UX Lead

📍 Job Overview

Job Title: UX Lead

Company: Neighborly®

Location: Irving, TX, United States

Job Type: FULL_TIME

Category: User Experience (UX) Design / Product Design Operations

Date Posted: 2026-05-22

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Hybrid (3 days in-office, 2 days remote)

🚀 Role Summary

• Lead the end-to-end User Experience (UX) design process for Neighborly's digital product portfolio, translating strategic visions into intuitive and engaging user journeys.

• Drive the definition of UX requirements, including storyboarding, interaction flows, wireframing, and visual design for web, mobile, and virtual assistant applications.

• Champion user-centered design principles and advanced knowledge of visual design, user behavior, and interaction patterns to inform design decisions.

• Collaborate closely with Product, Engineering, and business stakeholders to execute the product roadmap, ensuring measurable results that align with business objectives and deliver exceptional user experiences.

📝 Enhancement Note: While the title is "UX Lead," the responsibilities and required experience suggest a senior individual contributor or a lead managing a small team, rather than a pure management role. The emphasis on "leading multi-disciplinary UX teams" implies leadership and mentorship are key, positioning this as a significant operational role within the technology department focused on product design execution.

📈 Primary Responsibilities

• Define and document UX requirements, translating product vision into actionable design specifications.

• Develop comprehensive user journey maps, storyboards, and interaction flows to visualize and articulate user experiences.

• Create detailed wireframes and interactive prototypes using industry-standard tools to test and refine design concepts.

• Design high-fidelity visual comps that align with brand guidelines and enhance user engagement across the digital product portfolio.

• Present UX design solutions, research findings, and strategic recommendations to cross-functional teams, including Product Management, Engineering, Marketing, and executive leadership.

• Collaborate with Product Managers and Engineers to ensure seamless integration of UX designs into the development lifecycle, championing user needs throughout.

• Conduct user research, usability testing, and gather feedback to iterate on designs and continuously improve the user experience.

• Maintain a deep understanding of digital customer behavior, design thinking principles, behavioral triggers, and data signals to inform design strategies.

• Support the execution of the product roadmap by providing timely and high-quality UX design deliverables.

• Ensure that all design solutions are measurable and contribute directly to supporting key business objectives and driving desired user actions.

📝 Enhancement Note: The responsibilities emphasize a hands-on approach to design execution, requiring the candidate to not only lead but also actively create wireframes, prototypes, and visual designs. This blend of leadership and individual contribution is common in senior UX roles within growing organizations focused on product development.

🎓 Skills & Qualifications

Education:

• Bachelor's Degree in Human-Computer Interaction (HCI), Graphic Design, Interaction Design, or a closely related field.

• Master's Degree in HCI, Graphic Design, or a related field is strongly preferred. Experience:

• Minimum of 5 years of progressive experience in user experience design, with a strong focus on web and mobile applications.

• Proven experience (3-5 years) in successfully leading and mentoring multi-disciplinary UX teams, guiding their work and fostering collaboration.

• Extensive experience (5+ years) in wireframing, prototyping, and creating detailed interaction flows for complex digital products. Required Skills:

• Demonstrated expertise in user-centered design (UCD) principles and methodologies.

• Advanced proficiency in visual design, understanding of typography, color theory, and layout principles.

• Strong knowledge of user behavior, cognitive psychology, and interaction design patterns.

• Proven ability to develop compelling storyboards and user journey maps.

• Proficiency with industry-standard UX design and prototyping tools such as Sketch, InVision, and the Adobe Creative Suite (e.g., Photoshop, Illustrator).

• Ability to present UX design solutions effectively to diverse audiences, including technical teams and executive leadership.

• Solid understanding of design thinking principles and their application in product development.

• Experience analyzing digital customer behavior and leveraging data signals for design optimization. Preferred Skills:

• Experience designing for virtual assistant applications or conversational interfaces.

• Familiarity with agile development methodologies and cross-functional team collaboration within an agile framework.

• Knowledge of front-end development principles (HTML, CSS, JavaScript) to better inform design feasibility.

• Experience conducting and analyzing usability testing sessions.

• A strong portfolio showcasing a consistent track record of solving complex UX design challenges and delivering measurable business results.

📝 Enhancement Note: The requirement for a portfolio with a "consistent track record for solving difficult UX design problems" is critical. Candidates should prepare to showcase their problem-solving process, design rationale, and the impact of their work on user behavior and business outcomes. The emphasis on leading teams suggests that experience in mentoring and guiding junior designers will be a significant plus.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio demonstrating a minimum of 5 years of hands-on UX design experience across web and mobile platforms.

• Case studies that clearly articulate the user problem, the design process undertaken, your specific contributions, the solutions developed, and the measurable impact (e.g., improved conversion rates, reduced task completion times, increased user satisfaction).

• Examples of wireframes, interactive prototypes, user journey maps, and visual design mockups that showcase your design skills and problem-solving capabilities.

• Projects that highlight your experience in leading or significantly influencing UX design strategy and execution within a team or project context.

• Evidence of applying user-centered design principles and design thinking methodologies to solve complex challenges. Process Documentation:

• Ability to document design processes, user flows, and interaction specifications clearly and concisely for development teams.

• Experience in creating and maintaining design system components or style guides to ensure consistency and efficiency across the digital product portfolio.

• Understanding of how to integrate UX design into agile development workflows, including participation in sprint planning, reviews, and retrospectives.

• A structured approach to presenting design rationale, user research findings, and A/B testing results to stakeholders.

📝 Enhancement Note: For this role, the portfolio is not just a collection of work but a demonstration of operational excellence in UX. Candidates should focus on showcasing their ability to manage the design process from ideation to implementation, emphasizing how their work directly contributed to business objectives and user success through clear metrics and process articulation.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for a UX Lead with 5-10 years of experience in a hybrid role in the Irving, TX area, a competitive salary range is estimated to be between $110,000 - $150,000 annually. This range reflects the required experience, leadership responsibilities, and the strategic importance of the UX function within Neighborly. Benefits:

• Competitive Pay: Commensurate with experience.

• Financial Benefits: Includes equity opportunities and annual bonus opportunities, reflecting a focus on long-term employee investment and performance incentives.

• Health & Wellness: Comprehensive health insurance plans (medical, dental, vision) are typically offered to full-time employees.

• Retirement Savings: Opportunities for 401(k) or similar retirement savings plans, often with company matching.

• Paid Time Off: Generous paid time off (PTO) including vacation, sick leave, and holidays.

• Professional Development: Support for continuous learning, potentially including access to training, conferences, and certifications relevant to UX and design leadership.

• Employee Assistance Program (EAP): Resources to support employee well-being. Working Hours:

• Full-time, typically 40 hours per week.

• Hybrid working model: Monday-Wednesday in the Irving office, Thursday and Friday remote. This structure balances in-person collaboration with individual focus time.

📝 Enhancement Note: The salary estimate is based on data from major job boards and salary aggregators for UX Lead positions in the Dallas-Fort Worth metroplex, considering the specified experience level and the inclusion of equity and bonus opportunities as indicators of a more comprehensive compensation package. The benefits are inferred from standard offerings for full-time roles in established companies.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home and Business Services (Franchise Network)

Company Size: Neighborly operates as a network of service brands, suggesting a mid-to-large enterprise structure with a corporate shared services function. The company has over 40 years of experience, indicating a stable and established business with a focus on strategic innovation.

Founded: Over 40 years ago.

Team Structure:

• The UX Lead will be part of the Technology team, indicating a central role within the company's digital product development efforts.

• The team structure likely involves close collaboration with Product Management, Engineering teams (front-end, back-end, mobile), and potentially Marketing and Brand teams.

• As a Lead, this role will have direct interaction with leadership within the Technology department and potentially executive stakeholders across the organization. Methodology:

• Neighborly emphasizes "strategic innovation" and "building the future of home and business services," suggesting a forward-thinking approach that embraces new technologies and methodologies.

• The hybrid work model and the emphasis on collaboration point towards a culture that values both focused individual work and team synergy.

• The company's focus on connecting customers with local experts implies a strong customer-centric ethos that should translate into their digital product design.

Company Website: neighborlybrands.com

📝 Enhancement Note: Neighborly's business model as a hub for service brands means the digital products likely serve both internal operations and external customer-facing interfaces. The UX Lead's role is crucial in creating a cohesive and efficient user experience across this diverse portfolio, underscoring the importance of understanding the broader business context.

📈 Career & Growth Analysis

Operations Career Level: This is a "Lead" position, indicating a senior role that requires significant experience and the ability to guide others. It sits above a Senior UX Designer and below a Director or VP of Design/Product. The role is responsible for strategic design direction and execution for a significant portion of the digital product portfolio.

Reporting Structure:

• The UX Lead will report into a leadership position within the Technology team, likely a Director of Product, VP of Technology, or Head of Design.

• They will work closely with Product Managers and Engineering Leads, fostering a collaborative, cross-functional reporting dynamic. Operations Impact:

• The UX Lead's primary impact will be on the usability, desirability, and effectiveness of Neighborly's digital products. This directly influences customer acquisition, retention, user satisfaction, and operational efficiency for the service brands within the network.

• Successful UX design can lead to increased lead generation, higher conversion rates, improved customer loyalty, and reduced support costs, all of which are critical for revenue growth and operational efficiency. Growth Opportunities:

• Specialization: Deepen expertise in specific areas of UX, such as user research, interaction