Ux Project Manager

📍 Job Overview

Job Title: UX Project Manager

Company: F5

Location: Seattle, Washington, United States

Job Type: FULL_TIME

Category: Operations / User Experience Management

Date Posted: May 22, 2026

Experience Level: 5-10 Years

🚀 Role Summary

• This hybrid role merges Project Management with User Experience (UX) leadership to drive strategic enterprise initiatives within the Central Operations team.

• Responsibilities include leading end-to-end UX research, design, and process analysis to optimize products, platforms, and services.

• Project management duties encompass designing and executing project plans, managing scope, timelines, resources, and risks, with a strong emphasis on user-centered design integration.

• The role requires translating user insights and business goals into intuitive, accessible, and effective user experiences and operational processes.

• This position plays a critical role in accelerating value delivery, enhancing both business outcomes and user satisfaction across the organization.

📝 Enhancement Note: This role is positioned within "Central Operations," suggesting a focus on internal processes, tools, and platforms that support the broader business, rather than direct product UX for external customers. The hybrid nature of UX Specialist and Project Manager indicates a need for strong analytical, design thinking, and execution capabilities.

📈 Primary Responsibilities

• UX Research & Design Leadership:

  • Lead comprehensive UX research initiatives, including user interviews, usability testing, and journey mapping, to inform project direction, process improvements, and tooling strategies.
  • Conduct thorough analysis of existing processes and user experiences, identifying pain points and defining optimized future states with clear business and user requirements.
  • Translate complex user needs, research findings, and business objectives into intuitive, accessible, and end-to-end user experiences.
  • Develop user flows, wireframes, prototypes, and detailed design specifications to effectively address identified problems.
  • Validate designs through iterative usability testing, incorporating feedback and data to drive measurable improvements.
  • Articulate design rationale and recommendations to stakeholders, clearly linking decisions to user and business impact.
  • Mentor and guide team members on UX research and design best practices.
  • Prepare and deliver executive-level presentations synthesizing both business and user experience insights.
  • Stay current with AI tools and their application in UX design and research.

• Project & Program Management:

  • Define clear project outcomes, scope, success criteria, and ensure alignment with strategic business and user experience objectives.

  • Design, develop, and maintain comprehensive project execution plans and roadmaps that integrate people, process, technology, and user-centered design activities across various business functions.

  • Monitor workstream execution against scope, schedule, resourcing, and budget, ensuring seamless integration of UX milestones.

  • Establish appropriate team structures for workstreams, providing direction to project leads, UX researchers/designers, and coordinators.

  • Collaborate closely with Change Management teams to ensure business readiness, foster adoption, and drive positive user impact.

  • Implement governance structures and proactively mitigate risks, particularly those impacting user experience and adoption.

  • Develop and deliver detailed status reporting to executives, program leadership, and delivery teams, highlighting actionable UX insights and recommendations.

  • Serve as a key escalation point for risks, issues, and critical decisions affecting project delivery and user experience.

  • Establish and maintain the program's rhythm of business, including communication cadences, status reports, and leadership readouts.

  • Foster a culture of accountability, collaboration, continuous improvement, and user-centered thinking within Central Operations.

  • Maintain up-to-date knowledge of AI tools and their application to project management and operational efficiency.

📝 Enhancement Note: The inclusion of "AI tools" in both UX and Project Management responsibilities suggests a forward-looking approach and an expectation for candidates to leverage emerging technologies for efficiency and insight generation. The emphasis on "Central Operations" implies a focus on internal systems, workflows, and employee experience, rather than external customer-facing products.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree or equivalent experience in a relevant field (e.g., Human Factors, HCI, Design, Business, Engineering).

Experience:

• 5+ years of experience in project/program management.

• 3+ years of experience in UX research/design.

• Proven track record of delivering complex, high-impact projects and actionable user insights within technology-based companies or technical domains.

• Experience in strategic planning, program development, resource allocation, budget management, and risk assessment.

Required Skills:

• Deep understanding and application of user-centered design principles to translate user needs, research insights, and business goals into intuitive digital experiences.

• Proficient in conducting end-to-end user research and usability testing to validate designs and drive continuous improvement.

• Expertise in designing effective interaction flows, information architecture, wireframes, and prototypes to support usability and task completion.

• Ability to produce high-quality visual designs, working within established design systems to ensure consistency and accessibility.

• Strong collaboration skills, with the ability to partner closely with cross-functional teams and clearly communicate design rationale while incorporating feedback.

• Demonstrated knowledge of program/project management methodologies (e.g., Waterfall, Agile, Kanban).

• Proficiency in program management software (e.g., Smartsheet, Workboard).

• Proficiency in UX research and design tools (e.g., UserZoom, UserTesting, Qualtrics).

• Strong interpersonal skills, high emotional intelligence, and the ability to develop effective partnerships across the organization and with end users.

• Analytical mindset with the ability to synthesize business and user data, solve complex problems, and make data-driven decisions.

• Exceptional communication skills across written, verbal, and presentation formats, tailored for all organizational levels, including executive summaries and actionable UX recommendations.

• Ability to manage effectively in a fast-paced environment with multiple deadlines and competing priorities.

• Strong business acumen and understanding of enterprise-level processes and their interplay, viewed through a user-centered lens.

• Strategic thinking capability with a willingness to "roll up your sleeves" and act tactically.

Preferred Skills:

• PMP, PgMP, or other relevant project management certifications.

• Advanced degree (e.g., MBA, MS in Human Factors/UX).

• Experience with AI tools for UX design and project management.

📝 Enhancement Note: The requirement for both project management and UX experience highlights the unique nature of this role, demanding a blend of strategic execution and user advocacy. The explicit mention of AI tools suggests a need for candidates to be adaptable and forward-thinking in their approach to leveraging technology.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 2-3 complex projects demonstrating both project management execution and UX leadership.

• For each project, clearly articulate the initial problem statement, business objectives, and user needs.

• Detail the project management methodologies employed (Agile, Waterfall, Hybrid) and how they were adapted to integrate UX activities.

• Present UX deliverables such as user personas, journey maps, wireframes, prototypes, and usability testing reports.

• Quantify project outcomes using relevant metrics, including efficiency gains, cost savings, adoption rates, and improvements in user satisfaction or task completion.

• Highlight your role in cross-functional collaboration and stakeholder management throughout the project lifecycle.

Process Documentation:

• Provide examples of process documentation you've created or optimized, illustrating workflow design, implementation, and performance analysis.

• Demonstrate your ability to document complex processes clearly and concisely, making them accessible to various audiences.

• Showcase experience in defining SOPs (Standard Operating Procedures) or best practices for project execution and UX integration.

• Include documentation related to change management plans and user adoption strategies.

📝 Enhancement Note: Given the hybrid nature of the role, the portfolio should clearly delineate responsibilities and contributions in both project management and UX. Emphasis should be placed on projects where the integration of UX considerations led to tangible improvements in project outcomes and user experience.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Incentive Compensation

• Bonus opportunities

• Restricted Stock Units (RSUs)

• Comprehensive benefits package detailed at: https://www.f5.com/company/careers/benefits

Working Hours:

• Standard full-time hours are expected, likely around 40 hours per week.

• Given the hybrid work arrangement and project-based nature, flexibility may be required to meet project deadlines and collaborate with teams across different time zones.

📝 Enhancement Note: The salary range provided is a broad estimate based on the stated figures. Regional salary research for Seattle, WA, for a hybrid UX Project Manager role with 5-10 years of experience indicates this range is competitive, aligning with the upper quartile for experienced professionals in tech hubs. The benefits listed are typical for a large technology company and suggest a strong total compensation package beyond base salary.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology (Networking, Cybersecurity, Application Services)

Company Size: F5 is a large enterprise company, indicated by its extensive job postings and global presence. This typically means established processes, a wide array of internal systems, and significant cross-functional collaboration opportunities.

Founded: F5 was founded in 1996, suggesting a mature organization with a deep understanding of its market and a history of innovation.

Team Structure:

• The role is within "Central Operations," implying a dedicated team focused on optimizing internal business processes, systems, and employee experiences.

• This team likely collaborates closely with IT, Product Development, Sales Operations, Marketing Operations, and other GTM (Go-To-Market) functions to ensure operational efficiency and seamless user journeys for employees and partners.

Methodology:

• F5 emphasizes a user-centered approach, integrating UX research and design principles into operational initiatives.

• Project management methodologies such as Agile, Waterfall, and Kanban are utilized, requiring adaptability and a strong understanding of their application.

• Data-driven decision-making is a core component, with an expectation to analyze business and user data to inform strategies and measure impact.

• Continuous improvement and a learning mindset are encouraged, with a focus on staying abreast of industry trends, including AI applications in UX and operations.

Company Website: https://www.f5.com/

📝 Enhancement Note: F5's focus on cybersecurity and application services means that operational efficiency and user experience are critical for both internal productivity and the delivery of their complex solutions. The Central Operations team likely acts as a crucial enabler for the entire organization.

📈 Career & Growth Analysis

Operations Career Level: This role is at a mid-to-senior level, requiring significant experience in both project management and UX. It's an individual contributor role with leadership potential, focused on driving initiatives and mentoring others. The scope extends across enterprise-level projects, impacting multiple functions.

Reporting Structure: The role reports into a leadership position within Central Operations. While it's an individual contributor role, it will involve leading project teams and influencing cross-functional stakeholders, including senior management, through robust reporting and recommendations.

Operations Impact: This position directly impacts operational efficiency, employee productivity, and the effectiveness of internal systems and processes. By improving user experiences for internal tools and platforms, it contributes to higher adoption rates, reduced errors, and ultimately, enhanced business outcomes and innovation capacity across F5. The integration of UX ensures that operational changes are not only efficient but also user-friendly and highly adopted.

Growth Opportunities:

• Specialization: Deepen expertise in either enterprise UX strategy, complex program management, or a combination thereof, potentially leading to Principal or Director-level roles in these domains.

• Leadership: Transition into leading larger programs, managing a team of project managers and UX professionals, or taking on strategic operational leadership roles.

• Skill Development: Opportunities to gain advanced certifications (e.g., PgMP, advanced UX certifications), master new AI tools for operations and UX, and contribute to F5's strategic planning processes.

• Cross-Functional Exposure: Gain broad exposure to various business units and their operational challenges, building a comprehensive understanding of enterprise-wide functions.

📝 Enhancement Note: The hybrid nature of this role offers a unique path for growth, allowing individuals to become specialists in the intersection of operational efficiency and user-centric design, a highly sought-after skillset in modern tech organizations.

🌐 Work Environment

Office Type: This role is designated as "Hybrid," with an expectation of working from the F5 Tower office in Seattle, WA. While the exact number of days in the office isn't specified, typical hybrid models involve 2-3 days per week. This suggests a blend of in-office collaboration and remote work.

Office Location(s): The primary location mentioned is F5 Tower in Seattle, WA. This is a prominent office location, likely well-equipped to support employee needs.

Workspace Context:

• Collaborative Environment: Expect a dynamic workspace designed for collaboration, with opportunities to interact with diverse teams across various departments. The hybrid model necessitates clear communication and coordination for in-office days.

• Tools & Technology: Access to standard office technology, project management software (Smartsheet, Workboard), and advanced UX research and design tools (UserZoom, UserTesting, Qualtrics) will be provided. This role will likely involve extensive use of collaboration platforms like Microsoft Teams or Slack.

• Team Interaction: Opportunities for regular team meetings, cross-functional workshops, and direct engagement with stakeholders at all levels, from individual contributors to executive leadership.

Work Schedule:

• The standard work schedule is likely 40 hours per week, aligning with full-time employment.

• The hybrid nature allows for some flexibility in managing personal time, but project deadlines and team collaboration needs will dictate specific work hours and days, especially for in-office attendance.

📝 Enhancement Note: The hybrid requirement suggests F5 values in-person collaboration for brainstorming, strategic alignment, and team building, while also recognizing the benefits of remote work for focused tasks and work-life balance.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume, assessing your qualifications against the role requirements.

• Technical/Skills Interview: Expect interviews focused on your project management methodologies, UX research and design expertise, and your ability to integrate these two disciplines. Be prepared to discuss specific UX tools and project management software.

• Portfolio Review: A dedicated session where you will present selected projects from your portfolio. This is a critical stage to demonstrate your process, problem-solving skills, impact, and understanding of user-centered design and project execution.

• Stakeholder/Team Interviews: Interviews with potential colleagues, cross-functional partners, and leadership to assess your collaboration style, communication effectiveness, and cultural fit within the Central Operations team.

• Final Interview: Often with a senior leader to discuss strategic alignment, leadership potential, and overall fit for F5.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best showcase your hybrid skill set. Prioritize projects with demonstrable impact on operational efficiency, user satisfaction, or business outcomes.

• Structure Your Narrative: For each project, clearly outline: the challenge, your role and responsibilities, the process/methodology used (both PM and UX), the key deliverables, the insights gained, the solutions implemented, and the measurable results.

• Quantify Impact: Use data and metrics to demonstrate the success of your projects. This could include improvements in efficiency, reduction in errors, increased user adoption, cost savings, or enhanced user satisfaction scores.

• Highlight Integration: Emphasize how you successfully bridged the gap between project management rigor and user experience design principles.

• Be Prepared for Questions: Anticipate questions about your decision-making process, how you handled challenges, your collaboration style, and your understanding of F5's business.

Challenge Preparation:

• Process Optimization Case Study: You may be asked to analyze a hypothetical operational process or user journey and propose improvements, outlining both the PM approach to implementing changes and the UX considerations for user adoption.

• Scenario-Based Questions: Prepare for questions about how you would manage competing priorities, resolve conflicts between stakeholders, or integrate new technologies (like AI) into existing workflows.

• Communication Skills: Practice articulating complex technical and design concepts clearly and concisely to non-technical audiences, including executives.

📝 Enhancement Note: The portfolio review is likely the most crucial part of the application process for this role. Candidates should prepare to not only showcase their work but also to articulate the strategic thinking and detailed execution behind each project.

🛠 Tools & Technology Stack

Primary Tools:

• Project Management Software: Smartsheet, Workboard (explicitly mentioned). Experience with other enterprise PM tools like Jira, Asana, or Microsoft Project is also valuable.

• UX Research & Design Tools: UserZoom, UserTesting, Qualtrics (explicitly mentioned). Proficiency in design tools like Figma, Sketch, Adobe XD for wireframing and prototyping.

• Collaboration Platforms: Microsoft Teams, Slack, Zoom for communication and virtual meetings.

• Presentation Software: Microsoft PowerPoint, Google Slides for executive reporting and stakeholder presentations.

Analytics & Reporting:

• Tools for data analysis and visualization, potentially including Tableau, Power BI, or advanced Excel functions, to synthesize user and business data.

• CRM systems (e.g., Salesforce) might be relevant if internal