UX Product Designer

📍 Job Overview

Job Title: UX Product Designer

Company: Unison Group

Location: Singapore, Singapore

Job Type: CONTRACTOR

Category: UX/Product Design

Date Posted: 2026-05-12

Experience Level: Mid-Level (2-5 years)

Remote Status: On-site

🚀 Role Summary

• Drive the implementation of a new portal, focusing on creating intuitive and seamless user experiences through user-centered design practices.

• Conduct comprehensive user research to gather insights that directly inform design decisions and product strategy.

• Develop wireframes, user flows, and interactive prototypes to translate business requirements into functional and engaging design outcomes.

• Ensure consistency and efficiency across all the portal's digital touchpoints by maximizing design methods, processes, and tools.

• Validate design concepts through rigorous user testing, iterating based on feedback to achieve optimal user satisfaction and business alignment.

📝 Enhancement Note: While the role is titled "UX Product Designer," the core responsibilities and required skills lean heavily into the user experience (UX) and user interface (UI) design disciplines, with an emphasis on translating business needs into user-friendly portal features. The "Product Designer" aspect is evident in the need to balance product strategy with user needs and business objectives.

📈 Primary Responsibilities

• Lead user research initiatives, including interviews, surveys, and usability studies, to gather actionable insights into user behaviors, needs, and pain points.

• Collaborate closely with Product Owners and cross-functional stakeholders to define product requirements, scope, and establish a unified product vision.

• Design intuitive user flows, wireframes, and high-fidelity interactive prototypes using tools like Figma and InVision to visualize and test design concepts.

• Strategically balance product vision, user needs, and business objectives to create designs that are both user-centric and commercially viable.

• Conduct and analyze user testing sessions, synthesizing feedback to iterate on designs, ensuring alignment with user expectations and business goals.

• Harmonize cross-functional processes and user experience journeys by effectively translating complex user needs and business requirements into clear, actionable design outcomes.

• Clearly and persuasively present design concepts, solutions, and rationale to diverse stakeholder groups, articulating user-centric thinking and design decisions.

• Maximize the efficiency and effectiveness of design methods, processes, and tools to ensure consistency, scalability, and optimal performance across the portal.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on the entire UX design lifecycle, from initial research and ideation through to validation and implementation. The need to "harmonise processes and user experience journeys" suggests a role that bridges user needs with operational efficiency within the portal.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction (HCI), Interaction Design, or a closely related field.

Experience: 3-5 years of progressive experience in user research, product design, and UX/UI design, with a proven track record of delivering successful digital products.

Required Skills:

• User Research: Demonstrated ability to plan, conduct, and analyze various forms of user research (e.g., interviews, surveys, usability testing, persona development).

• Product Design: Experience in end-to-end product design, from conceptualization to final design delivery, ensuring user-centricity.

• UX/UI Design: Proficiency in creating wireframes, user flows, mockups, and high-fidelity prototypes that clearly communicate design intent and functionality.

• Figma Proficiency: Advanced skills in using Figma for design, prototyping, and collaboration.

• Prototyping Tools: Expertise with prototyping tools such as InVision, or advanced Figma prototyping capabilities.

• User-Centred Design (UCD): Deep understanding and practical application of UCD principles and frameworks.

• Design Thinking: Proven experience applying Design Thinking methodologies to solve complex user problems.

• Communication & Collaboration: Excellent verbal and written communication skills, with the ability to present design rationale effectively and collaborate productively with cross-functional teams and stakeholders.

• Problem-Solving: Strong analytical and problem-solving skills, with a creative approach to overcoming design challenges.

• Ambiguity Navigation: Comfort and proven ability to operate effectively in ambiguous environments with evolving requirements.

Preferred Skills:

• Agile Methodology: Experience working within an Agile development environment, understanding sprint cycles and cross-functional team collaboration.

• COTS Product Customization: Familiarity with configuring and customizing Commercial Off-The-Shelf (COTS) products to meet specific user and business needs.

• User Testing Facilitation: Experience in planning, executing, and analyzing user testing sessions to gather qualitative and quantitative feedback.

• Information Architecture: Understanding of information architecture principles for organizing content and navigation within digital products.

📝 Enhancement Note: The requirements emphasize a blend of hands-on design skills and strategic thinking. The "comfort navigating ambiguous requirements" is a key indicator for roles in evolving product development environments. The preference for Agile and COTS experience suggests the portal may involve integration with existing systems or platforms.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 3-5 significant UX/Product Design projects, demonstrating a clear progression from problem identification to solution.

• Projects should highlight your process, including user research methodologies, wireframing, prototyping, user testing, and final design outcomes.

• Emphasis on projects that demonstrate a strong user-centric approach and the ability to translate complex business requirements into intuitive user experiences.

• Examples of how you have balanced product strategy, user needs, and business objectives within your designs.

Process Documentation:

• Demonstrate the application of user-centered design frameworks and Design Thinking methodologies in your project examples.

• Showcase your proficiency with design tools like Figma, including examples of complex components, interactive prototypes, and design system elements if applicable.

• Provide case studies detailing your role in user research, including how insights were gathered and translated into design decisions.

• Illustrate your approach to user testing, including methodologies used, participant recruitment, and how findings led to design improvements.

• Document your collaboration process with product owners, developers, and other stakeholders, highlighting communication strategies and problem-solving approaches.

📝 Enhancement Note: A strong portfolio is critical for this role, as it will serve as the primary evidence of the candidate's design process, problem-solving abilities, and proficiency with required tools. The emphasis on process documentation within the portfolio is key for demonstrating a structured and user-focused design methodology.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a mid-level UX Product Designer (2-5 years experience) in Singapore, the estimated annual salary range is SGD 60,000 - SGD 90,000. This estimate accounts for the cost of living in Singapore and the typical compensation for specialized design roles within technology and product development sectors.

Benefits:

• Contractual Engagement: This is a contractor role, offering flexibility and potentially higher hourly/daily rates.

• Project-Specific Impact: Opportunity to contribute significantly to a key portal implementation project.

• Professional Development: Access to learning opportunities relevant to UX/Product Design, potentially including workshops or online courses.

• Collaborative Environment: Work within a dynamic team environment with opportunities for cross-functional learning.

• Competitive Rate: Contract rates are typically structured to be competitive within the Singapore market for specialized IT and design roles.

Working Hours: Standard full-time working hours, estimated at 40 hours per week, with potential for flexibility depending on project needs and team arrangements. The on-site requirement suggests adherence to typical office hours.

📝 Enhancement Note: As this is a contractor role, specific benefits like health insurance or paid time off may differ from permanent positions and are often factored into the overall contract rate. The salary range is an estimate based on market research for similar roles in Singapore; candidates should verify this with the hiring organization.

🎯 Team & Company Context

🏢 Company Culture

Industry: The company, Unison Group, operates within the technology and software sector, likely focusing on platform development or enterprise solutions given the "portal implementation" context. This implies a fast-paced, innovation-driven environment.

Company Size: Information on Unison Group's exact size is not provided, but it is listed on Workable, which often hosts jobs for a range of company sizes, from startups to established enterprises. For a UX Product Designer role, this could mean a dedicated design team, or the designer might be one of the first dedicated UX hires in a growing product group.

Founded: Company founding date is not specified.

Team Structure:

• The UX Product Designer will likely report to a Product Owner or a Head of Product/Design.

• Collaboration will be essential with Product Managers, Developers (front-end and back-end), and potentially business analysts or other stakeholders involved in defining portal requirements.

Methodology:

• Data-Driven Design: The role requires a user-centered approach, heavily relying on user research and data to inform design decisions.

• Agile Development: Experience in Agile is preferred, indicating a methodology focused on iterative development, flexibility, and continuous improvement.

• Process Optimization: A key responsibility is to "maximise design methods, processes, and tools," suggesting a focus on efficiency and best practices in the design workflow.

Company Website: unisongroup.org

📝 Enhancement Note: The "portal implementation" focus suggests Unison Group is either building a new internal or external-facing platform, or significantly revamping an existing one. The emphasis on user-centricity, Agile, and process optimization indicates a modern approach to product development.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a mid-level, requiring 3-5 years of experience. It involves significant autonomy in design execution and user research but likely operates under the strategic direction of a Product Owner or senior product management. The designer is expected to be a key contributor to the portal's success, translating high-level goals into tangible user experiences.

Reporting Structure: The UX Product Designer will likely report to a Product Owner or a Design Lead. This structure allows for clear direction on product strategy while providing a point of contact for design challenges and mentorship.

Operations Impact: The UX Product Designer has a direct and significant impact on the success of the portal. By ensuring an intuitive and efficient user experience, they influence user adoption, satisfaction, task completion rates, and ultimately, the achievement of business objectives for the portal. Their work directly shapes how users interact with Unison Group's digital presence.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of UX, such as user research, interaction design, or design systems.

• Leadership: With proven success, opportunities may arise to mentor junior designers, lead design initiatives, or transition into a Lead UX Designer role.

• Skill Expansion: Gain experience in COTS product customization and Agile methodologies, broadening the designer's technical and process skill set.

• Product Strategy Contribution: Grow to influence product strategy more broadly by demonstrating a strong understanding of user needs and their impact on business outcomes.

📝 Enhancement Note: As a contractor role, long-term career progression within Unison Group might be less defined than a permanent position. However, the experience gained in implementing a significant portal and working with specific technologies can be highly valuable for future roles in UX/Product Design.

🌐 Work Environment

Office Type: The role is designated as "On-site," indicating a traditional office-based work environment. This setting typically fosters direct collaboration, spontaneous brainstorming, and easier access to team members for quick consultations.

Office Location(s): Singapore, Singapore. This implies working within a major business hub with access to a diverse talent pool and a vibrant professional community.

Workspace Context:

• Collaborative Spaces: The office environment likely includes meeting rooms, common areas, and potentially dedicated project spaces for cross-functional teams to work together on the portal implementation.

• Design Tools & Technology: Access to necessary hardware (e.g., high-performance computers) and software licenses for Figma, prototyping tools, and potentially other design or collaboration platforms.

• Team Interaction: Opportunities for regular face-to-face interaction with Product Owners, developers, and other team members, facilitating rapid feedback loops and knowledge sharing essential for Agile development.

Work Schedule: Standard full-time working hours (approximately 40 hours per week) are expected, typical for an on-site role. While the contract nature may offer some flexibility, core working hours will likely be aligned with team availability for collaboration.

📝 Enhancement Note: The on-site requirement suggests Unison Group values in-person collaboration, which can be beneficial for complex design projects requiring constant communication and ideation. Candidates should consider their preference for an office-based versus remote work environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess basic qualifications, experience, and design style. Your portfolio is the most critical component at this stage.

• Hiring Manager/Product Owner Interview: A discussion focused on your experience, approach to design challenges, and understanding of user-centered design principles. Be prepared to walk through your portfolio projects in detail.

• Design Challenge/Case Study: You may be asked to complete a design exercise or present a detailed case study from your portfolio. This will assess your problem-solving skills, design process, and ability to articulate design rationale. Focus on demonstrating how you translate requirements into user-centric solutions.

• Team/Stakeholder Interviews: Interviews with potential team members (e.g., developers, other designers) to assess collaboration skills, cultural fit, and understanding of Agile methodologies.

• Final Interview: Potentially with senior leadership to discuss overall fit and strategic alignment.

Portfolio Review Tips:

• Curate Selectively: Choose 3-5 of your strongest, most relevant projects. Quality over quantity is key.

• Show Your Process: For each project, clearly articulate the problem, your role, the research conducted, design decisions made, iterations, and the final outcome/impact. Use visuals (wireframes, prototypes, user flows) to support your narrative.

• Highlight User-Centricity: Emphasize how user needs and feedback drove your design decisions. Quantify impact where possible (e.g., "increased conversion by X%").

• Demonstrate Tool Proficiency: Showcase your skills with Figma and other prototyping tools.

• Tailor to the Role: If possible, subtly tailor your portfolio presentation to highlight experience relevant to portal development, COTS customization, or Agile environments.

Challenge Preparation:

• Understand the Brief: If given a design challenge, carefully read and understand the requirements and goals. Ask clarifying questions.

• Structure Your Approach: Outline your design process clearly: research, ideation, design, testing, iteration.

• Focus on Rationale: Be prepared to explain why you made specific design choices, linking them back to user needs and business goals.

• Time Management: Practice completing design exercises within a given timeframe.

• Presentation Skills: Prepare to present your solution concisely and effectively, highlighting key features and design thinking.

📝 Enhancement Note: The interview process will heavily rely on your portfolio. Be prepared to defend your design decisions and articulate your process clearly. The emphasis on COTS customization and Agile suggests they are looking for someone pragmatic and adaptable.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, wireframing, prototyping, and collaborative design workflows. Expect to use it extensively.

• InVision (or similar prototyping tools): May be used for advanced prototyping, collaboration, and user testing workflows, though Figma's native capabilities are also strong.

• User Research Tools: Depending on the team's setup, tools like UserTesting.com, Lookback, Maze, or even simple survey tools (e.g., SurveyMonkey, Google Forms) might be utilized.

• Collaboration Platforms: Slack, Microsoft Teams, or similar for team communication.

• Project Management Tools: Jira, Asana, Trello, or similar for task tracking and Agile workflow management.

Analytics & Reporting:

• Analytics Platforms: While not directly a design tool, understanding how to interpret data from platforms like Google Analytics, Adobe Analytics, or product-specific analytics dashboards can inform design decisions.

• Data Visualization Tools: Experience with tools like Tableau or Power BI might be beneficial for understanding user behavior trends, though not typically a primary design tool.

CRM & Automation:

• CRM Systems (e.g., Salesforce, HubSpot): Familiarity with CRM concepts and data can be helpful, especially if the portal interacts with customer data.

• COTS Products: Experience with specific Commercial Off-The-Shelf products that might be customized for the portal. This could range from ERP systems to specialized business applications.

📝 Enhancement Note: Proficiency in Figma is non-negotiable. Familiarity with Agile tools like Jira is also a strong plus, indicating an understanding of the development lifecycle. The mention of COTS products suggests the portal might involve integration or customization of existing software solutions.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving user needs as the primary driver for design decisions.

• Collaboration: Valuing teamwork, open communication, and the collective effort of cross-functional teams to achieve product goals.

• Efficiency & Optimization: A drive to create streamlined processes and user experiences that are both effective and efficient, maximizing the use of design tools and methodologies.

• Data-Informed Decisions: A reliance on research, testing, and analytics to validate design hypotheses and measure impact, rather than relying solely on intuition.

• Adaptability: A willingness to embrace change, iterate on designs based on feedback, and navigate evolving project requirements.

Collaboration Style:

• Cross-functional Integration: Designers are expected to work closely with Product Owners, developers, and other stakeholders, participating actively in Agile ceremonies and contributing to a shared understanding of product goals.

• Iterative Feedback Culture: An environment where constructive feedback is regularly exchanged, and designs are refined through collaborative critique and user testing insights.

• Knowledge Sharing: Encouraging the sharing of design best practices, tool tips, and learnings from user research to elevate the entire team's capabilities.

📝 Enhancement Note: The emphasis on user-centricity, collaboration, and efficiency aligns with modern product development practices. The mention of "harmonising processes and user experience journeys" suggests a culture that values bridging user needs with operational effectiveness.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Stakeholder Needs: Navigating competing priorities and requirements from various stakeholders while maintaining a strong user focus.

• Ambiguous Requirements: Developing clear design solutions from initial vague requirements, requiring strong analytical and problem-solving skills.

• Technical Constraints: Designing within the limitations of existing technology stacks or COTS product capabilities, requiring creative problem-solving and compromise.

• Iterative Design Cycles: Managing feedback loops and design iterations efficiently within potentially tight project timelines.

• COTS Product Limitations: Understanding and working within the design and customization constraints of Commercial Off-The-Shelf products.

Learning & Development Opportunities:

• Advanced UX/UI Techniques: Deepening skills in areas like micro-interactions, accessibility design, or sophisticated prototyping.

• Agile & Product Management: Gaining a more profound understanding of Agile development processes and product management principles.

• COTS Product Integration: Learning how to effectively design for and integrate with specific COTS solutions, a valuable skill in enterprise environments.

• Cross-Functional Collaboration: Enhancing communication and influence skills by working closely with diverse technical and business teams.

• Portfolio Enhancement: Opportunity to build a significant case study around a portal implementation, enhancing future career prospects.

📝 Enhancement Note: The challenges are typical for design roles in product development, particularly those involving new implementations or working with existing systems. The growth opportunities are geared towards expanding both technical design skills and understanding of the broader product development ecosystem.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting business requirements with user needs. How did you approach it, and what was the outcome?" (Focus on your process, stakeholder management, and user advocacy.)

• "Walk me through a project where you faced significant ambiguity in requirements. How did you define the problem space and move forward with design?" (Highlight your research, problem-definition, and iterative approach.)

• "How do you ensure consistency across digital touchpoints, especially when working on a large portal or with existing systems?" (Discuss design systems, style guides, and collaboration with developers.)

Company & Culture Questions:

• "What interests you about Unison Group and this specific role implementing a new portal?" (Research Unison Group's mission, industry, and articulate how your skills align.)

• "How do you approach user research, and what methods do you find most effective for gathering insights?" (Demonstrate your understanding of different research techniques and their applications.)

Portfolio Presentation Strategy:

• Storytelling: Frame each project as a narrative: the challenge, your journey (research, ideation, design), the solution, and the impact.

• Visual Clarity: Use high-quality visuals for wireframes, mockups, and prototypes. Ensure they are easy to understand and navigate.

• Process Focus: Clearly articulate your design process for each project. Explain why you made certain decisions, referencing user research or business goals.

• Tool Proficiency Showcase: Subtly weave in how you leveraged Figma and other tools to achieve specific design outcomes.

• Conciseness: Be mindful of time. Practice presenting your key projects within the allocated interview slots.

📝 Enhancement Note: Be prepared to discuss your portfolio in depth, as it's the primary way to demonstrate your skills. Emphasize your ability to translate business needs into user-centric designs and your comfort with iterative processes and potential COTS limitations.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Workable application link provided.

• Portfolio Customization: Ensure your portfolio highlights projects demonstrating user research, wireframing, prototyping (especially in Figma), and user testing. Prioritize projects that show a clear design process and user-centric problem-solving.

• Resume Optimization: Tailor your resume to emphasize the 3-5 years of relevant experience, proficiency in Figma, and any experience with COTS products or Agile methodologies. Use keywords from the job description.

• Interview Preparation: Practice articulating your design process and rationale for key portfolio projects. Prepare to discuss how you handle ambiguity and collaborate with cross-functional teams.

• Company Research: Familiarize yourself with Unison Group (unisongroup.org) to understand their business context and tailor your responses to demonstrate alignment with their goals and potential company culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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