UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Nureva

Location: Kanata, Ontario, Canada

Job Type: Team Member (Full-Time)

Category: User Experience Research & Design

Date Posted: 2026-09-21

Experience Level: Mid-Level (2-5 Years)

Remote Status: Hybrid (3 days in office)

🚀 Role Summary

• Conduct comprehensive user research to inform product strategy and design decisions within an agile framework.

• Collaborate closely with product managers, UX designers, and developers to translate user insights into actionable product requirements and experience enhancements.

• Create user-centered artifacts such as personas, journey maps, and wireframes to communicate customer needs and validate design concepts.

• Utilize a variety of qualitative and quantitative research methodologies, including interviews, usability testing, and surveys.

• Contribute to a user-centered design culture by embedding customer perspective throughout the product development lifecycle.

📝 Enhancement Note: This role is positioned within a technology company focused on audio and collaboration solutions. The emphasis on hybrid work and embedded agile teams suggests a dynamic, fast-paced environment where UX research directly influences product roadmaps. The role requires a blend of research rigor and design thinking, with a strong emphasis on translating insights into tangible product improvements.

📈 Primary Responsibilities

• Plan, execute, and manage qualitative and quantitative user research activities across the entire product development lifecycle, from ideation to post-launch analysis.

• Conduct in-depth customer interviews, contextual inquiries, and observational research to deeply understand user needs, workflows, pain points, and decision-making processes.

• Design and facilitate usability testing sessions, surveys, and diary studies to evaluate the effectiveness and intuitiveness of product designs and concepts.

• Develop and present comprehensive research findings, including personas, user journey maps, storyboards, and user flow diagrams, to cross-functional stakeholders.

• Create wireframes, interactive prototypes (using Figma), and conceptual designs to explore potential solutions and support validation through user testing.

• Work collaboratively within agile development teams, providing continuous user feedback and advocating for user-centered design principles.

• Maintain and deepen an understanding of Nureva's hardware, software, and product development processes to ensure research and design recommendations are impactful and feasible.

• Stay abreast of emerging trends in audio technology, collaboration software, and user experience research methodologies.

📝 Enhancement Note: The responsibilities highlight a hands-on role requiring active engagement with users and internal teams. The expectation to create wireframes and prototypes in Figma, alongside traditional research artifacts, indicates a need for a UX Researcher who can bridge the gap between insight generation and design ideation. The focus on audio and collaboration technology suggests a specialized domain knowledge will be beneficial.

🎓 Skills & Qualifications

Education: University degree or equivalent experience in Human-Computer Interaction (HCI), Psychology, Cognitive Science, Human Factors, Anthropology, Sociology, User Experience Research, or a closely related field.

Experience: Proven experience in UX research, UX design, product design, human factors, or a similar user-centered role, ideally with 2-5 years of progressive experience. Software development experience is considered an asset.

Required Skills:

• Demonstrated expertise in planning, conducting, and synthesizing qualitative and quantitative UX research methodologies (e.g., interviews, usability testing, surveys, contextual inquiry, diary studies).

• Strong portfolio showcasing a range of UX research projects, methodologies, and impactful user insights that have shaped product decisions.

• Proficiency in creating user-centered design artifacts such as personas, journey maps, storyboards, and flow diagrams.

• Advanced skills in wireframing and prototyping tools, with a specific requirement for Figma proficiency.

• Excellent facilitation, communication, and storytelling abilities to effectively present research findings and advocate for user needs.

• Proven ability to collaborate effectively with cross-functional teams, including product managers, designers, and developers, influencing decisions with evidence-based insights.

• Strong critical thinking, analytical, and problem-solving skills.

• Deep curiosity and passion for understanding customer behavior and translating insights into tangible business and product value.

• Familiarity with user-centered design principles and experience evaluating user-interface patterns through research. Preferred Skills:

• Experience with audio technologies, including related hobbies or interests.

• Experience designing for Internet of Things (IoT) devices or software that interfaces directly with hardware.

• Experience researching or designing user experiences for mobile, web, or cross-platform applications.

• Experience in designing and researching AI-enabled user experiences.

• Familiarity with UX metrics and quantitative methods for measuring user experience outcomes over time.

• Experience with accessibility research and inclusive design practices.

• Experience working within Agile or Scrum product development environments.

📝 Enhancement Note: The "nice to have" skills point towards a growing company looking to expand its capabilities in emerging areas like AI and IoT. A candidate with experience in these specialized domains or with hardware integration will have a distinct advantage. The emphasis on a strong portfolio is critical, as it will be the primary tool for demonstrating practical skills and impact.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated collection of UX research case studies demonstrating a clear process from problem definition to actionable insights and impact.

• Evidence of planning and executing various research methodologies, tailored to specific project goals and constraints.

• Examples of translating complex user data into clear, compelling artifacts (personas, journey maps, user flows).

• Demonstrations of how research findings directly influenced product design decisions, leading to measurable improvements.

• Prototypes or wireframes created in Figma that illustrate design exploration and validation through user feedback. Process Documentation:

• Showcase an understanding of iterative research processes within an agile development cycle.

• Detail how research insights were integrated into product roadmaps and design sprints.

• Provide examples of how user feedback was collected, analyzed, and utilized to refine product features and user experiences.

• Illustrate experience with documenting research plans, methodologies, findings, and recommendations for team consumption.

📝 Enhancement Note: The role emphasizes practical application of UX research. Applicants should prepare a portfolio that clearly articulates their research process, highlights their ability to use tools like Figma for design ideation, and quantifies the impact of their research on product outcomes. The ability to document and communicate processes effectively is key for collaboration within agile teams.

💵 Compensation & Benefits

Salary Range: Based on the location (Kanata, Ontario, Canada), experience level (Mid-Level, 2-5 years), and industry (Technology/Software), a competitive salary range for a UX Researcher in this region would typically fall between CAD $70,000 - $100,000 annually. This estimate considers industry benchmarks, cost of living in the Ottawa area, and the typical compensation for roles requiring specialized UX research and design skills.

Benefits:

• Competitive total compensation package, including base salary and potentially performance-based incentives.

• Unique perks and benefits designed to enhance employee well-being and professional development.

• Opportunity to work with innovative audio and collaboration technology.

• Access to modern collaborative office spaces.

• Professional development opportunities in a growing technology company.

Working Hours: Standard full-time working hours are expected, likely around 40 hours per week. The hybrid model allows for flexibility, with 3 days required in the office, suggesting a blend of structured work and collaborative team time.

📝 Enhancement Note: The salary estimate is based on general market data for UX Researchers in Canadian tech hubs. Actual compensation may vary based on specific qualifications, interview performance, and the company's internal compensation structure. The "unique perks and benefits" are often a strong differentiator for tech companies and can include things like extended health benefits, wellness programs, stock options, or professional development budgets.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, specifically focused on audio and collaboration solutions. Nureva is known for its innovative approach to simplifying the complexities of meeting and learning spaces with integrated audio, video, and collaboration tools.

Company Size: Nureva is a growing company, likely falling into the medium-sized business category (e.g., 100-500 employees). This size often allows for a balance between established processes and the agility of a startup, fostering innovation and direct impact.

Founded: Nureva was founded with a vision to transform collaboration spaces. Understanding their founding principles can provide insight into their long-term strategic direction and commitment to user-centric innovation.

Team Structure:

• The UX team is likely part of a larger Product or Engineering department, working closely with Product Management and Development.

• The UX Researcher will be embedded within agile development teams, fostering close collaboration with designers, developers, and product owners.

• Reporting structure will likely be to a UX Lead, Design Manager, or Head of Product. Methodology:

• User-centered design is a core tenet, as stated in the job description.

• Agile development methodologies are employed, requiring iterative research and design processes.

• Emphasis on data-driven decision-making, with research insights serving as evidence for product choices.

• Collaborative approach to problem-solving, encouraging input from all team members.

Company Website: https://www.nureva.com/

📝 Enhancement Note: The company's focus on audio and collaboration technology suggests a strong emphasis on user experience in real-world environments. A candidate who can connect with the practical challenges of remote work, hybrid meetings, and effective learning environments will resonate with Nureva's mission. The company's growth stage implies opportunities for individuals to shape processes and contribute significantly to the product's evolution.

📈 Career & Growth Analysis

Operations Career Level: This UX Researcher position is considered a Mid-Level role. It requires a solid foundation in UX research methodologies and tools, coupled with the ability to work independently and contribute meaningfully to product development. The role involves applying established practices rather than defining entirely new ones, though innovation in approach is encouraged.

Reporting Structure: The UX Researcher will report to a UX Lead or Design Manager, who oversees the UX team's strategic direction and individual development. They will work closely with Product Managers and Development Leads within their embedded agile teams, fostering a collaborative and cross-functional working environment.

Operations Impact: The impact of this role is significant, directly influencing the usability, adoption, and overall success of Nureva's products. By uncovering user needs and validating solutions, the UX Researcher helps ensure that the company develops products that are not only technically sound but also highly valuable and desirable to customers. This, in turn, drives customer satisfaction, retention, and market competitiveness, ultimately contributing to revenue growth and business success.

Growth Opportunities:

• Specialization: Develop expertise in specific areas like AI-driven experiences, IoT research, or accessibility, aligning with Nureva's product roadmap.

• Leadership: Progress to a Senior UX Researcher role, mentor junior researchers, or transition into a UX Design Lead or Product Management position.

• Skill Expansion: Gain deeper experience in areas like UX strategy, service design, or quantitative UX metrics and analytics.

• Cross-functional Mobility: Opportunities to move into related roles within Product Management or Design Strategy.

📝 Enhancement Note: The growth opportunities outlined are typical for mid-level professionals in the tech industry. Nureva's focus on innovation suggests a fertile ground for individuals looking to expand their skill set into emerging areas of UX. The embedded agile team structure provides excellent exposure to the entire product development lifecycle, which is invaluable for career progression.

🌐 Work Environment

Office Type: The role is hybrid, requiring 3 days per week in the office. This suggests a modern office environment designed to facilitate collaboration, innovation, and team cohesion, while also allowing for focused work.

Office Location(s): Kanata, Ontario (Ottawa area) or Calgary. This provides flexibility for candidates in either region. The Ottawa location is a well-established tech hub, offering a vibrant ecosystem for technology professionals.

Workspace Context:

• Collaborative Spaces: Expect well-equipped meeting rooms, brainstorming areas, and open-plan workspaces designed to encourage interaction and teamwork.

• Tools & Technology: Access to essential UX research and design tools, including Figma, Miro, and potentially specialized hardware for testing Nureva's products.

• Team Interaction: Frequent opportunities to engage with UX designers, product managers, developers, and other stakeholders, fostering a dynamic and inclusive work environment.

• Hybrid Integration: The hybrid model necessitates clear communication protocols and effective use of collaboration tools to ensure seamless integration between in-office and remote team members.

Work Schedule: A standard 40-hour work week is typical, with the hybrid arrangement offering some flexibility in balancing in-office and remote workdays. Adherence to agile sprint cycles will dictate some of the day-to-day scheduling and meeting cadence.

📝 Enhancement Note: The hybrid model is a key aspect of the work environment. Candidates should be comfortable with this arrangement and possess strong self-management skills. The emphasis on collaboration suggests that in-office days will likely be rich with team interaction, design reviews, and cross-functional meetings.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications and resumes, with a strong emphasis on the portfolio.

• Portfolio Presentation & Discussion: Candidates will likely present their portfolio to the UX team or hiring manager, discussing their research process, methodologies, and the impact of their work. Be prepared to walk through 2-3 key case studies.

• Technical/Skills Interview: This may involve a practical exercise or a deep dive into UX research techniques, tool proficiency (especially Figma), and problem-solving abilities.

• Cross-functional Collaboration Interview: Discussions with Product Managers and Developers to assess collaboration style, communication skills, and ability to integrate research into agile workflows.

• Final Interview: Potentially with senior leadership, focusing on cultural fit, strategic thinking, and long-term career aspirations.

Portfolio Review Tips:

• Structure: Organize your portfolio logically, perhaps by project type or by showcasing a diverse range of skills. For each case study, clearly outline the problem, your role, the methodology used, key findings, the resulting design/product changes, and the impact.

• Visuals: Use high-quality visuals, including screenshots of wireframes, prototypes, personas, journey maps, and any data visualizations.

• Process Focus: Emphasize your thought process and how you arrived at your conclusions. Demonstrate your ability to adapt methodologies to project constraints.

• Impact: Quantify the impact of your research whenever possible (e.g., "led to a 15% increase in task completion rate," "identified critical usability issues that were resolved before launch").

• Nureva Alignment: If possible, tailor your portfolio to highlight projects relevant to collaboration technology, audio solutions, or B2B/enterprise software.

Challenge Preparation:

• Design Exercise: Be prepared for a take-home assignment or an in-person whiteboard exercise focusing on a UX problem related to Nureva's products or a hypothetical scenario.

• Problem-Solving: Practice articulating your approach to ambiguous problems, breaking them down, and proposing research-driven solutions.

• Stakeholder Communication: Rehearse how you would present research findings to different audiences (e.g., engineers, executives) and handle challenging questions or pushback.

📝 Enhancement Note: The emphasis on a portfolio presentation suggests that practical demonstration of skills is paramount. Candidates should prepare to articulate their process and impact clearly and concisely. Understanding Nureva's products and target market will be crucial for tailoring portfolio examples and interview responses.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, and design collaboration. Proficiency is a must.

• Miro: Frequently used for collaborative whiteboarding, ideation, journey mapping, and affinity diagramming.

• User Research Platforms: Experience with tools for participant recruitment, survey deployment, and usability testing (e.g., UserTesting.com, Lookback, SurveyMonkey, Typeform).

Analytics & Reporting:

• Familiarity with analytics tools (e.g., Google Analytics, Mixpanel, Amplitude) can be beneficial for understanding user behavior post-launch and informing future research.

• Experience with data visualization tools for presenting research findings. CRM & Automation:

• While not primary for UX research, understanding CRM systems (e.g., Salesforce) and marketing automation platforms can provide context on customer journeys and business processes.

📝 Enhancement Note: The explicit mention of Figma and Miro highlights the expectation that the UX Researcher will be actively involved in the design and validation process, not just pure research. Experience with a range of user research platforms will be advantageous.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user in all product decisions.

• Collaboration: Fostering a team-oriented environment where ideas are shared openly, and cross-functional input is valued.

• Innovation: Encouraging creative problem-solving and exploration of new technologies and approaches.

• Data-Driven: Relying on evidence and insights from research to guide strategy and design.

• Agility: Adapting quickly to changing requirements and embracing iterative development processes.

Collaboration Style:

• Integrated: Working closely within agile teams, participating in stand-ups, sprint planning, and retrospectives.

• Communicative: Proactive communication with stakeholders to share insights, gather feedback, and ensure alignment.

• Constructive: Providing feedback and insights in a way that is helpful and actionable for design and development teams.

• Empathetic: Understanding the perspectives of both users and internal team members.

📝 Enhancement Note: The company values emphasize a blend of user advocacy, collaborative spirit, and a forward-thinking, agile approach. Candidates who demonstrate these qualities will be a strong cultural fit. The collaborative style within agile teams is crucial for success in this role.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research Needs with Agile Timelines: Effectively conducting rigorous research within fast-paced sprint cycles.

• Translating Insights Across Disciplines: Communicating complex user needs clearly to diverse stakeholders (engineers, product managers, marketing).

• Researching Emerging Technologies: Staying ahead of the curve in areas like AI and IoT, which may require learning new methodologies.

• Integrating Hardware and Software UX: Understanding the unique challenges of designing for products that have both physical and digital components.

Learning & Development Opportunities:

• Specialized Training: Opportunities for professional development in areas like advanced qualitative methods, quantitative UX analysis, AI/IoT research, or accessibility.

• Industry Conferences: Potential for attending UX conferences (e.g., UXPA, CHI) to stay current with best practices and network with peers.

• Mentorship: Guidance from senior UX professionals within the company or through external networks.

• Exposure to New Technologies: Working with cutting-edge audio and collaboration technology provides continuous learning opportunities.

📝 Enhancement Note: The challenges are typical for UX roles in dynamic tech environments. Overcoming these challenges will provide significant growth opportunities. Nureva's commitment to innovation suggests a supportive environment for continuous learning and skill development.

💡 Interview Preparation

Strategy Questions:

• "How would you approach researching the needs of users in a hybrid meeting environment, considering both in-office and remote participants?" (Focus on methodology, participant selection, and potential biases.)

• "Describe a time when your research findings contradicted initial product assumptions. How did you communicate this to your team, and what was the outcome?" (Demonstrates ability to influence with data and handle pushback.)

• "Given a new feature concept for our collaboration software, outline the key user research questions you would ask and the methods you would employ to validate it." (Tests strategic thinking and methodological choice.) Company & Culture Questions:

• "What interests you most about Nureva's mission and products, particularly in the audio and collaboration space?" (Shows genuine interest and research into the company.)

• "How do you see your role contributing to a user-centered design culture within an agile team?" (Assesses understanding of team dynamics and advocacy.)

• "Describe your experience working with product managers and developers. How do you ensure research insights are effectively integrated into the product roadmap?" (Evaluates collaboration and communication skills.) Portfolio Presentation Strategy:

• Storytelling: Frame each case study as a narrative: the challenge, your journey (research process), the discovery (insights), and the resolution (impact on product/business).

• Quantify Impact: Wherever possible, use numbers to demonstrate the value of your work (e.g., "reduced user errors by X%", "improved task completion time by Y minutes").

• Tool Proficiency: Be ready to discuss your experience with Figma and Miro, and how you leverage them in your workflow.

• Conciseness: Be mindful of time. Focus on the most impactful projects and clearly articulate your contributions.

📝 Enhancement Note: Preparing specific examples that align with Nureva's industry and values will be crucial. Practicing the presentation of your portfolio, especially articulating the "why" behind your methodological choices and the "so what" of your findings, will set you apart.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the Nureva careers portal, ensuring all required fields are completed accurately.

• Customize your Resume: Highlight keywords and experiences directly relevant to UX research, user-centered design, Figma, Agile methodologies, and collaboration technology. Quantify achievements where possible.

• Prepare Your Portfolio: Curate your strongest 2-3 UX research case studies that showcase your process, impact, and proficiency with relevant tools. Ensure it is easily accessible online (e.g., personal website, PDF, Behance).

• Practice Your Presentation: Rehearse presenting your portfolio, focusing on clear storytelling, articulating your process, and highlighting the business impact of your research. Be ready to answer questions about your methodology and decision-making.

• Research Nureva: Familiarize yourself with Nureva's products, target market, and company culture. Consider how your skills and experience align with their specific needs and mission.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.