UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: One Identity

Location: Remote (Ireland, United Kingdom)

Job Type: Full-Time

Category: User Experience Research / Product Operations

Date Posted: 2026-06-03

Experience Level: Mid-Senior Level (3-6+ years)

Remote Status: Fully Remote

🚀 Role Summary

• Drive a deep, shared understanding of user needs and pain points within the Identity Security domain to inform strategic decision-making at both product and portfolio levels.

• Partner closely with Product Management and Design leaders to reduce decision-making risk and ensure user needs are consistently represented across a complex Identity and Access Management (IAM) ecosystem.

• Lead full-cycle qualitative research, selecting appropriate methods to address specific decisions and inform product discovery, validation, and iteration.

• Contribute to the operationalization of research practices, including participant management, intake processes, and knowledge management, to scale research efforts and improve data quality.

📝 Enhancement Note: This role is positioned as a critical cross-product function within One Identity's Identity Security domain. The emphasis on "improving decision-making at both the product and portfolio level" and "avoiding siloed decision-making" indicates a strategic focus beyond individual feature research, aiming to influence broader product strategy and roadmap development. The "Research enablement & operations" section highlights a significant component of this role, suggesting a need for someone who can not only conduct research but also build and refine the processes that support research across multiple teams.

📈 Primary Responsibilities

• Act as a thought partner to Product and Design leaders, guiding them in framing the right problems and identifying opportunities where research can meaningfully reduce risk and inform strategic trade-offs.

• Lead end-to-end qualitative research initiatives, from initial problem framing and study design to execution, synthesis, and communication of actionable insights.

• Select and apply a range of appropriate research methodologies (qualitative and quantitative) based on the specific decision-making context, rather than relying on default processes.

• Collaborate closely with designers on study design, prototype development, and user testing to ensure research is realistic, focused, and directly informs design iterations.

• Synthesize complex research findings into clear, compelling narratives and actionable perspectives that influence product direction, feature development, and overall portfolio strategy.

• Identify and communicate patterns across multiple products and user journeys, proactively sharing insights to shape broader company strategy and critical decision-making.

• Communicate research insights effectively through various channels, including working sessions, presentations, and direct engagement with cross-functional stakeholders, ensuring broad understanding and adoption.

• Partner with a Senior Researcher to define, implement, and operationalize research readiness criteria, ensuring teams engage users with clear intent and well-defined objectives.

• Co-own participant operations, focusing on improving recruitment strategies, participant management processes, and incentive structures to ensure high-quality participant engagement.

• Collaborate with teams managing other customer feedback channels (e.g., NPS, Aha!, Advisory Boards, user groups) to ensure data integration, maintain data quality, and uphold rigorous research practices.

• Support the development of "just-in-time" research capabilities and scalable support models for designers and Product Managers working on lower-priority initiatives, democratizing research access.

• Contribute to research intake processes and knowledge management systems, making research findings easily accessible, discoverable, and reusable across product teams.

📝 Enhancement Note: The responsibilities emphasize a strategic and operational approach to UX Research. The expectation to "influence product direction, not just individual features" and "spot patterns across products and journeys" points towards a role that requires strategic thinking and the ability to connect disparate insights. The "Research enablement & operations" section indicates a proactive involvement in building and refining research processes, which is a key differentiator for operations-focused roles within UX.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Information Science, or a related field is typically expected for UX Research roles of this caliber.

Experience: 3-6+ years of progressive experience in UX Research or a closely related field, with a strong track record of partnering effectively with Product Management and Design teams.

Required Skills:

• Demonstrated experience conducting UX research for SaaS and/or enterprise products, with a strong understanding of complex technical workflows.

• Proven ability to lead full-cycle qualitative research studies, including generative research, usability testing, and concept validation.

• Experience translating research findings into clear, actionable insights that directly influence product strategy, roadmaps, and key decision-making trade-offs.

• Experience contributing to and improving research operations processes, such as participant recruitment, management, intake, knowledge management, and establishing research standards.

• Ability to effectively coach and enable non-researchers (designers, PMs) to conduct lightweight, best-practice-aligned research at scale.

• Excellent written and verbal communication skills, with the ability to clearly articulate complex findings and strategic recommendations to both technical and non-technical stakeholders.

• Fluency in written and spoken English. Preferred Skills:

• Experience researching highly technical domains such as identity, security, or platform products.

• Familiarity with accessibility standards (e.g., WCAG) and best practices for inclusive research.

• Experience working across multiple product teams or a portfolio of interconnected products, understanding the nuances of cross-product research.

• Hands-on experience with specialized research tools such as Tetra Insights, UX Tweak, or similar platforms for study management and analysis.

• Experience researching AI-driven product experiences, including copilots, automation tools, or decision-support systems.

• Experience with quantitative research methods and statistical analysis, complementing qualitative findings.

📝 Enhancement Note: The experience requirement of 3-6+ years, coupled with the emphasis on influencing product strategy and operationalizing research, suggests a mid-to-senior level role. The "nice to have" skills like experience in technical domains and AI-driven products indicate that candidates with specialized knowledge in One Identity's market will have a stronger advantage. The requirement to "enable non-researchers" points to strong communication and mentorship capabilities.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 comprehensive case studies demonstrating full-cycle UX research projects, ideally from the SaaS or enterprise software domain.

• Each case study should clearly articulate the problem statement, research objectives, chosen methodologies, research process, key findings, and the impact of the research on product decisions and outcomes.

• Highlight examples of how research insights influenced strategic direction, feature prioritization, or risk mitigation for complex technical products.

• Include specific examples of how you have contributed to or managed research operations, such as participant recruitment strategies, research intake processes, or knowledge sharing initiatives.

• Demonstrate experience in synthesizing findings across multiple studies or products to inform broader strategic decisions. Process Documentation:

• Provide evidence of your ability to document research processes, including study plans, participant communication templates, and synthesis frameworks.

• Showcase how you have contributed to developing or refining research methodologies and best practices within a team or organization.

• Illustrate your approach to knowledge management, such as organizing and making research findings accessible and reusable for product and design teams.

• Detail your experience in operationalizing research, including setting up participant panels, managing recruitment pipelines, or improving research intake workflows.

📝 Enhancement Note: For a UX Researcher role with a strong emphasis on "Research enablement & operations," a portfolio is crucial. It should not only demonstrate research execution skills but also showcase the candidate's ability to build and improve research processes, manage stakeholders, and contribute to the scalability of research efforts. The emphasis on "decision-driven" research suggests that case studies should clearly link research activities to tangible business or product outcomes.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for UX Researchers with 3-6+ years of experience in Ireland and the United Kingdom, a competitive salary range is estimated between €60,000 - €95,000 annually. This range is dependent on specific experience, skill set, and location within these countries.

Benefits:

• Comprehensive health insurance (medical, dental, vision) with options for international coverage.

• Generous paid time off (PTO), including vacation days, sick leave, and public holidays specific to Ireland and the UK.

• Retirement savings plan (e.g., pension scheme) with potential company matching contributions.

• Professional development budget for conferences, training, certifications, and relevant workshops in UX research and related fields.

• Flexible working hours and a supportive remote work environment.

• Opportunities for professional growth and advancement within the UX research team and broader product organization.

• Potential for performance-based bonuses or stock options, depending on company policy.

Working Hours: The standard working hours for this full-time role are approximately 40 hours per week. Given the remote nature and the focus on collaboration across different time zones (Europe/London, Europe/Dublin), there may be a need for flexibility in scheduling meetings and research sessions.

📝 Enhancement Note: Salary estimates are based on research from reputable salary aggregators and industry reports for UX Researcher roles in Ireland and the UK. The range accounts for varying levels of experience within the 3-6+ year bracket and the remote nature of the position. Benefits are standard for tech roles in these regions, with an emphasis on professional development crucial for a research-focused position.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software (Identity and Access Management - IAM). One Identity operates in the cybersecurity space, providing solutions that help organizations manage and secure their digital identities. This involves complex B2B enterprise software.

Company Size: One Identity is part of Quest Software, which is a significant enterprise software company. While specific numbers for One Identity alone can vary, Quest Software has a substantial global presence and workforce, indicating a mid-to-large enterprise environment. This suggests established processes, cross-functional teams, and opportunities for impact within a structured organization.

Founded: One Identity was launched as a business unit of Quest Software in 2006. This history implies a mature product suite and established market presence, with a focus on enterprise-grade solutions.

Team Structure:

• The UX Research team likely consists of a mix of individual contributors and potentially senior researchers or a lead. This role partners closely with Product Management and Design, indicating a matrixed or collaborative structure where UX Research is embedded or closely aligned with product development squads.

• Reporting structure will likely be within a UX/Design leadership or directly to a Head of Product/Design, with dotted lines to product teams.

• Cross-functional collaboration is central, involving close partnerships with Product Managers, Designers, Engineers, and potentially Marketing or Customer Success teams to gather comprehensive user insights and drive product strategy. Methodology:

• Data Analysis & Insights: Emphasizes rigorous synthesis of qualitative and quantitative data to uncover user needs, pain points, and behavioral patterns. Insights are expected to be actionable and influence strategic decisions.

• Workflow Planning & Optimization: Focuses on improving the efficiency and effectiveness of research processes, including study design, participant management, and knowledge sharing, to support product teams.

• Automation & Efficiency: Aims to enable "just-in-time" research and scalable support models, suggesting an interest in leveraging tools and processes to make research more accessible and efficient for product development cycles.

Company Website: https://www.oneidentity.com/

📝 Enhancement Note: The industry context of Identity and Access Management is crucial. It signifies a highly technical domain where user research must be adept at understanding complex workflows, security concerns, and enterprise-level requirements. The company's structure within Quest Software suggests a professional, enterprise-oriented environment.

📈 Career & Growth Analysis

Operations Career Level: This role represents a Mid-to-Senior level UX Researcher, focusing on strategic impact and research operations. It goes beyond simply executing studies to shaping research strategy, influencing product portfolios, and enabling research across teams. It's a step towards becoming a UX Research Lead or Principal UX Researcher, or specializing in Research Operations.

Reporting Structure: The role will likely report to a Senior UX Researcher, a UX Research Manager, or a Director of Product Design/UX. The close collaboration with Product Management and Design indicates a highly integrated functional reporting within product development teams.

Operations Impact: The UX Researcher will have a direct impact on product strategy, risk reduction, and user experience quality across One Identity's complex IAM ecosystem. By ensuring user needs are central to decision-making at both product and portfolio levels, the role contributes significantly to the company's ability to deliver effective, usable, and competitive security solutions. This operational focus on research efficiency and impact is key to accelerating product development cycles and ensuring market relevance.

Growth Opportunities:

• Operations Skill Development: Deepen expertise in research operations, including participant management systems, knowledge management strategies, and scaling research practices across large organizations.

• Strategic Influence: Develop skills in influencing product strategy and roadmap decisions through compelling research insights and effective stakeholder management, potentially leading to leadership roles in UX Research.

• Domain Specialization: Gain in-depth knowledge of the Identity and Access Management (IAM) and cybersecurity domains, becoming a subject matter expert in user needs within this complex technical field.

• Leadership & Mentorship: Opportunities to mentor junior researchers, enable non-researchers, and contribute to building a stronger research culture within One Identity.

📝 Enhancement Note: The emphasis on "Research enablement & operations" and influencing "portfolio level" decisions positions this role as having significant growth potential beyond traditional UX research execution, moving into strategic operational leadership within the UX domain.

🌐 Work Environment

Office Type: Fully Remote. This means the primary work environment is a home office setup. The company provides the necessary tools and support for remote work.

Office Location(s): The role is open to candidates located in Ireland and the United Kingdom. This allows for access to talent across these regions while maintaining a fully remote workforce.

Workspace Context:

• Collaborative Environment: Although remote, the culture emphasizes strong collaboration through virtual tools such as Slack, Microsoft Teams, Zoom, and project management platforms. Regular virtual meetings, working sessions, and asynchronous communication are key.

• Operations Tools & Technology: Access to standard productivity software, collaboration platforms, and potentially specialized UX research tools (e.g., for study management, participant recruitment, synthesis, and knowledge sharing).

• Team Interaction: Opportunities for interaction with UX Researchers, Designers, Product Managers, and other stakeholders through virtual team meetings, project stand-ups, and informal virtual coffee chats to foster connection and knowledge exchange.

Work Schedule: The standard 40-hour work week provides a framework, but the remote, international nature of the role may necessitate flexibility in scheduling to accommodate different time zones and research participant availability. This allows operations professionals to manage their workload efficiently while ensuring global collaboration.

📝 Enhancement Note: The fully remote aspect requires strong self-discipline and excellent communication skills. The emphasis on collaboration despite distance highlights the importance of proactive engagement and proficiency with virtual collaboration tools.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and resumes, focusing on qualifications and alignment with the role's core responsibilities.

• Hiring Manager/Team Interview: This stage will likely involve a discussion about your experience, research philosophy, approach to problem-solving, and understanding of the IAM domain. You may be asked behavioral questions about past projects and challenges.

• Portfolio Review & Presentation: A critical step where you will walk through selected case studies from your portfolio. Be prepared to discuss your research process, methodologies, insights, impact, and how you've contributed to research operations. Focus on decision-driven research and strategic influence.

• Skills Assessment/Case Study: You might be given a small research-related challenge or asked to critique a hypothetical research scenario to assess your critical thinking, problem-solving skills, and ability to apply research principles. This could also involve demonstrating how you'd enable non-researchers.

• Final Interview: This may involve meeting with senior leadership or key stakeholders to assess cultural fit, strategic alignment, and overall suitability for the role and team.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 case studies that best showcase your ability to conduct full-cycle research, influence product strategy, and contribute to research operations. Prioritize projects with clear impact and measurable outcomes.

• Structure Your Narrative: For each case study, clearly articulate the problem, your role, the methods used, your key insights, the resulting actions/decisions, and the impact. Use a "Problem -> Approach -> Results -> Impact" framework.

• Highlight Operations Contributions: Explicitly detail instances where you improved research processes, managed participants, contributed to knowledge management, or enabled others to conduct research.

• Demonstrate Decision-Driven Research: Emphasize how your research directly informed critical decisions, reduced risk, or shaped product strategy, rather than just describing research activities.

• Quantify Impact: Where possible, use data and metrics to demonstrate the success of your research efforts and their contribution to business goals.

Challenge Preparation:

• Understand the Domain: Familiarize yourself with Identity and Access Management (IAM) concepts, common user pain points, and enterprise software challenges.

• Methodology Fluency: Be ready to discuss and justify your choice of research methods for different scenarios, including both qualitative and quantitative approaches.

• Process Thinking: Prepare to articulate how you would approach enabling non-researchers, setting up research intake, or improving participant recruitment. Think about scalability and efficiency.

• Communication Practice: Rehearse explaining complex research concepts and findings clearly and concisely, tailoring your message to different audiences (e.g., technical vs. non-technical stakeholders).

📝 Enhancement Note: The interview process heavily emphasizes the portfolio and the ability to communicate research impact. The role's operational component means candidates should be ready to discuss process improvements and scalability, not just research execution.

🛠 Tools & Technology Stack

Primary Tools:

• Research Platforms: Experience with tools like Tetra Insights, UX Tweak, UserTesting.com, Lookback, or similar platforms for conducting user interviews, usability tests, surveys, and managing participant recruitment.

• Collaboration Suites: Proficiency in Microsoft Teams, Slack, Zoom for daily communication, virtual meetings, and team synchronization.

• Project Management: Familiarity with tools like Jira, Asana, Trello for tracking research tasks and project timelines.

Analytics & Reporting:

• Data Synthesis Tools: Experience with qualitative data analysis software (e.g., Dovetail, NVivo, Affinity) for synthesizing research findings, identifying themes, and generating insights.

• Presentation Software: Advanced skills in PowerPoint, Google Slides, or similar for creating compelling reports and presentations of research insights to stakeholders.

• Data Visualization: Basic understanding or experience with tools like Tableau or Power BI may be beneficial for visualizing quantitative data or research trends.

CRM & Automation:

• CRM Interaction: While not a direct CRM role, understanding how research insights feed into CRM strategies or customer feedback loops (e.g., NPS, user feedback within a CRM system) is advantageous.

• User Feedback Platforms: Experience with platforms that aggregate user feedback, bug reports, or feature requests (e.g., Aha!, Canny, UserVoice) to understand how research integrates into the broader product feedback ecosystem.

📝 Enhancement Note: The "nice to have" mention of "Tetra Insights, UX Tweak, or similar" is a direct indicator of expected tool proficiency. The role also implies a need for strong collaboration and presentation tools.

👥 Team Culture & Values

Operations Values:

• Data-Driven Decision Making: A core value is the reliance on user data and research insights to inform product strategy and development, ensuring decisions are grounded in evidence rather than assumptions.

• Efficiency and Scalability: Emphasis on optimizing research processes to be more efficient, scalable, and accessible across product teams, enabling "just-in-time" research and broader adoption.

• Cross-Functional Collaboration: A strong belief in working closely with Product Management, Design, Engineering, and other departments to build a shared understanding of users and drive cohesive product development.

• User-Centricity: A commitment to deeply understanding user needs, pain points, and behaviors to ensure the development of products that are usable, valuable, and impactful for the target audience.

• Continuous Improvement: A culture that encourages ongoing learning, experimentation with research methods, and refinement of research operations to enhance effectiveness and impact.

Collaboration Style:

• Proactive Partnership: Actively engaging with Product Managers and Designers as thought partners from the early stages of product discovery to ensure research is integrated into the development lifecycle.

• Transparent Communication: Sharing insights and findings openly and regularly through various channels, fostering a culture of shared understanding and collaborative problem-solving.

• Knowledge Sharing: Actively contributing to and leveraging shared repositories of research findings and best practices to prevent duplicated effort and build organizational knowledge.

• Enablement Focused: A collaborative approach that seeks to empower other team members, including non-researchers, with the skills and resources to conduct effective user research, fostering a user-centric mindset across the organization.

📝 Enhancement Note: The values and collaboration style align with a mature operations function, emphasizing efficiency, data, and cross-functional synergy. The focus on "enabling" others points to a team culture that values knowledge sharing and empowerment.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of IAM Domain: Navigating the technical intricacies of Identity and Access Management, understanding enterprise security needs, and researching solutions for highly technical users can be challenging. Mitigation involves continuous learning and close collaboration with subject matter experts.

• Balancing Strategic vs. Tactical Research: Juggling the need for deep, strategic research that influences portfolio direction with the demand for faster, "just-in-time" research for specific product features. This requires strong prioritization and time management skills.

• Scaling Research Operations: Developing and implementing scalable research processes and enablement models for multiple product teams without compromising research quality. This requires strategic planning and buy-in from various stakeholders.

• Influencing Stakeholders: Effectively communicating research insights and driving adoption of recommendations among diverse stakeholders, some of whom may have differing priorities or perspectives. Building strong relationships and tailoring communication is key.

Learning & Development Opportunities:

• Advanced Research Methodologies: Opportunities to explore and master advanced qualitative and quantitative research techniques, including mixed-methods research and longitudinal studies.

• Research Operations Specialization: Developing expertise in building and managing research infrastructure, participant recruitment pipelines, and knowledge management systems.

• Domain Expertise: Deepening knowledge in cybersecurity, IAM, and enterprise software, becoming a recognized expert in user needs within these critical areas.

• Leadership & Mentorship: Potential to mentor junior researchers, lead research initiatives, and contribute to the strategic direction of the UX Research function at One Identity.

📝 Enhancement Note: The challenges highlight the need for strategic thinking, operational prowess, and strong communication skills, all of which are opportunities for professional growth.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you influenced product strategy with research. What was the situation, what did you do, and what was the outcome?" Preparation: Focus on a case study where your insights led to significant strategic shifts or trade-offs, emphasizing your role in shaping the narrative and driving consensus. Highlight how you identified opportunities for strategic impact.

• "How would you approach enabling a team of Product Managers and Designers who have limited research experience to conduct effective user research?" Preparation: Outline a structured approach that includes defining research readiness criteria, providing training/templates, offering guidance on study design and execution, and establishing a feedback loop. Emphasize scalability and best practices.

• "Walk us through your process for identifying and prioritizing research questions for a portfolio of products." Preparation: Discuss how you gather input from stakeholders, map user journeys, identify knowledge gaps, and balance strategic vs. tactical research needs. Demonstrate your ability to connect research to business objectives. Company & Culture Questions:

• "What interests you about One Identity and our work in the Identity Security space?" Preparation: Research One Identity's products, market position, and recent news. Connect your interest in UX research with the challenges and opportunities within IAM and cybersecurity.

• "How do you ensure your research findings are actionable and adopted by product teams?" Preparation: Discuss your communication strategies, stakeholder engagement techniques, and how you tailor insights to different audiences. Mention experience in facilitating working sessions or co-creation workshops.

• "Describe your experience with research operations. What processes have you helped to build or improve?" Preparation: Prepare specific examples of contributions to participant recruitment, knowledge management, research intake, or establishing research standards. Quantify improvements where possible. Portfolio Presentation Strategy:

• Tell a Story: Frame each case study as a narrative—the challenge, your approach, the critical insights, and the impact. Keep it concise and focused on the most impactful elements.

• Highlight Your Role: Clearly articulate your specific contributions, especially in influencing decisions and managing the research process.

• Showcase Operations Skills: If applicable, include a case study or specific examples within a case study that demonstrate your work in research operations.

• Focus on Impact & Strategy: Emphasize how your research directly influenced product direction, reduced risk, or addressed strategic business goals, rather than just detailing methodologies.

• Prepare for Q&A: Anticipate questions about your methodology choices, how you handled challenges, and how your findings were implemented.

Challenge Preparation:

• Think Operationally: If given a challenge, consider not just the research itself but also how it would be integrated into existing workflows and scaled.

• Prioritize & Justify: Be prepared to explain your priorities and justify your methodological choices based on available resources and decision-making needs.

• Communicate Clearly: Practice articulating your thought process and recommendations concisely and persuasively.

📝 Enhancement Note: The interview preparation emphasizes practical application of research skills, strategic thinking, operational contributions, and effective communication, all framed within the context of One Identity's business and the IAM domain.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided careers portal link.

• Customize your Resume: Tailor your resume to highlight experience in UX Research, particularly for SaaS/enterprise products, and any contributions to research operations, process improvement, or scaling research efforts. Use keywords from the job description.

• Prepare Your Portfolio: Curate 3-5 strong case studies showcasing your full-cycle research process, strategic influence, and operational contributions. Ensure each case study clearly articulates the problem, your approach, key insights, and the impact on product decisions and business outcomes.

• Practice Your Presentation: Rehearse presenting your portfolio case studies, focusing on storytelling, clarity, and demonstrating how your research drives decision-making and reduces risk. Practice explaining your operational contributions.

• Research One Identity: Familiarize yourself with One Identity's products, mission, and the Identity and Access Management (IAM) industry to demonstrate genuine interest and understanding during the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.