Product Designer, Product Platform

📍 Job Overview

Job Title: Product Designer, Product Platform

Company: ATOMS Careers page

Location: Los Angeles, CA

Job Type: Full-Time

Category: Product Design / Platform Design

Date Posted: 2026-09-10T17:50:13

Experience Level: 10+ Years

Remote Status: On-site

🚀 Role Summary

• Define and architect platform-level experience across critical systems like navigation, hierarchy, permissions, and configuration to ensure a unified user experience.

• Lead the design for complex, cross-product workflows including onboarding, activation, setup, upsell, and expansion, directly impacting customer lifecycle journeys.

• Simplify intricate, workflow-heavy B2B/enterprise software by establishing clear mental models, scalable interaction frameworks, and reusable product patterns.

• Drive alignment between user experience, underlying system models, platform capabilities, and technical constraints through deep collaboration with Product and Engineering teams.

• Translate shared product patterns into reusable UI foundations by partnering closely with the Design System team, ensuring consistency across the platform.

📝 Enhancement Note: This role focuses on the foundational elements of a software platform, requiring a senior designer with strong systems thinking and architectural skills. The emphasis on "Platform" and "cross-product systems" indicates a need for someone who can think holistically about the user experience across multiple interconnected products, rather than focusing on individual feature design. The mention of AI integration suggests an opportunity to explore innovative user-facing solutions.

📈 Primary Responsibilities

• Architect the platform-level experience, defining standards for navigation, information hierarchy, user permissions, system configuration, and shared interaction patterns.

• Lead the end-to-end design process for critical cross-product customer journeys such as initial onboarding, user activation, product setup, upsell opportunities, and customer expansion.

• Develop and maintain scalable interaction frameworks and reusable product patterns to simplify complex workflow-heavy tools and enhance usability.

• Collaborate closely with Product Management and Engineering to ensure user experience designs are aligned with underlying system models, platform capabilities, and technical feasibility.

• Partner with the Design System team to translate established product patterns into reusable UI components and foundations, ensuring consistency and efficiency.

• Leverage emerging technologies, including AI, to prototype faster, iterate more effectively, and elevate the quality and innovation of design outcomes.

• Proactively identify opportunities to reimagine user experiences by shifting from tool-based interactions to outcome-as-a-service models, with a keen sense for when and how to apply new technologies.

• Operate effectively in ambiguous environments, identifying and addressing design challenges and opportunities that extend beyond individual features or product areas.

📝 Enhancement Note: The primary responsibilities highlight a strategic and architectural focus. The role demands a designer capable of not just creating interfaces, but of defining the underlying structure and interaction principles that govern an entire product suite. The emphasis on "workflow-heavy" products and "B2B or enterprise experience" (though not strictly required) points towards a need for deep understanding of complex user tasks and business processes.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field, or equivalent practical experience.

Experience: 10+ years of progressive experience in product design, with a demonstrated track record of leading complex, high-impact product initiatives, particularly within platform or system-level design.

Required Skills:

• Advanced systems thinking and information architecture expertise, with a proven ability to design for complex, workflow-heavy products and tools.

• Demonstrated ability to define and implement scalable experience models, interaction frameworks, and reusable product patterns across multiple products or customer journeys.

• Exceptional product judgment, with a strong capacity for simplifying complexity while balancing usability, flexibility, and technical constraints.

• Proven cross-functional leadership and influence skills, capable of driving alignment and consensus among Product, Engineering, Design, and other key stakeholders.

• Proficient in working with and designing for complex system models, including permissions, configuration, object relationships, states, dependencies, and edge cases.

• Experience collaborating closely with Design System teams and understanding the interplay between product architecture and UI foundations.

• Adaptability and forward-thinking approach to design methodologies, with practical experience utilizing emerging technologies like AI, advanced prototyping, and implementation tools to enhance design speed and quality.

• Ability to operate effectively in ambiguous situations, proactively identifying and addressing design challenges and opportunities. Preferred Skills:

• Prior experience in B2B or enterprise software design environments.

• Familiarity with the restaurant technology or food delivery industry.

• Experience with AI-driven product features and user experience design.

• Strong understanding of agile development methodologies and their impact on the design process.

📝 Enhancement Note: The experience requirement of "10+ years of product design experience, or equivalent seniority" strongly suggests this is a senior or lead-level individual contributor role, requiring significant autonomy and strategic input. The emphasis on "systems thinking," "information architecture," and "complex, workflow-heavy products" indicates a need for a designer who can manage intricate information structures and user flows.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase at least 2-3 significant projects demonstrating complex system architecture, cross-product integration, or platform-level design challenges.

• Clearly articulate your role, the specific design problems addressed, and the strategic thinking behind your solutions, especially concerning user workflows and system models.

• Present case studies that highlight your ability to simplify complexity and create scalable, reusable design patterns.

• Include examples of how you've collaborated with engineering and design system teams to implement and maintain design consistency.

• Demonstrate proficiency in defining interaction frameworks, information hierarchy, and permission structures within a product. Process Documentation:

• Detail your approach to defining platform experience architecture, including methods for user research, information modeling, and defining interaction patterns.

• Illustrate how you've simplified complex workflows through structured design processes, potentially including flowcharts, wireframes, and user journey maps.

• Provide examples of how you've translated platform requirements into tangible UI foundations and reusable components, referencing design system principles.

• Explain your process for evaluating and integrating new technologies, such as AI, into the design workflow and user experience.

📝 Enhancement Note: For a role focused on platform design and experience architecture, a portfolio must heavily emphasize systems thinking, information architecture, and the ability to design for complexity and scalability. Candidates should be prepared to discuss how they break down intricate systems into manageable, user-friendly components and how they ensure consistency across a broad product suite.

💵 Compensation & Benefits

Salary Range: $182,000 - $230,000 per year.

Benefits:

• Comprehensive medical, dental, and vision insurance plans, including Health Savings Account (HSA) options.

• Company-paid life and disability insurance (short- and long-term).

• Voluntary insurance options: accident, critical illness, hospital indemnity.

• Optional supplemental life insurance for employees, spouses, and children.

• Pet insurance discount.

• 401(k) retirement savings plan.

• Health Savings Account (HSA) for medical expenses.

• Flexible Spending Accounts (FSAs) for healthcare, dependent care, and commuter expenses.

• Generous Time Off policies:

  • Discretionary vacation days.

  • 8 paid holidays per year.

  • Paid sick time.

  • Paid Bereavement leave.

  • Paid Parental Leave. Working Hours: Standard 40 hours per week, with an expectation of on-site presence five days a week.

📝 Enhancement Note: The provided salary range of $182,000 - $230,000 per year for a senior Product Designer in Los Angeles is competitive and aligns with industry benchmarks for experienced professionals in high-cost-of-living areas. The benefits package is robust, offering a wide array of health, financial, and time-off provisions common for exempt employees in tech companies. The explicit "Onsite, five days a week" policy clarifies the work arrangement.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, specifically focusing on SaaS solutions for the food and beverage industry, with a strong emphasis on online food delivery. The company aims to empower restaurateurs with technology to succeed in digital delivery.

Company Size: The provided input does not specify company size, but the mention of significant clients like Chick-fil-A, Ben & Jerry’s, KFC, and Eataly suggests a growth-stage company with a substantial market presence and impact.

Founded: The founding date is not specified, but the description implies a company that has achieved significant traction and is scaling rapidly, evidenced by the market growth in online food delivery.

Team Structure:

• The Product Design team likely includes specialists in various design disciplines, with this role focusing on platform architecture.

• Collaboration is emphasized, with close partnerships expected between Product, Engineering, and Design, as well as with a dedicated Design System team.

• The "Onsite, five days a week" policy suggests a highly collaborative, in-person work environment. Methodology:

• A strong emphasis on user-centric design, aiming to "lower the barrier to complex software" and shift experiences towards "getting outcomes as a service."

• Data-driven decision-making is implied by the focus on increasing sales, reducing order issues, and decreasing delivery headaches for clients.

• Continuous innovation and process refinement are core to the company's approach, as stated in the "What else you need to know" section.

Company Website: https://www.otter.ai/ (derived from domain_derived)

📝 Enhancement Note: The company positions itself as a technology partner for the restaurant industry, leveraging software to solve critical challenges in online food delivery. The culture appears to value passion for service, technology, and innovation, with a strong emphasis on in-person collaboration. The "serve those who serve others" slogan highlights a mission-driven approach.

📈 Career & Growth Analysis

Operations Career Level: This role represents a Senior Product Designer position focused on Platform Design. It requires significant experience (10+ years) and a high degree of autonomy, strategic thinking, and leadership in defining foundational product architecture. This level typically involves mentoring junior designers, influencing product strategy, and owning critical, complex areas of the product.

Reporting Structure: While not explicitly stated, a Senior Product Designer focused on Platform often reports to a Design Lead, Head of Design, or Director of Product. They would likely work closely with Product Managers and Engineering Leads for the platform or core systems.

Operations Impact: The Product Designer for Platform has a profound impact on the entire product ecosystem. By defining the core experience architecture and shared systems, they directly influence:

• Scalability: Enabling the platform to grow and accommodate new features and products efficiently.

• Consistency: Ensuring a cohesive and intuitive user experience across all Otter products.

• Efficiency: Reducing development time and complexity for feature teams by providing robust, reusable patterns and frameworks.

• User Adoption & Retention: Simplifying complex workflows like onboarding and setup, which is critical for B2B software adoption.

• Innovation: Exploring new technologies like AI to create novel, outcome-driven experiences.

Growth Opportunities:

• Technical Leadership: Deepen expertise in platform architecture, systems design, and the application of emerging technologies.

• Strategic Influence: Play a key role in shaping the long-term product vision and strategy for Otter's platform.

• Mentorship: Guide and mentor other designers within the product team.

• Domain Expertise: Develop deep knowledge of the online food delivery industry and its technological underpinnings.

• Cross-functional Impact: Expand influence across various product lines and business units within Otter.

📝 Enhancement Note: This role is positioned as a senior individual contributor with significant strategic influence. The "Platform" focus means the impact is systemic, affecting all users and product teams. Growth opportunities will likely involve increasing scope of influence, technical leadership, and potentially moving into management or principal designer roles.

🌐 Work Environment

Office Type: The role is based in an "office location" in Los Angeles, and the company emphasizes that "all of our office-based teams work onsite, five days a week." This indicates a traditional, in-office work environment designed for close, in-person collaboration.

Office Location(s): Los Angeles, California. Specific details about office amenities or accessibility are not provided but are expected for a tech company in this region.

Workspace Context:

• Collaborative Environment: The five-day on-site policy strongly suggests a culture that prioritizes face-to-face interaction, spontaneous brainstorming, and team cohesion.

• Operations Tools & Technology: While not explicitly detailed, a company of this nature would likely provide standard design tools, hardware, and access to necessary software for prototyping, collaboration, and communication. The role's emphasis on new technologies like AI implies access to relevant research and development tools.

• Team Interaction: The environment fosters close working relationships with Product Managers, Engineers, fellow Designers, and potentially stakeholders from other departments.

Work Schedule: A standard 40-hour work week is implied, with a mandatory five-day on-site presence. While the core hours are not specified, the emphasis on collaboration suggests a need for availability during typical business hours for effective team interaction.

📝 Enhancement Note: The clear "Onsite, five days a week" policy is a defining characteristic of the work environment. This is crucial for candidates who thrive in or prefer a highly collaborative, in-person setting and are not seeking remote or hybrid flexibility. It implies a culture that values face-to-face interaction for innovation and team building.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a recruiter or hiring manager call to assess basic qualifications, experience alignment, and cultural fit.

• Portfolio Review & Design Exercise: A session where the candidate presents their portfolio, focusing on relevant platform design, systems thinking, and complex workflow examples. This may be followed by a design challenge, either take-home or live, focused on a platform-related problem.

• Cross-functional Interviews: Meetings with Product Managers, Engineering Leads, and potentially other designers to evaluate collaboration skills, technical understanding, and strategic thinking.

• Final Round: Discussion with senior leadership to assess overall fit, leadership potential, and strategic alignment with company goals.

Portfolio Review Tips:

• Highlight Platform Thinking: Ensure your portfolio prominently features projects that demonstrate your ability to design scalable systems, define core interaction patterns, and manage complexity across multiple product areas.

• Showcase Systems Architecture: Include case studies that detail how you’ve approached information architecture, defined navigation hierarchies, and designed permission models.

• Simplify Complexity: Use your case studies to illustrate how you break down complex user workflows into intuitive and efficient experiences, providing clear examples of problem-solving.

• Demonstrate Collaboration: Be prepared to discuss how you partnered with Engineering and Design System teams, and how you influenced stakeholders.

• Quantify Impact: Where possible, present metrics or qualitative feedback that demonstrate the impact of your design solutions on user adoption, efficiency, or business outcomes.

Challenge Preparation:

• Focus on Systems and Scalability: If given a design challenge, anticipate problems related to platform architecture, cross-product consistency, or managing complex configurations and permissions.

• Process & Strategy: Be ready to articulate your design process, your approach to simplifying complexity, and how you leverage research and user feedback.

• AI Integration: Consider how AI could be applied to solve the problem presented in a way that genuinely enhances the user experience and drives outcomes, rather than being a superficial addition.

• Time Management: Practice structuring your thoughts and solutions concisely, especially if time is limited, to effectively communicate your design rationale.

📝 Enhancement Note: Given the seniority and focus on platform design, the interview process will heavily scrutinize systems thinking, architectural design capabilities, and the ability to manage complexity. The portfolio is paramount and must showcase strategic, foundational design work, not just individual feature design.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma (or similar industry-standard tools like Sketch, Adobe XD) for UI design, wireframing, and interactive prototyping.

• Collaboration & Communication: Slack, Google Workspace (Docs, Sheets, Slides), Jira, Confluence.

• User Research: Tools for user interviews, surveys, and usability testing (e.g., UserTesting.com, Maze, Dovetail).

• Design System Management: Familiarity with how design systems are built, maintained, and utilized.

Analytics & Reporting:

• Experience with product analytics platforms (e.g., Amplitude, Mixpanel, Google Analytics) to understand user behavior and measure design impact.

• Ability to interpret data to inform design decisions and identify areas for improvement. CRM & Automation:

• While not a direct CRM role, understanding how design impacts CRM integration and customer lifecycle management is beneficial.

• Familiarity with workflow automation concepts is important, especially given the role's focus on simplifying complex workflows.

• Understanding of APIs and how they facilitate system integration between different software components.

📝 Enhancement Note: The role requires mastery of standard product design tools like Figma. Crucially, it also demands an understanding of how design interfaces with underlying systems, design systems, and potentially AI technologies. Familiarity with product analytics is key for demonstrating design impact.

👥 Team Culture & Values

Operations Values:

• Innovation & Future-Forward Thinking: A drive to explore and integrate new technologies like AI to redefine user experiences and deliver "outcomes as a service."

• Customer Focus & Service Orientation: A core mission to help restaurateurs succeed, reflecting a deep commitment to serving clients and solving their problems.

• Collaboration & Teamwork: Emphasis on "doing our best work together" and working closely with other teams, supported by a mandatory five-day on-site policy.

• Simplicity & Clarity: A drive to "simplify complex, workflow-heavy tools" by creating clear mental models and intuitive interactions.

• Data-Driven Improvement: Implicit in the goal of increasing sales, reducing issues, and refining processes based on measurable outcomes.

Collaboration Style:

• In-Person Centric: The five-day on-site policy dictates a highly collaborative, face-to-face working style.

• Cross-Functional Integration: Close partnerships are expected between Design, Product, and Engineering to align user experience with system capabilities and technical constraints.

• Design System Partnership: A strong collaborative relationship with the Design System team is essential for translating platform patterns into reusable UI foundations.

• Proactive Communication: Given the complexity and ambiguity, open and proactive communication is vital for aligning teams and driving consensus.

📝 Enhancement Note: The company culture emphasizes a mission-driven approach, innovation, and a highly collaborative, in-person work environment. The values align with creating user-friendly, outcome-focused B2B software solutions for a dynamic industry.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: Simplifying intricate, workflow-heavy B2B software while maintaining flexibility and technical feasibility is a significant design challenge.

• Platform-Level Thinking: Shifting from feature-level design to architectural, cross-product system design requires a different strategic mindset and a robust understanding of system dependencies.

• Ambiguity Management: Operating in an evolving environment with new technologies (like AI) and identifying opportunities beyond immediate feature requests requires strong initiative and strategic foresight.

• Balancing Innovation and Consistency: Integrating new technologies and innovative experiences while maintaining a cohesive, scalable, and consistent platform can be challenging.

• Stakeholder Alignment: Driving consensus and alignment across multiple product, engineering, and design teams on foundational platform decisions.

Learning & Development Opportunities:

• Deep Dive into Platform Architecture: Gain unparalleled experience in designing complex, scalable software platforms.

• AI & Emerging Technologies: Explore and implement cutting-edge AI applications to enhance user experiences and product capabilities.

• Cross-Functional Leadership: Develop advanced skills in influencing and collaborating with diverse teams to drive strategic product initiatives.

• Industry Expertise: Become a subject matter expert in the rapidly growing online food delivery technology sector.

• Mentorship and Senior Leadership: Opportunities to mentor junior designers and influence product strategy at a senior level.

📝 Enhancement Note: The role presents challenges inherent in senior platform design, requiring strategic thinking and the ability to navigate complexity and ambiguity. However, these challenges are also framed as significant growth opportunities, particularly in areas like AI integration and strategic product influence.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design a complex system or platform architecture. What were the key challenges, how did you approach them, and what was the outcome?" (Focus on systems thinking, information architecture, and problem-solving.)

• "How do you approach simplifying complex workflows for B2B users? Walk us through a project where you successfully achieved this." (Highlight your process for understanding user needs, mapping workflows, and designing intuitive solutions.)

• "How do you collaborate with engineering and product teams to ensure user experience aligns with technical constraints and system models?" (Emphasize communication, negotiation, and partnership skills.)

• "What are your thoughts on leveraging AI in B2B software design? How would you approach identifying opportunities and ensuring AI enhances, rather than complicates, the user experience?" (Prepare to discuss your perspective on AI's role, ethical considerations, and practical application.) Company & Culture Questions:

• "What interests you about Otter and our mission to help restaurateurs succeed?" (Research Otter's impact on the food delivery industry and articulate alignment with their mission.)

• "How do you approach working in an on-site, highly collaborative environment?" (Discuss your preferences for in-person collaboration and how you contribute to team dynamics.)

• "How do you stay updated on emerging technologies and incorporate them into your design practice?" (Showcase your proactive learning approach and interest in innovation.) Portfolio Presentation Strategy:

• Lead with Platform/Systemic Projects: Start with case studies that best demonstrate your experience in platform design, experience architecture, and managing complex systems.

• Tell a Story: For each project, clearly articulate the problem, your strategic approach, your design process, the trade-offs you made, and the quantifiable or qualitative impact of your work.

• Highlight Your Role: Be specific about your contributions, especially in defining architecture, frameworks, and reusable patterns.

• Discuss Collaboration: Explain how you partnered with cross-functional teams, particularly engineering and design system teams.

• Be Ready for Deep Dives: Prepare to answer detailed questions about your design decisions, technical considerations, and how you handled ambiguity.

📝 Enhancement Note: Interview preparation should focus heavily on demonstrating a strong understanding of systems design, information architecture, and the ability to translate complex technical requirements into user-friendly experiences. The portfolio is the primary tool for showcasing these capabilities, so a strategic presentation is critical.

📌 Application Steps

To apply for this Product Designer, Product Platform position:

• Submit your application through the provided link on the ATOMS Careers page.

• Tailor your resume: Highlight your 10+ years of experience, focusing on roles and projects involving platform design, systems architecture, complex workflows, and cross-functional leadership. Use keywords from the job description like "experience architecture," "systems thinking," and "information architecture."

• Curate your portfolio: Select 2-3 of your most relevant projects that showcase your ability to design for complex B2B/enterprise platforms, define scalable interaction frameworks, and simplify intricate user workflows. Ensure each case study clearly articulates the problem, your strategic approach, your process, and the impact of your design.

• Prepare your portfolio presentation: Practice walking through your selected case studies, emphasizing your role, your design rationale, and how you collaborated with engineering and design system teams. Be ready to discuss your experience with emerging technologies like AI.

• Research ATOMS and Otter: Understand the company's mission, its impact on the restaurant industry, and its product offerings. Familiarize yourself with their stated values and the importance of their on-site, collaborative culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.