UX Product Designer

📍 Job Overview

Job Title: UX Product Designer

Company: Citi

Location: Tampa, Florida, United States

Job Type: Full time

Category: Digital Design Engineering / User Experience

Date Posted: August 06, 2026

Experience Level: Mid-Level (3+ years)

Remote Status: Hybrid

🚀 Role Summary

• Drive the design of intuitive and seamless digital products, specifically focusing on Human Resources applications, to enhance employee experiences.

• Apply a comprehensive UX design process, from initial ideation and wireframing to high-fidelity prototyping and meticulous engineering handoff.

• Collaborate cross-functionally with UX Research, Product Management, and Engineering teams to co-create innovative solutions and ensure user-centric design principles are embedded throughout the product lifecycle.

• Champion accessibility standards (ADA/WCAG) and leverage AI-enabled design tools to innovate and optimize the design workflow, ensuring high-quality, compliant, and efficient user experiences.

📝 Enhancement Note: This role is situated within Citi's Technology division, specifically in Digital Design Engineering, indicating a strong focus on the technical and systematic aspects of user experience design within a large financial institution. The emphasis on HR applications suggests a B2E (Business-to-Employee) product focus, requiring a deep understanding of internal user needs and workflows.

📈 Primary Responsibilities

• Partner closely with UX Research, stakeholders, product managers, and engineering teams to brainstorm, ideate, and co-create effective design solutions.

• Develop comprehensive design artifacts, including wireframes, interactive prototypes, and high-fidelity designs, utilizing Figma and adhering to the established Design System.

• Ensure all designs are informed by user research and testing, validating approaches and adhering to established UX best practices.

• Proactively challenge existing norms and encourage root-cause analysis to achieve optimal user outcomes and drive design excellence.

• Maintain a positive and constructive attitude when receiving and providing feedback, fostering a collaborative design environment.

• Deliver high-quality, production-ready design assets to the engineering team, providing clear and detailed guidance for accurate implementation.

• Provide continuous UX support to engineering teams through regular design review checkpoints, ensuring the integrity and quality of the implemented system.

• Stay abreast of the latest UX practices, industry innovations, and emerging design tools, integrating new knowledge into the team's workflow.

• Ensure all designs meet ADA/WCAG standards for accessibility, guaranteeing inclusive user experiences for all employees.

• Manage project timelines effectively, identifying and mitigating risks, and escalating issues as needed to ensure on-time delivery of design initiatives.

• Mentor and train new UX designers joining the team, contributing to the growth and development of the UX community.

• Actively contribute to the broader UX community of practice, sharing knowledge and insights to elevate design standards across the organization.

📝 Enhancement Note: The responsibilities highlight a full-cycle UX design role with significant emphasis on collaboration, quality assurance, and continuous improvement. The expectation to "challenge the status quo" and "address root causes" points towards a proactive designer who not only executes but also strategizes and problem-solves. The inclusion of mentoring and contributing to a community of practice suggests a mid-level to senior-leaning role within the UX team.

🎓 Skills & Qualifications

Education:

• Bachelor's Degree in a relevant field (e.g., Human-Computer Interaction, Design, Computer Science, Psychology) or equivalent practical experience.

• Master's Degree is considered a desirable asset. Experience:

• A minimum of 3 years of professional industry experience in UX Design.

• Proven track record of working on complex, enterprise-scale or consumer-facing design projects.

• Experience in designing and implementing within established Design Systems.

• Practical experience with AI-enabled design tools (e.g., generative design, AI-assisted prototyping, AI content generation), with the ability to critically evaluate and integrate AI outputs. Required Skills:

• Proficiency in professional design and prototyping tools, with a strong emphasis on Figma; experience with Sketch, Adobe XD, or InVision is also valuable.

• Deep understanding of UX design principles, user-centered design methodologies, and the entire UX design process.

• Expertise in creating wireframes, user flows, interactive prototypes, and high-fidelity mockups.

• Strong knowledge of accessibility standards, including ADA and WCAG guidelines, and their practical application in design.

• Excellent analytical and problem-solving skills, with a keen attention to detail.

• Strong written and verbal communication skills, with the ability to articulate design decisions and collaborate effectively with diverse teams.

• Experience working with and contributing to Design Systems.

• Ability to critically evaluate AI outputs and integrate them effectively into the design process. Preferred Skills:

• Keen interest in or prior knowledge of the banking or finance industry.

• Familiarity with HTML/CSS development to better understand implementation constraints and possibilities.

• Active participation in external UX groups or communities, demonstrating a passion for the field.

📝 Enhancement Note: The requirement for AI-enabled design tool experience is a significant differentiator, indicating Citi's forward-looking approach to design operations and efficiency. The preference for financial industry knowledge suggests that candidates with this background may have an advantage in understanding the specific challenges and nuances of designing for a large, regulated financial institution.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive case study or portfolio showcasing a minimum of 3 years of UX design work, demonstrating your ability to handle complex enterprise or consumer design projects.

• The portfolio should clearly illustrate your end-to-end design process, from initial problem identification and user research through ideation, wireframing, prototyping, user testing, and final high-fidelity design.

• Specific examples of how you've applied a Design System effectively in your projects.

• Demonstrations of how you've incorporated accessibility best practices (ADA/WCAG) into your designs.

• Showcase instances where you've utilized AI-enabled design tools and critically evaluated their outputs.

• Evidence of collaboration with cross-functional teams (Product, Engineering, Research) and how you managed stakeholder feedback. Process Documentation:

• Be prepared to walk through your portfolio and discuss your design process in detail during the interview.

• Highlight specific projects where you identified user pain points or business needs and how your design solutions addressed them.

• Be ready to explain your approach to user research, usability testing, and how you iterate on designs based on feedback and data.

• Demonstrate your understanding of design system principles and how to leverage them for efficiency and consistency.

📝 Enhancement Note: The explicit mention of "case study or portfolio and present walkthrough during interview" is critical. Candidates must be prepared to not only present their work but also articulate the 'why' and 'how' behind their design decisions, especially concerning process, user needs, and problem-solving within a complex organizational context. The emphasis on AI tools in the portfolio is also a key differentiator.

💵 Compensation & Benefits

Salary Range: $96,960.00 - $145,440.00 USD per year

Benefits:

• Comprehensive medical, dental, and vision coverage.

• 401(k) retirement savings plan.

• Life, accident, and disability insurance.

• Employee wellness programs designed to support overall well-being.

• Generous paid time off (PTO) package, including planned vacation time, sick leave, and paid holidays.

• Potential for discretionary and formulaic incentive and retention awards for eligible employees. Working Hours:

• Standard full-time workweek, typically 40 hours.

• The role is designated as Hybrid, implying a balance between remote work and in-office presence, likely requiring specific days in the Tampa office for collaboration and team engagement.

📝 Enhancement Note: The salary range provided is for the primary location (Tampa, FL) and aligns with mid-level UX Designer roles in major metropolitan areas within the financial services sector. The hybrid work arrangement suggests a need for local candidates or those willing to relocate and adhere to a structured in-office schedule. Citi's comprehensive benefits package is typical for large financial institutions.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services / Banking. Citi is a global leader in financial services, providing consumers, corporations, and governments with a broad range of financial products and services. This context implies a highly regulated environment, a focus on security, data privacy, and robust, scalable systems.

Company Size: Citi is a large, multinational corporation with tens of thousands of employees globally. This scale means opportunities for diverse career paths, extensive resources, and complex organizational structures. For operations professionals, this can translate to well-defined processes but also potential bureaucratic challenges.

Founded: 1812. Citi has a long and rich history, suggesting stability, established practices, and a deep understanding of the financial markets. This longevity can also mean a blend of legacy systems and modern innovation.

Team Structure:

• The UX team likely operates within the broader Technology division, specifically under Digital Design Engineering.

• It's a collaborative environment where UX Designers work closely with UX Researchers, Product Managers, and Engineering teams.

• The role involves contributing to a "wider UX community of practice," indicating a structured approach to knowledge sharing and professional development within the UX discipline across Citi.

• Reporting is likely to a UX Design Lead or Manager, who in turn may report to a Director or VP within the Digital Design or broader Technology organization. Methodology:

• Emphasis on user-centered design principles, validated through research and testing.

• Application of established Design Systems for consistency and efficiency.

• Growing integration of AI-enabled design tools to streamline workflows and enhance design capabilities.

• A strong focus on ADA/WCAG compliance, reflecting a commitment to inclusive design.

• Agile or hybrid agile methodologies are likely employed for product development, requiring adaptability and iterative design processes.

Company Website: https://www.citi.com/

📝 Enhancement Note: Operating within a financial services giant like Citi means that design decisions must balance user experience with stringent security, compliance, and regulatory requirements. The company's history and scale suggest a need for designers who are both innovative and pragmatic, capable of navigating complex organizational structures and established processes.

📈 Career & Growth Analysis

Operations Career Level: This is a Mid-Level UX Product Designer role. It implies a solid foundation of core UX skills and experience, with the ability to work independently on defined projects and contribute meaningfully to team efforts. The expectation to mentor new UX starters suggests a move towards leadership within the design function.

Reporting Structure: The designer will report to a UX Design Lead or Manager within the Digital Design Engineering team. They will work collaboratively with Product Managers and Engineering teams, requiring strong communication and interpersonal skills to influence design outcomes.

Operations Impact: The UX Product Designer directly impacts employee productivity and satisfaction by improving the usability and efficiency of critical HR systems. Well-designed internal tools can reduce training time, minimize errors, increase engagement, and ultimately contribute to the overall operational efficiency and success of Citi's global workforce. The focus on HR applications means the designer is instrumental in shaping the employee lifecycle experience, from onboarding to performance management.

Growth Opportunities:

• Skill Advancement: Deepen expertise in specific areas like AI-driven design, accessibility, or complex enterprise UX. Opportunities to lead design initiatives for new HR features or platforms.

• Leadership Development: Progress to Senior UX Designer, UX Lead, or even UX Manager roles, potentially managing a team of designers and overseeing larger design strategies. Mentoring junior designers is a stepping stone to leadership.

• Specialization: Develop a niche in specific domains within HR tech (e.g., talent acquisition, performance management, benefits administration) or focus on advanced interaction design, research methodologies, or design system governance.

• Cross-Functional Mobility: Potential to move into Product Management roles or specialized areas within the Technology division, leveraging a deep understanding of user needs and product development.

📝 Enhancement Note: The role offers a clear path for growth within Citi's extensive UX and Technology departments. The emphasis on internal HR tools provides a unique opportunity to become an expert in B2E design within a major financial institution, which can be a valuable specialization.

🌐 Work Environment

Office Type: The role is designated as Hybrid. This means a mix of remote work and in-office presence at the Tampa, FL location. The office environment is likely professional, corporate, and designed to foster collaboration among teams.

Office Location(s): The primary location is 3800 CITIGROUP CENTER DRIVE BUILDING G, Tampa, FL. This is a significant corporate campus, suggesting a well-equipped workspace with amenities typical of a large financial institution's operational hub.

Workspace Context:

• Collaborative Environment: Expect an office setting designed for team interaction, including meeting rooms, project spaces, and potentially open-plan areas to facilitate communication with product managers, engineers, and other designers.

• Tools & Technology: Access to industry-standard design software (Figma, etc.), collaboration platforms (e.g., Slack, Microsoft Teams), and potentially specialized HR systems for testing and research.

• Team Interaction: Regular opportunities for face-to-face collaboration, design critiques, team meetings, and knowledge-sharing sessions within the UX community.

Work Schedule: A standard 40-hour work week is expected, with the flexibility offered by the hybrid model allowing for a balance between focused remote work and in-office collaboration. Adherence to specific in-office days will be part of the hybrid agreement.

📝 Enhancement Note: The hybrid nature of the role requires candidates to be comfortable with both remote autonomy and in-office collaboration. The Tampa location is a major operational center for Citi, indicating a stable and resource-rich work environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or Recruiter call to assess basic qualifications, interest, and cultural fit.

• Portfolio Review & Walkthrough: A dedicated session where you present your case studies/portfolio. Be prepared to discuss your design process, problem-solving approach, rationale behind decisions, and the impact of your work. Focus on projects demonstrating enterprise-scale or complex consumer designs, AI tool usage, and accessibility.

• Design Exercise/Challenge: You may be given a design problem or case study to solve, either as a take-home assignment or an in-interview exercise. This assesses your problem-solving skills, design thinking, and ability to articulate solutions under pressure.

• Team & Stakeholder Interviews: Interviews with potential colleagues (other designers, PMs, engineers) to assess collaboration style, communication skills, and technical proficiency. Questions may focus on how you handle feedback, resolve design conflicts, and work within cross-functional teams.

• Hiring Manager Interview: Final discussion focusing on overall fit, career aspirations, and alignment with Citi's values and operational needs.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 of your strongest projects that best showcase the required skills: enterprise-scale experience, Figma proficiency, Design System usage, AI tool integration, and accessibility focus.

• Tell a Story: For each project, clearly articulate: The problem, your role, the process followed, the challenges encountered, your solutions, the outcomes (quantified where possible), and lessons learned.

• Highlight Process & Rationale: Emphasize why you made certain design decisions, supported by research, data, or user feedback. Show your critical thinking around AI outputs.

• Demonstrate Tool Proficiency: Be ready to show examples of your work in Figma or other tools, illustrating your technical skills.

• Accessibility & AI Focus: Explicitly call out how you addressed accessibility standards and how you leveraged AI tools in your projects.

Challenge Preparation:

• Understand the Context: If given a take-home challenge, ensure you understand the business context and user needs described.

• Structure Your Approach: Outline your problem-solving steps, from understanding the brief to defining user personas, mapping user flows, sketching solutions, creating wireframes/prototypes, and planning for testing.

• Focus on Impact: Consider how your proposed solution would benefit the user and the business, and how you would measure its success.

• Practice Articulation: Be prepared to present your challenge solution concisely and clearly, justifying your choices.

📝 Enhancement Note: The emphasis on a "walkthrough" strongly suggests that candidates should be prepared for an interactive presentation of their portfolio, not just a passive review. The inclusion of AI tools in the portfolio requirement is a critical area for candidates to prepare specific examples for.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The primary tool for wireframing, prototyping, and high-fidelity design. Proficiency is essential.

• Sketch, Adobe XD, InVision: Experience with these tools is also valuable, indicating adaptability across design platforms.

• AI-Enabled Design Tools: Practical experience with generative design, AI-assisted prototyping, or AI content generation tools is a requirement. This is a key area for candidates to highlight specific tool usage and critical evaluation skills.

Analytics & Reporting:

• While not explicitly listed as a requirement for this UX role, familiarity with how design impacts user behavior metrics tracked via analytics platforms (e.g., Google Analytics, Adobe Analytics) is beneficial for understanding design impact.

• Understanding of tools used for user feedback collection and analysis (e.g., surveys, heatmaps, session recording tools). CRM & Automation:

• Familiarity with CRM systems (like Salesforce) or HRIS (Human Resources Information Systems) that the HR applications might integrate with or be built upon could be advantageous for understanding data flows and user contexts.

• Understanding of workflow automation principles, as applied to user journeys within HR systems.

📝 Enhancement Note: Figma is highlighted as the primary tool, so candidates should ensure their portfolios and interview discussions reflect deep expertise in its features, including collaboration, prototyping, and design system integration. The AI tool requirement is a significant aspect, suggesting that candidates should be prepared to discuss specific AI tools they have used and their practical application and evaluation.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of internal employees, ensuring digital tools are intuitive and supportive.

• Collaboration: Strong emphasis on teamwork with Product, Engineering, and Research to co-create solutions and achieve shared goals.

• Innovation: Encouraging exploration of new design approaches and technologies, including AI, to enhance user experiences and efficiency.

• Quality & Excellence: A dedication to delivering high-quality, polished designs that meet functional requirements, accessibility standards, and business objectives.

• Continuous Improvement: A culture of learning, feedback, and iteration to constantly refine processes and elevate design outcomes.

Collaboration Style:

• Cross-Functional Integration: Designers are expected to work seamlessly with product managers to define requirements, engineers to ensure feasibility and proper implementation, and researchers to gather insights.

• Constructive Feedback Culture: An environment where feedback is openly shared, received positively, and used to improve designs and processes.

• Knowledge Sharing: Active participation in the UX community of practice to share best practices, learn from peers, and contribute to collective growth.

📝 Enhancement Note: Citi's culture likely emphasizes professionalism, rigor, and a strong sense of responsibility, given its industry. The UX team's culture appears to be collaborative, innovative, and focused on continuous learning, balancing the demands of a large corporation with the creative spirit of a design function.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Enterprise Constraints: Designing for a large, regulated financial institution requires balancing user-friendliness with strict security, compliance, and technical limitations.

• Navigating Complex Organizational Structures: Working within a global enterprise like Citi can involve multiple stakeholders, complex approval processes, and a need for strong negotiation and communication skills.

• Integrating AI Effectively: Harnessing the power of AI design tools while critically evaluating their outputs and ensuring they genuinely enhance the user experience and design process, rather than just being a novelty.

• Maintaining Design Consistency: Ensuring a cohesive user experience across a wide range of HR applications, often developed by different teams, through effective use of Design Systems.

Learning & Development Opportunities:

• Advanced UX Specialization: Opportunities to deepen expertise in areas such as advanced interaction design, inclusive design, UX strategy, or enterprise design systems.

• AI in Design: Formal or informal training and hands-on experience with cutting-edge AI design tools and methodologies.

• Financial Services Domain Expertise: Gaining in-depth knowledge of the banking and finance industry, which can be a valuable career asset.

• Leadership and Mentorship: Developing leadership skills through mentoring junior designers and potentially leading design initiatives or small teams.

• Cross-Disciplinary Learning: Exposure to product management, engineering best practices, and UX research methodologies within a large corporate setting.

📝 Enhancement Note: The challenges presented are typical for mid-level designers in large, established companies, particularly in regulated industries. The growth opportunities are substantial, offering a clear path for professional development and career advancement within Citi's extensive network.

💡 Interview Preparation

Strategy Questions:

• Design Process & Problem Solving: "Walk me through a complex enterprise or consumer design project from your portfolio. What was the problem, your role, your process, the challenges you faced, and how did you arrive at your final solution? How did you validate your design?"

• AI Tool Integration: "Describe a project where you used AI-enabled design tools. What specific tools did you use? What were the outputs, and how did you critically evaluate and integrate them into your design? What are the pros and cons you've observed?"

• Collaboration & Stakeholders: "How do you typically collaborate with Product Managers and Engineers? Describe a time you had a design disagreement with a stakeholder and how you resolved it."

• Accessibility: "How do you ensure your designs comply with ADA/WCAG standards? Can you give an example of how you've implemented accessibility features?"

Company & Culture Questions:

• "What interests you about designing for HR applications at Citi?"

• "How do you stay updated on the latest UX trends and technologies, especially AI in design?"

• "Describe your experience working with Design Systems. What are the benefits and challenges?"

• "How do you approach receiving and giving constructive feedback?" Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly outline the business problem, user needs, your specific contributions, the design process, key decisions, and measurable outcomes.

• Highlight UX Metrics: If possible, quantify the impact of your designs (e.g., reduced task completion time, increased user satisfaction scores, decreased error rates).

• Emphasize Process, Not Just Pixels: Show your thinking, research, iteration, and rationale behind design choices, especially concerning AI tool application and accessibility.

• Be Prepared for Deep Dives: Anticipate detailed questions about your workflow, tool usage (especially Figma and AI tools), and decision-making.

• Showcase Adaptability: Demonstrate your ability to work within constraints and adapt to established design systems and corporate guidelines.

📝 Enhancement Note: Candidates should prepare specific, STAR-method (Situation, Task, Action, Result) examples for behavioral questions. For portfolio presentations, focus on clarity, conciseness, and demonstrating a strategic approach to design, particularly highlighting the requested AI and accessibility aspects.

📌 Application Steps

To apply for this UX Product Designer position:

• Submit your application through the provided link on Citi's careers portal.

• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight your 3+ years of experience in enterprise-scale UX design, proficiency in Figma, experience with Design Systems, practical application of AI-enabled design tools, and a strong understanding of ADA/WCAG standards.

• Resume Optimization: Clearly articulate your responsibilities and achievements using keywords from the job description (e.g., UX Design, Figma, Prototyping, Accessibility, AI-enabled design, Design Systems, Enterprise-scale). Quantify your impact where possible.

• Interview Preparation: Practice presenting your portfolio walkthrough, focusing on clear communication of your design process, problem-solving skills, and rationale for decisions, especially concerning AI tool usage. Prepare STAR-method answers for behavioral questions.

• Company Research: Understand Citi's mission, values, and its role in the financial services industry. Research the importance of HR technology and employee experience within large corporations. Familiarize yourself with the company's commitment to accessibility and innovation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.