seamless project execution, track progress, and validate that collected data accurately meets research requirements.

• Proactively identify opportunities to enhance internal research processes and tools by sharing insights gained from research leadership and providing constructive feedback to Design and Engineering teams.

📝 Enhancement Note: The responsibilities highlight a blend of direct research execution and operational oversight. The emphasis on "planning research projects according to customer requirements, timelines, and business goals" and "mentoring and coaching analysts" indicates a senior-level role with significant responsibility for team output and client satisfaction within a research operations framework.

🎓 Skills & Qualifications

Education:

• Undergraduate degree in Psychology, Research Methods, Human-Computer Interaction (HCI), Sociology, or a closely related field.

Experience:

• Minimum of 5 years of progressive experience working in a qualitative research role, with a strong emphasis on detail-oriented research operations environments.

• Demonstrated expertise in leading complex, multi-faceted research projects from inception to completion.

Required Skills:

• Qualitative Research Expertise: Deep understanding and practical application of various qualitative research methodologies (e.g., diary studies, focus groups, IDIs, longitudinal panels).

• Research Lifecycle Management: Comprehensive knowledge of the end-to-end research process, including research methods, common analyses, and UX-specific applications.

• Data Analysis & Interpretation: Expert ability to collect, analyze, and interpret qualitative and/or quantitative data, with a high attention to detail for recognizing patterns and anomalies.

• Stakeholder Presentation: Proven comfort and skill in presenting research findings, both independently and on behalf of others, to senior-level stakeholders up to the Director or VP level.

• Project Planning & Execution: Ability to plan, manage, and execute research projects efficiently, meeting timelines and business goals.

• Customer Relationship Management: Strong track record of building and maintaining positive and productive relationships with clients.

• Detail-Orientedness & Ownership: A strong sense of personal ownership, transparency, meticulous attention to detail, and the ability to self-initiate and drive tasks to completion.

• Communication Skills: Excellent written and verbal communication skills, essential for clear reporting and effective stakeholder interaction.

• Technology Adaptability: High comfort level using emerging technologies and various software systems, including Google Docs and Google Sheets (or similar productivity suites).

Preferred Skills:

• Experience working in an agency or consulting environment, conducting research on behalf of external clients.

• Experience working with early-to-mid stage startups, understanding their unique operational and growth dynamics.

• Experience working at or with FAANG (Facebook, Apple, Amazon, Netflix, Google) or other top-tier technology companies, indicating exposure to high-standards and complex product development environments.

📝 Enhancement Note: The explicit mention of "5+ years working in a qualitative research role in a detail-oriented research operations environment" and "Expertise leading complex, multi-faceted research projects" points to a senior individual contributor or a lead role. The preference for agency/consulting or startup/FAANG experience suggests the company values candidates who can adapt to different client needs and fast-paced, often ambiguous, operational settings.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies Demonstrating Research Impact: Showcase 2-3 detailed case studies that clearly outline research objectives, methodologies employed, key findings, and the tangible business impact or recommendations derived from your work.

• Methodology Showcase: Provide examples of how you've applied diverse qualitative research methods (e.g., diary studies, IDIs, focus groups) to solve specific user experience challenges.

• Data Analysis & Interpretation Examples: Include anonymized samples of your analytical outputs, such as thematic analyses, user journey maps, or persona development, highlighting your ability to derive actionable insights from raw data.

• Reporting & Presentation Samples: Present examples of research reports, executive summaries, or slide decks that demonstrate your ability to communicate complex findings clearly and persuasively to senior stakeholders.

Process Documentation:

• Research Planning Frameworks: Detail your approach to planning research projects, including how you define research questions, select appropriate methodologies, and set up project timelines and resource allocation.

• Execution Workflow Management: Illustrate your process for managing the day-to-day execution of research studies, including participant recruitment, moderation, data collection, and quality assurance checks.

• Insight Synthesis & Reporting Process: Describe your systematic approach to synthesizing qualitative data, identifying key themes, and translating those themes into clear, actionable recommendations within formal reports and presentations.

📝 Enhancement Note: Given the emphasis on research operations and client-facing responsibilities, a portfolio demonstrating not just research skills but also project management, process adherence, and client communication will be crucial. The company expects candidates to showcase how they manage research projects end-to-end and deliver value.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health Insurance: Comprehensive health insurance plan, potentially with international coverage options or a stipend for local Brazilian plans.

• Paid Time Off: Generous vacation days, personal days, and national holidays, providing ample opportunity for rest and rejuvenation.

• Professional Development: Budget or allowance for conferences, training, certifications, and learning resources to support continuous skill enhancement in UX research and operations.

• Home Office Stipend: A monthly or one-time allowance to equip a productive and ergonomic home workspace.

• Retirement Savings Plan: Contribution to a local Brazilian retirement fund or a global equivalent, supporting long-term financial security.

• Flexible Work Schedule: Beyond the remote status, potential for flexible working hours to accommodate different time zones and personal commitments, optimizing work-life integration.

Working Hours:

• Standard full-time commitment expected, likely around 40 hours per week. The company's remote-first approach in Brazil suggests flexibility in daily scheduling, with core hours likely established for effective team collaboration and client interaction across different time zones.

📝 Enhancement Note: Salary estimation for Brazil is based on research of UX Researcher roles with 5-10 years of experience in major Brazilian cities and considering the cost of living for remote workers. Benefits are inferred based on standard offerings for fully remote, international tech roles, with specific considerations for the Brazilian market.

🎯 Team & Company Context

🏢 Company Culture

Industry: Artificial Intelligence (AI), Technology, Market Research, User Experience (UX)

Company Size: Small to Medium-sized (likely 50-200 employees based on typical startup growth trajectories and the need for specialized roles like this). This size suggests a dynamic, agile environment where individual contributions have a significant impact.

Founded: Pulse Labs AI, Inc. is likely a relatively young company, having been founded recently to leverage advancements in AI for research. This implies a culture that is innovative, fast-paced, and adaptable.

Team Structure:

• The UX Research team is likely composed of dedicated researchers and analysts, with this role expected to mentor junior members.

• This position will operate within a collaborative framework, working closely with Panel and Research Operations teams to ensure project success.

Methodology:

• Data-Driven Decision Making: Emphasis on using research findings to inform product development, strategy, and customer understanding.

• Agile Research Practices: A fast-paced, rapid-response environment where rigor and quality are paramount, suggesting iterative research processes and quick turnaround times.

• Customer-Centricity: A core focus on understanding and serving customer needs through deep qualitative insights.

• Continuous Improvement: A culture that encourages feedback and proactive contributions to enhance internal processes, tools, and methodologies.

Company Website: https://pulselabs.ai/ (Inferred from domain_derived)

📝 Enhancement Note: The company's focus on AI and proprietary tools suggests a highly technical and innovative environment. The "research operations environment" context points to a structured approach to research delivery, even within a fast-paced startup setting.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Senior UX Researcher with significant operational responsibilities. It requires a deep understanding of research methodologies combined with the ability to manage projects independently, mentor others, and contribute to process improvements. It's a key individual contributor role with leadership potential.

Reporting Structure: The UX Researcher will likely report to a Head of UX Research, Director of Research Operations, or a similar senior leadership position within the research or product organization. They will collaborate closely with various cross-functional teams including Sales, Product Management, Design, and Engineering.

Operations Impact: As a UX Researcher, your primary impact will be on informing product strategy and design through deep user understanding, directly influencing the usability and market reception of Pulse Labs' AI-powered research tools. Your work will help refine the company's offerings and ensure they meet the evolving needs of their clients, driving customer satisfaction and retention.

Growth Opportunities:

• Leadership in Research Operations: Potential to grow into a Lead UX Researcher or Research Operations Manager role, overseeing larger teams and more complex research programs.

• Specialization: Opportunity to deepen expertise in specific research methodologies or AI-driven research techniques, becoming a subject matter expert.

• Strategic Influence: Increased responsibility for shaping research strategy, influencing product roadmaps, and contributing to the company's overall growth trajectory.

• Mentorship & Training: Develop strong coaching and leadership skills by mentoring junior researchers and contributing to the development of best practices within the team.

📝 Enhancement Note: The role's seniority and operational focus suggest clear pathways for advancement within specialized research operations or broader product leadership roles, particularly in a growing AI startup.

🌐 Work Environment

Office Type: Fully Remote. This indicates a distributed workforce, with team members operating from various locations, primarily within Brazil as specified.

Office Location(s): Brazil. This designation means candidates must be legally authorized to work in Brazil and preferably reside there.

Workspace Context:

• Collaborative Digital Environment: Expect a highly collaborative online workspace utilizing tools like Slack, Zoom, Google Workspace, and project management software to facilitate seamless communication and teamwork.

• Access to Advanced Tools: Direct access to and utilization of Pulse Labs' proprietary AI-powered research tools and platforms, offering cutting-edge technology for research execution and analysis.

• Independent Work & Team Interaction: The environment supports focused, independent work while emphasizing regular team syncs, project check-ins, and opportunities for knowledge sharing and peer support.

Work Schedule: While fully remote, the role likely requires adherence to standard working hours within Brazil, with potential flexibility for asynchronous communication and collaboration across different time zones if collaborating with international teams. Core meeting times will be established for team and client engagement.

📝 Enhancement Note: The fully remote nature in Brazil emphasizes the need for strong self-discipline, proactive communication, and comfort with digital collaboration tools. The company's focus on proprietary AI tools suggests a tech-forward and potentially innovative workspace setup.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter to assess basic qualifications, cultural fit, and understanding of the role's operational aspects.

• Hiring Manager Interview: In-depth discussion with the hiring manager focusing on your experience in qualitative research, project management, client interaction, and operational rigor. Expect questions about your approach to planning and executing complex studies.

• Portfolio Review & Presentation: A dedicated session where you will present 1-2 detailed case studies from your portfolio, demonstrating your research process, analytical skills, and ability to communicate findings to senior stakeholders. This is a critical stage to showcase your practical application of skills.

• Team/Peer Interview: Meet with other UX Researchers and potentially members of the Research Operations team. This interview will assess your collaborative style, mentoring capabilities, and how you integrate into a fast-paced, research-focused environment.

• Final Interview (Optional): May involve a conversation with a senior leader (e.g., Head of Product, CTO) to discuss strategic alignment and long-term vision.

Portfolio Review Tips:

• Select High-Impact Projects: Choose case studies that clearly demonstrate your ability to solve complex problems, manage research end-to-end, and deliver measurable business value.

• Structure for Clarity: Organize your presentations logically: Problem/Objective -> Methodology -> Process -> Findings -> Recommendations -> Impact.

• Quantify Impact: Wherever possible, highlight the business impact of your research (e.g., increased conversion rates, reduced churn, improved user satisfaction scores).

• Showcase Operational Rigor: Emphasize your planning, execution, and quality assurance processes, especially how you managed timelines and collaborated with operations teams.

• Be Prepared for Deep Dives: Anticipate detailed questions about your methodology choices, analytical techniques, and how you handled challenges or ambiguities.

Challenge Preparation:

• Research Scenario Exercise: You might be given a hypothetical research problem and asked to outline your approach, including methodology, participant criteria, and key questions.

• Data Interpretation Task: Be ready to analyze a sample of qualitative data (e.g., interview snippets, survey responses) and synthesize key findings.

• Process Improvement Idea: Prepare to articulate ideas for improving research operations, tools, or workflows based on your experience.

📝 Enhancement Note: The portfolio review is a pivotal part of the hiring process. Candidates should prepare to not only present their research but also articulate the operational aspects of their work and their ability to mentor and collaborate within a research operations framework.

🛠 Tools & Technology Stack

Primary Tools:

• Pulse Labs Proprietary Tools: Extensive use of the company's internal AI-powered platforms for qualitative research execution, data collection, and analysis. Familiarity with learning new, proprietary systems is key.

• Qualitative Data Analysis Software: Experience with tools like NVivo, ATLAS.ti, Dovetail, or similar qualitative analysis platforms for coding, theming, and synthesizing large volumes of text and video data.

• Video Conferencing & Moderation Tools: Proficiency with platforms such as Zoom, Google Meet, or specialized remote moderation tools for conducting live, moderated research sessions.

Analytics & Reporting:

• Survey Platforms: Experience with tools like SurveyMonkey, Qualtrics, Typeform, or Google Forms for survey design, distribution, and data collection.

• Data Visualization Tools: Familiarity with tools like Tableau, Power BI, or even advanced Google Sheets/Looker Studio for creating clear and impactful data visualizations for reports.

• Spreadsheet Software: High comfort and advanced proficiency with Google Sheets or Microsoft Excel for data manipulation, basic analysis, and reporting.

CRM & Automation:

• CRM Systems: While not a direct CRM role, understanding how user research insights feed into CRM data for customer segmentation and personalized experiences is beneficial (e.g., Salesforce, HubSpot).

• Project Management Tools: Experience with tools like Asana, Trello, Jira, or Monday.com for managing research projects, tracking tasks, and collaborating with team members.

• Collaboration Suites: Expertise in Google Workspace (Docs, Sheets, Slides, Meet) is explicitly mentioned as a requirement, highlighting its central role in daily operations.

📝 Enhancement Note: The emphasis on Pulse Labs' proprietary tools means adaptability and a willingness to learn new technologies are paramount. Proficiency in standard qualitative analysis and collaboration tools is expected, with Google Workspace being a non-negotiable requirement.

👥 Team Culture & Values

Operations Values:

• Rigor & Quality: A commitment to sound research methodology, meticulous data analysis, and high-quality deliverables, even under tight deadlines.

• Customer Focus: A dedication to understanding and advocating for the end-user, ensuring their needs and perspectives are central to product development.

• Collaboration & Teamwork: An emphasis on working effectively with colleagues across research, operations, design, and engineering teams to achieve shared goals.

• Innovation & Adaptability: A proactive approach to embracing new technologies and methodologies, particularly in the rapidly evolving AI and UX research space.

• Ownership & Accountability: A strong sense of responsibility for one's work, demonstrating transparency, attention to detail, and the initiative to drive tasks to completion.

Collaboration Style:

• Cross-Functional Integration: Expect a highly integrated approach where UX research insights are actively shared and leveraged by product, design, and engineering teams to inform decisions.

• Feedback-Driven Environment: A culture that encourages open and constructive feedback, both for research processes and for individual growth, fostering continuous improvement.

• Knowledge Sharing: Practices that promote the sharing of learnings, best practices, and insights across the research and operations teams to elevate collective expertise.

📝 Enhancement Note: The values highlight a blend of scientific rigor (quality, methodology) and startup agility (innovation, adaptability, ownership), all within a strong emphasis on collaborative delivery of user insights.

⚡ Challenges & Growth Opportunities

Challenges:

• Rapidly Evolving AI Landscape: Keeping pace with advancements in AI and understanding how they impact user behavior and research methodologies.

• Balancing Rigor and Speed: Delivering high-quality, in-depth research insights within the fast-paced, rapid-response environment characteristic of startups.

• Managing Multiple Stakeholder Needs: Effectively navigating diverse client requirements and expectations, ensuring research projects meet varied business goals.

• Adapting to Proprietary Tools: Quickly mastering and becoming proficient with Pulse Labs' unique AI research platforms.

Learning & Development Opportunities:

• AI in Research Specialization: Opportunity to become an expert in applying AI-driven techniques to UX research, a highly in-demand skill set.

• Advanced Methodologies: Exposure to and training in cutting-edge qualitative research techniques and longitudinal study designs.

• Mentorship and Leadership: Develop strong coaching and leadership skills by mentoring junior researchers and contributing to the development of research operations best practices.

• Startup Growth Contribution: Play a key role in shaping the research function and influencing product strategy in a growing AI technology company.

📝 Enhancement Note: The challenges are typical for roles in innovative tech startups, emphasizing adaptability and continuous learning. The growth opportunities are significant, particularly for those looking to specialize in AI-driven research and take on leadership responsibilities.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex qualitative research project you led from start to finish. What were the key challenges, and how did you overcome them?" (Focus on process, methodology, and problem-solving.)

• "How do you ensure the quality and rigor of qualitative research when working under tight deadlines?" (Highlight your operational processes and quality assurance.)

• "Walk us through your approach to synthesizing large volumes of qualitative data and translating findings into actionable recommendations for senior stakeholders." (Demonstrate analytical and communication skills.)

Company & Culture Questions:

• "What interests you about Pulse Labs AI and our approach to using AI in UX research?" (Research the company's mission, products, and recent news.)

• "Describe your experience working in a fast-paced, often ambiguous, startup or agency environment. How do you thrive in such settings?" (Emphasize adaptability, ownership, and proactive problem-solving.)

Portfolio Presentation Strategy:

• Select 1-2 Strong Case Studies: Focus on projects that best exemplify your end-to-end research management, analytical depth, and client impact.

• Structure Your Narrative: Clearly articulate the business problem, your research objectives, the methodologies you chose and why, your process for execution, the key insights you uncovered, and the tangible impact of your recommendations.

• Be Ready for Technical/Methodological Deep Dives: Anticipate questions about your specific techniques, tools used, and decision-making rationale.

• Highlight Operational Aspects: Emphasize how you managed timelines, resources, and collaborated with operations teams to ensure successful project delivery.

• Practice Your Delivery: Ensure you are concise, engaging, and can effectively communicate complex information within the allotted time.

📝 Enhancement Note: Interview preparation should focus on demonstrating not only strong UX research skills but also a robust understanding of research operations, project management, client handling, and the ability to thrive in a dynamic, technology-driven startup environment.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided Workable link, ensuring your resume and any requested documents are uploaded.

• Tailor Your Resume: Highlight keywords related to qualitative research, research operations, project management, specific methodologies (diary studies, IDIs, focus groups), data analysis, stakeholder presentation, and experience with tools like Google Workspace. Quantify achievements where possible.

• Curate Your Portfolio: Select 2-3 of your most impactful UX research projects. Ensure they clearly demonstrate your ability to manage research end-to-end, analyze complex data, and deliver actionable insights with measurable business impact. Prepare concise summaries and visual aids for presentation.

• Prepare for the Portfolio Presentation: Practice articulating your case studies, focusing on the "why" behind your methodological choices, your process, and the impact of your work. Be ready to discuss how you managed operational aspects of research projects.

• Research Pulse Labs AI: Familiarize yourself with their website, product offerings, and any recent news or publications to demonstrate genuine interest and understanding of their AI-driven approach to research. Understand their target customers and the challenges they aim to solve.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.