UX Lead, Tieto Banktech (m/f/d)

📍 Job Overview

Job Title: UX Lead, Tieto Banktech (m/f/d)

Company: Tieto

Location: Fornebu, Norway

Job Type: Full-time

Category: User Experience (UX) Design & Strategy

Date Posted: August 05, 2026

Experience Level: 10+ years

Remote Status: Hybrid

🚀 Role Summary

• Drive customer-driven innovation (CDI) within Financial Crime Prevention (FCP) solutions, focusing on solving real-world banking challenges through collaborative workshops.

• Lead and mentor a team of UX professionals, ensuring high-quality UI design and cohesive user experiences across a program of interconnected projects.

• Translate complex client needs and ambiguous requirements into clear, scalable, and impactful design solutions that align with business goals.

• Act as a key strategic partner to Product Managers and Product Owners, influencing product roadmaps and contributing to the overall functional strategy of Tieto Banktech.

• Represent Tieto externally, building long-term client relationships and positioning UX capabilities as a competitive advantage in the financial services sector.

📝 Enhancement Note: This role is positioned as a senior leadership opportunity within UX, specifically focused on strategic product development and client engagement within the critical domain of Financial Crime Prevention. The emphasis on "Customer-Driven Innovation" and "solving real problems" suggests a proactive, client-centric approach to design, requiring strong facilitation and strategic thinking skills beyond typical UX execution.

📈 Primary Responsibilities

• Lead and facilitate Customer-Driven Innovation (CDI) workshops with both existing clients and internal stakeholders to deeply understand needs and define precise problem statements.

• Translate complex customer insights and validated needs into innovative, user-centered, and scalable design solutions that address financial crime prevention challenges.

• Proactively collaborate with a diverse range of stakeholders, including Product Managers, Product Owners, Senior Designers, developers, and C-level executives, to ensure alignment on design requirements and project priorities.

• Drive the overall UX strategy for the Financial Crime Prevention program, contributing significantly to the broader functional and business strategy within Tieto Banktech.

• Independently lead and manage UI design efforts for a portfolio of interconnected projects, ensuring consistency, usability, and adherence to design best practices.

• Serve as a Team Lead, providing mentorship, guidance, and technical leadership to other UX professionals and design stakeholders within the organization.

• Champion and ensure the highest level of UX quality throughout all phases of the product development lifecycle, from initial concept and ideation through to final delivery and post-launch analysis.

• Actively contribute to the continuous improvement and evolution of Tieto's internal design methods, tools, and overall delivery quality standards.

• Represent Tieto Banktech externally to clients and at industry events, identifying new business opportunities and effectively articulating the value proposition of Tieto's UX capabilities.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership, client-facing engagement, and hands-on design oversight. The emphasis on "leading UI design for a program of interconnected projects" indicates a need for strong program management skills within design, ensuring coherence across multiple product offerings. The "Team-lead" aspect suggests people management and mentorship as core duties.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong academic background in Human-Computer Interaction (HCI), Design, Psychology, Computer Science, or a related field is highly beneficial for understanding user behavior and design principles.

Experience: Minimum of 10 years of progressive experience in UX design, with a demonstrable track record of successfully leading large-scale, complex projects or product initiatives.

Required Skills:

• Proven expertise in interaction design, service design, or user research methodologies, with the ability to apply these to complex problem spaces.

• Exceptional high-level communication and presentation skills, capable of engaging and influencing diverse audiences, from technical teams and C-level executives to individual bank representatives and clients.

• Demonstrated experience in planning, scoping, and accurately estimating design efforts for complex product offerings and multi-project programs.

• Strong strategic mindset with a clear ability to align UX initiatives with overarching business objectives and drive tangible business outcomes.

• Proven experience in building and nurturing long-term client relationships, including skillfully negotiating key design decisions and managing expectations.

• Ability to effectively influence cross-organizational collaboration, drive consensus, and champion improvements in team ways of working.

• Fluency in English, both written and spoken, is essential for communication within a global organization and with international clients. Preferred Skills:

• Fluency in another Nordic language (e.g., Norwegian, Swedish, Danish, Finnish) would be a significant asset for client interactions within the Nordic region.

• Experience with design systems and their implementation across multiple products.

• Familiarity with Agile/Scrum development methodologies and experience working within such frameworks.

• Experience in the financial services or banking technology sector, particularly in areas related to financial crime, AML, or fraud prevention.

• Proficiency with industry-standard UX design and prototyping tools (e.g., Figma, Sketch, Adobe XD, InVision).

📝 Enhancement Note: The requirement for "10+ years of experience" and "Specialized expertise in interaction design, service design, or user research" clearly positions this as a senior, lead role. The emphasis on communication with "C-level executives and