UX Product Designer

📍 Job Overview

Job Title: UX Product Designer

Company: Citi

Location: Tampa, Florida, United States

Job Type: Full time

Category: Digital Design Engineering / User Experience (UX)

Date Posted: 2026-08-06

Experience Level: Mid-Level (3+ years)

Remote Status: Hybrid

🚀 Role Summary

• Design and develop intuitive digital experiences for internal Human Resources applications and systems, focusing on user-centricity and seamless workflows.

• Collaborate closely with UX Research, Product Management, and Engineering teams to translate user needs and business requirements into high-quality design solutions.

• Create detailed wireframes, interactive prototypes, and high-fidelity designs using industry-standard tools like Figma, adhering to Citi's established Design System.

• Champion user advocacy by challenging the status quo, identifying root causes of user friction, and ensuring designs meet ADA/WCAG accessibility standards.

📝 Enhancement Note: This role is positioned as a Mid-Level UX Product Designer, requiring a solid foundation in UX principles and practical experience. The emphasis on internal HR systems suggests a focus on employee experience (EX) and operational efficiency through design. The mention of AI-enabled design tools indicates an forward-thinking approach to design processes.

📈 Primary Responsibilities

• Partner with cross-functional teams, including UX Researchers, Product Managers, and Engineers, to brainstorm, ideate, and co-create innovative design solutions.

• Develop comprehensive design artifacts, including user flows, wireframes, interactive prototypes, and high-fidelity mockups, utilizing Figma and Citi's Design System.

• Conduct user testing and leverage research insights to validate design decisions and ensure optimal user experience, driving continuous improvement.

• Advocate for users by proactively identifying and addressing usability issues, ensuring designs solve for root causes and enhance overall user satisfaction.

• Deliver meticulously crafted design assets to the engineering team, providing clear specifications and guidance to ensure accurate implementation of design vision.

• Provide ongoing design support to engineering throughout the development lifecycle, conducting regular UX review checkpoints to maintain design integrity and quality.

• Stay abreast of emerging UX trends, best practices, and innovative design tools, integrating new methodologies to enhance the design process and outcomes.

• Ensure all digital product designs strictly adhere to ADA/WCAG standards for accessibility, promoting inclusivity for all users.

• Proactively identify, manage, and escalate potential risks to project timelines, ensuring timely delivery of design assets and project milestones.

• Mentor and train new UX team members, fostering a collaborative environment and sharing knowledge to elevate the team's collective expertise.

• Contribute actively to Citi's broader UX community of practice, sharing insights, participating in critiques, and advancing design standards across the organization.

📝 Enhancement Note: The responsibilities emphasize a full-cycle UX design process, from ideation and research to delivery and ongoing support. The explicit mention of mentoring new hires and contributing to a community of practice suggests opportunities for leadership development and knowledge sharing within the UX discipline.

🎓 Skills & Qualifications

Education:

• Bachelor's Degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field.

• Master's Degree is considered a desirable qualification. Experience:

• A minimum of 3 years of professional industry experience in UX Design, with a proven track record of delivering successful digital products.

• Experience in designing for complex, enterprise-scale applications or significant consumer-facing digital products.

• Demonstrated ability to work effectively within agile development environments and cross-functional teams. Required Skills:

• Core UX Design: Proficient in all phases of the UX design lifecycle, including user research, ideation, wireframing, prototyping, and high-fidelity visual design.

• Design Tools: Expertise in professional design and prototyping tools such as Figma (primary), Sketch, Adobe XD, and InVision.

• Design Systems: Practical experience working with and contributing to established Design Systems, ensuring consistency and scalability.

• Accessibility Standards: Strong understanding and practical application of ADA/WCAG standards for inclusive design.

• Analytical & Problem-Solving: Excellent analytical skills with a keen ability to identify user pain points and develop effective, data-informed solutions.

• Communication: Superior written and oral communication skills, with the ability to articulate design rationale clearly and persuasively to diverse stakeholders.

• AI-Enabled Design Tools: Practical experience using AI-enabled design tools (e.g., generative design, AI-assisted prototyping, content generation) with a critical eye for evaluating and integrating AI outputs.

Preferred Skills:

• Industry Knowledge: A keen interest in or prior knowledge of the banking or finance industry.

• Web Development Fundamentals: Basic understanding or skills in HTML/CSS development.

• Community Engagement: Active participation in external UX groups or professional communities.

📝 Enhancement Note: The requirement for AI-enabled design tools experience is a significant differentiator, indicating Citi's commitment to leveraging emerging technologies in their design process. The preference for banking/finance interest suggests a desire for candidates who can quickly understand the domain.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 3 years of industry UX Design experience, with a strong emphasis on complex, enterprise-scale or consumer design projects.

• Detailed case studies demonstrating your end-to-end design process, from initial research and problem definition through to final design solutions and their impact.

• Evidence of collaboration with Product Managers, Engineers, and Researchers, highlighting your ability to work effectively in cross-functional teams.

• Examples of wireframes, user flows, interactive prototypes, and high-fidelity designs, preferably created using Figma or similar industry-standard tools.

• Documentation of how you've applied Design System principles and ensured accessibility (ADA/WCAG) in your designs.

• Specific examples of how you've utilized or evaluated AI-enabled design tools within your design workflow. Process Documentation:

• Showcase how you approach user research, including methodologies used and how insights informed design decisions.

• Illustrate your wireframing and prototyping process, demonstrating iterative design and validation techniques.

• Provide examples of how you've collaborated with engineering teams, including handoff procedures and design support during development.

• Document your experience in ensuring design compliance with accessibility standards and best practices.

📝 Enhancement Note: The explicit requirement for a portfolio walkthrough during the interview underscores its critical importance. Candidates should prepare to articulate their design process, decision-making rationale, and the impact of their work, especially concerning AI tools and accessibility.

💵 Compensation & Benefits

Salary Range:

• $96,960.00 - $145,440.00 USD per year. Benefits:

• Comprehensive Medical, Dental, and Vision coverage.

• 401(k) retirement savings plan.

• Life, Accident, and Disability Insurance.

• Employee Wellness Programs.

• Generous Paid Time Off (PTO), including vacation and sick leave.

• Paid Holidays. Working Hours:

• Standard full-time work hours, likely around 40 hours per week.

📝 Enhancement Note: The provided salary range is competitive for a Mid-Level UX Product Designer in a major US market like Tampa. The extensive benefits package reflects Citi's commitment to employee well-being and financial security. The hybrid work arrangement suggests a need for flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services / Banking Technology. Citi operates as a global leader in financial services, providing a vast range of financial products and services. This industry context implies a need for robust, secure, and compliant design solutions, even for internal tools.

Company Size: Large Enterprise (Citi is a major global corporation with tens of thousands of employees worldwide). This means opportunities for broad impact, exposure to complex systems, and a structured career path, but also potentially more layers of approval and established processes.

Founded: 1812. Citi has a long and established history, suggesting a stable environment with deep-rooted corporate culture and processes.

Team Structure:

• The UX team likely operates within the broader Technology or Digital organization, focusing on internal employee-facing applications, particularly Human Resources systems.

• The structure probably involves a hierarchy with Senior UX Designers, Leads, and potentially a UX Director, with designers embedded within product teams or working on specific functional areas.

• Close collaboration with Product Managers, Engineering teams, and UX Researchers is a core aspect of the team's operational model. Methodology:

• Data-Driven Design: Emphasis on using research, analytics, and testing to inform design decisions and measure impact.

• Agile Development: Designs are likely developed and iterated upon within agile sprints, requiring close partnership with engineering.

• Design System Adherence: A strong focus on leveraging and contributing to a centralized Design System for consistency and efficiency across products.

• User-Centricity: A core philosophy of putting the user (in this case, Citi employees) at the forefront of all design efforts.

Company Website: https://www.citi.com/

📝 Enhancement Note: Given Citi's status as a global financial institution, there's an inherent expectation of rigor, security, and compliance in all technological solutions, including internal HR tools. The UX team's mission to enhance employee experience within this context is a unique challenge.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as a Mid-Level UX Product Designer. It signifies an individual contributor role with a solid understanding of UX principles and methodologies, capable of independently managing design tasks for specific features or products. The scope involves contributing to the design of digital products, working in concert with partners, and applying skills across the UX design process.

Reporting Structure: The UX Designer will likely report to a UX Lead, UX Manager, or Director of UX within the Human Resources technology division. This structure provides guidance and mentorship while allowing for autonomy in design execution. Collaboration extends to Product Managers and Engineering leads who are peers in the product development lifecycle.

Operations Impact: The primary impact of this role is on enhancing the employee experience (EX) within Citi. By designing intuitive and efficient HR applications, the UX Designer contributes to increased employee productivity, satisfaction, and retention. This indirectly supports operational efficiency and the overall business objectives of a large financial institution by ensuring its workforce is well-supported by its internal tools. The successful integration of AI tools also positions the company for future innovation in employee experience design.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in specific HR functional areas (e.g., onboarding, performance management, benefits administration) or in emerging design technologies like AI in design.

• Leadership Development: Potential to grow into a Senior UX Designer role, taking on more complex projects, mentoring junior designers, and influencing design strategy.

• Cross-Functional Mobility: Possibility to move into Product Management, UX Research, or other technology-focused roles within Citi, leveraging a strong understanding of user needs and product development.

• Design System Contribution: Opportunity to become a key contributor or owner of aspects of Citi's Design System, influencing design standards across the organization.

📝 Enhancement Note: The growth path within a large organization like Citi is typically well-defined, offering clear progression routes for high-performing UX professionals. The emphasis on internal systems means that deep domain knowledge in HR technology can be a significant career asset.

🌐 Work Environment

Office Type: This role is designated as Hybrid. This means a blend of remote work and in-office presence, likely requiring specific days in the Tampa office for collaboration, team meetings, and strategic discussions.

Office Location(s): The primary work location is specified as 3800 Citigroup Center Drive, Building G, Tampa, Florida. This is a significant corporate campus, suggesting a professional and well-equipped office environment.

Workspace Context:

• Collaborative Spaces: The office likely features a variety of collaborative spaces, meeting rooms, and potentially open-plan areas designed to foster teamwork and cross-functional interaction among designers, product managers, and engineers.

• Technology & Tools: Access to modern design software (Figma, etc.), high-performance workstations, and potentially specialized hardware for prototyping or user testing.

• Team Interaction: Opportunities for regular face-to-face interaction with team members, including designers, researchers, and product stakeholders, facilitating real-time feedback and problem-solving.

Work Schedule: Standard full-time hours (approximately 40 hours per week) are expected. The hybrid nature allows for some flexibility in managing work location, but core working hours will likely align with team and business needs, especially during critical project phases or for in-office collaboration days.

📝 Enhancement Note: The hybrid model at a large corporate site like Citi's Tampa campus implies a structured approach to in-office days, likely focused on high-value collaborative activities, team building, and critical project syncs.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio by a recruiter or hiring manager to assess basic qualifications and experience.

• Portfolio Presentation & Walkthrough: A dedicated session where you will present your case studies and walk through specific projects from your portfolio. Be prepared to discuss your design process, decision-making rationale, challenges, and outcomes. This is a critical stage.

• Technical/Design Interview: May involve problem-solving exercises, design challenges (e.g., a short whiteboard exercise, a take-home assignment, or a live design critique), and in-depth questions about UX principles, tools, and methodologies.

• Cross-Functional Interviews: Discussions with Product Managers and Engineering leads to assess collaboration skills, communication style, and ability to work effectively within a team.

• Final Interview: Potentially with a senior leader (e.g., Director of UX) to evaluate cultural fit, strategic thinking, and overall suitability for the role and Citi's environment.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest, most relevant projects. Prioritize those that demonstrate enterprise-scale or complex consumer design, showcase your full UX process, and highlight your experience with Figma and design systems. Include examples involving AI tools if possible.

• Tell a Story: For each case study, clearly articulate the problem, your role, the process you followed, the solutions you designed, the rationale behind your decisions, and the measurable impact or outcomes. Use visuals effectively.

• Highlight Collaboration: Emphasize how you worked with stakeholders, product managers, and engineers. Showcase your ability to gather feedback and incorporate it into your designs.

• Demonstrate Process: Clearly outline your research methods, ideation techniques, prototyping approach, and validation strategies.

• Focus on Impact: Quantify results whenever possible (e.g., "increased user task completion by X%", "reduced error rates by Y%", "improved user satisfaction scores").

• Prepare for Questions: Anticipate questions about your design choices, how you handle feedback, your experience with accessibility, and your understanding of AI in design.

Challenge Preparation:

• Understand the Context: If given a take-home challenge, ensure you fully understand the brief and any constraints. For live challenges, think through the problem statement thoroughly before diving into solutions.

• Structure Your Approach: Outline your steps, whether it's sketching user flows, creating low-fidelity wireframes, or discussing potential solutions.

• Communicate Your Thinking: Verbalize your thought process, assumptions, and rationale. This is often more important than the final output in a live challenge.

• Consider the User: Always tie your solutions back to user needs and business goals.

• Accessibility & Design Systems: Be prepared to discuss how accessibility and design system principles would apply to your proposed solution.

📝 Enhancement Note: The emphasis on a portfolio walkthrough and potential design challenges highlights the practical, hands-on nature of this role. Candidates should meticulously prepare their portfolio to showcase not just visual design skills but also strategic thinking, problem-solving capabilities, and a strong understanding of the UX process, especially concerning AI and accessibility.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The primary tool for wireframing, prototyping, and high-fidelity design. Proficiency is essential.

• Sketch: Still a widely used tool; experience may be beneficial.

• Adobe XD: Another common tool in the design landscape.

• InVision: Often used for prototyping and collaboration, though Figma has integrated many of these capabilities.

• AI-Enabled Design Tools: Experience with tools like Midjourney, DALL-E, or AI-assisted prototyping features within design software is required. The ability to critically evaluate AI outputs is key.

Analytics & Reporting:

• While not primary UX tools, familiarity with analytics platforms (e.g., Google Analytics, Adobe Analytics) and dashboarding tools (e.g., Tableau, Power BI) can be beneficial for understanding user behavior and measuring design impact. CRM & Automation:

• Familiarity with HRIS (Human Resources Information Systems) or internal workflow automation tools used by Citi might be advantageous for understanding the context of the HR applications being designed.

📝 Enhancement Note: Figma is explicitly called out as the primary tool. The requirement for AI-enabled design tools experience is a crucial differentiator, indicating that Citi is looking for designers who are comfortable and skilled in leveraging these emerging technologies.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of Citi employees, ensuring that internal tools are intuitive and effective.

• Collaboration: A strong emphasis on working effectively with diverse teams (Product, Engineering, Research) to achieve shared goals. Open communication and constructive feedback are paramount.

• Innovation & Continuous Improvement: Encouraging the exploration of new technologies (like AI in design) and methodologies to enhance user experiences and design processes.

• Quality & Craftsmanship: A dedication to delivering high-quality, polished design assets that are well-documented and meet rigorous standards for usability and accessibility.

• Problem-Solving: A proactive approach to identifying and addressing complex challenges, focusing on root causes and data-driven solutions.

Collaboration Style:

• Cross-Functional Integration: Designers are expected to be integrated members of product teams, working alongside Product Managers and Engineers throughout the product development lifecycle.

• Feedback Culture: An environment where constructive feedback is regularly exchanged, both given and received, to refine designs and improve outcomes.

• Knowledge Sharing: Active participation in team discussions, critiques, and community of practice sessions to share learnings, best practices, and foster collective growth.

📝 Enhancement Note: Citi's values likely align with those of a large, established financial institution, emphasizing integrity, client focus (internal clients in this case), and a commitment to excellence. The UX team's specific values will build upon this foundation with a focus on user advocacy and design innovation.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Enterprise Constraints: Designing for a large, complex organization like Citi requires balancing user-centric design with enterprise-level security, compliance, scalability, and integration requirements.

• Adopting New Technologies: Integrating AI-enabled design tools effectively into established workflows and critically evaluating their outputs requires continuous learning and adaptation.

• Driving Change in a Large Organization: Influencing stakeholders and driving adoption of new design approaches or technologies within a large, established company can be challenging.

• Maintaining Consistency Across Systems: Ensuring a cohesive and consistent user experience across a diverse range of internal HR applications requires rigorous application of the Design System and close collaboration.

Learning & Development Opportunities:

• Advanced UX Skills: Opportunities to hone skills in areas such as user research methodologies, information architecture, interaction design, and usability testing.

• AI in Design Specialization: Deepen expertise in leveraging AI tools for design ideation, prototyping, and content generation.

• Domain Expertise: Develop in-depth knowledge of HR processes and technologies within the financial services industry.

• Leadership & Mentorship: Grow into senior roles, take on project leadership, and mentor junior designers.

• Industry Engagement: Participation in UX conferences, workshops, and training programs to stay current with industry trends.

📝 Enhancement Note: The challenges presented are typical for a UX designer in a large enterprise, particularly one focused on internal tools and embracing new technologies. The growth opportunities highlight clear pathways for career advancement and skill development.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex enterprise-scale design project you led. What were the key challenges, your approach, and the outcome?" (Focus on your process, problem-solving, and impact.)

• "How do you integrate user research into your design process, especially when working on internal enterprise tools?" (Highlight your methods for understanding user needs in a business context.)

• "Discuss your experience with Figma and Design Systems. How do you ensure consistency and scalability in your designs?" (Be specific about your workflow and understanding of design system principles.)

• "How have you used or evaluated AI-enabled design tools in your work? What are the benefits and limitations you've observed?" (Demonstrate critical thinking about AI in design.)

• "How do you approach accessibility (ADA/WCAG) in your design process? Can you provide an example?" (Showcase your commitment to inclusive design.) Company & Culture Questions:

• "What interests you about designing for internal HR systems at a financial institution like Citi?" (Connect your passion for UX with Citi's mission and industry.)

• "How do you handle constructive criticism or conflicting feedback from stakeholders?" (Demonstrate your ability to manage feedback and advocate for user needs.)

• "Describe a time you had to challenge the status quo or push back on a design decision. How did you approach it?" (Highlight your confidence and ability to drive for better user outcomes.)

• "How do you stay up-to-date with the latest UX trends and technologies?" (Show your commitment to continuous learning.) Portfolio Presentation Strategy:

• Start with the "Why": Clearly articulate the business problem or user need your project addressed.

• Define Your Role: Be specific about your contributions, especially if it was a team project.

• Walk Through Your Process: Explain each stage of your design journey (research, ideation, wireframing, prototyping, testing, iteration, final design). Use visuals to illustrate your points.

• Justify Your Decisions: Explain the rationale behind your design choices, linking them back to user research, business goals, or design principles.

• Highlight Impact: Quantify the results and benefits of your design solution. If direct metrics aren't available, discuss anticipated impacts or qualitative feedback.

• Showcase Technical Skills: Briefly mention the tools used (Figma, AI tools) and how they facilitated your process.

• Be Concise and Engaging: Practice your presentation to ensure it flows well and stays within the allotted time. Be prepared for follow-up questions.

📝 Enhancement Note: The interview preparation focuses on demonstrating a comprehensive understanding of the UX process, strong practical skills with key tools (especially Figma and AI tools), and the ability to articulate design rationale and impact within an enterprise context.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday job portal link.

• Portfolio Customization: Tailor your resume and portfolio to highlight your 3+ years of UX design experience, specific projects in complex/enterprise environments, proficiency with Figma, and any experience with AI-enabled design tools and accessibility standards. Prepare 3-5 strong case studies that walk through your end-to-end design process.

• Resume Optimization: Ensure your resume clearly articulates your UX design skills, relevant tools (Figma, etc.), and achievements using keywords from the job description. Quantify your accomplishments wherever possible.

• Interview Preparation: Practice presenting your portfolio case studies, focusing on your design process, decision-making, and the impact of your work. Be ready to discuss your experience with AI tools and accessibility. Prepare for potential design challenges.

• Company Research: Familiarize yourself with Citi's mission, values, and its position in the financial services industry. Understand the importance of internal HR systems and employee experience within a large corporate context.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.