UX Researcher

📍 Job Overview

Job Title: UX Researcher

Company: Accepted ltd

Location: Athens, Attica, Greece

Job Type: Full-time

Category: User Experience Research / Product Development Operations

Date Posted: 2026-05-08

Experience Level: 3-5 Years

Remote Status: Fully Remote

🚀 Role Summary

• Lead end-to-end user research initiatives, encompassing both qualitative and quantitative methodologies to uncover deep customer insights and identify new product opportunities within a digital transformation context.

• Synthesize complex research findings into clear, actionable recommendations that drive product strategy and user-centered design decisions across cross-functional teams.

• Establish and champion robust user research processes, integrating discovery, validation, and prototyping phases in close partnership with Product Design and Data Analytics teams.

• Collaborate with Product Owners and Designers to effectively communicate user insights and foster a user-centric mindset throughout the development lifecycle.

• Provide hands-on support for research logistics, including participant recruitment, scheduling, and assisting with the formulation of research questions and hypotheses.

📝 Enhancement Note: This role is positioned within a "Software and digital transformation services firm," indicating a strong emphasis on applying UX research to client-facing solutions across various industries like Finance, Energy, and Gaming. The "Remote | Type: Full-time" working model and "Athens, Attica, Greece" location suggest a focus on building distributed, high-performing teams. The required 3-5 years of experience points towards a mid-level individual contributor role with significant autonomy.

📈 Primary Responsibilities

• Design, plan, and execute mixed-method user research studies, including in-depth interviews, ethnography, surveys, and usability tests, to understand user behaviors, needs, and pain points.

• Analyze and synthesize qualitative and quantitative data, identifying key themes, insights, and opportunities to inform product strategy and roadmap development.

• Translate research findings into compelling narratives, user personas, journey maps, and actionable recommendations for Product Designers, Product Managers, and Engineering teams.

• Collaborate with Product Development teams to integrate user research into Agile workflows, ensuring user feedback is incorporated at critical stages of the product lifecycle.

• Coach and mentor team members on user research best practices, facilitating workshops and knowledge-sharing sessions to promote a user-centric design culture.

• Manage participant recruitment, screening, scheduling, and consent processes for research studies, ensuring ethical and efficient data collection.

• Support the development of research questions and hypotheses in alignment with product goals and business objectives.

• Utilize and advocate for remote testing tools to conduct efficient and effective user research for software products.

📝 Enhancement Note: The responsibilities highlight a proactive approach to research, emphasizing not just execution but also strategic synthesis and advocacy for user-centered design. The mention of "Agile product development teams" implies a need for adaptability and efficient research cycles.

🎓 Skills & Qualifications

Education:

• University Degree in a relevant field (e.g., Human-Computer Interaction, Psychology, Sociology, Anthropology, Information Science, Design Research).

Experience:

• 3-5 years of progressive experience specifically in User Research roles, with a demonstrated track record of delivering impactful insights.

Required Skills:

• Mixed-Method Research: Proficiency in designing and conducting both qualitative (interviews, ethnography, focus groups) and quantitative (surveys, A/B testing analysis, data analysis) research.

• Usability Testing: Expertise in planning, moderating, and analyzing usability tests for software products, including remote testing.

• Data Synthesis & Analysis: Strong ability to synthesize complex qualitative and quantitative data into clear, actionable insights and strategic recommendations.

• User-Centered Design Principles: Deep understanding of user-centered design methodologies and how to apply them to product development.

• Participant Recruitment & Logistics: Hands-on experience managing the essential logistics of research, including recruiting, screening, and scheduling participants.

• Collaboration & Communication: Excellent interpersonal skills for effective collaboration with cross-functional teams (Product, Design, Engineering, Data) and stakeholders, including presenting research findings.

• Agile Methodology: Familiarity and experience working within Agile product development environments.

Preferred Skills:

• Ethnography & Field Research: Experience conducting in-depth observational studies in naturalistic settings.

• Persona Development & Journey Mapping: Skilled in creating user personas and customer journey maps based on research data.

• Prototyping & Validation: Experience working with prototypes and validating design concepts with users.

• Remote Testing Tools: Familiarity with various remote usability testing platforms and tools.

• Master’s or PhD: Advanced academic background in a relevant research discipline.

📝 Enhancement Note: The emphasis on a "University Degree" and "Master's or PhD is a plus" suggests a company that values academic rigor and deep theoretical understanding in its research practices, while the 3-5 years of experience targets a candidate who can operate independently but also benefit from mentorship.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Research Case Studies: Showcase 2-3 detailed case studies demonstrating your end-to-end UX research process, from problem definition to actionable insights and impact.

• Methodology Diversity: Highlight experience with a variety of research methods (qualitative and quantitative), clearly explaining why specific methods were chosen for each project.

• Insight Synthesis: Provide clear examples of how you synthesized complex data into actionable recommendations that influenced product decisions.

• Impact & Outcomes: Quantify the impact of your research whenever possible, demonstrating how your insights led to improvements in user experience, product adoption, or business metrics.

• Collaboration Evidence: Include examples of how you collaborated with cross-functional teams (e.g., designers, product managers, engineers) and communicated research findings effectively.

Process Documentation:

• Research Planning: Demonstrate your ability to create comprehensive research plans, including clearly defined objectives, research questions, target participant profiles, and methodological approaches.

• Methodological Rigor: Showcase your understanding of ethical research practices, data privacy, and the importance of rigorous data collection and analysis.

• Insight Communication: Illustrate your methods for presenting research findings in a clear, concise, and compelling manner, tailored to different stakeholder audiences.

📝 Enhancement Note: For a UX Researcher role, a portfolio is crucial for demonstrating practical application of research skills. The emphasis here is on showcasing the entire research lifecycle and the tangible impact of the research.

💵 Compensation & Benefits

Salary Range: €35,000 - €55,000 per annum (estimated)

Benefits:

• Competitive Compensation: Salary aligned with your experience and skills, ensuring fair market value.

• Annual Bonus Scheme: Performance-based bonus linked to company profitability, offering a direct reward for collective success.

• Comprehensive Health Coverage: Private medical, dental, and life insurance coverage, providing peace of mind for you and your family.

• Professional Development: Ongoing opportunities for learning and skill enhancement through training programs and industry certifications.

• Structured Mentoring: Access to a structured mentoring program designed to support your career growth and advancement within the company.

Working Hours: Standard full-time working hours (estimated 40 hours per week), with flexibility often afforded in remote roles to manage personal schedules, provided research commitments are met.

📝 Enhancement Note: Based on the provided salary range for a UX Researcher with 3-5 years of experience in Greece, a typical annual salary would fall between €35,000 and €55,000. This estimate considers the average salaries for similar roles in the Greek market, factoring in the "Competitive compensation" benefit. The benefits package is robust, emphasizing professional growth and well-being, which are key attractions for skilled professionals in the tech industry.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software Development, Digital Transformation Services, Technology Consulting. Accepted ltd operates across diverse sectors including Finance, Energy, Gaming, and Telecommunications, indicating a dynamic and client-focused environment.

Company Size: Based on LinkedIn data, Accepted Ltd likely falls into the 50-200 employee range. This size suggests a company that is established enough to offer structured career paths and benefits but agile enough to foster a collaborative and impactful work environment.

Founded: With "20+ years of engineering excellence," Accepted ltd was likely founded in the early 2000s. This long history implies stability, deep domain expertise, and a proven track record in delivering complex software solutions.

Team Structure:

• Distributed Teams: The role is explicitly remote, suggesting a company adept at managing and integrating geographically dispersed teams.

• Cross-Functional Collaboration: The UX Researcher will work closely with Product Design, Data Teams, Product Owners, and potentially client stakeholders, indicating a highly collaborative ecosystem.

• Specialized Roles: The team structure likely includes dedicated UX Researchers, Product Designers, Product Managers, Software Engineers, and Data Analysts, allowing for deep specialization.

Methodology:

• User-Centric Approach: The core of this role is advocating for and implementing user-centered design principles, driven by research.

• Agile Development: The company works with Agile product development teams, emphasizing iterative development, flexibility, and continuous feedback loops.

• Data-Driven Decision Making: The collaboration with Data teams suggests a commitment to leveraging both qualitative research insights and quantitative data for informed decision-making.

Company Website: https://www.accepted.gr/ (Inferred from domain_derived)

📝 Enhancement Note: Accepted ltd's focus on digital transformation and its long-standing presence in the industry suggest a company that values innovation, client success, and robust technical expertise. The remote-first or remote-friendly culture is a key differentiator for attracting talent.

📈 Career & Growth Analysis

Operations Career Level: This UX Researcher position is at a mid-level, requiring 3-5 years of experience. The role is an individual contributor focused on executing research and influencing product decisions through user insights. It signifies a step beyond entry-level roles, where candidates are expected to manage their own research projects and contribute strategically.

Reporting Structure: The UX Researcher will likely report to a Head of Product Design, a UX Lead, or a Director of Product Management. This structure places the role at the heart of the product development process, ensuring direct influence on product strategy and design.

Operations Impact: The UX Researcher's impact is critical to the success of Accepted ltd's software and digital transformation services. By ensuring products are user-friendly, meet customer needs, and solve real problems, the researcher directly contributes to client satisfaction, product adoption, reduced development rework, and ultimately, the company's reputation and revenue generation through successful project delivery. Their work bridges the gap between user needs and business objectives.

Growth Opportunities:

• Senior UX Researcher: Advancement to a Senior UX Researcher role, taking on more complex projects, mentoring junior researchers, and leading research strategy for larger initiatives.

• UX Lead/Manager: Transition into a leadership role, managing a team of UX Researchers, defining research standards, and overseeing the UX research roadmap for the entire organization.

• Product Management: Potential to pivot into a Product Management role, leveraging a deep understanding of user needs and product strategy.

• Specialization: Opportunity to specialize in specific research areas (e.g., generative research, quantitative analysis, accessibility research) or industry verticals.

• Continuous Learning: Access to ongoing professional development, training, and certifications to stay at the forefront of UX research methodologies and tools.

📝 Enhancement Note: The growth path for a UX Researcher at a company like Accepted ltd is well-defined, moving from execution to strategic leadership and potential cross-functional career shifts. The emphasis on professional development and structured mentoring directly supports these advancement opportunities.

🌐 Work Environment

Office Type: While the role is fully remote, Accepted ltd likely maintains a core office or hub, or fosters a virtual-first environment with strong digital collaboration tools. The "Remote | Type: Full-time" model suggests that remote work is a primary operational mode.

Office Location(s): Primarily Athens, Attica, Greece, serving as a headquarters or a significant operational hub. The company may also have other locations, but this specific role is designated for remote work within Greece.

Workspace Context:

• Virtual Collaboration: Expect a highly collaborative digital environment utilizing tools like Slack, Zoom, Miro, and project management software.

• Dedicated Research Tools: Access to industry-standard UX research tools for surveys, interviews, usability testing, and data analysis.

• Cross-Functional Interaction: Frequent interaction with Product Designers, Product Managers, Developers, and Data Analysts, requiring strong virtual communication and teamwork skills.

• Autonomy and Flexibility: The remote nature of the role offers significant autonomy in managing one's workday, with an emphasis on results and deliverables.

Work Schedule: Standard full-time hours, generally aligning with European business hours to facilitate collaboration with teams and clients. Flexibility is often provided, but core availability for meetings and research sessions is expected.

📝 Enhancement Note: The remote work arrangement implies a need for excellent self-management, proactive communication, and comfort with digital collaboration tools. The company's established nature suggests a well-organized remote work infrastructure.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with HR or a recruiter to assess basic qualifications, experience alignment, and cultural fit.

• Hiring Manager Interview: A deeper dive into your experience, research philosophy, and how you approach specific UX research challenges. This may involve discussing past projects.

• Portfolio Presentation: A dedicated session where you present 1-2 key UX research case studies from your portfolio. Be prepared to discuss your process, insights, impact, and collaboration.

• Team/Cross-Functional Interview: An interview with potential peers or collaborators (e.g., a Product Designer, Product Manager) to assess your collaboration style and ability to integrate into the team.

• Take-Home Assignment (Optional but common): A small UX research task or a critique of a hypothetical product to assess your practical skills and problem-solving approach.

• Final Interview: Potentially with a senior leader to discuss your long-term career aspirations and overall fit with the company.

Portfolio Review Tips:

• Curate Selectively: Choose 2-3 of your strongest, most relevant projects that showcase a range of methodologies and impact.

• Tell a Story: Structure each case study as a narrative: the problem, your approach (methodology), your findings (insights), the impact, and lessons learned.

• Quantify Impact: Whenever possible, use numbers to demonstrate the success of your research (e.g., "reduced task completion time by X%", "increased conversion rates by Y%", "identified Z critical usability issues").

• Highlight Collaboration: Clearly articulate how you worked with other teams and how your insights were integrated into the product development process.

• Be Prepared for Deep Dives: Anticipate questions about your specific choices, alternative approaches you considered, and how you handled challenges.

Challenge Preparation:

• Understand the Company: Research Accepted ltd's services, client industries, and recent projects to tailor your responses and portfolio examples.

• Practice Your Pitch: Rehearse your portfolio presentation to ensure it is concise, engaging, and within the allotted time.

• Anticipate Common UX Research Questions: Prepare answers for questions about your favorite research methods, how you handle conflicting feedback, how you measure success, and your understanding of user-centered design.

• Frameworks: Familiarize yourself with common UX research frameworks and methodologies.

📝 Enhancement Note: The interview process is designed to thoroughly assess both technical UX research skills and the ability to collaborate effectively within a product development team. A strong, well-articulated portfolio is the cornerstone of the application review.

🛠 Tools & Technology Stack

Primary Tools:

• User Research Platforms: Tools for conducting interviews, usability tests, surveys, and analyzing data. Examples include UserTesting.com, Lookback, Maze, Qualtrics, SurveyMonkey, Typeform.

• Collaboration & Whiteboarding: Tools for brainstorming, journey mapping, and collaborative ideation. Examples include Miro, Mural, FigJam.

• Prototyping Tools (for review/validation): Familiarity with tools like Figma, Sketch, Adobe XD, InVision for reviewing and testing prototypes.

Analytics & Reporting:

• Web Analytics: Basic understanding of tools like Google Analytics for contextualizing user behavior data.

• Data Visualization Tools: Experience interpreting data presented in dashboards from tools like Tableau, Power BI, or built-in analytics platforms.

CRM & Automation:

• CRM Systems (for context): Awareness of how CRM data (e.g., Salesforce, HubSpot) might inform user segmentation or customer journey analysis.

• Project Management Tools: Proficiency with tools like Jira, Asana, Trello for managing research tasks and collaborating with Agile teams.

📝 Enhancement Note: While the role is UX Research, familiarity with the broader product development tool stack is advantageous for seamless integration. The emphasis is on tools that facilitate research execution, data synthesis, and collaboration.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental belief that understanding and prioritizing user needs is paramount to creating successful products and services.

• Excellence & Innovation: A drive to deliver high-quality, outcome-driven solutions and to continuously explore new approaches and technologies in digital transformation.

• Collaboration & Trust: A commitment to working together effectively across teams and with clients, fostering an environment of mutual respect and open communication.

• Data-Driven Decision Making: An emphasis on using both qualitative research insights and quantitative data to inform strategy and measure impact.

• Continuous Improvement: A mindset of always seeking to optimize processes, learn new skills, and enhance the user experience.

Collaboration Style:

• Cross-Functional Integration: The UX Researcher is expected to be an active participant in product development cycles, working closely with designers, product managers, and engineers.

• Constructive Feedback: An environment where feedback is shared openly and constructively, both for research findings and for team processes.

• Knowledge Sharing: Encouraging the sharing of research insights and best practices across teams to elevate the collective understanding of users and product strategy.

• Agile & Iterative: A flexible and adaptive approach to work, embracing iterative development and continuous learning.

📝 Enhancement Note: The company's values are strongly aligned with modern tech companies, emphasizing user focus, quality, and collaborative problem-solving. For a UX Researcher, this means an environment where their insights are valued and can directly influence product direction.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Research Demands: Managing multiple research projects simultaneously with competing deadlines and stakeholder needs.

• Synthesizing Diverse Data: Integrating insights from various qualitative and quantitative sources into a cohesive understanding.

• Advocating for Users: Effectively communicating and championing user needs to stakeholders who may have different priorities or perspectives.

• Remote Collaboration: Maintaining strong relationships and effective communication in a fully remote, distributed team environment.

• Translating Insights to Action: Ensuring research findings are not just presented but are actionable and lead to tangible product improvements.

Learning & Development Opportunities:

• Advanced Research Techniques: Opportunities to deepen expertise in specialized research methods through training and practice.

• Cross-Functional Skills: Developing a stronger understanding of product management, design strategy, and data analytics through collaboration.

• Industry Trends: Staying abreast of the latest advancements in UX research, human-computer interaction, and digital transformation.

• Mentorship: Structured guidance from senior team members or leaders to navigate career growth and skill development.

• Client-Facing Experience: Gaining exposure to different industries and client challenges through Accepted ltd's diverse project portfolio.

📝 Enhancement Note: The challenges presented are typical for a mid-level UX Researcher in a dynamic environment. The growth opportunities are substantial, offering a clear path for career progression and skill enhancement within a company focused on digital innovation.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to advocate for a user need that was met with resistance from stakeholders. How did you approach it, and what was the outcome?"

  • Preparation: Prepare a specific STAR method (Situation, Task, Action, Result) example. Focus on your communication strategy, the data you used, and how you navigated differing opinions.

• "How do you decide which research method is most appropriate for a given research question?"

  • Preparation: Discuss your understanding of the trade-offs between qualitative and quantitative methods, and how factors like project goals, timelines, and resources influence your choices.

• "Walk me through a complex research project you led. What were the key challenges, how did you overcome them, and what was the ultimate impact on the product?"

Company & Culture Questions:

• "What interests you about Accepted ltd and our work in digital transformation?"

  • Preparation: Research Accepted ltd's services, client industries, and recent projects. Connect your skills and interests to their mission.

• "How do you stay updated on the latest UX research trends and best practices?"

  • Preparation: Mention industry blogs, conferences, academic papers, professional networks, and any relevant courses or certifications you pursue.

• "Describe your ideal collaboration with Product Designers and Product Managers."

Portfolio Presentation Strategy:

• Focus on Impact: Clearly articulate the business or user impact of your research findings. Use metrics where possible.

• Show, Don't Just Tell: Use visuals (charts, graphs, user quotes, journey maps) to illustrate your process and findings.

• Be Concise: Respect the allocated time for your presentation. Practice to ensure you cover key points efficiently.

• Be Ready for Q&A: Anticipate questions about your methodology, decision rationale, and how you would handle hypothetical scenarios.

• Demonstrate Passion: Convey your enthusiasm for understanding users and creating better products.

📝 Enhancement Note: Interview preparation should focus on demonstrating not only technical UX research skills but also strategic thinking, problem-solving abilities, and strong communication and collaboration capabilities, all within the context of Accepted ltd's business.

📌 Application Steps

To apply for this UX Researcher position:

• Submit Your Application: Use the provided link on the Workable platform to submit your resume and any requested documents.

• Tailor Your Resume: Highlight your 3-5 years of UX research experience, emphasizing your proficiency in mixed-method research, data synthesis, and collaboration with product teams. Integrate keywords from the job description naturally.

• Prepare Your Portfolio: Curate 2-3 of your strongest research case studies. Ensure they clearly demonstrate your end-to-end process, methodology, insights, and impact. Be ready to present these effectively.

• Research Accepted ltd: Understand their services, client industries, and company values. This will help you tailor your application and prepare for interview questions about your interest and fit.

• Practice Your Interview Responses: Prepare answers for common UX research questions, behavioral questions, and practice articulating your portfolio case studies clearly and concisely.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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