UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Epi Company

Location: Brussels, Belgium / Paris, France

Job Type: Full-Time

Category: User Experience Research / Product Operations

Date Posted: April 17, 2026

Experience Level: 6+ Years

Remote Status: Remote-First (with in-person meetings quarterly)

🚀 Role Summary

• Drive user-centric product development for the Wero digital wallet by planning and executing mixed-methods research initiatives across the entire product lifecycle.

• Translate complex user needs, behaviors, and pain points into clear, actionable insights and recommendations for product, design, and engineering teams.

• Shape the future of European payments by ensuring product decisions are grounded in robust, evidence-based user understanding.

• Foster a collaborative research environment, contributing to a shared insights repository and influencing research strategy across multiple markets and squads.

📝 Enhancement Note: This role is critical for a fintech company like Epi Company, which is building a novel European payment system (Wero). The UX Researcher will be instrumental in ensuring the product meets diverse user needs across multiple European countries, requiring a strong understanding of both qualitative and quantitative research methodologies and the ability to navigate complex stakeholder environments. The remote-first nature with quarterly in-person meetings suggests a need for strong self-management and proactive communication skills.

📈 Primary Responsibilities

• Plan, design, and execute mixed-methods research studies (interviews, usability tests, surveys, diary studies, analytics reviews) throughout the product lifecycle, from ideation to post-launch.

• Define critical research questions, hypotheses, and success metrics in close partnership with Product Managers, Designers, Data Analysts, and Engineers.

• Own the end-to-end research operations, including sampling, participant recruitment, ethical data handling, and ensuring compliance with GDPR and internal standards.

• Synthesize insights using rigorous qualitative and quantitative methods, triangulating data from user studies, product analytics, and experiments to inform strategic product decisions.

• Design and support product experiments, such as A/B tests, in collaboration with data partners, interpreting results and recommending actionable next steps.

• Create clear, compelling research readouts and presentations tailored to diverse audiences, including executives, cross-functional partners, and technical teams, to influence roadmap and strategy.

• Maintain and evolve the research repository and insights library, ensuring traceability from findings to decisions and measurable outcomes for continuous learning and improvement.

• Nurture mutually respectful and collaborative relationships with EPI colleagues and extended partner teams to foster a shared understanding of user needs.

📝 Enhancement Note: The responsibilities highlight a need for a researcher who can operate autonomously, manage complex projects, and effectively communicate findings to a variety of stakeholders. Emphasis on "owning sampling, recruitment, and research operations" and "maintaining and evolving the research repository" points to a need for strong organizational and process-oriented skills beyond just conducting research. The mention of GDPR compliance is a crucial detail for any role handling user data, especially in the European context.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Computer Science, or a related field is typically expected for UX Research roles.

Experience: 6+ years of progressive experience as a UX Researcher within a product-led organization, demonstrating a strong track record of planning and conducting multi-method user research.

Required Skills:

• Mixed-Methods Research Expertise: Proven ability to design and execute a variety of qualitative (e.g., interviews, usability testing, diary studies) and quantitative (e.g., surveys, analytics reviews) research methods.

• Usability Research Proficiency: Deep understanding and practical experience in conducting usability tests to identify user friction points and improve product intuitiveness.

• Quantitative Research Acumen: Experience with quantitative research techniques, including survey design and analysis, and interpreting statistical data to support findings.

• Systems Thinking: Ability to understand complex systems, identify interdependencies, and analyze how user behaviors fit within the broader product and business context.

• UserTesting or Similar Platform Proficiency: Advanced practical skills in using UserTesting.com or comparable platforms for remote usability testing and research execution.

• GDPR Compliance: Thorough understanding of data privacy regulations, particularly GDPR, and experience in ensuring ethical handling of participant data.

• A/B Testing Support: Experience in designing or supporting product experiments, such as A/B tests, and interpreting their results.

• Cross-functional Collaboration: Demonstrated success working effectively within cross-functional teams (Product, Design, Engineering, Data) to drive product decisions.

• Exceptional Communication: Ability to translate complex research findings into clear, concise, and actionable insights for diverse audiences, from executives to engineers.

• Stakeholder Management: Strong ability to influence without authority, align partners on research goals and findings, and constructively handle pushback.

• Sampling and Recruitment: Expertise in defining target participant profiles and managing the logistics of participant recruitment for research studies.

• English Fluency (C1/C2): Fluent command of the English language, both written and spoken, for effective communication in a multinational environment.

Preferred Skills:

• Experience working in distributed or multi-market teams.

• Familiarity with additional European languages.

• Experience with survey tooling beyond basic platforms.

• Proficiency in insights repository platforms and advanced analytics dashboards.

• Background in product strategy development and roadmap influence.

📝 Enhancement Note: The requirement for "6+ years of experience" and "Advanced proficiency in UserTesting" are specific and should be highlighted. The "70% of these requirements" threshold indicates flexibility, but core research competency and communication skills are non-negotiable. The "Systems Thinking" requirement is particularly relevant for a complex financial product like Wero, implying the need to understand how different parts of the payment ecosystem interact.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated Research Process: Showcase a clear, repeatable research process from problem definition through to insight generation and impact measurement.

• Mixed-Methods Case Studies: Include at least two detailed case studies illustrating the application of mixed-methods research to solve complex product challenges.

• Impactful Recommendations: Clearly articulate the research questions, methodologies used, key findings, and the resulting product recommendations and their impact.

• Data Synthesis & Triangulation: Examples demonstrating the ability to synthesize insights from multiple data sources (qualitative, quantitative, analytics) to form a holistic understanding.

• Tool Proficiency Showcase: Briefly mention or visually represent the tools used in your research projects (e.g., UserTesting, survey platforms, collaboration tools).

Process Documentation:

• User Research Workflow: Outline your typical workflow for planning, executing, and socializing research findings, emphasizing efficiency and collaboration.

• Insight Management: Detail how you capture, organize, and share research insights to build a persistent knowledge base.

• Cross-functional Integration: Illustrate how your research process integrates with product development cycles and decision-making forums.

• Ethical Research Practices: Demonstrate adherence to ethical guidelines, including GDPR compliance, in participant handling and data management.

📝 Enhancement Note: For a UX Researcher role, a portfolio is crucial. The emphasis on "impact" and "measurable outcomes" suggests a need for candidates to go beyond just presenting findings and to show how their research led to tangible improvements or strategic shifts in product development. The mention of a "research repository" implies that candidates who have experience building or contributing to such systems will stand out.

💵 Compensation & Benefits

Salary Range: Given the location (Brussels/Paris), experience level (6+ years), and the specialized nature of UX Research in Fintech, the estimated salary range for a Senior UX Researcher in these European capitals is approximately €70,000 - €100,000 per annum. This estimate accounts for cost of living in major European hubs and industry benchmarks for experienced professionals in technology and finance.

Benefits:

• Remote-First Work Environment: Flexibility to work from your country of residence within Europe.

• Quarterly In-Person Meetings: Opportunities for team building and collaborative work in person.

• Comprehensive Health Insurance: Coverage for medical, dental, and vision, tailored to European standards.

• Pension Scheme: Contribution towards retirement savings.

• Generous Paid Time Off: Ample vacation days, public holidays, and sick leave.

• Professional Development Budget: Allowance for training, conferences, and workshops to enhance research skills.

• Technology Stipend: Support for setting up a home office and accessing necessary tools.

• Employee Assistance Program (EAP): Confidential support services for personal and professional well-being.

Working Hours: A standard full-time work week of approximately 40 hours is expected, with flexibility to manage tasks and research schedules, particularly given the remote-first nature and cross-European collaboration. Occasional flexibility may be required to accommodate different time zones for research activities or team syncs.

📝 Enhancement Note: The salary estimate is based on research from reputable salary aggregators for UX Researchers in Brussels and Paris, factoring in the 6+ years of experience and the fintech industry. Benefits are inferred based on typical offerings for remote-first, multinational tech companies operating in Europe. The "remote-first" aspect with quarterly meetups is a key differentiator for work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Fintech, Payments, Technology. Epi Company is at the forefront of revolutionizing European payments with its digital wallet, Wero, aiming to create a seamless, secure, and unified payment experience across the continent.

Company Size: The provided information suggests a growing organization, likely in the mid-to-large size range, with an Experience organization of around 15 people. The company is supported by 16 major banks and two large European acquirers, indicating a significant scale of operation and ambition.

Founded: The company is relatively new, with a clear roadmap from prototyping (2026) to pilot and testing (2027), and subsequent integration and rollout. This indicates a dynamic, fast-paced environment focused on innovation and rapid development.

Team Structure:

• Experience Organisation: This team (approx. 15 people) includes Product Design, UX Research, Content Design, Localisation, and Design Operations.

• Reporting Structure: The UX Researcher reports into the Head of Experience Design.

• Cross-functional Collaboration: Researchers will work closely with Product Managers, Designers, Engineers, and Data Analysts in cross-functional teams and support the wider Product organization transversally. Collaboration occurs in a matrix setup across Europe, spanning multiple teams and markets.

Methodology:

• User-Centric Approach: A strong emphasis on understanding customer needs, behaviors, and pain points through rigorous research.

• Data-Driven Decision Making: Insights from research and analytics are used to inform product roadmap and strategy.

• Agile Development: The roadmap suggests an agile approach, moving from prototyping to pilot and rollout, requiring continuous user feedback.

• Collaborative Design: Cross-functional teams work together to translate requirements into user-centered solutions.

Company Website: https://careers.epicompany.eu

📝 Enhancement Note: The company's mission to "change the way Europe pays" is a strong cultural driver. The "remote-first" culture with quarterly in-person meetings signifies a modern approach to work, balancing flexibility with the need for in-person connection. The "matrix setup across Europe" implies a need for strong communication and adaptability.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-to-senior level UX Researcher, requiring 6+ years of experience. It involves significant autonomy, strategic input, and ownership of research initiatives. The researcher will not only execute studies but also help shape research planning and organization across multiple markets.

Reporting Structure: The UX Researcher reports to the Head of Experience Design, indicating a direct line to leadership within the Experience function. They will also collaborate closely with Product Managers, Designers, and Engineers in cross-functional teams.

Operations Impact: The UX Researcher's impact is direct and significant, influencing the core product strategy and roadmap of Wero, the digital wallet. By providing evidence-based insights into user needs and behaviors, the researcher ensures that Wero is developed with a deep understanding of its target audience, ultimately driving user adoption, satisfaction, and the success of the European payment system. The role directly contributes to the company's mission of changing how Europe pays.

Growth Opportunities:

• Research Specialization: Opportunity to deepen expertise in specific research methodologies (e.g., advanced quantitative methods, generative research) or focus on particular user segments.

• Leadership in Research Operations: Potential to take on more responsibility in shaping research processes, managing the insights repository, and mentoring junior researchers as the team grows.

• Cross-Market Research Strategy: Develop expertise in conducting research across diverse European markets, understanding cultural nuances and regulatory differences.

• Product Strategy Influence: Grow from executing research to actively contributing to product strategy discussions and influencing long-term product vision.

• Fintech Industry Expertise: Gain deep knowledge and experience in the rapidly evolving fintech and payments sector.

📝 Enhancement Note: The role offers significant growth potential beyond just research execution. The emphasis on shaping research planning and contributing to strategy suggests a path towards senior research leadership or a hybrid role that blends research with operational strategy within the Experience team.

🌐 Work Environment

Office Type: Remote-First. This means the primary work location is home-based, offering flexibility to work from any suitable location within the country of residence (Belgium or France).

Office Location(s): While remote-first, the company has a presence or operational focus in Brussels, Belgium, and Paris, France. In-person meetings are scheduled at least once a quarter, likely in one of these key locations or a central European hub, to foster collaboration and team connection.

Workspace Context:

• Flexible Home Office: Employees are expected to set up a comfortable and productive home workspace, potentially with a stipend provided.

• Digital Collaboration Tools: Heavy reliance on tools like Slack, Miro, and Confluence for seamless communication, brainstorming, and knowledge sharing across distributed teams.

• Cross-functional Interaction: Opportunities to regularly interact with a diverse set of colleagues from Product, Design, Engineering, and Data teams, fostering a dynamic and collaborative atmosphere.

Work Schedule: The standard work schedule is approximately 40 hours per week. The remote-first nature allows for flexibility in managing working hours, provided that research activities and team collaborations across different European time zones are accommodated. This might involve occasional early morning or late afternoon meetings.

📝 Enhancement Note: The remote-first model is a key aspect of the work environment. Candidates should be comfortable with asynchronous communication and self-directed work, while also valuing and participating in planned in-person interactions. The mention of specific collaboration tools provides insight into the day-to-day digital workspace.

📄 Application & Portfolio Review Process

Interview Process:

1. Recruiter Call (45 min): Initial screening to assess general fit, motivation, and high-level experience. Be prepared to discuss your career journey and interest in Epi Company and Wero.

2. Job-Specific Skills Interview (60 min): A deep dive into your UX research expertise. Expect questions on your research methodologies, experience with UserTesting, handling complex research challenges, and how you translate insights into action. This interview will likely involve experts from the hiring manager's team and potentially other researchers or designers.

3. Culture Interview (60 min): Assessment of your cultural fit with Epi Company's values and working style. This will focus on your collaboration approach, ability to navigate ambiguity, ownership mindset, and stakeholder management skills. You'll meet with the hiring manager and a key stakeholder.

4. Offer: If successful, you will receive a job offer.

Portfolio Review Tips:

• Showcase Impact: Prioritize case studies where your research directly influenced product decisions and led to measurable outcomes. Quantify impact whenever possible (e.g., "reduced task completion time by X%", "increased user satisfaction by Y%").

• Detail Your Process: Clearly articulate your research process for each case study, from defining the problem and research questions to methodology, participant recruitment, analysis, and synthesis.

• Highlight Mixed Methods: Demonstrate your versatility by including examples that effectively combine qualitative and quantitative approaches.

• Tailor to Wero: If possible, subtly hint at how your skills and experience could apply to the challenges of a digital wallet and a multi-market fintech product.

• Concise & Clear Readouts: Present your findings and recommendations in a clear, digestible format, mimicking how you would present to stakeholders.

Challenge Preparation:

• Anticipate a Research Design Challenge: Be prepared to outline how you would approach a hypothetical research problem related to Wero or a similar fintech product. This might involve defining research questions, choosing methodologies, and identifying target users.

• Stakeholder Management Scenarios: Think about how you would communicate challenging findings or manage disagreements with product stakeholders.

• Ambiguity and Ownership: Prepare examples of how you've navigated ambiguous situations, made decisions with incomplete information, and taken ownership of research initiatives.

📝 Enhancement Note: The interview process is structured to assess both technical skills and cultural fit. The "Turn back if…" section provides crucial insights into the type of candidate they are seeking – someone comfortable with ambiguity, proactive, and a strong partner. Candidates should prepare specific examples that align with these characteristics.

🛠 Tools & Technology Stack

Primary Tools:

• UserTesting: Essential for conducting remote usability tests and gathering qualitative feedback efficiently. Advanced proficiency is required.

• Slack: The primary communication platform for real-time messaging, team collaboration, and cross-functional discussions.

• Miro: A virtual whiteboard for collaborative brainstorming, wireframing, journey mapping, and research synthesis.

• Microsoft Suite: Likely used for documentation, presentations, and data analysis (e.g., Word, PowerPoint, Excel).

• Confluence: A wiki-style platform for documentation, knowledge sharing, and maintaining research repositories.

• Jira: A project management tool, likely used for tracking research tasks, bugs, and product development workflows.

Analytics & Reporting:

• Analytics Dashboards: Tools for monitoring user behavior, product performance, and key metrics. The specific tools are not named but will be used for data triangulation.

• Survey Tooling: Platforms for designing, distributing, and analyzing quantitative surveys (e.g., SurveyMonkey, Typeform, Google Forms, or more advanced enterprise solutions).

CRM & Automation: While not directly listed for UX Research, understanding how these systems (CRM, automation tools, integration platforms) impact user journeys and data collection might be beneficial for context.

📝 Enhancement Note: Proficiency with UserTesting is explicitly called out as a requirement. The mention of a "research repository platform" suggests that experience with or ability to contribute to such a system is valuable. Familiarity with a broad suite of collaboration and project management tools is expected for a remote-first, cross-functional role.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental commitment to understanding and serving user needs as the primary driver of product development.

• Impact-Driven: Focus on delivering tangible value and measurable outcomes through research and product decisions.

• Collaboration: Strong emphasis on working effectively with diverse teams across different functions and geographies.

• Ownership & Autonomy: Encouraging individuals to take initiative, make decisions with incomplete information, and drive projects forward.

• Agility & Adaptability: Embracing change, navigating ambiguity, and rapidly iterating in a fast-paced environment.

• Transparency & Communication: Openly sharing insights, trade-offs, and progress with stakeholders.

Collaboration Style:

• Cross-functional Integration: Researchers are embedded within or work closely with cross-functional teams, acting as partners rather than just service providers.

• Proactive Partnership: Encouraging researchers to actively engage with Product, Design, and Engineering to identify research opportunities and influence strategy.

• Shared Knowledge: A culture that values building and maintaining a shared insights repository for collective learning.

• Constructive Feedback: Openness to providing and receiving feedback to improve processes and outcomes.

📝 Enhancement Note: The "Turn back if…" section strongly implies that the company values individuals who are proactive, comfortable with ambiguity, and can act as strategic partners. This suggests a culture that is less about rigid structure and more about collaborative problem-solving and driving outcomes.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity: The early-stage nature of Wero and the "turn back if you're not comfortable with ambiguity" statement highlight this as a primary challenge. Researchers will need to define problems and research questions with less initial structure.

• Multi-Market Research Complexity: Conducting research across different European countries requires understanding diverse user behaviors, cultural nuances, and potentially varying regulatory landscapes.

• Balancing Speed and Rigor: In a fast-paced fintech environment, researchers must balance the need for quick insights to inform rapid development with the rigor required for robust, evidence-based decision-making.

• Influencing Without Authority: Effectively communicating and driving adoption of research insights among diverse stakeholders, some of whom may have strong opinions or different priorities.

• Remote Collaboration Effectiveness: Ensuring seamless collaboration and knowledge sharing in a remote-first, distributed team environment.

Learning & Development Opportunities:

• Advanced Research Methodologies: Opportunity to deepen expertise in quantitative methods, experimental design, and advanced qualitative techniques.

• Fintech Domain Expertise: Gaining in-depth knowledge of the payments industry, financial regulations, and user behaviors within this sector.

• Strategic Research Planning: Developing skills in setting research agendas, prioritizing initiatives, and aligning research with business objectives.

• Cross-Cultural Research Skills: Enhancing capabilities in designing and conducting research that accounts for significant cultural and linguistic differences across Europe.

• Leadership and Mentorship: Potential to grow into a lead researcher role, mentor junior team members, and contribute to the strategic direction of the Experience team.

📝 Enhancement Note: The challenges presented are inherent to innovative, fast-growing companies, particularly in the fintech space. The growth opportunities are directly linked to overcoming these challenges and developing specialized skills relevant to the company's mission and industry.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to define research questions for a product with significant ambiguity. How did you approach it, and what was the outcome?" (Assesses ability to navigate ambiguity, define problems)

• "Walk us through a complex research project where you had to integrate findings from multiple qualitative and quantitative sources. How did you synthesize this data, and what impact did it have?" (Assesses mixed-methods skills, data triangulation, impact)

• "How do you influence stakeholders who may be resistant to research findings or have strong pre-existing opinions? Provide an example." (Assesses stakeholder management, communication, influence)

Company & Culture Questions:

• "What interests you most about Epi Company's mission to change European payments?" (Assesses motivation, cultural alignment)

• "How do you approach collaboration within a remote-first, cross-functional team? What are your strategies for effective communication and alignment?" (Assesses collaboration style, remote work proficiency)

Portfolio Presentation Strategy:

• Storytelling: Structure your portfolio case studies as narratives, clearly outlining the problem, your approach, the key findings, and the impact.

• Visuals: Use visuals (screenshots, diagrams, charts) to illustrate your process and findings, making them more engaging and easier to understand.

• Focus on Impact: For each case study, clearly articulate the business or user outcome your research contributed to.

• Be Prepared for Deep Dives: Anticipate detailed questions about your methodology, decision-making process, and how you handled specific challenges within your presented projects.

• Showcase Your Process: Be ready to discuss your research process in detail, including how you handle recruitment, ethics, and data synthesis.

📝 Enhancement Note: The interview preparation advice is tailored to the specific requirements and culture outlined for this UX Researcher role at Epi Company. Emphasizing ambiguity, cross-market challenges, and stakeholder influence will be key.

📌 Application Steps

To apply for this UX Researcher position:

• Submit your application through the provided link on the Epi Company careers website.

• Curate Your Portfolio: Select 2-3 of your most impactful UX research projects that best showcase your mixed-methods expertise, ability to handle ambiguity, and drive measurable product outcomes. Ensure these case studies clearly detail your process and the resulting impact.

• Tailor Your Resume: Highlight your 6+ years of experience, specific skills in UserTesting, mixed-methods research, GDPR compliance, and stakeholder management. Use keywords from the job description to ensure ATS compatibility.

• Prepare for Skill-Based Questions: Anticipate questions about your research methodologies, experience with complex problems, and how you translate insights into actionable recommendations. Practice articulating your thought process clearly.

• Research Epi Company and Wero: Understand the company’s mission, the Wero product, and its target markets. Be prepared to discuss why you are excited about contributing to their goals and how your skills align with their remote-first, collaborative culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.