UX Researcher & Designer (Mid/Senior)

📍 Job Overview

Job Title: UX Researcher & Designer (Mid/Senior)

Company: ARHS Group (Part of Accenture)

Location: Luxembourg, Luxembourg

Job Type: Full-time

Category: UX Research & Design / Product Design Operations

Date Posted: May 29, 2026

Experience Level: Mid/Senior (Estimated 5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• Drive user-centered design initiatives for complex internal enterprise tools within an investment banking context, focusing on efficiency and usability.

• Conduct comprehensive UX research, including generative and evaluative methods, to deeply understand user needs and operational workflows.

• Design and refine user flows, information architecture, and intricate data-heavy interfaces, adhering strictly to established enterprise design systems.

• Collaborate closely with cross-functional teams, including UX Leads, business analysts, product owners, and developers, to deliver impactful design solutions.

• Utilize Figma and other collaboration tools to create wireframes, prototypes, and detailed mockups, ensuring consistency and adherence to UX/UI standards.

📝 Enhancement Note: This role is positioned within a specialized area of product design operations, focusing on the internal tools and workflows that empower employees in a demanding sector like investment banking. The emphasis on working within established constraints and design systems indicates a need for disciplined, process-oriented designers rather than those seeking broad creative freedom. The "Mid/Senior" designation, combined with the complexity of the tools and the environment, suggests a need for proven experience in navigating enterprise-level design challenges and stakeholder management.

📈 Primary Responsibilities

• Execute generative and evaluative UX research methodologies, including user interviews, contextual inquiries, and usability testing, to gather critical user insights for lending applications and internal tools.

• Analyze and synthesize complex research data into clear, actionable insights and design recommendations that directly inform the product roadmap and design iterations.

• Design intuitive user flows, robust information architecture, and efficient complex enterprise workflows for data-intensive applications like dashboards, task management systems, and SLA monitoring tools.

• Develop high-fidelity wireframes, interactive prototypes, and detailed mockups in Figma, meticulously translating user needs and business requirements into tangible design artifacts.

• Strictly adhere to and contribute to an existing enterprise design system, ensuring UX/UI consistency, brand integrity, and efficient design governance across all platform components.

• Collaborate proactively with UX Leads, business analysts, product owners, and development teams, acting as a bridge between user needs and technical implementation.

• Present and articulate design decisions, research findings, and strategic recommendations persuasively to diverse stakeholder groups, including senior management and technical teams.

• Support adjacent tasks, such as creating compelling PowerPoint presentations and communication assets, to effectively convey design concepts and project progress.

📝 Enhancement Note: The responsibilities highlight a dual focus on deep research and disciplined design execution within a structured enterprise environment. The mention of "data-heavy workflows" and specific tools like "SLA monitoring" and "dashboards" points to a need for designers who can manage information complexity and optimize operational efficiency through design. The requirement to "work within an existing design system" is crucial and implies a need for designers experienced in design governance and maintaining consistency across large platforms.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Human-Computer Interaction (HCI), Design, Psychology, Computer Science, or a related field is highly recommended for demonstrating foundational knowledge in user experience principles.

Experience: Mid-to-senior level experience (estimated 5-10 years) in UX research and/or UX design, with a proven track record of designing and delivering complex enterprise-level applications. Experience within a demanding sector like investment banking or financial services is a significant advantage.

Required Skills:

• Proficient in conducting generative and evaluative UX research (user interviews, usability testing, contextual inquiry).

• Strong analytical and problem-solving skills with the ability to synthesize complex data into actionable design insights.

• Expertise in designing user flows, information architecture, and complex, data-heavy enterprise interfaces.

• Advanced proficiency in Figma for wireframing, prototyping, and creating detailed mockups.

• Demonstrated experience working with and contributing to enterprise design systems and established UX patterns.

• Excellent communication, presentation, and stakeholder management skills, with the ability to articulate and defend design decisions.

• Ability to work effectively within established constraints, processes, and political environments.

• Calm, professional demeanor, capable of handling demanding situations assertively.

Preferred Skills:

• Prior experience designing enterprise/B2B/internal tools.

• Specific experience within the banking or financial services industry.

• Experience with quantitative UX research methodologies.

• Familiarity with designing AI-assisted enterprise products.

• Basic visual design or illustration skills for enhancing communication assets.

• Experience with collaboration tools such as Miro and project management tools like Jira.

📝 Enhancement Note: The qualifications emphasize a blend of strong research acumen, design execution skills, and the ability to operate within a structured, enterprise environment. The "mid/senior" level implies a need for demonstrated leadership in design thinking, problem-solving, and stakeholder engagement, especially in complex or "political" environments. Fluency in English is a hard requirement, underscoring the international nature of the role and the importance of clear communication.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase case studies demonstrating end-to-end UX research and design processes for complex enterprise applications.

• Highlight specific examples of designing data-heavy interfaces, workflows, dashboards, or task management systems.

• Include evidence of working within or contributing to established design systems and UX patterns, emphasizing consistency and adherence.

• Demonstrate the ability to conduct and analyze user research (interviews, usability tests) and translate findings into design solutions.

Process Documentation:

• Detail your approach to conducting generative and evaluative UX research, including methodology, participant recruitment, and analysis techniques.

• Illustrate your process for translating research insights into actionable design strategies and user-centered solutions.

• Explain your workflow for creating and iterating on wireframes, prototypes, and high-fidelity mockups, particularly within a design system context.

• Showcase how you ensure UX/UI consistency and usability across complex enterprise platforms, including your collaboration with development teams.

📝 Enhancement Note: For a mid-to-senior UX Researcher & Designer role, especially one focused on enterprise tools and within a large organization like Accenture, a portfolio is paramount. It needs to demonstrate not just visual design skills but a deep understanding of research methodologies, complex problem-solving, and the ability to work within established frameworks. The emphasis on process and system adherence is critical for this specific role.

💵 Compensation & Benefits

Salary Range: For a Mid/Senior UX Researcher & Designer in Luxembourg, with an estimated 5-10 years of experience, the salary range is likely to be between €70,000 and €100,000 gross per year. This estimate is based on industry benchmarks for UX professionals in Western European tech hubs, considering the cost of living in Luxembourg and the specialized nature of investment banking internal tools.

Benefits:

• Competitive compensation package with a performance-related bonus.

• Flexible working arrangements, including remote work options and adaptable schedules.

• Clear career progression pathways with access to continuous learning and professional development opportunities.

• Support for obtaining certifications and advanced professional training.

• Mentoring from experienced business leaders within ARHS Group and Accenture.

• Comprehensive health insurance and pension schemes.

• Dedicated well-being initiatives to support employee health and work-life balance.

• Access to cutting-edge digital collaboration tools and extensive expertise networks.

Working Hours: The standard working hours are approximately 40 hours per week, with flexibility offered through remote work options and adaptable schedules to accommodate project needs and personal preferences.

📝 Enhancement Note: The salary estimate is based on a combination of general UX market data for Europe, specific cost-of-living indices for Luxembourg (which is known to be high), and the specialized nature of the role within an investment banking context, which often commands higher compensation. The listed benefits are comprehensive and aligned with what is expected from a large, international consulting firm like Accenture.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology & Services, Consulting, Financial Services (specifically Investment Banking for this role). ARHS Group, now part of Accenture, specializes in managing complex IT projects for public/private sectors, with a focus on systems integration, data analytics, and digital transformation. The acquisition by Accenture signifies a broader reach and integration into a global professional services powerhouse.

Company Size: ARHS Group, as part of Accenture, benefits from the scale and resources of a global enterprise. Accenture itself employs over 700,000 people worldwide, indicating a large, structured organization with established processes and a wide range of career opportunities. ARHS Group likely operates as a specialized division or subsidiary, maintaining some distinctiveness while being integrated into the larger Accenture framework.

Founded: ARHS Group was acquired by Accenture in July 2024. Its previous history as an independent entity specialized in complex IT projects. Accenture was founded in 1953, giving it a long legacy in technology and consulting.

Team Structure:

• The UX team is likely structured within a larger product development or IT division, potentially reporting up through a Head of UX, Product Management, or a CTO.

• This specific role will collaborate closely with UX Leads, business analysts, product owners, and development teams, indicating a cross-functional, agile team environment.

Methodology:

• Data Analysis & Insights: Emphasizes data-driven decision-making, using UX research findings and potentially product analytics to inform design choices.

• Workflow Planning & Optimization: Focuses on designing efficient, streamlined workflows for internal users, particularly in data-intensive operational environments.

• Automation & Efficiency: Aims to leverage technology and design to improve user efficiency, reduce manual effort, and enhance overall productivity within the investment banking context.

Company Website: https://www.arhs-group.com/ (Note: ARHS Group is now part of Accenture; the primary corporate presence will be under Accenture's umbrella).

📝 Enhancement Note: Understanding that ARHS Group is now part of Accenture is key. This means the role operates within the culture, processes, and career frameworks of a global leader in professional services, while potentially retaining some of the specialized focus of ARHS Group on complex IT projects and analytics. The "investment banking environment" context is critical for understanding the demands and nature of the work.

📈 Career & Growth Analysis

Operations Career Level: This is a Mid/Senior UX Researcher & Designer role, implying a level of autonomy and responsibility. It suggests an individual who can manage their own projects, contribute significantly to design strategy, and mentor more junior team members. The focus on enterprise tools and complex workflows indicates a specialization within the broader UX field, often referred to as "Product Design Operations" or "Enterprise UX."

Reporting Structure: The role reports to UX Leads and collaborates closely with business analysts, product owners, and developers. This indicates a matrixed reporting structure common in agile environments, where day-to-day project work is guided by product/project leads, and functional expertise (UX) is overseen by UX management.

Operations Impact: The impact of this role is directly tied to improving the efficiency, usability, and effectiveness of internal tools used by investment banking professionals. Well-designed tools can lead to significant gains in productivity, reduced errors, faster task completion, and improved employee satisfaction, all of which indirectly contribute to the firm's profitability and operational excellence.

Growth Opportunities:

• Operations Skill Advancement: Opportunities to deepen expertise in enterprise UX, data-heavy interface design, and specialized research methods within the financial services sector.

• Leadership Development: Potential to grow into a Senior UX Designer, UX Lead, or even a UX Manager role, overseeing design strategy, team mentorship, and client engagements.

• Specialization: Develop expertise in designing for specific financial products, AI-assisted tools, or complex operational workflows, becoming a go-to expert in these areas.

• Cross-functional Mobility: With experience in a large organization like Accenture, there are possibilities to move into related fields like Product Management, Strategy Consulting, or Program Management.

📝 Enhancement Note: The career path for a UX professional in a large consulting firm like Accenture often involves specialization and leadership. This role offers a chance to hone skills in a high-stakes industry, which can be a strong differentiator for future career moves. The emphasis on "working within established constraints" suggests that growth will involve mastering these constraints and finding innovative solutions within them, rather than creating entirely new paradigms.

🌐 Work Environment

Office Type: The role is described as Hybrid, suggesting a blend of on-site work for collaboration and in-office activities, and remote work for focused individual tasks. The company culture emphasizes "flexible working arrangements" and "client-site opportunities," indicating a dynamic work model.

Office Location(s): The primary location is Luxembourg. Specific office details regarding amenities, accessibility, and workspace design are not provided but can be assumed to be professional corporate environments typical of financial services and consulting firms in major European cities.

Workspace Context:

• Collaborative Environment: The hybrid model and emphasis on collaboration suggest opportunities for in-person brainstorming, workshops, and team meetings. Access to digital collaboration tools like Miro and Figma further supports seamless teamwork.

• Operations Tools & Technology: Expect access to industry-standard design software (Figma), collaboration platforms (Miro), and potentially project management tools (Jira). The company's integration with Accenture also implies access to a broad range of internal IT resources and expertise.

• Team Interaction: Regular interaction with UX Leads, business analysts, product owners, and developers is expected, fostering a dynamic and communicative work environment.

Work Schedule: While the standard is 40 hours per week, the "flexible working arrangements" and "adaptable schedules" suggest a degree of autonomy in managing one's time, balancing project deadlines with personal needs. This flexibility is crucial for roles that require deep focus and creative problem-solving.

📝 Enhancement Note: The hybrid nature of the role, combined with flexibility, is a significant factor for work-life balance. For UX professionals, having focused time (remote) and collaborative time (in-office) is often ideal. The integration with Accenture suggests a well-resourced and professional working environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess experience, skills, and alignment with the role's requirements, particularly in enterprise UX and research.

• Skills Assessment/Case Study: Expect a practical exercise, potentially a take-home assignment or an in-interview challenge, focusing on solving a complex design problem related to enterprise tools or data-heavy interfaces. This will likely involve demonstrating your process, research approach, and Figma proficiency.

• Behavioral & Cultural Fit Interview: Interviews with UX Leads and potentially other team members to assess your collaboration style, problem-solving approach, ability to work within constraints, and fit with the company culture, especially in demanding environments.

• Final Interview: A discussion with senior stakeholders to evaluate your strategic thinking, impact potential, and overall suitability for the role.

Portfolio Review Tips:

• Focus on Process: Clearly articulate your UX research methodology, design process, and how you translated insights into solutions. Use flowcharts or diagrams to illustrate your workflow.

• Highlight Enterprise Complexity: Showcase projects involving complex data, intricate workflows, or enterprise-level systems. Explain the challenges and how you addressed them.

• Demonstrate Design System Adherence: Include examples where you worked within or contributed to an existing design system. Show how you maintained consistency and leveraged existing patterns.

• Quantify Impact: Whenever possible, include metrics or qualitative feedback that demonstrate the positive impact of your designs on user efficiency, task completion, or satisfaction.

• Figma Mastery: Ensure your Figma prototypes are well-organized and effectively showcase user flows, interactions, and visual design.

• Tell a Story: Frame your case studies as narratives, outlining the problem, your approach, the challenges, your solutions, and the outcomes.

Challenge Preparation:

• Understand Enterprise UX: Familiarize yourself with common challenges and best practices for designing internal enterprise tools, dashboards, and data-intensive applications.

• Practice Problem Decomposition: Be prepared to break down complex problems into smaller, manageable parts and articulate your approach to solving them.

• Articulate Trade-offs: Understand that enterprise design often involves trade-offs between ideal UX and technical/business constraints. Be ready to discuss these.

• Stakeholder Scenarios: Prepare to discuss how you would handle difficult stakeholders or conflicting requirements, demonstrating your assertiveness and collaborative skills.

📝 Enhancement Note: The interview process for this role will likely be rigorous, focusing on practical skills, process understanding, and the ability to navigate a complex corporate environment. A strong portfolio that showcases enterprise UX experience and a clear design process is essential for success.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, and creating high-fidelity mockups. Proficiency is a core requirement.

• Miro: Likely used for collaborative brainstorming, user journey mapping, and workshop facilitation.

• Jira: Expected for project management, task tracking, and workflow management within development cycles.

Analytics & Reporting:

CRM & Automation:

• The role focuses on internal enterprise tools, so direct CRM interaction might be limited. However, understanding how these tools integrate with broader business systems (potentially CRM or ERP) would be advantageous. Familiarity with automation concepts in workflow design is also a plus.

📝 Enhancement Note: Proficiency in Figma is non-negotiable. The other tools mentioned (Miro, Jira) are common in collaborative design and project management environments. Given the "data-heavy" nature of the applications, understanding how to leverage data for design decisions will be important, even if specific analytics tools aren't listed as primary requirements.

👥 Team Culture & Values

Operations Values:

• Data-Driven Decision Making: Emphasis on using research findings and analytics to guide design choices and measure impact.

• Efficiency & Optimization: A core drive to improve user workflows, reduce friction, and enhance productivity through thoughtful design.

• Consistency & Adherence: Valuing the importance of working within established design systems and processes to maintain platform integrity and user trust.

• Collaboration & Communication: Fostering an environment where cross-functional teams work together effectively, sharing insights and feedback openly.

• Professionalism & Resilience: Maintaining a calm, assertive, and professional demeanor, especially when navigating complex or politically charged environments.

Collaboration Style:

• Cross-functional Integration: Expect close collaboration with business analysts, product owners, and developers, requiring strong communication and the ability to translate between different functional perspectives.

• Process Review & Feedback: A culture that encourages constructive feedback on designs and processes, aiming for continuous improvement.

• Knowledge Sharing: Encouraging the sharing of best practices, research insights, and design patterns across the UX team and wider organization.

📝 Enhancement Note: The culture emphasizes a pragmatic approach to UX design, prioritizing effectiveness and consistency within enterprise constraints. Collaboration is key, but it's within a structured framework where professionalism and resilience are highly valued, especially in demanding sectors like investment banking.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Enterprise Constraints: Designing effectively within a mature, potentially rigid enterprise design system and strict company processes can be challenging. Mitigation involves deep understanding of the system, proactive communication with governance teams, and focusing on incremental improvements.

• Data Complexity: Working with highly complex, data-intensive interfaces requires strong analytical skills and the ability to simplify information without losing critical detail. Preparation involves studying financial data structures and common analytical dashboards.

• Stakeholder Management: Influencing decisions and gaining buy-in from various stakeholders, some of whom may have differing priorities or a less user-centric perspective. Developing strong communication and negotiation skills is key.

• Balancing Innovation with Consistency: Finding opportunities to innovate and improve user experience while strictly adhering to established design patterns and brand guidelines.

Learning & Development Opportunities:

• Operations Skill Advancement: Deepen expertise in enterprise UX, financial services workflows, and advanced UX research techniques through hands-on project experience.

• Industry Conferences & Certifications: Opportunities to attend relevant UX and FinTech conferences, and potentially pursue certifications in specialized UX areas or project management.

• Mentorship & Leadership: Benefit from mentorship from experienced leaders within ARHS Group and Accenture, with potential pathways to lead design projects or teams.

📝 Enhancement Note: The role presents challenges typical of enterprise UX, particularly in regulated industries. Growth will come from mastering these challenges and developing a strategic understanding of how UX contributes to business objectives within a large organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design a complex, data-heavy interface. What were the main challenges, and how did you approach them?" (Focus on your process, research, and problem-solving.)

• "How do you balance working within an established design system with the need for innovation and user advocacy?" (Highlight your understanding of design governance and iterative improvement.)

Company & Culture Questions:

• "Why are you interested in designing internal tools for the investment banking sector specifically?" (Showcase curiosity about the industry and operational workflows.)

• "How do you handle situations where stakeholders have conflicting requirements or push back on your design recommendations?" (Demonstrate your assertiveness, communication, and negotiation skills.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, the process you followed, the key decisions you made, the challenges you faced, and the outcomes achieved.

• Highlight Your Process: Visually represent your UX research and design process. Show your methods, tools, and deliverables at each stage.

• Emphasize Impact: Quantify the results of your work whenever possible (e.g., "reduced task completion time by X%", "improved user satisfaction scores by Y%"). If quantitative data isn't available, use strong qualitative evidence.

• Showcase Figma Expertise: Be ready to navigate your Figma prototypes, explaining your design choices and interactions in detail.

• Be Prepared for Deep Dives: Anticipate questions about specific design decisions, research methodologies, or your approach to user testing.

📝 Enhancement Note: Interview preparation should focus on demonstrating a deep understanding of UX principles applied to complex enterprise environments, strong research capabilities, and the ability to collaborate effectively within a structured organization. Your portfolio is your primary tool for showcasing these capabilities.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on SmartRecruiters.

• Tailor Your Resume: Highlight experience with enterprise UX, complex data interfaces, UX research methodologies, and proficiency in Figma. Use keywords from the job description like "data-heavy workflows," "enterprise design system," and "investment banking."

• Curate Your Portfolio: Select 2-3 of your strongest case studies that best represent your experience in enterprise UX and research. Ensure they clearly articulate your process, challenges, solutions, and impact. Prioritize projects involving complex internal tools or data-intensive applications.

• Prepare Your Presentation: Practice walking through your portfolio case studies, focusing on clear storytelling, process explanation, and demonstrating your problem-solving skills. Be ready to discuss your Figma work in detail.

• Research ARHS Group & Accenture: Understand their focus areas, especially in IT project management, analytics, and digital transformation. Familiarize yourself with Accenture's broader strategy and values to demonstrate cultural alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.